Georgia's Own Credit Union

I have been a customer at Georgia's Own Credit Union for over 30 years. I have always received outstanding customer service. I use the Marietta Branch. Last Wednesday I went to the to the bank for a cashier's check. Gabby was the young lady who assisted me. She was friendly, professional. and helpful. Gabby also gave me information on the Credit Union's CD's in case that I might be interested. I would like to thank Georgia's Own Credit Union for having such an outstanding employee.

Published at 6 days ago

I just love this place! Everyone in my family has an account, including my 7 yr old. Teaching her about money and managing it has been fun for her. The staff there always make it an experience for her. Amanda and Tina are her "personal bankers." For us boring adults, Tomika really helped my family and I choose the best accounts that suit my families needs and is always there with an answer when I have questions (like struggling to create an online account because I didn't read all the instructions lol). 10 Stars and counting

Published at 4 months ago

I meant to leave this review a few weeks ago, so please forgive me. I had the pleasure of being assisted by Gabby, such a kind and helpful young lady who went above and beyond to help me. I love Georgias Own and always look forward to having to go into the branches to work with the staff. Top notch!

Published at 2 weeks ago

Wow! Leonard and Amanda helped us so much! We had to close our loan TODAY... but Atlanta traffic lol. We arrived at 4:00PM, at closing time. They helped us anyway-- and with patience, excellence and kindness. We so much appreciate Georgia's Own and these two fine folks helping to meet the needs of their constituents! 10 out of 10!!

Published at a week ago

I recently had the pleasure of working with Michelle at Georgias Own Credit Union and I couldn’t be happier with the experience. From the moment I walked into the office, I was greeted warmly and made to feel like a valued member. Michelle was incredibly knowledgeable and took the time to understand my financial needs and goals.
The loan process was smooth and transparent. Michelle explained all of my options clearly, helping me choose the loan that best suited my situation. She was patient in answering all of my questions and made sure I felt confident in my decision. The attention to detail and level of personal service was outstanding.
What really stood out was the genuine care and commitment she exhibited to my daughter. She even assisted her with getting her first Visa card. . Thanks to Michelle I secured the loan I needed with terms that work perfectly for me.
I highly recommend Georgia’s Own and specifically Michelle for anyone in need of financial services. The experience was exceptional from start to finish.

Published at 2 months ago

Love the Marietta branch! Wish it was closer to Canton, but oh well. I'm a huge fan of Carmen Cotton! She has helped me numerous times, and if she is in, I get a wave through her office window two offices away! If not on the phone, she always comes to the counter to say hi to me. Everyone does a great job at this branch. Wish I could name everyone, but I can't remember that many names! Ms. Cotton even replied to an email when she was on vacation. That is true customer service. Thankful for this branch.

Published at 2 months ago

That there were crying customers should have been my first clue... I was there to close my late father's account. What I experienced was a miserable process from start to finish. One of the agents needed a complete attitude adjustment. She was nastier than my grandpa's feet. Honestly, I don't know how they get customers nor keep them. After submitting to what felt like a full rectal exam, I was able to close the account more than 48hrs later... only to see (after having left) that they have misspelled my father's name on the cashiers check. In my defense, I was heading out of town immediately after leaving there and the check was handed to me in a sealed, windowless envelope. So, I didn't see the error until the next day. I somehow feel like I should just be thankful there was actually a check for the correct amount in the envelope and take my chances on opening another account elsewhere.

Seriously, I would rather pluck Donald Trump's ingrown pubes with my teeth than go back to this bank.

Published at 3 months ago

I have been banking with Georgia’s Own for over a decade, and before that when it was Georgia Telco CU for several years added to that. I have always had excellent and professional customer service from their qualified staff which is much better selected than most commercial banks I've used in years past.

The web platform continues to progress in its development. This branch has been an asset in helping me start a business. When I have needed to get documents notarized, this branch provides a notary service that is invaluable. If I had known about their services years before, I would have switched to a community-oriented credit union like Georgia's Own years earlier.

Published at 4 months ago

I worked with Carmen Cotton she is very professional sweet and personal and honest when it come to your financial needs. if you are looking for a personal banker I highly recommend Mrs.Cotton

Published at a day ago

I was sitting with Michelle today and she was so patient with me and helpful! She helped me straighten out my accounts, answered all of my questions and made my experience great! I would recommend Michelle and this bank without hesitation!!

Published at 2 days ago

Amanda is phenomenal! I see her most times when using the drive thru, and she is always professional, kind, and highly efficient in all she does! Love her!

Published at 4 days ago

The Marietta branch has been taking care of us for almost 30 years including all of our auto loans. Thank you!

Published at 5 days ago

Tamika is an excellent professional employee, who makes our banking a pleasure weekly.

Published at 6 days ago

I have been a customer at Georgias Own Credit Union for over 30 years. I have always received outstanding customer service. I use the Marietta Branch. Last Wednesday I went to the to the bank for a cashiers check. Gabby was the young lady who assisted me. She was friendly, professional. and helpful. Gabby also gave me information on the Credit Unions CDs in case that I might be interested. I would like to thank Georgias Own Credit Union for having such an outstanding employee.

Published at 6 days ago

Wow! Leonard and Amanda helped us so much! We had to close our loan TODAY... but Atlanta traffic lol. We arrived at 4:00PM, at closing time. They helped us anyway-- and with patience, excellence and kindness. We so much appreciate Georgias Own and these two fine folks helping to meet the needs of their constituents! 10 out of 10!!

Published at a week ago

I meant to leave this review a few weeks ago, so please forgive me. I had the pleasure of being assisted by Gabby, such a kind and helpful young lady who went above and beyond to help me. I love Georgias Own and always look forward to having to go into the branches to work with the staff. Top notch!

Published at 2 weeks ago

I have been with this bank for years. Best bank I ever had. Always looked out for me and I never had an issue.

Published at 2 weeks ago

Ms. Ford was very helpful with providing hurricane loan information to me. She was very personable and was very knowledgeable.

Published at 2 weeks ago

Carmen (the branch manager) and the entire staff are perfect examples of positive professionalism married to great service with a smile!

Published at 2 weeks ago

Michelle B. was pleasant and friendly. Made sure all my concerns were handled. Got me in and out quickly. Now this is service! Thanks Michelle!

Published at 2 weeks ago

Published at 2 weeks ago

It s always a great time when I come to the Marietta location. Amanda is always helpful, knowledgeable and has great customer service! Good help is hard to find but she goes above and beyond and it s greatly appreciated.

