Capital One Café

Located on the corner of S. State St. & W. Monroe St. next to Champs Sports Store.
As Capital One customers, we always make sure to visit their Café when we see one, especially because we get that 50% off perk if we pay with our capital one card.
The café is spacious with plenty of seating and nicely organized. Today, we ordered a hot 'Chai Tea Latte' and a regular hot cup of coffee. The latte was a bit watery and not enough chai flavor for my taste, but the coffee was fresh. Staff was friendly and welcoming.
Overall, we had a good experience at this location.

Published at 3 weeks ago

Always great matcha drink and discounted for a Capital One card user! The breakfast croissant with bacon and egg hit the spot. Quick service and a great calm space to start your day!

Published at a month ago

It's a really cool place. If you pay with a capital one card you automatically get 50% off. I got their cold brew coffee with cream and Splenda. It was pretty good. It's a very relaxing space and it has two floors. The restroom is on the 2nd floor. There are Capitol One representatives there if you have any financial questions. I was greeted by Robbin. She was very friendly and knowledgeable.

Published at 5 months ago

We enjoy stopping here before going to see a show at one of the theaters near by.

It’s a great concept and the service has been great every time we have gone. If you are a capital one member, you get 50% off your hand crafted beverages.

We tried their breakfast sandwich last time and really enjoy both the brioche bun and the bagel! Would return and recommend to friends!

Published at 5 months ago

My 1st visit to the CapitalOne Cafe, and it didn't disappoint. On the corner of State St. & Monroe St was right in front of the building for my 9am appointment, so it was a perfect opportunity to try it out.
Walked in and was immediately greeted and actually heard. Agent heard me comment on how nice it was and welcomed me , invited me to look around and enjoy the variety of coffee.
Pleasant surprisewas that Capital One customers get that 50% off perk if we pay with our capital one card, so definitely a must stop when the Capital One Cafe is in the area.
Loved the spacious seating, and although it has a business has cozy spots to enjoy that savory dessert and hot coffee. I ordered a hot Mocha Latte' . The latte was great for my taste, sometimes they tend to mw to sweet, but the oat milk it was perfectly balanced for me. The service staff was friendly and welcoming from entry, ordering, and delivery. The Counter was engaging when I asked what she recommended.
I had a good experience, I will look forward the the same service at other locations.
Definitely a relaxing spot to drop by and people watch over a hot cup of coffee

Published at 3 weeks ago

Asked for a pour over coffee and was told “the machine is broken”, that’s odd since it’s a manual process with all the components in place. It’s a shame to have qualify coffee like Verve being served but a staff unwilling to make coffee.

Honestly if you don’t want to make pour overs just take it off the menu or automate the process.

Published at a week ago

I recently visited the Capital One Café and had an exceptional experience. The atmosphere is welcoming and modern, creating a perfect environment for both work and relaxation. The staff is incredibly friendly and helpful, always ready to assist with any questions or needs.The café offers a variety of delicious drinks and snacks, with options that cater to different dietary preferences. I particularly enjoyed their fresh coffee and tasty pastries. Additionally, the free Wi-Fi and comfortable seating make it an ideal spot for studying or meeting up with friends.One unique feature of the Capital One Café is the financial advice and services available. It’s convenient to be able to get some work done, enjoy a good cup of coffee, and receive financial guidance all in one place.Overall, my visit to the Capital One Café was fantastic. I highly recommend it to anyone looking for a great place to relax, work, or get financial advice. I’ll definitely be returning soon!

Published at 3 months ago

I was greeted by a friendly host who was very helpful. I ordered a macchiato and loved the taste of the coffee—it woke me up instantly. On the second floor, people typically study or work; it’s a quiet and relaxed space. I haven't been here during busy hours, but the place was about half full during my visit. The barista was quick and pleasant. I would definitely recommend this place.

Published at a month ago

Many thanks to Luther for his help! He was very friendly and patient and helped me solve my problem, answered all the questions. thank you! I am very grateful!

Published at 3 hours ago

A croissant and tea for only $4.50 in Chicago is decent. Happy day to be a capital one member. The girl at the counter was super nice.

Published at 3 days ago

Went in to help my boyfriend with his account. Favour helped a great deal with AAA+ service was very professional and patient, which prompted me to open my own checking account with Capitol One Favour is very professional and helpful

Published at a week ago

I want to give a big shoutout to Raphael, who was incredibly helpful. I had so many questions, and he patiently answered each one, assisting me with everything I needed. Thank you, Raphael!

Published at a week ago

Asked for a pour over coffee and was told the machine is broken , that s odd since it s a manual process with all the components in place. It s a shame to have qualify coffee like Verve being served but a staff unwilling to make coffee. Honestly if you don t want to make pour overs just take it off the menu or automate the process.

Published at a week ago

Robbin is easily the best employee at this Capital One Cafe. She accommodated our needs and provided such an enjoyable, personable atmosphere for my team.

Published at a week ago

My 1st visit to the CapitalOne Cafe, and it didnt disappoint. On the corner of State St. & Monroe St was right in front of the building for my 9am appointment, so it was a perfect opportunity to try it out. Walked in and was immediately greeted and actually heard. Agent heard me comment on how nice it was and welcomed me , invited me to look around and enjoy the variety of coffee. Pleasant surprisewas that Capital One customers get that 50% off perk if we pay with our capital one card, so definitely a must stop when the Capital One Cafe is in the area. Loved the spacious seating, and although it has a business has cozy spots to enjoy that savory dessert and hot coffee. I ordered a hot Mocha Latte . The latte was great for my taste, sometimes they tend to mw to sweet, but the oat milk it was perfectly balanced for me. The service staff was friendly and welcoming from entry, ordering, and delivery. The Counter was engaging when I asked what she recommended. I had a good experience, I will look forward the the same service at other locations. Definitely a relaxing spot to drop by and people watch over a hot cup of coffee

Published at 3 weeks ago

Located on the corner of S. State St. & W. Monroe St. next to Champs Sports Store. As Capital One customers, we always make sure to visit their Café when we see one, especially because we get that 50% off perk if we pay with our capital one card. The café is spacious with plenty of seating and nicely organized. Today, we ordered a hot Chai Tea Latte and a regular hot cup of coffee. The latte was a bit watery and not enough chai flavor for my taste, but the coffee was fresh. Staff was friendly and welcoming. Overall, we had a good experience at this location.

