Navy Federal Credit Union

I largely like this branch. The staff greeted everyone who came in and again when they left. And when I got to the counter, Ashley was very informative, thorough, and patient. However, they definitely need more tellers. A line formed very quickly even with relatively short transactions.

Published at a month ago

I love Navy as a whole, great benefits, rates, loan options etc, but the customer service and wait time is ridiculous! Every single time I visit this branch I have to wait a minimum of one hour, minimum! They have 8 offices and only 1 person working in them. They move extremely slow and it’s mind boggling how many people are sitting around pushing papers or not doing anything at all. The lines are constantly out the door for the teller and I have had to remind them that I was even there… still waiting on several occasions. Not very Demure, not very mindful. Very frustrating when this is the only location within 30 miles.

Published at 3 weeks ago

Unbelievable how we were treated at this location. We were going to open a savings account. So glad that we did not. I guess being that we were White - maybe that had something do with it. Was there for about 1 1/2 hours. No one waited on us. People coming in were getting waited on and we were completely overlooked. Finally asked someone and they said it must have been overlooked. Absolutely don't recommend Navy Federal Credit Union and my husband is a Veteran having served in the Navy Seabees. Terrible location!!!!

Published at a month ago

I am standing in line on Saturday morning, June 15th, 2024 at this Navy Federal location with a ridiculous wait time! This makes zero sense to have TWO tellers to assist members at this location. I have NEVER had to experience this type of wait times with any other bank. Then, the front attendant is telling people to stand outside because of how long the line and room capacity! FIX THE DAMN ISSUE and hire some more tellers to help people! This is absolutely ridiculous. I cannot believe this bank is still standing with this kind of customer service. I will be contacting the corporate office as well.

Published at 4 months ago

There is an hour and a half wait. The bank lead and two employees have been sitting in an office chatting since we showed up. Not working just visiting. There are only a few folks working on a very busy Friday.
Wow, pour management and pour customer service. The guy at the front was pleasant.

Published at 3 months ago

The Branch leader here on 07/15/24 at 11:30 is horrible Making excuses.. only 1 teller.. the handicap lane wasn’t even manned..
She says people out sick
5 reps serving in the little rooms and only 1 teller 20 people waiting in line..The service here is horrendous..
She said she herself can’t do teller work so, let’s hope the only 1 teller don’t get sick..
I at down in the chairs and saw her just checking emails..
Well I know y’all are not going do anything..
So..

Published at 3 months ago

WHY...for the Love of GOD, is there never more than two bank tellers available to assist in this place? and the line is always and FOREVER long sometimes outside the building ? I always have to spend my whole morning here! I don't get it for the flow of customers, that you only have one or two tellers and you all know you are busy ALL week. Please 3 or four tellers daily would alleviate the unnecessary wait time here.

Published at 2 years ago

Great place for checking/savings etc, but very terrible for debt consolidation loans.

Apparently they have the bar set so high that even someone with no late payments, nor any derogatory actions listed, they will not approve you for a debt consolidation loan if you have (you can't make this up), debts.

Then when you make an appeal to clarify the point that your credit history is great, they still decline you with the reason being that you have debt. Then when you publicly complain about this they give you some nonsensical response instead of just owning up to what they do. I can see why they were sued.

Published at 4 months ago

Update: The stock (copy/paste) response to everyones post is equally frustrating and insulting. Instead of addressing staffing issue, were talking about the mobile app? Thats ridiculous. More functionality with the mobile app/ATM is not going to solve your issues. Clearly you are in a heavily populated area that has face to face branch teller needs. Hire more staff. No matter what time of day (AM, lunch, PM), there is a line out the door and/or only 1-2 tellers, when there are 4 teller lanes at the counter. This is a Staffing issue that corporate is Clearly unaware of but Ill be finding a telephone number to alert them. This is a real issue, and is unacceptable to wait sometimes almost an hour for banking services. Any other NFCU branch Ive visited has adequate Staffing and the wait is reasonable from 0-15 minutes) ---- Original post The Worst Navy Federal branch Ive experienced. ATMs are intermittently down, wait lines for tellers regularly exceed 45-60 minutes. Ive lived here for over a year and this is the norm, not an exception. Very poor representation of the Navy Federal brand.

Published at 16 hours ago

This branch sucks. I have been a member of Navy Federal over 20 years and only at this branch do they treat me like I am brand new. Avoid this branch if you can.