Published at a month ago

Coretta- I recently went into the Marietta location and had the pleasure of meeting Vickie and she was very knowledgeable, friendly and professional. She assisted me with my banking needs and would highly recommend her.

Published at a month ago

I want to commend Michelle Adams for her excellent service. She handled a very complicated and detailed transaction(s) for me. She was consistently pleasant and resourceful finding all of the answers. We need more people like her. Elizabeth Hineman

Published at a month ago

The absolute WORST!! My daughter went in to open a checking account and apply for an auto loan and was advised that she would be able to apply because they were getting ready to close in a few mins. The time was 3:45! The manager and he employee were extremely nasty!

Published at a month ago

How these people are in business is beyond me - paid off a vehicle 28 days ago and still the title has not been released. I have called multiple times and keep getting the run around as well as told they will be sending it that same day, and here we are 28-days later. Take your hard earned cash to a credit union that will care and work for you. Avoid this one at all cost.

Published at a month ago

Went to their website and was told through their portal I had an excellent chance of approval for the Visa credit card. They ran my credit, which appeared on my report, and then kept asking for additional documents left and right. As of August 5th, I sent documents requested over and never heard anything back. I signed up for a savings account to attach to credit card and now I m looking at closing it with how terrible they ve been compared to LGE Credit Union. Suggest taking your business elsewhere, especially if that s what you were looking to do.

Published at 2 months ago

We have been with Georgias Own for many years and have always been treated to fantastic service. Carmen Cotton in particular has always been great to work with!! Highly recommend!!

Published at 2 months ago

My wife and I had a great experience of getting a car loan services and process. The Loan Manager, Carmen Cotton, gave us the upmost excellent service at the Marietta Office/Branch. Ive have been a member over 25+ years and have had great service.

Published at 2 months ago

Love the Marietta branch! Wish it was closer to Canton, but oh well. Im a huge fan of Carmen Cotton! She has helped me numerous times, and if she is in, I get a wave through her office window two offices away! If not on the phone, she always comes to the counter to say hi to me. Everyone does a great job at this branch. Wish I could name everyone, but I cant remember that many names! Ms. Cotton even replied to an email when she was on vacation. That is true customer service. Thankful for this branch.

Published at 2 months ago

Amanda is always helpful & efficient. I appreciate the quick service at this branch! ~Mrs. Smith

Published at 2 months ago

I recently had the pleasure of working with Michelle at Georgias Own Credit Union and I couldn t be happier with the experience. From the moment I walked into the office, I was greeted warmly and made to feel like a valued member. Michelle was incredibly knowledgeable and took the time to understand my financial needs and goals. The loan process was smooth and transparent. Michelle explained all of my options clearly, helping me choose the loan that best suited my situation. She was patient in answering all of my questions and made sure I felt confident in my decision. The attention to detail and level of personal service was outstanding. What really stood out was the genuine care and commitment she exhibited to my daughter. She even assisted her with getting her first Visa card. . Thanks to Michelle I secured the loan I needed with terms that work perfectly for me. I highly recommend Georgia s Own and specifically Michelle for anyone in need of financial services. The experience was exceptional from start to finish.

Published at 2 months ago

Michelle was very helpful for the service that we needed. Thank You for your service.

Published at 3 months ago

That there were crying customers should have been my first clue... I was there to close my late fathers account. What I experienced was a miserable process from start to finish. One of the agents needed a complete attitude adjustment. She was nastier than my grandpas feet. Honestly, I dont know how they get customers nor keep them. After submitting to what felt like a full rectal exam, I was able to close the account more than 48hrs later... only to see (after having left) that they have misspelled my fathers name on the cashiers check. In my defense, I was heading out of town immediately after leaving there and the check was handed to me in a sealed, windowless envelope. So, I didnt see the error until the next day. I somehow feel like I should just be thankful there was actually a check for the correct amount in the envelope and take my chances on opening another account elsewhere. Seriously, I would rather pluck Donald Trumps ingrown pubes with my teeth than go back to this bank.

Published at 3 months ago

Tina at this location is the best. Every time I go in there she has a smile on her face and helps me with anything I need without any complaints. She is the best at what she does!!!

Published at 3 months ago

Michelle provided exceptional memñservice expedited a replacement credit card going above and beyond to accommodate, even with a tight window of time before getting to meeting. Tina provided supejrior knowledge and exceptional member service on yesterday. Best Branch; Beyond Five Stars Service:)! Phenomenal Leadership!!

Published at 3 months ago

Michelle Belizaire is so kind and easy to talk to at this branch. When I go I make sure to ask for her, I feel very comfortable talking to her about my finances.

Published at 3 months ago

Excellent service from Michelle and Carmen at the Marietta Branch. I will recommend this branch for in-service banking needs. We created an online appointment and upon arrival, the welcome was very personable and efficient.

Published at 4 months ago

This location has always been the best in customer service. I talked with Carmen recently and she went above and beyond to assist me In getting a loan to purchase a car. She also walked me through the process and quickly got back with me on the approval and was there guiding me until I drove away with my vehicle. She even contacted me afterwards to be sure the process ended great and the purchase went great with my car. Thank you for making this a good experience for me.

Published at 4 months ago

Excellent customer service. Amanda is so professional, knowledgeable and kind. Thanks for all your help.

Published at 4 months ago

Teller Amanda was an absolute delight! Even though the bank was very busy she had a happy and helpful attitude! This branch also will deposit cash unlike one of their branches in Roswell.

Published at 4 months ago

I came to Marietta branch to change my account to gain more interest Michelle Belriape was very helpful making me aware of my different options

Published at 4 months ago

I have been banking with Georgia s Own for over a decade, and before that when it was Georgia Telco CU for several years added to that. I have always had excellent and professional customer service from their qualified staff which is much better selected than most commercial banks Ive used in years past. The web platform continues to progress in its development. This branch has been an asset in helping me start a business. When I have needed to get documents notarized, this branch provides a notary service that is invaluable. If I had known about their services years before, I would have switched to a community-oriented credit union like Georgias Own years earlier.

Published at 4 months ago

I just love this place! Everyone in my family has an account, including my 7 yr old. Teaching her about money and managing it has been fun for her. The staff there always make it an experience for her. Amanda and Tina are her personal bankers. For us boring adults, Tomika really helped my family and I choose the best accounts that suit my families needs and is always there with an answer when I have questions (like struggling to create an online account because I didnt read all the instructions lol). 10 Stars and counting

Published at 4 months ago

Professional consistent service. My monthly in-person banking transaction has been handled promptly and professionally. Thanks to Amanda my banking representative.

