Pronto Finance

Horrible I wish I had never got in contact with this people!!!!! Witch all the care is taking your money. I have a Kia which makes it so hard to get insurance and there fees are soo high not only that they put it up every chance they get SAVE URSELF TIME AND MONEY AND DONT EVEN TAKE A CHANCE WITH THEM

Published at a week ago

Theyre shady. I tried to pay my cay my car off completely and they wouldn't let me. They said the maximum i could pay through the phone was $2500. When I called the next month to make the exact amount of payment they told me the maximum was $2000 and that it would have to be an electronic check and not over the phone. Then afterwards they said the max i could pay over the phone was $1500. How do you change the limit every month? They don't want me to pay my car off so they can continue to make money off my interest rate. Its funny how when I asked them if theyre going to keep changing up the numbers they have nothing to say and no idea with what to reply with. Then they will put you on hold for a very long time as they’re probably trying to come up with some other b.s to say. Save yourself the headache people these people are greedy and definitely rats.

Published at 2 months ago

This is the worst finance company that I have ever came across. I financed a 2021 Hyundai Accent in March of 2021. I was in an accident of January of 2023 where my car was a total loss. The people who towed my car took it to a car lot and when I went back to check on it or get it towed to my own repair place, it was gone. tried to tell them that my car is totaled and that I can still make the payments I just need to help proving it was a total loss. No one wanted to help and they constantly kept saying well you still owe the money there is nothing we can do. The currently have me on a wage garnishment through my job and I was told that once my account is up to date and caught up that I could get off the wage assignment. I called once the account got current and I spoke to 3 different people. One told me that I had to have a zero balance in order to be removed from the wage garnishment. The second told me that I only owned the past due amount and to not worry about next months. The last person told me that I will stay on the wage assignment until the car is completely paid off. I can’t even pay the bills I have because they take so much out. She was very rude and consistent that I stay on the wage assignment and when I asked her for help with solutions or anything, she was very very rude and nasty to me. I just want help to get off the wage assignment and make my own regular payments.

Published at 7 months ago

My worst experience ever. Never get a loan through this company. They suck. Lucy lies to you. They put a gps tracker that shuts off you car. We blew up the engine. Then paid the car off. They say they don't have a computer in the car. But my mechanic and kunes country where I bought the car say it's installed. Now that I put the new engine in the car they won't take the device out so I can start the car. Lucy you can go to hell. She says make your payment. Then calls you 30 minutes latter acting like she the repo company. Lucy go to Grammer school and learn to speak English. So my after math is this I called #kunes country. And they told me that pronto won't send the check unless the device is installed. So pronto telling me that there us no device that is costing me money nope it's a lie. I suggest to look at everyone's state laws. Sue this company. It's illegal what there doing. Feel free to look me up on Facebook. We can share experiences.

Published at 3 months ago

Worse financial company ever! Stay way from them, their people is very Rude, they tried to intimidate you, saying that they will take your car back. Ivan Aguilar is very Rude, he has no way to talk to people. Their interests are very high. I pay $528 every month and not even $100 goes to the principal payment, almost all money goes to interest rate. I’m very disappointed with this company.

Published at 6 months ago

Beware of this company. The communication sucks and the people here is very rude. This company doesn't give you 30 days before they disable your vehicle. The 30 day rule doesn't apply to this company. They will also disable your vehicle first and then send you a message. They will only give you 1 deferment for the life of the loan which it's good for those who will be off work (due to a short-term disability) a few months without income. Yeah I will NEVER refer this company to my worst enemy.

Published at 9 months ago

DONT DO IT!!!!Absolutely the WORST ever!!!. Save yourself people from this company. It’s not worth it. I’m still dealing with them after 6 years? They do not care. They literally want every penny. Make sure the vehicle you choose is a good vehicle because if not you’ll be stuck like me paying for a vehicle that was auctioned for 500. I still have a balance. Like come on. The most expensive thing on that truck WAS the tires 500. The body and heart was completely gone on the vehicle. After taking it to 3-4 shops with proof they ALL said the same there is no saving the vehicle. It literally auctioned for $500. They couldn’t consider it a loss they forcefully want the remaining balance. If it auctioned for $500 what does that tell you 😑. I’ve had vehicles after pronto and no hassle and stress free. This came out the blue. Their still reporting me to my credit after the account has been closed/charged off as of 2020 This is what they do. Not to mention!! it’s duplicated on my credit right now??🛑IT SHOULD ONLY BE ONE! 🛑. Did they report me twice in one month!? I’m in double debt right now just from them🤔 That was unexpected. I’m reading the reviews and every person had the same experience or worse. Especially Now is not the time to be doing this to people. I’m sorry for everyone else who is currently going through this because they got a long road ahead of them it’s only the beginning for them as 🚨🚨I’M READING EVERYONE’S REVIEWS!! 🚨🚨🚨stay blessed 😇 stay 💪 don’t let them get the best of you.

Published at 9 months ago

I do not recommend them. Recently. My step-dad got into a car accident which lead the car to be a total loss. He still owes for the car but since the car was towed and doesn't work anymore the insurance was going to pay for what he still owes for the car. But pronto finance are being stubborn not wanting the insurance to pay them and they want my step-dad to pay what's left of the car. We keep telling them that the insurance is still waiting on them to call so they can get the check but they still don't listen. Now they are just harassing my step-dad everyday by calling and threatening him with going to court if he doesn't pay them back. Do not recommend pronto finance at all. Wish I can give them a big fat zero

Published at 10 months ago

Published at 9 hours ago

This financial company is garbage, it does not report your credit to the bureau, apart from the fact that they charge you very high interest, if you can avoid them, avoid them. They are a piece of financing shit, stealing from people in need.

Published at a day ago

Terrible experience with American Freedom and the broker must soon reconsider offering services from low-reputation insurers like American Freedom that play with their clients money and time. Investigate these insurers with terrible reputations very well. When you buy everything looks great and these companies only think in terms of $$$, they dont care about customer satisfaction. I believe that regulatory entities must be stronger.

