Navy Federal Credit Union

Omg all the reviews regarding this location were so true. Yes parking is a good walk away from location, but they do validate. Yes my garage is probably bigger than this location. You feel like you are on top of each other. No one working there smiles it's like there not happy to help you. It's a shame that our military have to endure such a place to conduct their banking. They would have gotten 1 star if it wasn't for Ashley, she was great. Not sure how a person in a wheelchair would move around in there because they do have a teller that is accessible. I was told that they're opening up a few more locations. I just hope that those locations are more convenient and friendly than this one on Brickell.

Published at 4 months ago

CORPORATE it's so unfortunate that your fraud department specialist Brandon has accessed my account and taken it. It's unbelievable my money is not safe and secure. Is Navy Federal all about hype, because I've been a member and I'm not impressed. Would love a follow up to show your honor courage and commitment to your members

Published at a month ago

I dont have a problem with this specific branch but navy federal as a whole ! My dog was abused at bandfield pet hospital. I open a claim submitted all the information that I had including pictures of my dog suffering , lawyer, and their horrific reviews but navy federal still refused to let me continue with a charge back. I was told the visit would be $65 and it was way over that amount and I didn’t get the service I was there for. I’ve decided to close this account.

Published at 3 weeks ago

This location has the worst service. It’s ridiculous how much business they get and won’t open another branch They never have the ATM working so therefore the line to get inside is always extremely long I drive all the way from Palm Beach County because this is the closest branch. Navy federal needs to service their members who live north of Miami better. It’s dangerous coming to Miami when you’re not familiar with the area. I hate Navy Federal for this.

Published at 4 months ago

My wife and I went to an appointment at this location on March 19th in order to explore the financing options of a cargo van for our business.
I was hoping the NFCU would assist me. I have a financial relationship with them since 2017. Have my checking and savings account with direct deposit and two credit cards with them, which I pay 100% on time. I had good credit, good income, and money for a down-payment.
The meeting didn't last long. Once I let the agent know about the cargo van, he stopped and told me they did not deal with commercial vehicles loan there. Then he gave me a number and a pamphlet for their commercial department to call and see if they can help me. AND JUST LIKE THAT, the meeting was over. I went home, call the number and was told that I needed to become a member of their commercial program, open a business account with $250 dollars and then they can consider my situation with the commercial vehicle.
I decided not to pursue anything with NFCU.
My next stop was to do the research in Google and YouTube. Lots of information, some good, some not-so-good, but still more than I got from NFCU.
4 weeks ago, I was fully approved for the cargo van I needed ($39k) by 2 major banks with whom I NEVER had a financial relation before. Their customer service was superb, and all questions were answered at the same location and immediately and did not require any money or membership to assess my situation. I also got 2 business credit cards and a business checking account, none with NFCU.
I was truly hoping to deal with NFCU. As a Navy Veteran, I felt the NFCU was the way to go. I never got a follow-up call back or email from NFCU.
The other institutions were on top of it, making sure they earned my business.

Published at 5 months ago

This so inconvenient. There is no parking and the ATM is NEVER working outside of the office hours. Today is Memorial Day and the ATM has been down all weekend. This is so insane and so inconvenient. You just have to do better for your customers, especially when this is the only branch in Miami to make a deposit.

Published at 5 months ago

$15 to park here. This place is an abomination. Come on navy federal. You can do better. What a joke. What’s worse is it the only one here in south Florida so we no choice but to go here.

Published at 4 months ago

ZERO STARS. For this to be the only Navy Fed location in all of Miami you gotta be kidding me this place sucks. Literally a whole in the wall I felt like I was standing in line at the DMV. Got called up and instantly the lady had an attitude. If you don’t want to handle people then GET A DIFFERENT JOB. Most people who bank with Navy Fed are either a veteran or actively serving in some capacity, we don’t deserve to be treated which such disregard, nor does any person. While standing in line I watched her treat every customer basically the same way. I wish I would’ve got her name so I could put it on here for everyone and her managers to see. This lady was sitting by the front door at the desk on April 1st 2024 in case the managers wanna know, fire this women or train her better on people skills, she makes your business look bad.

Published at 7 months ago

ATM will hold and read card but in actuality your card is literally stuck in the ATM. This is ridiculous.

Published at 2 days ago

I dont have a problem with this specific branch but navy federal as a whole ! My dog was abused at bandfield pet hospital. I open a claim submitted all the information that I had including pictures of my dog suffering , lawyer, and their horrific reviews but navy federal still refused to let me continue with a charge back. I was told the visit would be $65 and it was way over that amount and I didn t get the service I was there for. I ve decided to close this account.

Published at 3 weeks ago

CORPORATE its so unfortunate that your fraud department specialist Brandon has accessed my account and taken it. Its unbelievable my money is not safe and secure. Is Navy Federal all about hype, because Ive been a member and Im not impressed. Would love a follow up to show your honor courage and commitment to your members

Published at a month ago

Published at a month ago

Published at 2 months ago

Customer service was great . Location sucks they need to put one in homestead near the Air base period . Ridiculous to drive so far .

Published at 3 months ago

Lady at front desk was very rude and unkind and they wouldn t allow me to get a debit card because my ID was expired but I had a paper copy of my renewal

Published at 3 months ago

Published at 3 months ago

Worst NFCU Branch ever

Published at 3 months ago

This location has the worst service. It s ridiculous how much business they get and won t open another branch They never have the ATM working so therefore the line to get inside is always extremely long I drive all the way from Palm Beach County because this is the closest branch. Navy federal needs to service their members who live north of Miami better. It s dangerous coming to Miami when you re not familiar with the area. I hate Navy Federal for this.

Published at 4 months ago

Published at 4 months ago

$15 to park here. This place is an abomination. Come on navy federal. You can do better. What a joke. What s worse is it the only one here in south Florida so we no choice but to go here.