Published at 3 weeks ago

Lots of tables to work or chat, but I didn t like the coffee

Published at 4 weeks ago

I lived in the Bay and when I saw Verve coffee I went great pumpkin spiced latte. Don t sleep on this coffee!! And half off if you have a capital one card.

Published at 4 weeks ago

They have a great coffee bar (Verve) with great staff (Shereese) that greet you with a smile and off that southern hospitality. It s a nice spot to just chill use up the electricity and Wi-Fi and save on your utilities at home! Hahah!

Published at a month ago

u love this place me too

Published at a month ago

Popped in for a drink, and it was nice. They have a coffee shop inside. Theres also plenty of space to chill or work from. Everyone was friendly

Published at a month ago

Always great matcha drink and discounted for a Capital One card user! The breakfast croissant with bacon and egg hit the spot. Quick service and a great calm space to start your day!

Published at a month ago

I was greeted by a friendly host who was very helpful. I ordered a macchiato and loved the taste of the coffee it woke me up instantly. On the second floor, people typically study or work; it s a quiet and relaxed space. I havent been here during busy hours, but the place was about half full during my visit. The barista was quick and pleasant. I would definitely recommend this place.

Published at a month ago

Published at a month ago

Really excellent space for working! Plenty of seating, plugs, and 50% off coffee with a Capital One card. Perfect for getting some work done before a flight/hotel check in/etc

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Visiting store number 2, in downtown Chicago in the heart of the loop

Published at 2 months ago

I recently visited the Capital One Café and had an exceptional experience. The atmosphere is welcoming and modern, creating a perfect environment for both work and relaxation. The staff is incredibly friendly and helpful, always ready to assist with any questions or needs.The café offers a variety of delicious drinks and snacks, with options that cater to different dietary preferences. I particularly enjoyed their fresh coffee and tasty pastries. Additionally, the free Wi-Fi and comfortable seating make it an ideal spot for studying or meeting up with friends.One unique feature of the Capital One Café is the financial advice and services available. It s convenient to be able to get some work done, enjoy a good cup of coffee, and receive financial guidance all in one place.Overall, my visit to the Capital One Café was fantastic. I highly recommend it to anyone looking for a great place to relax, work, or get financial advice. I ll definitely be returning soon!

Published at 3 months ago

Probably the best all-around work/study cafe in the loop. Tons of space. Packed with power options. Wifi. Its technically a bank so theres security. Shockingly some of the best coffee in the the loop. Located in the heart of the loop. Be sure to tip the ladies working the counter because theyre so sweet.

Published at 3 months ago

Luther was exceptional. Thanks I was assigned to him. I spent a whole day with other tech and was confused and did not get what l needed. In a short time he was able to help me. I. Am so grateful. He is number one. Thank you.

Published at 3 months ago

Any Capital One card holders get 50% off menu items

Published at 3 months ago

Pastries are freshly made, overall its a good capitol one. Because its popular I think the size should be bigger. Often outside its hard to sit but inside is really nice. You will have the occasional digital nomad taking up a seat for quite a while, but you will find seats inside. The staff is really good, helpful, happy and professional. It has a nice vibe, but often inside it can get a bit loud just because the sound reverberates thought the glass windows but thats because Americans tend to be quite loud when they speak. Its a good place to get a coffee and a pastry. Wheelchair accessibility: You will access, however even though its doable there is a narrow path at the entrance door and cornering with your wheelchair can be slightly tricky but its okay, its just not perfect. You might end up going in through the exit because its easier and more accessible

Published at 3 months ago

Nothing crazy, but pretty chill and the Honey Lavender Latte was really good!

Published at 4 months ago

Their open hours are listed incorrectly. They stop serving espresso at 6:30pm on weekdays (and they are extreme sticklers about it, I arrived at 6:35), rendering the cafe essentially a lackluster convenience store at that point. The espresso, since its Verve, is definitely good, but not if you cant get it. The mocha isnt too sweet, which is great. No one was there when I arrived, I just waited at the register for several minutes before asking one of the Capital One employees if they were open, he said they were, which was also functionally incorrect as all they had was coffee like a 7-11. Most places stay open until their closing time and then clean up the machine after, but not this place. So just know that going in. Or maybe they could change their hours to reflect the truth of their service. Because over promising and under delivering is never a good look, but under promising by changing their hours to 6:30pm on Google would go a long way.

Published at 4 months ago

This place is amazing The best banking experience I had in over 30 years on few different continents. First for banking part gentleman named Raphael greeted me like king from start and he help me with my accounts without any hassle and with first class customer service. Thank u again Sir and thank u Capitol one for having such good employees. If we talk about going extra mile for customers Mr Raphael did marathon for me and I really appreciate that. Second location bank is actually amazing looking café with wow food and rest. Ladies behind counter amazing customer service and smile on face all the time . And food just love it. Good job Capitol one and thank u again for making banking such fun experience.

Published at 4 months ago

Steals fair interest rates from customers. Created a second class of savings accounts so they would not have to pay more interest as rates went up from 2019-2024. Crooks.