Published at a week ago

Horrible I wish I had never got in contact with this people!!!!! Witch all the care is taking your money. I have a Kia which makes it so hard to get insurance and there fees are soo high not only that they put it up every chance they get SAVE URSELF TIME AND MONEY AND DONT EVEN TAKE A CHANCE WITH THEM

Published at a week ago

Super good

Published at a month ago

With Pronto Finance Its not very comfortable Im already bored With Pronto a lot of exaggeration It is the worst place to finance credit with Pronto Finance. It is the worst place. This is what I recommend. It is not safe to have a loan

Published at a month ago

Theyre shady. I tried to pay my cay my car off completely and they wouldnt let me. They said the maximum i could pay through the phone was $2500. When I called the next month to make the exact amount of payment they told me the maximum was $2000 and that it would have to be an electronic check and not over the phone. Then afterwards they said the max i could pay over the phone was $1500. How do you change the limit every month? They dont want me to pay my car off so they can continue to make money off my interest rate. Its funny how when I asked them if theyre going to keep changing up the numbers they have nothing to say and no idea with what to reply with. Then they will put you on hold for a very long time as they re probably trying to come up with some other b.s to say. Save yourself the headache people these people are greedy and definitely rats.

Published at 2 months ago

Horrible experience with this company I hate the representatives they re rude the company has all kind of hidden fees

Published at 2 months ago

Published at 2 months ago

The worst place that can exist for a car loan, my recommendation is 0/0 and the customer service and treatment is terrible, they treat people badly. Be careful before getting a loan with these people.

Published at 2 months ago

Published at 3 months ago

My worst experience ever. Never get a loan through this company. They suck. Lucy lies to you. They put a gps tracker that shuts off you car. We blew up the engine. Then paid the car off. They say they dont have a computer in the car. But my mechanic and kunes country where I bought the car say its installed. Now that I put the new engine in the car they wont take the device out so I can start the car. Lucy you can go to hell. She says make your payment. Then calls you 30 minutes latter acting like she the repo company. Lucy go to Grammer school and learn to speak English. So my after math is this I called #kunes country. And they told me that pronto wont send the check unless the device is installed. So pronto telling me that there us no device that is costing me money nope its a lie. I suggest to look at everyones state laws. Sue this company. Its illegal what there doing. Feel free to look me up on Facebook. We can share experiences.

Published at 3 months ago

Very high interest and bad experience, terrible customer service

Published at 4 months ago

Pronto finance is the best place to go if you want to get robbed. After one and a half year of paying my car I decided that I wanted to pay it off. I call to pay my car off and they tell me that I owe more than what I should. I went to pay off the remaining balance on my loan and they only accepted a maximum of $1000 per payment. Highway robbery

Published at 5 months ago

The worst experience with a customer service representative, I would give 0 stars if I could!!!!! Im not saying that all of them, but the majority, do not have even a spark of patience when dealing with clients. When you have an issue regarding your loan, instead of giving you help, confidence, options or some solution, they talk to you with an arrogant attitude and almost scold you, Please train your staff with better training!!!

Published at 5 months ago

Worse financial company ever! Stay way from them, their people is very Rude, they tried to intimidate you, saying that they will take your car back. Ivan Aguilar is very Rude, he has no way to talk to people. Their interests are very high. I pay $528 every month and not even $100 goes to the principal payment, almost all money goes to interest rate. I m very disappointed with this company.

Published at 6 months ago

I mean they a loan company, come on now . I learned as long as I communicate with them they Reasonable.

Published at 6 months ago

This is the worst finance company that I have ever came across. I financed a 2021 Hyundai Accent in March of 2021. I was in an accident of January of 2023 where my car was a total loss. The people who towed my car took it to a car lot and when I went back to check on it or get it towed to my own repair place, it was gone. tried to tell them that my car is totaled and that I can still make the payments I just need to help proving it was a total loss. No one wanted to help and they constantly kept saying well you still owe the money there is nothing we can do. The currently have me on a wage garnishment through my job and I was told that once my account is up to date and caught up that I could get off the wage assignment. I called once the account got current and I spoke to 3 different people. One told me that I had to have a zero balance in order to be removed from the wage garnishment. The second told me that I only owned the past due amount and to not worry about next months. The last person told me that I will stay on the wage assignment until the car is completely paid off. I can t even pay the bills I have because they take so much out. She was very rude and consistent that I stay on the wage assignment and when I asked her for help with solutions or anything, she was very very rude and nasty to me. I just want help to get off the wage assignment and make my own regular payments.

Published at 7 months ago

- 3 - 2 -- $12,500 2/3 . ... . .. . . .. .

Published at 7 months ago

Published at 7 months ago

This Places interests are expensive, people without character, thieves

Published at 8 months ago

I have too much sadness because. I am in debt with Pronto Finance and my car is useless, my car is useless, this hurts me because they have many racist and bad-hearted people, I feel cheated and on top of that I have to pay 7,000 dollars to fix the cars engine and transmission and I was even left in debt. the street without a home. Giving him food My family takes advantage of the fact that we are immigrants makes me very angry and sad at the same time I lost all my money now I am left with the stupidest debt I have ever had because I cant find the logic because the car doesnt even work. The cart is already over and Ive only been there for six months and Ive only been there for 3 months, well, and the rest Ive paid up to $200 for Uber, my sacrifice was in vain.

Published at 8 months ago

I dont like to pay too much interest quickly.

Published at 8 months ago

Horrible .. I do not recommend them. Their interest rates are to high when financing through them.

Published at 8 months ago

This financial institution does not report credit to immigrants and the fees are more expensive. Does anyone know a lawyer to stop the thefts they do?

Published at 9 months ago

Beware of this company. The communication sucks and the people here is very rude. This company doesnt give you 30 days before they disable your vehicle. The 30 day rule doesnt apply to this company. They will also disable your vehicle first and then send you a message. They will only give you 1 deferment for the life of the loan which its good for those who will be off work (due to a short-term disability) a few months without income. Yeah I will NEVER refer this company to my worst enemy.