Published at 4 months ago

Published at 4 months ago

Omg all the reviews regarding this location were so true. Yes parking is a good walk away from location, but they do validate. Yes my garage is probably bigger than this location. You feel like you are on top of each other. No one working there smiles its like there not happy to help you. Its a shame that our military have to endure such a place to conduct their banking. They would have gotten 1 star if it wasnt for Ashley, she was great. Not sure how a person in a wheelchair would move around in there because they do have a teller that is accessible. I was told that theyre opening up a few more locations. I just hope that those locations are more convenient and friendly than this one on Brickell.

Published at 4 months ago

Really genuine people! Whole staff and manager Esmeralda are always helpful, friendly, and willing to go above and beyond to help whenever possible.

Published at 4 months ago

Published at 5 months ago

This so inconvenient. There is no parking and the ATM is NEVER working outside of the office hours. Today is Memorial Day and the ATM has been down all weekend. This is so insane and so inconvenient. You just have to do better for your customers, especially when this is the only branch in Miami to make a deposit.

Published at 5 months ago

My wife and I went to an appointment at this location on March 19th in order to explore the financing options of a cargo van for our business. I was hoping the NFCU would assist me. I have a financial relationship with them since 2017. Have my checking and savings account with direct deposit and two credit cards with them, which I pay 100% on time. I had good credit, good income, and money for a down-payment. The meeting didnt last long. Once I let the agent know about the cargo van, he stopped and told me they did not deal with commercial vehicles loan there. Then he gave me a number and a pamphlet for their commercial department to call and see if they can help me. AND JUST LIKE THAT, the meeting was over. I went home, call the number and was told that I needed to become a member of their commercial program, open a business account with $250 dollars and then they can consider my situation with the commercial vehicle. I decided not to pursue anything with NFCU. My next stop was to do the research in Google and YouTube. Lots of information, some good, some not-so-good, but still more than I got from NFCU. 4 weeks ago, I was fully approved for the cargo van I needed ($39k) by 2 major banks with whom I NEVER had a financial relation before. Their customer service was superb, and all questions were answered at the same location and immediately and did not require any money or membership to assess my situation. I also got 2 business credit cards and a business checking account, none with NFCU. I was truly hoping to deal with NFCU. As a Navy Veteran, I felt the NFCU was the way to go. I never got a follow-up call back or email from NFCU. The other institutions were on top of it, making sure they earned my business.

Published at 5 months ago

Published at 5 months ago

There is only maybe one or two tellers inside. There needs be more branches open cause this is beyond ridiculous and sad!!! Just returned from a 2 hr journey to the Navy Federal CU ATM located in the WORST possible location in Miami to deposit money, which BTW cost me $15 to park because 909 SE 1st Ave Brickell area is so crowded. Your slogan is Serve Members...how are you doing that by keeping the ONLY ATM that accepts deposits in a 50 mile radius??? Why not place an ATM at the Southcom Command or strike a deal with other banks to accept deposits. A multi-billion corporation like NFCU should be able to come up with a solution. Member since 1993...Your customers deserve better!

Published at 6 months ago

There couldn t be a worse location in ALL of South Florida for Veterans than this downtown Brickell area. I served as COO to one of S Florida s largest Veterans orgs. Planned events with the VA and knew a few directors over the years. As far as the demographics of where Veterans are and where they live in the area, downtown has the least amount of Veterans of the entire area. This forces Veterans to make a long journey into the worst traffic and congestion in the entire area then typically find no parking. The branch is severely overcrowded and understaffed with customers smashed into a tiny, tiny office space with several having to wait outsides, Daily! Whomever made the decision to put a branch in this area at NFCU, is an absolutely inept person. Seriously, they ve done every South Florida Veteran a disservice by doing so and clearly not doing their due diligent homework. With a single location for a 124 mile radius in South Florida, including Palm Beach, Fort Lauderdale, Miami and the Florida Keys, this is beyond poor management and service. If there was a minus star, they ve earned it here.

Published at 6 months ago

The best

Published at 7 months ago

Very fast when it comes to getting a new debt especially coming from a different state

Published at 7 months ago

ZERO STARS. For this to be the only Navy Fed location in all of Miami you gotta be kidding me this place sucks. Literally a whole in the wall I felt like I was standing in line at the DMV. Got called up and instantly the lady had an attitude. If you don t want to handle people then GET A DIFFERENT JOB. Most people who bank with Navy Fed are either a veteran or actively serving in some capacity, we don t deserve to be treated which such disregard, nor does any person. While standing in line I watched her treat every customer basically the same way. I wish I would ve got her name so I could put it on here for everyone and her managers to see. This lady was sitting by the front door at the desk on April 1st 2024 in case the managers wanna know, fire this women or train her better on people skills, she makes your business look bad.

Published at 7 months ago

I ve been with Navy Federal for a while now, overall experience has been great in Georgia. I move to Florida and the nearest Navy Federal is 1 hour away in Miami. Do you guys plan on opening a branch close to Boca Raton?

Published at 7 months ago

Published at 8 months ago

If I could give 0 stars I would. Ive been banking with them since 2017 up until now. Navy Federal is the worst bank/credit union Ive been to. Extremely unprofessional employees and their customer support hotline is downright horrible and never help with your issues. Not to mention this bank sides with the merchant instead of its client. After my own bank wouldnt help me out and after losing money with them through disputes, i am finally going next week to close this account permanently. I will no longer let irresponsible individuals handle my money. I would not recommend this establishment to no one. Please stay away from this bank/credit union as it will screw its clients over.

Published at 8 months ago

Published at 8 months ago

Need a new location in miami.

