Florida Credit Union

This company is fine until I talked to one of there loan officers. There is a loan officer named Jennifer Walden or Waldren. She was completely rude and obnoxious to me and my son. HR needs to please listen to our conversations. I can’t believe you would have someone like this working at your bank. She lied to me, she was unprofessional and she needs to be investigated. Every time I call to speak to her supervisor, they hang up on me. I can’t believe I was treated this way. Will someone please help me!!!!

Published at 2 months ago

I was surprised how quick and simple the process at FLCU was for me. I get frustrated when customer service becomes difficult from the perspective of the one who works at a business that supplies customer service, but that was not the case with me at the 43rd St, Gainesville, FL, FLCU. They treated me like they cared. Thank you!

Published at a month ago

I inquired about a mortgage and because I live out of state, they won’t do the mortgage. The representative could’ve told me this on our initial phone call. Instead, she had me answer 20 minutes worth of questions only for someone else to call me back and say sorry Charlie you live out of state. What’s worse is the minute I got off the phone with the rep I started getting thousands of phone calls from various unscrupulous telesales mortgage brokers. Coincidence? Unlikely.

Published at a month ago

I have been a member for many years now and other than the time our safe deposit box got stuck and we had to wait for it to get drilled out, the experience has been very positive.

Particularly fun is that recently my banker is Jesse Williams. My paternal grandmother was Jessie Williams and my grand-nephew is Jesse Williams! FLCU Jesse has done a beautiful job of serving my needs and I appreciate his kind manner and astute expertise. Keep up the good work!

Published at 5 months ago

Went into today on a small personal loan for a small truck I had the pleasure of dealing with Mr peacock and Mrs. Johnson up at the 43rd street branch , I can honestly say I have never had a better experience dealing with any bank. They were so kind and helpful.

Published at a month ago

Customer service needs improvement. Very frustrating and inconvenient that you can't make an appointment ahead of time to talk with a representative. You can only sign in on site,except for tellers, and wait in line. Also, bank or cashier's checks(even local ones) take as long to clear as personal checks in spite of being assured it would be overnight.

Published at 2 months ago

As a first time car buyer I am thankful to have received the help and work of Taylor Peacock. He was very helpful and thorough, making sure we came out of his office with exactly what we needed. You can tell he cares about the wellbeing and outcome of anyone that walks through his office door. Highly recommend his expertise and guidance.

Published at 4 months ago

Exceptional service from Noah Lac! His professionalism and attention to detail were outstanding. Noah went above and beyond to ensure all my banking needs were met efficiently and with a friendly demeanor. I highly recommend Noah to anyone seeking top-notch service at this bank. Very memorable experience!!!

Published at 6 months ago

I had the pleasure of working with Taylor P. today and had such a great experience. He was knowledgeable, quick and efficient and l really appreciate his great customer service! Thank you Taylor P.

Published at 2 days ago

Denise Johnson is amazing. She helped me out with my loan needs. Thank you!

Published at 2 weeks ago

I inquired about a mortgage and because I live out of state, they won t do the mortgage. The representative could ve told me this on our initial phone call. Instead, she had me answer 20 minutes worth of questions only for someone else to call me back and say sorry Charlie you live out of state. What s worse is the minute I got off the phone with the rep I started getting thousands of phone calls from various unscrupulous telesales mortgage brokers. Coincidence? Unlikely.

Published at a month ago

FCU HAS PROVIDED ME WITH SO MUCH CARE AND UNDERSTANDING. THE STAFF HAS BEEN BEEN THERE WITH ALL MY NEEDS. I HIGHLY RECOMMEMMED THE FCUNION,ETC

Published at a month ago

Published at a month ago

As always Denise gave exemplary service, took care of several transactions and is so kind. We were done in minutes.

Published at a month ago

Went into today on a small personal loan for a small truck I had the pleasure of dealing with Mr peacock and Mrs. Johnson up at the 43rd street branch , I can honestly say I have never had a better experience dealing with any bank. They were so kind and helpful.