Published at 9 months ago

DONT DO IT!!!!Absolutely the WORST ever!!!. Save yourself people from this company. It s not worth it. I m still dealing with them after 6 years? They do not care. They literally want every penny. Make sure the vehicle you choose is a good vehicle because if not you ll be stuck like me paying for a vehicle that was auctioned for 500. I still have a balance. Like come on. The most expensive thing on that truck WAS the tires 500. The body and heart was completely gone on the vehicle. After taking it to 3-4 shops with proof they ALL said the same there is no saving the vehicle. It literally auctioned for $500. They couldn t consider it a loss they forcefully want the remaining balance. If it auctioned for $500 what does that tell you . I ve had vehicles after pronto and no hassle and stress free. This came out the blue. Their still reporting me to my credit after the account has been closed/charged off as of 2020 This is what they do. Not to mention!! it s duplicated on my credit right now?? IT SHOULD ONLY BE ONE! . Did they report me twice in one month!? I m in double debt right now just from them That was unexpected. I m reading the reviews and every person had the same experience or worse. Especially Now is not the time to be doing this to people. I m sorry for everyone else who is currently going through this because they got a long road ahead of them it s only the beginning for them as I M READING EVERYONE S REVIEWS!! stay blessed stay don t let them get the best of you.

Published at 9 months ago

Published at 9 months ago

Pronto is the absolute WORST! On top of the payments changing every month, They shut my car off with the GPS tracking system they installed under my front seat. I was within a week behind on my payment & I was very communicative on my payday & when I could make the next payment. That Friday came around they called during my work shift (I could not answer, on the clock) they shut my vehicle off literally over 1 missed called I then received a text msg saying due to lack of communication my vehicle has been disabled. They left my car sitting on private property for over 2 weeks meanwhile hounding me every day for a payment. I had an older vehicle that needed to be started everyday & after 2 weeks vehicle did not want to start they sent 2 different tow trucks to pick it up and then billed me for the maintenance they had to do for the vehicle and the bill for the tow. Avoid financing with them if possible. & the worst part of it all....my car went to auction and they sold my vehicle for $700... Why they didnt let me buy it back for $700? & my bill break down. $9,008.51 balance $700 net sale amount of vehicle, bill of sale. $145 storage & fees $145. My ending balance I still owe them. $8,453.51 Shout out Nayeli C. Now where do I send my invoice for the 2 weeks I had to store the vehicle after it was already signed back over to you? & why am I being charged for a tow, when the vehicle was shut off on me. Why am I paying for storage if at the time my vehicle was signed over to them? they did not have to hound me down for this vehicle I volunteerly repod after they shut my vehicle off after 1 missed call. They knew my work hours I filled out a finance application they know the place & hours. They knew what they were doing.

Published at 10 months ago

I do not recommend them. Recently. My step-dad got into a car accident which lead the car to be a total loss. He still owes for the car but since the car was towed and doesnt work anymore the insurance was going to pay for what he still owes for the car. But pronto finance are being stubborn not wanting the insurance to pay them and they want my step-dad to pay whats left of the car. We keep telling them that the insurance is still waiting on them to call so they can get the check but they still dont listen. Now they are just harassing my step-dad everyday by calling and threatening him with going to court if he doesnt pay them back. Do not recommend pronto finance at all. Wish I can give them a big fat zero

Published at 10 months ago

This bank doesnt help them at all.

Published at 11 months ago

Terrible financial situation, I am a thousand times sorry

Published at 11 months ago

Published at 11 months ago

If I could zero I would. Run if they give you them for a option. Liars, reject and scammers. Stay away

Published at a year ago

The worst financial institution, its staff has no education at all, very rude, I really dont recommend it, it is the worst financial institution.

Published at a year ago

Regarding collections, they are very good at collecting, so much so that they give me bad information to collect a fine, which they themselves tell me was already settled, I have to make the payment or my credit score will be damaged, I would not recommend it to nobody, bad financial

Published at a year ago

I was there paying off full balance of my vehicle and I encounter Zitlali ( skinny girl with black hair) super rude and had no customer service attitude at all she didn t believe that we spoke with the department of titles in order to get tittle once we paid of full price only with cash. We asked for a manager she said she wasn t available so she said that we won t get the tittle today because the payment has to process and it will take 5 -8 weeks to get the tittle by mail but tittle department had said other wise when we spoke to them and told them why we needed right away. She was super ignorant and had no respect towards us, not even because we were paying full balance plus, than we asked her if we can get the late fee removed and at first she said no because she can t remove it but once we told her to ask her manager she went back and they did remove the late fee since we were paying it all off. So much more happen but they will probably do nothing . Horrible place to finance

Published at a year ago

Terrible service with this financial company They take advantage of ones need, all the workers are very rude, they dont let you talk. They are racists and liars

Published at a year ago

Very poor customer service from their experts

Published at a year ago

This financial company has some employees. Racists who dont let customers speak. The truth is I want to finish paying for my car so I dont have to deal with people like them. Its a shame that we pay so much money and that I dont even have the right to speak. The employees name is Jose Luis and the guy does not have a last name.

Published at a year ago

They dont have manners to attend customers the right way this are garbage finance !!!!

Published at a year ago

Published at a year ago

Ive fallen on hard financial times over the past 6 months. I recently asked for an extension on a payment. Im a single working mother strapped for cash. First of all they had an old card number on file so I gave them the new one. Secondly, an arrangement was made...if I made a smaller payment the next day I could make the remaining balance plus late fee when I had my next payday as an auto payment. They said everything was good and quickly went over the terms of the arrangement before hanging up. I get a call today saying they never received my new card number and my extension was never approved. They then tell me I now have to pay earlier or my car gets shut off. I make a big deal about their incompetency and the person gets on the phone with an attitude and tells me its my last extension and hangs up on me without saying goodbye. This is the second time in two years Ive had a situation like this arise with Pronto. Its ridiculous and incompetent!

Published at a year ago

Excellent Service, all the staff are very friendly, I do recommend that they have Pronto finance, I had the opportunity to open with a lady, Michelle, she is very kind, AT the end of my case I was assisted by a manager, the lady, Daisy Martinez, Excellent Service

Published at a year ago

Published at a year ago

Published at a year ago

Don t go with this company you will regret it. This company will try and repo you re car if you 11 days behind and will continue to harass you over $90 they illegally charge you.

Published at a year ago

Lucy lies to you collects a whole payment than has a regular employee act as the repo guy try to repo you re car for being a payment behind. This is by far the most crooked finance company I ve ever come across. They truly are crooks here. Watch out from this company trust me

Published at a year ago

Worst place to finance! Customer service is horrible. There s no communication between them, one person says one thing and someone else says another. I had to pay an insurance fee for a truck and hasn t been used for over 6 months. DO NOT FINANCE HERE!