Published at 8 months ago

At the Brickell agency the service is very good but the service at the corporate office is terrible. I requested copies of account statements on December 28, 2023, I called Darryl Wingate on January 29, 2024 only to be told that they had not processed my request and to hear ridiculous excuses, to this day they do not give me the statements of accounts I am requesting. Please do not trust this bank

Published at 8 months ago

Never again will I visit this location I visit this location again all I needed was a paper signed and he took longer than 30 minutes to just pull me over to sign a paper and I was in a hurry I had a 3 o clock appointment and I m gonna be late they still have not called me yet I went to the one in Kissimmee Florida and Virginia I never ever took this long to do anything

Published at 8 months ago

From security, to the front desk, to the banker, this was an overall pleasant experience. Im a stickler for customer service, and they provided top notch. Parking was validated, so I didnt have to pay the parking fee. They even assisted customer service with clarifying additional information regarding my transaction. Thank you, Navy Federal for consistently providing excellent customer service.

Published at 8 months ago

The people at this branch act like they don t want to be at work! Especially the lady in the middle seat in the front that sits with her back turned! I mean I wouldn t wana work in a storage container either but I didn t apply for employment. Then the nearest parking is $15 (BRING SOMEONE TO SIT IN YOUR CAR SO YOU CAN JUST TURN ON YOUR HAZARD LIGHTS AND NOT GET A TICKET FROM THE VERY EAGER TICKETERS LOL) you can also expect a wait! For a bank for veterans this really doesn t seem to cater to member needs just lets put a branch here for more vets money ! It s very inconvenient to say the least and when you see how small and the lack of customer service it s unbelievable!

Published at 9 months ago

One star is still too much! I am a Marine veteran and have been banking with Navy Fed in many different states for over 18 years. This location in Brickell is convenient, but the ladies working there are absolutely unpleasant, unprofessional, and have no customer service manners at all. Im only speaking for the ones we interacted with, their maybe someone there who is wonderful. We just didnt meet them. Everyone one is chewing gum, eye rolling customers, short with responses, and music in the background sounds like Sunday service or an R&B concert. Please address, or we will simply stop utilizing NFCU. Thank you.

Published at 9 months ago

Opening a branch in Broward and West Palm will help. Please relocate Brickell location to a more convenient space. A Walmart space would even be better than this location.

Published at 9 months ago

Longest visit to the bank with the biggest mission to get there!!!! Will wait till they open another location before EVER going back!!! If youre going to this bank for anything other than a withdrawal or deposit make sure you have AT LEAST an hr or two to kill!!!

Published at 10 months ago

Location is absolutely inconvenient for people who don t live in the area. There are no proper signs for parking and even when we finally figured out the garage, there was a cone that was marked full but there were clearly spaces. Understaffed. No viewable signage for a bathroom which makes one wonder if there even is one. There were only 3 people working, and we were given a 1 hour wait time ATLEAST. This wasn t even lunch time or a time where you d expect a bank to be overwhelmed. The waiting area was packed and it s abominably small. Needless to say, there were not enough chairs. The comment to me was come first thing in the morning to be serviced.. which means this is a recurrent thing. I d sooner drive to Orlando than revisit the Miami branch. I wish I d read the other reviews before going. Would have saved me 2 hours of driving since there is only ONE NAVY FEDERAL IN ALL OF SOUTH FLORIDA. like who works logistics on these things ?

Published at 10 months ago

I have been banking with you guys for a while now, and not once was I ever disrespected and disregarded like this. I went into the branch to deposit a check. The only check I will receive until mid January. The representative was unprofessional and did not provide any details about the deposit . The bank is closed today. So, I am only assisted via phone. I have been transferred numerous times and have yet to receive a solution to my problem. It is not fair to wait more than 3 days for half of what I worked hard for.

Published at 10 months ago

If I could give zero stars I would. Navy Federal does not advocate for the customer when disputing charges. I was charged several times for services I did not receive. Every single dispute I have filed with Navy Federal has been denied. I have never experienced anything like this. I m being forced to pay for services I didn t receive. I have several other accounts with major banks such as Chase etc. I have NEVER experienced this with any other major bank. If a charge is disputed, my claim is processed and properly investigated. In the world we live in with soo much fraud, I am truly disappointed with Navy for always siding with the merchant and allowing them to rob Navy federal customers. I have never had to pay for services I didn t receive with any other bank. NAVY FEDERAL needs to do better for their customers. And good luck trying to resolve via customer service, you will be told to send a message on the app and wait for someone to get back to you in the claims department . UNACCEPTABLE!!!! I m looking forward to seeing a class action lawsuit against this bank . The way Navy handles claims is unjust and downright illegal.

Published at 10 months ago

Holding peoples account hostage and forcing customers to spend 2 hours on hold to speak to security to get access to your account, because of a potential breach is asinine. You should be ashamed for exposing all our data, and leaving us to fix the mess created by your technical incompetence. Also, please install a call back system, no one likes a 2 hour hold to be hung up on when its your turn, because of something Navy Federal Caused.

Published at 10 months ago

Parking $12 to use the atm

Published at 11 months ago

Simply put... Open another location other than Miami...fort Lauderdale or West Palm Bch would be nice.

Published at 11 months ago

Worst location to have a branch...parking and traffic is beyond comedy!

Published at 11 months ago

No parking, I had to wait outside for 30 minutes (no worries though the mosquitos will kept me company). There has to be one building in the area with a parking lot and a lobby that will hold more than 7 people; please find it and relocate there. If you want to be inconvenienced go to this branch.

Published at a year ago

I wish they would open another navy federal in south Florida. Having to go to Brickell is such a headache with traffic. You have to park in a parking garage that is a 5 min walk to the bank. The bank is so small and always packed because this is the only one in south Florida. I hate having to go here.

Published at a year ago

Terrible location. Its right in Brickell, so you have to pay to park. The lobby is tiny, and because its the only physical location members can visit in the entire South Florida region, there are lines out the door. Will be submitting a formal complaint through the corporate system, but this is absolutely ridiculous to have 1 location for this area.

Published at a year ago

Helpful, cordial staff. Long lines, but moved quickly. Parking was difficult to find due to construction.

