Credit Union of Atlanta

I've been with the CUA since I've been employed with the City of Atlanta!! I've never been disappointed with the service and as a member I've never been denied a loan!! The staff here are friendly, helpful and knowledgeable about anything you need to know!! Yes, I would recommend anyone to back with the Credit Union Of Atlanta!!

Published at 2 months ago

I have been with CUA for years. I have recommended this bank to a lot of my family & friends. They gave me a great rate for my car after I filed bankruptcy. They are always there to assist me in everything that I have came to them for as far as car and my house. I would like to recognize Ms. Tamia Turner for helping along through my HELOC process . She was very informative. I appreciate you and the staff. Ms. Perry

Published at 2 weeks ago

I have been a member of The Credit Union of Atlanta for many years. I appreciate all of the financial assistance that I have received. I would like to acknowledge Kishina Morton for her assistance with my debit card today. I was having problems with my new card and she was able to print me a another one to replace the one that I was having trouble with.

Published at 2 months ago

I am a new member to Credit Union of Atlanta. Stuna Morton made my joining a pleasurable experience. She was very helpful, kind, and very welcoming. The tellers who completed my deposit transaction was very kind as well and welcomed me to CUA. I look forward to establishing a great relationship with Credit Union of Atlanta.

Published at a month ago

I have remained a member of the Atlanta Credit Union for almost 20 years and that's not by chance. Over the years, I've experienced impeccable customer service! Most recently, I conducted more business with ACU and had the pleasure of working with Ms. Tamia Turner and, again, I experienced impeccable customer service and communication. I felt like a valued member of ACU and I will continue to remain a customer.

Published at a month ago

The worst credit union ever, you can never get in touch with anyone, you can leave messages after messages after messages. No one ever calls you back. How can this be acceptable when people are expecting to have questions about loans money about their account and other necessary needs it just put the stipulation on that. You can’t work with Black people it never fails every time you try to give them a chance they show you why we take our money to the white people. Navy Federal would never there’s always someone able to answer a call for two weeks. I’ve been calling and leaving messages. No one have yet to call me back about my account.

Published at 2 months ago

Tamia Turner gave me excellent customer service. Any time that I have used the Credit Union I have always received excellent service. Thank you Credit Union of Atlanta.

Published at 3 weeks ago

Mrs. Shina, thank you for such a professional experience with conducting my first loan with CUA. I really needed your guidance and you were spot on with helping me to understand all requirements.
Again, thank you and I thank CUA for having you on board.

Published at a month ago

Ive member of this credit union for years and they failed to keep in contact with you about certain business matters Ive called over 10 times or they would forward your phone call i left message after message and not once received a call back...From the poor customer service Ive been getting Im thinking about taking my services elsewhere. THIS IS SAD!!!

Published at a day ago

I have been with CUA for years. I have recommended this bank to a lot of my family & friends. They gave me a great rate for my car after I filed bankruptcy. They are always there to assist me in everything that I have came to them for as far as car and my house. I would like to recognize Ms. Tamia Turner for helping along through my HELOC process . She was very informative. I appreciate you and the staff. Ms. Perry

Published at 2 weeks ago

Tamia Turner gave me excellent customer service. Any time that I have used the Credit Union I have always received excellent service. Thank you Credit Union of Atlanta.

Published at 3 weeks ago

Mrs Morton outstanding service

Published at a month ago

Published at a month ago

Mrs. Shina, thank you for such a professional experience with conducting my first loan with CUA. I really needed your guidance and you were spot on with helping me to understand all requirements. Again, thank you and I thank CUA for having you on board.

Published at a month ago

Kishina Morton was a kind person, she know her job thank you for her. Very professional

Published at a month ago

I have remained a member of the Atlanta Credit Union for almost 20 years and thats not by chance. Over the years, Ive experienced impeccable customer service! Most recently, I conducted more business with ACU and had the pleasure of working with Ms. Tamia Turner and, again, I experienced impeccable customer service and communication. I felt like a valued member of ACU and I will continue to remain a customer.

Published at a month ago

They stick by their members.

