First Internet Bank

I chose this bank due to their competitive interest rates on their money market accounts for business, but it was an added bonus that setting up the new account was SO easy. And review and approval was quick as well. Very pleased with my experience with them.

Published at 2 months ago

Have been repeatedly impressed by the quality, responsiveness, and courteous service from the phone support (direct banker contact), to that received when visiting their office to obtain a cashiers check. They always answer the phone, and are available by email and in person. Their interest bearing savings money market has great rates compared to my old mainstay brick and mortar multi site branch company that gave a fraction of a percentage interest for years. Plus you can’t miss their building wuth the old fashioned huge letters sign on the roof! So glad I found DIB!

Published at a year ago

First Internet Bank was an absolute pleasure to work with. Susan Troike and Samuel Criales are assets to this bank. The wealth of knowledge this team has is incredible. We look forward to a long-term working relationship. Thank you and keep up the great work!

Published at 4 weeks ago

I was very easy to enroll in online banking with FI Bank. I have used it as a savings tool while receiving above average interest rates.I am very pleased with the customer service received.

Published at 2 weeks ago

Follow-up response: the VP of consumer lending reached out to me directly and provided a contact name to work with.

Experience was still a little bumpy, but concerns were addressed and loan was completed in an accelerated manner.

The VP apologized for the poor experience and ensured our lending needs were met. Can't complain about his customer service practices and very pleased with the actions taken.

Prior Experience: I've had numerous loans with FIB for over 20 years. Each time I apply for a new loan, the customer experience gets worse and worse.

It would be great to acknowledge that a loan submission was successfully received through email. I have called and left several voicemails to determine if the loan request was received. Zero call backs.

I finally got a live body, but they weren't sure how to find my info. They called "upstairs " to speak with a friend that said my info was received and I would be contacted by late afternoon. Here is it on day 3 of loan request and no response.

The other lenders we inquired with responded back within hours of loan submission. I am not looking for finalized loan details, just an acknowledgment that the info has been received and under review. A timeline would be a great thing to communicate to a customer....basic business practices.

Years past, I would have had a loan approval by day 3 and an overnighted check on my doorstep within 5 days!

Very disappointed in First IB. I would love to continue my lending relationship with this bank, but it is getting too difficult and I feel I am not a valued customer.

Published at 5 months ago

First Internet Bank has been very easy to work with. I've been able to easily transfer money between accounts, and the rates are always competitive.

Published at 2 months ago

First INTERNET Bank and you are completely unable to bank ONLINE! Positive: Friendly staff and that's it! Everything needs done by phone or snail mail. Typical wait time to pay on my cc is a 20-45 min wait to speak with someone and then an additional 15-25 min process where they have to read a manual on how to accept my payment. AND you can only pay your cc (by phone) with a cc and not a checking account. You can mail a check, but the 2 times I've done this my check gets lost and never processed. Awesome people, terrible bank!

Published at 6 months ago

I was an early adopter of online banking. After the first couple of online-only banks I did business with got bought out by larger banks (and raised their fees substantially), I found First Internet Bank. I have been with them ever since. For more than two decades, they have had great technology, terrific security, but most importantly, when I need to talk to someone, I just give them a call and they always help me out. They are friendly and go the extra mile for their customers and are willing to work with you. AND their fees are incredibly low.

Published at 10 months ago

We are actually leaving FIB. Last year they made a systems change that impacted the approvals on our account, they left us on the old system so that we could continue to get the required approvals. however, every time we attempted to make a deposit, the account was suspended because we were on the old system and they were forcing us to move to the new system. Sadly, they still didnt have the approvals we needed a year later on the new system. 5 times we went through this , each time we started all over it took days and weeks to get them to understand only to start all over with the next deposit we tried to make. So we tried to be patient and that is over. We are moving our account to where we can actually make a deposit. Fees and interest were pretty good, but useless if we cannot put money into the account.

Published at 23 hours ago

Very easy process to get our account set up. The online banking experience is easy to navigate.

Published at 2 days ago

After many years FIB is still the easiest bank and the bill pay system is the best.

Published at 4 days ago

I was very easy to enroll in online banking with FI Bank. I have used it as a savings tool while receiving above average interest rates.I am very pleased with the customer service received.

Published at 2 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

Outstanding banking experience! Always putting the customer first!

Published at 3 weeks ago

First Internet Bank was an absolute pleasure to work with. Susan Troike and Samuel Criales are assets to this bank. The wealth of knowledge this team has is incredible. We look forward to a long-term working relationship. Thank you and keep up the great work!

Published at 4 weeks ago

Questions answered promptly. Easy to make transaction

Published at a month ago

First Internet Bank has outstanding telephone customer service, excellent banking services that are easy to open online, checking and money market accounts. First Internet Bank has very competitive interest earning rates, minimal required opening deposits and no monthly fees for the accounts that I have opened.