Published at a year ago

I have a bad experience with this financial company, I finished paying for my car, they reported that I owed them $3 dollars, they did not call me, that is why I lost 80 points on my credit because of them, I do not recommend them.

Published at a year ago

Pronto Finance is the WORST Loan Company that I ever worked with. I beg of you If your thinking about doing business here DONT DO IT! You will Thank me Later

Published at a year ago

Don t go here.. they literally play word games. None of them know what they re talking about. And the only decent person there is Miriam.. everyone else is unprofessional & problematic

Published at a year ago

Atrncion fast

Published at a year ago

Worse Place To Financing They Play Word Games and Try To Scam and Confuse Customers Just To Add More Fees. I Have Started Recording All Calls With Them To Prove The Inconsistencies In Conversations and Still Get Told They Don t Care And They Cut My Car Off Without Warning. They Lie About Processing Times and All Types Of Stuff

Published at a year ago

Good service

Published at a year ago

Hello pronto finance. Just to let you know, people are using stolen credit cards to pay off their loans. My fiancee had $700 stolen from her credit card, that was used at your office. I know money is money but not when it is someone elses. Maybe you should check the the card provider license before excepting. This was a huge blow right before Christmas.

Published at a year ago

Thought I had car problems. Took it to a mechanic to get a jump start. They checked everything and was told everything was fine with the car. Went to touch base with pronto to find out that they shut off my engine for a balance that was lesser than what my monthly payment, I paid off the balance and they supposedly reinstated or enabled the GPS on my car but its been 4 days now and my car that doesnt start. I cant get any direct answers on how to fix the problem or to send someone to fix it.

Published at a year ago

Worst financing company

Published at 2 years ago

They are rude disrespectful and unprofessional I dont recommend anyone use them

Published at 2 years ago

Osiris Maldonado is really nice and helps with any insurance issues I have at any time. She is really efficient and always promptly answers. She is one of the best agents I have ever come across and is always readily available to help.

Published at 2 years ago

Worse company to get of hold of a rep do not get insurance w them

Published at 2 years ago

They want your title loan for a personal loan. Ive never heard of that. Ive gotten multiple loans Ive never had that. That is absurd. And after reading the reviews Im glad that I didnt go with them for a different personal loan because they sound like a scam

Published at 2 years ago

I dont even know where to start, this is the worst service ive ever received from a finance company they lie all the time, whatever they need to do to get the next payment. Constantly screw you over with a $80 fee if you dont have insurance even if you arent driving the car at the time (the $80 doesnt insure you either) its base level employees lying and saying they are the managers when I ask to speak to the manager. I asked for the owners or a corporate email address to address this poor service and I was denied of the info. These employees with a exception of 1 or 2 have the communication skills of a 3rd grader. If you know whats good for you, you would not do any business with them. This is a warning! I dont even think this is a real company, they dont have any business ethics and participate in illegal business tactics. Dont let the google reviews fool you

Published at 2 years ago

Great people to work with. Friendly and Organized business!

Published at 2 years ago

Just straight unprofessional. Who ever the manager is thinks they own you and the whole company. I tell you it s sad how someone half you re age can get under you re skin for no reason. They set you up to rip you off as I see they done this with many other customers from the reviews. But I m not worried at all nobody is going to rip me off. To the owner I ve asked you re manager several times for her name she won t give me her name this is illegal. I m getting my lawyer involved. I ve asked to speak to you multiple times and they refuse to transfer me I m sure you re aware of this issue.

Published at 2 years ago

The insurance service is terrible. They are very slow! My mom called 1-2 months ago and this Jair only asked her for the card to charge her for the renewal, he put her on hold for more than 20 minutes and didnt explain ANYTHING!! 1-2 weeks ago my mother called to change the address and the manager, Mrs. Maldonado, answered her. For an address change it took more than 20 minutes and the woman still tells my mother that she is the manager of the agency. I mean, if thats how the manager is slow, now I understand why her agents are that slow. And it was heard that the woman was asking for help to make the change of direction. You are a manager and you dont know what you do? ...we end up better off insuring our cars with another agency.

Published at 2 years ago

The worst finance house l ever seen in my life. Very dubious set of people . A very fraudulent coy. Thank God lm free now. I am very proud and happy to award you the best REAP OFF COY OF THE YEAR AWARD. 2020/21

Published at 2 years ago

Dont talk to a lady Maria from department or verification. She was very rude to me. My native language is not Spanish, I did not understand her questions but she laughed at me for not understanding or giving a bad answer. Because I dont understand the question very well. She is very bad, I dont recommend it with her.

Published at 2 years ago

Published at 2 years ago

Jair Chavez provided me with great customer service when i called to get insurance through pronto insurance. Definitely recommend working for him for your insurance needs.

Published at 2 years ago

I have had nothing but a good experience with Pronto. I love the easy to use online payment system, so user friendly. I can pay extra on principle so easily. Haven t needed to contact them by phone. Looked everything up online. I would recommend.

Published at 2 years ago

It was a very satisfactory experience, all the staff are trained to help in Spanish, I recommend Pronto Finance.

Published at 2 years ago

It is a very reliable financial institution with excellent service, the people there are friendly, efficient and speak Spanish, I recommend Pronto Finance.

Published at 2 years ago

Horrible horrible finance company the people are rude harassing and threatening. Especially the collections department. Company not worth 1 star

Published at 2 years ago

Published at 2 years ago

Excellent service, very satisfied with their work

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I have had a bad experience because they made senseless surcharges on my first payment with them and I did everything they asked me to avoid any surcharge but apparently they are looking for silly mistakes to charge you more money, be careful and verify your payments on time carefully and then they call you saying that something was not right and they charge you stupid surcharges. And verify that the payment has been withdrawn from your account in a timely manner because they say that everything is fine and then they say that the bank was the one that made the mistake, not them, and that is why they seek to charge you more even if you have enough balance to make the payments. And to make matters worse, they are rude and without professionalism, they dont help you, they just want to charge you more money without meaning.