Published at a month ago

I am a new member to Credit Union of Atlanta. Stuna Morton made my joining a pleasurable experience. She was very helpful, kind, and very welcoming. The tellers who completed my deposit transaction was very kind as well and welcomed me to CUA. I look forward to establishing a great relationship with Credit Union of Atlanta.

Published at a month ago

Vanessa was great

Published at 2 months ago

Awesome

Published at 2 months ago

The best Vanessa !!!

Published at 2 months ago

Published at 2 months ago

I appreciate their service and rates. Ive been q member for over 30 years.

Published at 2 months ago

Always a great experience and Barbara is always very polite

Published at 2 months ago

Ive been with the CUA since Ive been employed with the City of Atlanta!! Ive never been disappointed with the service and as a member Ive never been denied a loan!! The staff here are friendly, helpful and knowledgeable about anything you need to know!! Yes, I would recommend anyone to back with the Credit Union Of Atlanta!!

Published at 2 months ago

Ive delt with a lot of banks, but CUA is the BEST POUND FOR POUND no other bank or credit union comes close.....I LOVE CUA!

Published at 2 months ago

Credit unionmembers are always happy friendly help banking needs

Published at 2 months ago

Amazing

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Great place..Great people

Published at 2 months ago

Awesome customer service and great products offered! I always have the best banking experience at CUA.

Published at 2 months ago

Published at 2 months ago

Amazing Credit Union, the staff is phenomenal!

Published at 2 months ago

I love working with the Credit Union of Atlanta

Published at 2 months ago

Published at 2 months ago

This is a great place to do business

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Very great customer service!! Love CUA

Published at 2 months ago

Published at 2 months ago

I have been a member of The Credit Union of Atlanta for many years. I appreciate all of the financial assistance that I have received. I would like to acknowledge Kishina Morton for her assistance with my debit card today. I was having problems with my new card and she was able to print me a another one to replace the one that I was having trouble with.

Published at 2 months ago

Published at 2 months ago

The worst credit union ever, you can never get in touch with anyone, you can leave messages after messages after messages. No one ever calls you back. How can this be acceptable when people are expecting to have questions about loans money about their account and other necessary needs it just put the stipulation on that. You can t work with Black people it never fails every time you try to give them a chance they show you why we take our money to the white people. Navy Federal would never there s always someone able to answer a call for two weeks. I ve been calling and leaving messages. No one have yet to call me back about my account.

Published at 2 months ago

Published at 3 months ago

Published at 3 months ago

Published at 5 months ago

Published at 5 months ago

Tiffany W has a very nasty attitude and is not good at her job. She text for documents then after it s received, she would literally wait a week calling down your phone asking back for same documents sent. Then she starts talking over you and her unprofessional behavior isn t worth my time and business.

Published at 5 months ago

The young lady who helped me was so very nice. I forgot to sign in at the kiosk. Miss Tamia was so helpful and I wanted to let you know that not only does she look beautiful but she was able to take care of all that I needed today . Thank you Credit Union of Atlanta

Published at 6 months ago

Applied for a loan on Monday. Its Thursday and no call. Cant get anyone on the phone. Left a message and no response for 2days yet

Published at 6 months ago

Very attention to detail and what my problems were. Great service! The problem i had was with VISA, i couldnt get in touch with anyone and to contact CUA. And Thank You everything worked out!

Published at 7 months ago

Good afternoon, everyone, having been a customer of this bank for 3 years, the bank cheated me out of money. They didn t transfer the account to me until the end; they blocked access to the account; they didn t issue me; they gave me some kind of fake card; they sent me, they took advantage of the fact that I m just far away; this once again emphasizes that the banks are scammers. and as always, all security guards are scammers engaged in fraudulent activities. They extort money; the data leaks to other people, to other scammers who use all this data. I would not advise you to work with this bank; invest in this bank; work with this bank; you can t always reach the bank by calling the bank s email address. doesnt answer because no one cares

Published at 8 months ago

Published at 8 months ago

Published at 10 months ago

I went into the credit union early this morning lines were short but there were only one teller I have issues with my legs so I asked the first person walking by which was a guy with his Christmas gear on looking very festive and he said he would help me just told me to have a seat the whole point is everybody is friendly even the officer I appreciate that thanks for everything

Published at 10 months ago

Cliff is fabulous! Great hire cua!

