GTE Financial Credit Union - Headquarters

Customer service has fallen to abysmal lows. We have been members for 14 years and I cannot believe the lack service. We were simply trying to transfer funds to a bank out of state. First we tried through the website. After going on 3 days there is still no confirmation. So now we have been on the phone over 30 minutes. The representative is trying to help (I think) but doesn't sound like he knows what he is doing. Just; WOW. More to come if this fiasco continues.

Published at 3 weeks ago

ABSOLUTELY WORST BANK. Do not come here! There is NOTHING of benefits with this bank. No interests in your account and absolutely garbage of customer service. I’ve been a member for 10 years and the ONLY time I have ever gone negative in my account, they took $35 without letting me know it was negative. And when I asked for it back, they declined. So in the 10 years I was a good customer, that didn’t mean anything to allow me the ONE time I made the mistake? Absolutel trash company. I can’t wait to close my account.

Published at 3 months ago

BEFORE YOU THINK ABOUT A CHECKING ACCOUNT HERE...
GTE FINANCIAL performed a "HARD CREDIT PULL" of my credit report. As a new member, I wanted to sign up for a checking account.
(NOT A LINE OF CREDIT)
If I would have know that GTE FINANCIAL would be performing a "HARD PULL"
(rather than a "SOFT PULL" like 99% of banks), I would have NEVER opened the account!

ALL BANKS specify that they need to "VERIFY" any applicant's background by performing a check, but this is almost ALWAYS a "SOFT PULL" (Almost NEVER a hard pull)
I wish the application page would at least STATE THIS CLEARLY or HIGHLIGHT what GTE FINANCIAL is about to do.
I worked hard to get my credit up over 800 & this does not help. I am infuriated.
I would have never ever have opened this checking account had I known that.
I'm guessing I'm stuck for the next two years, now!

Published at 2 months ago

The biggest unprofessional thieves in USA. I had a very bad experience with them. That clowns charged me 23 times with 35 usd for overdraft payments and I had a lot of money in my deposit account. They are ordinary thieves. Stay away from them. Almost forgot something. They lost my check for 5000 usd two months ago, and I am still waiting for new one.

Published at 4 months ago

This is the worst financial bank I’ve ever dealt with !!!!! They’re always saying that my payment is late or overdue (which it has never been) and tacking late charges on !!!!!! The Chicago branch isn’t in sync with the Tampa branch. These ppl need some serious retraining !!!!!!

Published at 4 months ago

Wish I could post negative stars!!! And I have seen many many one star reviews which does not shock me! I’ve also seen the name Erica Holliday the manager as being unprofessional, again not surprised. How does this lady even still have a job, her position is not rocket science nowhere near it yet she appears highly incompetent to do simple tasks! Can someone remind her that she is JUST a worker at a bank, again JUST a worker at a bank. And someone remind her that the majority of her job is to assist customers! I am in serious doubt that she has a good comprehension on her job duties. The least she can do is have good customer service. Isn’t there upper management that evaluates these types of things, anyone with common sense would see she needs additional training on her position. Doesn’t matter if she has been there a decade, that just makes it even more sad. How many bad reviews does it take. She doesn’t have a good track record from what anyone can see online and she needs to be reminded that she wouldn’t want anyone treating her nor her family the way she treats others. She gives off a big feeling that you are wasting her time, she doesn’t not try to help or find resolutions for customers, and upper management should really look into what true customer resolutions she is actually doing, I’m sure they would not be happy. It is a shame that people including myself feel that they received such horrible service that we take precious time out the day to write these reviews because we feel it is necessary. DO BETTER!