Published at a year ago

Published at a year ago

My first time going to the bank and I was very disgusted in how they treat you. For one when you come in no one greets you and everyone looks like they hate there job no one smiles not one thank you for being a value member I actually hate going to this bank nfcu really need to find ways to build more banks. This bank is build in the middle of brickell with barely any parking and extreme traffic

Published at a year ago

New phone system is terrible. Slow. Moving more toward big banking and forgetting why people used you to being with.

Published at a year ago

Terrible bank for veterans for disputing charges. I ordered items from a vendor from China which take 45-50 days to arrive which was delayed. Vendor then quit responding so I disputed charges for never receiving items. Bank denied claim because over 60 days. Extremely disappointing. Now searching for another bank to support me. What terrible customer service. Lost $1500. Not here for their consumers

Published at a year ago

Beware of getting an auto loan with NFCU. They did not appropriately explain their loan rates and stated conflicting information from what is clearly defined and disclosed on their website. We ended up with a much higher interest rate than what was communicated to us. This is really disappointing considering the community they are supposed to serve.

Published at a year ago

Parking is NOT available. I don t care what NFCU says. It s not. They do not have their own parking lot. If you park in the garage where they validate, it s UNPRACTICAL for DISABLED people, you have to come in WHEN THEY ARE OPEN, and STAND IN LINE to get validation. Its NOT PRACTICAL. They really need to get a DRIVE THRU ATM. Yes the office also smells and is small and way too open to eavesdropping.

Published at a year ago

Great i have family members at the bank in you all treated him & i so well.Thanks

Published at a year ago

I have this bank for the past 7years. Today was the first time I went in there and got the most unprofessional service ever in my life. This woman had an attitude towards me that was disgusting, I did not feel welcome nor will I ever let her give me her bad service. What is happening with all these institutions? Everyone is just getting rude and so angry. Horrible.

Published at a year ago

7/14/2023 time 3:40 I am out of town and two gals only working at the time. One was really rude and told me it not her problem on how to get lump of money.. she could of told me in a non rude way and it really stinks on trying to find a parking spot! I will NEVER U.S. that location again. P.S we found another place to take our money out

Published at a year ago

I m giving Ursula at the teller s desk 5 stars! She helped me with an issue I was having. She was knowledgeable of the solution. The branch was busy! She didn t appear distracted and she didn t make me feel rushed. It s been awhile since I had good customer service so I wanted to express gratitude.

Published at a year ago

Published at a year ago

This is the only Navy Federal in Miami Fort Lauderdale Key West area with one ATM machine that never works for cash deposits I come at night to try to beat some of the traffic all the way from Fort Lauderdale only to get here. Several times in the machine is not accepting deposits, why is the only one ATM machine here? Jesus

Published at a year ago

Published at a year ago

Today at about 11am I called to conduct a wire transfer. I was speaking to the customer service rep by the name of Eric. I advised him of the information for the wire transfer and then he asked if I could contact the western union to confirm if they have the funds. I told him no I did not but I have sent money there before and when they dont have the funds they just send me to their main location. He proceeded to tell me he couldnt send the money and I told him that its ok to move forward with the transaction. He again told me he couldnt, and I advised him it was my money and he is covered because I authorized it. I then asked to speak to a supervisor and was put on hold for about 3-5 minutes, during that time I sent a message thru whats app to the western union that we typically pick up the funds. They responded that they did. When Gina came on the phone I explained to he what happened and that I was upset that Eric did not transfer the funds and didnt make any sense. I then told her that I contacted western union and then she stated your just saying that to get it to go thru I explained to her it was an emergency and she really didnt care or showed any sympathy or empathy. Im hoping that these individuals just are just having a bad day, because no customer should be called a liar or made feel this way, especially when its my own money. She then told me to go to a branch, I told her that the nearest branch is 1hr and 30min away and her response was kind of an oh well type of answer. She then said send a message thru the system, I then told her that will take at least 2 days and this is an emergency and she didnt care. Someone should really listen in on the call and observe how it went. I honestly doubt anyone at your institution cares or Ill even get a response back or even an apology. To be denied a transfer for an emergency is really nuts.

Published at a year ago

If I could give zero stars I would. We drove from Palm Beach County because we were unable to handle business over the phone and this is the nearest location. Go figure, the 1.5-hour drive and then a long wait time. Next, parking sucks, you must park in a garage and pay. Overall, if youre unaware and you park in the Brickell garage instead of the PNC garage its your loss. Secondly, the area is small inside and there is no privacy so everyone inside can hear all of your business. The branch manager is there yet does not offer assistance to customers waiting. She sits in her office. As I write this post someone walked in reeking of marijuana, therefore, with the space being small and the poor air quality its ridiculously disgusting. It is hot and stinky inside this office, and the extreme waiting time does not help. I need to consider another bank because this is ridiculous on top of only having 1 location for customers residing in South Florida.

Published at a year ago

Navy federal is excellent credit union for navy member and families ...

Published at a year ago

In and out.

Published at a year ago

Lets start by saying that its the only branch in South Florida because it is for s very targeted public. This can make the process very stressful but as now, Im happy with it. The staff was helpful(of course depends on who takes care of you) but Lisa was wonderful and extremely helpful and quick with the process while also explaining everything. And the opportunities this Credit Union gives you are really good. (Parking is as stressful as getting there)

Published at a year ago

No bathroom available No parking available Very inconvenient location.

Published at a year ago

Published at a year ago

Im happy theres one here in South Florida.

Published at a year ago

Always great from California to Florida

Published at a year ago

The line was outside and its hot here -10 I don t recommend.

Published at a year ago

Doesnt matter the negative info posted. Its always the same reply essentially from NFCU. They are not going to change or improve parking. Its going to take 06s and above to reach out to the uppermost management to get things rolling in Virginia.

Published at a year ago

First time visiting this location. Excellent customer service!!

Published at a year ago

Overall terrible experience, employees are extremely emotional, provide NO help on disputes. You can find a better banking experience..

Published at a year ago

Navy Federal is a pathetic excuse for a banking institution. Anytime my partner or I need a service they always let me down. The employees are apathetic and could care less about helping you.

