Suncoast Credit Union

We worked with Andrea for our car loan and and our new accounts and we couldn’t have been happier with her! She was super friendly, super informative and so so helpful with everything! I have never had such a good experience with a bank or banker as I did with Andrea!!! She is the best! Thank you Andrea for all of your help and we will come back to her for now one for all our financial needs!!!

Published at 3 months ago

4 days after a hurricane and we don’t have our IDs due to misplacing them with the storm. We didn’t think it’d be a problem coming in with our socials just to deposit money for rent and replace a debit card. Kristine was so incredibly rude to us. Telling us we shouldn’t even be driving without IDs and gave us an attitude the entire time we were there. Incredibly unprofessional and insensitive after a major hurricane just devastated our area. Considering changing banks after this. Absolutely disgusting behavior.

Published at a month ago

My experience was amazing ! Diane was great, she made my experience very pleasant. I highly recommend this Suncoast location. The staff was pretty friendly and welcoming. No wait time and smooth process

Published at 2 months ago

My husband, my adult children and I all have accounts at this credit union for nearly 2 decades. We were flooded. Lost everything. And like several of the other posts SUNCOAST CREDIT UNION has made everything HARDER. I deposited a $10,000 check from my insurance company to pay to “muck out” my house that is filled with water and mud. Suncoast credit Union put it on HOLD for a week, without telling me. I had to go in and STEPHANIE is rude, interrupts me then says “it was put on hold because you deposited on line” WHAT? then goes on to say that they won’t be able to process the future insurance checks unless I open a new account. WE HAVE LOST EVERYTHING. And those who haven’t act as if it didn’t happen at all. It is ridiculous, shameful, frustrating, that the rules are not set up to be helpful to the customer. They care only about themselves. I nearly “bounced” checks paying for things like pulling all of the wet walls, floors, furniture out of my house because Suncoast credit union held my money because of the way I deposited it without ever telling me that they weren’t ever going to release it unless I actually came into the branch. AWFUL. I will be telling the story for a long time.

Published at 2 weeks ago

Working with Stephanie on opening some new accounts today and she was awesome! Made is very easy and fast. Highly recommend this branch.

Published at a month ago

I came in to get information on refinancing my car and Stephanie was able to help me out opening a loan with suncoast and it was half the interest rate I am currently paying. She was very professional, patient and answered all of my questions. It really was a smooth process with her, she is very knowledgable.

Published at 2 months ago

Gracie is an awesome senior associate!! She is very knowledgeable & professional..Any banking needs she is your person..

Published at 2 months ago

Gracie helped me with my debit card issue, answered all my questions, and was able to get me a new card quickly and easily. She was professional and very friendly.
A+ for Gracie

Published at 2 months ago

I came in with an issue caused by my car dealership with my auto loan and Sierra Delgado was extremely helpful and took care of everything quickly and efficiently. Thank you.

Published at 3 days ago

My husband, my adult children and I all have accounts at this credit union for nearly 2 decades. We were flooded. Lost everything. And like several of the other posts SUNCOAST CREDIT UNION has made everything HARDER. I deposited a $10,000 check from my insurance company to pay to muck out my house that is filled with water and mud. Suncoast credit Union put it on HOLD for a week, without telling me. I had to go in and STEPHANIE is rude, interrupts me then says it was put on hold because you deposited on line WHAT? then goes on to say that they won t be able to process the future insurance checks unless I open a new account. WE HAVE LOST EVERYTHING. And those who haven t act as if it didn t happen at all. It is ridiculous, shameful, frustrating, that the rules are not set up to be helpful to the customer. They care only about themselves. I nearly bounced checks paying for things like pulling all of the wet walls, floors, furniture out of my house because Suncoast credit union held my money because of the way I deposited it without ever telling me that they weren t ever going to release it unless I actually came into the branch. AWFUL. I will be telling the story for a long time.

Published at 2 weeks ago

Gracie is amazing !