Published at 5 days ago

Wait time is ridiculous! Every single time I visit this branch I have to wait a minimum of one hour.

Published at a week ago

I love Navy as a whole, great benefits, rates, loan options etc, but the customer service and wait time is ridiculous! Every single time I visit this branch I have to wait a minimum of one hour, minimum! They have 8 offices and only 1 person working in them. They move extremely slow and it s mind boggling how many people are sitting around pushing papers or not doing anything at all. The lines are constantly out the door for the teller and I have had to remind them that I was even there still waiting on several occasions. Not very Demure, not very mindful. Very frustrating when this is the only location within 30 miles.

Published at 3 weeks ago

If I could give 0 stars I would, I love navy federal as a bank but this location in particular is very slow and don t try to move with any type of urgency.

Published at 4 weeks ago

Published at a month ago

Published at a month ago

Unbelievable how we were treated at this location. We were going to open a savings account. So glad that we did not. I guess being that we were White - maybe that had something do with it. Was there for about 1 1/2 hours. No one waited on us. People coming in were getting waited on and we were completely overlooked. Finally asked someone and they said it must have been overlooked. Absolutely dont recommend Navy Federal Credit Union and my husband is a Veteran having served in the Navy Seabees. Terrible location!!!!

Published at a month ago

I largely like this branch. The staff greeted everyone who came in and again when they left. And when I got to the counter, Ashley was very informative, thorough, and patient. However, they definitely need more tellers. A line formed very quickly even with relatively short transactions.

Published at a month ago

This location is the worst the ATMs are always down and the line inside are very lone with one teller

Published at a month ago

Three tellers and about 20 people in line at 0910. Ridiculous and the rep front door wants people very close together. Why don t you hire more employees. This is EVERYDAY.

Published at 2 months ago

There is an hour and a half wait. The bank lead and two employees have been sitting in an office chatting since we showed up. Not working just visiting. There are only a few folks working on a very busy Friday. Wow, pour management and pour customer service. The guy at the front was pleasant.

Published at 3 months ago

Favorite bank!!

Published at 3 months ago

The Branch leader here on 07/15/24 at 11:30 is horrible Making excuses.. only 1 teller.. the handicap lane wasn t even manned.. She says people out sick 5 reps serving in the little rooms and only 1 teller 20 people waiting in line..The service here is horrendous.. She said she herself can t do teller work so, let s hope the only 1 teller don t get sick.. I at down in the chairs and saw her just checking emails.. Well I know y all are not going do anything.. So..

Published at 3 months ago

Convenience and enough ATMs that no one has to wait.

Published at 4 months ago

I ve banked with NFCU for over 5years and it s alway a great time when I stop by this branch , amazing customer service and laughter shoutout to these amazing ladies Mrs Farrah and Mrs Sepideh , you all are amazing keep on being that way.

Published at 4 months ago

Great place for checking/savings etc, but very terrible for debt consolidation loans. Apparently they have the bar set so high that even someone with no late payments, nor any derogatory actions listed, they will not approve you for a debt consolidation loan if you have (you cant make this up), debts. Then when you make an appeal to clarify the point that your credit history is great, they still decline you with the reason being that you have debt. Then when you publicly complain about this they give you some nonsensical response instead of just owning up to what they do. I can see why they were sued.

Published at 4 months ago

I am standing in line on Saturday morning, June 15th, 2024 at this Navy Federal location with a ridiculous wait time! This makes zero sense to have TWO tellers to assist members at this location. I have NEVER had to experience this type of wait times with any other bank. Then, the front attendant is telling people to stand outside because of how long the line and room capacity! FIX THE DAMN ISSUE and hire some more tellers to help people! This is absolutely ridiculous. I cannot believe this bank is still standing with this kind of customer service. I will be contacting the corporate office as well.

Published at 4 months ago

Never enough tellers for the amount of customers there.

Published at 5 months ago

Services not good at all Too long wait they never prepare. Not enough worker ever. Alway 45 min smh

Published at 5 months ago

Transaction was very smooth and easy.

Published at 6 months ago

No express service available which is ridiculous just to pick up a document a waste of my dam time

Published at 6 months ago

Great service

Published at 6 months ago

I spoke with someone on the phone about posting an advertisement for a car show to help veterans and instead of telling me they dont do that they let me drive an hour and a half. Not a fan.

