Wells Fargo Bank

Do not bother to do an appointment in this bank. I had an appointment for 2:30 pm was 3 pm to open a business account and nobody come to me to give me an explanation of why they was late. I walked out and nobody cares. If you want a good costumer service do not bother to como to this place. So nobody want my money so I will go to another bank.

Published at 5 months ago

WORST SERVICE EVER!! WORST CUSTOMER SERVICE FROM CARLOS AND BAYO! HE REPEATED “ I DONT HAVE TIME “ SEVERAL TIME! THEY CANCELLED OUR APPOINTMENT AND THE ATTITUDE THIS GUY HAS IS VERY DISRESPECTFUL! EXTREMELY RUDE!

SHAME ON YOU!!!

Published at a year ago

I've been here before and the wait is always a problem, we can see employees waiting for others to punch in rather than just helping the next customer. Everyone that comes in just stands idle as there is no sign in sheet or person to refer them where to go. You kind of just wait aimlessly until someone takes pity and asks you what you need. Only to try and have you come back another day because they can't help out people, although no one is here.

(Updated) I received a reply from Wells Social, the reply was make an appointment. (At least lie or something and say you are making changes to better assist more customers). Fun fact I did make an appointment for 2 days later, unfortunately did arrive 10 minutes late for it and after waiting a while left. Went to the next branch, after just making an appointment and it was great. They had a check in person, like 3 people asked if I had been checked in, people looked like they cared, and I was helped promptly.

Just skip to the next branch. You are doing yourself a favor.

Published at 10 months ago

Regrettably, I must express my dissatisfaction with the customer service at Wells Fargo on Vine St. I would definitely go for 0 star if I could. My experience was marred by unprofessionalism, indifference, and rudeness from the staff. Their disinterest in assisting customers, coupled with prolonged waiting times, made simple tasks needlessly complicated. It's surprising to witness such poor treatment of customers. I strongly discourage anyone from dealing with this Wells Fargo branch unless you appreciate wasting time and enduring disrespect.

Published at 9 months ago

If I could give zero stars I would. Don't bother responding with your template answer either. Had us waiting for a while then said they couldn't notarized our documents because of a conflict of interest? We brought timeshare documents for them to notarize and I am a business bank account client with them so it's not like I was just walking in randomly hoping they can assist. Worst part is I called customer support and they said they absolutely notarize timeshare documents and there is no conflict since Wells Fargo doesn't sell or have any timeshare products.

On top of that, the lady didn't want to notarize documents for the guy before us either so it seemed like she just didn't feel like doing any work.

Lost a customer today due to your employees laziness. Transitioning everything to our chase business bank acct.

Published at 2 years ago

Manager , tall white Hispanic women is intolerable.

Published at 4 weeks ago

Very unprofessional staff. The branch closes at 5 pm, I get there at 4:35 , it was practically empty , at 4:40 got my turn , we can’t service you , you have to come in the morning, a lady told me, my issue was so easy can be resolve in minutes , with just one call. I don’t recommend going to that branch. Because of these types of employees is the reason business go down.

Published at a year ago

Certainly, here's a 0-star review for a bad customer experience:

"Terrible customer experience! I've never encountered such unprofessionalism and indifference from a wells Fargo Vine st. The staff was rude, unhelpful, and seemed completely disinterested in assisting customers. Waiting times were excruciatingly long, making a simple transaction feel like an ordeal. It's astonishing that a business can treat its customers so poorly. I strongly advise against dealing with this wells Fargo unless you enjoy wasting your time and being treated with disrespect."

Published at a year ago

Published at 3 weeks ago

Manager , tall white Hispanic women is intolerable.

Published at 4 weeks ago

Very slow service

Published at 2 months ago

Terrible customer service

Published at 3 months ago

According to my experience, it is the first time I have an account in the US and I only had the opportunity with this Bank. Everyones attitude has been great with me. Whenever I have a question or need something they are there for me. Their advisors are the most qualified and understand all your doubts.... Scheduled appointments last a maximum of 45 minutes and thats it there is a lot of organization. For me it is the best Bank. I remember that before arriving at Wells Fargo I was visiting other banks and unfortunately I was not successful. But it doesnt matter, Im with the best and thats what counts.