Published at a year ago

Published at a year ago

Love Navy Federal, but I HATE going into the depts of Miami when I need a bank sucks. The location has no parking. 2023 update Walk a block to stand in line that is out the door for service. Came down from Lauderhill and stood next to a woman from coconut creek. WHEN ARE YOU OPENING A FT LAUDERDALE LOCATION. We are driving over an hour to stand in line. Commercial Property in FT Lauderdale is cheap, right now.

Published at a year ago

Customer service representative LISA is very rude. No parking long wait times no where to sit. Very small branch with allot of staff that s barely working.

Published at a year ago

Service too slow and location too small. Waited over an hour for notary!

Published at a year ago

Please move from this area! It is not the same as before, Please move to a place where we can park without the madness. We (nfcu customers) deserve a different location, please move!

Published at a year ago

This bank has allowed someone to open up 3 fraudulent accounts in my name with no identification. When I questioned Thomas who would not give me his last name, he told me that he will not give me any information about it. I have no affiliation with the military, and the bank did nothing to be sure of it. SCAM on every level! Stay away!

Published at a year ago

the manager Ursula very rude very unprofessional looks like is only the name Navy Federal but for Veterans they dont help or do Anything,very bad experience

Published at a year ago

Published at a year ago

I have been banking with navy federal for over 6 years, moved back to Florida and im ready to let them go i dont understand how they no branches in south Florida but one!!! Then they had the nerves to change h ow they process your mobile deposit. Your atm always sorry there not Accepting cash come on give me break!!! What im backing with yall for the Frustration!!! Yall need to do better!!! WE NEED MORE BRANCHES IN BROWARD COUNTY PALM BEACH COUNTY DADE COUNTY !!! We Need Navy Federal To Do Better!!!!

Published at a year ago

Will be reiterating what many have said here: there is no parking, but that isnt the worst part. Either police or parking enforcement will sit there and ticket your vehicle even though they themselves block traffic while sitting there to do it. The staff isnt friendly and clearly has zero sympathy for the journey everyone had to endure to get to this location. And we do know there are many things we can handle over the phone or via the website, but when we need a cashiers check for large amounts they have screwed up mailing it in the past so we cannot trust that service either. Seeing as I had the hoir long drive home once after a situation warranted this, Ive called NFCU customer service and escalated to management. They have no plans of opening a new branch anywhere else in South Florida, even with the complaints they continuously receive. Having moved from Tampa, where there are 3 branches within a 20-mile radius, this is ridiculously inconvenient living in Broward. Id be happy to drive to Miami if when I arrived there was parking and friendly staff to assist but, unfortunately, that isnt the case. We have started closing accounts at this point and plan to leave the credit union completely.

Published at a year ago

Published at a year ago

They need more locations in Miami and South Fla. I don t understand how Orlando has multiple locations, Georgia has multiple locations and Miami only has one. Lines are long and drive is over an hour just to handle business that s needed in person.

Published at a year ago

This is the worst bank i have ever used. They have never done right by me. They have long waits on the phone, you get through all the automated secuirty questions, then they ask you more. Whats the point of the automated questions? They arent convenient, they are rude, they use to deposit your check 3 days eaely, now MAYBE Youll get in 1-2 days earlier. I did a mobile deposit, because the location nearest me is 1.5 hours away.Im military family, have no choice where we live, when we signed up it was convenient. The image looked fine on my end, i sent it, 20 days later i check on it, they declined it due to the image. Do you think they called or informed me? Nope!! 2 days prior to me checking on it, I spilled a drink on it, now i have to drive an hour 1 way, to get a new check. All they had to do was tell me 20 days prior. Why did it take 20 days for them to deny it? All the lady kept doing was apologizing, i dont want to HEAR Im sorry IF your not going to fix the problem. Im moving banks.

Published at 2 years ago

The worst NFCU I have ever been to. Dont even bother. Disrespectful. Passive aggressive and unhelpful (Sylvia) This branch should seriously be reevaluated.

Published at 2 years ago

Only location in all of South FL. Even though you can do a good portion of your business online, there are still times when you have to be in person and that is the banks biggest flaw. The line is always down the street, even though the parking is free its still a hassle to find, fit and/or get validated, traffic 24/7 due to location, wait time is about 30 min on average and you risk it all to drive up and try run to the atm or the cops get you 99% of the time. Why is there only ONE branch in south FL yet you have active military all over this State, Veterans, Veterans families, etc who need to get their banking done.... and done EASIER! The customer service is ok but that does not matter because you can barely get in the bank. I will be looking for a new bank soon. I had the same issue when I lived in New England. The closest physical branch within 100 miles was in Newport, RI. Navy Federal, you must do better. Us Veterans live everywhere, so you should be everywhere. Very disappointed.

Published at 2 years ago

Worst automated system in history, Was about to open up a business account but I ll find somewhere else.

Published at 2 years ago

Customer service at this branch is absolutely horrible. They should be ashamed of themselves for their pathetic treatment of disabled veterans. If this branch was my local branch I would change banks. They do not deserve to be associated with the US Military.

Published at 2 years ago

As a member of Navy Federal and service member, I made contact to seek information on opening a business account and taking advantage of all their offerings . However at the end of speaking to the financial rep I was left angered and gravely disappointed in their dishonest business practices . I was informed that if I applied for multiple services in a 24hr timeframe , my credit will pulled for each transaction,this resulting in my credit being ruined by the time I should leave or concluded the transactions. So if I started with 850 score at the end I might be reduced to a 650score. Shame on you Navy Fed!

Published at 2 years ago

Jessica is very rude and is not professional!!!

Published at 2 years ago

Branch service is like snails, terrible. Came to pick up a check for a loan, and heres a long line, plus people inside too.

Published at 2 years ago

You guys have been illegal monitoring my credit file for 10 years.i have done everything you asked to remove my name and information from your system and still you continue. How does this stop?