Published at 4 months ago

I have been a regular visitor to this Capital One Cafe since I became a banking customer. However, my recent experience during the Summer Solstice Celebration event has been so disappointing that I ve decided not to return. On Thursday around 6pm, I noticed a promotion for free handcrafted beverages. Despite the long line and the apparent bottleneck caused by having only one staff member taking orders and making drinks, I decided to wait patiently, understanding that promotions can bring challenges. The staff member was taking orders in batches of three. After 20 minutes, it was finally my turn. Unfortunately, as the last person in my group, I was informed that I couldn t order a handcrafted beverage because they were turning off the espresso machine at 6:45pm. This was confusing because the customer before me had just ordered an espresso drink seconds earlier. Instead, I was only offered drip coffee or hot tea, which was not part of the promotion. I pointed out that it was only 6:42pm, but the staff member insisted that he needed the remaining time to prepare the drinks for the previous customers, leaving no time for mine. This felt absurd and unfair, especially since other customers before and after me received their special drinks without issue. To make matters worse, my coffee was not even offered with milk. I understand that the drink was free and I shouldn t expect much, but if I had known this was the experience, I could have used my time more wisely elsewhere. This experience left me feeling insulted and discriminated against. Given the poor handling of the situation and the lack of customer service, I will not be visiting this place again.

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

This place is always empty and I just figured out why. Went in for breakfast, got a hello when I entered but I said I havent been here before, tried to look for Breakfast items and was ignored. Then when I found the display for food, got the roll of the eyes. I just walked out. They,re not getting my money and being a jerk while doing it.

Published at 5 months ago

Its a really cool place. If you pay with a capital one card you automatically get 50% off. I got their cold brew coffee with cream and Splenda. It was pretty good. Its a very relaxing space and it has two floors. The restroom is on the 2nd floor. There are Capitol One representatives there if you have any financial questions. I was greeted by Robbin. She was very friendly and knowledgeable.

Published at 5 months ago

Luther went out of his way for excellent and superb customer service! Thank you, Dr. Filippa Viola Food

Published at 5 months ago

Was totally shocked at how few coffee shops were on this road. We stopped here as a last resort and were pleasantly surprised by the modern, clean atmosphere (including upkept bathrooms) and the excellent coffee! I can t speak to the banking services here, but this place is great as a cafe.

Published at 5 months ago

Published at 5 months ago

A good café in downtown Chicago - great seating area to read or work

Published at 5 months ago

Everyone here was so incredibly nice and helpful

Published at 5 months ago

We enjoy stopping here before going to see a show at one of the theaters near by. It s a great concept and the service has been great every time we have gone. If you are a capital one member, you get 50% off your hand crafted beverages. We tried their breakfast sandwich last time and really enjoy both the brioche bun and the bagel! Would return and recommend to friends! Dietary restrictions: Full selection of alternative milks

Published at 5 months ago

Located just a couple of blocks from Millennium Park, this spot has two levels with plenty of seating options. On the first level, youll find the order counter and lots of seats, while the second level has the restroom along with more seating. The large windows bring in lots of natural light and the place is pretty quiet. Theres music playing but not too loud and theres a lot of people on the 2nd floor also doing remote work creating a great atmosphere for remote work. The Wi-Fi is solid and easy to connect to, and there are plenty of seats with tables and power outlets for convenience.

Published at 6 months ago

Had an amazing interaction with Favor. We were visiting and wanted to add someone to our card. He walked us through the process and was so helpful! Would def visit again when we are in Chicago. Ask for Favor for sure. He was awesome!

Published at 6 months ago

$20 bucks to have a cashiers check Fed Exed from Salt Lake City UT?? Could have went anywhere else and gotten it for under 10. Wasteful?? Very!! The coffee was good. Mocha latti!!

Published at 6 months ago

I had a card from this bank for a long time, but just today I found that there is a delicious cafe with the card! The atmosphere is great, lots of people, good place to work. Ive had a card from this bank for a long time, but just today I found that there is a delicious cafe with the card! The atmosphere is great, lots of people, good place to work. Vegetarian options: Latte with soy milk

Published at 7 months ago

Published at 7 months ago

I love coming here on weekend mornings. Its so quiet and the food and coffee is excellent. Friendly service too. There is a nice upstairs part of the cafe for additional space and even conference rooms! Bathrooms are always very clean. Highly recommended and half off all coffee beverages with your Capital One card! Wheelchair accessibility: There is an elevator inside.

Published at 7 months ago

The staff is amazing and the atmosphere is perfect for work, study or read !!! Love it

Published at 7 months ago

I went there with some friends because they said it was a relaxing place to go. This is a cafe run by a financial company called Capital One. Its very spacious inside, and there are seats on the second floor. I saw many people studying or working with their computers open. There was also a meeting room on the second floor, where some groups were having meetings. This place is spacious, clean, and comfortable, but there are no meals. Just muffins and drinks. I ordered a bagel and a small coffee. This cost me a little over $8. Also, the card payment screen appeared at the register, so I paid by card, but how much should I tip? It came out. The minimum amount is $1. Isnt a $1 tip a lot for something that costs $8? I also wondered if it would be a good idea to take a tip when the service is just served at the counter. Everyone around me was confused by this, However, it seems like there are many people who always pay, thinking it would be bad if they didnt. I also paid $1. Because I dont understand the current situation in the US. When I came to America, I heard many stories from people around me about tips and surcharges at restaurants. I heard that tipping was created for people in the hospitality industry who are paid low wages. However, there were many opinions such as whether it is necessary to pay high tips because the salaries of people in the hospitality industry are good these days. This is off-topic, but this cafe only serves drinks. Its great if you want to study slowly. If you have a Capital One card, drinks are half price. Then its a great deal.

Published at 7 months ago

Capital One Café is an excellent place for people seeking a productive workspace in downtown Chicago. The cafés design, clean restrooms, comfortable seating, and free high-speed Wi-Fi make it a perfect spot for work or study. It is quiet enough to concentrate, yet lively enough to inspire creativity. You can find power outlets to charge your devices and enjoy your coffee. It is a life saver! I highly recommend this place!