Published at a month ago

Easy business account, creation, by far the best on premise experience, all functions, easy and accessible on the website and mobile app.

Published at a month ago

Horrible experience. No longer a customer. Repeated error messages when performing simple operations. Could not comply with a simple requests.

Published at a month ago

Well done

Published at a month ago

I chose this bank due to their competitive interest rates on their money market accounts for business, but it was an added bonus that setting up the new account was SO easy. And review and approval was quick as well. Very pleased with my experience with them.

Published at 2 months ago

Closed my CD account after it was funded, and returned funds. No communication, no explanation. I will take my money elsewhere.

Published at 2 months ago

First Internet Bank has been very easy to work with. Ive been able to easily transfer money between accounts, and the rates are always competitive.

Published at 2 months ago

Published at 2 months ago

I absolutely LOVE this bank! I recently tried a local brick & mortar bank no comparison! Great customer service. I can do anything I need with them over the web. I get to a person within seconds when I call. Been with them for over 20 years. Couldn t be happier.

Published at 3 months ago

Published at 3 months ago

I called for information on international transfer of funds I was inadvertently given incorrect information, but within minutes I got a call back and an email with corrected information ! I m totally impressed!

Published at 3 months ago

We do our business and personal banking with FirstIB, over the last 25 years. Super happy with them. Highly recommended.

Published at 3 months ago

Some random old guy in an HSE hat and a white car blared his horn at me in the parking garage just for skating and told me I was on private property when there s no signs posted for it, he then proceeded to insult me. If your gonna kick someone off your property you don t have to be like that that s just not how you conduct your self it s different if it s some place with a fence but this was a parking garage with open stairwells your staff needs to have some manners

Published at 4 months ago

Follow-up response: the VP of consumer lending reached out to me directly and provided a contact name to work with. Experience was still a little bumpy, but concerns were addressed and loan was completed in an accelerated manner. The VP apologized for the poor experience and ensured our lending needs were met. Cant complain about his customer service practices and very pleased with the actions taken. Prior Experience: Ive had numerous loans with FIB for over 20 years. Each time I apply for a new loan, the customer experience gets worse and worse. It would be great to acknowledge that a loan submission was successfully received through email. I have called and left several voicemails to determine if the loan request was received. Zero call backs. I finally got a live body, but they werent sure how to find my info. They called upstairs to speak with a friend that said my info was received and I would be contacted by late afternoon. Here is it on day 3 of loan request and no response. The other lenders we inquired with responded back within hours of loan submission. I am not looking for finalized loan details, just an acknowledgment that the info has been received and under review. A timeline would be a great thing to communicate to a customer....basic business practices. Years past, I would have had a loan approval by day 3 and an overnighted check on my doorstep within 5 days! Very disappointed in First IB. I would love to continue my lending relationship with this bank, but it is getting too difficult and I feel I am not a valued customer.

Published at 5 months ago

I highly recommend using First Internet Bank.

Published at 6 months ago

Awesome bank with great rates!

Published at 6 months ago

When Ive gone to the location in Fishers, everyone is very helpful. Even the agents on the phone are friendly and helpful.

Published at 6 months ago

Published at 6 months ago

First INTERNET Bank and you are completely unable to bank ONLINE! Positive: Friendly staff and thats it! Everything needs done by phone or snail mail. Typical wait time to pay on my cc is a 20-45 min wait to speak with someone and then an additional 15-25 min process where they have to read a manual on how to accept my payment. AND you can only pay your cc (by phone) with a cc and not a checking account. You can mail a check, but the 2 times Ive done this my check gets lost and never processed. Awesome people, terrible bank!

Published at 6 months ago

They are located in a remote state (Indiana), but I gave them an opportunity anyway. Did not go well. Some very nice people who worked there tried to help me, however the policies and processes of this Indiana bank are unnecessarily onerous and outdated. Lesson: If going the regional bank route, stick to more progressive parts of the US, sadly. This bank is behind the times, but doesn t know it.

Published at 6 months ago

Published at 6 months ago

First started using FIB in 1999 when we were planning a move from California to Minnesota. We have had both personal and business checking and it has always been a pleasure.

Published at 7 months ago

High Business APYs on CDs with friction free banking. Customer Service has been very responsive.

Published at 7 months ago

EVEN THOUGH IT IS AN INTERNET BANK, OWNING A COMPUTER IS NOT A REQUIREMENT IN ORDER TO OPEN AN ACCOUNT HERE. THE BANK WILL MAIL THE NECESSARY FORMS WITH A SIMPLE PHONE CALL. THE INTEREST RATES ARE COMPETITIVE WITH OTHER INTERNET BANKS THAT REQUIRE CUSTOMERS TO HAVE A COMPUTER.