Published at 2 weeks ago

4 days after a hurricane and we don t have our IDs due to misplacing them with the storm. We didn t think it d be a problem coming in with our socials just to deposit money for rent and replace a debit card. Kristine was so incredibly rude to us. Telling us we shouldn t even be driving without IDs and gave us an attitude the entire time we were there. Incredibly unprofessional and insensitive after a major hurricane just devastated our area. Considering changing banks after this. Absolutely disgusting behavior.

Published at a month ago

Update: the branch manager contacted me & helped make the situation right. Extremely frustrated with your system & lack of support when notified by text of fraudulent changes on my acct. The system texted me 10/01 to call ph.#, I did & went through long/slow automated system to confirm ea pending transaction not made by me. Then I was prompted to call another # & no one picked up. Then I called after hours line & no answer either. 10/02 I call fraud line back to see why charges were taken from my account today!? The Rep. had me review each charge again to confirm not mine, then said have to go online & dispute all 7 charges before they will credit acct., then couldnt tell me where to go online to do it, put me on hold 4 times just to tell me to call member services to get directions on how to dispute charges. Ive searched entire App & cannot find any info. If system knows fraud occurred by texting me, has me call & confirm all fraud transactions, why then allow all charges to go through just to turn around to have me go through unknown process to dispute ea one!!!??? Today is 10/12, still no debit card in mail, no return call & no response online!!

Published at a month ago

Working with Stephanie on opening some new accounts today and she was awesome! Made is very easy and fast. Highly recommend this branch.

Published at a month ago

Excellent, efficient and professional service.

Published at 2 months ago

Gracie is an awesome senior associate!! She is very knowledgeable & professional..Any banking needs she is your person..

Published at 2 months ago

Great location friendly staff and not a long wait time at all

Published at 2 months ago

I came in to get information on refinancing my car and Stephanie was able to help me out opening a loan with suncoast and it was half the interest rate I am currently paying. She was very professional, patient and answered all of my questions. It really was a smooth process with her, she is very knowledgable.

Published at 2 months ago

My experience was amazing ! Diane was great, she made my experience very pleasant. I highly recommend this Suncoast location. The staff was pretty friendly and welcoming. No wait time and smooth process

Published at 2 months ago

Gracie helped me with my debit card issue, answered all my questions, and was able to get me a new card quickly and easily. She was professional and very friendly. A+ for Gracie

Published at 2 months ago

I had a wonderful experience with Kristina today. Very informative and helpful. She was always curtious. Love this branch at Clearwater.

Published at 3 months ago

I came today to the branch in Clearwater. A lady called Stephanie just helped me. If I look for any good word to describe this lady I will not find what can give her back or say back or even describe what and how nice she was during helping me. We need many of ladies like her. I will be very very happy every time I come to the branch and get helped and served by her. Thank you for having this young lady among your all excellent team. Nabil Sorial

Published at 3 months ago

Published at 3 months ago

I was in need of a loan and Suncoast came through for me. On a Saturday no less. They went above and beyond and I deeply appreciate the help. Thank you.

Published at 3 months ago

Hi I would like to review my visit yesterday with Stephanie Page. her knowledge was outstanding and her professionalism was ver good.

Published at 3 months ago

We worked with Andrea for our car loan and and our new accounts and we couldn t have been happier with her! She was super friendly, super informative and so so helpful with everything! I have never had such a good experience with a bank or banker as I did with Andrea!!! She is the best! Thank you Andrea for all of your help and we will come back to her for now one for all our financial needs!!!

Published at 3 months ago

Absolutely terrible experience trying to withdraw money from my account. A service rep Christopher kept me waiting 20 minutes to withdraw less than $2000. This is ridiculous. Absolutely no reason to keep customers waiting this long to withdraw their own money from their own account! Terrible customer service!!!

Published at 3 months ago

Stephanie was very helpful! Great service, polite staff, and no long wait.

Published at 3 months ago

Stephanie provided exceptional customer service when I went to open my new business account today. Thanks, Stephanie!

Published at 4 months ago

GRACIE ABD TEAM WAS AMAZING!!! Thank you for everything you helped us with! We are so excited for our new boat!