Published at 5 months ago

Amanda was very courteous, helpful, and had a positive attitude. She is a great ambassador for your team. Marietta branch

Published at 5 months ago

Mrs. Cotton was very professional, yet so personable. I appreciate her welcoming smile as we entered her office, her thoroughness and elaboration on the banking service that I needed. She is so patient and listens well. I felt so comfortable and confident that I was getting the information that I needed. The next time that you go to Georgias Own Credit Union for assistance, ask for her. You will be happy and accomplish your banking needs that you sought after.

Published at 5 months ago

Worked with Keva and Michelle today and had a great experience. Keva reminded me that I could get a 1yr Flex CD and make 4.5% on money that was sitting in my other account and Michelle made it happen. I appreciate the friendly service and smiles during the process.

Published at 5 months ago

Absolutely the best bank ever! Lost my debit card and they replaced it right away for me. Amanda helped me out today and gave awesome customer service. I couldn t be happier to be a customer and will be one for life!

Published at 5 months ago

I have been coming to Mariettas branch for over 25 years and have had very good experiences there. I am usually in and out with deposits or withdrawals without any issues. Recently I have had some interactions with the staff, especially Tomika. Tomika assisted me in opening a CD at the suggestion of a teller to make my money work for me while it was sitting there. Tomika opened the CD within minutes and was very pleasant as always. Thank you for the excellent service.

Published at 5 months ago

Published at 5 months ago

I was helped by Carmen Cotton today regarding the refinance process. She was very helpful, insightful and knowledgeable regarding rates and improving credit scores. Her honesty was refreshing and she answered all of my questions. I plan to continue to do business at this branch. Kudos to Mrs Cotton.

Published at 5 months ago

This review is long over due. I have been a customer at Georgias Own for over 20 years (even when we were once Georgia Telco). This branch by far is the most professional and personable group of individuals in the banking industry. In a time where things are trending to AI and virtual solutions, it is much appreciative to be able to walk into a branch and have everyone call you by name. Mrs. Carmen, Mr. Leonard, Tameka, Amanda, and the rest of the entire team are just amazing. Customer Service has become a thing of the past in our fast paced world, but not at this location. Mrs. Carmen and her entire team embody serving others, and always with a smile. So Georgias Own, whatever you do, please do not take Mrs. Carmen or Mr. Leonard away from this branch. If you do, it would be a great disservice to the community and Georgias Own. This team is a great representation of what CUSTOMER SERVICE should be at Georgias Own. Their service is simply REMARKABLE!

Published at 5 months ago

I came to the branch with low expectations, but I was greeted with a smile from Security, Tellers and Management. I was blessed to be taken into Tomika Carters office and she was so kind and helped me with all my needs. Very professional and you can tell she loves what she does. I would recommend this branch to anyone thats looking for caring customer service.

Published at 5 months ago

Opened up a new checking and savings account for my son today. The staff was very professional and friendly. They took extra time to go over details with my son and gave him great advice. Tomika Carter was very helpful in getting the account set up and finalized. Would highly recommend the Marietta Branch of Georgias Own Credit Union.

Published at 5 months ago

The attention and quick process for any transaction. Excellent, fast and satisfactory service from the staff.

Published at 5 months ago

I have been a member for some years, now. The tellers at the branch on Cobb Parkway are great. I ask them for $2 bills all the time and get them. Cool. My last trip into the Credit Union, I asked about getting an increase to my personal credit line, because I recently started a roofing business and things are finally picking up. I explained that I had not received my tax documentation for my S-Corp nor have I gotten Quickbooks setup for payroll, but these things are being handled by our accountant. Without the documentation the young lady could not help. Fine, understood. My gripe: Not 5 days after my visit to the Georgias Own, I received a letter in the mail from them saying that they WILL NOT be renewing my line of credit as of 05/31/2024. This made me super unhappy - obviously. It will be their loss. I was about ready to convert my business banking from Bank of America over to the credit union, but now I think I may have to seek other options. Seems as long as direct deposits are flowing in, theres never an issue. Cant prove on the spot - even with business license EIN and Department of State paperwork - I dont have employment on paper - so Im being ousted from Georgias Own. Amanda, with the beautiful eyes and gorgeous smile - I rate her 10-stars. She is always a pleasure to talk to. All of the front staff, even my man the security guard are great. BUT... Whoever deems me unworthy of membership and / or credit with the bank... I have no good words for them.

Published at 5 months ago

I visited GA OWN CREDIT UNION in Marietta, GA. I was greeted with a beautiful smile and welcoming welcome by the teller. I will say Im pleased with the attentiveness of the staff. Michelle Belizaire was the representative that assisted me. She was very professional and knowledgeable of their products & services. Thank you Michelle for helping me. Have an amazing day!!

Published at 5 months ago

Visited the Marietta branch today, with my elderly Mom. Michelle was patient, kind and addressed every single concern and question that my Mom through at her. (Despite being little old lady Mom is a pretty tough and savvy client. Michelle was wonderful. Upon leaving my Mom commented that Michelle was not only nice but very smart. (Thats a very (rare) and high compliment from Mom! Keep up the good work. Obviously client service is top priority for Gas Own Marietta branch!

Published at 5 months ago

After all approvals for a loan takes 3 days to get a chk to buy a car. Seller wanted to bail but got the chk the 4th day. Hopefully. Terrible customer service.

Published at 5 months ago

I would like to shout the staff at GOCU - Marietta Branch. Thank you for going above and beyond the standard for customer service. I was on a tight schedule to purchase a vehicle and everyone stepped up, worked together and got it done!

Published at 5 months ago

Our family has used Georgias Own Credit Union since 1979. It is always a pleasant experience. AMANDA is the one that I usually deal with and she is friendly, quick, and efficient. She always has a smile on her face, and, in her tone of voice.

Published at 5 months ago

Update 5/7/24 A manager called me back the following week to fix the issue at hand and was able to complete what I went up there to do. Unfortunately, all that work went in vain because again a couple staff members assisting me didn t do their due diligence. It was an extremely backwards process. I thought what was already a poor experience was going to get better but instead it got worse and I m so baffled at how they handle their process and how I wasted so much time for nothing. GOCU needs an all around company wide training and reconstruct processes so they don t waste peoples time. If there was an option for 0 stars it would be the choice of this experience. I would have appreciated after speaking to 6 different employees and an email that I was told the correct information before I wasted my time going up there and accomplishing nothing. GOCU needs a company wide compliance training and knowledge check afterwards. Terrible experience.