Published at 7 months ago

Yummy coffee and a great study space :)

Published at 8 months ago

Published at 8 months ago

Very nice place! Quiet enough for a talk but lively enough to just hang out in. Would recommend and return again!

Published at 8 months ago

Great location and vibes... Ralphael was stellar in fixing a slight problem I came in for. Left with some good coffee.

Published at 8 months ago

The capital one cafe is great for anyone who s looking for a place to be productive. There s two floors, plenty of seating, and even a meeting room that you can reserve for free. The drinks are okay, but overall hit or miss depending on what you order. The menu is limited, but what they lack in options they make up for in their environment and customer service. Not to mention, that you get a hefty discount on your drinks if you use a capital one card. I would recommend going here if you want a new spot to get some work done.

Published at 8 months ago

I had a very frightening experience today at this particular capital one cafe. A man came so close to my face & punched his hand right next to me and then started to walk towards me again, security did nothing! They didn t say anything while it was happening, what is the point of security if they are not kicking people out that are assaulting customers in store. They just watched while it happened. Someone came up to me & asked how I was & gave me a coupon for a free drink two minutes afterwards this location feels unsafe .

Published at 9 months ago

Sparkle was very helpful and thorough.

Published at 9 months ago

I dont understand how a bank with 3-5 personal bankers standing around cant help make a credit card payment when the atm refuses to take cash. they just get paid to stand around on their phones. at least they could fire half of them and staff the coffee bar better.

Published at 10 months ago

Wasn t really feeling it for work. Wifi was weak and drinks/food were meh. Seating not comfortable and outlets are limited. I d rather take the money I d spend on their food/drink to a coworking space that s more comfortable with stronger/more secure wifi.

Published at 10 months ago

Published at 10 months ago

The workspace in here is great with extremely fast internet. I wish there were more seating with larger tables. My issue is, I came here and got a single drink, the cost was $7.50 for this one drink. And the bathrooms didn t have soap in them. For the price of this drink, the bathrooms should never be without soap. Bathrooms shouldn t be without soap ever. But in a bank, where they also have a cafe, that s priced this high. Please keep soap in the restrooms so that individuals can maintain their hygiene. And the drink was not great. Workspace amazing, being that I don t want to just go in and use the workspaces, please have a better selection of drinks (caramel should be an option) and the pricing. I left my capital one card at home. I was asked if I had one and just said no for concenience. I found out later that the drinks are 50% off if I had my card. This should be clearly mentioned by the staff. I would have went and got the card or used my phone. I ve sat in the same area but I ve noticed there doesn t seem to be charging ports for laptops and other devices at the places ive sat and looked at. Update: A week after my first visit, I returned and the bathroom still had no soap. Update: absolutely horrible service here. Unacceptably rude! It seems to be one specific female worker with a bad attitude all the time. Looking at other reviews, I m clearly not the only one who has noticed this horrible attitude at an establishment that I m giving money to. This is in regard to the customer service from the barista

Published at 10 months ago

Published at 11 months ago

I honestly had the best help by two gentlemen helping me out with a frustrating situation. They helped so much and gave comfort and understanding to my situation ACTUALLY giving me the help and willing to get get to the bottom of my situation was the most best feeling. I recommend Luther and Tejay (Capital one cafe 100 s state st) You will not regret it them.

Published at 11 months ago

I m sorry but just like a friend said the atmosphere is way off. The worker that was there today at about 1:00pm at the desk with the security guard he needs to learn customer service and not with an attitude. This place does make some feel unwanted and all should be welcomed !! I never go there again date visit 11/20/2023 I also will be calling tomorrow to speak with a supervisor cause we not going to have that no no no very uncomfortable!!! I think a re training should happen.

Published at 11 months ago

Nice place, bad coffee. Ordered cappuccino, which was too milky, and cortado, which seemed like drip coffee with a splash of milk. I dont understand why it is so hard to follow the espresso to milk proportions.

Published at 11 months ago

Published at 11 months ago

Published at 11 months ago

Published at 11 months ago

Dont go. Way to slow of service. One person to take orders, make food and drinks, and hangout orders. Tables and chairs arent very comfortable either.

Published at a year ago

My favourite café in downtown Chicago - great seating area to get some work done in between meetings or just to escape from the wild Chicago weather. Drink selection has all the staples you need to get through a hectic week plus amazing seasonal drinks and friendly staff. Special shout-out to my go-to Lifesavers: Raphael S., Sparkle and Derek that always are brightening my day and helping me with my on-the-go banking needs. Thank you guys so much for all that you do especially Raphael - my Chicago experience wouldnt be the same without the Brazilian sunshine helping me to stay afloat :) cheers Wheelchair accessibility: Speedy Elevator directly to second floor where bathrooms are located and automatic doors (when button is pushed). Atms also have ample space for crowded times or if you have reduced mobility.

Published at a year ago

Sparkle is exceptionally professional and friendly. She has helped with opening my account and she was able to answer all of my questions. Thank you Sparkle for your patient with me and helping me through the whole process.

Published at a year ago

Everyone there was absolutely amazing! The baristas did a wonderful job making my coffee as well as insuring everything was exactly to my expectations. The Capital One employees were kind and incredibly helpful. I needed a place to work for a few hours while waiting for my train and this place delivered!