Published at 8 months ago

If I could give this bank a 0 I would. They promote to join and get $200 bonus and it is a lie. You open the account and when you call to verify the bonus is added they say yes and when the 90 days are up and you don’t see the money, you call to inquire and they state oh the bonus is not there. You speak to the manager and he’s like oh so sorry. I requested he listen to my call and hear the agent confirm the code was posted and of course the answer was sorry but with sarcasm. Of course I’m immediately taking my money out and never banking with people like this. I had this situation a long time ago with Citibank as the codes don’t generate sometimes, that’s when I found this out, and it was honored and provided to me. So clearly this bank lacks customer service skills and could careless about the customer. Let me remind you Joshua the money doesn’t come out of your pocket. It comes out of the owner of this bank that’s promoting to open accounts in return of a monetary bonus that was not fulfilled. A better business bureau report was also done to report this potential fraud. Also one of the agents stated a lot of people call about this???? Sounds like a scam to me. But of course your voice can’t be heard because it’s transferred to small guy that says too bad but more professionally. It’s not the answer you want to hear but no you didn’t meet the qualifications because the code wasn’t posted. When it was. How can you prove it? No way. Most bigger and successful banks would have honored it.

Published at 7 months ago

I think for the most part everything is excellent for both St Petersburg branches. In fact I enjoy going there because they are so close to my office.
Unfortunately the resolution department needs to be more than just my way or the highway. I financed a car for son he lost his job and made a mistake by not telling me. He assumed that I was going to be upset with him. I called them trying to fix the problem “ It was a bad nightmare “ I called and asked for so I can take over the car. With the money on my hand no joke $862& some change. He denied me the right point blank. And sent the car to the auction and messed up my 25years credit. In final I have a repossession on my credit for almost $18000.00 ?????? Hey man I’m not going to work with. I have the power. “My way or the highway.”

Published at 11 months ago

Customer service has fallen to abysmal lows. We have been members for 14 years and I cannot believe the lack service. We were simply trying to transfer funds to a bank out of state. First we tried through the website. After going on 3 days there is still no confirmation. So now we have been on the phone over 30 minutes. The representative is trying to help (I think) but doesnt sound like he knows what he is doing. Just; WOW. More to come if this fiasco continues.

Published at 3 weeks ago

Published at a month ago

BEFORE YOU THINK ABOUT A CHECKING ACCOUNT HERE... GTE FINANCIAL performed a HARD CREDIT PULL of my credit report. As a new member, I wanted to sign up for a checking account. (NOT A LINE OF CREDIT) If I would have know that GTE FINANCIAL would be performing a HARD PULL (rather than a SOFT PULL like 99% of banks), I would have NEVER opened the account! ALL BANKS specify that they need to VERIFY any applicants background by performing a check, but this is almost ALWAYS a SOFT PULL (Almost NEVER a hard pull) I wish the application page would at least STATE THIS CLEARLY or HIGHLIGHT what GTE FINANCIAL is about to do. I worked hard to get my credit up over 800 & this does not help. I am infuriated. I would have never ever have opened this checking account had I known that. Im guessing Im stuck for the next two years, now!

Published at 2 months ago

ABSOLUTELY WORST BANK. Do not come here! There is NOTHING of benefits with this bank. No interests in your account and absolutely garbage of customer service. I ve been a member for 10 years and the ONLY time I have ever gone negative in my account, they took $35 without letting me know it was negative. And when I asked for it back, they declined. So in the 10 years I was a good customer, that didn t mean anything to allow me the ONE time I made the mistake? Absolutel trash company. I can t wait to close my account.

Published at 3 months ago

This is the worst financial bank I ve ever dealt with !!!!! They re always saying that my payment is late or overdue (which it has never been) and tacking late charges on !!!!!! The Chicago branch isn t in sync with the Tampa branch. These ppl need some serious retraining !!!!!!

Published at 4 months ago

The biggest unprofessional thieves in USA. I had a very bad experience with them. That clowns charged me 23 times with 35 usd for overdraft payments and I had a lot of money in my deposit account. They are ordinary thieves. Stay away from them. Almost forgot something. They lost my check for 5000 usd two months ago, and I am still waiting for new one.

Published at 4 months ago

Definitely not worth 5 stars.