Published at 7 months ago

Published at 7 months ago

I have used this bank for years and theyve always been helpful. The customer service is top notch. It is easy to use, normally. Update: I have just run into my first unresolved problem with FIB. I applied for a credit card yesterday, ;however, they declined my application. This has never happened to me before and, though I called and e-mailed I have not been able to find out exactly why, yet. It was difficult to find the credit card application online and had to resort to a chat to get to it at all. Disappointed.

Published at 8 months ago

Published at 9 months ago

Great rates, great customer service.

Published at 9 months ago

I have finally found a bank that gives me the tools I need to run my business. This is the only business bank that I have found to offer FREE electronic payments directly to and from my clients bank accounts. No more 3% fees on credit card payments! Very helpful staff too when I called for support.

Published at 9 months ago

Very easy to open account. Questions received a quick response. Very satisfied.

Published at 9 months ago

Mobile check deposit was super easy.

Published at 10 months ago

Published at 10 months ago

As a 20+ year customer with FirstIB, and a current or past customer of at least 15 other financial institutions over the same period, my opinion continues to be that the FirstIB banking experience is unrivalled in the industry. The web and mobile apps are simple, intuitive, reliable, and generally uncluttered with content I do not need. Interest rates for both savings and lending are very competitive, often the best available in the market. Human bankers are a simple phone call or email away...always friendly, knowledgeable, and willing to go the extra mile to help. Services like money transfers, bill pay, direct and e-deposits, overdraft, and financial software integration work exactly as expected. I have never missed the traditional branch banking experience and would highly recommend FirstIB to anyone considering a move to an online bank.

Published at 10 months ago

Great rate, simple website and easy transfer!!

Published at 10 months ago

Published at 10 months ago

This was the smoothest easiest loan application Ive ever Done

Published at 10 months ago

Published at 10 months ago

Published at 10 months ago

Good

Published at 10 months ago

I have had my account with First Internet for over 7 years and I love them. I have had zero issues since I joined. They are quick to respond to questions and very helpful when I call. One doesnt even have to stay on hold forever to speak with a live agent. Agents are very knowledgeable and friendly. This bank truly cares about its customers.

Published at 10 months ago

17-year customer left high and dry over the Christmas weekend. My card was compromised on December 9 I received a text message that there was a unusual charge on my account and I flagged it as not mine I filled out the forms and them called the bank to question about getting a new card and was told one would go out on Monday the 11th . Called back on the 11th just to check and was told the same thing. I thought I should get the new card by Friday or Monday. Monday came no card so I called again and was told that it when out on the 11th ok so I waited some more I check on Wednesday still no card so I called again and was told the same thing. I ask to speak to a manager but was told they were in a meeting so I callback later in the day and was told by someone else that my replacement card did not get processed until last Thursday the 14th. Finely spook with a manager and was told the same thing. I asked about FedExing a new card but was told it would take 3 to 5 days. So, I am left without a debit card over the Christmas weekend. For a bank that has no branches getting a replacement debt card should be a next day prosses. Looking for a new bank now.

Published at 10 months ago

Published at 10 months ago

Ive been with First Internet Bank for close to 20 years and I recommend them highly. All of the online and app parts of the banking work, and when you call with a question or a need, you get a person directly. Its the best bank experience Ive ever had.

Published at 10 months ago

I opened a CD here. It has been really easy to manage my account from the app on my phone.

Published at 10 months ago

The best bank! I have been with them for over two decades. They have been fantastic. Great rates, refunds of ATM fees. Prompt fund availability. Prompt and personal customer service. Hope they stay that way. The only problem is the $500 Zelle limit.

Published at 10 months ago

Long time customer here. FirstIB is awesome !

Published at 10 months ago

Published at 10 months ago

Website is easy to maneuver through. Although an online bank, when I have called with questions, customer service reps have been friendly, professional and helpful.

Published at 10 months ago

Fantastic bank Ive been with this bank for over 12 years great rates and Fantastic customer service.

Published at 10 months ago

Weve been a customer of First Internet Bank since March of 2000, when most banks didnt know how to offer convenient online banking services. We had been bounced around in the physical space from bank to bank due to mergers and acquisitions and were tired of the subpar service we received. Almost 24 years later and we have never regretted choosing FIBI. Weve been beneficiaries of their competitive interest rates and wonderful customer service. They are easy to work with and our money is safe. We highly recommend them.

Published at 10 months ago

I was an early adopter of online banking. After the first couple of online-only banks I did business with got bought out by larger banks (and raised their fees substantially), I found First Internet Bank. I have been with them ever since. For more than two decades, they have had great technology, terrific security, but most importantly, when I need to talk to someone, I just give them a call and they always help me out. They are friendly and go the extra mile for their customers and are willing to work with you. AND their fees are incredibly low.

