Trax Credit Union

Ashley S provided exceptional assistance with our used car loan, ensuring a seamless process from beginning to end. The quick turnaround and ability to handle everything via email made the experience incredibly convenient. Ashley's thoroughness, personable approach, and expertise in identifying the best loan options for our needs were truly impressive. I highly recommend her services!

Published at 2 months ago

I filled out a application online for a personal loan. Quick and easy. I received a response back in no time. The loan specialist, Ashley, called me to let me know my loan was approved. I signed the documents and that's was it. Ashley was very friendly and so helpful in making this process quick and seamless. I am proud to say I am happy to be a member in this credit union.

Published at 3 months ago

Ashley S. is the greatest! She was SO helpful with the whole process of being pre-approved for a new loan and paying off the old loan thru the dealership. We will definitely be using Trax Credit Union and Ashley S. for any of our future needs.
Gary and Ginger Villa

Published at 2 months ago

I just took advantage of the car buying service offered by Trax, such a great experience! Chris E. from Auto Advisors made the process of finding the car I was looking for at a good price feel fast and effortless. Ashley S. took care of the paperwork/pre-approval and other details making the process simple, easy and stress free.
I have always been impressed with the service at Trax, but Ashley definitely provided fast, friendly service and was just plain nice!
I would definitely recommend Trax to anyone!

Published at 2 months ago

I been with Trax credit Union for over 47 years. Just had a problem with my new debit card. Took calling three different departments 4 hours to fix the problem. Card service said the issue was fraud department, fraud service said it was card service, called the bank and was sent to a department to fix a pin number issue. They sent me back to card service. Bottom line I got the running around for 4 hours. This is not expable. I asked the manager where you have your card and pin number to call cards services so we could stop the run around. After 30 minutes waiting for her to connect the three of us together she hung up on me. Don't do your business here until they fix this problem and some one takes ownership and puts all four departments together at the same time so they stop telling me individually it's not their problem. I'm very close to not doing business with them anymore.

Published at 4 months ago

My experience with Ashley S. was exceptionally smooth, and very easy! She was extremely professional, personable, and proficient. She worked tirelessly to resolve an issue that threatened to completely derail my purchase . I fully recommend her services, and will definitely be using her services again in the near future!

Published at 5 months ago

Good evening,
My experience was great, i visited with Karyn Gibson from the 50th street location. She was very respectful and caring within the process of notarizing so touching paperwork. She was very helpful and I loved the hospitality and kindness she gave. I will most definitely request and visit with her again if I needed any assistance.

Thanks again for your assistance and conversation because it actually made my day better, I left with a smile. Just knowing someone cared to ask how my day was going and listened to me as she helped me with my paperwork. I really appreciate you for that.

Published at 6 months ago

Ashlyn Howard has been my teller for the past 4 months and she's been very respectful and helpful throughout my interaction at the Branch. She's wonderful. Love having her at the Branch.

Published at 4 months ago

Published at a day ago

Ashleyyy Is Theee Best Loan Officer Hands Down!!!! Anytime I Call Her She Always Able To Help Fast And Efficiently...Ashley Keep Up Your Outstanding Customer Service Skills Because Its Definitely APPRECIATED!!!!

Published at a day ago

Trax credit union is the only bank Ive been successful with applying for loan. Ashley was my loan officer. She was professional and responded to my application in a timely manner. Thanks again Ashley !

Published at 4 days ago

My opinion is very good, they are always ready to give you help, I always look for Angies help, she is a very good person and always ready to give you an answer at any time you request it. She is at the bank of 56, thank you Trax Credit Union.

Published at a week ago

Ashley S. prompt and attentive service!!!

Published at 2 weeks ago

Lied about details, took out money without permission

Published at a month ago

Ashley S. Was the best help i could of asked for .

Published at a month ago

I just took advantage of the car buying service offered by Trax, such a great experience! Chris E. from Auto Advisors made the process of finding the car I was looking for at a good price feel fast and effortless. Ashley S. took care of the paperwork/pre-approval and other details making the process simple, easy and stress free. I have always been impressed with the service at Trax, but Ashley definitely provided fast, friendly service and was just plain nice! I would definitely recommend Trax to anyone!

Published at 2 months ago

Keke was great, excellent customer service. Answer every question. Very patient. Ask for Keke if you need any help.-Grace

Published at 2 months ago

Ashley S provided exceptional assistance with our used car loan, ensuring a seamless process from beginning to end. The quick turnaround and ability to handle everything via email made the experience incredibly convenient. Ashleys thoroughness, personable approach, and expertise in identifying the best loan options for our needs were truly impressive. I highly recommend her services!

Published at 2 months ago

Ashley S. is the greatest! She was SO helpful with the whole process of being pre-approved for a new loan and paying off the old loan thru the dealership. We will definitely be using Trax Credit Union and Ashley S. for any of our future needs. Gary and Ginger Villa

Published at 2 months ago

I ve been dealing with Trax CU before they were Trax Cu. They were Railroaded and industrial CU.I was 18 when I became a member. My parents have been long term members as well. Over 40years.we have never been disappointed and as of today, I m still not. Ashley Shipley who is their Digital Lending Specialist made buying a car so much easier. Todays struggles of finding time to do anything especially buying a car is minimal! She recommended an advisor that helped me find what I m looking for and was able to do all the paper without leaving work. I m 52 now and look forward to many more years doing business with Trax CU

Published at 2 months ago

Ashley Shipley made the process very easy. She went above and beyond to make my experience easy. I would recommend Trax to everyone!

Published at 2 months ago

Published at 3 months ago

I filled out a application online for a personal loan. Quick and easy. I received a response back in no time. The loan specialist, Ashley, called me to let me know my loan was approved. I signed the documents and thats was it. Ashley was very friendly and so helpful in making this process quick and seamless. I am proud to say I am happy to be a member in this credit union.

Published at 3 months ago

They are not reliable they profiled and gave a unjust and down right criminal hold on a check that was cleared by the other bank and was verified as well and now at this point have stolen 30,000 grand unjustly these people hanged up in our face while we tried to resolve the situation they are thieves and con artist they are not a reliable bank or a trust one either the racially profiled us and deserve to have the bad actors fired an change there way of conducting customer service this is one the worst banks in Florida and i am warning anyone who is in need of a bank account don t go there because they will try to keep your money in their possession and give you a hard time to use your own money like we have a $30k in our account that was released to them on july 5th until now they dont want release it back to us or the other bank

Published at 3 months ago

Ashley S. has always gone above and beyond to help us out! She is quick to respond and always keeps us informed. We have been very pleased with the service we receive.

Published at 3 months ago

She is the best costume service ever always willing to help me out

Published at 4 months ago

Keke is the face of this branch, keke has a nice smile walking into the credit union. We need more people like her .

Published at 4 months ago

Keke has been a great help!

Published at 4 months ago

Ashlyn Howard has been my teller for the past 4 months and shes been very respectful and helpful throughout my interaction at the Branch. Shes wonderful. Love having her at the Branch.

Published at 4 months ago

Keke was a good person and she look good

Published at 4 months ago

The Trax Representive Ashley Shipley showed exceptional service on not only the loan service but also giving me resources on finding a affordable car that I could enjoy driving! Communication was always quick and clear. Proud to be a Trax member!

Published at 4 months ago

I been with Trax credit Union for over 47 years. Just had a problem with my new debit card. Took calling three different departments 4 hours to fix the problem. Card service said the issue was fraud department, fraud service said it was card service, called the bank and was sent to a department to fix a pin number issue. They sent me back to card service. Bottom line I got the running around for 4 hours. This is not expable. I asked the manager where you have your card and pin number to call cards services so we could stop the run around. After 30 minutes waiting for her to connect the three of us together she hung up on me. Dont do your business here until they fix this problem and some one takes ownership and puts all four departments together at the same time so they stop telling me individually its not their problem. Im very close to not doing business with them anymore.

Published at 4 months ago

This business has forgotten that customer are the boss without us your out of Thank you for wasting my time this morning . I wont be back.

Published at 4 months ago

Published at 4 months ago

Fantastic Customer Service & they saved me a lot of MONEY ! Ask for Ashley Shipley she is the best !

Published at 4 months ago

It s my first time doing a personal loan and Ashley S went above and beyond to help me with all my questions and took the extra time to make sure I understood everything

Published at 4 months ago

Keke was a great help to me!

Published at 5 months ago

They all helpful and respectful

Published at 5 months ago

My experience with Ashley S. was exceptionally smooth, and very easy! She was extremely professional, personable, and proficient. She worked tirelessly to resolve an issue that threatened to completely derail my purchase . I fully recommend her services, and will definitely be using her services again in the near future!

Published at 5 months ago

The Assistant Manager Karyn G is Awesome . She s Sweet and understanding . Very Fast but Accurate. I Just Love Her

Published at 5 months ago

Don t believe the reviews. Not sure why they would even change from Railroad. One particular teller is very condescending when I access the drive through. If you re unable to comprehend or understand transactions this may not be the job you need. I ll be closing my account out next week. Good riddens.

Published at 5 months ago

Their customer service is great, and very helpful. Ashley S. Helped me with all my questions.

Published at 5 months ago

Published at 5 months ago

Shes a good worker and very polite Ashlyn H.

Published at 5 months ago

Absolutely amazing I came in may 23rd to apply for credit card which I had a little, to no idea how to achieve it but thank God Karyn Gibson was there to help she made me feel like there was no wrong question to ask, and she fully informed me on all my options. Highly recommend.

Published at 5 months ago

Karyn Gibson helped me flawlessly and also made me feel very comfortable and because of her great costumer care along with the great costomer of the other staff I plann to have a long life experience with trax credit union and will encourage others to do so as well..thank you

Published at 5 months ago

Published at 5 months ago

I am super happy with the service, I came with a problem that they were charging me for mandatory insurance, she analyzed it and looked for a professional way, no matter all the questions I asked her, she resolved them all, I left very happy with the result of her work , always smiling and friendly, there I realize that she is a person who likes her job because she took the time necessary to resolve my doubts, from now on she will be my advisor for credits for my cars and company, thank you Karyn Gibson, I wish everyone would learn to have the same quality of customer service from her!!! Thank you very much Trax credit union for your help!!!

Published at 5 months ago

We went to the main office of the bank and were fortunate to be assisted by Karyn Gibson, highlighting her professionalism and the way she patiently helped us. We were able to solve all our issues. Customer service 10/10.

Published at 5 months ago

Excellent customer support

Published at 5 months ago

So yea I had to go to my credit union to handle some business and Ms. Karyn gibson really came thur with some helpful info with how to work on personal credit. She got the answer you need... customer service on point

Published at 5 months ago

Thank you Ms.Karyn Gibson for taking the time and explaining to me exactly what I needed to know.I appreciate your patience and your customer service skills.Awsome

Published at 6 months ago

I just want to say . Karyn Gibson was very pleasant to converse with. Her knowledge was superb. She had the patience of Job. I like that she took her time to explain the benefits and then extended a warm heart welcome to the family.

Published at 6 months ago

Leila was very good and helpful

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

I have always received very good attention, and in the same way I find the right staff to help both in Spanish and English, with a very friendly, cordial attitude and empathy for everyone.

Published at 6 months ago

Ms Gibson was Great!! Very knowledgeable and didn t hesitate to answer any questions I asked! And was very confident in her answers!! This was my first encounter with her and just want to tell her Good Job!!!

Published at 6 months ago

Good evening, My experience was great, i visited with Karyn Gibson from the 50th street location. She was very respectful and caring within the process of notarizing so touching paperwork. She was very helpful and I loved the hospitality and kindness she gave. I will most definitely request and visit with her again if I needed any assistance. Thanks again for your assistance and conversation because it actually made my day better, I left with a smile. Just knowing someone cared to ask how my day was going and listened to me as she helped me with my paperwork. I really appreciate you for that.

Published at 6 months ago

Adrian had great customer service, was very aware and helpful.

Published at 6 months ago

KARYN GIBSON WAS EXCELLENT. JOB WELL DONE!! She provided great customer service to me and my wife

Published at 6 months ago

Assistant Branch Manager Karyn Gibson was absolutely phenomenal with assisting me today at TRAXCU. Not only was she friendly but she was very knowledgeable about the loan in question helping me to better understand it.

Published at 6 months ago

Ms.Karen at the main office so patiently 2 times help me with a problem that I had .She showed me step by step to resolve my problem. Thank you so very much.

Published at 6 months ago

Great customer service with Ms. Keke :)

Published at 6 months ago

Adrian is the best got me in and out in no time thanks again.

Published at 6 months ago

Published at 7 months ago

Excellent service

Published at 7 months ago

Published at 7 months ago

Ke Ke and staff was amazing and they are always great. They ve super fast and efficient. ~ Marisa Lewis

Published at 7 months ago

Great costumer services and professionalism by Keke and very helpful and knowledgeable person in Tatiana.

Published at 7 months ago

Im really happy to be part of you

Published at 7 months ago

KARYN Gibson provided me with very positive professional customer service. She went beyond the call of duty by assist me with looking over my credit score and with providing me with suggestions as to how I could increase my credit score, so that I would be able to apply for many other services that you all offer she also gave me some services that I could use, and that would help increase my score with she mentioned the secure credit card visa credit card and the secure loan which I was unaware of so this is something that I may look into and yes, I would highly recommend the Trax credit union to family members and friends.

Published at 7 months ago

Keke is amazing she is a nice person she was a great help, fast and easy!!!

Published at 7 months ago

Keke was very friendly and helpful even made sure my godson left with a few stickers

Published at 7 months ago

Keke was a pleasure. Her smile made my day. Very helpful!

Published at 7 months ago

Keke at the front desk is amazing!!!

Published at 7 months ago

Published at 7 months ago

As always it is a pleasure coming in here. I have been banking with Trax for 3 years now. No worries. No stress. I have been able to get acquainted and know at least 1 person at 4 Banks. Amanda Carter made my loan experience amazing. I got approved . In drive through always a pleasure seeing Mrs.Fillie . Yise and Chelsea was and is always so sweet. I walk in and they know my name.

Published at 7 months ago

I just love this credit union. I moved from Lakeland to Palmetto and am now doing business at the South Shore branch in Ruskin. The staff there is very kind and accommodating as well as efficient. Great service! Kathy Southworth

Published at 7 months ago

Adrian the teller was a huge help with explaining how things work, and the benefits I would have opening an account as a new customer with trax! He provided some great knowledge, and excellent customer service I would definitely recommend this bank.

Published at 7 months ago

Kiki was a very good customer service. She helped us out very well. I m recommending her recommend her as a good customer service representative and in a time in a timely manner.

Published at 7 months ago

Love working with Ashley Shipley with my loans she is very accurate and efficient and makes things easy to understand while providing information regarding my loan process

Published at 7 months ago

Keke is great got through the process quick and easy !!

Published at 7 months ago

Keke was fast, knowledgeable and funny

Published at 7 months ago

Keke exelent worker

Published at 7 months ago

5 stars for Ashley Shipley and for the good people at the HQ office. They both stayed late on a Friday afternoon to help secure me, my current car. I was purchasing out of state and needed to mail the check for the purchase overnight. I really am beyond thankful for Ashely, not only for working extra hard for me but she helped get my family back on the road after two total loss accidents. Forever thankful for you. GIVE THIS WOMEN A RAISE !!! Thank you again Ashley, your efforts went a long way for my family and Im sure for many others.

Published at 7 months ago

Working with Ashley made the lending experience very stress-free and smooth, thanks!

Published at 8 months ago

Try another credit union not Trax. This credit union is unaware of the work I do and the clients that I ve sent their way, as being a spokes person for several charities and awareness groups. I am very disappointed in the actions its representatives take to try and build a portfolio like pulling money unauthorized from your account. I will be sharing my experience across the board on my social media platform as well as the groups/ clients that I deal with daily. This account representative that has been assigned to me stalks my account, she has called me when she s seen money wired to my account to ask me if I want to pay a bill before it s due date. This time she took a payment out of my account 14 days before its due date unauthorized. I m showing grace, I know this account representative s name and I will present my rights along with my family s attorney if need be. I m sharing my experience, again think twice about TRAX as moving forward I will make the others that I m associated with aware.

Published at 8 months ago

Excellent services and very friendly staff

Published at 8 months ago

Always a pleasure at main branch great staff

Published at 8 months ago

Very helpful went out of her way to help me appreciate it very much

Published at 8 months ago

WORSE BANK IN AMERICA

Published at 8 months ago

Published at 8 months ago

Ashley Shipley - Digital Lending Specialist provided great service!

Published at 9 months ago

Ashley Shipley was excellent and had great customer service. The refinance process was very fast and efficient and she explained everything perfectly to me step by step. Thank you so much.

Published at 9 months ago

I recently closed on a loan with Trax Credit Union, and the experience was exceptional! Ashley S. demonstrated professionalism, efficiency, and a genuine commitment to meeting my financial needs. From start to finish, the process was smooth, and Ashley S. was incredibly helpful. I highly recommend Trax Credit Union for their outstanding service and expertise in financial solutions.

Published at 9 months ago

Published at 9 months ago

Ashley Shipley and Chris Engal make a really good job for help to get my car and they help me to make it the best choice

Published at 9 months ago

Thanks Trax for the excellent customer service and quick closing of a credit line. Ashely S. is amazing and always helps in making a customer satisfied. Thank you.

Published at 9 months ago

Ashley S. provided great customer service. Advised me of my approval amount and was able to have the credit card app approved while on the phone. It feels great to be with a credit union that actually is putting customer service first.

Published at 9 months ago

Service was great and the person very professional and respectful

Published at 10 months ago

Published at 10 months ago

I m counting 7 TCU workers and a line of customers a quarter to close. The workers are literally standing around when there is only 1 teller. I was told by Kelli someone will be with me shortly, (I m next) as she chats with another employee in front of me. Customer service subpar

Published at 10 months ago

Ashley was very pleasant, helpful and patience throughout this entire process. I would recommend anyone looking for services to contact her.

Published at 10 months ago

This bank is horrible. Since taking over railroad and industrial the place is trash. Service is terrible, Apple Pay and bank app are NEVER operating when needed. And phones always have extended wait times. Must not be alone in these consistent issues. DO NOT USE THIS BANK!! n

Published at 10 months ago

Published at 10 months ago

Published at 11 months ago

I give it one star because there is no less the automated service is rubbish so far I have been trying to talk to a representative for 2 hours and nothing and the two I have spoken with have not resolved the problem in short a rubbish bank

Published at 11 months ago

Published at 11 months ago

Ashley S. From the loan department was so extremely helpful and my wife and I d experience so smooth. Definitely 10/10 recommend asking for Ashley S. For all your needs!

Published at 11 months ago

The agent that assisted me Ashley S, was very helpful.

Published at 11 months ago

The worst bank in the United States. Be very careful, never do business with them, they will take every last coin of yours!! ( they are not honest)

Published at a year ago

Very good service and they helped me quickly, thank you Ashley S for excellent services, I hope to achieve my goal of buying a house with Trax credit Union

Published at a year ago

The customer service was extremely good. Everything I needed was done online without leaving my house or work.

Published at a year ago

Ashley S. has been a big help. She is very knowledgeable and informative. Thank you!

Published at a year ago

I walked in excited to become a member was seated and waited patiently. It took way too long to be seen. There were only two people ahead of me it should have not taken that long. Everyone walks around talking assisting no one in need of services. The one man in his office didnt greet didnt say I will be right with you. The receptionist was kind and did her job even the life insurance dude spoke and tried to sell. My experience was not effective and prompt. I never got service because I walked out due to excessive time of wait. I hope that this helps with the improvement of new customers.

Published at a year ago

Ashley S. provided excellent quick and thorough service for an automotive refinance with competitive interest rate! Everything was accomplished via internet without in branch visits.

Published at a year ago

My experiences at this branch has always been great! Thank you Ashley S!

Published at a year ago

Published at a year ago

Omg Ashley Shipley at Trax fcu was amazing today she helped me in every way she could and made sure she got me what I needed. Thanks

Published at a year ago

To the point and amazing customer service

Published at a year ago

Ashley Shipley was very helpful during the application process! She made things very easy and got it all done quickly. I would definitely recommend Trax!

Published at a year ago

Loan process was fast and easy, Ashley answered all of our questions and concerns very quickly.

Published at a year ago

Amazing place to bank with, I have the pleasure of working with Ashley Shipley for my used and new car loans. She is just amazing and on point, all my paperwork was digital and absolutely zero hassle.

Published at a year ago

Ashley Shipley made our experience of getting our vehicle refinanced with Trax Credit Union absolutely wonderful! She was very informative and helpful in very way needed!

Published at a year ago

I waited a bit for a simple cash deposit. There were only 2 tellers and one was busy. There was a guy behind line and was at a desk. And 2 in an office, and one at a desk with customer. Im. Sure, they were working on something, but when customers are there, maybe acknowledgments would be nice. Nothing much, just a smile, Be right with you. I did work at a bank many , many years ago, and that was what they told us back then. It would help to know who was in your bank and / or set the customer at ease if the line is long.

Published at a year ago

Ashley Shipley was professional, informative, kind and very responsive to all my questions. I highly recommend her as well as Trax credit union to anyone needing financial assistance. Thank you Ashley, and thank you Trax Credit Union. Sincerely Jim R.

Published at a year ago

Thank you Ashley Shipley for all of your assistance with processing my personal loan. This is my 3rd loan with Trax Credit Union, whom I have been with for quite a few years now, but this was my 1st time applying for a loan via online. I was uncertain at first, but everything went smoothly and quickly. Ashley was very prompt and helpful. Many thanks again to Ashley and Trax Credit Union.

Published at a year ago

Published at a year ago

Hello! I promised Ashley Shipley to leave a 5-star review. Here it is. I bought a new car this year (2023) and got it financed at 9.8%. Trax Credit Union offered me to re-finance at 6.8%! I worked with Ashley Shipley (a digital lending specialist) from Trax Credit Union to get my loan done. She is amazing! Very professional, knowledgeable, replied to my emails fast, and provided many useful details to ensure loan closure goes smoothly. Switch to Trax if you are looking to save $85 or more on your monthly car payments. Thanks again for everything.

Published at a year ago

Ashley Shipley helped me through the whole process and was very patient. Even though there were troubles with some of the documents not sending properly, she was able to help me through the whole way. I really appreciated her time and patience and she made the process that much more bearable!

Published at a year ago

Ashley Shipley is the best. So kind, patient and helpful!

Published at a year ago

I recently refinanced my auto loan, while doing so I had a lot of questions. Ashley Shipley went above and beyond to answer all my questions with professionally and accurately. She is very patient and kind and I appreciate customer service like hers. Thank you

Published at a year ago

Published at a year ago

By far the best bank that I have ever dealt with. The staff always provides the best service. I would also like to thank the awesome group of staff that waived my overdraft fees. I definitely recommend this bank if you want the best quality of service!

Published at a year ago

Published at a year ago

Don t do No business with them,I canceled them and they are still charging me !! Now they are trying to put it on my credit!! STAY AWAY FROM THIS BANK!!!

Published at a year ago

This place has courtois people and are willing to help you in any way I highly recommend them

Published at a year ago

Love it

Published at a year ago

Amanda Carter provided excellent customer service. She helped us complete our auto refinance in a timely fashion with no issues. She clearly explained the terms and streamlined the process. Overall very good attitude and super helpful.

Published at a year ago

Published at a year ago

I LOVE THIS CREDIT UNION NO PROBLEMS ALWAYS HELPFUL AND CUSTOMER SERVICE KINDNESS THEIR CREDIT CARD DEPARTMENT IS AWESOME AND AMT ON POINT A MEMBER SINCE 2000.

Published at a year ago

Scam. No professionalism. Dont trust any pre-qualified promo from this credit union.

Published at a year ago

Stay away from this credit union, the absolute worst experience I have ever had. They lied about the rate, never answer their phones and never return Voicemail. Do yourself a favor and look For another bank!!

Published at a year ago

If I could put 0 stars I would, Trax Credit Union transferred $800 into my account (I m a student and around this time I was applying for school loans) I noticed it was in my account a month after it was transferred, I called 3 times to ensure that it wasn t a mistake.. the representatives told me I was all good and able to spend and that it wasn t them. Once I moved the money from my account, 3 weeks later they took $1000 from my account and left it negative $800. Turns out they did mistakenly put someone else s money into my account & didn t notice until the other customer informed them. I talked to someone to clear my name and they told me it wasn t a gift and that there was nothing they could do for me. 0/10 DO NOT RECOMMEND! Systems are always down and there s too many mistakes and miscommunication!

Published at a year ago

Published at 2 years ago

Stay away from this bank institution. They are the worse in the game. Specially Wilson branch manager is no help.

Published at 2 years ago

Trying to make payments on loan is ridiculous. There are no locations close to me all are 20miles away. So I drive to a sister bank to make a payment (which I have done before) they tell me I cant pay there it isnt taking my account number. Now I drive back home and have to call to literally make my payment because the online service tells me I already have an account. Which I never activated online. So now I am charged a fee to pay over the phone . After waiting 20minutess on the phone. I never knew it would be so frustrating just to have someone take my payment. It should not be this hard.

Published at 2 years ago

Amanda Carter is amazingly awesome and very knowledgeable!

Published at 2 years ago

Drive thru machine is very nice and updated

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Published at 2 years ago

Hi ,my interaction at RR federal credit union ,has been Awesome , there new name is Trax , my credit union is Ficare , which they are linked to Trax , well everytime l come Im met with a very friendly staff , one in particular is a teller by the name Yise , shes very polite and courteous she makes my transaction very easy everytime , thank you so much!!!

Published at 2 years ago

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Published at 2 years ago

Bank somewhere else.

Published at 2 years ago

Published at 2 years ago

Daniel is always smiles every time I come in Yise was amazing and quick with my transaction. Thank you guys for being awesome.

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Published at 2 years ago

Since they have changed over to TRAX customer service is horrible, literally stayed on the phone for 2 hours and no one never came back on the line nor called back.

Published at 2 years ago

Published at 2 years ago

At first it seemed good to me, but now I can say, I DO NOT RECOMMEND, you come to the branch and they only have one person for customer service, you can imagine the delay, I have come for two days without solving my problem

Published at 2 years ago

Published at 2 years ago

Trax! Yeah no. Closing accounts.

Published at 2 years ago

There are some good employees at the winthrop town center location Ill say that; some other locations (ruskin anyone?) are what you expect - 4 women all looking down and seemingly busy with something other than you even though youre the only customer inside the bank, and maybe you get a well be right with you sir (without looking up). But yeah winthrop is pretty good. The CUSTOMER SERVICE number is a whole different thing. This bank has maybe 6 locations and yet you will wait for a half hour to get a rep on the phone. Allegedly TRAX is a name that positions them for greatness....well, I have news for you, that wont happen until you clean up your waiting times on the phone. To their credit they do offer the option to have them call you back. I personally like this bank else I wouldnt have an account with them, but they could do so much better in some areas.

Published at 3 years ago

Published at 3 years ago

I have currently been sitting in the lobby due to being a victim of fraud on my card. I called customer service who never sent me the fraud email so I didnt have to come into the lobby so now I have been sitting here for over one hour have watched 3 other members walk out to waiting over an hour to see the ONE person who helps on accounts and are told well its only him. How is this bank about it members when they are not ever staffed properly to ensure customers can bank and actually get back to thier lives in a reasonable amount of time. I signed in at the desk at 951 it is now 1149. This is unacceptable

Published at 3 years ago

Horrible bank. The workers there are stressed out and rude. They will eventually shut down. Please avoid this bank and their over priced fees.

Published at 3 years ago

You would think with a small bank like this the would care for their members. Specially when they ve been members for almost 10 years, just shows how much loyalty is worth anymore.

Published at 3 years ago

Published at 3 years ago

Love my bank

Published at 3 years ago

Friendliest people and the best rates

Published at 3 years ago

This is a ridiculous financial institution they have no clue what they are doing always on hold always have to wait not very convenient . I wont recommend this financial spot for anyone they are horrible. Im doing this in hope they will change something but doubtfully anyone cares .

Published at 3 years ago

They make banking easy and convenient

Published at 4 years ago

Worst bank ever and I mean worst, 0 customer service

Published at 4 years ago

I received a letter in the mail, they offer me a lower APR on refinancing my vehicle. I was skeptical at first, obviously, since I ve never heard of this credit union. I gave them a call and got connected with Miss Kelly Wonser. She explained everything and was extremely knowledgeable and super helpful. She made my first auto refinancing experience a positive one thus far. I m just waiting for my old loan to be closed. I wanted to write this review to express my appreciation to Miss Kelly Wonser who has gone above and beyond with this process. Once everything is finalized I will update my review accordingly,but thus far everything has been great. I should also mention that due to COVID-19 the process of refinancing my loan was made even easier thanks to Miss Kelly Wonser, as everything was done over the phone, all I needed to do was to come in and sign some documents (or you can also do them electronically, but it helps to go to them to speed up the process) and that was that.

Published at 4 years ago

Published at 4 years ago

Security issues with their online banking my card was hacked using the app they provided on their website

Published at 4 years ago

Published at 4 years ago

This is the WORST bank I have ever had to deal with! They literally charge you just to check your balance at an ATM. They nickel and dime you for everything. I had fraud on my account and the representative at the location wouldn t even put in a dispute for me because she said it was only $23. She just gave me a free new card which they charge $10 for that too. I went back after coming from out of town because my purse was stolen to get a new card and report that my card was compromised and another representative told me to call the places in Colorado to see if they will give me the stolen money back because it s the credit unions policy that they cannot submit fraud. I am literally out of over $500 dollars and this bank basically just told me there is nothing they can do about it. Banking with this bank was the worst experience I ve ever gone through. I am definitely not going to let this bank get away with referring me to the merchant every time something went wrong with my account. They literally was refusing disputes. And I know I have to right to dispute transactions without first contacting the merchant. This was fraud. I have absolutely no knowledge of these places in Colorado. I m from Florida. The bank would not help me. They do not care about this loss I ve gone through. According to the federal regulations, banks cannot refuse disputes from their members. They will be hearing from my lawyer very soon.

Published at 4 years ago

Published at 4 years ago

Every trip to my credit union has been great. The staff is courteous and kind and the manager is very helpful. With all of my training and professional training, my life started to take a nose dive into financial distress but the manager help me avoid this with great financial counseling void of condesending judgments. I am okay now. Thanks Mr Wilson.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Rude, condescending staff and management. The website is glitchy more often than not. It is virtually impossible to reach them by phone and if / when you do, they are beyond short with you and act like youre a nuisance for bothering them with a phone call. They have very few brick and mortar locations to walk in to, so youre at their mercy of having to call them. Ive been with them for a long time , too long, but they just keep getting worse a d less user friendly.

Published at 5 years ago

Had this bank since 2013 and still get questions about 200 dollar checks after deposit thousands and have some funds available same day just this past holiday season broughti n dang near 100personal checks everyday from customers no questions bring in payroll check today 50 questions and directed to another financial institution for services I absolutely hate this bank they have no since of loyalty to long time members.

Published at 5 years ago

Published at 5 years ago