Published at 4 months ago

Do not bother to do an appointment in this bank. I had an appointment for 2:30 pm was 3 pm to open a business account and nobody come to me to give me an explanation of why they was late. I walked out and nobody cares. If you want a good costumer service do not bother to como to this place. So nobody want my money so I will go to another bank.

Published at 5 months ago

Very good afternoon, I just want to say that today I was at the bank withdrawing my money and the girl who assisted me was very professional in her work, had spectacular charisma, and always with a smile on her face, thank you for the help provided, unfortunately I dont remember her name. .

Published at 7 months ago

Regrettably, I must express my dissatisfaction with the customer service at Wells Fargo on Vine St. I would definitely go for 0 star if I could. My experience was marred by unprofessionalism, indifference, and rudeness from the staff. Their disinterest in assisting customers, coupled with prolonged waiting times, made simple tasks needlessly complicated. Its surprising to witness such poor treatment of customers. I strongly discourage anyone from dealing with this Wells Fargo branch unless you appreciate wasting time and enduring disrespect.

Published at 9 months ago

Luis and Dalia are great bankers here and helped me out tremendously.

Published at 9 months ago

Ive been here before and the wait is always a problem, we can see employees waiting for others to punch in rather than just helping the next customer. Everyone that comes in just stands idle as there is no sign in sheet or person to refer them where to go. You kind of just wait aimlessly until someone takes pity and asks you what you need. Only to try and have you come back another day because they cant help out people, although no one is here. (Updated) I received a reply from Wells Social, the reply was make an appointment. (At least lie or something and say you are making changes to better assist more customers). Fun fact I did make an appointment for 2 days later, unfortunately did arrive 10 minutes late for it and after waiting a while left. Went to the next branch, after just making an appointment and it was great. They had a check in person, like 3 people asked if I had been checked in, people looked like they cared, and I was helped promptly. Just skip to the next branch. You are doing yourself a favor.

Published at 10 months ago

Only one teller on a Monday morning long line horrible service

Published at 10 months ago

WORST SERVICE EVER!! WORST CUSTOMER SERVICE FROM CARLOS AND BAYO! HE REPEATED I DONT HAVE TIME SEVERAL TIME! THEY CANCELLED OUR APPOINTMENT AND THE ATTITUDE THIS GUY HAS IS VERY DISRESPECTFUL! EXTREMELY RUDE! SHAME ON YOU!!!

Published at a year ago

Terrible customer service we came in 20 minutes before close waited on line for 25 minutes , and the manager lying saying it s illegal to do wired transfers 5 minutes before closing Then another manger come saying the reason we don t want to do it we about to close in 5 minutes then we have to approve it s going to take us time . Lazy you getting paid but don t want to help the customers . Shame on this branch and management

Published at a year ago

Terrible. Went yesterday to Oaks branch in Kissimmee toopen and account. The receptionist Yumy very rude told me that I needed an appointment. Went to TD Bank...excellent service

Published at a year ago

Certainly, heres a 0-star review for a bad customer experience: Terrible customer experience! Ive never encountered such unprofessionalism and indifference from a wells Fargo Vine st. The staff was rude, unhelpful, and seemed completely disinterested in assisting customers. Waiting times were excruciatingly long, making a simple transaction feel like an ordeal. Its astonishing that a business can treat its customers so poorly. I strongly advise against dealing with this wells Fargo unless you enjoy wasting your time and being treated with disrespect.

Published at a year ago

Very bad service at this. bank . I dont recommend it

Published at a year ago

Miss Dalia Figuereo is an excellent service Banker, with her partner both of them restored my confidence in one of the most important Banks in the USA!! Kissimmee Branch 34741

Published at a year ago

I just go to the ATM, outside, I rate it well,,

Published at a year ago

Today Saturday June 24, 2023 at 10:25 a.m. this branch was closed. Its frustrating. Wells Fargo Bank is turning into a dumpster.

Published at a year ago

Tried to make a deposit for my dad on his acct the ATM ate his card then wouldnt give it back to me.

Published at a year ago

Always friendly and fast.

Published at a year ago

Published at a year ago

Published at a year ago

Miss Della made me sit for 50 minutes to then tell me they can t help me, very bad service. Not coming back to this bank

Published at a year ago

Published at a year ago

Very unprofessional staff. The branch closes at 5 pm, I get there at 4:35 , it was practically empty , at 4:40 got my turn , we can t service you , you have to come in the morning, a lady told me, my issue was so easy can be resolve in minutes , with just one call. I don t recommend going to that branch. Because of these types of employees is the reason business go down.