Published at 6 months ago

This Georgias Own everyone is warm & welcoming even the security guard at the front door is welcoming. I had a pleasure working with Tomika she is amazing & great communicator & very listening. She assisted my mother & I very well. This was my first time at this location but I really enjoyed the customer service that we received. Kudos to the staff definitely kudos to Tomika!!

Published at 6 months ago

Tomika Ranger is the person to deal with at this location. She always goes above and beyond to make sure you are taken care of and satisfied with the result. I m a very satisfied customer of 23 years with this credit union and this location.

Published at 6 months ago

Ive been a member of Ga Own for over 30 years. Customer service along with product offerings has been stellar since day 1 & has never wavered. Thank you Mrs. Carter.

Published at 6 months ago

We had a wonderful experience working with the staff at Georgias Own Credit Union. The staff is personable, professional and willing to help.

Published at 6 months ago

We ve been members since 2018 and the experience every time is a 10/10. All the employees are amazing, they go above and beyond with everything you need. We ve had auto financing, personal loans, credit cards and personal accounts and everything has been a smooth process.

Published at 6 months ago

I love coming to my branch. I have my personal and business accounts with them. Usually, I have to do multiple transactions when Im here. I am also a fast talker as well. But the staff here takes care of everything I need done, and its always spot on. I saw Amanda today, since I went inside. I had multiple transactions and needed a new card. She took care of it all and went above and beyond. Even reminded me about my I.D. thats about to expire. Even got my favorite flavor sucker.

Published at 6 months ago

Had a great experience working with Carmen and Tina. They were friendly and professional.

Published at 6 months ago

Thanks Ms. Tomika, you made my experience knowledgeable, helpful, trustful and most of all friendly. You were GOD sent.

Published at 6 months ago

Great Experience yesterday! Amanda was able to help me get a new debit card quickly and deal with my request for cash! She was very helpful and friendly.

Published at 6 months ago

Since being retired, I dont have to go to the credit union often, but today I had to go into the Marietta branch, and I was greeted by a nice and friendly teller named Keva, I told her what I needed, and she handled it for me in a very courteous and efficient manner.

Published at 6 months ago

Amanda was great, greeted with a smile and got me in and out fast..

Published at 6 months ago

I have been a member at Georgias Own for over 27 years, starting when they were Georgia TelCo (Im 34), and they have always been great people to do business with, no matter where I am. I now live near the Marietta location, and I have never had a bad experience, from opening/closing accounts to purchasing my house through their mortgage program - its always been a breeze. I especially appreciate Amanda. She is such a sweet and pleasant teller, and took time to make my experience last week extra special, just by delivering phenomenal customer service. Thank you!

Published at 6 months ago

Published at 6 months ago

Have used this bank more than 35 years since they were Telco Credit Union. Banking fantastic, always friendly and great service! This last visit, Amanda was super friendly and so was her counterpart. They call you by name and are always professional.

Published at 6 months ago

I am long standing customer and wanted to share my experiences. I feel the counter service staff are friendly and professional. They do frequently have new staff and training slows the transaction but they handle as well as possible. I have had to go to the offices for service and the staff not as friendly and I feel like I m bothering their day. However, yesterday I interacted with Tomeka Carter. She acted as if I were the most important part of her day. Friendly and offered information on several options I did not know about. Kudos to her, she s the best

Published at 6 months ago

This place was knowledgeable and able to answer any questions I had regarding what I was going through ! Definitely a great experience!

Published at 7 months ago

I am delighted to share my exceptional experience with Ms. Carmen and Michelle at Georgias Own Credit Union Bank in Marietta. Recently, I had to navigate a rather intricate wire transfer, complicated by variations in my name. However, Ms. Carmen and Michelle stepped in with unparalleled diligence and professionalism, ensuring that every detail was meticulously addressed. From the moment I approached them with my concerns, they exhibited a level of attentiveness that truly sets them apart. Their deep understanding of the intricacies involved in such transactions was evident, and they navigated the process with expertise and finesse. Despite the complexities, Ms. Carmen and Michelle worked tirelessly to expedite the transfer, ensuring that the funds were transferred promptly and without any delays. Their dedication and commitment to customer satisfaction were truly commendable. Thanks to their efforts, the transfer was completed seamlessly and on time, allowing me to meet my closing deadline without any stress or hassle. Their exceptional service not only resolved my immediate concerns but also left a lasting impression of reliability and trustworthiness. I cannot speak highly enough of Ms. Carmen and Michelles professionalism, competence, and unwavering dedication to ensuring customer satisfaction. Their exemplary assistance exemplifies the standard of excellence upheld by Georgias Own Credit Union Bank in Marietta. I am sincerely grateful for their assistance and would wholeheartedly recommend their services to anyone seeking exceptional banking support.

Published at 7 months ago

I have been with GAs Own for several years now, and I really like them. The people are great and super friendly (shout out to Amanda who was extremely nice and helped me save some money during my last visit!). If you want a home town bank feel with the advantages of a credit union, you cannot go wrong with GAs Own.

Published at 7 months ago

I have been a member since 2012. I have needed help with different things to keep my accounts in good standing over the years. With help establishing better credit, with assistance purchasing a vehicle. I know they will do their very best to assist me by supplying the knowledge and helping me understand it and apply it in my best interest. From Carman Cotton, in the Marietta, GA branch office, to the customer service representatives on the phone have always guided me in the best direction to maintain the integrity of my accounts. Im thankful to be with a banking institution that not only values me as a customer but all their customers. Also, they gets involved to help their members thrive throughout the difficult spots in life. Its a pleasure banking with Georgias Own Credit Union. Ms. Lyons

Published at 7 months ago

Michelle B. set up a checking/savings account for my 18 year old daughter today. She was very friendly, helpful and informative. We highly recommend her!

Published at 7 months ago

LOVE this location! Nicest people and always get you in and out quickly! Give them a try. And BEST interest rates around!

Published at 7 months ago

Marco was a great help to us today. He took care of a few issues today and was very helpful and pleasant.

Published at 7 months ago

I enjoy doing business with Georgias Own N. Marietta Branch. This branch is not only professional, but is personable as well. It reminds me of the show Cheers where everybody knows your name. It has a community feel to it. It personalize you, so that youre not just a number banking with them. And that starts at the top with Carmen Cotton the Community Manager. I have banked with Georgias Own for over 30 years, and I have no intentions of leaving this branch. They build relationships.

Published at 7 months ago

Friendly and quick service. Amanda is awesome!

Published at 7 months ago

Ive been coming to this bank for years and always a good experience. Recently Amanda was very nice and helpful. Leonard always helpful. Tomeka is helpful with information as well when needed.