Published at 5 months ago

They have visitor parking that was almost all empty but make visitors park far in the back of the parking lot

Published at 5 months ago

If I could give this bank a 0 I would. They promote to join and get $200 bonus and it is a lie. You open the account and when you call to verify the bonus is added they say yes and when the 90 days are up and you don t see the money, you call to inquire and they state oh the bonus is not there. You speak to the manager and he s like oh so sorry. I requested he listen to my call and hear the agent confirm the code was posted and of course the answer was sorry but with sarcasm. Of course I m immediately taking my money out and never banking with people like this. I had this situation a long time ago with Citibank as the codes don t generate sometimes, that s when I found this out, and it was honored and provided to me. So clearly this bank lacks customer service skills and could careless about the customer. Let me remind you Joshua the money doesn t come out of your pocket. It comes out of the owner of this bank that s promoting to open accounts in return of a monetary bonus that was not fulfilled. A better business bureau report was also done to report this potential fraud. Also one of the agents stated a lot of people call about this???? Sounds like a scam to me. But of course your voice can t be heard because it s transferred to small guy that says too bad but more professionally. It s not the answer you want to hear but no you didn t meet the qualifications because the code wasn t posted. When it was. How can you prove it? No way. Most bigger and successful banks would have honored it.

Published at 7 months ago

Here for a CERT class. Nice facility

Published at 8 months ago

Wish I could post negative stars!!! And I have seen many many one star reviews which does not shock me! I ve also seen the name Erica Holliday the manager as being unprofessional, again not surprised. How does this lady even still have a job, her position is not rocket science nowhere near it yet she appears highly incompetent to do simple tasks! Can someone remind her that she is JUST a worker at a bank, again JUST a worker at a bank. And someone remind her that the majority of her job is to assist customers! I am in serious doubt that she has a good comprehension on her job duties. The least she can do is have good customer service. Isn t there upper management that evaluates these types of things, anyone with common sense would see she needs additional training on her position. Doesn t matter if she has been there a decade, that just makes it even more sad. How many bad reviews does it take. She doesn t have a good track record from what anyone can see online and she needs to be reminded that she wouldn t want anyone treating her nor her family the way she treats others. She gives off a big feeling that you are wasting her time, she doesn t not try to help or find resolutions for customers, and upper management should really look into what true customer resolutions she is actually doing, I m sure they would not be happy. It is a shame that people including myself feel that they received such horrible service that we take precious time out the day to write these reviews because we feel it is necessary. DO BETTER!

Published at 8 months ago

GTE has to be one of to worse financial institutions I have delt with they will learn anyone drain your account dry & do nothing to prevent it now my account is a negative 24 .00 because of them i will be finding somewhere else to bank

Published at 10 months ago

I think for the most part everything is excellent for both St Petersburg branches. In fact I enjoy going there because they are so close to my office. Unfortunately the resolution department needs to be more than just my way or the highway. I financed a car for son he lost his job and made a mistake by not telling me. He assumed that I was going to be upset with him. I called them trying to fix the problem It was a bad nightmare I called and asked for so I can take over the car. With the money on my hand no joke $862& some change. He denied me the right point blank. And sent the car to the auction and messed up my 25years credit. In final I have a repossession on my credit for almost $18000.00 ?????? Hey man I m not going to work with. I have the power. My way or the highway.

Published at 11 months ago

I purchased a vehicle from a local car dealership and was told the date that my first payment would be due. Five days before the payment was due. I still had not received any paperwork so I called the dealership and they gave me the number to Gte Financial in Tampa. I called and got a hold of Laura and she said she could send me new paperwork out but it s already been sent once. I again reiterated to her that I was concerned about the first payment being late she said well she couldn t guarantee that the new paperwork would reach me in time so I suggested that maybe she send the new paperwork to my email address. Not sure why she just didn t volunteer this in the beginning anyway long story short I got the paperwork via email but I have decided because of this hassle I ll just pay the car off.