Published at a year ago

Wao, waiting too long to be assisted in customer service. No people here, but they dont call. Empty bank , and waiting , and waiting, and waiting. They just talking each other.

Published at a year ago

Published at a year ago

Good bank branch option in Orlando, Kissimee region. It is worth remembering that there is currently a requirement to be a legal resident in the United States to open and maintain a bank account, even for foreigners who have properties in the country but are not residents. At least that was the guidance given by the agency manager on my visit but, in any case, it is always good to seek specialized guidance before opening an account.

Published at a year ago

Sit and wait over an hour and then they cant help me I will be removing my money and finding a better bank.

Published at a year ago

The staff is very unprofessional I called to inform them I was stock on traffic I got to my appointment 8 minutes late and after an hour and 33 minutes they told me they can t help me opening an account!! I ll take my business somewhere else

Published at a year ago

2 or more hour wait to open an account. This already shows you wouldn t want to bank here. Even the employees will tell you that.

Published at a year ago

If I could give zero stars I would. Dont bother responding with your template answer either. Had us waiting for a while then said they couldnt notarized our documents because of a conflict of interest? We brought timeshare documents for them to notarize and I am a business bank account client with them so its not like I was just walking in randomly hoping they can assist. Worst part is I called customer support and they said they absolutely notarize timeshare documents and there is no conflict since Wells Fargo doesnt sell or have any timeshare products. On top of that, the lady didnt want to notarize documents for the guy before us either so it seemed like she just didnt feel like doing any work. Lost a customer today due to your employees laziness. Transitioning everything to our chase business bank acct.

Published at 2 years ago

I love this place because SunTrust (now Truist) is right next door. So I don t have to go to this horrible branch!! Dirty and poor parking lot. Also 5 stars to demolish this place to make it a parking lot for SunTrust (now Truist). :)

Published at 2 years ago

Please change the new Weels Fargo App!!! It is terrible!!! Ridiculous!

Published at 2 years ago

Published at 2 years ago

Just another bank

Published at 2 years ago

Terrible service, without the possibility of getting an appointment before leaving on a trip, I went to the office to at least find information about an account that they closed and find out what status it is in. The young man who greets you closes any options, at my insistence I managed to get telephone service from Wells Fargo, however at closing time, even having customers at the counter, they forced me to cut off the call without answering my request. Although there were executives who vacated themselves during my wait, the young man who greets you upon arrival refuses to serve you.

Published at 2 years ago

After 12 years. I m DONE with this terrible bank. Going downhill by the minute. I m Hours waiting for my document to be notarized and the notary is standing in front of me greeting people and telling me I have to wait longer No care for the client. All about charging all the fees possible all the time CHOOSE ANOTHER BANK! THIS IS RIDICULOUS!!!

Published at 2 years ago

I need to speak to Diana Ortiz urgently. Can you help me?

Published at 2 years ago

I have been with Wells fargo for 7 years and of course I have had scams or fraud charges done before but this one was the last straw with this bank. I received an email of the scam going around lately that they are calling pay yourself reverse payments done through zelle. I was a victim of this scam, they sent me a text message and I received a phone call stating it was Wells Fargo and I had fraud activity in my account. I didnt give any information and hung up. I called Wells Fargo fraud told them what happened and opened a case.it was $1000 transaction, ,I provided a copy of the text message and phone call and a police report that I also had to file cause they suggested I do so. They came back 3 weeks later to deny my case because they state it was done on a trusted device. They also said if there no way I can prove that my device was hacked then they wont be also approve the the case. This was back in October abd still fighting eith this bank to try to get my money back. I might just have to take the loss.

Published at 2 years ago

I went to open a business account and they made me lose my time going two times for no reason because they don t give you all the information, like documentation. Also I made an appointment and looks like they didn t have me on their list, cause when I got there the were al lost and confused going in and out to the back talking each other like who s going to take this, at the end I ended seating with a different person than the one assisted me to do appointment on a previous visit, he knew all and now I had to seat with someone else and explain all over again. Very disappointed, I had to move the world around me to get to this appointment and these people were very unprofessional, unprepared and unhelpful

Published at 3 years ago

they never pick up the phone at all their some how always busy even when its says on google LIVE : NOT TOO BUSY ...FUNNY HUH

Published at 3 years ago

Excellent today at noon, thank you very much for your attention.