Published at 7 months ago

Tomeka and this Cobb parkway branch was freaking amazing! I love this bank so much already. Had a wonderful first time experience opening up an account. Everyone is so friendly and helpful. I rarely get enthusiastic about banks but had a wonderful experience and enjoyed the great customer service, attention, care, and humor. Helped confirm that I found the right bank! Don t go anywhere else! Tomeka home slice you made me a fan! Send me a Georgia own T shirt- I will wear that loud and proud. Your greatest fan Stevo! TMFC!!! :)

Published at 7 months ago

Keva introduced me to Marco Williams. Both Keva and Marco have been professional and friendly. Both gave me excellent financial advise. Huge assets to Georgias Own credit union. Thank you !

Published at 7 months ago

My money has never felt less safe. @ Georgiasown email sent

Published at 9 months ago

Unprofessional and most rude staff I have ever encountered at a bank. Every other bank including small credit unions I have been to have been able to cash a check via drive thru this one is incapable as well as requiring two forms of ID. Both of which could be more accommodating to guest. I closed my account a few years ago from the lack of courtesy from staff up front. Although, I had to return to cash a check to my surprise nothing has changed since covid. Very disappointing and will continue to lose clients like myself this way.

Published at 10 months ago

Great credit union. Tellers and bank staff are friendly and provide good customer service.

Published at 11 months ago

Im in the lobby getting a replacement debit card. I was just told there is a $5.00 replacement fee.... This is another reason I dont use this account here as much. Its always something with this Credit Union. I use my other one more and have never been charged. AWFUL!!!! And Im been waiting too long. SMH!!?

Published at 11 months ago

Sure, Ive got a good interest rate on my loan, BUT customer service is terrible. They are very rude and not helpful. If you can deal with buttheads, then bank here. If not, find somewhere else.

Published at 11 months ago

The WORST business to get ahold of. Sent emails, Texts, and phone calls. Need help paying on line and NOBODY will return call or emails. And, not receiving paper bill ! One month later AND STILL CANT get help?!

Published at a year ago

You cannot speak to a customer service representative, you will be on hold for 15-30 mins, then they will hang up on you, called 3x with the same result each time

Published at a year ago

If youre not going to be here, then dont put these hours on your door. We drove 45 minutes to get to a closed bank.

Published at a year ago

Long hold times when you call. Over all poor customer service. They are starting to act like the big banks I left prior to joining GAs Own.

Published at a year ago

Been with them over 20 years, 0 moments of aggravation. Remarkable. Mobile App works like a charm. However, this location is no longer manned on Saturdays. Have had my GO vi card here, for almost as long. And Fraud Detection has been effective. Fair APR, easy payments via App, Transfer function. I havent had to call for human assistance in years. Because my direct deposits, Transfer, and e-check Bill Pay functions work well.

Published at a year ago

Really unfortunate - this used to be a great alternative to the large bank mentality. Unfortunately GA s Own recently changed their online banking. The upgrade is horrible. The bank takes down online banking without proper notice to customers leaving customers without banking privileges for day and weeks. I also was forced to take out insurance on a loan (thought it was optional) to find it was indeed optional despite the GA s Own employee telling me it was mandatory and requiring extra payments on the loan needlessly. I plan to log a complaint with the BBB over the employee that required me to sign up for insurance, hoping I can get the money that was basically stolen from me back. I should not be responsible financially for an employee that lied and stole from GA s Own/its customers. When I spoke to another employee, I found out the individual that lied to me was no longer w the credit union. I was told I was lied to and that I would not get my money back. I m still logging a complaint w the BBB because it s just wrong to cheat people out of their money!

Published at a year ago

Have been with TelCo Credit Union (now known as Georgias Own), since I started working for the telephone company 03/04/71, and I have never had a bad day, bad experience,or anything of the kind with them - ever. In Kennesaw, GA, where I now bank, they are the best staff. Always pleasant, always helpful, and professional. I love working with this establishment.

Published at a year ago

Published at a year ago

A.Total.Nightmare.Beware! Been banking with Gas Own CU since 1998. This was back when it was Telcos CU. It is time to close the books with these guys. They have ruined the automatic bill pay interface with their recent upgrade (11/2022). Their new system has dropped the auto bill payment causing no payments to go through. They could care less. 25 Year Loyal customer to Georgias Own CU is saying good-luck! Zero Star Review!

Published at a year ago

If I could leave 0 stars I would. The employees in the bank are okay but the branch as a whole is absolutely garbage. Making payments or talking to member services is awful to connect with. I currently bank with other credit unions and they are much easier to navigate and to actually talk to someone on the phone with. Ive had more issues the last 5 years with Georgias own than Ive had with 2 other credit unions in the last year. I do not recommend doing services or banking with Georgias own. Beware

Published at a year ago

If you are wanting a loan, DO NOT go here. You CANNOT setup external transfers into your account to make a payment. This means you would have to go to the branch every month, with either a check or cash in hand to pay. Their portal does not allow setting up of external ACHs. The call center customer service said they are unable to make payments and/or setup any external transfers. Its remarkable that they do everything in their power to refuse people that are trying to make payments.

Published at 2 years ago

This place ia ABSOLUTE GARBAGE as a company. They trick you into accounts and make it IMPOSSIBLE to leave they take advantage of the poor and people of color. They lock your account at random and WITHOUT any notice or information to to you on how to unlock it. Its the most unprofessional bank ive ever experienced and I dont owe them anything.

Published at 2 years ago

This location is closed on Saturday.

Published at 2 years ago

It has been extremely difficult to get through to any operator for this bank. I was inconvenienced by having to come back to the bank because the systems were having problems the previous day. Then as I tried to set up my new card, the card servicer is not allowing me to set the card up that this branch issued me. I ve never had this type of issue to occur at the other branches with something as simple as replacing a bank card.

Published at 2 years ago

Published at 2 years ago

The customer service my husband and I have experienced has been an absolute nightmare. He has been with the bank for 12 years and is being talked down to, talked over, and his loan officer is literally never available to to complete the simple task of getting the boat loan he applied for. Not to mention, I just spoke with another representative that told me our loan officer had the information needed and would be calling my husband shortly, for the loan officer to then email my husband and say she never got the information she needed. So now we have moved onto just simply lying territory. It is very disheartening and frustrating to sit on hold and hear how easy it is to get a boat loan when we have been waiting for over a week and nothing is completed because the loan officer is never in the office when we call and no one else will help us just complete this task. You people are wasting your customers time and you show absolutely no care for your job. I will be leaving reviews in every possible place letting people know how poorly this place is being run and for people to not waste their time and energy with this bank.

