Heritage Acceptance Corporation

Car stopped working, been getting nothing but run arounds and bullshit answers. Warranty shop is open and nobody wants to answer the phone. If this what I have to endure as a customer, then I will gladly give up the car and get my money back.

Update, after the weekend, everything is back running to normal. So I updated my rating

Published at 3 weeks ago

The representatives at Heritage Acceptance are extremely kind and understanding and do their best to accommodate in the best way possible. I expressed to them that I was going through a financial hardship; I will be forever appreciative of the grace that they extended towards me. Special thanks to Chris and Jeromy, you guys are awesome! :)

Published at 3 months ago

Jilaine was awesome. She made my experience so much easier. I was stressing out and worried about my situation. She eased my mind and explained the process and how it worked and what would happen. When all was said done. She was right about everything. She knows her stuff. I can’t thank her enough.

Published at 2 months ago

I have been dealing with this company for almost a year. I’ve had two reps. Nadia and Darcy, the people or the reps at this company do not know how to communicate with someone they do not do what they say. I have been trying to get them to change my due date since March that due date still has not been changed after paying my back payment they said that they were not willing to change my date for the end of the month that I still had to pay something at the beginning of July and then they would change my date that made no sense to me, if I have been trying to get my date changed since March she just changed my date they are rude inconsiderate, and do not take customers financial state and consideration when they said these car payments this is supposed to be a company that supposed to help when you are trying to build your credit or fresh out of bankruptcy it’s not a help if you’re charging someone over $500 a month for car that has well over 100,000 miles on it

Published at 4 months ago

The representative by the name of Heidi, who I believe is a supervisor was one of the kindest people I have ran across. Truly amazing person. Thank you again Heidi.

Published at a month ago

Toni is the best rep , we can only chat via text but she is so incredibly sweet and has worked with me the best she can , sometimes things is out of her hands but she explained to me how we can fix the problem and what process to take to keep my car running , Toni deserves a big raise. I appreciate everything she does . Thanks toni

Published at 4 months ago

We got behind a little bit and Heidi was very helpful getting us caught up! It was truly a blessing! And very much appreciated! Thank you for all your help!

Published at a month ago

it’s been a little over a year since i’ve gotten my car and man have Chris and the company it self helped me out a lot ! Mr. Chris is always patient and nice and always does what he can to help me w any issues i have ! Great customer service EVERYTIME !!!! 😊 So keep being awesome Mr.Chris 👍🏽 !!! and Thank You Heritage Acceptance Corp !!!

Published at 5 months ago

They were very helpful

Published at a week ago

Car stopped working, been getting nothing but run arounds and bullshit answers. Warranty shop is open and nobody wants to answer the phone. If this what I have to endure as a customer, then I will gladly give up the car and get my money back. Update, after the weekend, everything is back running to normal. So I updated my rating

Published at 3 weeks ago

We got behind a little bit and Heidi was very helpful getting us caught up! It was truly a blessing! And very much appreciated! Thank you for all your help!

Published at a month ago

There are really understanding and works with people when they are in situations I love them keep up the good work

Published at a month ago

The representative by the name of Heidi, who I believe is a supervisor was one of the kindest people I have ran across. Truly amazing person. Thank you again Heidi.

Published at a month ago

They make up they own payment dates after asking you when will you be paid to pay your notes and off one payment missed they repo your car very unprofessional told me if I wanted help and felt misrepresented to get me a lawyer like very nasty in all aspects literally the worse of the worse financial company I ever dealt with of car shopping history

Published at 2 months ago

Jilaine was awesome. She made my experience so much easier. I was stressing out and worried about my situation. She eased my mind and explained the process and how it worked and what would happen. When all was said done. She was right about everything. She knows her stuff. I can t thank her enough.

Published at 2 months ago

Since I ve been with this company they have helped me with my payments whenever something goes on toni my representative has helped me more than any other car loan company out there I will say they are a great team and will do whatever they can to help

Published at 2 months ago

My name is Troy Morgan and Chris has helped me out more than I could ever expect thank you Chris and team you guys are superstars!

Published at 3 months ago

THE 1 Star is for HERITAGE AND 5 Stars is for JILANE!!I just WANT TO SAY THAT JILANE IS SO POLITE, SHE SPEAKS TO ME IN A VERY RESPECTFUL TONE.. COURTEOUS SHE IS ALWAYS.. And The 1 THING THAT I LOVE THE MOST ABOUT HER IS THAT SHE DOESN T TREAT ME LIKE I OWE HER MONEY.SHE HAS OUTSTANDING CUSTOMER SERVICE AND SHE MAKES ME NOT MIND PAYING MY LOAN OFF.. THANK YOU THANK YOU JILANE!!

Published at 3 months ago

5 stars 100% best company I have delt with they are understanding and will work with you as long as you keep communication and Chris is amazing all ways answers when I call and all ways helps me out with any questions or concerns! I would recommend everyone to heritage acceptance!!!