Published at 11 months ago

Published at 11 months ago

I joined the CUA because I wanted to support a black-owned bank/credit union. My experience has not been one where I would recommend this credit union to anyone. I did have a very positive interaction with Pebbles where she exemplified great customer service and care with the most pleasant demeanor! Other than that, it has been a subpar experience for me.

Published at 11 months ago

Published at 11 months ago

My experience with Mr. Clifford Blanfort was pleasant. He provided excellent quality customer service and made me feel that my concerns were important. Mr. Blanfort is a great example of Member Services. Thank you for being so kind!

Published at a year ago

Published at a year ago

I was assisted by T.Turner she was very professional and displayed excellent customer service skills. She communicated with me through the whole process. I would highly recommend her.

Published at a year ago

When I came to the credit union of Atlanta today, I was greeted by a CUA representative by the name of Tamia Turner, her warm welcoming and quick Service was impeccable. She was very concerned and courteous of my issue and rectified my issue in less than 5 minutes, while aiding another member so they can see another CUA representative in the back. Mrs. Turner has a great personality and she displays such great customer service, if CUA loses her they definitely has great potential to lose customers/members and a wonderful personality that can pull potential members in with such hospitality. Please didnt lose her, five thumbs up to you Mrs Turner and thank you for your service.

Published at a year ago

I had the pleasure of working with Ms. Tamia Turner with CUA. She was most helpful and a very pleasant person with a beautiful personality Thank You Tamia

Published at a year ago

Pebbles were very helper and good with providing me suggestions on how to maximize my gains with CUA. I only had come in to get help with ATM dispute. had a large balance in my Savings for years and no one had taken the time to advise me on better options on gaining more interest and protecting my hard earned money.

Published at a year ago

I have always received professional and helpful service from the associates. Thank you!

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

The contact center associate, Ms. Husband, who assisted me today was outstanding. She explained the CUA policy regarding my request. My feedback is that it is too difficult to access your funds, and policies are antiquated. Policies do not fit most 21st century financial protocols that focus on ease of access, electronic processes, etc.

Published at a year ago

Published at a year ago

No one ever answers the phone. You can call 30 times in a row and no answer. Worst customer service I have ever experienced.

Published at a year ago

Very nice people

Published at a year ago

Published at a year ago

Published at a year ago

On Monday my mom and I worked with Ms. Chamberland in reference to a car loan. My moms car recently broke down and my mom was able to purchase a newer car and be provided with car great options. I m happy that we was taken care of in short time frame! The lady at the front was friendly and help guide us on changing debit PIN number. Highly recommend to speak with Ms. Chamberland with anything.

Published at a year ago

Hi this is James and Pamela (Dent), we went to the location over on Metropolitan Parkway. we spoke with a young lady name Lezell , we just wanted you to know that she Was very very professional. she listen to all our concerns and issues, I tell you one thing this young lady went above and beyond the call of duty. we just want you to know that we are very much Appreciative of what she have done. well done job!!

Published at a year ago

Published at a year ago

Published at a year ago

They are PITIFUL RUDE/ and DOES NOTHING FOR U BUT TAKE YOU HARD EARNED $$$ PLEASE PLEASE PLEASE DONOT DONOT JOINN THIS

Published at a year ago

Please please please do not waste your time with this banking institution. The worst credit bank ever. My account has been hacked several times. To many third party vendors facilitating in areas that are violated. Dont do it!!!!.

Published at a year ago

Better than NO ACCOUNT BUT IF YOU HAVE OTHER BANKING OPTIONS USE THEM.....NON CARING STAFF & INCONVENIENT BANKING ONLY ONE LOCATION AND NO ONE ATM!!!