Published at 2 years ago

Who tf thought to put one baby federal bank in downtown horrible location no parking. Drove all the way from Boca smdh! I guess I ll go to west palm form now on

Published at 2 years ago

Published at 2 years ago

Wait times are horrible. No parking ever, please do not own a truck, you will never ever find a spot. Always see alot of Miami police movement here, like if there is a problem everytime. Weird, there are two other banks same block that do not have the police presence. Do not know the Why? Customer service needs a refresh on service. Wait times are approx, 2 hours. This is based on my last 4 visits. Different times , days and seasons and still approx wait time is 2 hours. Been with Navy Fed for 28 years but I might be leaving since there is only one branch in Miami Florida. Yes one branch in MIAMI!

Published at 2 years ago

Published at 2 years ago

Wonderful staff and good service. Unfortunately its the only branch in S. Florida. In the grinder of Miamis Brickell section. Hope they consider opening a branch in Broward and Palm Beach counties. FTL and WPB have federal buildings in their established communities also. Hope the top brass in this organization will consider it.

Published at 2 years ago

THE ABSOLUTE WORST CREDIT UNION!!!! Navy credit union should seriously look into hiring well equip individuals that understands their system. Not an agent or supervisor was able to fix what I called in for. I simply need to have my direct deposits set to be available for me on Thursdays instead of Fridays. But unfortunately, because I m not in active duty, they can t do it? Like what? This seriously is the absolute ghetto . Then I got because my account was in the negative, it can t be done. (My account has never been in the negative) then they stated the system will automatically pick up the recurring direct deposits and automatically enrolled me to getting my checks Thursdays. (That also never happened) I guess I have to call in every Thursdays to have the automated line deposit my checks. Thanks for the inconvenience Navy!

Published at 2 years ago

Published at 2 years ago

Can you please fix the ATM At This branch its been two years now it doesnt accept deposits. Its a sometimes most all the time. I drive twelve miles fight traffic and then find a parking that sucks. It was said and noted that it would be fix. In need of help . Overall everything else i love Navy Credit union. (Down town miami branch ) Thank you for putting a new ATM . But it doesnt take deposit just like the old one Im sitting her because theres no parking so maybe at 7 it would work stay Toon. Im done I waited until 7am same thing. Im assuming only deposits doing the week. Ill put it somewhere else thinks for gas and Time spent.

Published at 2 years ago

Published at 2 years ago

Navy Fed should really have a North Dade branch. The location is terrible. Soon as you battle the traffic, you have to find parking.. in which the WHOLE street is no parking SMH Do better Navy Fed. I couldn t even get any business done. I just decided to leave!!

Published at 2 years ago

Very bad service!.

Published at 2 years ago

Published at 2 years ago

solid credit union, i do wish there were more in FL but thats what you get when you have a credit union theres a lot of benefits with a credit union over traditional banks, this is a reason why i have 2 bank accounts 1 with the credit union and chase bank so i can transfer money to chase so i can just go to chase and get what i need out of there while still using the benefits of the credit union people are upset but they need to think outside of the box threes always ways to get what you want out of things.

Published at 2 years ago

Ive been a member since 1997. In the last 5 years I started my own business. I deposit a substantial amount of money in a consistent pattern and always from the same company. Then a month ago security flagged my account and is now holding all my deposits for 5 business days when their policy is 2 business days. There has never been an issue with my account. They will not tell me what the issue is. They will not tell me if this is temporary or permanent. They will only tell me its an internal security matter. When all these funds clear Im taking my 6 figure withdrawal to a bank that wont play these games.

Published at 2 years ago

Published at 2 years ago

I have been with Navy Federal for years and they could not assist me in getting a new card and told me that I need to come in to the branch. This branch is only open for working hours and not on weekends. The line is almost always out the door. For the only branch in miami I would expect better.

Published at 2 years ago

Lynette Smith good afternoon look please prayers for my bank account exuma house

Published at 2 years ago

I feel that they are always trying to weasel fees out of ppl s accounts for no reason. I was told that my checking was overdrawn because an authorization was put through and then cancelled on the same day which resulted in $29 in fees. I then called and then spoke to an associate who basically said they don t care.

Published at 2 years ago

Published at 2 years ago

The best bank and the best service

Published at 2 years ago

How can be possible that they dont care about the parking situation for so many years, there were empty lots to park before but now not a single spot in a mile.

Published at 3 years ago

Ask for Tania for any questions. Trust me.

Published at 3 years ago

Published at 3 years ago

Excellent customer care and service with annalie

Published at 3 years ago

Great service! Love Navy Federal but parking still sucks

Published at 3 years ago

Love Navy Federal Credit Union. Customer service 24/7, Dont need a branch, finally banking at your leisure.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Love my bank & ALL the associates! So knowledgeable and friendly

Published at 3 years ago

They have very good service in English and Spanish, BUT the waiting time has increased, the last visits the line outside is no less than 12 or 15 people, it is time to think about opening another cede first for capacity and second why go Brickell is a torment, the traffic, the parking lot, the constructions ...

Published at 3 years ago

dont even waste your time with this bank thwy customer service is poor they don t fix any problem at all please DONT BANK WITH NAVY FEDERAL CREDIT UNION if u want any handaches

Published at 3 years ago

Published at 3 years ago

Two weeks in a row been trying to deposit some cash. Parking is a nightmare here and every time can t deposit!

Published at 3 years ago

navy federal customer Service have too much attitude

Published at 3 years ago

There was a line to get in the door and I stood outside in the Miami Rain with promenant street fumes for 40 mintues. There is one outside ATM and was one Teller inside. There are 3 Parallel Parking spots in front with one way access and they are always occupied. This forces Members to use the parking lot at 800 Avenue. Take a ticket and the Teller will validate it for free parking exit. Masks are still required inside, which will be provided if you dont have one. Navy Federal has go to do better for their Members. Maybe add a full service ATM in other locations of Miami, that isnt 200 miles away.