Published at a month ago

Everyone is so helpful and nice. I have been banking with Florida Credit Union for 40 years.

Published at a month ago

Robert at this branch is just wonderful.

Published at a month ago

Denise, goes out of her way to provide me with excellent service every time i come into this branch and need services that I cannot get from a teller. Way to go Denise!

Published at a month ago

I was surprised how quick and simple the process at FLCU was for me. I get frustrated when customer service becomes difficult from the perspective of the one who works at a business that supplies customer service, but that was not the case with me at the 43rd St, Gainesville, FL, FLCU. They treated me like they cared. Thank you!

Published at a month ago

FCU is a great Financial Institution . Very Satisfied !

Published at a month ago

This company is fine until I talked to one of there loan officers. There is a loan officer named Jennifer Walden or Waldren. She was completely rude and obnoxious to me and my son. HR needs to please listen to our conversations. I can t believe you would have someone like this working at your bank. She lied to me, she was unprofessional and she needs to be investigated. Every time I call to speak to her supervisor, they hang up on me. I can t believe I was treated this way. Will someone please help me!!!!

Published at 2 months ago

Customer service needs improvement. Very frustrating and inconvenient that you cant make an appointment ahead of time to talk with a representative. You can only sign in on site,except for tellers, and wait in line. Also, bank or cashiers checks(even local ones) take as long to clear as personal checks in spite of being assured it would be overnight.

Published at 2 months ago

Denise on 43rd at the Florida Credit Union was very professional and helpful!

Published at 2 months ago

I need help. FCU Cant get $1178.75 HELOC issue resolved. CANT OR WONT. Everything else has been great.

Published at 3 months ago

DENISE--was amazing! Our board needed to make several changes to our account. Denise walked us through all of the changes and got everything squared away. Thank you for your patience and great service.

Published at 3 months ago

Published at 4 months ago

As a first time car buyer I am thankful to have received the help and work of Taylor Peacock. He was very helpful and thorough, making sure we came out of his office with exactly what we needed. You can tell he cares about the wellbeing and outcome of anyone that walks through his office door. Highly recommend his expertise and guidance.

Published at 4 months ago

This bank does not take care of locals. Im a cancer survivor and in the middle of losing my home and not being able to afford more chemo treatments after a year, I came to this office to open an account and see if I can borrow against myself...just to build credit and see if I can better these current bills. The young guy was a tool, no empathy, nor any care for my situation, like I asked for this. He made sure I was setup and was screwed into losing another $500 on fees! I spoke to several workers to clear their error but all dont care. Karma will come around for these money hoggers..

Published at 4 months ago

Ms. Joan has been the FLCU Bank Teller that I have had some of the best experiences with here over the years. I am always greeted by a smile from her when present, she is extremely knowledgeable of her craft & is ready to help with my financial necessities. She is also very personable & genuine, too. --------------------------------------------------------------------------------- Mr. Corey has been the FLCU Bank Teller that I have had some of the best experiences with here, as well. Im not able to make an individual review on just him, so Im adding him to this one. He, too, also greets with smiles & his exceptional promptness & intelligence are of a high caliber, indeed. He is very polite & genuine, as well. --------------------------------------------------------------------------------- Florida Credit Union has a long line of tellers that I have also had great experiences with over the years, too. A great bank to work with!

Published at 4 months ago

I want to give a shout out to FCU and one of their representatives..Ms. Denise Johnson for Her exceptional service and caring attitude for the people this institution serves...Ms.Johnson was very instrumental in helping me get my banking needs in order she was very clear and precise in helping me obtain the correct product for my particular goals...she is by far an asset to this institution. Thank you Ms. Johnson and FCU.

Published at 4 months ago

Denise at 43rd was so patient with my complicated problem! Five stars and give her a rasie!!!!! Five stars to Disney as well! She saved the day with her tec experience.