Published at 3 years ago

They always have so many employees wondering around and only a couple helping customers. I despise that our company uses this bank. No matter what time It s a long wait. I don t understand when you see 10 employees and only two working. The rest talking laughing you hear their personal conversation going on. When I go to the one on the corner of Michigan and Vine Street I never have to wait they are all working and on top of it

Published at 3 years ago

By far the worst customer service in any Branch. Jason will check you in and let others go right ahead of you. Your silly grin while trying to explain your appointment system only infuriates people.

Published at 3 years ago

Published at 3 years ago

Mr. Bayohan was very helpful with the needs of my banking assistance. He was very patient, kind and explained everything I needed to know about banking . I even learned a few new things about online banking. Thank you!

Published at 3 years ago

Published at 3 years ago

Kevin is the best he resolve my issue right away and Melody is very nice and professional

Published at 3 years ago

Terrible service at this bank, I made my appointment today to add my husband to my bank account and a few days before I had already gone to ask what documents were needed, so now that I went they told me that they could not proceed because I was missing another document , the person who touched me has unfortunately already been identified as a terrible banker, maybe they dont teach them how to treat their clients. What real courage my husband and I losing our day of work definitely cancel my bank account x terrible service.

Published at 3 years ago

Called before they were closed to set up appointment and no one answered and then was picked up and place with an automatic caller

Published at 3 years ago

Great spanish spoken staff

Published at 3 years ago

Cashiers are pleasant and helpful

Published at 3 years ago

Embarrassed I did business with them. Branch mgr has personality of an old dish rag, fake as they come. Tries to look down on others while shes branch mgr. of an old run down location. Thank you Sun Trust for opening up next door, I see so many have switched over, congratulations my fellow past wells cares less members.

Published at 3 years ago

Arriving 40 minutes before closing and having an appointment, the commercial advisor did not want to assist me, due to laziness in assisting me, with his excuse that they were going to close with more than 40 minutes left before closing.

Published at 4 years ago

Stay away from this branch please. Horrible experience the worst customer service.

Published at 4 years ago

Wells Fargo is a HORRIBLE place to keep your money.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

A few minutes ago I went with my family who had an appointment with one of the agents, and I decided to ask about the renewal of a debit card (something that other banks renew automatically without the need for an application) and the bank agents response was that I had to Make an appointment only and for another day to simply request the renewal. Incredible but true... proactivity 0 empathy 0 if the agent were thought that way he would have been just a little while processing the application at once he has one less appointment on your agenda and one less user at the bank headquarters... thats not counting We were coming from Davenport on our only day off

Published at 4 years ago

VERY DISSATISFIED The person during at the front made me wait 1 hour to speak with someone. My debit expired and all I needed was a new one. The gentleman was no help whatsoever, he turned me away, he did not care that Wells Fargo sent my card to the wrong address twice and refused to help me fix the problem.

Published at 4 years ago

Very lazy staff refused me service 10 minutes before close. Professionalism does not seem to be their priority.

Published at 4 years ago

Good

Published at 4 years ago

Ruined Christmas for me and my siblings all expecting debit cards. But since they decided to close down that went down the drain. My father was promised entrance at 12:20 20 min after they closed but they refused to even listen to him

Published at 4 years ago

Really disappointed. Asked where can I get a temporary bank card, was told to wait in line. Waited in line then was told that I had to speak with a banker. Then was told I had to wait 15 minutes when i was standing in line already for 10-15 minutes. Went back in line to withdraw money. Long story short Im never coming back here. They need too retrain these people

Published at 5 years ago

Bad service

Published at 5 years ago

Great bank all very good costumer service special julisa burgos She very good and helpful

Published at 5 years ago

Great service

Published at 5 years ago

Published at 5 years ago

Very bad experience there almost waited for 1 hours they only have one business account specialist and then said banker have some issues if we can talk to other who is not specialist

Published at 5 years ago

Published at 6 years ago

Wonderful Services, The Manager is Della Yeo, she is bilingual , she helped my son , how he can do credit card also for colleges etc and I send my friends same things very kind profesional services and for many other consultation like business etc She is very smart and have very special ,very detail and very human personality ., I was look the customer they know about her profesional always able to make you relax to serve to you with fast Services ,. She was helped to me a lot. , I sent customer to her for finance help. Bank account , I like how is her in that stressful and rush ambience always full and smile , for some reason peoples come back, when you feel good Services you will back, I recommend this bank , Emerily Leon . THANK YOU