Published at a year ago

I have been with ACUA since the 90 s when it was City of Atlanta Credit Union. ACUA is not setup for banking outside of GA. It is almost impossible to manage account when you re outside of GA. It s hard to reach people to help you with issues. I applied for a credit card through my online banking, my credit score was checked, No one contacted me regarding the pending application. I called and called and could not reach anyone. I left message after message after message. No one responded. The pending loan request was dropped from pending after a certain amount of time. The credit score decreased and no one settled the matter. Also, some years ago when I wanted to work on re-establishing my credit. I did a secure loan of $1,000 with them, that means I took them a 1000 and they gave me a secured credit card of $1000.00. Thats borrowing money from my own money. Just a few months ago after all those years, I realize they were reporting to the credit bureau that I am late on my payment. Which cause my 780 score to drop to a very low-score. They are reporting negatively on my own money. Plus the money could have been taken from my checking account to pay the $20 monthly fee. I thought they were to help me. Not hurt me. However, God has blessed me back with a 6 figure position. I will be back on my feet in no time and pay off the Range Rover. I can say ACUA is good at financing customers vehicles. I give them an A in that area. For me to have been with them for so long, they don t seem to care about me at all. I ve had thousands and thousands of dollars go through my account and this is how the treat me. I m done!!

Published at a year ago

Published at a year ago

Great

Published at a year ago

Published at 2 years ago

The young lady Andromeda was friendly, very nice, and helped me with the answer that I needed in a few minutes,,she saved me today and I thank her, have a blessed and safe day... yours Debbie Hammonds

Published at 2 years ago

Tamara Jones was awesome, she help me with my auto loan and was patient and very helpful kudos to her!!!

Published at 2 years ago

The Thrill is Real

Published at 2 years ago

Tamara Jones was great! She helped me and my wife with our loan approval. Despite the short staffing and large workload, she was able to get it done. We are truly thankful.

Published at 2 years ago

I came into the branch to become a new member, there are so many new perks for being a member. I came because I have a family member who has been banking with this location for over 5 years. I heard great news about whats offered once becoming a member. I came,and will be returning to set up my accounts as well. Thanks team

Published at 2 years ago

I went into this bank bc my ex husband passed away an I am beneficiary of his ira account I was told an I went there the lady ask me for id an I gave it to her but I couldnt get no information about it an she told me ira would contact me but its been a month nothing so I went bk down there the lady Ms Harris wasnt helpful at all no information so I guess I will hve to contact a lawyer to get answers horrible service its like she trying to hold it can someone tell me who is branch manager

Published at 2 years ago

Always provide us with exceptional service!

Published at 2 years ago

I feel played. My stepmom opened me an account here and I stayed with this bank nearly 17 years. I got my 1st job. My parents didnt have a financial foundation. Each year I maxed out my ROTH thinking I was adulting for the future. Thank God for the rise in technology and financial teaching. I learned that my money was NOT invested. I lost 17yrs worth of time because no one at this bank ever hit me with the, hey, are you aware of whatever. I find it hard to believe no one I dealt with over the years did not know I wasnt getting the best bang for my buck. So when they respond with we cant find that name, thats fine. I closed the account and this post is more so to bring awareness to those who have a ROTH and dont know that in order for the money to really grow...it needs to be invested. I never had any issues with the bank per se. With everything going on currently, it just reminded me how they made so much money off of my deposits, and what I received in return is an insult. Some of yall are probably about to apply for your first loan and will be denied. Yall make sure your money is somewhere earning the best interest % as possible. Do not feel obligated or any type of loyalty to these companies. Obviously if they treat you good, then keep the door open, but dont feel as though all your eggs need to go into this one basket.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Great personalized service w/ professional effificiency@

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

We just went through the process to finance a new car through the credit union of Atlanta, and were so pleased with the whole process. Everyone at the branch is kind and helpful, but Dominique Turner, the gentleman who helped us with all the paper and computer work, was awesome. He is so knowledgeable and efficient but also he is extremely kind. Its hard to find someone at a business who has all these qualities! We would definitely recommend him to anyone who has banking needs! Thank you Dominique!

Published at 2 years ago

OUTSTANDING

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Friendly Service from contact concert customer service... The phone conversations were pleasant... she great customer service provider, she also was very knowledgeable, patient, and genuinely took care of my situation with no problem....... Thank you so much....

Published at 2 years ago

You need to take off your website that youre a shared branch.