Published at 4 months ago

Had a really annoying problem with my debit card and I was considering the leaving the bank all together. Until, I met Taylor Peacock. He got me up and running within 10 mins so I could still have a lunch break afterwards.5 service. Im staying put for now.

Published at 4 months ago

Very good service, very professional

Published at 5 months ago

Published at 5 months ago

2 days ago I came in confirmed TWICE with Florida Credit Union that if I open an account with them with a cashiers check from my other bank, would I have funds available the same day. They said yes just bring an account close out receipt and a way for them to contact my old bank to confirm availability of funds. Next day (5/15/24) they froze my account. Monica White is in charge of the fraud department. I have left multiple voice mails and called also today. She will not return my calls and explain to me why I cant have access to MY MONEY. This is bad business. And its obvious that one hand doesnt know what the other is doing. If they say they can do something for you, dont take their word for it. I even spoke with the branch manager and even he doesnt care that I will not be able to start my job this week that involved me having a license. Nor can I buy myself groceries or simple life necessities simply because these people are incompetent and unprofessional. People to look out for who say they will do something for you and then do another. Sean Peters - branch manager, Monica White - fraud division (who will not answer your calls or return them) . Taylor Peacock is the only one I dont hold accountable. Hes a good bank representative and only relayed to me what his incompetent superiors told him. I repeat, Taylor Peacock is a good dude. Keep in mind that this wasnt a hand written check. It was an official account close out cashiers check that could have EASILY been verified by simply calling my old bank. These people legally have stolen my money. You dont promise someone they can deposit a check for 34,000.00 dollars and that they will have instant access to it and then turn around and tell them it will basically be available when the bank feels like it. Ive never been so pissed off in my entire life. **** these people.

Published at 5 months ago

I LOVE FCU! So nice, helpful, kind. Always there.

Published at 5 months ago

I have been a member for many years now and other than the time our safe deposit box got stuck and we had to wait for it to get drilled out, the experience has been very positive. Particularly fun is that recently my banker is Jesse Williams. My paternal grandmother was Jessie Williams and my grand-nephew is Jesse Williams! FLCU Jesse has done a beautiful job of serving my needs and I appreciate his kind manner and astute expertise. Keep up the good work!

Published at 5 months ago

Jesse Williams, hes so helpful.

Published at 5 months ago

Great Credit Union Great people. Will always recommend to all my friends and family. Florida Credit Union heps customers help themselves.

Published at 5 months ago

I love this bank... Employees are always very friendly and helpful... Keep up the good work

Published at 5 months ago

Exceptional service from Noah Lac! His professionalism and attention to detail were outstanding. Noah went above and beyond to ensure all my banking needs were met efficiently and with a friendly demeanor. I highly recommend Noah to anyone seeking top-notch service at this bank. Very memorable experience!!!

Published at 6 months ago

Stacy Mosley was so kind and patient, helping me to get some things in order. She went through multiple avenues to help problem solve and walked me through every step of the way. I appreciate her dedication and professionalism!

Published at 6 months ago

Ive had an account with the credit union here since high school and Ive not had a bad experience with them yet. When going to the bank Ive always had a quick and easy experience when Corey has helped me in the drive through.

Published at 6 months ago

I just have to say Stacy Mosley is amazing!!! I was ready to refinance my car and she was ready to help me get the best rate I could. I had to come to the bank a little later than usual and once it hit time for them to close she made sure that I knew she was going to get my stuff done so I wouldn t need to come back. She made sure to answer all questions and even helped me save a little. I will definitely be going back to her if I need anything else.

Published at 6 months ago

Stacy Mosley was AMAZING!!