Published at 2 years ago

I called to ask what is my payoff balance and they kept telling me the price of my principle balance. If I m trying to pay off 2 months ahead I shouldn t be paying for interest for those 2 months. Also when I called I kept getting transferred and the lady hung up like she didn t understand my question. Very unprofessional, she could ve ask someone for help if she didn t know how to look for that. I ll never go to these people again! Every time I would call they had no idea what the hell they we re doing. I don t recommend them at all!

Published at 2 years ago

Excellent service to all people personally, I would not hesitate to return, grace Mrs. Leonor Corral

Published at 2 years ago

Two years ago I decided to take out a loan at Pronto Finance. It was super fast and safe. Today they helped me again thanks to Mrs. Leonor Corral. I was lucky that it was much faster and in my language. Thank you Pronto Finance.

Published at 2 years ago

This place is horrible

Published at 2 years ago

The absolute worse customer service not close to being professional calling ppl that are not even on accounts for a payment making threats into taking cars away for couple days late payment life happens and especially rite now people getting back on their feet still dealing with things from the pandemic they are rude and honestly can not wait to be done with this car . Management needs to do a little better at hiring people.

Published at 2 years ago

Published at 2 years ago

This is the worst finance company ever. They don t value good clients and they are disrespectful!I ve over paid them for the financing of my vehicle and they thought I wasn t aware of it and they kept lieing like I was a payment behind they also didn t document all my payments. I have a history of 100% on time payments It s good that I had conformation from all my payments on my end from my bank. Thieves that s what they are. Very unprofessional the customer service phone line ppl for the company is negligent in answering calls and the warranty that I had for my vehicle never covered it! They was supposed to cover any engine and transmission issues with my vehicle it never did. Service engine symbol has appeared on my vehicle a month after I brought the vehicle they never sent anyone out to check the issue. I have spent more out of my pocket then what the vehicle is worth. I will never recommend anyone to Pronto. Inconsiderate and very unprofessional once I realize that I have completely paid the car off they continue to ask for money never sent my title and unfortunately after 3 1/2 years of paying a note the motor is no good! Not to mention they reprocessed my vehicle after I paid them 13,000 and although I don t have the vehicle the continue to harass me for more payments. The year vehicle I had was 2009 the car was only worth 8000 after trying to get a minimum hardship payment plan through them they still turned me down! Heartless

Published at 2 years ago

Quite frankly, if I could give zero stars, I would. I have been with pronto for 4 years and I am finally on my last payment. When I say I am overjoyed to be through with them soon, I am OVERJOYED. This company has been such a NIGHTMARE to have been financed with. Everyone is extremely rude when you speak to them, and they constantly send threatening text messages about repossession when we re only a day or two late. We have currently moved to a one income household, and I am a full time student with my husband being the only one working full time supporting the household. They are not compassionate or understanding of any situation. We recently lost a family member, and weren t the least bit of concerned with our situation, only concern voiced was when we were to make our payment to remove said repo. We always pay regardless, but it wouldn t hurt to show some compassion or at least pretend to care about real life situations. They are absolutely money hungry, rude thieves with no understanding of human emotions or how to handle a sensitive situation. By far the WORST finance company I have ever been graced with. No one there has been the least bit of helpful, all are extremely rude and they have NO IDEA how to read each other s notes in the system. One rep will call about payment and note the account only to have another rep threaten repo on us. Absolutely disgusting attitudes, personas and individuals working there. Please steer clear, I hope no one is EVER as unlucky as we all were to have them as a finance company.

Published at 2 years ago

This place adds more money to pay on your accounts. Keep track of all your records. They will try and make you pay more then what was signed originally. The try to nickel and dime you on everything

Published at 2 years ago

I dont know if they are forced to be inconsiderate rude people without any consideration towards their customers. Much lack of professionalism. If I can refinance, Im going to do it, it was like going into the lions den, the high interest they charge and they take advantage of people in need... and with these jobs you never know whether you will have a full check or not. I do not recommend this loan company AT ALL

Published at 2 years ago

This company is not worth financing with. They are very unprofessional and super rude. Not one single person can actually do their job right. They speak to you in Spanish when you don t even speak Spanish yourself. This company has to get their stuff together, before they run out of clients.

Published at 2 years ago

This is the worst finance ever. Super rude and youll never be able to speak to anyone higher up. Theyll also keep asking for more money even when youve just paid. And none of the employees must speak to each other or read the info on their screens because one will call your phone asking for payment when you just got off the phone with another about the same thing. And dont make any deals with them theyll say they never made any deals or hang up on you. One last thing dont trust a guy call Alfado.

Published at 2 years ago

Never again!!

Published at 2 years ago

this finance company is very unprofessional, lack of value to their customers, as well with showing they re ONLY HERE FOR THE MONEY AND NOT CHOOSING TO UNDERSTAND PEOPLES SITUATIONS. My mother has a loan out with this business and was trying to make her monthly payment. Due to her having to renew her annual insurance they didn t have this months information sent out for Novembers insurance. which means with their rule of 80$ fee of No insurance was going into her monthly payment regardless of it just being some papers showing proof of having insurance. She let the representative know and she ll make the rest of the payment of the No Insurance this weekend if insurance papers don t get sent out in time. Instead of working with us she chooses to try and set up an auto pay just asking Friday or Saturday to take payment my mother kept insisting that she will call to check first if information was delivered or not. The lady HUFFED & stated I will be calling you everyday until that payment is made since you have no insurance and hangs up. Did not tell us if she processed the monthly car payment. Did not tell us if she understood that we ll be calling back by end of the week to check if insurance info got received. She chose to get upset because it wasn t going her way and hung up. She isnt the only one with an attitude in this place. It never fails that one of the young ladies always chooses to have an attitude with someone due to peoples situations. I highly consider you taking your money elsewhere because these people are not it.

Published at 2 years ago

I ve been with them a little bit over two years. I recently lost my job due to a burn out . I ve never missed a payment or re arranged a payment nothing I have receipts. This month was the first time I wasn t able to pay my car note or insurance. With the insurance I had to let go because I couldn t afford to be paying on a car that s broke down that had been broke down for the last 2-3 months but I m still making payments I told them that I couldn t afford the expensive to get it fixed they keep telling me that I still have to pay the $80 ( extra on top of my car note) for every month I go without. Which I m not understanding because I m not physically driving the vehicle it has been in my yard and if they go back and look at the tracker on my car which I ve been tell the lady to do she would see that my car hasn t moved in months. Majority of them that you speak with their rude and always talking over you and they are no type of help not even to their loyal customers. I m new to all this finance stuff but I can tell you one thing once I pay this company back I will NEVER do business with them again ever and I will never recommend a friend or family member.