Published at 6 years ago

Published at 6 years ago

Always in here. Great staff and even when it s busy they move with urgency. I would ve gave 5 stars but today I couldn t find parking , the lot was completely full but when I went in the building was empty. Hardly any customer. To my surprise when I mentioned it to a staff member they said that all the employees park in the same lot... that s a huge inconvenience for us customers. They should either have employee only parking off to the side OR have the employees park in the adjacent lots

Published at 6 years ago

Published at 6 years ago

I am so upset that now as May 22 2018 no one but yourself can do any deposits. This is so inconvenient for customers. I might have change banks.

Published at 6 years ago

Despite all of the things that keep doing and have been doing and trying to recover from since the crisis they are a pretty decent bank with credit building opportunity and if you choose to have asset allocation through them is not a bad option either

Published at 6 years ago

I loved the treatment of the very attentive staff. Alba super, I look for all the alternatives.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

this review is for all of wells fargo: the worst bank EVER

Published at 6 years ago

Published at 6 years ago

Friendly personnel and quick Service.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

First time opening my own bank account and I went with Wells Fargo because my family has it, and the person who helped me open the account was Valeria Uriarte. She was awesome!!! She knew exactly what she was talking about. She had an answer to every question I had and answered it perfectly to someone who knows nothing about banks and money. She was amazing! Definitely recommend asking for her if you need to open a bank account!

Published at 7 years ago

Good bank. Pain to park

Published at 7 years ago

Published at 7 years ago

The manager pawns people off on smarmy douchebag underlings... unless you truly like to be treated so badly that you literally want to cave in someones face Id suggest going somewhere else!

Published at 7 years ago

Published at 7 years ago

Good place to do banking and the team are pro

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

I opened an account, the attention and human quality was excellent

Published at 7 years ago

Excellent

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

This place takes forever. Ive been with wells fargo for years and this location is just the worst.

Published at 8 years ago

Terrible bank, called in to speak to someone and they kept directing me to automated voice services, and when I finally got a hold of a lady names Chelsy, she hung up on my face.

Published at 8 years ago

Published at 8 years ago

They are kind of slow at this location, but the tellers are always very friendly.

Published at 8 years ago

Published at 8 years ago

It kills me to come in here...this is the closest branch to me....I literally spend an hour sometimes more, just to take out money because the most you can take out is $300 from the ATM...theres only 2 ppl working by the Windows right now there are other bankers walking around....the line is up to the door at this point....smh every time

Published at 8 years ago

I love the bank

Published at 8 years ago

Take almost 30 mins to make a deposit!

Published at 8 years ago

Published at 8 years ago

Excellent bank

Published at 8 years ago

Published at 8 years ago

I love my bank very fast service and wen u get in a life jam.....they r sure to HELP out

Published at 8 years ago

Published at 8 years ago

Very fast service . great costumer care!!

Published at 8 years ago

Even though I live close by, I dont go to use their services, very slow, I waited 45 minutes and when it was my turn the banker told me that I have to come Monday to wire transfer money. I went Monday to a different bank in Hunters Greek, Kissimmee, I was told that they should have serviced me on Saturday. and the banker was just lazy.....

Published at 8 years ago

Very slow, understaffed. Always have to wait at least 15 minutes. People are friendly but there arent enough of them. Stuck with this branch, as its the closest.

Published at 8 years ago

Slowest bank on the planet.. Unless you have 30 minutes or more to kill standing in line dont bother with this branch .

Published at 8 years ago

Published at 8 years ago

Ive been going to this Wells Fargo every two weeks for the last 2 years .. They never fail me . Im always greeted by everyone and helped in anything I need .! And I can not say the same about any other Wells Fargo ..!

Published at 8 years ago

Excellent Attention

Published at 9 years ago

Published at 9 years ago

Published at 9 years ago

Customer of mine has a Wells Fargo account and the account is closed and Wells Fargo will not stamp that on the check so I can process it with the DAs office. I need to run it through my bank and pay my banks changes to process the bad check. They are looking at it on the screen why can they not stamp the check?

Published at 10 years ago

Published at 10 years ago