Published at 7 months ago

Published at 7 months ago

I just wanted to give a special shout out to Shaniqua at the Scenic Branch! She had amazing energy from the start of our conversation and she was such a delightful person to work with! Even though I was coming in to inquire about a service through the bank, you would have thought I was there visiting an old friend. Great customer service is hard to come by and she demonstrates it effortlessly. Make sure you request Shaniqua! Give her, her

Published at 7 months ago

THIS IS THE WORST BANKING LOCATION, THE LINES ARE ALWAYS LONG. THE ATM MACHINES WORK 60% OF THE TIME. I NEVER SAW 4 TELLER WORKING AT ONCE. THEY ALLOW PPL TO TAKE WITH OUTSIDE VOICES ON CELL PHONES IN SIDE WHICH MAKES FOR A EVEN MORE MISERABLE WAIT. I USUALLY DRIVE 45 MINS TO BUFORD FOR BETTER ATMOSPHERE BUT THIS LOCATION IS 20 MINS FROM ME AND I WAS IN A RUSH, TO HURRY UP AND WAIT I WOULD HAVE BEEN BETTER OFF JUST DRIVING I STOOD IN LINE 31 MINS

Published at 8 months ago

Dale and Christina was absolutely amazing today. They was able to help me open up an account stress free and look there time to educate me about Navy Federal Credit Union. I greatly appreciate this outstanding customer service!

Published at 8 months ago

I was thoroughly impressed with Navy Federal Credit Union, particularly with the exceptional service provided by Cara. Not only was she incredibly pleasant, but her efficiency was remarkable, making my experience seamless and swift.

Published at 8 months ago

Long line to get to teller, but move & take care of business.

Published at 9 months ago

Published at 9 months ago

There are 11 people in line .but only 1 teller to help customers. You have one person as a greeter. Their math ain t mathing. Poor customer service on top of that.

Published at 9 months ago

My husband and I came to open an account. The MSR Ashley B was amazing. The wait time was short and boy am I excited about being a new member. Brittany the manager was so nice. I would give 10 stars if I could!

Published at 10 months ago

Im not surprised at all that Navy Federal Credit Union is still practicing Jim Crow racism. In 2016, I attempted to get a home loan and was only approved for $150k. I went to another lender and got approved for $285k. This is why other races get left behind on the economic playing field, while others manage to thrive no matter what.

Published at 10 months ago

They never have enough tellers working and the wait time is always extensive.

Published at 11 months ago

This location is so slow this one Teller Name Anthony I m standing in line watching him it s literally taking him 15 minutes per customer and the other teller didn t have on a badge but she wasn t much faster and slow is an understatement

Published at 11 months ago

Damn ATM s never work

Published at a year ago

I come to NFCU and patiently wait in the hour + long line to get the specific denominations I need and to exchange the dirty bills they give me for cleaner ones. Today I was told they dont know who did this in the past, but they shouldnt have and refused to do so. This has never been an issue at any branch Ive ever visited (including this one) until today. The owners copy and paste response on the negative reviews just made me decide to switch to another credit union altogether.

Published at a year ago

The best Credit Union I have ever been to, good financial products with a low credit score

Published at a year ago

Published at a year ago

Published at a year ago

Definitely use to be a great branch at one point in time with giving grade A customer service. I waited my whole lunch break and 45 minutes over to receive a card to be printed. Then a lady who came 25-30 minutes after me got assisted and got her cards before me. Jordan definitely doesn t know how to prioritize members time as well as reassuring them they will be helped soon.

Published at a year ago

So this was my favorite location that as of lately I ve come three days, back to the back and was not able to get assistance! Mr. Jordan over there doesn t want to HELP expedite the line! He wants to be a nice Preme prissy manikin while over 23 people in line . I suggest you guys get more staff or able body willing team players as staff!

Published at a year ago

Kiddos to Summer ,who helped with my dad who has dementia.

Published at a year ago

If this was the only branch, I would close my account! Came in today to deposit a check and was asked, Where did you get this check from? The check was provided by a reputable company in which I will not disclose; however the companys name was printed on the check. I was also asked other questions pertaining to the check in a discriminatory way. I was made to wait while the young man continued to go back and forth to the back to talk to his manager I will never do business with the branch again!