Published at 6 months ago

This is the second FCU branch I ve ever visited. It was positive at first but end up being pretty bad. I Had to chase down the representative after service. I came in to see if I can apply for particular product but got talked into two products I did not even want to begin with. I emailed all the necessary paperwork and did not receive a call back that day. I Waited a while two weeks thinking that I should receive a Letter or a Call/Voicemail. I decided call the branch, HQ representative told me that they spoke to the individual they would contact me later that day. And did not hear from the individual for FOUR WEEKS about after I visit the This branch. After I call the HQ branch and they spoke to the branch manager for me to get an update. Before the HQ branch representative got off the phone. She told me only one other products only got applied for two. The individual called me within 30 minutes after the branch manager spoke them. They did apologize, but Four weeks really. FCU Branch in Strake, FL is much Better, The branch that originally open my account with. I m Disappointed and just Concerned over this unsatisfactory experience. It doesn t matter the outcome was for the service, but I wish they kept me informed and apply for the product originally came in the branch for.

Published at 6 months ago

Stacy Mosley has been so helpful she helped me to get my car refinanced and a credit card when every one else denied me

Published at 6 months ago

Fabulous place to bank. Started banking with FLCU 1999. Never had any problems.

Published at 6 months ago

Stacy Mosley made my experience of applying for and closing on a consilidation loan at FLCU pleasant and rewarding. She made suggestions which will save me $$$$, was patient and not pushy, and very professional. The entire process was completed in 24hrs. I highly recomend Stacy and FLCU for banking needs. They have certainly earned my loyalty. I couldnt be more pleased.

Published at 7 months ago

ALEX EURY owns this review! What a pleasant experience in a difficult situation. I teach Customer Service and the importance of being an Ambassador for the place you work textbook, 5 star, efficient and proactive customer service is what I received from this gentleman. Congratulations on setting your company up for success!!! Thank you Alex. Stefani Gonzalez

Published at 7 months ago

I ve been a member of the FCU for almost three years now, my experience with them has been pretty good until this week. I had the pleasure of meeting Claudette R over the phone, she helped me with setting up my online banking. It took almost an hour to get through all the business I had. She was very happy and had a very positive attitude! She is the best customer service person that I ever had experience with. Thank FCU.

Published at 7 months ago

Best bank,best people, best service!!!!!!!!!!!!

Published at 8 months ago

Published at 8 months ago

FLCU was and is the only banking institution Ive ever had and thats because of their excellent customer service. I love FLCU. Ive been a member for a lifetime with no plans of changing. Thanks FLCU for being #1

Published at 8 months ago

We appreciate Florida Credit Union as our local bank and how you have always handled all of our banking needs with care and professionalism. Thank you! Michael and Mary Stewart

Published at 8 months ago

Published at 8 months ago

Thank you and all of your staff for your understanding, professionalism, and caring assistance always.

Published at 8 months ago

Published at 8 months ago

Great institution for banking and great customer service.

Published at 8 months ago

I always get great service from Taylor, he is always good at answering all of my questions and anything I need done. Thank you for all your good service.

Published at 8 months ago

Whenever I go in my branch on 43rd I am always taken care of quickly and they always go above and beyond to help me with anything. Every vehicle I ever bought was financed with them and the experience was quick and easy.

Published at 8 months ago

Ive never had friendlier or more competent service anywhere and I THANK YOU for allowing me to keep my account with you after my move to Colorado. Happy Valentines Day to All!

Published at 9 months ago

Quan Davis when you first enter the bank is always there to greet & make sure you are very well taken care. Everytime I come in he is whom I look forward to because his customer service is out of this world! He takes his time with you, he makes sure he gets his job done. I ve had one problem and Quan was there every step of the way trying to solve my problems even though it was out his hands. I appreciate him & I mean 10/10 recommend FCU only bc the customer service is amazing. Ryan up front is pretty awesome as well! Even if your having a bad day when you go inside it s just Quans face lights up the room and jeven though you don t want to smile he still make sure he puts a smile on your face. That s just what customer service is about and SHOUT OUT to Quan for doing an AMAZING job at his JOB & going up and beyond for His Customers. Thanks so much for all you do! 100/100 !!!!!!

Published at 9 months ago

I had the best experience working with Denise Johnson at the 43rd St Branch. She was able to answer ALL my questions efficiently, yet with detail. Denise was personable and professional. She will be my go-to for banking from this point on! I am very impressed!