Published at 11 months ago

Very bad service, my car was totally lost and I called several times to file the paperwork. I have been waiting for more than 20 days for them, bad information from them and they have never failed in my payments and look at the terrible service, I do not recommend it.

Published at a year ago

The hold times have been insane lately. I had issues with my credit card interest charges one day, a fraud alert the next. I can t get through to anyone.

Published at a year ago

We went to the 38th Street location on Friday Due to fraud we had to close our accounts and open new ones Marc Roa was very helpful and had a lot of good ideas on how to prevent fraud. I would highly recommend him

Published at a year ago

I have been a member for about 4 years and never had an issue with the bill pay, until today. Everything was set for Friday (payday) but bill pay decided to pay everything today and overdraw my account. Something changed in their processing and customer service kept telling me that it will process early to meet the date scheduled. As stated, 4 years and paying bills the same for that time. Never had a bill paid earlier than what was selected on the site. Something has changed in their system with processing. They did reverse the over draft fee as a courtesy . I will not be using their bill pay anymore.

Published at a year ago

The customer service from this organization is so horrible. All they wanna do is send you messages in the message center. They dont fully address any concerns nor do they call you when you request to speak to a live person. It is the most frustrating bank I ever had to deal with. So disappointed after all these years that Ive been a member.

Published at a year ago

I hate this bank. No one knows anything, it s a pain to call and speak to someone, also you let them know you re struggling financially and they don t care and they don t want to help you. As well they changed my interest rate on my FIXED auto loan without letting me know. You re better off going somewhere else because GTE is not a good institution.

Published at a year ago

Stat away from GTE. The only thing this bank offers that others dont is dissapointment. Take your money somewhere else. Their fees are the same as banks and they are making so many changes that their employees dont even know how to respond accurately to questions. You are told one thing and then told something different later. Money is not the thing to play with when you are living on a budget.

Published at a year ago

What a shame, the management and new District Manager Christina seem to do nothing but belittle, and bully hard working employees. Management or HR needs a better open door policy for individuals to voice concerns. I shouldn t have to advocate for employees as a customer.

Published at a year ago

At least change the intolerable smooth jazz background music while we long time members wait the usual 10 minutes for customer service to finally pick up. What brand of torture is this GTE?

Published at a year ago

Top notch customer service, highly recommend for banking needs; great products.

Published at a year ago

LISTEN...I am a current member since 1991 and currently looking to change my to Suncoast Credit Union. In the last 6 months -2 important financial transactions that I was service with wrong information costing me money and time. Be carefull! Bank has change GTE is no longer the bank that it was. Weak training on their employees teaching them as you suffer the consequesnces.

Published at a year ago

While making a large purchase from Home Depot, I wanted to use my Premium purple card but didnt have enough credit on it. I called GTE and reached Sebastian, who carefully discussed my options and low interest loans. Settling on upping my purple card and closing my blue card, since I didnt use it, Sebastian started the motions but it was the end of the day. He called back saying hed reach out to me the next day after the actions were completed. True to his word, he called me to finalize everything. Ive ordered my project and gave my wife the good news. I was truly impressed by Sebastians professionism and manner of conversation with with me. Really a good experience. Kudos to him.

Published at a year ago

Jean Villanueva Rosa is an exceptional customer service representative. He almost makes up for a system that makes your customers responsible for time consuming corrections after errors that were caused by a sloppy transfer of information.

Published at a year ago

Great customer service

Published at a year ago

Erika Holiday Ext.43720, Joshua Anderson, and Eileen 43628 from the We Can Help Dept, are racist, condescending, and inhumane. Erika Holiday and her subordinate are just as disgraceful unprofessional and bias. Recently became disabled and as a result Ive had to rely on the debt insurance that is embedded in my GTE loan contract to pickup the outstanding debt as a result of me having become fully disabled, only for them not to honor the contract clause. And even with them receiving the Notice of Disability, thats thoroughly filled out by my attending physician statement. I mentioned to them that we were affected Hurricane IAN and we were made aware that they were offering ALL consumers whove been affected by the hurricane a deferment but, they refuse to provide me with the same courtesy deferment for my car loan for October 2022. GTE Financial isnt a credit union that anyone should bank with. Its organization does not do business in Good Faith, and does not provide the same blanket provisional to All race, gender, creed, disabled, etc. consumers.