Published at a year ago

Published at a year ago

I came to location it was 4:53pm young lady at door would not let me enter , she looked at me shook her head No! and locked the door! I had to try and cash check at Krogers ended up depositing funds now it s a hold on my check until Tuesday and today is Friday. My kids start school on Monday but thanks to her I m limited to my funds

Published at a year ago

Each time I visit this location the atm machines are down . Servicing is one thing (understandable) I was advised that the machines are serviced M-F around 2pm however the machines are down at night as well so the lines are long in and out sometimes with 2 tellers and associates just walking around . Today however there are 4 so thank you. If I didn t respect the institution I would definitely relocate.

Published at a year ago

Avoid this location. You will wait for 30 minutes at a minimum to do anything. People lined out the door into the parking lot. Atm lines are 30 plus deep constantly all day long. Save your time and go to differnt branch or bank with someone else like I chose to do.

Published at a year ago

Ashley was amazing. She helped me right away and had an extremely positive attitude. I will do banking with this location forever. Jordan was amazing a quick thinking as well. Great branch

Published at a year ago

People are friendly, knowledgeable, and professional...love the bank...could do without the massive crowd (wait in line).

Published at a year ago

This is the worst branch. The line is always out the door and then they make you wait outside in all types of weather because they are short staffed. It s 17 people in front of me in line and it s only 2 tellers. I ve been with navy federal for 18 years and I will be closing my account. It never fails every time I come in here line out the door and not to mention they changed the hold policy for checks to 3-5 business days.

Published at a year ago

Why does it take over an hour at the bank? This seems like a daily issue, yet the issue isnt resolved.

Published at a year ago

They are friendly and professional unfortunately for the volume of customers that visit the branch they are usually understaffed and the wait can be long.

Published at a year ago

This location needs help! I came in today to pay off a loan. I waited outside in heat over an hour and then another 45 minutes inside in line. The 2 ladies working the line seemed very slow. This is not a way to treat customers. if 12 is the busiest time of the day it doesn t seem like the best time for 1/2 the staff to go on break. There were several elderly and handicapped people that suffered through this long wait as well. Please do a better job servicing your customers.

Published at a year ago

This goes to Management. Give these people some help in the bank. I cant count the hours wasted over 10 years coming to this bank. They are understaffed. The staff is friendly and great but needs managements support. Our members are our mission? How?

Published at a year ago

Give The Ashley s a raise!!! The lobby was packed and I was overwhelmed. The ladies saw that and helped me immediately. They were nice and showed me a quick way to order a cashiers check on the app. They saved me a lot of time. Thanks ladies!

Published at a year ago

This location is the closest to my house and good lord the line is always long as ever. And consistently they always have only TWO tellers out of the FOUR that could be available. Please hire more help. They re very friendly and professional though.

Published at a year ago

An hour long wait just to get a sheet of checks printed. Are you kidding me??? No other branch is this bad. Get it together people you should be embarrassed.

Published at a year ago

Terrible staffing and Management. This place has been Jam Pack with a line out the door the hour I ve been here. 2 tellers

Published at a year ago

Poor customer service and poor communication. A lot of attitude and inconsideration. Being mindful since I m a new customer. Have nice day Dale.

Published at a year ago

I LOVE NFCU they just need more branch locations. You cant do EVERYTHING at the ATM. There are always long lines no matter which location

Published at a year ago

Best customer service without question

Published at a year ago

Updating my review to 1 star. They still make ppl wait outside even though COVID season is over and there are mad seats to wait in but they choose to make ppl stand outside even when it s raining. Customer service is as if they are doing us a favor. The branch is slow, lackadaisical; and the email customer service is terrible. The entire bank is wack. I am closing my account. EXTREMELY SLOW. They have no sense of urgency either. I have no clue why they even have this branch because they direct everyone to do stuff online. Some of the associates are super nice, but not all of them, but for those that try and please, here s your two stars. Branch banking is becoming obsolete and I see why.

Published at a year ago

I am currently a member and wanted to open an account for my daughter. Yes there was a wait but I have to say that my experience was very pleasant. Shaniqua did a great job assisting our needs! She was friendly informative and very efficient. Keep up the great work!

Published at a year ago

Not the best service. Highly disappointed. Ive worked in banking for years. You are to extend yourself while Im customer service. You go above and beyond for your customer. Definitely thinking about exiting thy relationship.

Published at a year ago

I m going to write the same thing that everyone else is saying in these reviews. LONG lines, customers waiting outside in the cold, and the branch is ALWAYS understaffed. Hopefully one day management or district office makes the decision to staff this branch accordingly. Talking about Our members are the mission. Please do better!