Published at 3 months ago

I love the customer service very nice and accurate with everything and every detail

Published at 3 months ago

Absolute shiesters. If your vehicle gets repoed the wrecker will destroy the car to where you wont want to get it back.. then heritage will take you to court.. win and garnish your wages until its completely paid... only to return like a cockroach 5 years later and claim that the garnishments didnt pay off what you owe.. then garnish you AGAIN.. beware of this company.

Published at 3 months ago

The representatives at Heritage Acceptance are extremely kind and understanding and do their best to accommodate in the best way possible. I expressed to them that I was going through a financial hardship; I will be forever appreciative of the grace that they extended towards me. Special thanks to Chris and Jeromy, you guys are awesome! :)

Published at 3 months ago

I have been dealing with this company for almost a year. I ve had two reps. Nadia and Darcy, the people or the reps at this company do not know how to communicate with someone they do not do what they say. I have been trying to get them to change my due date since March that due date still has not been changed after paying my back payment they said that they were not willing to change my date for the end of the month that I still had to pay something at the beginning of July and then they would change my date that made no sense to me, if I have been trying to get my date changed since March she just changed my date they are rude inconsiderate, and do not take customers financial state and consideration when they said these car payments this is supposed to be a company that supposed to help when you are trying to build your credit or fresh out of bankruptcy it s not a help if you re charging someone over $500 a month for car that has well over 100,000 miles on it

Published at 4 months ago

Very rude with any inquiries!

Published at 4 months ago

Toni is the best rep , we can only chat via text but she is so incredibly sweet and has worked with me the best she can , sometimes things is out of her hands but she explained to me how we can fix the problem and what process to take to keep my car running , Toni deserves a big raise. I appreciate everything she does . Thanks toni

Published at 4 months ago

Upmost unprofessional and worthless financial company I ve ever run across!!!! If anyone is looking into financing with them my advice is DON T!!!!!!

Published at 4 months ago

Published at 4 months ago

Very helpful!! They ve worked witg me to help me not be get too overwhelmed and stressed out. Thank you!!!

Published at 4 months ago

it s been a little over a year since i ve gotten my car and man have Chris and the company it self helped me out a lot ! Mr. Chris is always patient and nice and always does what he can to help me w any issues i have ! Great customer service EVERYTIME !!!! So keep being awesome Mr.Chris !!! and Thank You Heritage Acceptance Corp !!!

Published at 5 months ago

Toni at Heritage has been Absolutely Wonderful and Kind. I have had a series of Hardships and health issues and Heritage has worked with me to really help me. I hope that Heritage will finance my next car as well. Kudos to Heritage Acceptance Group and Very Special Kudos to Toni.

Published at 5 months ago

Think I wanna take them to court and get out of this janky car I have

Published at 5 months ago

Jayden at Heritwge was an overall outstanding help, very nice well spoken and understanding. Real deal made me feel that my situation wasn t as disastrous as I thought. Highly recommended for anyone looking to finance a car!!

Published at 5 months ago

Voluntary surrender vehicle 1.5 years age are still reporting me as late on payments every month dont deal with this company

Published at 5 months ago

Always having a hard time getting ahold of someone the phone will just ring and ring

Published at 5 months ago

Heidi is so rude and has a nasty attitude, shouldnt be working in customer service at all

Published at 6 months ago

This place has been nothing but trouble for me the last couple months. I only have about 4,000 dollars to go to be completely paid off. They keep adding fees cause of something to do with insurance. No one knows what I need and trying to get through to the right people is aggravating. I have sent them numerous papers showing I have insurance coverage. I lost my job back in Feb and Im depending on people to help pay my car payments till I find another job. And I doesnt help when I tore a ligament in my knee so looking for a job has not been easy the last 4 weeks. I will never go through this company ever again. I wish I could just pay the car off and be done with you people.

Published at 7 months ago

Heritage Acceptance corporation is an excellent place to finance your first car they have helped me so much. Ive been late on so many payments and they are just way to patient for someone like me, jumping job to job and just being terrible with money. I cant believe they could even put up with me. If you go here Darcy is amazing she is so patient and understanding. Thank you Heritage for everything without you I would be without a vehicle. 5 star rating without a doubt!!

Published at 7 months ago

This company has been good to me, especially during a time when I lost my father, 2 grandparents and mother fallen sick all within a 2 yr time span. They worked with me and is so patient. Jilaine has been so amazing and understanding she is so awesome! I wish I was able to meet the employees in person to thank them personally. The customer service is great as well. - Tisha H.

Published at 7 months ago

They approve you for the car loan. They decide what you can & can not get. Well I got a piece of crap that keeps having problems. Was it like that when I bought it, no. Does it take a week maybe 2-3 months for rigged up stuff to start breaking, yes. I talked with Jaiden on the phone. She was completely rude & unprofessional telling me it was my fault for buying it. Now I m paying for a truck I can t drive until warranty has the time to look at it to see what all is wrong. Which is a lot! I almost crashed, they don t care because they ll still get their money. Very unprofessional.