Published at 2 years ago

thank you very much Kimberley for your help . You are very professional and care about your clients. Thanks again for helping me solve my problem. GTE takes care of its customers. .

Published at 2 years ago

Best place for banking needs. Honest & provide value services compare to a bank. Highly recommended.

Published at 2 years ago

Lyn was very nice helped me with my problem! But you cannot get anyone on the phone hold times are over an hour last week, telephone prompts are crazy GTEFCU is a low rated business the employees are great when you finally get one but the managers could care less about members !

Published at 2 years ago

GTE staff is one of the friendliest, most knowledgeable, and caring of any staff Ive ever had to work with. Thank you all very much.

Published at 2 years ago

Provided lots of helpful information on how to resolve the issue

Published at 2 years ago

really helped me out Thanks

Published at 2 years ago

Published at 2 years ago

Absolutely horrible customer service, have spent over and hour and a half an been hung up on a dozen times. Apparently your business and service mean nothing to them. Not the first time weve had issues but has been getting progressively worse. Will be canceling all our accounts and credit card as we have no faith in this institution.

Published at 2 years ago

Jeremy was very helpful and was able to resolve my issues I was having!

Published at 2 years ago

Excellent service!

Published at 2 years ago

Excellent and fast service

Published at 2 years ago

Published at 2 years ago

I spoke to Lynn this morning and she was wonderful she helped me through step-by-step and had a lot of patience and she help me Setting up an automatic withdrawal from my checking account and steer me in the right direction to achieve what I need it and I m so happy that I called and I would highly recommend this service I will not know what to do without Lynn s help. She was great!

Published at 2 years ago

Mr. Joel Torres is a great asset to your organization! He was very professional, knowledgeable, courteous and patient. Walked us through all we needed to do again patiently to the end. Great customer service, Ive had a great experience with GTE Financial Credit Union thanks to Mr. Torres. Thank You.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Good Services and fast respond Good Customer Service and Quick Response Very satisfied with the service

Published at 2 years ago

Very professional in his work.

Published at 2 years ago

The representative Joel was very helpful and professional and know exactly how to help me to setup my online account.

Published at 2 years ago

I dealt with about 10/12 different people from yesterday to today @1pm. Ivy S through virtual chat and Melissa over the phone was 2 of the most helpful people ever ! Ivy lead in the direction for who the correct people we I needed to call and Melissa over the phone was the most helpful ever ! She stayed on the phone with my while I drove to the store and purchased an item just to make sure she fixed my problem ! Most wounderful set of individuals ever !

Published at 2 years ago

Jeremy was absolutely awesome with helping me with the purpose of my call. Very nice, Courteous, great conversationist. Very easy to talk to and definitely knows his job well as he answered all questions and concerns and more. We definitely need more customer service representatives like him. Thank you Jeremy. Veronica Thomas

Published at 2 years ago

Mr. Jeremy Ross, assisted me in all aspects of my accts, from savings, checking, and my outstanding loan balance. He was patience, and suggestive of options that I have if I wanted to take them. He took the initiative is what I m saying. GOOD JOB JEREMY (GOOD EMPLOYEE). Dawud Ismail Sulayman

Published at 2 years ago

Published at 2 years ago

Other than waiting for a bit, which I didn t mind, very quick to resolve the issue, great customer service.

Published at 2 years ago

Joel was amazing. Patient, kind and capable!!

Published at 2 years ago

They have always been very nice and helpful every time I have needed it.