Published at 2 years ago

Was on hold for over 30 minutes. Representative was not extremely helpful. Had questions about upcoming changes to their bill pay feature . Still have questions. Definitely not the quality customer service of previous years.

Published at 2 years ago

Ive been w/ Georgias Own for years since it was Georgia Telco. Unfortunately, they have begun acting like a bank. Too many services are outsourced. Its impossible to get people on the phone. Ive been trying for hours to report suspected fraud, and I get transferred to a company that doesnt speak English and cant discuss it.

Published at 2 years ago

Absolutely the worst customer service. The online portal is ancient. I cant setup automatic deposits. No one can help me. Just the worst, absolute worst. Not sure how they are still in business. Their consistent 3 rates on google is very reflective of reality.

Published at 2 years ago

My husband took off early from work to make our car payment in person, so we would not have to pay the fee to pay over the phone, arrived there 5 minutes before closing time. There was someone else at the ATM, so by the time he withdrew the money for the payment they locked the door without saying a word. At the drive-thru they also refused to take the payment. This is most definitely NOT a customer oriented approach.

Published at 2 years ago

Please take everybody s advice from all the 1 star reviews, stay away from this place! Worst customer service you will ever experience with any company you ve ever had to deal with. It s funny how the owner s response is to try and contact them through email. Even they know calling is useless

Published at 2 years ago

I received an extremely low apr (the best rate I found) for my auto loan. I came into this branch at 5:15pm on a Friday, but I was not confident I could recieve help as it was so late in the evening. I was certain Id have to wait until Monday to purchase my dream car. However, Michelle was there to help. She went above and beyond to help me receive a check on Friday: working until 6pm to ensure there were no errors in the paperwork and the amount was correct. Her patience and willingness to help on a Friday afternoon was exemplary. Michelle made my first experience at Georgias Own and first purchase of a vehicle an extremely positive first-class experience. I will be recommending her, this branch and Georgias Own to friends and family.

Published at 2 years ago

Georgias own need to improve their customer service. I was on hold 15 minutes before being offered the option of a call back.. Shantel returned my call approx.45 min. later. Her tone while speaking with me was not professional ,and she was not helpful resolving the issue I called about. She said she would transfer me to someone who could better assist me. But ,instead she placed me back on hold and I had to start all over again after being put on hold. I ended up having to go into the bank for something that could have been taken care of over the phone. I have been with Georgias Own for several years. Enough is enough! I will be looking eles where for banking.

Published at 2 years ago

Not a single good experience. Ordered an ATM card through the mail because my branchs hours were inconvenient. Card never came even after complaining twice. When I complained the 3rd time, they told me to go to the nearest branch (genius) instead of waiting for the mail. After finally receiving the card, I was charged a $5 replacement fee for losing the card that I never got. Find another local bank. It isnt worth your time.

Published at 2 years ago

I highly suggest for anyone especially a student not to bank with Georgias Own. They will always charge you unnecessary fees that will overdraw your account then charge you a $35 overdraft fee. At the time I didn t have the money in my checking account, but I did have it in my savings. So instead of them just taking the money out my savings they took what was owed and then charged me $35 overdraft fee, and a $6 overdraft protection fee. Which I know I never signed up for when I was opening my account. I was like a dollar and some change short for what I needed to pay. It s already difficult enough that I have to pay for my tuition, books and fees. Now I have to deal with a bank stealing money from a college student. I am closing my account from now on and taking my business elsewhere. Never bank with Georgia s Own.

Published at 2 years ago

Published at 2 years ago

Bad hours, bad service, bad locations, bad CU

Published at 2 years ago

Do not, and I repeat, DO NOT bank with Georgias Own Credit Union. Today was the last straw with the unfunctional customer service. So lets start with the first problem being, the branch location numbers are hidden. There is no way to contact branch locations before actually going there, so there is no way to even verify the simplest of services are available, such as the branch being open at all or the coin machine working. So eventually, I was able to get a number for the Marietta Branch location so the next time I would be able to call directly, right? Wrong! Several calls just lead me to a voicemail. So i wait on the main hold line for over 30 minutes, and finally reach someone who tells me THEY CANT VERIFY IF THE CHANGE MACHINE IS WORKING. Thats right, they literally DONT have the ability to contact anyone at the branch and verify this extremely simple question before I drive 15 miles to the location. She says shes the overflow and that she needs to send me back to the main hold line, where ive been now waiting for about 45 minutes for a simple question. I honestly dont think ill even get an answer before the branch is closed. This is an example of one of MANY issues Ive had with customer service. Read the other reviews and youll get the message that my experience is far from uncommon, completely impersonal, rude, and apathetic reactions are what you can expect when you finally reach someone. I once had a customer service rep HANG UP ON ME after telling me the overdraft fee I reveived wasnt a mistake and she wouldnt refund it. After waiting another 30 minutes on hold, i was able to get in touch with someone who was able to verify it was an error and reverse the charge. Good that it finally happened, but i had to wait over an hour and be told that Im wrong in a rude fashion before it could be fixed. Im still waiting for anyone to answer me about the coin machine, been an hour and five minutes now and Im still waiting, despite going through the entire hold line once and being told that the information was unavailable to the person I reached. I honestly wont be surprised if someone finally does answer and tell me they cant help me either. After 6 years I will be swiftly closing my account as Ive just had enough. My friends have reccomended LGE credit union to me after i told them about the BS, hopefully they are better. Again.... DO NOT BANK WITH GA OWN CREDIT UNION!!!

Published at 2 years ago

Published at 2 years ago

Very unprofessional and unhelpful customer service staff. Very long hold times and once you get a representative they want to transfer you all over. I will be canceling my account once I get someone on the phone, its not worth the hassle, they cant even get me access to my online banking to make a CC payment. But are more than happy to report i have a late payment because if this issue. Would not recommend Georgias Own Credit Union.

Published at 2 years ago

very unprofessional staff. I will start driving out of my way to the Douglasville location.

Published at 3 years ago

Probably some of the worst customer service you can get. There s better credit unions.

Published at 3 years ago

Published at 3 years ago

Rarely have to use my account online and called in for customer service. Extremely rude, arrogant. Did not want to help. Did not want to understand the root reason for the call. Im an intelligent well-spoken adult and was made to feel intimidated and like a child. Seriously considering closing my account after 20 plus years

Published at 3 years ago

It s just not worth the hassle, definitely better banks out there to do business with.