Published at 8 months ago

Never ever do business with this place . They will over charge you for a lemon and harass you about payment .. my car was totaled in an accident, they had me sign car over to them and they got paid for insurance promise to help me get another vehicle but changed they mind once the insurance check came, left me and my family walking, not to mention I paid over 6 thousand on an outdated Kia forte that I cant get back. These people are greedy and have no human decency

Published at 8 months ago

Bad service bad business. They will sell you a lemon and only can about getting paid off it. They need to be shut down

Published at 9 months ago

I received a mail in the mail regarding an old vehicle from 2017. After garment of checks last yr, they replying I still owe $239.13 and I just paid them $7340. DO NOT CALL THEM FOR INSURANCE ON CAR. FRAUD. RIPOFF AND TO EXPENSE.

Published at 9 months ago

Published at 10 months ago

This place are crooks I was 30 days past due and they latterly cut my car off Christmas just past I was behind because I wanted to give my kids a good Christmas and I always pay my note they were not understanding and they dont work with you in a crisis and Ive been a customer with them for years

Published at 10 months ago

My husband and I have never had an issue !

Published at 10 months ago

Toni my rep...is tremendous at what she does.She is very helpful and understanding to my problems.I couldnt ask for anything better.Thank you Toni.Heritage Acceptance is amazing!!

Published at 10 months ago

I have been with this company since like 2018 or so and when I tell you I m ready to say to hell with it . I m going through recovery , mind you I ve been in contact from day one since before repo. I was out with Covid two weeks and the company gave no cares and still relied my car . now I ve done all I ve needed to do to get my car back but every time I go to get my car it s something else another reason it s going to take even longer . On top of reps being rude . I ll take my money to someone else y all can have the car . I m a single mom and I ll be reaching out to the BBB because this is just crazy but I ve counted it as a loss.

Published at 11 months ago

Have no respect for families trying to make it on there own and just demand money had to buy a whole another car car because all they would give me was 500$ to fix a 17,000$ part that I only had a year

Published at 11 months ago

I have 2013 ford fusion the company don t help for anything they are some very rude people

Published at 11 months ago

Stealing a car when the person not in default. Because u dont want to honor the warranty. Bad move

Published at a year ago

They re racial to blacks please don t finance with this company they play a lot of mind games there sick seriously.

Published at a year ago

I have not have had good thing with them Molly put Ag PS on my car and then on top of that when I missed a payment, I got accused by management and everybody knows that I messed with the GPSI never mess with it. I dont know, we know where its at. And every time I turn around. Yeah, just crazy, so yeah, not the best experience.

Published at a year ago

I have nothing but good things to say. Being a single father and raising two kids on my own isnt easy and adding health issues on top of that wow. They were very understanding and willing to work with me as long as I let them know what was going on.

Published at a year ago

Great communication and will to help other when in need

Published at a year ago

They sold me a lemon, the motor blew within 3 months of me having my vehicle. I took it into the shop and they told me that they put in a junkyard motor. Run as fast as you can from this place they are garbage.

Published at a year ago

Heritage Acceptance has gone above and beyond for me since 2017. They helped tremendously during Covid and still do with anything needed. My representatives throughout the years reapond so quickly and they have always done whatever it takes. Jay, Sarah and Carmen and all representatives with Heritage Acceptance have the best review from me. Thank you for everything. Carrie Allen

Published at a year ago

Published at a year ago

Supervisor was supposed to call me so I can putsome money on the lemon I havent drove in over a year which is almost paid off called them today they are closed thanks for calling me been out of work since end of May now they threatening me to come repo the car currently cant walk telling me to push my car out so the tow truck can come take it well ur going to have to wait till I am fully recovered or take me to court nevèedealing with this place again loo

Published at a year ago

Bottom of the barrel finance company

Published at a year ago

Published at a year ago

Stay away!!!! Their cars are not safe or reliable and they will take advantage of you. Im currently in a loan with them and l have had to put my car in the shop 11 times now and after spending $7000 in repairs I have to get it fixed again. A month after getting the car I had to repair a cv axle, and control arm the car was in a wreck and the made no internal repairs. Im being charged 21.5% interest never been late on a payment never missed an insurance payment and after paying off $17,000 of the $12,000 purchase price they still refuse to help me out or let me out of the loan. Oh and lastly one of the repairs was literally a garden hose used for a coolant hose. I have recipes to show tge $7,000 in repairs.

Published at a year ago

Place is garbage paid my car off almost a whole year early and still have yet to receive the title! Called about 10 times to get a lein release number to get a lost title. Was told we will call you back and have yet to receive a call back!!