Published at 10 months ago

Published at 10 months ago

cannot call location directly. you are always funneled through an endless automated call center. when you finally get through, the clerks are incredibly unhelpful. if you get a fraudulent charge, they close your entire debit card instead of just blocking the charge. I will be switching.

Published at 10 months ago

Erica Bakke was extremely helpful and kind in explaining how the online banking works. I have been very successful with her help.

Published at 11 months ago

Major compliments and appreciation to Denise! Competent, professional, helpful, knowledgeable, and efficient. Exceptional customer service meeting and exceeding my expectations. Very impressed. Thank you, Denise. Great job!

Published at 11 months ago

Great customer service and professionalism. Friendly, private, and the best credit union around!! Erica Bakke gave the best customer service!!

Published at a year ago

Landon made sure that I felt welcome in the branch and solved my issue quickly and respectfully. Will definitely be coming back :3

Published at a year ago

Published at a year ago

Landon was great. I was in and out in 5 minutes and solved my issue. I get amazing service at any branch I go to. Great job to the FCU HR Department as well for that.

Published at a year ago

Joined as a new member coming from another credit union where Ive been a member approximately 50 years with NO local branch in Gainesville. I filled out a survey, for which I was contacted. The rep suggested I join elsewhere--So, I did!!!

Published at a year ago

Stacy was very friendly and helpful. She really listened to our needs and provided exceptional customer service. We will return to her for all our credit union needs in future. Thank you for caring so much about your members.

Published at a year ago

I was not feeling well and Landon completed the necessary bank transactions quickly and expertly. He is a great addition to this branch! Thank you, Landon!

Published at a year ago

Got here to open a new account. Staff act like they doesnt need my business. Waited like 15 minutes and left.

Published at a year ago

I had difficult questions that needed to be resolved and Stacy Mosley did an outstanding job of helping me resolve them. She was thorough, helpful and very professional. I highly recommended this branch. I ve always received excellent service here.

Published at a year ago

I opened my account with FCU last year and honestly that has been the best choice I ve ever made. JOHN FOX is the man to see for anything you need. He is always so nice and makes you feel super comfortable. He has helped me with each step from opening my account to getting a Credit Card all while helping me to fix my credit so I can purchase a home. He is ALWAYS been amazing. Go to this branch and ask for John you won t be disappointed!

Published at a year ago

I wish I had known how bad their customer service was before I obtained my HELOC. You can never get ahold of a live person and when you do, there is zero follow through. Two years in a row they have charged me for hazard insurance inspite of receiving confirmation no further action is due on my part. It took 5 months to get those funds back. Just an abominal company to deal with. Of course it was all puppies and rainbows in the application process. Cannot wait to be done with them.

Published at a year ago

What a dreadful credit union (I use that term loosely) that calls itself member owned? Ha, so much so that this member owned union won t even submit my transaction dispute claim to visa. Be on the lookout for my NCUA complaint and CFPB complaint too.

Published at a year ago

I am highly recommending FLCU DENISE JOHNSON was super helpful. She was super understanding of my situation. She was very honest and straightforward.. I am truly blessed and I feel like it was God that sent me to the bank on the day Denise was working. Thanks so much.

Published at a year ago

Mandy was very accurate and skillful. And she was the right person for the quest.

Published at a year ago

We have been with FLCU since 2013, so organically, we have completed numerous transactions and partnered with many employees, however, none are as pleasant, skilled, driven, and competent as Massin Cohen. His presentations reflect that he takes pride in getting to know you as a person, and he pays attention to the details to ensure positive transactions for you as a consumer while also protecting the institutions interests (win/win). Thank you, Massin, for your professional consistency, flexibility, and willingness every time we contact you. It means the world to us!

Published at a year ago

Published at a year ago

Denise Johnson was a huge help to my daughter and I. She spent some hours on a loan and stopped a scam. My daughter place a 200 hold for a car and when we went to do a loan for it and was approved the man was mad because of a cash voucher and he was trying to sell his father car without approval. He wont refund her $200.00. With Denise on too of things without saying it we have enough information to call the police and take action . I would recommend her to anyone. She cares about the customer!