Published at 10 months ago

Awful service. Very unfriendly. Go some where else.

Published at 10 months ago

I have had a great overall experience with FIB online and access via mobile app. Customer service with any issues I have had has been exceptional. Definetily plan to continue my banking services for years to come.

Published at 11 months ago

Published at 11 months ago

Best bank anywhere. I have been a customer for 18 years. I would never even consider banking anywhere else. I have had to deal with banks like Chase with their apps and believe me First Fnternet is far above any of the big banks especially with the interest they pay.

Published at 11 months ago

This bank has been great!! I do everything on there app. Some banks don t have the app you have to do everything from a PC, I love having Access with my phone.. Never had any problems with this bank!

Published at 11 months ago

Outdated website interface. Requires phone validation. Just overall bothersome to use and wish I could use another bank

Published at 11 months ago

Published at 11 months ago

Easy account set up and funding CDs was a breeze. The interest rate advertised was indeed the interest rate we received and at term we renewed, by doing nothing, at a higher rate

Published at 11 months ago

I have been a FirstIB customer for over 22 years now. It is a great bank with great customer service. I have nothing but praise to provide as feedback.

Published at 11 months ago

Ive been a customer since 1999 and have never regretted my decision to join First IB.

Published at 11 months ago

Published at 11 months ago

I started opening accounts at this bank after I first heard about it from CNBC channel in 1997. It has long customer service hours. The staff is very helpful and friendly. Their website is very easy to use. Their rates are excellent. It has been a wonderful experience for me to do business with this bank. I highly recommend it.

Published at 11 months ago

Great products, responsive service, string online servicing, everything Ive needed

Published at 11 months ago

You cant set up auto-pay on your credit cards to be paid from your account each month - like really? Otherwise great bank

Published at 11 months ago

Been a customer since they opened in 1999. Always the best customer service!

Published at 11 months ago

Best bank I ever had!

Published at 11 months ago

Nice resource for CDs and interest bearing accounts. Have US based help , at least seemed like it to me, if you need assistance.

Published at 11 months ago

My wife and I opened an account with First Internet Bank over two decades ago. At first we also retained an account with another bank with a local physical branch but we closed that long ago and rely solely on First IB for our banking needs. On the rare occasions we needed to speak with a person (e.g., to move money to another family members First IB account back when my kids were in college) we found customer service representatives easy to reach, helpful, and delightful.

Published at 11 months ago

Excellent support. Software systems are simple and easy to navigate. Costs are low for commercial customers.

Published at 11 months ago

Published at 11 months ago

First Internet Bank of Indiana is a pleasure to do business with. Their interest rates for CDs are higher than anyone around. Transactions have been seamless for almost 2 years. I would recommend them to family and friends who are not afraid of online banking.

Published at 11 months ago

Been a customer since 2000 and I am very happy, great customer service

Published at 11 months ago

Fantastic Service!! It is refreshing to know that when you call you will be able to talk to a real person. Knowledgeable, Friendly, and professional. They are the best.

Published at 11 months ago

I have used this bank for over 20 years. Everything is great. Never an issue. Customer service polite and prompt.

Published at 11 months ago

Published at 11 months ago

You will never go wrong with this bank. I have been a customer of First IB for 20+ years and they are the best thing ever. You can do any kind of banking with them and you don t even have to live in the same state. Loans, savings, mortgages, checking, money markets, etc. They are the Kings of banking! They are the Emperors of banking! Dare I say it, they are the gods of banking!!

Published at 11 months ago

Published at 11 months ago

First Internet Bank has been an excellent and innovative partner for our small business. I would turn first to them for my business banking needs! Highly recommended!

Published at 11 months ago

Excellent Online Bank

Published at 11 months ago

Published at 11 months ago

Im very happy with First Internet Bank. Transferring to and from accounts from my other bank is easy and the interest they pay cant be beat.

Published at 11 months ago

Published at 11 months ago

FIB is by far the most efficient bank I ve ever used. Also their fraud awareness has saved me on multiple occasions.

Published at 11 months ago

This has been my favorite bank for many many years. They were leaders going fully internet and have been fair, reasonable and fabulous to work with ever since. Great rates on saving and checking, I ve had loans with them, and trust them to continue to provide excellent products and really nice people to work with.

Published at 11 months ago

We have banked with FirstIB for 21 years now, and live in in Utah, but they re better than any other bank we ve ever had. Such user friendly technology and app, and if not that, the same can be said of their team over the phone. Such great customer service, bill pay we love it all!

Published at 11 months ago

Published at 11 months ago

Ive banked with FirstIB for about 15 years now and recommend them every chance I get. Online banking is EASY with their platform, I am able to contact a human banker whenever I need, and their interest rates on consumer accounts (both CD and savings) are always remarkably higher than any of the big banks, or local banks in my area.