Published at a year ago

Whoever these workers are just know I m praying for all of you no matter how nasty yaw are I know life is tough for you all

Published at a year ago

Heidi is very disrespectful and doesnt have any communication skills. She was very rude and needs to be retrained..I want a new representative ASAP..... Heidi needs to be Fired IMMEDIATELY..She doesnt know how to talk to people... However Chassidy is very helpful and kind and knows how to talk to people thanks Chassidy for listening to the Customer.

Published at a year ago

Published at a year ago

So, Ive been going through what is called a balance roll. The management, and their help with this, has been fantastic! My balance roll rep, Jilaine, has been equally fantastic. Detailed, professional, and great to speak with. Other places may promise more than they can deliver. Not here. Jilaine went out of her way to explain that she couldnt offer exact answers on a few questions I had because she didnt want to over promise anything that might raise unrealistic expectations in my part. THATS customer service! Thanks to all involved for your great help with this balance roll.

Published at a year ago

Published at a year ago

If I could give 0 stars I would. They are so polite when you re paying off your loan. I paid mines off a few days ago and called them to get the details on my loan agreement and they were rude af! I work at an insurance place and answer calls. Being rude is not professional at all!! Leave ya personal problems at home. I was thinking about getting another loan from them but I think tf not! Highly wouldn t recommend!

Published at a year ago

Horrible Phone reps they all have attitudes will talk over you and be very rude they will finance you a car that is not reliable and blame you for everything that goes wrong they over charge on interest fee i will not recommend financing through this company run as fast as you can please the worse ever .

Published at a year ago

These ladies are awesome sweethearts. Chasity, Ava and Rae are so patient and understanding with me. Great customer service!

Published at a year ago

Dorrien is such a great representative she worked with me every step of the way! She said her job very well and always has the best communication!

Published at a year ago

I called today and the ladies I talked to were very rude the service I received today was not called for they had attitudes one of the ladies name was hedi she was a supervisors and she was very rude and no help at all.

Published at 2 years ago

Heritage Acceptance has the most rudest people working there phones. The ladies there are rude I talked to a lady and she tried to make me sound stupid because they did not explain everything correctly. I will never do business with them and can not wait to share my experience to my 300k followers cause no way they should be having attitudes like that this ridiculous.

Published at 2 years ago

Heritage Acceptance Corp. has been the best finance company ever. I enjoy working with Kayla and Frankie and look forward to doing so for a few more years. Thank you

Published at 2 years ago

I am a stna and work very hard while struggling to raise two kids and losing hours due to covid yes i no im behind and yes i am paying a payment at least everyday or every other day due cause i get paid daily instead of weekly it might not be a full payment but mind you im only two payments behind so i pay daily to catch up faster the rep isnt very nice i explianed to her what had happened and she said do u have proof wow im not behind on just a car now but im behind on everything and she needs proof i work in one nursing home to another very strong chance your getting covid you should not treat people rudely its not right

Published at 2 years ago

Would never recommend them they are a scam! In the process of a lawsuit with there because everytime I pay my not w there are late fee and the amount I owe goes up every other day. Document everything you do with this company and I would sugget refinancing with another company!

Published at 2 years ago

If I could give them no stars I would please do not use them they are a scam trying to rip off hard working people. U pay your car note on time and they still call and harrassed your family and friends. U pay on time and somehow u are charged a late fee please do not use them. please Find a different financial institution

Published at 2 years ago

The 5 stars are for Jay he is AMAZING no matter if he is helping take a payment setting up arrangements or collecting he is ALWAYS pleasant to speak with!!! If Heritage could clone Jay (like the Progressive commercial) they would be the best company ever because Jay is the BEST!!!!

Published at 2 years ago

When having payment issues they get nasty over the phone like they know you personally and ask a ton of personal questions I was ready to do damage especially a lady named Kayla Last time I checked I was over 35 no children here besides the ones I birthed These broads... I had to burn my sage my spirit was on fire I do not know how to argue I like to talk in PERSON

Published at 2 years ago

Reviews aren t my thing but I had to drop by and leave some positive words because a lot of people don t give enough credit to good companies or good people, my sister account specialist Dorothy was patient kind and gave her over the top customer service not sure if these reviews are monitored but Mrs Dorothy at Hertiage Corp Was outstanding and that s exactly what my sister needed at this time she was extremely helpful went over and beyond to ensure things got handled so hey thanks so much for all you do you make such a great impact on this company! Be blessed

Published at 2 years ago

Dorothy Is Awesome She Goes Above an Beyond to help you! Appreciate you!!

Published at 2 years ago

I am so deeply appreciated to Heritage Acceptance because I ve been through a lot financial issues and they always work with me and this is probably the longest I ve had a car.. They all have been so friendly and very helpful Thank you so very much God bless u Brenda Miller

Published at 2 years ago

Published at 2 years ago

Dont under any circumstances Use this business for anything. They are extremely rude.

Published at 2 years ago

Dorothy was very helpful! I absolutely love the help that she offered me. If it wasn t for her I would ve been very angry! Thank you Dorothy.