Published at a year ago

Theyre friendly, and we have our auto loan through them, but trying to use their debit card is annoying beyond belief. Whenever we leave town, we have to call and tell someone at the bank or they flag our cards for suspicious activity. Occasionally this has lead to us not being able to access our money while on the road. As you can imagine, this is an unpleasant experience. Additionally, if you happen to use a service they deem as high risk for fraud, like Twitch for example, you will have to call and get the transaction approved every single time you want to run it through. This is a company policy that they have no ability to amend on individual accounts. Meaning, if you want to spend $5 on a Twitch subscription, youre going to have to call the bank, wait on hold for an indeterminate period, provide your bona fides over and unsecure line, and then explain to the person on the other end of the line that youd like to make a purchase. Does that sound insane to you? Because, it does to me. Anyway, this kind of paranoia about fraud is so rife at FCU, that I cant recommend them as a primary checking account. Their loan rates have been fair, and the people I actually talk to are nice, but the absolute lack of consideration for my time is annoying to the point of making me want to go somewhere else for my daily checking needs.

Published at a year ago

I always feel like a million bucks when I walk in this bank (even though I only have $200 in bank) everybody says hello. Courtney was the last teller to help me and she is great. I think everybody should see them and what they have to offer

Published at a year ago

Always great service!! Pleasure to work with Kelvin today!

Published at a year ago

Sean is a real jewel of an employee. Responds quickly to my requests for information. We will be moving from this area soon, however we will maintain our association with Florida Credit Union because of the customer friendly attitude of Sean.

Published at a year ago

I recently purchased my second car from Florida Credit Union my first car is a SUV in a luxury class but it only gets 20 miles to the gallon, so I needed a car to drive since Im often on the road. I was able to purchase a 2018 Nissan Sentra car with a custom midnight sports package!

Published at a year ago

Published at a year ago

Online payment site never works. Have to make payments via their guest payment every month. Horrible customer service, rude over the phone. Go with Vystar if you need a credit union in Florida, my wife has an account there and we never have issues.

Published at a year ago

Longest hold times Ive ever experienced with a financial institution. Ive closed my loans with them and taken my business elsewhere.

Published at a year ago

EVERY TIME !!!!!!! I call to just have a simple question I m on hold ( if anyone picks up) for 20-30 minutes or more sometimes. I only have this account to cash checks there

Published at a year ago

Published at a year ago

It was my pleasure to conduct a savings transaction with Florida Credit Union on December 16,2022 handled by Crystal Cobia. Crystal has a highly developed business acumen and personality plus. If management or the Board puts her skills in the correct position Crystal can help the Credit Union meet the needs of the members and the goals of the company. Jim

Published at a year ago

After we moved to Gainesville this summer, we joined the Florida Credit Union. For various financial reasons, we met with their representative Bradley Martin a number of times. We found him very helpful, competent, focused and friendly. He inspires confidence. We appreciate his working with us.

Published at a year ago

I used to use the Ocala branch and really ended up not liking this bank. Ive had a couple of inactive accounts for over a year now and while in Gainesville I decided to stop by to do a quick auditing of the accounts and maybe close them as well. Sean Kirby was the teller today and he was freaking amazing. Insanely patient. He helped me with a whole lot of stuff and ultimately restored my faith in Florida credit Union LOL. thdealing with

Published at a year ago

Kirrie Newby is always helpful with my online questions

Published at a year ago

Tia is incredible! She is always ready to help with a smile :)

Published at 2 years ago

Was just calling to dispute a charge on my credit card have been on hold for over 2 hours twice now put my phone number down for a call back yet to have received that I love Florida credit union but if this keeps up I will switch

Published at 2 years ago

Ms Crystal, was a fantastic agent. Thank You for you help and time helping me with my issues.