Published at 3 years ago

Ive always had great service! Been with Georgias Own about 20 years

Published at 3 years ago

Had a customer write me a check went to the Marietta location to the drive-thru to catch a check young lady told me I had to come in I told her I did not have a mask and she said there was no covid and because I did not have an account I would have to go in as I ended location after being told theres no covid I proceeded to see everyone that works there with a mask on and everyone asking you please sanitize this please sanitize that please stand 6 ft away young lady that cashed my check was very rude I would not suggest this bank to anyone go somewhere else go to Bank of America Bank of America is much better

Published at 3 years ago

Does not do shared branching as stated. Drove 30 minutes to find this information out because no one would answer the phone when I was calling ahead.

Published at 3 years ago

Unfortunately I have to agree that Georgias Own has taken a turn for the worst. No home town feel any longer. Policies are not customer friendly at all and your banking relationship has no meaning there any longer. The purpose of a credit union over a bigger bank is that relationship. Without that, your better going to a bigger bank where you get more services. Very, very unfortunate.

Published at 3 years ago

They used to be a great bank but now they are a disaster. We have our home mortgage with them and we pay our property taxes directly and have home owners insurance that we have sent them proof of over 4 times since August yet they went ahead and bought insurance for us because they said we dont have it and set up an escrow account. Now they are attacking our credit over this issue that is entirely their fault. I keep getting assured that it is taken care of when it is not. When I asked about them taking care of the credit issue they caused they said that I have to take care of it myself. I am filing a complaint with the federal reserve over this.

Published at 3 years ago

30+ year member here. They used to be great but not so anymore. Products are fine - checking, etc. - but as theyve grown, merged, etc. theyve followed the path of big banks and now have horrible customer service. For instance, theyve intentionally made it impossible to contact a branch directly before driving there. Often find out that it is closed despite what website, Google Maps info, etc. says or services differ from what is listed. Its nice that they have change counting machines - if they would only be in service which they often are not. But cannot call in advance to see if working. The membership service phone system is unusually bad as they make it incredibly frustrating to reach an actual human. The online apps, websites, are okay - not great - but just try to actually deal with them in person or on phone. My experiences are now consistently bad instead of aspiring to delight the customer/member. Theyve substantially narrowed the differences between a good credit union and just another bank. I now dread having to deal with my credit union. Sad to say this since I am a long-term believer in credit unions. Heads up, Georgias Own. People do notice. And they tell other people. Lots of them.

Published at 3 years ago

Georgia s Own is doing a lot of great things for the community and that made me curious. I called the Marietta branch, talked to Michelle Adams. She did a great job in explaining the difference between credit unions and banks. I will definitely be joining this credit union.

Published at 4 years ago

Dont bank here ever!!!!!Customer service is terrible, they charge fees for everything , and there app is always under maintenance. They charge you to get bank statements. Who does that?? Worst bank in Georgia period.....

Published at 4 years ago

I have been with Georgias Own for a very long time. I even recommended them to my mother and she joined. However within the past couple of years the quality had declined dramatically. The first situation was when I visited the branch to make a withdrawal and handed the teller, via the drive-up banking, my license. The teller returned my withdrawal without my license stating that I never handed it to him. I spoke with the branch manager and even called the police. How did I withdraw money without a license was the first question asked. My license was never recovered and the teller was not investigated. The second scenario was more recent where there was fraud on my debit card and as we know typically when that occurs, a dispute is submitted and the institution applies a temporary credit. Well no one wanted to apply the temporary credit. I was bounced from member services to disputes and back multiple times without resolve. I had to wait 10 DAYS for them to research and resolve before getting my money back. My advice is to STAY AWAY!!!! They seem to care nothing about their members.

Published at 4 years ago

Worse bank. now they have switch over to these new cards i cant even pay my credit bill from one bank to another,

Published at 4 years ago

The most unprofessional staff I ve ever encountered. I was the first on line at the drive thru and waited a long time just to deposit a check from another GO account. I noticed that the staff was carrying their food/snacks and getting comfortable before helping customers at the drive thru. If working is getting in the way of your mealtime then please go home.

Published at 4 years ago

Worst customer service Ive ever experienced!!

Published at 4 years ago

Hands down the worst bank Ive ever had and have had them since 2002. Go to Delta Community, much more organized and professional credit union. Unless you like waiting on hold for 2.5 hours for no resolve.

Published at 4 years ago

Published at 4 years ago

Never can get things right! Once gave my money to the wrong customer with same name. Customer came in you cash a check. Associate did not verify all information made a withdrawal from my account. It was not me!!!!! Scary I saw the money leave my account because it was my payday. They had to replace my the money in my account.

Published at 4 years ago

Love this bank!

Published at 4 years ago

Ive learned to check behind them. I made a withdrawal once but when I arrived at my destination no money was in the envelope. I returned to the bank. They said they had to do a money count to see if they were over. So finally the teller gave me my cash. On another occasion I got to my destination they did not put my license or member card in envelope. Ive learned to check my envelope before driving away from the window.

Published at 4 years ago

Convenient location. Friendly staff. Free coffee in the lobby!

Published at 4 years ago

After being on hold 45 minutes still unable to speak with anyone regarding fees added to my account ,that I was not aware of. Very poor customer service . Been with this bank for several years, instead of customer service improving it seems to be getting worst. Will be looking for different bank in near future.

Published at 5 years ago

This outfit has, on two separate occasions, enrolled me in programs with monthly fees without asking my permission. When I called them to ask about the charges they told me that customers were automatically added to the programs and were required to call to opt out. If you bank here, watch your statements. If you dont recognize something, call them.

Published at 5 years ago

Published at 5 years ago

The tellers at this credit union are always professional and nice. Although, Mrs. Cotton can come off abrasive she is very nice and seems to care about the business customers. Youll get the real deal with her and will not be set up for the okey dokey. However, the one star is in reference to MR. WES. I came to him in tears due to the shock and humiliation of being a victim of a scammer. I explained to him very clearly and in detail the reason for my visit and the resource behind it. He presented himself as a caring individual and informed me to notify him once I was able to reach a representative in the fraud department, which took a considerable amount of time so, that he can speak with them. Finally, I reached them, returned back into the bank and he took the call, but uncomfortably out in the open. In addition, he completely misrepresented what I communicated by stating to the fraud credit card department the reason for my visit when I had already told him. Then, he rudely tells the agent Well tell her that and hands me back my phone in an annoyed fashion. At this time, I informed him that I do not want people in my business and can we talk elsewhere. He obliged. In privacy I told him how I felt he misrepresented what I told him as if I wasnt being honest. He then states he just wanted to hear their side. There was no side. It was a straight forward recommendation. I, personally will never have any business interactions with him on any level. He came off very synthetic and pulled the rug from under my feet.The worse part is that when he got on the phone he made absolutely NO ATTEMPT OF ANY KIND to TRY to help me as he said he would do. Even if they rejected his attempts I would have been fine, because at least he tried. He couldnt care less about me nor the situation. I took a loss, learned a valuable lesson thus is life ( unfortunately). It sucks, but I appreciate Mrs. Cotton.