Published at 11 months ago

Published at 11 months ago

Cannot access anything other than account info online. No access to pay early or make changes to account

Published at 11 months ago

Published at 11 months ago

The best for 20 years!

Published at 11 months ago

Solid bank with generous interest rates.

Published at 11 months ago

Been with them for over 20 years, loved every minute. Polite, courteous, and professional. Thank you First Internet Bank

Published at 11 months ago

Published at 11 months ago

amazing

Published at 11 months ago

great bank easy to access used them for over 6 years.

Published at 11 months ago

Published at 11 months ago

Great app/website and customer service!

Published at 11 months ago

Have banked at FIB for 18 years and love the very personal service I receive. They have always accommodated me with one-off issues and this is the only bank I know that will give you full access to mobile-deposited funds the same day they are deposited. Love reimbursement of ATM fees (as they dont have their own network); this is a bigger plus then you would expect because then ANY ATM is accessible to you. I love this bank. Have had both business and personal accounts here. They are also an early adopter toward technologies like mobile deposit, crypto integrations, etc.

Published at 11 months ago

Ive been banking with First Internet Bank pretty much since they opened, maybe 20 years ago. I have not once felt the need to visit a physical building to do business with them. They have always attended to my needs in a very timely manner, in most cases during just one phone call. If I had to give just one complaint it would have to be the confusing manner (format / layout) of my exported transaction history. They combine the payee, description, and memo into one string then arbitrarily split it into two strings when it is exported. Its not a real big deal, but it does cost me time when I import it to my financial software to fix every last transaction. All in All I have been completely satisfied with their services.

Published at 11 months ago

Great savings account rates, easy once your business account is open, a little paperwork is involved in opening one with EIN number. Very responsive smallbiz team (via email is best). I wish there were less limits on taking out my money daily, monthly etc, and wish they had zelle for business accounts! If you dont need a physical bank for depositing cash or checks, makes more sense to make 3-5% on your cash sitting there.

Published at 11 months ago

Solid back with great rates, great service, and great app. Been with them for decades.

Published at 11 months ago

Great customer service

Published at 11 months ago

Published at 11 months ago

Very easy Bank to deal with. Their customer service is top-notch. We needed a copy of the title and they will very responsive. Definitely would do another loan with this Bank!!

Published at 11 months ago

A great online only bank. Responsive, with excellent products and rates.

Published at 11 months ago

A customer from the beginning. Always a perfect banking experience, never let me down. Recommend without reservation

Published at 11 months ago

I ve been with this bank since about 2000 when I got sick of all the big banks taking my money through ridiculous fees. They ve always had above-average interest rates, even for checking accounts, and they make it easy to avoid fees with reasonable daily balances. I know there are credit unions and even some of the bigger banks that are catching up with their technology and offerings, but I still can t imagine ever changing banks. And since I m from Indiana, I have an extra level of pride in this bank. Represent, Hoosiers!

Published at 11 months ago

Always super helpful, and quick to resolution. Thanks!

Published at 11 months ago

They were excellent to work with when I bought a high end horse trailer. They will be my go to for the next when I need a loan

Published at 11 months ago

very difficult to see copy of the check on line

Published at 11 months ago

Ive been using firstib for 20 years and couldnt be happier. Great customer service, rates, and account options .

Published at 11 months ago

I have been banking with First IB for over 20 years, and they simply provide great service!

Published at 11 months ago

Ive used First Internet bank for probably 20 years. We have 4 accounts with them and also did a mortgage refinance with them. Everything is always so easy. You call and get a real person on the line.. imagine that. Ive tried other banks because I wanted something local but FIB is just so easy to work with I still prefer them over a bank I can walk into.

Published at 11 months ago

Great tech platform. Responsive customer service. Low/No fees. I have no need to support a costly brick & mortar platform. I ve been a customer since 2000 and will continue to be as long as First Internet Bank keeps going with their mission to provide top notch customer experience.

Published at 11 months ago

Good online bank.

Published at 11 months ago

Been banking here over a decade. Simply the best. Great service.

Published at 11 months ago

I have been with First IB for over 20 years. Their customer service has been stellar - always available, friendly, professional, and knowledgeable. And they always have the best interest rates. The ATM fee refund is an extra bonus.

Published at 11 months ago

Published at 11 months ago

We have been using First Internet for nearly twenty years and appreciate the seemless and simple experience of online banking.

Published at 11 months ago

Over 20 years as a customer and have NEVER been disappointed with the products or service.

Published at a year ago

Published at a year ago

Weve been using FIB since LONG BEFORE internet banking was a thing! They were the best back then and they are still the best!!!!!

Published at a year ago

Weve been banking with First Internet since the late 1900s :-), and we could not be more satisfied.