Published at 2 years ago

The customer service with Kayla is so horrible . She happens to me my rep and she is so rude . the encounter has always been disgusting. Today was off the chats , she was yelling at me and raising her voice simply because am Trying to ask a question which she clearly did not know how to answer . Instead of answering the qn she was agitated and exposed her Ill manners . No customer service Etiquette at all . I asked to speak to the supervisor and she was still giving me attitude, eventually she put me through the supervisor (Cassidy) who happened to explain the situation in a few seconds and problem Was resolved immediately But Kayla has no business working in customer service with her Ill disgusting attitude . She has no business representing heritage because she gives it a bad reputation. Calls are recorded but she has no chill disgusting! . I want to change a rep asap .

Published at 2 years ago

Y all customer service rep Dorthy was very patient kind and so nice everything I didn t understand she explain it to me so well. I wish we have more Customer Service Rep like Dorthy she deserves a raise. And thank you Dorthy for your help

Published at 2 years ago

Doris, extremely helpful friendly I would recommend to friends and family thank you for your help

Published at 2 years ago

My representative was Dorothy and she did a fantastic job helping me with the loan. I highly recommend Heritage Acceptance for your loan needs.

Published at 2 years ago

GOD bless DORIEN. I had a horrible experience with the work order department regarding my vehicle issues. Dorien went above and beyond her description and helped me with the unpleasant experience I was experiencing with the work department. She definitely made me feel like a valuable customer. She made sure communications were made to fix the issue I was having. She is Phenominal in her job and beyond. She made me feel like I was talking to Mrs. Heritage herself. From one business owner to another, she is a valuable asset to the company and an Outstanding employee. THANK YOU DORIEN YOU WERE A BREATHE OF FRESS AIR. GREAT CUSTOMER SERVICE IS HARD TO COME BY AND SHE VALUES HER CUSTOMERS

Published at 2 years ago

They are bad wit communication I got a car wit a bad transmission had it replaced twice first time I payed bout 800 for and still had issues wit it. They wanted me to keep paying them for the car even after I told them the issues that I didnt cause . Now they trying get money out of me after the car was took on false charges that was later dismissed

Published at 2 years ago

Poor customer service and rude representatives.

Published at 2 years ago

Published at 2 years ago

Jay is the best always upbeat always willing to help. Very understanding. Remains professional. Best representative that Ive worked with with at Heritage Auto Acceptance. Thanks Jay. Your the best.

Published at 3 years ago

Jiliane ext 421 was literally the best rep I ve talked to since I have been with the company!

Published at 3 years ago

I went through Heritage for financing my vehicle. My vehicle had a mechanical issue and was deemed totaled. It was an unfortunate event, but Toni helped me through everything. She was a Godsend! I was almost forced to file for repossession, but Toni went above and beyond to make things right and took care of all of my concerns. If you want someone who truly cares about customer service and doing what s right for their clients, go through Heritage and ask for Toni! She is fabulous and you won t be disappointed with her customer service. Thank you so much Toni! You absolutely rock!!

Published at 3 years ago

Rose Miller from recovery is amazing . She is very understanding and kind.

Published at 3 years ago

Published at 3 years ago

I was with my rep Ann for 2 years and she is great I m so glad that I was able to work with her your going to truly be missed

Published at 3 years ago

I can honestly say Ann from Heritage Acceptance Corp has always been a great help with everything.She was the best she gets the job done 5stars

Published at 3 years ago

Chassidy is an amazing Loan Rep I have been with Heritage Acceptance since September 2019. My experience here has been great. I appreciate Chassidy and all that she is to me as a Loan Rep and Heritage Co.

Published at 3 years ago

They are the worst car company Iv got myself involved with keep looking for better options

Published at 3 years ago

Sarah and Emily the manger are really awesome! They really try to help you out as much as they can!

Published at 3 years ago

Published at 3 years ago

I don t know where to begin, First, Heritage acceptance is the best finance company in my opinion... 2nd. April is my account representative If I was a boss - her boss- I would give her a raise and an award of some kind But that s not enough for her..... Since day one she excepted me as a customer but much more- She has made my car financing very easy My experience talking to her every time I make my payment is much more than customer service.. she worked with me through any life challenges... Just recently my mom passed away since that very moment ~ she has been my box of Kleenex through the wires She caught every tear drop over the phone in Her own way. I cry as I type this- I wish I could meet her in person I feel like I know her through the phone There isn t one thing that she doesn t know about me what Customer service representative Goes above and beyond for a customer like that? From the day my mom passed she has been more than understanding, caring and concerned. The day I felt like my whole world crumbled she was there to pick up the broken pieces, she didn t judge nor did she make me feel the stress of (shut up & pay me we don t care about your personal problems ) That some other companies would make you feel. Where there was a will There was a way she encouraged me she gave me the flashlight when I felt like my whole world was dark.. I went through a period of depression ( I didn t care if I lost everything or not) but she made sure I was not going to lose my car & worked with me in anyway that she could.... The bus doesn t stop there When I had a job loss ~ I don t think I need to go there do I ?? just seeing how she supported me during my experience of losing my mom Should be enough. April, I want to say thank you thank you for all that you do you are not just some customer service representative you are much more than that and you deserve it. Again thank you You being so understanding during what I feel is the hardest time of my life You have made it seem like I CAN get through it...