Published at a year ago

Stumbled into a Capital One Café for the first time and man, it was a game changer! I was just looking to make a cash withdrawal, but ended up staying for a work meeting and so much more. **What I Liked:** - Being able to grab some cash and then jump into a work meeting? Super handy. - Theyve got a solid snack selection. Plus, a discount on coffee? Yes, please. - Everyone was so welcoming and knew their stuff. Got my first coffee on the house just because I mentioned it was my first visit. How sweet is that? - This was a fun surprise. They had free pins. Its like those pins people trade at Disney World. Grabbed a couple and now Im kinda hooked. Wondering if theyre different at every café... **What I didn t dig:** - In the heart of the city, so parking can be a pain. Not a lot of street spots available. - The air-conditioning was a bit loud. Made finding a quiet spot for my teams meeting a tad challenging. All in all, Capital One Café isnt just a bank - its like a cool coffee spot where you can also handle your finances. Would totally drop by again, especially to see if theyve got new pins to collect!

Published at a year ago

$6 for a plain medium Americano. Absolutely ludicrous.

Published at a year ago

Published at a year ago

What a great space to have a delicious snack, refreshing drink, and get work done. Love the environment, vibe and space. Clean bathrooms. A plethora of options for hanging out, working or meeting. What a great concept. I ll be back. I have been back and I love the vibe here. I was delighted to discover the ATM dispenses dollar bills! You can choose denominations. While you don t need to be a Capital One member, you do get discounted drinks. It s my favorite bank too. All around it s a win/win. Vegetarian options: Delicious avocado toast

Published at a year ago

Published at a year ago

harry

Published at a year ago

Published at a year ago

Omg I had the most amazing first time experience at this cafe. I met the most perfect lady sparkle she has excellent customer service she went far and beyond in helping me with my accounts. She is truly a great asset to this banking company.

Published at a year ago

Published at a year ago

Love this place

Published at a year ago

Had a hot chocolate that didnt taste like chocolate whatsoever. The croissant was average.

Published at a year ago

Sparkle and TJ were awesome in helping me out

Published at a year ago

I was there yesterday, and I was using the ATM to pay both of my credit card bills. I felt very uncomfortable with an employee standing so close to me and another person that was using the ATM, like literally watching my every move standing in between us. He did ask if we needed any assistance and we both said no we are fine. I could literally see this guy out the corner of my eye watching my every move very uncomfortable for sure changing my cards and PIN numbers. I feel if a person says no help is needed a worker should really stand back and not looking over a person shoulder.

Published at a year ago

Not sure whats going on with the drinks. The latte drinks are really weak, like all milk with a splash of flavoring. Maybe just order plain coffee or cold brew here.

Published at a year ago

Published at a year ago

Published at a year ago

What a delightful downtown coffeeshop and 3rd space! It has free WiFi, ample seating, even private rooms for a quick call, and yummy caffinared drinks for that afternoon pick-me-up! What made it delightful was the staff. Tejay, Ben, and Luther were welcoming and warm. They gave me a tour of the place and even treated me to a latte and a cookie! Barbie was visiting from the Sputhport café and was very helpful in explaining the differences of the locations. I will be back to come work here, catch a breathe, and enjoy the space! I will also be back to talk about financial services they offer!

Published at a year ago

I had an wonderful experience at this Capital One Cafe! My mom had a hold on her savings account, and despite trying to fix it over the phone for a month, no one was able to successfully help her. We finally decided to visit the cafe to look for help in person. With Bens exceptional help, we resolved the issue in a half hour or less! Not only did he provide great assistance, but he also treated us to complimentary drinks from their cafe to enjoy while we worked out our issue. We left with my moms account fixed, two delicious drinks, and, to top it off, he gave us a tote bag with some Capital One Cafe swag before we left. The service was exceptional, and we left the cafe very happy! Highly recommend!

Published at a year ago

Published at a year ago

Stopped by here during a business trip. Relaxing and spacious space to get some work done. Recommend getting the iced Black Tie!

Published at a year ago

How long do you have to wait before they let me use my debit card, I had it over a week and still cant use mine at the atm. Edit. No, its not working STILL! .MAN YOU GUYS NEED TO DO BETTER FOR YOUR CUSTOMERS!I TRIED CALLING AND THEY WERE VERY UNPROFESSIONAL AND MY CARD STILL DOESNT WORK! !!

Published at a year ago

Truly bad location. Closes at 8pm, at 730pm you either get drip coffee or nothing, and youll be told so in a very rude manner

Published at a year ago

Nice coffee, especially for the price with discount for Capital One card holders. I would say best value for the money. But looks like people who works there don t care about customers. They just chatting with each other like there s no any customer inside. Probably it was only my experience. Will check it out later as I would visit them time after time in future for the best price/value coffee

Published at a year ago

This was my first time working from a coffee shop, and I must say I was highly impressed. I arrived around 9:50am & there were a great amount of seat available. I stayed for at least 4.5 hours & I noticed around 11:30 it was packed. It was very quiet & the perfect space if you work & talk on phones. I m not a huge coffee drinker so I got the hit chocolate which wasn t the best but it did the job. I ll definitely be returning most likely tomorrow. I m a single mom & have a break from my kids for a few days so this was perfect for me!

Published at a year ago

As a Capital One customer, this is the best cafe that Ive been to! I have been coming here for years, and everyone is like family here. The staff is always warm and welcoming with customers, and every time that I have a question or an issue about my account, they always go above and beyond to resolve the issue. Many thanks to Supervisor Kristy, and her staff Ben, TJ, Sparkle, Rafael, Luther, Derrick, Angel, Emmanuel, and Officer Leo!

Published at a year ago

Good place for coffee and studying or work. Open windows when weather is nice enough Not many food options. Worthwhile discount for card holders 50% off !

Published at a year ago

I came in mid march to solve a technical problem and the staff was extremely kind and professional. Thank you to the entire team - I m so grateful for the experience.

Published at a year ago

Published at a year ago

This cafe won t give you a free cup of water unless you bring your own cup even after spending $10 on food and drink. Very cheap of them. The barista (guy) who worked at 11:30am on Friday was very rude too.

Published at a year ago

Quiet, uncrowded cafe for a quick coffee and breakfast.