Published at 2 years ago

Friendly Service but horrible bank they charge overdraft fee for every swipe even if it s a dollar. if you overdraft $1 you owe $39 and if you over draft $2 the next day you owe $40 plus the $39 from the day before and they don t decline transactions they just add it up alone with they overdraft fee although your account say you got it they process everything late and make it your fault I have 6 $38 overdraft fees for a total of $10 spending this is very inconvenient for a person with low funds I would rather you decline the transaction all together than add it up with all them fees or like most banks give me one overdraft fee plus whatever I owe. I don t got no money to just give like this I ll be closing my account tomorrow taking my money elsewhere I ve never heard nor experience over drafting like this

Published at 2 years ago

This Credit Union is just all across the board inconvenient. Closing my business account ASAP

Published at 3 years ago

I ve been a member for over 5 years. This credit union has been great for my banking needs. The phone conversations are pleasant and sometimes we even laugh . My only concerns are more ATMS are needed in safer locations and quicker response times.

Published at 3 years ago

Terrible customer service and they rarely answer phone calls.

Published at 3 years ago

These people are highly unprofessional. They allowed 4 transactions of all of my hard earned funds to be taken away. More than $10,000 was hacked. Its been more than a month and these people have not even had the courteousy to credit at least $1000 to help me pay my bills and feed my son... Do not do business with these people. The employees are very condescending.

Published at 3 years ago

$8,000 was stolen from my account! No one has answers for me its been 3 weeks. I think it was an inside job. No one cares that im a single parent and cant pay my Bills. My account was emptied!! They are not affiliated with the NCUA!!(they are not federally insured) I called to complain. They told me they are a state chartered credit union. Im calling the news team.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Do not bank here stay away super unprofessional, all I did was make an account for a savings account and I asked if there was any fees also asked to be paperless so I wouldn t receive any fees and they have been taking money out of my savings account to send me statements when I specifically said not to also with a pandemic they never pick up the phone no department picks up the phone ever no matter when you call how many times they are super unprofessional and not organized. I ended up closing my savings account and taking all my money out never will bank with them again.

Published at 3 years ago

Published at 3 years ago

Do not take out a loan from this company. My car loan (unfortunately) is with Credit Union Loan Service. I never received any information about the loan, the first month payment, or any other information. The first information I receive is a late payment notice! When I try to log into the website into the account to see my account all I see is my current invoice, which is more than it should be. My payoff amount (because I am leaving this company as soon as I can) is $8,000 more than the amount I took out as a loan 2 months after I took out the loan. Something is very wrong with this company.

Published at 4 years ago

Published at 4 years ago

Awesome Service

Published at 4 years ago

Best Customer Service ever They helped me raise my FICA scores from good to Excellent d to excellent. After reading some of the posted reviews, I would like to dispute some of the negative claims. I had some difficulties with my Credit Uion Visa Credit Card and personal checking account. My personal Service started with Mr. Allen the President, Ms Taylor and Ms. Tiffany. They worked with, stuck with and helped me to resolve my issues. All they need is our patience, cooperation and the time to correct any Problems. Thank you

Published at 4 years ago

With everything happening at this time customer service should be better, not worse. I qualified for a personal line of credit almost 40 days ago, now no one will answer the phone. This has been the worst experience dealing with our people and we wonder why we cant stay in business or support each other!

Published at 4 years ago

This bank is the epitome of dated. I had a checking account and loan with them but I paid it off early to get away from them. They misreported a late payment on my loan to the credit bureaus when I had the money in the account and I had filled out several forms for them to take the money directly from that account. Every month they called saying they have not received payment and every month I filled out the form. The account was only opened for the loan so they could wcw payments directly out of it. It ALWAYS had money in it to cover the loan. I just paid the loan off early so I could get far away from them. I had a credit card with them that I rarely use. That site is super dated and you can t do anything on it besides making a payment. I have been calling for weeks to add a user to the card but no one ever answers and the third party company that is listed on the card said I have to make the change through the bank. Seriously this is the oldest out of touch credit union I ve ever seen.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I was excited to say I decided to make Credit Union of Atlanta my primary and home bank. In effort to support my community and Black Owned Businesses. But Im sad to say after reading these reviews I have decided to go another way. The reviews I have read are fairly recent to start with. But it seem customers are upset about fairly relevant and and important aspects in which we find banking convienent to us. Another thing is that even of all these reviews I dont see the bank reaching out, at all to correct, alleviate, or even address these reviews. For that Id rather not take the headache.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Ive lost over 50 percent of my income due to COVID 19. As a result my account has had several insufficient funds charges at $38 each totalling over $100 in a short period of time. This account has several items automatically drafted from it. Overdraft protection was supposed to cover me and only charge $5. All other companies and banks have empathized with customers and reversed or postponed fees and even payments. However CUA says they are carrying on business as usual during the COVID 19 pandemic. I will be closing all my accounts once the pandemic is over. Stop being greedy CUA.