Published at 3 years ago

I would give negative stars if possible. One of the they worst finance companies I have ever dealt with . They failed to report payments for 2 months on my credit report. They also reported a missed payment for the month I refinanced and went with a reputable company. Stay away from this place . Far away . Garbage.

Published at 3 years ago

Published at 3 years ago

Terrible company!!!

Published at 3 years ago

Published at 3 years ago

Vicky at Pronto is awesome. Great customer service, quality, and excellent attention to detail. She will go over and beyond at anytime to help with no resistance and always positive attitude. Way to go Vicky!!!!

Published at 3 years ago

Dont waste your time with Pronto. Horrible customer service. Constantly threatening you. No compassion whatsoever. I feel stuck with them. The vehicle I got has tons of problems. Even when I try calling pronto the representatives are very rude. PLEASE WORK WITH ANOTHER FINANCE COMPANY.

Published at 3 years ago

Very high interest payments , I make 630 dlls payment and they take like 400 of interest and the rest to the principal payment

Published at 3 years ago

Worst company I have ever worked with. Very rude and threatening. Harassing all the time even when you are a day or 2 late. You have to explain your situation to about 10 different people. Trying to get a manager to talk to is like pulling teeth. I told them I would only respond through email so I would have the proof on how they treat their clients. One of their representatives flat out told me I was a liar and that I wouldnt pay them. They do not care about anyone. They dont understand that emergencies happen. I would never recommend getting a loan through them. They dont even use the correct name when they email me. Just shows how much they really pay attention.

Published at 3 years ago

Published at 3 years ago

Good riddance!

Published at 3 years ago

Published at 3 years ago

I bought a truck and after two weeks I started having problems with the engine. Now they dont want to cover the expenses because it doesnt have a warranty so their mechanics are no good or they buy damaged cars.

Published at 3 years ago

If you can avoid this company do it at all costs. There is really no way to put it other than no one knows how to do their job properly. Its all about passing the blame and being as lazy as possible instead of knowing what to do and doing it. After weeks of misinformation and incompetence on their part I have finally had enough. Dont believe anything they tell you. Every single action they make is aimed at somehow swindling you out of more money. The Managers especially. They find ways to make sure your gap insurance doesnt get paid and you end up owing them more and more money. Their reps can lie for weeks and at the end of it your stick with the bill either way. This is literally a company built around scamming people just trying to afford things.

Published at 3 years ago

Good quality and professionals, thank you for all the answers to my questions. I highly recommend them, they are the best

Published at 3 years ago

Good advice and ease of acquiring credit, they are with you throughout the entire process, even once you have the vehicle, they are still available to clarify any questions.

Published at 3 years ago

Worst place to lease a car. I cant wait to get rid of them and upgrade. Dont recommend it. I hate this fianace so much please if ur going to use this a ur loan place dont get stuck with this place !! Save yourself !!

Published at 3 years ago

Excellent care and good advice! Thanks Jair Chavez!

Published at 3 years ago

I m not sure if all the bad reviews are from past employees but I have not dealt with any of the people mentioned in the comments I think people should give it a chance they are very professional and answered all my questions they even let me know when my car got towed away without my knowledge . first time using them and I have not been harassed by them like the reviews say anytime they have contacted me was for important information regarding my car And it s their job to call and ask about non payments so some of these negative reviews are kinda wacky def would recommend and do business again

Published at 3 years ago

If it was not for the representative Karina I would give it a zero. I ve had my car for about 2 yrs or so and before this representative I would rate it a 1 or zero The representative Karina knows her job and how to be compassionate while doing it. I ve talked to several people at the finance company all they ever want is the car payment and that s it. I ve asked for assistance with different topics while owning my car and they have made my experience the worst ever. I hated calling or even having to interact with anyone else they are rude and poorly trained. Their customer service lacks empathy or even concern to the actual needs of the customer. However I ve recently been contacted by Karina and she has been working along with me to not only get my car payment but also assist me with the other issues I ve had since working with this finance company. She explained everything in detail took her time even made a follow up which they have never done before. I explained my current situation and she made me feel like she cared and actually assisted me as an empath maybe the best customer service to date.

Published at 3 years ago

Great customer service, very friendly and helpful

Published at 3 years ago

They are very friendly

Published at 3 years ago

Stay away from this company! Rude and unprofessional people, they want me to pay over thousand dollars for not having insurance, I have insurance for all of my cars but they said it s not valid , I send them all proof and still they not except it , is kind of joke !!!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Excellent attention! I love the option to pay through the portal.

Published at 3 years ago

If i could give zero i would. I was late not even 25 days and car shut off. Told them to come get it due to not working cause of covid get called several times a day and threatened about what will happen if they take it. What do they want Ive told them several times dont have the money. They still have Not gotten the car and still call to tell me they r getting it and the repercussions of what will happen when they do. Not to mention got the warranty on it and it broke down they wouldnt pay for it so had to pay more than what my car payment was. Now out of all that money and no car or help from them. Will not recommend them or place i bought it from to anyone. So sad with the way the world is and not even 1 mtg at the time I was behind and they have no common decency to help someone out. Should of never went through a loan place and bought a car straight out lesson learned I guess next time I will.

Published at 3 years ago

Very professional and always helped me out when. I had a dilemma like my car loan fell off of transunion .they had it back on by the week to follow.

Published at 3 years ago

I wish I would have read previous reviews before using this company for a loan. They are completely rude and unprofessional and I cant wait to pay them off and never have to deal with them again. I had an emergency surgery followed by 6 weeks off of work followed by Covid and was told my payments would be deferred until they started harassing me a month later asking me when Im going to make payments. They tell you want you want to hear and dont follow through on any of their promises. Worst company ever...look elsewhere for financing!!!