Published at a year ago

One of the blest places in the city to get work and studying done. Very underrated cafe!

Published at a year ago

Im a Peetnick. I Went in Wed to get a Cappachino. They informed me they could not fill my order because they were out of Espresso. Went back Friday morning. They could not fill my order. They could not accept cash. Great Business....lol

Published at a year ago

Coffee is not up to its so called reputation... McDonalds coffee would d you better.

Published at a year ago

GREAT EXPERIENCE!! SPARKLE WAS SUCH A GREAT HELP!!

Published at a year ago

Sparkle was very helpful. I came in for help because I was confused and Sparkle help me out very well gave me some good information. She s amazing!!!!

Published at a year ago

Employees are super helpful and friendly. Raphael is the best!

Published at a year ago

Great cold brew and nice atmosphere to work or read. However i wished they would refrain from plastic and paper cups for those dining-in the facility is large enough for a dish washer! Using plastic and paper here is unnecessary

Published at a year ago

Published at a year ago

Clean, friendly, and a great location! Love sitting upstairs with the view and people watching!

Published at a year ago

Employees were exceptionally friendly. Got a tasty cold brew with the 50% off cardmember discount. Cute upstairs sitting area.

Published at a year ago

My experience has been highly disappointing. The ambience in cafe is overall good. However, The Peet s coffee here have baristas who are highly non courteous, rude and disrespectful. I asked for a Nitro cold brew and they silently gave me an iced coffee. When I questioned about it, the barista told we don t have nitro cold brew. I ve been here 4-5 times and they never have any Frappes, Mocha, or any handcrafted drinks. Always had an unwelcoming experience, so not going there anymore.

Published at a year ago

It s decent place with capital one atm, the barista seems professional overall a preety good place to chill and get some work done.

Published at a year ago

Came into the cafe needing help with My quick silver credit card I met sparkle who helped me get my credit card on my app she showed me how to used the app and was very patient I will be coming back to see her again if I have any more trouble.

Published at a year ago

Ran in real quick to make a capital one payment! Seamless!

Published at a year ago

Great cafe to hang out and get some work done, despite the Capital One name, everyone can stop by. The main floor is a perfect spot to sit and get that vibrant coffeeshop vibe, also there are plenty of windows allowing views to the street which creates a stunning ambiance.

Published at a year ago

Coffee is what you would expect from a Peets Coffee. Nothing special. The spaciousness and interiors are what makes this a great cafe. Perfect for getting work done or studying. Seating is top notch and works as a great place to take a break from the shopping nearby!

Published at a year ago

It was ok, the ambassador did his job in a helpful and professional manner.The security at the door needs some training in greeting people or should be a prison guard, as he made me feel like a criminal as I was just trying t buy a cd. Left a bad taste in my mouth. As if i didnt belong in there, another black man treating a black man like he is better, what a shame. I am so disgusted and ashamed. Coffee was good.

Published at a year ago

I am a senior citizen and not really computer savvy. I was greeted by Luther who walked me through the bill paying process at the ATM. He is an incredibly patient, polite and kind young man. He had me done with my payment in record time. He also suggested the coffee. Great guy and great experience. I actually did get a coffee at 5 minutes to closing time and again, an incredibly nice young man named Marquis went out of his way to make me a coffee. This place has incredibly patient and knowledgeable people working there. My thanks to both Luther and Maurquis.

Published at a year ago

Genuine, warm, polite & professional staff from both ends, the Peete coffee baristas AND the Capital One associates themselves. Seating is grand, modern yet spaciously comfy.

Published at a year ago

Just terrible

Published at a year ago

Published at a year ago

Of the Capital One Cafés I ve visited (all two of them) this S State Street location edges out N Clybourn Ave for a handful of reasons. First and foremost, the team on duty was not only incredibly welcoming and attentive, but also might be amongst the most professional I ve dealt with over the last 3+ years as a google guide. After asking if it would alright to take a few photos and videos for the review, they not only took time out of their schedule to walk me through the various work and study spaces at the café (which are quite exemplary, although we ll get into their specifics shortly), but also found some new client swag that I could use to really make the footage pop. It might sound trivial but after the number of times I ve been met with indifference by staff while putting together a review, who should ideally want to better the brand s public facing image via the Internet, this experience really emphasized the Capital One standard of excellence in my opinion. + 3.25 On to the Café s ambiance and decor: The open air - double decker - floor layout makes for an incredibly stimulating workspace. With a center staircase flanked by floor to ceiling bay windows, and a row of countertops and seating that face out onto S State Street, plus a full service Peet s Coffee and space to lounge, the first floor is more than equipped for a quick coffee on the go or a full day work-a-thon. +0.5718 Not to mention there happens to be three additional nooks tucked behind the Capital One welcome booth. Specifically, their Money & Life Mentoring nook, complemented by Nook 2 and Nook 3. Plus a conference room dedicated to Educational and Nonprofit enterprises. +0.5718 Additionally, on the second floor there is another multi-purpose private conference room, and several work alcoves, compete with cozy upholstery and an abundance of natural light. +0.5718 4.9654 / 5.0000

Published at a year ago

There s always seating, second floor has good views of State Street, and love Peet s Coffee.

Published at a year ago

Sparkle is very attentive to my needs. She knows everything about the products she s offering, very knowledgeable in everything I asked.

Published at a year ago

Sparkle at your Chicago location went above and beyond to retain my relationship of over 15 years with you. Her manager kristy is aware and it is in your best interest to Lee her. She is outstanding and helped me manage my frustration with your philllipines call center. Please consider a holiday bonus! Happy holidays Tom calkusic

Published at a year ago

Absolutely dreadful coffee. An embarrassment to the Peets brand

Published at a year ago

Extremely nice people and super fun seating options!