Published at 2 years ago

I have been going through so much negativity with this credit union they have taken a car I paid 15,000 for, they took me to court,they put a warrant out for my arrest for not appearing in court which I never received a notice in the mail,I was humiliated by 8 cops showing up to my place of residents.This bank dont want the the money they want to make my life miserable because I only owed them $4,000 you took my truck I paid 15,000 cash for.I have been trying to communicate with you all but you all are so evil and I pray you reap what you so.I have been dealing with this foolishness since 2008 enough is enough.I have loss so much during Covid .Yesterday I looked on my car insurance Florida Credit Union have put a Lien on my 2018 dodge journey and I didnt know that.I didnt know this bank is so hard up for money!Thats ok tho because youre not going to distract me this time.I pray for Florida Credit Union that God change their hearts, mind and soul in Jesus Name!

Published at 2 years ago

HECTOR THE CONTACT CENTER GUY HE WAS A VERY HELPFUL GUY AS SOON HAS HE ANSWERED THE CALL. VERY KIND ANY QUESTION I HAD IT WAS NO PROBLEM MS. JACKIE MS. HILARY MS.SULLIVAN MR. HECTOR THANK YOU BECAUSE PEOPLE LIKE YOU GUYS MAKE IT EASY FOR FRUSTRATED PEOPLE LIKE ME I APPRECIATE THE GREAT EXPERIENCES !!

Published at 2 years ago

I would recommend flcu to everyone Bradley Martin in Member services was very kind and patient and answered every question that we had! Excellent customer service so if you have any questions Bradley is who you go see!!!

Published at 2 years ago

Florida credit union provided me with excellent service when I needed help and I had the best experience of how customer service should be, while working with Representative Sophia Brucker I witness excellent at work!!

Published at 2 years ago

The place itself is fine, just the app is really doodoo.

Published at 2 years ago

Terrible customer service! Stay away! Read the Yelp reviews. 1.5 stars should tell you something. Found out the hard way.

Published at 2 years ago

A little slow but Ive been with them for a long time and this branch is better than the one on 13th Street.

Published at 2 years ago

Published at 3 years ago

Published at 3 years ago

The drive through lady name Mrs.Joan took 40 minutes to take my transactio. I had to go inside while being 9 months pregnant and I was in pain, the gentleman on the inside took my transaction less than 5 minutes. Joan need to retire or find another job that suits her. She didn t know anything about her job.

Published at 3 years ago

My wife and I decided to purchase a boat so we turned to FLCU for the financing. Our loan officer for this transaction, Mr. Massin Cohen, proved to be the most patient, professional and efficient individual Ive conducted business with in years. Not only did he get my approval completed to funding once, but twice because I changed my mind. After several hurdles I raised he never once showed frustration or anger, just kept on going without complaint. In my line of business them traits are nonexistent and it was an absolute pleasure doing business with he and the 43rd Street team of FLCU. I look forward to doing business with him again in the future as well as referring him to friends and associates.

Published at 3 years ago

Stopped in urgently needing quarters to inflate a flat tire. I gave the teller a $10 bill and asked if I could exchange for a roll of quarters. She threw her hands up, gave the bill back, and asked Are you even a member with us? It was a very simple and reasonable request, and her response turned it into an embarrassing situation. Certainly will not be doing any more serious business here.

Published at 3 years ago

A pleasure dealing with Ms Tisa Sheffield. Thank you!

Published at 3 years ago

Florida Credit Union has provided excellent service for my commercial account. Their staff is always willing to assist with questions and goes above and beyond to ensure my happiness. Thank you Mr. Moses and Mr. Schmidt for all of your help!

Published at 3 years ago

Very slow to answer phone, just left there and no customers been waiting 45 minutes on phone! So pretty sorry!

Published at 3 years ago

THEY NEVER ANSWER THE PHONE!! EVER FOR DAYS ON END!!