Published at a year ago

Customer since last century ! Great service, best online bank you can find.

Published at a year ago

Can I give you 10 stars? Ive been a FIRST IB customer for over 20 years. Ive never had an issue and love having an interest bearing checking account. Your website was always so intuitive and easy to navigate. Now, I use only the mobile app and I love it even more. Over the years Ive called in a few times with questions and your customer service has always been stellar. Just keep doing what youre doing and Ill be a customer for life.

Published at a year ago

Absolutely amazing!! Weve been FIB customers since 2000. Theyve guided us thru 3 mortgages and 1 re-fi. Weve lived all over the country and these are the nicest(!) most willing-to-help organization Ive encountered in all my years on this rock.

Published at a year ago

Great bank with great rates!

Published at a year ago

Been using them for over 20yrs. great interest rates, low fees good service, mobile deposit. Only wish that I could make zelle payment over $500

Published at a year ago

Published at a year ago

I have been a First Internet Bank of Indiana customer for probably over 20 years. At first, I was drawn to their policy of refunding ATM fees how amazing! Now I rarely use the ATM, however I am still a customer because their website and customer service have been excellent.

Published at a year ago

Top notch reliable, useful.

Published at a year ago

Best banking ever I never had any problems with pay check or the deposits, they don t charge maintenance fee s, and they are a full on bank, so if I ever need a loan they are there for me! I truly love First internet bank

Published at a year ago

For an online bank they are not user friendly within their site. We use BOA also and their site is amazingly user friendly. FIB you need to step up and make your site user friendly!!!!!! Then you would be an amazing bank!

Published at a year ago

Published at a year ago

We switched from Bank of America to FIB, due to a number of reasons. First, FIB interest rate was 300% higher than Bank of America. Second, you can actually talk to someone in the USA when you call with questions, and lastly, there are very minimal fees charged to bank there. It was a great move.

Published at a year ago

Published at a year ago

The app is basic.

Published at a year ago

Ive been a customer since this bank first started, in 1999, and it has worked great the entire time. My accounts have all the features I need, and the few times Ive had issues (international transfers, back before the bank had its own SWIFT code), Ive been able to talk to someone and quickly clear it up. Never once have I thought I needed a physical bank branch.

Published at a year ago

Published at a year ago

I ve been using FIB since the 1990 s, and I am totally satisfied with all aspects of their operation.

Published at a year ago

Published at a year ago

I love it. I have been FirstIB customer for over 15 years and I love their service and products. They always have one of the best interest rates on money market accounts; they are easy to reach and always courteous and professional; they opened a business account for me, when big banks refused. I love FirstIB and highly recommend it to anyone!

Published at a year ago

I have been a customer since 2001 and have had only positive experiences with First Internet Bank. Making several moves around the country made internet banking a must. First IB is convenient and always supportive of any banking needs.

Published at a year ago

Very reliable service. One of the banks with highest checking, savings and CD rates.

Published at a year ago

Ive been a customer of First IB for over 15 years. Its a great bank and a great app. No complaints!

Published at a year ago

Published at a year ago

Their daily Zelle limit is only $500 which isnt enough when you need to send someone more than that. Other banks have limits of $3,500 (WFB) and $5,000 (Chase). Their MMA has a monthly minimum in order to avoid a fee and the APY is not nearly as high as Fierce Bank or Valley Bank. Both of the latter have no monthly minimum balance to avoid a fee and both have a current APY of 5.25%.

Published at a year ago

Amazing

Published at a year ago

Wonderful service!

Published at a year ago

Great bank! Had them 20+ years and never a problem. Always keep their app and website working while staying on top of the latest technology. Cannot do better than FIB!

Published at a year ago

We have been customers for a long time and love this bank. Great rates and awesome customer service. Working with them is great. When we were buying a car and need a large wire transfer they made it easy. We even moved to other state and have had no iseue. When we started bank with First Internet we lived in Fishers, In and have moved to Holland, MI. Have a great experience with them.

Published at a year ago

Published at a year ago

I have been with FirstIB almost 20 years. A great bank with good rates and top notch service when you need it.

Published at a year ago

Weve had our business accounts at First Internet Bank for about two years. They offer competitive interest rates for business accounts. The ability to do ACH transactions is a definite plus. Their customer service is the best! Anything I have ever contacted them about has been taken care of within a few hours, usually less than an hour. I am a very satisfied customer and plan to continue doing business with them.

Published at a year ago

Have been repeatedly impressed by the quality, responsiveness, and courteous service from the phone support (direct banker contact), to that received when visiting their office to obtain a cashiers check. They always answer the phone, and are available by email and in person. Their interest bearing savings money market has great rates compared to my old mainstay brick and mortar multi site branch company that gave a fraction of a percentage interest for years. Plus you can t miss their building wuth the old fashioned huge letters sign on the roof! So glad I found DIB!