Published at 5 years ago

Published at 5 years ago

Highly recommend... Ask for Calvin or Carmen, they will absolutely help you with whatever your banking needs are.

Published at 5 years ago

Wes Brasher is the manager at this branch and he stepped in when he saw we were waiting; helped us with an auto loan which I don t even think is his department. Anyway.. this gentleman stayed open for my friend and I after they were closed and qualified us for the lowest rate possible!! Highly recommend Georgia s Own Credit Union off Marietta Parkway. Very solid crew ran by Mr. Brasher. We will be back; thank you!

Published at 5 years ago

Unprofessional staff, and high fees. Does not recommend.

Published at 5 years ago

Stay away!! Upgraded my free account and started withdrawing $6 dollars a month without my consent until all my money was gone!! $77 dollar lesson learned.I went to talk to them and they couldnt care less. I thought credit unions were suppose to treat their customers better.

Published at 5 years ago

I noticed that Management rarely wants to help solve Customer Service issues. The branch manager rarely greet customers with a nice smile. She s not friendly at all.

Published at 5 years ago

Stay away from these thieves at all costs. They literally put an 11 day hold on a payroll check. Not a personal check. They have zero warning that my tent money would be unavailable for this length of time and cost me tongs in late fees. Terror warming on deposit days it might be up to 2 days... Not 11. Now they are claiming that it takes them that looking to verify that the funds are actually available, on a payroll check from a fortune 300 company written on a major bank check (not a hand written personal check). These are either thieves, or they are so incompetent that they cannot do simple ach verification with major banks. Do yourself a favor and run as fast and far from these low life thieves as you can. They will lie to you and do everything in their power to screw up everything they touch. Avoid at all costs!

Published at 6 years ago

Abysmal customer service,

Published at 6 years ago

Love this credit union. Thank you Mr.Fisher

Published at 6 years ago

It is true that the drive-thru can be slow, but Ive noticed that the customer in front of me tend to not have their paperwork ready or their license or whatever. The Cobb branch is very convenient. And, if you need to withdraw money, they have an ATM. Also, you can use Presto at Publix to get cash out with no fees attached, which is great. I dont use the coin counting machine personally, but its never NOT worked when Ive been in there because it is so loud IMHO. Everyone is very personable and willing to help. I understand that my situation my differ from other people, so hopefully the service improves for those people. Credit unions offer better (though small) savings rates and lower APRs than most banks. Very pleased with how they operate.

Published at 6 years ago

...a convenient coin counting machine that is really an inconvenience because its rarely in operation or always being repaired. No one never knows when it will be up again and dont try calling to find out. Just get a new one

Published at 6 years ago

Great Tellers

Published at 6 years ago

This credit union works well when your needs are minimal - personal checking, savings, online banking, deposit paper checks using my phones camera. When I call customer service, I usually feel as though I am being rushed off the phone. Their reps must be on a timer that tells them when they need to end the call. Also, phone reps do not share current Georgias Own procedures readily. I need to do my homework before calling since they wont go out of their way to be helpful. I bank with them because I just need someone to hold my money while I pay my bills.

Published at 6 years ago

Published at 6 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Hours arent the best. Their branches are very limited so Id advise to bank with someone else as well, which is what I do. They have ok customer service if you go to the bank. Ive called before but they dont answer or call back. They offer low rates which is why I use them.

Published at 7 years ago

Published at 7 years ago

no one ever seems to want to do their job here. Always pushing you out the door and treating you like youre an imbecile. Id advise to look elsewhere.

Published at 7 years ago

Published at 7 years ago

Trying to cash a personal check without an account here is like pulling teeth from a dog.

Published at 7 years ago

I am not sure if this branch changed management or just overall downfall of staff but service has been poor lately. This bank used to have good service and they acted like they wanted your business. Now it seems they dont really care. What happened to customer service?

Published at 7 years ago

Ive been sitting here in the drive through for 20 minutes. They need more than 1 teller working. Very ridiculous

Published at 7 years ago

The staff is good. However if you live in the Cobb area i would not recommend this bank because there are no other credit unions nor atms to go to without having a long drive or paying access atm fees.

Published at 7 years ago

Published at 7 years ago

The bank itself is great, they always worked with me and refunded multiple accidental overdraft fees. I love this credit union and recommend it to everyone.The only reason not 5 stars is that this place is very slow. The drive through is horrible most of the time and the place just seems understaff.

Published at 7 years ago

Love this bank, we have been banking with them forever, wish they had more branches but great customer service and Never any hidden charges...

Published at 7 years ago

Published at 7 years ago

Worst bank ever. My mother was closing on a house and was giving form to do a wire transfer we made a small mistake and was meet by a rude teller name Ashanti. She rudely told us that we filled out the form wrong. When asked how to fill the form out she rudely told us how and when I told her she was rude she proceeded to argue with me and my mother. Ashanti has bad customer service. And by the way a new teller told us to fill out the form wrong and she got the information from Ashanti. Bad tellers bad customer service and they charge for EVERYTHING.

Published at 8 years ago

Published at 8 years ago

The hours are inconvenient. They should be open until at least 5pm daily for customer service questions. Also, I often encounter difficultly being able to speak with a representative, and end up being sent to voicemail. The IRA department consistently transfers me to other individuals who know how to handle my request, when something such as a a simple funds transfer over the phone shouldnt be complicated at all.

Published at 8 years ago

Theres no place to deposit money after work hours, theres only one branch in augusta, its a huge inconvience if you only use one bank.

Published at 8 years ago

Great customer service and staff. They lost a point for turning me down for a car loan, despite great credit. Ended up financing thru Capital One for a lower rate then they would have offered me even if had been approved.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Very low rates on mortgages, good

Published at 8 years ago

I was trying to find out what is required to open a business checking account. I just keep getting voice mails with every number I push. Is this the new way to do business? What happened to customer service with an actual person? If I cannot get someone on the phone when I am trying to open an account, how am I going to get someone on the phone if I have a problem in the future with my account?

Published at 9 years ago

Published at 9 years ago