Published at 4 years ago

I a great experience with Mr. Sheraton as a customer service provider. He was very knowledgeable, patient, and genuinely cared about my situation. I take my hat off to you sir, Well done!!!!!! Thank you so much.

Published at 4 years ago

Very close proximity! Convenient!

Published at 4 years ago

Published at 4 years ago

Credit Union of Atlanta staff has always demonstrated professionalism and very supportive customer service. Thank you.

Published at 4 years ago

Established in 1928 and have not moved forward since!!!!! HORRIBLE! I have called the bank at least 30 times today and I am on my 25th time right now. No answer! Phone just hangs up and a recording says GOOD BYE!

Published at 4 years ago

I have call today at least 20 times and cant get a person on the phone. I will be there Monday morning to remove all of my money

Published at 4 years ago

Horrible customer service.

Published at 4 years ago

This is the worst credit union ever. And I don t trust this bank either always some funny business and to many fees.

Published at 4 years ago

Bad customer service. This the only bank I know that doesn t answer the phone when call. The operator is busy and is not accepting phone calls at this time, good bye.

Published at 4 years ago

ATM machines always DOWN! Unable to acces your balance, small deductions in the middle of the night and replaced before you realize its gone?!? Shady business practices in the Black cummunity!-(

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 5 years ago

Published at 5 years ago

Staff friendly and knowledgeable about financial matters.

Published at 5 years ago

Sheriel winters she is the manager of the bank stole my account and will be filling charges on Tues 9-3-2019 I have proof

Published at 5 years ago

Published at 5 years ago

There was a line when I was there recently but the bank staff members were very kind, knowledgeable and helpful.

Published at 5 years ago

This credit union will have you pay $25 to apply for loans knowing your information of what you can and cannot qualify for. I truly think this is a rip off!!!!! I have also left several messages with the Loan officer and actually had to track her down for her to tell me that Oh you were not approved and they will send you a letter. I have not received the letter yet as of January!!!!!! I am leaving this Credit Union! Life is too short to have your money in a place of deceit!

Published at 5 years ago

Jasmine needs to be fired or Im closing my account she sits in her office when she sees customers sitting there waiting to be seen about a loan then u get into her office and she has a nasty attitude like she dont wanna be there or help anyone then I have automatic payments sit up for them to retrieve a bi-weekly payment that they never seem to get but u take any over draft fees as soon as my check clears never understood why they dont get my loan payment at the same time they get the over draft fees smh now u talking bout Im behind on my loan payments seems like u guys are missing a link n the chain somewhere

Published at 5 years ago

I was looking to open and account BUT with all the negative reviews, I will pass. I am trying to support black businesses but I also need those business to be professional. I am now with Citizens Trust Bank and Shea gives the bank a bad name, she is so rude in her tone alone.

Published at 5 years ago

Great experience teller always wanted know what she could do to help. Great smile great service

Published at 5 years ago

Thats my credit union... Thank GOD for having them...

Published at 5 years ago

In 2012 I financed a 2004 SUV with CUA on a 5 year term. I spoke with a representative of CUA 8 months ago (June 2018) , in which my last payment was originally supposed to be August 2018. The representative told me that my last payment would be January 2019, okay so I bit the bullet because I did deferred several payments due to financial hardship. Will now 8 months later I did a follow up before my last payment and know they are telling my last payment is March 2019. IV PAID ALMOST $30,000 FOR A 2004 SUV!!! PLEASE I AM ADVISING COUSTMERS WHO ARE CONSIDERING CUA.......DONT! NOT TO MENTION THAT YOU WILL NEVER BE ABLE TO REACH THEM BY PHONE.....WHEN NEEDED!