Published at 2 years ago

Published at 2 years ago

I do not like the new automated system it takes too long to get help and I did talk to Lynn today and she was very helpful you need to give her a raise and let her keep her job and quit doing this automation stuff its worthless people need jobs nowadays and Lynn was very very helpful could I ask for a better helpful person

Published at 2 years ago

I had a great banking experience today!

Published at 2 years ago

There were major complications trying to set up my new account. I spoke to Joel Torrez and he finally got me connected. He was patient with the system because it was neither of our faults. Whatever the problem was he finally beat it.

Published at 2 years ago

Mr. Jeremy has been so professional and very helpful. Thank you Jeremy.

Published at 2 years ago

You guys help me so much when Im out of the country and that is amazing and I very very thankful for the care and profesional people on this credit union I really appreciate, keep up the good work TX SO MUCH

Published at 2 years ago

Spoke with Representative Jeremy he was amazing wish GTEFCU had more employees like him. Thank you Jeremy

Published at 2 years ago

There s a Mr. Jeremy in customer service who needs to be training other representatives. He appears to be a natural in this aspect of his job

Published at 2 years ago

Jeremy went above and beyond getting me info on my new car and trade-in. Thank you, Jeremy

Published at 2 years ago

Jean was amazing!! I worked at a call center for 10 years and Jeans patience and courteous service should be commended.

Published at 2 years ago

Very knowledgeable, awesome service

Published at 2 years ago

Published at 2 years ago

Representative who assisted me was very kind, patient and professional.

Published at 2 years ago

Excellent service

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Jeremy was friendly, communicated well, and solved my issue. Great customer service!

Published at 2 years ago

Customer Support was very helpful in fixing my problem.

Published at 2 years ago

Excellent service and great service person

Published at 2 years ago

I was paying a bill and they took way too much money out of my account. When I contacted them about the payment they said there was nothing they could do about it, and advise me to contact my bank in which I did once the payment clear it was reversed and all is well Im very pleased with the service of GTE.

Published at 2 years ago

Jeremy was Patient , knowledgeable and great service provided excellent attitude

Published at 2 years ago

Great customer service. Quick and helpful.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I have been dealing with a simple problem for the past three weeks because nobody wanted to take a minute to listen but today someone did and it took less than five minutes to get resolved. Unfortunately, I didnt write down his name but Im sure you can find it in your system. Please let him know how he made a difference in someone life today.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Fantastic service! Top shelf!

Published at 2 years ago

The member care agent Joel was kind polite and very helpful. He assisted me step by step in resolving the problem with my account.

Published at 2 years ago

The helper consultant his name was Joel and he was he was just patient and he got down to the problem and solve the problem solve the issue and I am he did a wonderful job

Published at 2 years ago

The 2 stars is representative of the absolutely horrible IVR system GTE now uses. I personally had to enter my member ID # three times, and got routed to the wrong area once. But the biggest complaint is there is no easy way out of the ridiculously long IVR string to get to a live person. I understand that many people prefer not to have to speak to a person, but for those of us who prefer human contact, this system is atrocious. When I finally did get to speak to a representative, they were very helpful and quick to fix my issue. I would highly recommend taking your members that want live interaction into account, and not just tossing us to the side. You are a credit union, a financial institute that is supposed to be member focused. If I wanted sterile, computer driven algorithms, Id go to a national bank.

Published at 2 years ago

Published at 2 years ago

I had an issue with Zelle and tried using Chat yesterday however the notation 30 minute wait appeared. Didnt wait. Called Headquarters today and after 5 minutes or so I got Melissa (I hope thats her name)! She sought help, diagnosed the problem, and didnt lose my call, and resolved it fairly quickly. She was understanding, patient and polite. Kudos and appreciation!

Published at 2 years ago

Published at 2 years ago

Great service. Thanks.