Published at a year ago

Always friendly and helpful.

Published at a year ago

Within one day of opening my account and putting money into my account THE BANK RESTRICTED MY ACCOUNT, and no one will talk to me or help me. They keep saying security and they hang up on me. Terrible bank

Published at a year ago

Worst banking experience at many locations but this location has been the worst. They will have the longest lines OUTSIDE in the hot sun or cold. I m literally sitting in my car from leaving the hot line outside because it s too hot to be standing for literally bet an hour. The lady at the front was toothless and rude to all of us who needed to come inside due to the heat. At least offer water and chairs or something if your customers are standing and hot long periods of time. There are multiple older people, veterans and seniors in these lines as well waiting to just see a teller. Shame on Navy Federal for this. I will be calling and emailing an official complaint. This is totally absurd and should be illegal to be standing in front of the bank like this.

Published at a year ago

Always packed, never enough tellers, don t come on a lunch break, after work, or on the weekends.

Published at a year ago

Thank you Catherine you really helped me tremendously . I really appreciate you.

Published at a year ago

The worst Navy Fed in GA. It s understaffed, and the 1 teller that is there will have the worst attitude you ll ever come across in a bank. Can corporate please come, and observe this branch. Another Navy Federal in Loganville would be very helpful to us, and this branch.

Published at a year ago

Published at a year ago

I never typically go into a branch unless it s necessary. Even though the lines are out the door most days, the staff seems friendly and do what they can to make sure that they are doing whatever they need to accommodate everyone s request. I recently closed on a home and this young lady named Shaniqua was training a young man named Heath. She was very thorough with her explanations during the interaction and I didn t mind it one bit. She worked well under the pressure. The lobby was full, but she was reassuring to the person she was training. Again my experience was pleasant. I don t know why people are on Google complaining for things that are out of the staff control and quite frankly the anger is misdirected. Lines can be prevented with the self sufficiency of Navy Federal online options. Again I think the staff is amazing from the time I walked in, they were seriously on point. Please give this location a chance. And be kind to the workers. They deserve it and they seem caring.

Published at a year ago

Great Banking Institution

Published at a year ago

By far the worst location ever ATMs does not work. No deposits through ATM. No drive-through long lines outside and the gentleman that comes to the door to select people to come in is very rude never will. I patronize this location again and will share mine zero star experience.

Published at a year ago

Constantly understaffed, lines out the door always. Only 2 tellers working with 22 people in line. God help you if you try to use the extremely slow ATMs if they are actually working. Its so frustrating trying to use this branch. Im close to closing my account and finding another credit union.

Published at a year ago

I have no complaint other than lack of accessiblity. 1 single location inane given area.

Published at a year ago

The line is always long, even for the atm. They need more tellers and ATM machines. Every time I need to make a simple cash deposit it s sooo time consuming. Out of four teller stations only 2 are open and the line is once again out the door.

Published at a year ago

I waited patiently in line inside even though the ATMs outside weren t working. When I got to the register Ashley assisted me. She wa a friendly, helpful and looked into my questions. I left completely satisfied and grateful once again for having Navy Federal.

Published at a year ago

Published at a year ago

Ill let you know after TODAYS visit! 3 stars and counting.

Published at a year ago

Always helpful for all my banking and finance needs

Published at a year ago

Because NFCU closes early on Saturdays I had to deal with an awful ATM machine. The worst part was that there was only one working atm machine. The stupid atm machine would not take my cash and Check deposits. Returned them all to me. I was holding up the line and decided to leave.

Published at 2 years ago

Published at 2 years ago

Friendly staff and great customer service.

Published at 2 years ago

Everytime I visit this credit union, the line is out the door. There is always 20 people in line and 1 or 2 tellers. Clearly this is management issue and they need to do something about the wait times. Thank God this is not my primary bank!

Published at 2 years ago

I came in today to pickup some paperwork and discuss a few concerns. I asked to speak to a financial advisor, however I was asked what were the specifics of the conversation I needed to have with the advisor. This is at its highest of disrespect because if I wanted everyone in the building to know my business then I would not have asked to speak to a financial advisor in the first place.

Published at 2 years ago

The ATM machines always have issues

Published at 2 years ago

Peak time for financial transactions, and there are only 2 tellers assisting the 20 members inside.