Published at 5 years ago

Published at 5 years ago

The employees at this bank are terrible when it comes to customer service. They act as if they dont care about your concerns and attempt to pass you off on someone else. Or they will make you call an automated system that will send u in circles & then hang up on you. The bankers wont even answer a simple phone call. Im taking my money the hell outta here.

Published at 5 years ago

I googled this Credit Union because I wanted to support a black owned business. However, the moment I walked into this establishment the energy was off with the employees. I signed in to get some information about becoming a member of this Credit Union. I waited for approximately 30 minutes, just to be told that I would not be able to apply for membership because they are closing. The loan officer gave off the vibe that she was tired, and ready to go home!!! Yes, I get that it is the end of the day and you are ready to go home. However, I find it very disturbing that I was rushed. The loan officer did not even look me in the face, while she was explaining the various Credit Union accounts. As I m leaving, I decided to ask the teller at the front window is there a manager that I could speak to. Unpleasantly, she asked can I help you, as if she didnt want to be at work as well. After speaking with the manager Sylvia, she was very professional and apologetic. I appreciate her offering me services, even after I was turned away. Also, explaining to me how she did not want me to leave the branch with a bitter taste in my mouth about Credit Union of Atlanta. Long story short, I walked into Georgia s Own Credit Union today in Alpharetta, Ga. and receive such an amazing experience. I have membership services, and got approved instantly for a credit card!!! FYI (Credit Union of Atlanta) ****YOUR FIRST IMPRESSION CAN BE YOUR LAST IMPRESSION****I am so happy that, I decided NOT to do business with this credit union!!!

Published at 6 years ago

They have a New Fat chick in the Loan/Credit Card department and she is Horrible. Shes ruining a 5 year banking experience due to her Ego. GET HER OUT OF THERE SO WE CAN BANK In PEACE.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Ive banked here for over 3 Years untill The New big girl Jazmin Philyaw came. Ill be taking my business Elsewhere. Just rude and unprofessional. Yuck!

Published at 6 years ago

Easy fast process ...Ms.Chestnut was superb

Published at 6 years ago

I like the staff they are very professional especially when you have an error.

Published at 6 years ago

As my finger hovered one star... I continued to speak with account Representative Roshanda to get a matter rectified regarding my credit card. Roshanda, made all efforts within her power to get the matter squared! I appreciate her diligence with me, the disgruntled customer. She deserves to be recognized for all she contributes to the organization. Thank you maam!!

Published at 6 years ago

Published at 7 years ago

I just want to thank Mrs. Anntoniette Brown for all of her hard work in helping me with my NEW car loan. Her transparency motivated me the very first day I met her, and I just want say thank you AGAIN!!! If you are looking for a professional loving caring person she s the one to see when you come to CREDIT UNION OF ATLANTA!! Thanks again for everything and I will be doing business with you at CREDIT UNION OF ATLANTA again!!!!!

Published at 7 years ago

Credit union of Atlanta has help me with everything. My credit card, loans , I couldn t ask for more. I would recommend them to other people. I can say thank you for everything

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Its 2:55 pm all I needed was an withdrawal and my pin # because I forgot it. I was told I needed to come into the branch to retrieve my pin or if I ordered over the phone it would take 7 days so obviously I came into the branch thinking I could get my pin #. I live in Fairburn and in addition I left my real estate class early to get here before CUA closed so not only did I make a wasted trip, I lost class hours that I have to make up which in turn will cost me $ and time because I have to drive to another far away location to make these hours up ....in addition to this experience, I was told by the teller Mina Bhatt that she couldnt print out my pin # for me because her printer was down but she sent me to member services who say that theyre going to have to order me another card....DO WHICH IS IT !!! Im confused.... disappointed, losing money, missing valuable class time and blood pressure up. I try to give places the benefit of the doubt even when theyre reviews warn me to stay away but in this case the reviews were right.

Published at 7 years ago

I love this credit union, been banking here for over 5 years never had a problem and recently purchased my car through them AWESOME and smooth. Ms, Taylor Drakeford was very helpful with getting me approved and Ma, Deborah Menefield was very patient and kind......

Published at 7 years ago

Horrible Customer Service, Vikki at the Metropolitan Pkwy location is rude and was not at all helpful.