Published at 3 years ago

Overall experience was great. My rep Sarah and Dorine are wonderful and talk to me with respect. But the manager I spoke to was very rude and needs to learn customer service there is a way you speak to people. Instead she insisted on telling me When I get paid we get paid that is beyond rude to say to someone. Did not even attempt to ask what may have happened in my life to cause me to be behind. Sad part about it is I don t even have the car I did a voluntary repo back in January due to engine failure. She did not even know that. All I m saying is figure out what is going on with someone before you jump to conclusions.

Published at 3 years ago

Rose Miller of the recovery department

Published at 3 years ago

Have not been able to access any other information on their website other than current payment due. Bill history, payoff amount, payments remaining or anything else you try to access is were sorry, this information is not available right now.....for the past 2 years. When you ask for the information, you get the run around or ignored. If you are 1 day late, they send texts, emails, phone calls, and call your references. If it werent for a divorce I would have never had to deal with them. I, however, will never deal with them again. Take the bus to save yourself the headache.

Published at 3 years ago

Only time I have an issue with heritage is when I speak with someone else other than my rep. Had a bad customer service experience with Toni. I can understand that maybe there was an error but it s all about respect and how you talk to people. You shouldn t be cutting me off, telling me that I m wrong and don t know what I m talking about before even looking into what s going on. If it wasn t for that I would have gave them 5 stars. Jaycee is a great rep I had her first, we had a misunderstanding, but she was a wonderful rep. And I absolutely love Darcey! She always had a great tone of voice and she is very helpful. 5 stars for Jaycee and Darcey!!

Published at 3 years ago

Wonderful people working here. My case worker was Dorothy and I will never wanna work with another auti loan company, just based on how respectful and responsive she has been. 10/10. If you can get approved use this agency.

Published at 3 years ago

They are ripoffs they are in kahoots with these car dealerships to take your money. Dont get Sarah she is the one who the dealerships call to do the illegal stuff even if you not approved shell make a way to get you approved just to take your money. When I tried to talk to somebody above her I got no answer so they all working together. VERY CORRUPT PEOPLE

Published at 3 years ago

Big shout to rose Miller in the recovery department. For working with me to help pay off what I owed very much appreciated.

Published at 3 years ago

The worst ever in life. DO NOT I REPEAT DO NOT PURCHASE THRU THEM. TAKE THE BUS. I ve had my car 3 months & already 2 repairs. This 2nd repair has caused me to miss 3 weeks of work. The auto repair shops I was referred was 30 miles away. I had to pay $200 outta pocket but I supposedly have a warranty that only covers $50. When trying to recover my $50 warranty for tow I was told to attach to the repair bill but the this is they repair shop, my tow was a separate company that s not connected to the repair shop. So if the repair sending you the estimate directly then how could I attach the tow when I paid that outta pocket. Then when calling the finance company to explain all this & give them the scenario all I got was smart mouth answers & bad service. One person told me to go rent a car but still pay them they car note & basically the tow is on me too. Keep in mind I bought this car 3 months ago. Terrible way to treat people, JUST TAKING ADVANTAGE IN THESE BAD TIMES

Published at 3 years ago

Do yourself a favor. Don t finance through them. They ll tell you still owe the same amount after paying for 3 years. Then take you to court over what you apparently owe. It s all good. I have recipes and papers from the dealer. They do nothing but harass you even if you aren t even behind. They called every day for something

Published at 3 years ago

Published at 3 years ago

Rose Miller from the Recovery Department is awesome. She is so nice, friendly and helpful!!

Published at 3 years ago

My agent Rose was absolutely amazing. Whenever I had an issue she was understanding and very easy to work with. Great customer service.

Published at 3 years ago

Please run as fast as you can! Terrible car loan, high interest. Terrible customer service and rude. They will not fix your car, they will not answer the phone. But they will give you attitudes and Harass you if you are a minute late on a payment. I was desperate for a car, dont be desperate get your credit together, save your money. Find better than this!! ALSO TONI ACCOUNT REP is condescending and the SUPERVISOR KARLIE IS WORSE.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I have bought vehicles from Heritage Acceptance corp. AKA Quick Auto for over 20 years. In those 20 years I have bought 4 vehicles from Quick Auto, who is the main vehicle retail arm of Heritage Acceptance. My experience with Quick Auto vehicles has been GREAT! I would highly recommend. I do wish they offered GAP coverage on the cars, they do not. But the overrall reliability of the vehicles, and the ability to pay weekly or bi-weekly has been such a great thing for me and my credit rating! It also taught me how to budget for bills and pay things on time. In terms of the administrative end of my vehicle purchases, those were handled by Heritage Acceptance, and the accounts of the last two vehicles I purchased were managed by Karlie, she is an amazing rep, very responsive and patient, yet firm. She has been very helpful when I needed creative solutions to help get through a payment here or there, given that my payment history was always very prompt. If you need a vehicle, and have less than great credit or even less than good, I would absolutely recommend Heritage Acceptance, and Quick Auto!