Published at 3 years ago

Ive been a member of NFCU for nearly two years now. Great customer service whether in person, online or by telephone. Also, multiple financial services are avaliable with very competitive rates. I have no need to bank anywhere else.

Published at 3 years ago

I have no idea why they have only ONE branch in the whole south Florida area!!! So frustrating having to stand in the hot sun for over an hour just to be serviced!!!!!!

Published at 3 years ago

Please! Move to a more central south florida location!! This office location is EXTREMELY inconvenient!

Published at 3 years ago

I love this bank but this location can be a bit frustrating, the ATM always has issues or does not work at certain times and theres always a Long waiting line . Why not just open another branch location? I live in Miami gardens and its a 23 minute drive down there and when I get here, ATM does not work and like always theres a line outside .

Published at 3 years ago

It s ridiculous that there is only one bank branch only servicing two counties and the wait just to get into the bank is over a 30 min wait. You are literally standing outside in the smoldering sun just to get into to the branch. There is only maybe one or two tellers inside. There needs be more branches open cause this is beyond ridiculous and sad!!!

Published at 3 years ago

Frequent long lines. Area in a high bug and mesiquto area. Customer service depends on clerk you get, tellers seem very inexperienced. The police officer at the bank also has bad attitude. No services for business account. Parking is a block away. In a heavy traffic area. The Mobile banking check cashing on the app doesnt work.

Published at 3 years ago

The service was great in and out within 15 minutes. Complimentary parking is at 800 Brickell

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The staff and tellers are super friendly and helpful. I will say that the parking situation needs to be addressed. Since the branch is located in downtown Miami there is almost nowhere to park other than at payed public parking lots or if your lucky in a street metered parking spot. If they could find a way to address this it would make the experience there perfect!

Published at 3 years ago

Very terrible at the branch

Published at 3 years ago

Published at 3 years ago

Disappointing

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

By far the best banking company I have worked with.

Published at 3 years ago

Nice bank, friendly customer service

Published at 3 years ago

Published at 3 years ago

Only care about the bottom line, zero given about the members who finance with them. They are joke.

Published at 3 years ago

Published at 3 years ago

Great service super nice people...

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I have been a member for over 40 years. I am always treated with respect when I call for service. Highly recommended

Published at 4 years ago

NFCU needs more locations in Miami. This location is almost always busy with lines out the door. How do we request more locations?

Published at 4 years ago

I believe her name was Ursula! She was the best! She literally took her time to help me and my mother out. She s a doll. Ask for her when you visit the branch. Awesome awesome awesome!

Published at 4 years ago

Terrible location so much of a Hassle

Published at 4 years ago

Published at 4 years ago

Horrible experience. Unprofessional never returned my emails or calls. Dont lose your money to Navy Federal!

Published at 4 years ago

Published at 4 years ago

If I could give a zero star review I would. NFCU fraud department has been nothing but dismissive to me and has been making me go myself to several vendor in order to get my money back. I have succeeded in getting my money on my own but their is still one company that I cannot locate they are unwilling to provide info or assist. Once these stimulus checks are done I will be closing all my accounts. These people cannot help you if you experience fraud.

Published at 4 years ago

Published at 4 years ago

Fast professional services... Kind and helpful..

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Always a line. Three stations and almost always only two are open. Small and dismal. No bathroom. Parking difficult. Bad location, no amenities.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Navy Federal TERRIBLE!!! TERRIBLE!!! TERRIBLE!!! Find a better Lender

Published at 4 years ago

Published at 4 years ago

Awesome customer service!!! They treat every customer with dignity and respect. I have witness it with my own eyes on several occasions and by different employees. Awesomeness makes me proud to be a member a Soldier and an American.

Published at 4 years ago

Aside from parking this is a good location. I wish they would open another location somewhere else. While they validate the parking ticket, the garage is very cumbersome and tight. Ive seen people with trucks scratch up their trucks as they go up each level. It is a tight turn going up each level. The branch itself is small; super small. The teller area and waiting area. I think I saw maybe one office should you need to talk to a financial adviser. The plus side was that they had muffins and juice. My son got a kick out of that. If food is involved, he is a happy camper. My suggestion to this credit union...open another location. I am sure that the demand is there.

Published at 4 years ago

Worst navy fed I have ever been in. Bank Reps take forever to see you and not informative as other branches. If you just came out of the service and are coming back home to FL, get a different bank.

Published at 5 years ago

I had all my federal documents stolen in Fort Lauderdale including my navy federal ATM DEBIT and CREDIT cards. Their timely notifications helped myself and police track the spending time and place, pull footage, and relocate all my documents. I wish I could give a million stars! THANK YOU SO MUCH!!!!

Published at 5 years ago

WARNO!! DO NOT WORK WITH NAVY FEDERAL! WORST EXPERIENCE EVER!! I do not even know where to begin. After reading other reviews I am not surprised as their experience reiterates my horrible experience. My closing for my home has been postponed and not met. This is my 4th home and it is the most exhausting and incompetent experience I ever have had. I would just like to warn all of you trying to search for your future mortgage lender to please highly consider going somewhere, ANYWHERE, else. They will not do anything for weeks and then at the last moment after you call them, email them, wait on hold on their customer service line and bag for someone, anyone to call you back and help you, and their supervisor and you are transferred to multiple different specialist and processors, you still will not have a successful experience. I am not one to complain and usually am thankful for any service that is eventually completed, but this was a very hectic and stressful experience and I hope to help one person by helping you steer clear of Navy Federal for your Mortgage needs.