Published at 2 years ago

Just atm

Published at 2 years ago

WHY...for the Love of GOD, is there never more than two bank tellers available to assist in this place? and the line is always and FOREVER long sometimes outside the building ? I always have to spend my whole morning here! I dont get it for the flow of customers, that you only have one or two tellers and you all know you are busy ALL week. Please 3 or four tellers daily would alleviate the unnecessary wait time here.

Published at 2 years ago

Today I came into the bank in hopeful of getting a loan for a vehicle, the experience with this woman was horrible I don t know if she was having a bad day or she s a very racist person. Or maybe she just didn t know her job. I have a credit score 800+ this woman drilled me like she was the actual bank owner Seems like she didn t want do her job I was asking very basic questions I am in finance! She tried every angle to make me feel uncomfortable and trust me I have a Lot of finances in the bank!! Navy Federal need to rethink their employees this is unacceptable!!!!! I wish I could ve gave a zero! I am thinking about pulling all my money out.

Published at 2 years ago

Level of service is not good.... Supposed to be kind, caring and supportive. Like the Spirit Airlines of Banks

Published at 2 years ago

Terrible customer service! Not enough tellers available to accommodate people who are on their lunch break. Making people wait outside because they cant block the door yet, utter disregard for the wait times. One teller working during the lunchtime hours??? Seriously, navy Federal, do better!

Published at 2 years ago

They might as wellbe wells fargo customer service is pretty much non existent. When I walked in 15 mins ago yhere was four tellers and 10 people in front of me. Now theres one teller and 11 folk behind me. There seems to be, rather there is no sense of urgency. Just want to make a payment, shouldve just mailed it in. This wont happen again.

Published at 2 years ago

One of the worst credit unions. Bad business.

Published at 2 years ago

Published at 2 years ago

I am So tired of this bank location! The ATM machine is ALWAYS BROKE. Im closing this account!!! I stood in line 25 minutes to deposit my check.. I deserve better service.

Published at 2 years ago

Published at 2 years ago

Only has two ATMs, and there is always a big line . Only because every time I come only one ATM works. I wait up to 30 min in line just to withdraw money. Highly annoyed as I type because this is what I m going thru at the moment. I asked an employee for help and she told me to use the other one and closed the door hard all bc they was closing . Disrespected me

Published at 2 years ago

This branch never has enough tellers, wait times are terrible. On every occasion I ve been to this branch (I ve been coming here for years) line is out the door but only has one person working. @NFCU you can do better.

Published at 2 years ago

Very nice location

Published at 2 years ago

Great customer service!!!

Published at 2 years ago

Customer service is awful, ALWAYS A WAIT AND EACH TELLER TAKES FOREVER NOT SURE HOW THEY ARE SRILL IN BUSY

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Took a long time

Published at 2 years ago

Published at 2 years ago

I would not recommend Navy Federal to any small business owners or potential owners. I cannot speak on their personal finance policies. You are unable to walk into the branch to set up a business account or discuss business finances all of that is done over the phone. You also have to fill out a pre application to start a business account, completely understandable, however after you complete the application it states they will follow up with you in 2-3 business days. They do not. After 7 days with no follow up from them I decided to call in and check on the status of my application to which they stated to me oh we expect members to call us to finish processing the application over the phone. This is an issue for me because why wasn t that clearly communicated at the end of the application? Time is Money especially in business and I could ve saved myself time if I had know the proper next steps after filling out the application. These two things are major strikes in my opinion and was enough for me to not move forward with them on a business account. I would never recommend them for a business account.

Published at 2 years ago

I always have a pleasant experience at this location. The lines move quick even when I see people waiting out side, its because they dont want it so packed on side. Great customer service as well

Published at 2 years ago

There is no way to get service until 9am on credit card or debit card issues. you cant increase limits which may be necessary. You cant go on line and make a request and the live chat is worthless because it just answer basic question and the agent have no way to access your account. This is for your UX/Ui designers as a user this is a reason for me not to even use the online service for anything but to look up my account information. I am extremely dissatisfied as a user who surely falls in the category of needing actual assistance and directed away from a phone call to faster service on the mobile app or online because all of the member service representative is busy. That fact is not true but if corrected would greatly improve user satisfaction.

Published at 2 years ago

Very polite and helpful I opened both a personal and business account with navy

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

More than 15 people waiting in line in and out of the building. Just two tellers. SMH. Not acceptable. Do better NFCU.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

This was my first coming here and I was truly pleased with the service. When it got busy one of the tellers called my husband and I to her desk to help us. Shanquita was very friendly to me, great personality very helpful. We will definitely come back to this location.