Published at a year ago

The high interest rates and transparency of information on the website were my favorite part!

Published at a year ago

This bank was completely surprising. It is an internet only bank but the service far surpasses any brick and mortar bank. My husband actually set up the account for me because he had the time and it was impressive the number of times the bank called and touched base to make sure the process was going well. I can t begin to recommend enough this bank and Russell who was the primary point person with my husband.

Published at a year ago

just good

Published at a year ago

I have used First IB for many years. Fantastic customer service/support, they offer interest on fee-free checking account and above average interest rates for money market. Online chat or phone support is always a great experience. Thank you, FirstIB!

Published at a year ago

The most unprofessional banking experience our company has ever had. They froze our account and funds to do a routine assessment after only having the account for a week. After holding our funds without access for 2 weeks during this assessment, they told us they were closing our account and mailing us a check. When we called for status updates, no one could tell us anything. Strongly recommend you go with a less communist bank.

Published at a year ago

Caveat Emptor. I have a new business Money Market. so far my experience has been less than stellar and I am losing confidence in this institution rapidly. When you sign up to open an account, you have to fund the account. It will let you connect to your external account via searching for your institution and authenticating using MX. That initial transfer somehow got rejected as Account not found. . . MX is the one that gathered the information. How is it wrong? It had no problem getting the $8,000 from the same exact account a few days later. No real answer from FIB. Last night I tried to schedule two transfers from my external account to my account. They were for $10K each. Due to the $10K daily limit, I had to schedule these for two different days. One was for the 27th, the other the 28th. Both dates were permitted to be chosen. Somehow, one was a transfer FROM the external account TO FIB. The other was FROM FIB to the external account. Subsequently nullifying one another. When questioned, the rep said I initiated a transfer out. The funny thing is, I have no option in my transfer menu, either in the App or on the website, to select my FIB Money Market account as the FROM source. There is not way for my to initiate a transfer out of their bank. None. When questioned about this, I was told that when that transfer is completed, that I will once again have the option to select it. I will verify that in the next day or two. Those transactions are supposed to clear today. If in fact I can select to transfer out, I will correct this review. Two stars are given because they have good rates, but so far I am not finding any one who can answer questions well. After spending 20 years in banking, I kind of understand the processes. I understand limits on new accounts, holds, etc. But I dont understand is not getting someone on the phone that can better explain issues.

Published at a year ago

My young adult children and I were discussing finances and how to improve their savings rate. We researched online and found First Internet Bank of Indiana and their good rates. I encouraged both kids to open a CD and they did. I agreed to be a joint owner to help them with the online process. To my shock, both transactions for a CD were declined! Neither of my kids have debt or have any negative credit or banking history. When we called and inquired, after a 20 minute wait for a real person, we were told maybe it was because or a recent change in phone number, email, overdraft, job change, etc none of which apply to either of them. I was told the decision was computer generated. Really no helpful information given to explain it. Talk about no good deed goes unpunished! My kids were both disenchanted by First Internet Bank of Indiana.

Published at a year ago

Spent a good 1/2 day trying to open a CD account. Tried to do it on a time they weren t open and that was my first mistake. After calling them when they were opened found out it was an IT glitch on their end. Was supposed to have me set up in a couple of hours. Never happened. They had the best rate but good luck getting an account opened. Found a much better bank with a lower rate but no hassles.

Published at a year ago

One year and two months it took to close on a SBA loan. There was a 2 month delay for environmental testing on my property which I will not fault them for. However, every other aspect of closing this loan was tedious, repetitive, and borderline predatory lending. Certainly the worst loan experience Ive ever had. Ryan Kroge was my banker and Susan T. was the closer. I was asked for the same documents multiple times, there was a severe lack of communication at times between the banker, closer, and all other depts of this bank. Crazy amount of fees, unnegotiable terms, etc etc.. Even my own attorney commented on the disorganization of this bank, the amount of redundant info and documents requested, and just the loan process in general. Lots of good reviews so Im sure theres a silver lining with this bank but not for me. For the sake of not writing an essay, I will leave it at that. Will never do business with FIB again.

Published at a year ago

Published at a year ago

I would give 0 stars if I could. I had a very negative experience with First Internet Bank. I was denied a Money Market Savings Account for reasons they refused to divulge or allow me to address, other than to say it was related to potential fraud (I suspect it was due to a recent name change following a divorce). Furthermore, DESPITE DENYING MY APPLICATION, THEY STILL PROCEEDED TO TRANSFER THE FUNDS FROM MY REGULAR BANK! When I complained and told them I wanted my money returned immediately, they said they could not do so, that it would take 1 to 2 business days. The money finally showed back up in my account 4 business days later. So beware, if your application for an account is denied, they wont tell you why, and they will still take your money!