Published at 2 years ago

Such an amazing ViBe, love the staff and those vanilla carpaccios

Published at 2 years ago

The Muffin was supper tasty!

Published at 2 years ago

One of my fav cafe. Its for everyone whether you have a capitol one account or not. I got the seasonal caramel apple latte and its so delicious. Theres many seating areas with outlets available through out the store. Perfect for studying, doing work, or taking a break. The best thing about this spot is that if you do have a capitol one card, using it will give you 50% off your drinks which is very worth. Otherwise the coffee is quite pricey... Kid-friendliness: Got high chairs

Published at 2 years ago

Femi helped me when I was in dire straits and needed to figure out a way to get cash. He was patient with me and even helped me with an iPhone charger because I was low on battery. Thanks, Femi!

Published at 2 years ago

Review is specifically about Peets coffee inside capital one cafe- Lady employee there is so rude, no interest in answering any questions!

Published at 2 years ago

Wish I could give this company zero stars.. Im new to capitol one 1st time walking into a location people were nice and trying to deposit a check and it wont take the check.. Tried it at least 20 times and it wont take.. Talk about bad 1st impressions.. Now I have to mail the check to capital one.. Should have stayed with chase bank... This was my 2nd location I tried and still didnt work

Published at 2 years ago

Published at 2 years ago

Capital One is so frustrating and the only reason I stay is because I do a lot of international travel and there s no transaction fees. This location, nobody has the same answer and their explanations change. Nobody knows what they are talking about whatsoever. They need to be trained and given information so all their answers align. If they don t know something they want to transfer you to customer service and they don t speak English so it s impossible to understand anyone!

Published at 2 years ago

This review is strictly about peets inside of the capital one cafe. The guy with the dreads. pretty rude. I asked for a simple customization of my item he says no without hesitating. Normally it s ok but it s new employees and they need to learn better customer service skills.

Published at 2 years ago

YES, Capital One Cafe State Street through ilts brand ambassadors Chrissy, and DeeDee truly extend and represebt its mission statement of being all about the people. Siix months ago I was welcomed into the Capitol One family with a credit card that has had such a positive impact on my life. Having heard of the cafe, by making an inquiry call with Angel an equally customer centric anbassador, I put it on my to do list to visit, And on April 26, 2022 it was a WOW from the education provided and the environment. This is banking done right. And I feel certain whether you want to deposit $10 or your lotteyr winnings into your account equanimity, regard, and value for YOU shall be the first priority.

Published at 2 years ago

Capital makes everything so easy. I just deposit a bunch of checks and cash with no problems. The ATMS work fine. Occasionally a bill gets reject but it may just need a bent corner straighten out and try again. I love that they have a Peets Coffee on sight and for Capital One accounts holders you get a discounted price! The coffee here is better than Starbucks up the street and they have a much nicer and larger seating area so its more covid aware. The building takes up the corner of State and Monroe. They also had out snack bags! Yay! I needed one. I love Capital One.

Published at 2 years ago

Junk, get some real locations. No ability to deposit checks (and I drove 90 miles away to do this for a large check). Tried three separate ATMs. Clueless people there but nice enough. No, I do not want to get my check lost in the mail by overnighting to Las Vegas. Seriously? I opened an account at another, physical bank. Question: Are you an actual bank?!

Published at 2 years ago

Incredible service and welcoming atmosphere!!

Published at 2 years ago

Asked for iced dirty chai but they made me a hot. She also said she didn t hear me. Aren t you supposed to ask?? And then she put milk in the hot coffee and filled with ice. I ordered 2 shots but it tastes like tap water to me.

Published at 2 years ago

I wish they had te WiFI, like they use to. it really helped alot. If they get this back, 5 Stars.

Published at 2 years ago

Interesting spot- very calm atmosphere with a more informal vibe to the banking process. Someone was ready to help me out right away; I left informed and caffeinated.

Published at 2 years ago

Ms. Dee Dee help and gave me Assistance like no other Employees of Yours. Capital One Bank you have a Wonderful Professional Person in Ms. Dee Dee. She deserves a Promotion ND a Bonus, Raise, Thanks Dee.

Published at 2 years ago

Came in here asking do you guys have a decaf coffee? I was told yes. Was charged for it. And then turned out they needed to brew it ( which will take a minute - but this is another lie, it takes around 5-8 minutes). I asked for a refund and was told they dont know how to make it. No apologies. So they stole money from me and I was left with no choice but to insist they give me a your coffee is on us card so I can at least get coffee some other time. Again, no we are sorry or come back, please. Nothing. PS an update: came here an hour later, the manager of the store was not able to refund me, and no apologies, as if it wasn t them stealing money from me.

Published at 2 years ago

To me it s an ok kinda of place I wasn t feeling the drinks but the vibe and customer service is good but yeah it s 50/50 if I ll come back

Published at 2 years ago

No sense of urgency or sequence of service. It took 15 min to get an espresso. Theres three people working and its 9000% ridiculous.

Published at 3 years ago

Cant use Peets Coffee gift cards at this location.

Published at 3 years ago

Published at 3 years ago

Having seen the Capital One cafe ads, while it seemed amazing, I thought it was simply a marketing scheme and not a real thing. It sounded impractical. Imagine my surprise when I saw this across the street from where I was walking. I had to investigate. It is in fact as awesome as I thought it would be. The atmosphere at the cafe is impeccable and Peets coffee is delicious. Im so happy that this is a real thing and I quite enjoyed my visit.

Published at 3 years ago

I was there and a guy came at me and my friend and the security was no where to be found its like he wasnt paying attention

Published at 3 years ago

Peets coffee is quite good, and this is a phenomenal value if you have a Capital One Card!

Published at 3 years ago

A really great place to study and meet up with friends! The staff were polite and helpful, and the pastries were pretty decent. The free WiFi was great as well. Definitely recommend if youre looking to do homework or study at a nice coffeeshop in the Loop!