Published at 7 years ago

This credit union has horrible customer service. No matter how many times you call for a particular person they do not ever pick up nor do they return your voicemail. It is not just one person, it is all of the people who try to call direct.

Published at 7 years ago

Published at 7 years ago

I have called numerous times and can never get through on any day and have gotten cut off They need a better system to better serve the members I am on my way into the 245 Pryor St. Location to seek some answers I am seriously considering taking my money out by the end of month over the many issues I am having Time is money, then every time I need to address a matter I have to go I and lose money, sitting around waiting for anywhere up to min 20 minutes upwards of 40 minutes I have fallen asleep twice from being exhausted and I have even left tired of waiting

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

I love this bank. I have been a member for eight years and I have no complaints. The staff is very kind and approachable.

Published at 7 years ago

Im confused as to why you all have an atm that takes cash deposits but as i stand here it says its only taking checks? Ridiculous and definitely inconvienent. I understand the bank is locally owned but there are only two branches why cant we get modernized atms? Also i understand once again its a local branch but its sad that everytime*because it happens often* something goes wrong with my debit card or acct i have to wait until business hours unless its stolen..truley inconvienent

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Ive been with this credit union since 89. Im sure people have their experiences but I cant say that Ive had any trouble at all for all these years. I suppose you can be disappointed no matter where you go. Sometimes the problem is you. Just saying.......

Published at 8 years ago

Published at 8 years ago

just wow, wish i could give zero

Published at 8 years ago

There service is very bad they show no concern for members

Published at 8 years ago

I have read your reviews and I have experienced excellent customer service! Very professional and very nice! I thrive on excellent customer service and if CUA was not providing the type of service I demand, I would definitely say something. But in my case, its been a blessing. Its a great in-town credit union!

Published at 8 years ago

There are much better black owned banks. I switched to OneUnitedBank.

Published at 8 years ago

Published at 8 years ago

BAD CUSTOMER SERVICE

Published at 8 years ago

Horrible customer service. I closed my account and 20 minutes later opened a new one at a much better credit union.

Published at 8 years ago

Published at 8 years ago

I have been a member for about 7 years and each year they get worst. I make my payments on time and they will call me if I am 6 days late to tell me I am past due. 6 days!!! OVER 30 DAYS IS PAST DUE!!! Sometime they will lie and say you are a month past due...What! Liars!!! my account never goes pass 10 days why....I told them that my pay period on job had changed, they wanted me to pay $25.00 to change the date which would have only been a week causing me to be a week behind. I told them I refuse to give them any more of my money....so, they call me faithfully, 6 days and most of the time the day they call the payment had been send by another one of my credit unions. I was calling in my payments but they started taking 2 payments out and holding 1 payment for several days causing my other payments to bounce. Lucky none never did but it is the principle. They also, will take money out of my account if my payments were 297 and I paid 292 they would take it from my credit card without my permission. I pray everyday that my car payment gets paid so that I can go to a more reliable credit union. Ive been with NFCU for 35years and never had this problem from them...REGRET NOT USING THEM FOR MY CAR!!!

Published at 8 years ago

I dont know what these folks are talking about. I have been a member with this branch for 10 years and I have never had an issue they couldnt solve, a question they couldnt answer and they have always given me A 1 customer service at from Day 1.

Published at 8 years ago

Too slow. Have to wait too long for customer service while being totally ignored by every employee who pass by.

Published at 8 years ago

They suck!! Hopefully the new CEO will clear out some of those sorry workers.

Published at 8 years ago

Published at 8 years ago

Oh boy oh boy! I thought I was alone on this on this poor customer service. They force so called Christmas loan on people who have not applied nor signed any paperwork and start deducting payments from your account. I know I am not the only one. I closed my account and went to a better credit union.

Published at 8 years ago

Worst credit union ever!!! Move your accounts.

Published at 8 years ago

Terrible place. They are so rude and they pocket your money and call you after you made the payment saying you have a past due payment. Theyve been getting away with this for so long now

Published at 8 years ago

They is very rude an disrespectful

Published at 9 years ago

Worst customer service ever. I was in line to deposit for half an hour. Ive been a member for about 4 years and it hasnt always been this way. I hate this place! Dont disappoint yourself. Stay away. Find something else.

Published at 9 years ago