Published at 5 years ago

Published at 5 years ago

We had heard nothing but great things about Navy Federal before we decided to choose them as our mortgage lender. At first everything went pretty smoothly. Once we reached the appraisal stage, everything took a turn for the worse. It took them two weeks to send us the final results for the appraisal and during that time, we almost lost the house all because they claimed to be backed up . I left two messages for the supervisor for our case and received nothing back. Then we were notified that our processor had changed. That new processor took almost a week to reach out to us, which is a long time considering we were at the final couple of weeks before closing. Finally, a week before closing, the new processor told us that my mother in law actually could not be approved to buy the house unless her soon to be ex-husband signed to basically approve the purchase as well as (for his sake), sign a homestead exemption. Now, if we had known this before we lost our financing contingency (meaning the clause the protected our escrow (90k)), we probably would have backed out of the deal because I know my father-in-law, and he is a stubborn and selfish man. No legal wording has been good enough for him because indemnities and exemptions don t always hold up in the court of law. Again, Navy Federal did not do their due diligence and decided to let us know SOMETHING THIS IMPORTANT ONE WEEK FROM CLOSING AFTER OUR ESCROW WAS NO LONGER PROTECTED! They have backed us into a corner and I have left multiple complaints with customer service representatives and have heard ABSOLUTELY NOTHING BACK FROM ANY SUPERVISOR OR PERSON OF INFLUENCE. If I could leave zero stars, I would.

Published at 5 years ago

Excellent service

Published at 5 years ago

Nice

Published at 5 years ago

For an organization associated with the military they are careless and unforgiving to the Soldiers needs. I highly recommend to stay away from this banking institution and go with a bank with more humanity like USAA.

Published at 5 years ago

They always have great service

Published at 5 years ago

These people go out of their way to help and no charges

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

This is the ONLY nfcu in south Florida. I had an incident where I lost my debit card on the other side of town. I fight through traffic and made it there at 501. They closed at 5pm. The guy was letting a customer out. I explain to him my situation and the guy closed the door in my face. One minute late. It s only because of the traffic and the limited(only) location in south Florida. I ve received better customer service at Burger King. I m not happy about this experience.

Published at 5 years ago

Published at 5 years ago

My father is a 70 year old Vietnam vet. Is on an oxygen tank and lives 60 miles Northeast of Houston, Tx. My 93 old grandmother who is unfortunately very senile and cannot be left alone also lives with them. Dad does not know how to work on a computer and does not have internet service there and gets no signal on a cell phone due to their rural area. He cannot leave the house to drive the 30 miles to the nearest Navy Federal Credit Union so hes asked me his oldest son to open up an account so he can apply for a VA loan which he is eligible for and has good credit. I started on May 27th. We have made multiple phone calls but there are no notes taken during the initial stage so nobody knows whats going on each time we call. They ask for additional information to verify identity to be safe which is understandable. Today is June 20th. I faxed all the information in and after I faxed it they still didnt have it and said to call back 3 days later this is after 7 phone calls over the last three and a half weeks to see what was going on and what the status was. I so far Im very disappointed in how its handled when youre applying to open up a $5 savings account. I have three way call with my father, I have had him call individually, I have called multiple times. I have sent them information via fax as requested & I still have no clue whats going on. My dad did not even want to open up an account with them he wanted to go with USAA because they were easy to deal with and they already gave him a quote. I told him to try out Navy Federal Credit Union based upon a very good childhood friend thats a realtor that praised Navy Federal Credit Union. Our last email from Navy Federal Credit Union was May 27th also and I have yet to hear anything back after multiple calls & we get no kind of responses through the email. I am very disappointed to say the least as I dont have time to continually call and call and call and send stuff over and over. We have sent stuff VIA u.s. mail and faxed it at this point and weve still heard nothing it should not take a month to open up a $5 savings account especially after multiple calls from that party. I am in Florida and he is in Texas however we have explained herself multiple times but each time nobody has any nuts and they dont understand whats going on after we explain everything in my dad is getting highly agitated because he doesnt like being on the phone that long because my grandmother is constantly try to walk out of the room or pulling the phone from him Etc. So far not so good

Published at 5 years ago

cool

Published at 5 years ago

Mortgage Dept, is a joke! Called 3 days ago and started a refinance application. Called back to try and get basic info about good faith cost estimates and can t get a hold of the handler or the supervisor. When I called early afternoon on a Friday was told a supervisor will call me soon. Hadn t heard back and was getting close to closing so I called back a 5th time and guess what, all the supervisors had left for the weekend. Don t waste your time. Plenty of companies that want my money.

Published at 5 years ago

All is good until you dispute a charge with their CC department! No follow-up, No representation, mixed information, depending on the employee attending you, you get a different answer every time. the 48hr window to answer their messages through the email is an actual average of 3 weeks to get a very basic we dont know type an answer. It has now been 10 months that I started a claim for 2 transactions to the same vendor. One got solved favorably, the other did not because of some technicality they did not foresee...that to me qualifies like you messed up and owe me money. This is the 1st of a long list of reviews and complaint I will start with them after the months of being treated like an idiot. 3rd claim to same vendor got solved in less than 30 days by Chase bank with less information, proper follow-up and basic COMMON SENSE!

Published at 5 years ago

Published at 5 years ago

Its becoming a regular bank, when I joined the only way to join was to be deployed, now your neighbors neighbors and his friends never served but theyre in, as a result customer service drops and they treat you like a regular shmuck on the streets. Nfcu did not want to help me refinance my home, not even buy a home they offered was a lot smaller then usaa. As a result I slowly abandoned them. Your peanuts to them if your credit is not good enough.

Published at 5 years ago

I love Navy federal credit union I will never go back to banks again , NFU knows how to deal with real people and treat you with respect and compassion , NFU always haves your back

Published at 5 years ago

The automated system/toll free is the only options if you run into issues. If they are having issues with that system you will be unable to reach them. Like I am, I got paid today, unable to check the balance by phone by app or online and it all points you back to the toll free number that wasn t working from the first place. I need someone to contact me before the days out or I m going to the bbb.

Published at 5 years ago

When using Google or another app. Trust the app. The location is hard to see from the street. It appears as it parking garage. But Navy Federal is there.

Published at 5 years ago

Just wish it was bigger and had better parking and bathrooms

Published at 5 years ago