Published at 2 years ago

It has been my bank for more than eight years since I have arrived in this great country and I have achieved important goals such as buying my house, thank you Gte Financial Credit Union!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Excellent customer service

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Good morning, When I reported fraudulent activity, Jeremy was Very helpful.. unfortunately my issue wasnt resolved with one call, but his pleasant and helpful demeanor helped 2 calm me down.. having 2 go through this process is a little easier when someones voice emits a caring attitude

Published at 2 years ago

I worked with Jean and he was very friendly, knowledgeable and assisting! Quickly pointed me and the right direction and answered all of my questions. Thank you.

Published at 2 years ago

GTE financial has become the most user unfriendly financial institution around. After 36 years, Im considering canceling out all my direct deposits and moving my account. But today a young man named Joel assistant me and did an excellent job. First positive thing I can say about GTE in The last 5 years

Published at 2 years ago

I made a mistake on my Bill Pay! I have 2 of the same accounts on my BP. one was closed & one was active. My mistake was sending a payment to the closed one!! GTE sent a paper check to them as it wouldnt go through electronically. I saw that the check was cashed. How!! its a closed account. Well Jeremy Ross at GTE was my saving grace. Explaining the situation was tough & confusing. He stuck it out with me. He even sent me a copy of the cancelled check so I had the evidence if something shady was going on. I called my closed credit card account & the mystery was solved. They were able to link to my active account & they applied the check to that account. I just want to thank Jeremy Ross for his patience, listening skills & going the extra mile for me. Great customer service Jeremy & I hope there are more of you out there!! Thank you, THANK YOU.

Published at 2 years ago

Published at 2 years ago

Agent was super nice and helped me with everything I needed. I really appreciate GTE for going to such lengths to help me out.

Published at 2 years ago

I spoke with a supervisor Melissa about changing my payment date. She was really helpful, professional and courteous. Having a new loan with GTE i was confused about my account and she did an excellent job of helping me. Above and beyond. Id get another loan from GTE simply based on my experience with melissa!

Published at 2 years ago

Jeremy was excellent,fast and efficient. 10 out 10

Published at 2 years ago

Super, thank you so much for making me believe that there s a bank here in Florida that compares with Texas! I still have a Frost account and won t give it up lol.

Published at 2 years ago

Published at 2 years ago

Since April I have been in the process of receiving my new card, communicating every week with a representative of the entity but no solution until today (06/21/22) when I was assisted by a very professional lady who She solved the problem in only 30 minutes, it is unfortunate that I do not have her name, congratulations to her and I recommend that the entity evaluate its staff so that these incidents do not happen and they are able to serve the client as they deserve and give the answer correctly as soon as possible, thank you

Published at 2 years ago

J-Jeremy handled my call and was super courteous, funny and most helpful. He came up with a creative solutions to my problem. A real out of the box thinker.! Its not his fault @GTEFinancial is trying to rob me.

Published at 2 years ago

Some of the necessary account actions could be better understood by customers, especially relating to inactivity fees. None-the-less, I am amazed at the high quality of customer care. It took some effort to reach an agent via phone tree and hold music. Glad I waited- Josie completely turned my experience around. Each of my concerns was addressed with expertise and empathy. By the end, all issues were perfectly resolved. Confidence and satisfaction restored. I cannot express how thankful I am to have reached such an amazing team member!

Published at 2 years ago

KRISTY WAS AN EXCELLENT HELP TO ME, SPECIALLY SINCE I TALK TO SOMEONE ELSE NAME JOHN AT THE BRANDON OFFICE WHO COULD NOT HELP ME. THANK YOU KRISTY YOU TAKEN A LOAD OFF MY SHOULDERS.

Published at 2 years ago

Published at 2 years ago

Jeremy answered all my questions. He had a lot of patience. He knew what he was doing.

Published at 2 years ago

Published at 2 years ago

She was very professional and helpful. I was able to get a fast resolution.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Member Care Rep Melissa was outstanding. She quickly handled my IRA Withdrawal issue and again confirmed specifics when I requested. She was pleasant, openly friendly and very competent. Great virtues in a GTE staff member. Also kudos to IRA Dept for quickly handling my withdrawal as I requested.