Published at 3 years ago

I would like to share my experience with the manager from Pronto Finance. As a company that is responsible for managing your vehicle loans and ensuring you have valid vehicle insurance, I would like to say Daisy Martinez has extremely helped me in many ways. During this pandemic I had experienced a sickness which caused me to be late a few months on payments as well as default me on my auto insurance. Daisy was so helpful and understanding, in many ways words cannot explain. When I first got my vehicle I had many issues and to this day, I just had some issues recently this week which cause my cause to not start, However that was not the fault of the bank. I can say that I recommend this company for many reasons, beyond their professionalism. But also their charisma and case by case focus. I have never been a person that has to be late on bills but due to this pandemic, it has caused a stress, and they have been more than enough flexible. Something I would have not expected coming from a private bank. Thank you all especially Daisy for all your efforts in helping me, with my payments as well as manage my stress during this difficult time.

Published at 4 years ago

I wish I would have known how horrible this company was before I signed anything with them. Big mistake, that s why it s important to do research before you finance with a unknown company

Published at 4 years ago

THIS IS A WARNING, VERY UNPROFESSIONAL AND UNETHICAL!

Published at 4 years ago

Horrible finance company, I would not recommend! Can t wait until I pay this loan off so I can never have anything to do with them again. Very disrespectful and unprofessional. Communication is horrible within the company. I asked the manager if it was ok if I could make a late payment without it affecting my credit due to Covid-19 and of course they told me what I wanted to hear. I complied with their rules and a month later they hit my credit and when I called up to see if it was a mistake they told me it was nothing they could do about it. And this isn t the first experience I ve had like this with them. Very shady and will say or do whatever it takes to take your money and screw you over!

Published at 4 years ago

Pronto Finance has been so helpful and really attentive to their customers. My mother had an incident where her dealership had sold her a stolen car, and it was a very frustrating and stressful experience, however, with the help from Pronto, specifically Daisy Martinez, my mother was able to have a positive outcome from the situation. They really take care of their customers well and help resolve their situations. Im glad she had help from Pronto and we will always be grateful that they put in their efforts to help her resolve such horrible situation.

Published at 4 years ago

Good service.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

They will report your negative review, if you speak the truth. What an unethical company that operates very Poorly. I don t understand how any of you can sleep at night. Especially you Becky.

Published at 4 years ago

Published at 4 years ago

Already Regret financing my car through them, Speaking to a representative named Adriana made it worst was very rude talking not professional at all, when I wanted to speak she would talk over me every time on purpose before I could even finish explaining to her the situation. Will no longer be referring people here

Published at 4 years ago

Worst place to get a loan. The peoples attitude and disrespect toward struggling families during the pandemic is REVOLTING. They place a chip in the car to deactivate it once a payment is late. Save yourselves from wasting your time, energy, and money dont make the same mistake.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Everyone is Very professional and most importantly available to help. No long waits on the phone line, and they really call you back with answers and solutions. Good price as well.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Horrible company to do business with. Save yourself the problems reject any business dealing with them. if it s too late get a lawyer ASAP very shady unethical business takes place with this company and their threats that comes with their demands are illegal recorded conversations recommended for your own protection. they do tons of lying to misinformed people and treat the one s with knowledge distasteful. (My own personal opinion but looking at other s reviews this feeling of unsatisfying service, rip off business practices, and lying to their consumers is a common problem at this company)!

Published at 4 years ago

Daisy Martines is always very kind and always does her best to help!!

Published at 4 years ago

Financed a car with them and therefore had to use their warranty. Within a week of having my vehicle the engine messed up, the warranty REFUSED to pay for ANYTHING including a rental. It has now been over a month and I have been without a vehicle and a rental. I didn t even get to make my first payment before the vehicle needed a new engine. Pronto says they can LEND me the money or I can pay out of pocket for a new engine OR a repo on my credit for a vehicle I didn t own for two months. They do NOT want to work with me to cancel the contract. They don t even want to pay for it themselves, they d LEND me the money when THEIR warranty refused to pay for anything. Leaving me without a vehicle for going on two months. DO NOT TRUST THIS PLACE!!!! It was my first vehicle on credit and now I have a repo since I cannot drive it!!!!

Published at 4 years ago

Published at 4 years ago

Awful agency. Had my vehicle reposesed because I couldnt make 1 payment due to covid and many problems the vehicle had. They then sold the vehicle I was going to pay over $10,000 for $1,800. (2005 Chevy Silverado with 80,000 miles). They are demanding that I pay them the remaining balance still. Complete morons. Dont even speak good English on the phone and are rude.

Published at 4 years ago

THIS PLACE IS A GARBAGE FINANCE COMPANY YOU CALL AND ASK FOR A PRINT OUT OF WHAT YOU HAVE PAYED AND THEY DENY YOU SAY GO ON LINE THAT ANOTHER P O S SYSTEM DO UOUR SELF A FAVOR AND AVOID THEM GO SOMEWHERE ELSE EVEN IF YOU HAVE TO PAY MORE IT IS NOT WORTH IT

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I am a happy client. Representatives are knowledgeable and helpful. During these uncertain times, they still manage to serve in a timely manner.

Published at 4 years ago

Great place with great people. They communicate very well and are very helpful if you need to financing aid.

Published at 4 years ago

So far I haven t had any problems I had my car for a year and some months. Whenever I call customer service is always great. The reps are very knowledgeable and friendly. I will recommend this finance company.

Published at 4 years ago

They are very professional, they have great staff... and they re always there to help with any problem, i highly recommend them.

Published at 4 years ago

I have not had a bad experience with Pronto Finance. I do not know much about the company, but I m assuming they specialize in subprime lending...hence the high interest rates that people are complaining about. I have no complaints about the interest rate because I know that my credit was bad when I got the loan. My only complaint is that they make you have your insurance deductible set at $500 (it was $1,000 with my last finance company). Pay your loan on time and don t miss any payments and you won t have any problems I guess.

Published at 4 years ago

Published at 4 years ago

Nice excelent

Published at 4 years ago

Published at 4 years ago

With Pronto Finance I have felt secure so my purchase is reliable and they are always attentive to any questions you may have, thank you

Published at 4 years ago

Very friendly staff, always very helpful Pronto Finance is a good company to deal with

Published at 4 years ago

Our loan through Pronto allowed us to buy our first vehicle. We have been happy with our service and experience this far and look forward to continue referring friends and family to this company.