Published at 3 years ago

I walked in during my 15 min break to make a payment and do a few other things. I was denied service by Christy and the team up front. I was told I can only use the atm and there s was nothing they could help me. I called customer service who very politely stated I can make these changes in any local branch with any ambassador. I m only left to assume Christy does not like Hispanics or capital one hires lazy workers. I canceled my 14 year credit card with them and filed a complaint. No thanks!

Published at 3 years ago

I like their hot chocolate and they put whip cream in it too.

Published at 3 years ago

Sent me an E-mail threatening to close my account due to me being a dissatisfied customer because of their incompetence. Avoid

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Very nice environment

Published at 4 years ago

A very comfortable cafe, you can find a spot you like and stay there all afternoon

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Love this cafe the staff are really nice and easy to talk to. The environment is so calm and quiet, great for getting work done. Place always looks clean. Coffee is great and I get half priced coffee, honestly no complaints I don t even know what Starbucks is anymore. Thanks Capital One!

Published at 4 years ago

Cool coffee shop first time,I have been there is it I am confused about that Peet s or capital one coffee shop.I drank coffee it was very strong next time i couldn t sleep very well.Next time I will make order hot tea, not coffee

Published at 4 years ago

This is my second Capital One Cafe location today and the ATMs are down there too. I am done banking with Capital One because it appears they aren t for their customers. Beginning the new year with a new bank. This is ridiculous that you can t even make a deposit!

Published at 4 years ago

Really neat place, good deals on coffee for card holders and they occasionally will have free breakfast snacks.

Published at 4 years ago

I had no idea what to expect from this cafe walking into it for the first time. I was pleasantly surprised with the open-concept cafe with a warm welcome feel to it. 50% off drinks for Capital One card holders is a benefit not found anywhere else. They also have a handful of public and private rooms available for business and student meetings. They re really trying to reinvent how we bank and it really shows with these cafes. I would love to see these more around cities across the nation.

Published at 4 years ago

Their atms are always broken. ALWAYS!

Published at 4 years ago

Published at 4 years ago

Ive had problems with logging on to the site for over a year, and have spent hours on the phone with customer service and problem persists. Came into the Capital One Café today, was helped by Angel and he fixed it with his magic touch :) Im a very happy customer!

Published at 4 years ago

Great bank love the cafe and perks! Great Location! If Only they had Deep dish seafood pizza

Published at 4 years ago

Published at 4 years ago

Amazing staff and customer service at the coffee bar. Very professional. Highly recommend.

Published at 5 years ago

Customer service at the coffee bar is great. Highly recommend stopping into this location for coffee or a snack.

Published at 5 years ago

It s a great atmosphere & the coffee bar staff was very friendly & efficient.

Published at 5 years ago

Very cool place we visited while in the city. Coffee was great and the barista was friendly and really helpful. Will be going back when we visit again!

Published at 5 years ago

Great coffee and atmosphere, definitely a FIVE STARS in that department. Took out two stars for employee s attitude. Been here for a few times. Today is actually one of the best attitude I ve seen so added one extra star. Management really needs to train their customer service people and learn from Trader s Joe!!!

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Not as good as the @Southport Location!

Published at 5 years ago

My son loved the free bagels. We had to stop since we see the TV commercials all the time. We have a capital one credit card for our international travel so we dont receive foreign exchange transaction fees.

Published at 5 years ago

CHILL. CHARGE. WI-FI! $4.05 Medium MATCHA TEA FOG has strong tart lemonade that you dont really taste the matcha. Warning: ADDICTIVE! Get a Large with little ice for better value for your $$. 2 Floors of Spaciousness. Marble tables & countertops are back...or it never went out of fashion, just expensive. :-) NOTE: Cafe is across Hamilton madness.

Published at 5 years ago

Published at 5 years ago

I love visiting the Capital One Cafes! I use Capital One 360 Banking and so it s beneficial to be able to pop in to these cafes and deposit money, etc. They re always clean, well staffed (with friendly and helpful people), and spacious enough for everyone to have their own space. Coffee Shop inside to get you fueled up for the day, meeting rooms for you to use, restrooms and plenty of space to sit down and get some work done or take a breather!

Published at 5 years ago

Very cozy co-working place with fast WiFi

Published at 5 years ago

Very nice place to meditate and enjoy the downtown view

Published at 5 years ago

Published at 5 years ago

They have Peets, whats not to love about that

Published at 5 years ago

Great opening for Capital One Nice coffee and snacks but I m a little confused about their mission

Published at 5 years ago

Published at 5 years ago

WOW! A new free coworking option. Huge two-story space space, great downtown location (Monroe Red Line stop). A variety of seating options from the usual counters to cozy groupings of chairs with small tables. Some larger group tables. Peets Coffee on the first floor. Nice Ambassadors greeted me on both floors. (I feel better about the interest and fees Ive paid over the years.)

Published at 5 years ago

This was one of the most amazing moments for me since arriving Chicago for short vacation; sitting upstairs drinking coffee, relaxing on their nice lounges and watching the street , its a place you must all come and visit.

Published at 5 years ago

Sooo tell me why they were giving away free food and beverages... and they didn t even pressure us into banking with them. Because of that, as soon as I m ready to set up a bank account, I m choosing Capital One. Side note: Coffee and snacks was delicious. Their normal purchase prices are very affordable too.

Published at 5 years ago

So cozy and beautiful

Published at 5 years ago

I am in love! Capital One Cafe is a spacious multi-floor space with Peets Coffee and plentiful seating. You dont have to worry about your laptop battery. Most tables have outlets. Capital One members get 50% off coffee. Theyre open everyday. As a college student, this is the place to be. Cheap coffee. Comfortable chairs. Lots of natural light. You should definitely visit!

Published at 5 years ago