Published at 2 years ago

We went in today to get information on a loan. There was essentially no wait, and everyone that we encountered was professional and friendly. Travis was exceptionally helpful and patient with answering our questions and processing our loan. He is a wonderful representation of Navy Federal! The process was smooth and seamless!

Published at 2 years ago

Always great service!

Published at 2 years ago

You cannot contact a branch directly and instead have to speak to customer service who acts as a middle man. I dont understand how this benefits anyone. I was told a branch could handle my request and even told them I would be driving a long distance and to make sure they knew for sure. Of course I get to the branch and they cannot help me. If I could have spoken with someone at the branch, this would have been a non-issue. This policy makes no sense at all.

Published at 3 years ago

The more I deal with yall, the worse yall get!

Published at 3 years ago

Very very poor communication between branch and customer service. Long wait times. Same rhetoric each time with no resolution. It seems the branch does not communicate with customer service at the 1 888 number. Leaves the customer in the middle. Will take my business elsewhere.

Published at 3 years ago

Published at 3 years ago

Lines are always long standing outside in heat 35min blaming it on COVID but only have one person working wouldn t be writing this if it only happen 3 times PLEASE GET HELP

Published at 3 years ago

Ive been a member for many years and NFCU offers great rates for different products

Published at 3 years ago

Published at 3 years ago

Pretty much always a decent experience here. Sometimes the ATM machine is down. The staff has been fairly nice when I ve been here.

Published at 3 years ago

Published at 3 years ago

Great place, but a cashier name Sepideh gave me attitude today when I asked her to give me my cash in certain bills.

Published at 4 years ago

Bad service why would I want to write all my personal information outside when I need to conduct business in for safety for my protection.

Published at 4 years ago

Never servicing the ppl. Always a long line wrapped around the building. Ive come by 3times today! Ppl r inside working but no one is being helped Consumers expect changes due to COVID but the changes should be to help make things beneficial Customers standing in the hot sun with one ATM broken!

Published at 4 years ago

Super helpful people. My advisor was wonderful as well. She worked with me and we our working towards our goals. Thank you again NFCU!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

The lines can get a little long but the tellers work hard to get everyone thru fast and are always friendly.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Great financial institution, had no problems at this location. Fast, easy & friendly service.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I arrived at this location at 5:06pm. As the woman at the door was letting out her last few customers, I made eye contact with hope that she would allow me to come in and complete my transaction. Instead, she looked me in the eyes as I mouthed is it too late and closed and locked the door without acknowledgement . Very disheartening . Wish she had saidsorry too late.

Published at 5 years ago

Great Bank And Friendly People

Published at 5 years ago

Came in to get some cash, and the service was quick. Luckily there wasnt a large crowd.

Published at 5 years ago

Published at 5 years ago

Drove all the way here from Stone Mountain to deposit cash, neither of the arms were accepting deposits.

Published at 5 years ago

Over 50 customers waiting to get seen not enough workers 3 rooms are unoccupied need to hire more employees waited over 15minutes for a debit card

Published at 5 years ago

Navy Federal in general has never disappointed me. This branch is no different.

Published at 5 years ago

Horrible service to be a Credit union(instead of a Bank). Misinformed by teller and the bank is not willing to resolve. When I call the 800#, they push it back over to the branch. No accountability. They have little loopholes but dont make you aware of the best way to make deposits, etc. I went to the counter and asked if my large deposit would be available right away. It was an emergency w/d from my 401k. The young lady said lets see. Not only were my funds not available, but they held the bulk of my check- going into June. I could understand if this was a questionable institution that wrote the check but its a reputable bank KNOWN for 401k!!! I kept calling pleading for assistance. I was informed that if I had deposited in the ATM it would have released the full amount. THIS IS RIDICULOUS!!! I want to close my account SO bad and go to Peach State or Any Bank would probably suffice!!! Their service is as if youre in line at the DMV!!! HORRIBLE!!! DO not Bank with them. I will NOT refer anyone here ever again!

Published at 5 years ago

Published at 5 years ago

My husband needed to get a copy of his 1099 we waited over 35 mins at the Snellville location, only to be told it has to be mailed to is for the Virginia location.

Published at 5 years ago

Dwain helped us today and was extremely professional, courteous, and helpful. So far have only.good things to say about NFCU.