Published at 3 years ago

Published at 3 years ago

I have had an incredible experience with Heritage! My rep, Carmen, has always been very thorough, informative and helpful to guide me towards getting my SUV paid off earlier when I have questions.

Published at 3 years ago

Heidi is rude she s not polite nor understanding I called to make a payment I greeted her with Good morning she replied how may I help you with negative tone I stated again Good morning same response so I politely asked her what was her problem told her that was not nice and I dismissed her and spoke with David and made my payment she s like this 90 percent of the time I just pray for her.....

Published at 3 years ago

Was really great working with Carmen she was always helping understanding when i had tuff times sad that she will not be my rep anymore great working with her

Published at 3 years ago

Janelle was very helpful. Great customer service.

Published at 3 years ago

Carmen has been so great with helping me from making my payments, to adding my partner as a co-payer , she has such a great up-beat personality. I never dreaded calling if I had anything to discuss about my loan Carmen made it pleasant .. Thank you

Published at 3 years ago

Carmen was terrific I enjoyed having her as my rep I wish her all the best

Published at 3 years ago

I was having a rough time these past couple of weeks, and they really help me. didn t ask questions,just did their job very professional.

Published at 3 years ago

Heritage took a chance on me when my credit score was low and I was a high risk loan. The people there that I have dealt with were professional and helpful. Jeremy was my 1st contact and he was never anything but helpful. My last year or more Ive dealt with Carmen, and I couldnt have requested better service, a kinder attitude or a more constant willingness to try and help me through my rocky horrible 2020. With Carmen we always found a way to get me through the rough times. Her positive attitude and constant effort to work with me really made my experience through this last year much better. Good luck to Carmen as she is most deserving of her advancement in the company. I would recommend them for any financial ventures you may embark on.

Published at 3 years ago

Published at 3 years ago

Carmen is very professional and always a delight to speak with she is so awesome and amazing you should be so lucky to have her as an employee

Published at 3 years ago

I had the pleasure of having strong individual by the name of Carmen. Who handle my account and understood the ups and downs. I went through and never judged me. but would always find a positive solution. So I wish her the best on her new journey in life and happiness.

Published at 3 years ago

I would highly recommend Heritage Acceptance Corporation. They helped me obtain the car of my dreams. I do want to give a big shout out to my rep with Heritage, Carmen. There are no words to express how amazing Carmen is. Goes above and beyond to help, always an email away to assist in anything you need.

Published at 3 years ago

We have a vehicle with Heritage. Our rep Carmen is wonderful. She has been more than willing to work with us through difficult times without making us feel bad. As long as you keep the communication lines open the company will help in any way they can.

Published at 3 years ago

Chasity is great. She has always worked with us by giving options to resolve our situation. It seems that she has a beautiful personality. Speaking with her has always been pleasant. Keep up the good work Chasity. Thanks for all your help.

Published at 3 years ago

I cannot express how much of a helping Hand Heritage has been for me throughout this pandemic! Chassidy and her team have all been professional, forthcoming, and kind! Even when I fell short on a couple of occasions, we were able to swiftly get things done and work towards a better experience for all of us!

Published at 3 years ago

I would like to give a huge shout out to this company and a even bigger one to my rep Dorothy!! You have been a great help to me and very understanding of my situation and I want say thank you from the bottom of my heart

Published at 3 years ago

Good morning how are you today my name is Tonia Johnson and I just wanted to let you know that Marie is Awesome and amazing and very understanding and and we appreciate her for being patient with us and working with us as well and she deserves to be recognize for her work.

Published at 3 years ago

Thank you to Rose Miller for always being so polite.

Published at 3 years ago

Carmen is always so sweet and professional when I talk with her. Very quick to respond to any questions I have as well. HIGHLY RECOMMEND!!!

Published at 3 years ago

Published at 3 years ago

I use them for a car loan I have and im beyond happy with their customer service always. I always speak with the same agent April. Which makes it so much easier and she really goes out of her way to see what she can do to help. I almost defaulted on my loan in December due to covid and she was going to help me anyway possible ( I ended up getting i figured out anyway) . Very personable .

Published at 3 years ago

Rose Miller is Great! She always polite and friendly and very great at her job I wish more people were more like her when communicating with others. Because you cant find anyone else more respectful than her. Shes Awsome!

Published at 3 years ago

Rose Miller in the recovery dept is incredible! She is always helpful and kind and always tries to help me make the best decisions, even when they dont revolve around my car payment! She needs a raise!