Published at 4 years ago

Very convinient and every one there very nice and polite

Published at 4 years ago

Published at 4 years ago

I couldnt believe my eyes, in less than 10 mins that I wrote my issue on chat and notification section, and right in middle of my conversation with the bank, Daisy called me. even the high ranking banks do not respond so quickly, thanks Daisy, and appreciate for resolving my problem so fast.

Published at 4 years ago

Ive lost my job and they wont pause my car loan until I find work

Published at 4 years ago

Published at 4 years ago

Be Warned! They are very very shady! Reading all the other reviews, now I am understanding whats happening. I am having insurance problem with them now that I am almost paid off. They said they cannot get a hold of me and send me letters and calls. Yeah sure, I have spoken with them in multiple occasions but NEVER anyone said about the insurance until later last year. I think they do it on purpose so their insurance partner gets their share of the loot too. I asked for the supposedly letter that they sent me still no reply. Texts and Voicemails they do in Spanish inspite of how many times I told them that I dont speak Spanish. So when I call back I presume they are talking about my payments. Now I owe $650 more for their insurance partner. Nice job! Need to be in the news so people can be aware of whats going on. Very disappointing.

Published at 4 years ago

Published at 4 years ago

WORST Finance place ever!!! They call you constantly even when your payment isn t even due yet, they call you days before. If your late making a payment they threaten to repo your car. We will be done paying for our car in December and my husband broke his hand and was out of work for a few weeks. We fell behind on our payment and informed them of what was going on. We even sent them a picture of his broken hand and something showing he didn t get paid. We informed them that he was now back at work and we would be able to make a payment when he got paid in 6 days. They would not work with us and said we needed to make a payment by 5:30 pm or else they would repo our car. We told them we were able to borrow money from a family member, but they couldn t give it to us for 2 days. They said no it has to be that day. I begged them to give us just 2 more days that the car was our daughters only form of transportation to school. They were unwilling to work with us. Horrible-Horrible company!! We will never recommend them to anyone!!

Published at 4 years ago

If I could give them zero stars I would.. Do yourself a favor and don t give your service to these rats!!! I called to process a payment for my husband s account and I specifically told them not to save any of my information on the system that my husband would go ahead and process it himself with his account not mine like always!! I was simply doing a favor!.. they decided to keep all of my information and continue taking money out of my account!! I don t know but it seems a little to sketchy to me I don t trust them at all anymore they were in no help when I called and asked why they keep taking money from my account if I never authorized any payment and I specifically said not to save my information and the account isn t even on my name!! They just kept transferring me to a different person having to tell my story over and over again..I m tired of their childish games they re not serious with their business and are nothing but rats!!

Published at 4 years ago

I have pronto finance for my financed vehicle and now im getting a quote for insurance and they are very polite and helpful. Thanks Pronto Finance!

Published at 4 years ago

I have a car loan through Pronto and they are amazing. They work with you and is an overall great company to go through

Published at 4 years ago

Very professional and always willing to answer any questions you have. The staff here goes above and beyond to make sure your 100% satisfied. I have recommended this company to my family and friends. Thank you pronto

Published at 4 years ago

Published at 4 years ago

One of the worst experiences of my life, unfortunately due to credit problems, you buy a car with this financial company, you cannot be late even a day because they start threatening you and calling all the references you gave, please Hispanic people think twice before buying with this personal financial advice it is very stressful to be with them

Published at 4 years ago

Published at 4 years ago

Poor Customer Service nothing compare to Santander. Consumer USA. You missed a payment due to them selling your personal information. Also getting account hacked from their system. And having to go through the ordeal of having an account frozen . They threatened to reposes a vehicle. Lack of respect and professionalism. The lack of access to the account via online is also poor. I had finance one of my vehicles with Santander and their service and easy access to my account via online was so pleasant. That when I compare both of these companies Pronto Finance will never meet a 1 star review. I gave it 1 because it is the only available, but if there was a minus -1 Star I will definitely pick it. Im only glad I am almost finish paying the loan. Never in my life will I finance with this company. From personal experience I do not recommend their services to any family members close to me.

Published at 4 years ago

Fair experience.

Published at 4 years ago

They are great to work with! I am rebuilding my credit and I am very thankful to them!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

The people who answer the phone are very kind and courteous, they help you when you need it, continue with that service because nowadays no one has that anymore. Thank you

Published at 4 years ago

Pronto Finance has help me a lot. I like that fact they take you even when your credit is not as great and they always worked out for you if you think you wont make it to your payment date. I totally recommend them toy friends The staff is always friendly.

Published at 4 years ago

It was awesome to work something out with Pronto Finance i love it for the fact that this was my very first time with something this big but they gave me the best help they could and we got everything settled fast

Published at 4 years ago

Published at 4 years ago

Fast and easy car loan approval

Published at 4 years ago

Amazing and very helpful staff! Always has an answer to every question asked. Highly recommend.

Published at 4 years ago

Love there company

Published at 4 years ago

Friendly staff and easy to work with. Website is easy to navigate. Would recommend if needing a loan.

Published at 4 years ago

Great not bad so far i like them its been a great opportunity to have financed my vehicle with Pronto Finance.

Published at 4 years ago

Published at 4 years ago

They Do not Conduct business properly. Always transferred to a line where no one answers and I have to leave a voicemail. Unprofessional and they are scammers!!

Published at 4 years ago

Pronto Finance gave me the opportunity to finance my very first car after college. I m thankful for this opportunity and would recommend this loan company to all my friends. Easy online payments and reminders to pay on time!

Published at 4 years ago

Very courteous and helped me get my first car! Thank you so much.

Published at 4 years ago

Working with Pronoto Finance was pretty smooth. I do wish they had a better online payment system. I had to pay over the phone or send my payment in the mail to avoid fees. They also limit the amount you can pay towards your loan if you decide to pay online- along with service fees. Otherwise, a fairly smooth and good experience!

Published at 4 years ago

They are very friendly and dont keep you waiting for so long.

Published at 4 years ago

Published at 4 years ago

Very Satisfied with PRONTO FINANCE, Very Attentive in Answering My Questions About My Payments, Balances.... Good Customer Service!!! 100% Recommended

Published at 4 years ago