Published at 2 years ago

Very kind, helpful, and efficient in helping me with a fraud. He Also went over and above by showing me some things I did not know about my go points. Was very appreciative of his help!

Published at 2 years ago

Promptly connected. Jeremy was very helpful. Thank you!!

Published at 2 years ago

The rep was very helpful and supportive.

Published at 2 years ago

Published at 2 years ago

I received a text that there were fraud transactions with my card. Since bank website warns us to be careful with any call regarding about fraud transactions, I waited few days to go to the branch (instead of working with master card associates). The Clearwater/palm harbor Branch associates was very helpful and going thru to al my transactions and checking if all transactions was made by me or fraud . They blocked my card, get me a new one (on the spot) and provide me with the timeline. When I finally received my money back, I called customer service to see if the NSF fee that occurred due to those fraudulent transactions could be refunded as well. They really work thru it, analyzed it and credit the money back to me. I appreciate you all helping me especially with the current situation, I feel safe that I received notification right away when the unfortunate incident happened and your team assisted me to solve the issues. Thanks GTE Financial, your teams are rock ! ( I am sorry I forget all the associates name who helped me )

Published at 2 years ago

Jeremy was very helpful and knowledgeable . He helped me figure out my issue with a car loan and assisted me in navigating my account . Thank you Jeremy for great customer service .

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Superb service, I couldn t have asked for better. She not only resolved my issue but offered suggestions and reminders that will help me avoid future problems.

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Jean was amazing he took the time to explain everything in detail very patient with me until I understood the process it s greatly appreciated when you get a representative who appreciates and values their job and he s very knowledgeable inhis position his man needs a raise or a bonus check Thanks again Jean

Published at 2 years ago

Absolutely horrible experience. We have been waiting to be funded for a loan for over a week. The representative we spoke to at GTE guaranteed that they would over night a check for a boat that we sold to their customer. Then the supervisor we spoke to the next day said they NEVER overnight checks to dealers. Here we are 8+ days later since the boat left our facility and they still havent sent us the funds. They shared a Fedex tracking number with us for an overnight label that was created two days ago but never shipped. We provided them with everything they asked us for last week including pre-registering the boat and recording their lien. The DMV closed out the title, we have paid all of the fees and they are still refusing to fund us. Very poor business ethics.

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Excellent customer service!

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JoEl did a great job helping me. And setting me an appointment at my local office on Monday

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Joel was the best very helpful and made sure he helped me all the way through. Thanks so much Joel

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Great credit union. I have most of my loans here. Highly recommend.

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Josie was very professional, polite and understanding. She helped answer my questions and concerns and even went above and beyond to quickly and efficiently aid me further

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Destiny and Jean were amazing and helped me step by step to register my Zelle account through GTE APP. I can t thank them Enough for their patience and they deserve to get recognition and a pay raise!

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I was having trouble with my account feature and the young man (his name starts with a J) really helped me out getting my account back in order. I m so grateful for people like him who go above and beyond their means to satisfy the customer and help out any way they possibly can. I promise it doesn t go unnoticed . Thank you so much again if you read this J.

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Gene was very helpful today with filling out forms online. He was patient and pleasant and made the process less painful than if I tried to do it myself!! Thank you so much. Lisa Anne Hoiriis

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The Rep. was so kind & Help solve my issue with patience. I appreciate That! Thank You

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Satisfied with the service I received.

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Very helpful, excellent service

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Joel provided competent and timely attention to my request to transfer funds that could not be accomplished online. Only 4 stars because of time on hold waiting for a rep.

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Very helpful.

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Great service.

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Good service and good kindness, I am very happy.

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I lost my debit card and the 2nd representative I spoke to was very pleasant and answered all my questions. I forgot her name unfortunately. I spoke to her atround 10:20. .

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I called in for fraud and was helped very quickly and very detailed to help me go through the process. With such a disturbing thing happening it definitely put my mind at ease. My representative Joel was so patient and thoughtful.

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