Published at 3 years ago

Reaching out to give my deepest gratitude to Ms./Mrs. Rose Miller in the recovery department: Rose Is very understanding and has outstanding customer service She goes above and beyond to make sure the company and the costumer are together on one accord She has never let me down if I needed I little more time to get things together to make a payment she made the time frame available Thank you Rose! You are awesome!! May God continue to bless you upon this journey!

Published at 3 years ago

I would have to say its been a pretty year when it comes to my car loan thru you guys. And I have to say that Carmen has to be the best customer service representative that Ive ever dealt with. She is very polite and has done everything she can to help me in this hard time. If I could give 10 stars for Carmen I would. So for Christmas she should get hooked up lol.

Published at 3 years ago

Love this finance company very understanding and will work with you as long as you communicate

Published at 3 years ago

Their so called supervisor is mannerless and disrespectful.

Published at 3 years ago

My 3 year loan turned into 4.5 years. Someway somehow.. not really sure asked for documentation on my payments and it took a year and 7 reps to actually get some info. It said 2 payments left ok cool thats correct its all right.. well go to trade in the car thinking i had it paid off nope theres still 1200 on the car.. so i traded it in and still have not stopped hearing from them.. i would NOT USE THIS COMPANY!

Published at 3 years ago

Hi Fay , I had a beautiful experience with this company , always helpful and very kind !!! I enjoy working with them . Very encouraging to me ! At all times . Really like them a great team !

Published at 3 years ago

Ms Dorothy is an amazing women and a true blessing.. With covid going on and my hours at work getting cut she was able to help me out and work with me on my payments. She is very understanding and a great person..

Published at 3 years ago

I have a car loan with Heritage Acceptance Corp. Toni has been wonderful and understanding to deal with. I will definitely deal with this company in the future. Thank you Toni... you are the best!!

Published at 3 years ago

Usually very good people to deal with, however, there was a lady who called me today who was absolutely rude, mean, and heartless.

Published at 3 years ago

Horrible experience with this company. They threaten you via email and treat you basically like crap. Rep & manager were both like this. Its sad how they dont realize we are in a pandemic and people are struggling, all they care about is money. They dont care about you as a person. Run as far as you can from this place. Prisoners probably get better treatment.

Published at 3 years ago

Published at 4 years ago

Thanks Mrs.Dorothy for being so understanding and patient and giving me a blessing.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

David has made life with heritage amazing! Heritage works with there customers without a doubt!

Published at 4 years ago

Dorothy is so patient and so kind she really works with you to satisfy and make you feel welcome. She is so understanding and tries her best to meet our needs.

Published at 4 years ago

Published at 4 years ago

Dorothy has ALWAYS shown great customer service and is, in my opinion, one of the FINEST people I have ever had the pleasure to know. +STARS!!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Jennelle rep 2241 is one of the sweetest and understanding rep that I have had so far with this company, I could not have asked for a better person, hopefully I get to keep her, thank you jennelle for being the person you are!!!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

If you get an account handler named Ava, RUN AWAY. Request someone else. She is awful. She will constantly threaten to repo you, will harass your family and friends, and Im pretty sure she enjoys it. Shes made dealing with this company a nightmare. I had to basically scream for a supervisor for her to leave me alone.

Published at 4 years ago

I have had my auto loan through Heritage for just about 2 years now, anytime I have had issues or needed to make any arrangements Casey is always there and always makes it easy and always tell me if anything were to change, keep me in the loop that sure sounds like a person who had your back to me. She is helpful, prompt and truly cares about what ever I may be enduring in that moment/time. Also I appreciate being able to speak to the same loan rep every time and not a call center, that makes it more private and the more private and safe my information is the better Great job Casey and the Heritage Acceptance Staff

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Just got approved with this company and so far they have been nothing but awesome! They re willing to work with you and your payments to what you have going on! Definitely recommend them :)

Published at 4 years ago

I have had my auto loan through Heritage for almost 2 years, and every time I have an issues or need to make any arrangements Dorothy is always there and makes it easy to want to communicate with my auto loan company. She is helpful, prompt and truly cares about everyone she speaks to. So thankful that I speak to the same loan rep every time and not a call center, it truly makes a difference.

Published at 4 years ago

Thank you so much Marie for helping me through all of this so glad my car is paid off and it all because of you and helping me through it all I will miss you have a great life may happiness follow you thanks again Marie

Published at 4 years ago

I would like to thank Marie for helping and being patient with me through these hard times as of today I have finalized my car payment loan and thank heritage from working with me also by giving the loan for all to know Marie has gone above and beyond in everything in her power in helping me through it all so thank you again Marie and I appreciate the business I had with you

Published at 4 years ago

i have been working with Dorothy on my account and she has been nothing but helpful and absolutely amazing. i had some money issues and she was great working with me to get caught up. Highly recommend

Published at 4 years ago