Published at a year ago

The best thing about First Internet Bank is that you have very good rates, not the top top rates, but you have excellent customer service still. This combination worked for me. Your chat staff is exceptional. It is so nice to be able to get quick answers from people and be able to navigate the online experience. I don t need brick and mortar but I don t like to be left hanging and feel like I have no idea if my money is safe. For me, you really hit the mark between great interest rates and great customer service. Thank you.

Published at a year ago

So far I am satisfied with the services FIB has been providing. I opened a CD account 2 weeks after my savings and was easy to fund the account that same day. I also received a call from a FIB mgr welcoming and informing me an easy process to open an account using their online banking system which will be great in the future for new services!

Published at a year ago

I would love First Int Bank if it had more services accessed on line just like adding beneficiaries, etc

Published at a year ago

Nice to get actual interest on both my checking and savings.

Published at a year ago

absolute joke of a bank! DO NOT DO BUSINESS WITH BANK! zero communication you are left in the dark then get hit up for more fees after your loan is closed. candice dana and paige this has been the worst loan experience of my life i now have a 50k loan for something i can not even use because of lack of communication , professionalism and knowledge. GO TO A REAL BANK PEOPLE THESE GUYS ARE A JOKE!!

Published at a year ago

Published at a year ago

Published at a year ago

All of my interactions with First Internet staff were prompt, informative, honest and effective. I recommend them each and all.

Published at a year ago

No problems so far but its only been a week since I opened my first account. Friendly phone service and are able to answer all my questions.

Published at a year ago

Tom Merrill is amazing. Extremely responsive and helpful. He made the mortgage of our first home purchase the easiest part of the process. Would highly recommend.

Published at a year ago

FIB has never let me down. They simply do what they say they ll do- do it well- and do it every time- on time!

Published at a year ago

They managed to take the complicated process of applying for a home loan and made it easy. Everything from Arthurs patient explanations to the awesome online tools to aid the process.

Published at a year ago

It s a slow, tedious process connecting bank accounts (at least for me;-) for transfers, but the APY should make it worthwhile. (One note, our Banker in CA asked why we did not simply write a check . I ll look into that and try to post what I find.

Published at a year ago

Im very pleased so far!

Published at a year ago

They try to tease you in with good rates. But they definitely do not have their act together. I have had nothing but issues with almost every transaction I have had to do through them. I highly recommend going with a more reputable bank.

Published at a year ago

Excellent Easy to work with I recommend them very much

Published at a year ago

Grant Gaylor and his team over at First Internet Bank made my loan process simple and easy! The upload portal made my internet experience a breeze and their constant communication through the entire process was honestly a blessing considering it was my first time purchasing a property! Appreciate the service and dont hesitate to reach out to them! They will work with you to get you funded at the end of the day!

Published at a year ago

Published at a year ago

Update: They called me after noticing my review a couple years later which reminded me that I have had two mostly good experiences since the poor refinance process. So I added two stars. Always the lowest rates available. 2019: 1st mortgage; 5 stars. 2020: Refinance; 2 stars. 2021: 2nd Mortgage; 4 star. 2022: 3rd Mortgage; 4 stars. Here were my issues with the refinance: 1) The worst by far was the bait and switch closing cost quote. I told them I was shopping around for quotes and their response was a fantastic deal. I told all the others I would not be going forward with them and proceeded with First Internet Bank. Then well into the process they sneak an emailed form in for me to sign. It mirrored the previous form I had signed so I thought it was strange but signed anyways. Looked at it later and they changed 1 line item without telling me which added $800 to my closing costs. 2) Would not give an instant rate quote online. 3 other brick & mortar banks did but the internet bank couldnt? 3) Required credit check and tons of application paperwork for quote. 4) Not once did I speak to a person. I asked them to call me at one point and they emailed back >.< 5) I started the process in early July and my first new payment started in January. Super long process but the other banks said they were averaging 3-4 months.

Published at a year ago

I have used the the services of First Internet Bank a couple of times now over the years. I loved working with Richard Anderson he kept me informed while guiding me through the mortgage process, but most importantly the recommendations he suggested were in my best interest not his. I would recommend that anyone who is thinking about any type of mortgage do yourself a favor and contact Richard Anderson at First Internet Bank.

Published at a year ago

I had an amazing experience working with Nikko from First Internet Bank for my loan application. His communication and guidance throughout the whole process was vital to me as I navigated through the loan application. I will highly recommend him for anyone wanting to purchase a home in Indiana and looking forward to working with together again in the near future.

Published at a year ago

Great online experience and great customer service when needed.

Published at a year ago

FIB has great MM interest rates, and, unlike many Internet banks, actually answers the phone and follows up with customers. I recommend them to anyone for any range of banking needs.

Published at a year ago