Published at 4 years ago

Went in to cash my payroll & was told quite rudely that I had to have a mask.. I informed her that I had COPD and could not wear a mask.. which does violate my HIPAA protection! If I am accosted again I will take a legal stand on this!!! I dont need to know where other branches are Im well familiar with other branches... Thats your response to me really...My response to you is I opened an account at Wells Fargo today.. and took everything I had out of your bank.

Published at 4 years ago

I ve been locked out of my account online for over a month. I ve requested calls back, I ve sat on hold for over 10 hours total and never received any calls. I get better service at McDonald s.

Published at 4 years ago

Wait times are crazy...both on phone and in person.

Published at 4 years ago

I have been banking with them for years. But the pasty guy in the drive thru needs better customer service.. Not impressed by his manners..

Published at 4 years ago

Published at 5 years ago

The staff are courteous and very helpful. They didnt seem frustrated are bothered by my request. I met with, Derrick Hardin, he was very professional, even though we had casual conversation about life. I was pleased with his mannerism and the way he explained what he could do to assist me. Great service!

Published at 5 years ago

Worst banking app ever created. I ve been with this bank for a looong time so I may try to stick it out because I love the mom and pop friendly feels (only reason I generously gave 3 stars) but I despise dysfunction when it comes to banking technology. I also have accounts at BofA and CampusUSA and love their apps- zero issues. The app at FLCU is how I do most of my banking and sadly I have more than 10 screen shots of errors and fail messages. It never works when I need it in a pinch. Not to mention the weak capabilities the app offers. There s things I still have to sign on to a desktop to do- lame. Whoever runs the IT department should delete the exhisting app and start fresh. And I d love to know who I can fwd all these screen shots to? Its not working FLCU! I have an iphone Xs and great service so there should be no issues.

Published at 5 years ago

Amazing experience this week. Ashley Wood helped me get a credit card and refinance my car. Was told, couple months ago no, by a worker at another location. Outstanding payment history. Think he did not want to bother with me. Ashley has made huge impact in my life. The little things mean most to me. She took a huge load off my shoulders. I highly recommend her. She is good and knows her stuff. Its so very nice to be given a chance. Thanks for all your help Ashley. I wont forget.

Published at 6 years ago

Published at 6 years ago

Worst bank ever! I opened a bank account, refinanced both of my vehicles with them, everything seemed good. I signed up for auto draft for my loans. I cant explain how bad they screwed this up. For some reason it was putting a hold on my savings for the loans. Took forever to get it fixed. And to top it all off, they reported to the credit bureau that I was late. Now they day I have had poor performance with them and wont approve me for another loan.

Published at 6 years ago

I like the services at this location such as ATM, drive thru, coin machine and safe deposit boxes. The tellers and customer service folks are always helpful and friendly.

Published at 6 years ago

My account is always in negative, even after making deposit. Customers agent never help with any requests. I feel like they have a fishy business.

Published at 7 years ago

Published at 7 years ago

I bought a new truck Dec 2015, payment supposed to come out of checking account monthly. Counting today (Sept 28) this will be the 9th month in a row I have had to come to the bank for YOU to with drawn money from my account. I have talked to everyone there. I am Totally disgusted about this.

Published at 8 years ago

Published at 8 years ago

Good set up for getting in and out easy.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Always friendly and always efficient. They treat me like family! Happy to be a member.

Published at 9 years ago

I went there today. Someone smoked (electronic cigaret or something) in the lobby, I told the manager, she was completely ignored me which made me decide to close my acct. there. In my opinion, manager failed to address simple situation, which is sad :-(

Published at 9 years ago

Awesome Bank !!!

Published at 9 years ago

overall, FCU is like any other banking institution. But the branch on 13 street in Gnv, is a different animal. Most of the customer service folks are not very pleasant to look at.Many of the employees at this branch seem to forget, if we take our money and put it somewhere else, this could impact their employment Very sad. The branch on 43rd is much nicer and the staff there is a lot more pleasant.

Published at 9 years ago

I absolutely love this bank!!

Published at 9 years ago

outstanding service

Published at 9 years ago

They provide fast and helpful service consistently.

Published at 10 years ago