Published at 5 years ago

I visit the Snellville location and since theyve renovated the wait is ridiculous. Please hire more tellers

Published at 5 years ago

I have been a member here since 2009 and have never had a problem with NFCU until the past year. The credit union itself is amazing but this branch has declined so much. Customer service is terrible. I could barley understand the receptionist and we couldnt even meet with an actual banker. I asked to order checks and the reply was not today just go do it online. Its sad cause its the only branch around here. If the customer service does not turn around we will be taking our business to a different credit union.

Published at 5 years ago

Published at 6 years ago

Published at 6 years ago

My negative review has to do with one particular employee named Edwin. My interaction with him was extremely disturbing. I found Edwin to be rude, condescending and presumptuous. He should not be empowered to work with the public. Especially in the banking industry where respect, trust and customer service are the foundations of a strong relationship.

Published at 6 years ago

Waiting long time

Published at 6 years ago

Under construction and no notice so we drove all the way over, in traffic, and cant be helped. Way to go guys!

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Courteous and Quick.

Published at 6 years ago

We have our personal and business accounts with Navy Federal. They do a great job of letting you know if sone unusual activity is taking place in your account. I use their IRAs and other savings options.

Published at 6 years ago

The ATM is always broken.

Published at 6 years ago

If you want to make a deposit after hours on the weekend dont even think on coming here to deposit your money cause it never allows you to deposit check or cash

Published at 6 years ago

Opened an account here and after I brought in my documents they lost them. But till I moved money into the acct and now it is locked and I am having to deal with the issue over the phone and online. What a pain. She was very helpful setting up the acct but I would rather it was done right.

Published at 6 years ago

The wait to speak with a specialist is ridiculous. Then they will pretend like they didn t know you were waiting and then put you at the bottom of the list to be helped. Will never go to this branch again.

Published at 6 years ago

Can t believe I have to wait 1 hour to see somebody about a problem they caused!! Thinking of taking my business accounts elsewhere! The 1800 line is even worse they are scripted and undertrained.

Published at 6 years ago

Excellent wait time

Published at 6 years ago

2 hours plus wait to see a banker to me is ridiculous...

Published at 6 years ago

Pretty disappointed in Navy Federal. I understand the 30day new customers check hold policy but Ive been a customer for over 30 days now and my account has always been in good standing Ive never overdrefted it. So I made a cash deposit at an ATM and they held it for 5 business days also. They never told me about this hold until after I called customer service trying to pay my car payment with the money I deposited. Since they held my money my car payment was late and got me a $25 fee from my lean holder. Probably going to close my account and find a better credit union because Im not going to be with one that always holds my money for a week. Dont bother opening an account with them go to USAA.

Published at 6 years ago

Published at 6 years ago

Always a good time when visiting.

Published at 6 years ago

I love this credit Union, great people work here, excellent friendly professional service!

Published at 6 years ago

Published at 7 years ago

I wanted to bank with a credit union so I chose NFCU. But its not as convenient as I thought. This branch constantly has an atm that wont accept deposits. With this being the only branch in the area, they need multiple atms to ensure deposits get posted. That is unacceptable for people that have to drive all the way over there, only to find out they cant make an after hours deposit. Or they need another branch in Gwinnett asap. I am beyond frustrated with the lack of access to my getting my money posted in a timely manner. Even cash is placed on hold!!! And the co-op banking deposits are placed on an automatic 5 day hold, yes even cash is held for 5 days if you go to a co-op atm. This would be a great credit union if they could figure out how to improve their processing time and eliminate the holds on cash.

Published at 7 years ago

Published at 7 years ago

Always a line at this branch. Not open on time. Love the bank, disappointed in customer service at the branch.

Published at 7 years ago

This branch is ridiculous, always a line not enough tellers and the front desk person usually decides to take over 15 minutes with a single customer. Not happy.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

My bus driver c ant get over there at 5

Published at 7 years ago

I absolutely love my bank. Ive never had a problem. Been a member since 2011. I have since had my mama, grandma, stepdad, little sister, & 3 bestfriends (sisters) join.

Published at 7 years ago

In 2005 I became a member. NFCU was the best. Somehow over the years they became the worst. Completely incompetent. I dont recommend NFCU to anyone.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Navy gave me a second chance at becoming financially stable I love that bank

Published at 7 years ago

Quick and friendly service!

Published at 7 years ago

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago