Tampa Bay Federal Credit Union

Wonderful experience! The staff member that assisted me named Eldeen Morgan, Was very professional and helpful. He was able to get me in and out quickly and efficiently With all of the objectives checked off my list!

Published at 5 months ago

This branch does not have the sincerity that is usually in credit union banks ... I feel like I am in bank of America ... I wanted to get a loan that I paid off last year and they did not help me ... I will close my accounts next week ... because I switched to Navy federal credit union ... Navy federal is much better than this bank …

Published at 3 weeks ago

I want to give a 10 thumbs up to one of your Customer Service Representatives. Joyce has a slight (maybe Jamaican) accent but has went above and beyond my expectations. I had noticed some fraudulent activity on my account and needed to replace my bank card, Joyce had said I could go to a branch and they would print one for me. However none of the branches printers were working. So i figured I would just have to wait 10 days and have it mailed to me. But no Joyce leaves me a voice mail 3 days later following up and letting me know which branches printers were up and running. That was special and made me feel more like family and not just a customer. Kudos to Joyce.

Published at 5 months ago

My HELOC Loan was handled efficiently and in a timely manner. My Loan Officer kept me up to date with its progress throughout the procedure.

Published at a month ago

Tampa Bay Federal Credit Union is the best all around in the state of Florida, my wife and I have been members now for many many years and we love them. I just recently went in to the office at 14990 N. Florida ave, I was greeted by Service manager Arelys Pedroso who helped me with everything i needed done. Let my tell you she was the kindest and most polite person that I have met in a very long time. She helped me with every thing i needed with a smile and awsome attitude. Thank you Arelys, hats off you are the best.

Published at 6 months ago

I have been a member of the credit union for years, over 30. The customer service has gone down hill considerably. Calling takes hours. Hours. They ask you to leave a number and they will be call you by the end of the business day but they don't. If you request something online, they will redirect you to call. What is the purpose of having online access when you have to sit on hold for hours to do a simple thing like a check copy request? It is time to take our business elsewhere.

Published at 7 months ago

Alexus…WAS AMAZING!!! She took her time with me and made me feel so comfortable and we got everything done pretty fast and smoothly!

Published at 3 months ago

Eldeen Morgan was my personal banker and he was attentive, friendly, professional and so patient. He went above my expectations and help me accomplish everything I needed.

Published at a month ago

Samaria in the contact center was VERY rude. would not give me her name. when i asked to be transferred to a manager she just kept telling me she would hang up on me. finally after 13 minutes of her being so nasty, she gave me her name then hung up. now every time i call back my call does not get answered.

Published at 4 days ago

I have a mortgage loan through them and you literally have to wait a hour to get anyone on the phone either severely understaffed or just don t care .. but it s every single time at least a hour

Published at 4 days ago

Terrible bank literally worst experience ever my payments went from 600 to 1200 per month and and the manager told me there s wasn t nothing to help me

Published at 5 days ago

She was very courteous and efficient. Immediately solved my card issue. Thanks! W

Published at 3 weeks ago

This branch does not have the sincerity that is usually in credit union banks ... I feel like I am in bank of America ... I wanted to get a loan that I paid off last year and they did not help me ... I will close my accounts next week ... because I switched to Navy federal credit union ... Navy federal is much better than this bank

Published at 3 weeks ago

Waiting 45 minutes on the phone and counting. Just trying to make a payment... Update: After 2hrs 10 mins, I stopped waiting.

Published at 3 weeks ago

My HELOC Loan was handled efficiently and in a timely manner. My Loan Officer kept me up to date with its progress throughout the procedure.

Published at a month ago

Eldeen Morgan was my personal banker and he was attentive, friendly, professional and so patient. He went above my expectations and help me accomplish everything I needed.

Published at a month ago

Outstanding service by Alex very professional & knowledgeable And Jeanell

Published at a month ago

Fast efficient excellent service

Published at a month ago

Published at 2 months ago

Alexus was great ! Very knowledgeable and very professional !

Published at 2 months ago

Alexus WAS AMAZING!!! She took her time with me and made me feel so comfortable and we got everything done pretty fast and smoothly!

Published at 3 months ago

Published at 3 months ago

Alexis was very very patient and helpful shes a great person shes very expensive what shes doing

Published at 4 months ago

Elijah was very kind and professional

Published at 4 months ago

Eduardo Lorduy was my banker. He along with the fantastic team at TBFCU made for an amazing and seemless process from start to finish for my Equity LOC. Highly recommend !

Published at 5 months ago

Eldeen Morgan

Published at 5 months ago

Wonderful experience! The staff member that assisted me named Eldeen Morgan, Was very professional and helpful. He was able to get me in and out quickly and efficiently With all of the objectives checked off my list!

Published at 5 months ago

Angela McFarland was great she was very friendly very helpful with helping me open up my account

Published at 5 months ago

I want to give a 10 thumbs up to one of your Customer Service Representatives. Joyce has a slight (maybe Jamaican) accent but has went above and beyond my expectations. I had noticed some fraudulent activity on my account and needed to replace my bank card, Joyce had said I could go to a branch and they would print one for me. However none of the branches printers were working. So i figured I would just have to wait 10 days and have it mailed to me. But no Joyce leaves me a voice mail 3 days later following up and letting me know which branches printers were up and running. That was special and made me feel more like family and not just a customer. Kudos to Joyce.

Published at 5 months ago

Tampa Bay Federal Credit Union is the best all around in the state of Florida, my wife and I have been members now for many many years and we love them. I just recently went in to the office at 14990 N. Florida ave, I was greeted by Service manager Arelys Pedroso who helped me with everything i needed done. Let my tell you she was the kindest and most polite person that I have met in a very long time. She helped me with every thing i needed with a smile and awsome attitude. Thank you Arelys, hats off you are the best.

Published at 6 months ago

Angela McFarland was very helpful and very time efficient I was in and out

Published at 6 months ago

They are always professional and polite

Published at 6 months ago

Sandra. Franco Good treatment, attention and efficient in his work

Published at 6 months ago

Eduardo Lorduy has very excellent service and he is a highly dedicated and professional person.

Published at 6 months ago

Its rare to have someone keep their word and follow up with a customer to resolve their issue and then confirm the issue was resolved. Dorie in the mortgage dept at TBFCU was very helpful, kind, courteous and knowledgeable.

Published at 6 months ago

Eldeen Morgan is amazing. Customer service at the MLK location is always excellent.

Published at 6 months ago

Published at 7 months ago

I have been a member of the credit union for years, over 30. The customer service has gone down hill considerably. Calling takes hours. Hours. They ask you to leave a number and they will be call you by the end of the business day but they dont. If you request something online, they will redirect you to call. What is the purpose of having online access when you have to sit on hold for hours to do a simple thing like a check copy request? It is time to take our business elsewhere.

Published at 7 months ago

Published at 7 months ago

Extremely friendly and helpful staff. Teresita was exceptionally professional and took the time to answer all of my questions. It has been a very smooth auto refinancing experience which is much appreciated.

Published at 7 months ago

Teresita Alonso is an excellent agent, very professional, kind and respectful, I hope to continue doing business with her in the future!!

Published at 7 months ago

They run your credit before open an account they didnt tell me about it if my credit is under 600 or not, now credit report went down and cannot open an account if want to open Have to pay and it has few restrictions why I want to open an account like that I Bring business to you guys... That doesnt make sense at all

Published at 8 months ago

I have worked with your Mortgage Loan Originator, Mr. Lee Midkiff. He is knowledgeable, professional, passionate about his job, patient with me in my purchasing a home. He is helpful and very kind to me in this process. He worked tirelessly in ensuring that every request or paperwork that was needed to complete this process was understood as he explained each step. I thank Mr. Lee Midkiff and the Staff at Tampa Bay Federal Credit Union for a successful ending and a purchase of a great home. Mr. Lee Midkiff deserves a raise and an acknowledgment for a job well done! Tampa Bay Federal Credit Union Customer, Kathy Mays

Published at 8 months ago

My granddaughter business

Published at 8 months ago

I applied to increase my line of credit. I have excellent payments. Two cars were paid for and the person who helped me took up to 5 days to respond. I had to call. to many times , Terrible bad service from them Denny Lozano

Published at 8 months ago

I got my car loan with TBFCU and every single month it s been a hassle with making payments, getting access into my online account, title, etc. and don t get me started on trying to actually get help with these things. Their member services center always has outrageous call volumes so it takes days to get anything accomplished. I tried to set up auto payment and guess what, it didn t work! Just trying to make a payment is diffficult. I wish I never got my loan with them. Save yourself and go somewhere else.

Published at 8 months ago

Angela was great help! She was friendly and knowledgeable. I had a very pleasurable experience

Published at 8 months ago

Awesome associate

Published at 8 months ago

We worked with Eldeen Morgan, he was very professional, knowledgeable and very helpful. Thank you!

Published at 8 months ago

I needed a loan. The odds were stacked against me despite my excellent credit history. Loan Mortgage Originator, Mr. Eduardo Lorduy, decided to advocate on my behalf. Today I was able to close on my loan. I am a very grateful and satisfied customer. Thank you Tampa Bay Federal Credit Union.

Published at 8 months ago

Awesome customer service and Angela is very good and patient also helpful

Published at 8 months ago

Applied for a personal loan some time ago and was denied with excellent credit and low dti. Applied to refinance my car 2 days ago , same thing excellent credit low dti and very low debt on credit card that gets paid off every other month to keep credit going . Again denied for refinancing. I m not sure what this bank is looking for or how they stay in business if they keep denying people who pay their bills on time and don t miss payments etc. I m stumped . Regardless it will be the end of the road for me with them and my accounts there. No point in doing business with a bank that doesn t want you or your business. No harm no foul thankfully there s other banks out there that like doing business with people.

Published at 9 months ago

Came in an spoke with a representative that I would like for her to have a name plate on her desk Hailey helped me out alot

Published at 9 months ago

Ms. Angela McFarland was great! She took her time to help me figure out my payment options and went the extra mile :)

Published at 9 months ago

Eduardo was great in helping us through the process, very knowledgeable and answered lots of questions before we even got started. Would definitely recommend him and TBFCU for your mortgage needs.

Published at 9 months ago

Angela McFarland is a professional and kind,helpful. Compassionate and my husband and I appreciate her doing her best. Thanks again Wright Family

Published at 9 months ago

Mrs. Angela was very helpful and very polite

Published at 9 months ago

We used Eduardo Lorduy for our HELOC a few months ago. He was amazing at answering my questions, replying to me quickly and getting my paperwork organized. He made the process so simple. I recommend him and TBFCU!

Published at 9 months ago

I am writing this in reference to my experience at Tampa Bay Federal Credit Union. There is a loan officer who I highly recommend for all your needs. His name is Edwardo. He is knowledgable, competent, and personable. He is truly dedicated to his clients. Ask for Edwardo for all your needs!!! He is wonderful to work with!!!!!

Published at 9 months ago

My friend, who is a mortgage broker, referred me to Eduardo at TBFCU. Eduardo was able to get me the BEST HELOC available! Thank you Eduardo and TBFCU.

Published at 9 months ago

Worked with Eduardo on a heloc and had a positive experience. He communicated the process well at each step. Took longer to fund than I would have liked but that was not due to people but the bank s processes which seem a bit old fashioned.

Published at 9 months ago

Published at 10 months ago

Angela McFarland was absolutely wonderful and helped a lot!!

Published at 10 months ago

MS ANGELA HAS BEEN AMAZING TO ME AN MY DAUGHTER SHE HELPED US WHEN MY DAUGHTER TURNED 18TEEN AN STILL HELPING UP TO THIS DAY AMAZING WE LOVE HER

Published at 10 months ago

suspect nice and patient with me , answers all my questions even tho it takes a while .

Published at 10 months ago

Went into the bank because I lost my debit card and I was advised I was a $10 charge the agent was very unfriendly I went back a second time because I didnt have the funds in my account they issued me a new card and didnt charge me anything what gives

Published at 10 months ago

Sandra Franco from North Tampa was very helpful. She helped me to open and account and answered all my questions. She is knowledgeable and patient. Thank you for all your help!

Published at 10 months ago

We setup a business account today at Tampa Bay Federal Credit Union in Tampa Heights. Angela McFarLand helped us get everything setup for my Moms new business. She was professional and answered any questions we had. We are grateful for her going above and beyond for us today. Happy Holidays!

Published at 10 months ago

Published at 11 months ago

I do not like this company at all. I should have stayed with the car finance company I was with because I did not have any of these issues I have with this company. First thing I was talked into was getting the warranty to cover anything that has with my car. That was a rip off. Your car has to be pretty much broken down for them to pay anything. My original finance company was not like that. Then when I realized that and was out of pocket $400 for a auto shop to give me a diagnosis I wanted to defer my payment they said they would just pay $35 application fee. They denied it and did not even call to tell me. So out of money again for nothing. Long story short you get what you pay for because even though my car note payment is $80 less than what it was it is not worth it. I will not recommend them to anyone.

Published at 11 months ago

Angela mcfarland

Published at 11 months ago

This bank is HORRIBLE. You can never get in contact with a representative timely, the hold times are HORRIBLE, the customer service is HORRIBLE, they charge you for EVERYTHING. Why am I being charged for transferring money ? Why am I even being charged for having a printout sent to me ? Why is there a monthly service fee for having a savings or checking an account ? Why are you guys charging me $18 to make a car payment. I sat on hold for 15 minutes before a representative came back to the phone

Published at 11 months ago

Eldeen Morgan was super helpful with all the questions my husband and I had about loans vs doing a credit card. We highly recommend him!

Published at 11 months ago

I am so happy for opening account in this bank especially this branch because the Costomer service is perfect and nice and kindly employee work I love that

Published at 11 months ago

Published at 11 months ago

Had to change my account from a starter to normal account and get a new debit card , Angela M. Was awesome great personality, knows what s she is doing, We need more people like her. Thanks again.

Published at a year ago

Great customer service Eldeen M was amazing great and good customer service will see him again for sure

Published at a year ago

Eldeen M..... Customer service is amazing!!! Hes very good outgoing!!!

Published at a year ago

Mr. Morgan is very helpful, patient and professional. I appreciate all the help.

Published at a year ago

I financed my auto loan through this company as they advertised a great rate but careful as there is a catch! First it s hard to get ahold of people, their website and app are the worst and hardly ever work, if trying to make a payment good luck as it s very difficult and sometimes doesn t go through. Any change you want to make of letter or statement will cost you money to have it emailed to you. I ve purchased multiple cars and I can assure you this is the worst company I have ever delivery with! I would avoid at all cost

Published at a year ago

I have gotten to know several of their employees and they are absolutely 1st class!

Published at a year ago

I rarely leave Google reviews, but felt compelled to after our wonderful experience with Gianni! She assisted with our HELOC and consistently provided quick and thorough responses throughout the entire process! My wife and I were greatly impressed by her amiable manner and professionalism. Sincerely appreciate how easy and painless Gianni made the HELOC process. Hope to work with her again!!

Published at a year ago

I appreciate all the time and effort that Eduardo Lorduy has done for me throughout this loan processing. He was very helpful and attentive and no problem answering all my questions especially in a timely manner, many thanks!

Published at a year ago

Im not going to say that the 20+ years that Ive banked at TBFCU its been peaches and cream all the time, but for the most part theyve been nice, polite, kind, and understanding. I also understand (but dont like it) that a bank has its rules and regulations and they have to do what they have to do. We just have to be patient, kind, understanding, and polite also. We dont understand why they do something, then we talk to the manager and ask why or why or not. Talking and clearing up things is key.

Published at a year ago

Eldeen morgen was very helpful

Published at a year ago

I had been working with loan officer Bernadina Folz via phone, but today I met her face to face. Her friendliness, professionalism and job knowledge provided a sense of comfort to my experience. I felt like she wanted to help me which was very important for me. She walked me through the process and maintained open commucation the entire time. If you need any assistance please go see her. She knows her stuff!!! Today I was helped by another professional by the name of Eldeen M. His superior professionalism was great and made the experience a pleasurable one. He was very helpful, kind and patient.

Published at a year ago

Angela McFarland helped me open an account with Tampa Bay Federal. She was kind, competent, and knowledgeable. It was smooth process; excellent customer service

Published at a year ago

Gianni R went ABOVE and beyond for us! I was so impressed with our quick responses. She is someone I would happily work with again. Thank you for making the opening of a HELOC painless.

Published at a year ago

Most helpful, ANGELA MCFARLAND thank you so much. Eldeen Morgan

Published at a year ago

Bernadina Folz Nice so professional best here! My experience amazing

Published at a year ago

Eldeen M was amazing he was so attentive and caring he was a wonderful brighten to my day he was informative and super awesome with his customers service thanks for the pleasure

Published at a year ago

Eldeen Morgan Was very knowledgeable and professional I recommend his services when opening an account.

Published at a year ago

Angela was extremely helpful in solving some problems with my account! I would highly recommend tbfcu and Angela for all your banking needs!

Published at a year ago

Eldeen gave Excellent customer service today 5stars

Published at a year ago

This is the worst credit union by far. I applied for a personal loan twice and twice I was turned down. Even thou my credit score is 747 I was still turned down. I really hate this credit union and will soon be leaving after being a customer for 24 years. this credit union. They do not believe in given a person a chance with all their so call facts an super high standard Gloria

Published at a year ago

Ashley Andrus at TBFCU is by far the best Loan Agent I have ever worked with. She makes everything super easy and efficient. Two accounts and 3 auto refinances later she is still a super star in our eyes. Hands down 10/10 highly recommended! Ashley thank you for everything!

Published at a year ago

I will soon be an ex-member of Tampa Bay Federal CU. and I cant wait! As soon all my certificate mature, Im done with this business. I call and cant get thru. I get call back, and cant get help because Im no longer near my computer. The mobile app looks old and is even less useful. Customer service is marginal at best. If you looking for a credit union, dont do business with this credit union keep looking.

Published at a year ago

Angela McFarland was amazing ty for your help

Published at a year ago

Ileana was very efficient. She is kind and very professional. We need more people like her. Thank you Tampa Bay Federal for having people who care.

Published at a year ago

Eldeen Morgan is very polite and welcoming me with a smile and he really take his time to help me with what I need.

Published at a year ago

I was totally happy with the service I received from Ms McFarland. She resolved all of my needs. She is an excellent employee

Published at a year ago

I dont normally write reviews but this one is worth sharing. We are purchasing a home in a very competitive market and needed a loan approval quickly to meet the terms of our contract. Lee Midkiff went above and beyond (often working after hours) to usher our application through such that we received loan approval in under one week! I was very impressed with his professionalism and service and will look to send more of my business to TBFCU in the future. Highly recommend.

Published at a year ago

Ashley Andrus provided me with great customer service and was there with me everytime I called she was more like a family member then employee.Eliska Kasalova Bestajovsky was another great employee shes always there and make any situation your going through easier .

Published at a year ago

Angela McFarland was very much intelligent and know how to make customer happy she know her job real, well

Published at a year ago

Angela was fabulous nice and quickly resolved my issues

Published at a year ago

I love my credit union Im always bragging about it, BUT for the past year or so it is impossible to get someone on the phone. I have not called in the past eight months and been able to speak with someone without having to wait for a call back that I tend to miss. Please, please invest in outsourcing your customer service. Im ready to just move everything somewhere else.

Published at a year ago

It is the first time I have had a positive, excellent and fast experience with TBFCU; In addition to ANDY being a representative who conducted himself professionally, he was courteous and patient. He is a keeper TBFCU. Sulema Sacre. This is the first time that I have a fast, positive and excellent experience with TBFCU. ANDY is a representative that was professional, courteous and patient. Tampa Bay Federal Credit Union, ANDY is a keeper. Sulema Sacre

Published at a year ago

Angela mcfarlane was a great help.

Published at a year ago

Angela Mac Farland

Published at a year ago

Angela Mc Farland

Published at a year ago

We have been with TBFCU for over 15 years and LOVE IT! Our loan officer Ashley has been awesome! If youre looking for a Great interest rate, professional transaction in a timely manner and the BEST Customer service in the industry, then choose TBFCU! Ask for Ashley at x4606. Highly Recommend!!

Published at a year ago

Excellent service!!!

Published at a year ago

hard to work with. Take forever to process correpsondence. They have poor record keeping. Its just a really primitive, backwards place to deal with. They try to add tons of extra fees that come from their poor record keeping. Its best to deal with another organization.

Published at a year ago

Working with Loan Officer Lee Midkiff was great! He was extremely fast & efficient taking care of my HELOC needs. In fact, his service is so good that Im a repeat customer. I highly recommend to ask for him whenever you need a loan officer in Tampa Bay Federal CU.

Published at a year ago

Sheldon only has 2 units that Sometimes work...slow service...

Published at a year ago

Lee Midkiff was IMMENSELY helpful with 2 mortgage transactions for me in the last 3 months. Hes quick to reply to messages and was proactive in making sure everything was organized and submitted on schedule. Thank you Lee!

Published at a year ago

I just secured a HELOC through Tampa Bay FCU. Lee Midkiff was my loan advisor. Such a pleasure to work with a very professional lender. He provided excellent explanation of the process. Always available with a positive cheerful attitude. At the end of the process I was saddened that I would not be talking to this awesome person as much, as I enjoyed it. He should be recognized for his caring, knowledge and spectacular customer service skills. Lee should have seminars to train others, the world could use more Lee s.

Published at a year ago

It has been nearly 4 months since the ATMS outside have worked on the first of the month. People have started leaving notes in solidarity with everyone just trying to pay rent. Please fix this

Published at a year ago

Great service always at Tampa Bay Federal. Bernadina Folz help refinancing my car.she is very friendly and helpful. I recommend her

Published at a year ago

Angela was the most pleasant bank employee Ive ever dealt with. I went in yesterday and unfortunately the computers were down so she wasnt able to take care of my transaction. She was so nice and accommodating that I didnt even feel bad about it. She called me back when the computers came back up and unfortunately I wasnt available at that time. I went back in this morning and in addition to being so kind and nice I found that she was very knowledgeable and took care of my banking quickly and efficiently. Thank you Tampa Bay Federal Credit Union for employing Angela McFarland!

Published at a year ago

Completed a HELOC and process was fairly easy. I was most impressed with the Mortgage Support Specialist Annette Guzman! She was always quick to reply and was extremely helpful!

Published at a year ago

Published at a year ago

Mr Eldeen went above and beyond my expectations. He fix my account issue quickly and very promptly the first time before I left the office.

Published at a year ago

Bernadina Folz You were great and I appreciate your professionalism and dedication to your clients, You went over and beyond getting my business transactions completed and I thank you for that. You followed up on the transactions in a timely manner.That indicates you truly want complete satisfaction for your clients. I for one again, appreciate that concern. Thank you for closing car loans with me.

Published at a year ago

Angela McFarland is patient and caring, she is exactly the person you need when it comes to your financials. She does an excellent job clearly explaining rates and terms. Extremely friendly and helpful. But Tampa Bay Federal as a company is awful. You will wait hours and hours doing nothing waiting on an approval. And then you will get denied by a person you never even get to talk to. Despite having over a 720 FICO credit score. Oh and then the manager wont even talk to you. So if you like having your time wasted and getting a hard pull on your credit report for no reason TBFCU is the bank for you! Did I mention they got rid of all the real tellers? Now everyone waits in a long line for 30 minutes to talk to a slow and inefficient ATM. Yup theres no real tellers anymore, just a screen on an ATM with a person who doesnt even work there. TBFCU just doesnt care.

Published at a year ago

I didn t even go through with making an account but had to leave a review for the woman who helped me today, her name was Elis and she went above and beyond to thoroughly explain and help me. Excellent service and experience, I ll definitely be back in a few months!

Published at a year ago

She was very helpful and nice person she did very well Thank you for giving me and my husband Bernadina Folz to work with us !!!!

Published at a year ago

Bernadine folz ! So please with all the work she did and amazing person to deal with! Will Recommend her A+++++

Published at a year ago

I had the pleasure of having Angela McFarland service needs this morning. Angela s congeniality and professionalism made for a very pleasant experience! She s an asset to your organisation!

Published at a year ago

By far the absolute worst bank in America not just Tampa!!!! I would advise if you are use to quality banking services do not come here, Im not even a member I use them for shared banking and it s ALWAYS A NIGHTMARE!!!!! Shut this location DOWN!!!

Published at a year ago

The absolute worst customer experience and service I have ever experienced. The lady Maria Brunetti was so unhelpful and rude. While speaking with this rude person, I asked for a supervisor and was refused the opportunity. I hung up and called back and the wait time to even speak with anyone is well over an hour. I kept getting a recording I was 7 in the queue and waited on hold for 91 mins before finally hanging up. I would not recommend doing any type of business with Tampa Bay Federal Credit Union. They are truly a horrible credit Union and offer zero assistance or compassion to the members.

Published at a year ago

Bernadina folz One of the best happy no problem at all very very helpful

Published at a year ago

The dealership recieved payment for vehicle late caused my tag to expire, I ve called on a recorded line and payed my payment, they never applied it then stated they will have to look although I have the receipt. I ve spent hours on phone trying to make sure they do their job but they never do. If anything hits my credit I m hitting them with a lawsuit. I payed my payment early and they didn t even apply it to my loan. Although on a recorded line I stated to pay my truck payment. I went to pay again to be 2 months ahead and it s like pulling teeth. I wouldn t trust them to make me a coffee. No one does anything right.

Published at a year ago

Angela McFarland. Very nice service

Published at a year ago

Bernadine Folz was the best , she really had patience with me & explaining everything with my buying the car

Published at a year ago

This is the worst place to finance a vehicle. Weve had to call & call to get our title after payoff & the money that was over paid by us was supposed to be refunded to us but they are now saying it went to the daily interest rate. Also, we were supposed to get the remaining refund of our gap insurance & they are saying we have to get it from the car dealer ship that sold us the car. Dont finance with these people!!

Published at a year ago

I just wanting everyone to know that Ms. Bernardina Folz has an outstanding remark in my eyes she was very good at her job outstanding at what she knows and I give her rating of five. At this time I would like to thank everyone in the department for having an outstanding communication with them members thank you so much for your patience with me and the outstanding job that was done thank you so very much and have a Merry Christmas and a safe new year

Published at a year ago

Miss McFarland Went beyond and above what I expected she needs to teach the rest of them how its done I really appreciate her hope she has a great holiday you need to give her a raise

Published at a year ago

Bernadina is an outstanding representative she is very knowledgeable and professional, she is a keeper she is also an asset to your organization. I wish you had ten more just like her. Thanks for a job well done.

Published at a year ago

Horribly long waits to talk on the phone with a branker. It can around 2 hours or so!

Published at a year ago

Very friendly and helpful

Published at a year ago

The customer representative was willing to help. I am satisfied with the service given.

Published at a year ago

Anglea Mcfarland is awesome. My refinancing was so smooth. I have not had a transaction go this smooth or fast. I have been a member for over 30 years and would happily recommend them. Thank you Angela Mcfarland. W. HENDERSON

Published at a year ago

Ms. Angela McFarland was extremely pleasant and efficient. Solved my issues completely.

Published at a year ago

Angela McFarland to whom it may concern this young lady has been awesome very helpful. I love for her to wait on me

Published at 2 years ago

One of the best banks in Tampa Bernadine Folz was the best of help everything she does is so wonderful

Published at 2 years ago

BERNADINA IS FREAKING AMAZING!!!!!!!! I LOVE HER! She definitely displays great customer service & is willing to answer any questions or concerns!

Published at 2 years ago

Angela McFarland is a pleasure to do business with here at the Nebraska location. She is very informative, knowledgeable and customer friendly.

Published at 2 years ago

Bernadina was knowledgeable about the banking issue. I presented with. She was empathetic and discussed appropriate ways moving forward.

Published at 2 years ago

The worse service ever. As a member now when I call they have marked my account so every rep I speak with is automatically defensive and unruly. I call to speak with a supervisor above the rep and i am given the run around and put on hold for long periods or time. This company is staffed with very unprofessional reps and supervisors.

Published at 2 years ago

Well, I feel very grateful for the treatment, the kindness, the speed, the 5-star attention with the attention of Ángel and Vanessa. I hope everyone continues with this example of being brilliant in their specialty. Thank you and may God bless you both.

Published at 2 years ago

I received excellent customer service from Call Center Representative Joshua Pinol. He helped me recover roughly $90 in fees. I was being charged a monthly dormant fee for not using one of my accounts. The bank started withdrawing the fees several months ago; however I was not made aware of it until this week, when the bank sent me an email notification. Joshua said the bank makes mention of these fees when you open an account but I told him there is no way I would remember them being that my account was opened nearly 20 years ago. I feel the bank should have made me aware of any upcoming fees before they started charging me. Nevertheless, the service I received from Joshua was outstanding and helped relieve some of my frustration with the banks policy. I hope he somehow gets recognized for his great service!

Published at 2 years ago

Applied online for an auto refinance on new car purchase. They pulled credit yet no one from the credit union ever reached out to discuss. I am a lending manager for a banking institution and this is just poor service. No less for an excellent borrower. No excuses for this. Would not reccommend.

Published at 2 years ago

My account was compromised multiple times to the point that the bank advised me to close which I have. No cooperation from bank to assist me to recover lost funds, working with multiple agencies to assist me to recover lost funds. Fraud department never got in touch with me? No one from bank has ever returned calls, I can only get information only if I appear in person.

Published at 2 years ago

Ive been associated with TBFCU for more than 40+ years, Ive opened accounts for my three kids in that time, my mother, father, sister all had accounts with this institution as well. My issues are to numerous to list, but one thing out of the many caused me to limit my dealings with TBFCU is their blatant disrespect for rules governing contracts! I had a personal loan and a secured loan with TBFCU and they decided to ignore the agreement I signed with them as to how the loans were to be repaid, TBFCU took it upon themselves to withdraw funds from accounts I had that werent listed as accounts funds would be taken from in order to make my monthly payments, not only did that screw up my balances in my other accounts but it violated the agreement aka: contract, when I questioned them about the issue they were dismissive and void of sympathy about my situation. I nearly shutdown all my accounts that same day, but if not for the hassle of transferring my VA disability direct deposit I wouldnt be a customer today. So due to incompetence, poor product knowledge, horrible customer service, zero loyalty to a customer that paid off multiple high value loans on time, I now bank with two other financial institutions and once the ability to transfer my VA disability payment without hassle presents itself then like all my family and friends Ill close out my accounts.

Published at 2 years ago

Very good service, super good person, I liked the service, thank you for refinancing my car, very good monthly payment price, thank you very much Bernadina folz

Published at 2 years ago

1:38 hour to talk to someone in customer service. You only have 1 person working ? VERY BAD

Published at 2 years ago

Unbelievable!!! They don t never answer their phones! It s ridiculous! My wife and I have a car loan and a credit card . I can t reach nobody. I have never heard of this in my life! I m looking for a corporate office or to report this!!!!

Published at 2 years ago

Bernadina was so professional and knowledgeable but must of all she made me feel important and she was patient as well as understanding

Published at 2 years ago

Bernadina was very helpful and knowledgeable. She understood my problem and resolved it quickly.

Published at 2 years ago

I really love TBFCU I have been with them for years, BUT lately it has been beyond frustrating trying to reach member services by phone, which was never an issue before. Lately, I am usually at least number 15 in line today I was #25. Please work on expanding to a call center or utilize a secure chat line for those who are unable to travel to a branch.

Published at 2 years ago

This is the absolute WORST bank ever! They will charge you excess fees, spell your name wrong on your Debit card, lose your ID in the drive thru, HORRIBLE Customer service, minimal convenient locations. DO NOT RECOMMEND AT ALL!!! There are way better banking options.

Published at 2 years ago

I was working with loan officer Bernadina, she was absolutely wonderful. She was so incredibly patient and helpful! She assisted me with refinancing my vehicle and brought me down to an amazing rate and so much more! She really delivered incredible service!

Published at 2 years ago

Bernardina Folz provided us exceptional customer service. She made our loan process very easy. Great employee!

Published at 2 years ago

Bernardino Folz is absolutely amazing. Customer service was on point and her sense of urgency was perfect. Everyone treated me like a human. Thank you!!!

Published at 2 years ago

I want to give Bernadine Folz a much appreciated praise. She helped me with my auto refinance loan in only 1 day. She was very professional friendly and processed my loan immediately. She is a great example of what a Personal Banker should be. So KUDOS to you Ms. Folz. I would highly recommend you for any banking needs my co workers and family may need.

Published at 2 years ago

Thank you Lee Midkiff for such a wonderful experience with our mortgage loan. Lee had our interest at heart and delivered the most EXCEPTIONAL Customer Service loan experience we have ever encountered; treating us with respect and dignity throughout. With immediate responses from day one, he remained in contact to the very end, explaining everything with prompt answers to our queries about the process. This was the fastest, no nonsense application we have ever encountered. Highly recommended. Once again...Thank you Lee.

Published at 2 years ago

The time I had with Bernadina Folz was a great person setting up my new account.

Published at 2 years ago

Just refinanced my car a few months ago. The experience was very helpful and easy while I made the change over to TBFCU. I am still warming up to the site and app - hence the 4 stars instead of 5 - could use some UX improvements. That said, the customer service team is really outstanding. Specifically, Sharon who helped get me set up, and Joshua, who helped get my payment and banking info squared away. Also doesn t hurt that they were able to secure me a much lower rate than my last loan, which is also pretty awesome! Would recommend!

Published at 2 years ago

If I could give 0 or less I would ,we been paying for two loans for 7 years and never completed, when we called them ,they stated that we got charge fees because we paying those loans after the due date ,how we going to know the due date if we never received statements and we do not have access to online account as well ,since 2015 we paying monthly and they never reach out saying that the due is xxxxx they keep accepting money and charging us late fees ,the worse bank and I would not recommend this bank to no one and I will not do any business with them no more period

Published at 2 years ago

Decided to part ways after being a loyal customer. Approved for a loan and couldnt get a hold of anyone for weeks, last I spoke to someone it was a gentleman named Juan, he suggested to get in touch via email it will be easier he said. For weeks email unanswered. Couldnt locate to move forward with the car purchase. Spare yourselves from the unprofessional process. Closed my account and switch to a local credit union. Almost one hour and a half in the phone to get help, this was not the first time. Poor business ethics. Not worth it.

Published at 2 years ago

Ashley A was very courteous and helpful. Made making a payment a breeze! And sent the info needed to set up online.

Published at 2 years ago

Poor costumer services they say not busy and not answer the phone and you are #7all time

Published at 2 years ago

Was very unhappy with the customer service I received when I tried to open a new account.

Published at 2 years ago

This location has the worst customer service. And if you need to see a team member inside this branch, grab a ham sandwich because you will be waiting for at least an hour before your name is called. No one there has no sense of urgency regardless of how many people are waiting in the lobby.

Published at 2 years ago

Ms. Bernardina Folz & Jennifer Zhang were the best personal bankers that helped me with my account for fraud and my kofe course. I am very appreciative for everything they helped me with today. They are Awesome Employees !! Thank you so much

Published at 2 years ago

Have been with TBFCU for almost 30 years. They have always been the best and that s why I ve never switched banks

Published at 2 years ago

Miss beenadina folz was very professional in helping me successfully getting my personal loan. I highly recommend every one who needs any loans request too see miss Bernardino folz.

Published at 2 years ago

Ms Bernardino folz is very nice person, friendly,and also always have smile,thank you for beening nice respect ful young lady thank you Charles estera!!!

Published at 2 years ago

Bernadina Folz was a great help. She was very patient and adamant about making sure everything was correct and I was satisfied.

Published at 2 years ago

Great people great atmosphere no wait no appointments needed

Published at 2 years ago

Here to say we have been working with TBFCU for over 35 years. Most recently been interacting with Vanessa Gonzalez until she was promoted, Now we are working with Arelys Pedroso. She has been amazing and very helpful. She is a great asset to you company. Thank you

Published at 2 years ago

Arelys has been the most patient, and understanding manager that we have dealt since Vanessa left. She answered every question, shared her concerns, and then proceeded to assist us in answering the concerns in the most appropriate way. I have worked with many managers at this location, and while I was sad to see Vanessa move to a different location, it was a pleasant experience working with Arelys. I dont believe we could have gotten this type of experience at a bigger, corporate bank. I love our TBFCU!!!!!

Published at 2 years ago

Truly impressed with the professionalism Elis provided for me today, Its people like her that will keep customers coming back and feeling re-assured every time! Thank you Elis.

Published at 2 years ago

Angela F. is an awesome employee. The staff is really what has me coming back. This location has a great set of people, they are wonderful and so sweet and always working hard!!! Thank you!!!

Published at 2 years ago

I had a wonderful time working with Bernadina! She helped me very greatly and I really appreciated her services!

Published at 2 years ago

Published at 2 years ago

Great place

Published at 2 years ago

Ive been a customer of Tampa Bay Federal Credit Union for 35 years. I applied for an auto loan through TBFCUs Andrea Bolden and Arelys Pedroso. Their assistance was excellent. Ive never been disappointed in the services I have received at TBFCU all these years!

Published at 2 years ago

Lee Midkiff is such a knowledgeable Mortgage Loan Originator! Lee is patient, responsive & walks his client through the process. These were qualities our son needed to close on his 1st condo! With anxious parents to boot, it was actually Lees 38+ years experience & professionalism that made our sons journey less stressful! Our family HIGHLY recommends Lee at Tampa Bay Federal CU for your mortgage needs.

Published at 2 years ago

Always a pleasurable experience with true professionals that treat you like caring family. They go the extra steps to try every avenue toward helping members achieve their financial goals. This is a historic and small Tampa employee & community credit union that has grown into a beautifully organized & caring institution that serves all of Tampa Bay. Its a rare gem in the banking community that is operated by people that truly want to serve and improve the lives of its members. Their employees serve the community in charities & service to others with a uniquely generous spirit and desire. Ive been loyal to TBFCU for over 40 years & theyve become a truly reliable part of my life. Thank you to all who work and bank there. You all make banking an old-fashioned joy while adopting all the modern & technologically progressive elements in a stress-free & reliable fashion. Thanks for all that you do! Chris W. - member

Published at 2 years ago

This credit Union told me I had no insurance on my motorcycle loan. Received several letter and supplied insurance information each time. 7 months later I received a bill. For $3700 saying they have been paying for insurance on my motorcycle to protect there investment. Called again had my insurance company send them my policy. Called back they zeroed out $3700 bill. But marked my credit report late payment for 7 months. My 803 credit score was down to 640 and they would not reverse and I have a letter from them stating I have been insured and owed no money. It took 1&1/2 years to get my score back to 805.

Published at 2 years ago

Published at 2 years ago

Ill keep this short I was referred over to Mr. Lee Midkiff for our mortgage needs. After a brief conversation with him we went ahead and had him handle our loan. He even gave us his cell number and answered evey time we called with a question. Needless to say this has been the smoothest loan process I have ever had in my lifetime. There was no back and forth with documents or proof of this and that, just a straight forward approach to getting a mortgage loan. I have dealt with several mortgage companies in the past and have always anticipated the I need your last pay stub or another bank statement, etc. just prior to closing not this time. Thank you Lee and your associates for really standing out during this process and making home buying a pleasurable experience and not an exhausting one!

Published at 2 years ago

Eduardo was excellent helping us get our home loan completed in record time. TBFCU has been awesome!

Published at 2 years ago

Best attention ever.Very Professional,especially the Personal Banker Juan Perez,Make me feel like I was a VIP.keep up the good work!!!!!

Published at 2 years ago

I have been with Tampa Bay Federal with my car loan since 2014. Brian and his crew in collections are the BEST thing there! (No, my account has never been in collections.) I moved back home to SC in October. I paid my last car payment at the end of January. I spoke with Socrates after paying my car off asking how I will receive my title. He stated that an electronic copy of my title will be emailed to me from the company they use. Please tell me why the lien on my car was STILL on my car as of March 2!!??!?!?!??!!!!! And I still have no title. I had to call to get the lien taken off THIS month!!! I get a email from VinTek, the company that deals with the title according to Tessa, that states if I live outside of the state of Florida, they will send me the title. The address on the email is from over six years ago!! I have kept my address up to date since I started with Tampa Bay. I called last Friday and spoke with Elizabeth to whom I forwarded the email to. In the email, it states that they will mail your title if you live out of state. Where is it?!! Tessa from Tampa Bay Federal calls me a few moments ago and states the email is wrong, it is a general email sent out and they will not be mailing my title. I m lost. So your emails are not correct? You are sending out inaccurate information???? I never received the title as Socrates stated. I sent three emails and NO response from the associate. I clarified what he stated twice before getting off the phone. Terrible TERRIBLE service. I will never recommend this company.

Published at 2 years ago

Eduardo and Annette with Tampa Bay Federal Credit Union assisted us in refinancing our home in a difficult credit situation. The process was easy, I responded to their every request immediately and they were able to close quickly. I truly felt that TBFCU cared about our situation when every other company just said Sorry cant help you. Eduardo stepped up and went above and beyond to take care of us. Eduardos communication was flawless and was always available at anytime through a simple text. I highly recommend TBFCU and Eduardo for any of your mortgage needs. Wife and I could not be any more pleased with the professionalism and dedication from Eduardo and his team to take care of us! THANK YOU for helping us!

Published at 2 years ago

Elisabeth Rodrigez was a great help. She helped us refi 2 loans and get a new car loan. I definitely recommend this credit union.

Published at 2 years ago

One of the biggest pros of a CU over a bank is customer service, however, I cannot say that for TBFCU since the start of the pandemic. At this point it s been over 2 years, businesses should have made adjustments to accommodate there customers. The Member Service Call Center have extremely long wait times and very inconvenient hours. On Wednesday they open at 10am!!! I called at around 10:30am, and waited 1 hour and 9 mins before someone could answer the phone. I ve never waited this long for any customer service besides USPS .

Published at 2 years ago

Dealt with a very incompetent Elisabeth Rodriguez because of friend referral to the company. She was always late on responses and always working on it later deal. Application process took a while but was approved for the loan amount (a very small loan by the way) a week later after being strung along, she wanted 2 yrs of W2 to prove overtime, well overtime is not what is, was, or what it is now, income should have stand alone or not, but no. I was strung along for the ride and when questioned her...well its been 2 weeks without her incompetent self to answer emails. Ill never deal with Tampa Bay Federal again. Got a better rate at BestEgg solely base on income and not overtime at a lower rate than what Tampa Bay Federal had advertised. Read reviews people, I should have.

Published at 2 years ago

I have a HELOC through TBFCU, and am using the funds to buy a house in a foreign country. Given this and the amount of the funds, there has been some logistical and procedural hurdles to jump over. Sharon from TBFCU has been amazing with guiding me through the process to ensure a smooth transfer of funds; super responsive, clear and concise, knowledgeable, and genuinely kind. Been great working with Sharon and recommend her for anyone looking to supplement their banking services!

Published at 2 years ago

Great job handling my questions and getting the answers I needed from your Representative Teresita Alonzo. Just what I needed today .qualified help indeed.

Published at 2 years ago

I would like to thank Daryl King for all of his hard work and help.Hes a great person to have on your side ,he will do absolutely everything that he can to help you .

Published at 2 years ago

Published at 2 years ago

Mrs. Ileana Diaz and Erica Hampton are very helpful and treat people great. They are very patient and kind to everyone. Great customer service skills!

Published at 2 years ago

I LOVE always coming to Tampa Bay Federal Credit Union and seeing Zach, his warm presence and charming smile lights up my moment after a tough day at the clinic I completely support and petition for Zach to be the face of this location. We came today after work and he s still amazing.

Published at 2 years ago

I love having TBFCU ; I have my car loan through them and I love working with Darryl he s an awesome worker and a pleasure to work with when it comes to getting things done!

Published at 2 years ago