Published at 4 months ago

Closed account, Suncoast doesnt care about loyal customers. Get in hardships they make it harder for you to get out. Dont waste your time. Banks dont help.

Published at 4 months ago

Just opened up an account here customer service was and sierra had me in and out greatly appreciate and would definitely recommend.

Published at 4 months ago

Absolutely percent out of this world service experience! The whole staff at the branch was superb , awesome job

Published at 4 months ago

Even though i didn t got my loan approved I think Kristina was a excellent worker who is willing to help every costumer out and people like me appreciate that a lot

Published at 5 months ago

Worst bank for any type of customer service or just plain honesty. After going to multiple car dealers and being told to keep your Suncoast check! No one wants to do business with Suncoast because the car dealers say you make it impossible to get paid for the cars sold to Suncoast customers. Suncoast holds the dealers money for the cars, leaving them without the car or money!!!! The Dealers will not sell you the car when you tell them Suncoast will cut them a check!! Do yourself a favor. Save yourself a boat load of stress, lies, and aggravation, and DO BUSINESS WITH ANOTHER BANK!!!!! ANY OTHER BANK THAN SUNCOAST!!!!!

Published at 5 months ago

Stephanie Page was excellent to work with, extremely polite and fantastic attitude, Clearwater office.

Published at 5 months ago

Great customer service! Fast and painless made getting my vehicle refinanced

Published at 6 months ago

Stephanie page was an excellent help thank you very much

Published at 6 months ago

Gracie is the best and is always 3 steps ahead! Thank you for making my banking experience 100x better!

Published at 6 months ago

Published at 6 months ago

We went to Suncoast to pay off our Dads truck after he passed away. Sierra was really helpful and patient. Thank you!

Published at 6 months ago

Sierra was so helpful to myself and my family. We really appreciate her

Published at 6 months ago

Stephanie Page was amazing!!! She made us feel comfortable and answered all our questions! Thank you.

Published at 6 months ago

Location is closed

Published at 7 months ago

Great customer service with Sierra Keep up the great work

Published at 7 months ago

Dina Hamdan the member advocate helping me has been phenomenal! I had a very sensitive situation with my accounts and she was extremely helpful with my options on how to correct the situation. I m very grateful I walked into this particular location to receive her help.

Published at 8 months ago

I had Gracie Burke help me today and found her to be wonderful to work with.

Published at 8 months ago

Amazing service

Published at 9 months ago

Sierra is the best bank teller that I have ever had the pleasure of working with!!

Published at 9 months ago

I had a wonderful experience here today

Published at 9 months ago

Jen and Tania were both delightful to talk to. very kind. keep it up gorgeous ladies

Published at 9 months ago

Stephanie is a keeper, great service! Easy and convenient,

Published at 9 months ago

Stephanie was a delightful lady to work with. Easy, smooth, and very nice! Thanks!

Published at 9 months ago

Do you know what is worse then a bank Suncoast credit Union

Published at 10 months ago

Published at 10 months ago

I LOVE banking here. Everyone that works here is a pleasure to deal with and also efficient, I was in and out with everything I needed quickly, which is always my experience!!

Published at 10 months ago

I went in today and opened an account with Gracie Burke .she was amazing to work with I would highly recommend her. Thank you Gracie.

Published at 10 months ago

Published at 10 months ago

Customer service went down hill Been lied to multiple times Nobody knows whats going on anymore Apparently reps can lie and nothing happens and then to top it all off they were trying to blame me

Published at 10 months ago

I want to say a very special Thank You to Mrs. Gracie Burke; she was very sweet, kind, information, extremely gracious, and kind to be around; I left feeling, cared for, like I was actually listened to, and all of my concerns were addressed with the most precise instructions and directions. I will continue to bank here BECAUSE of Gracie.

Published at 10 months ago

Wonderful attention. Gracie Burke was very friendly and patience and helped me with all my matters. 100% recommendable

Published at 11 months ago

ATM doesnt like counting cash it kept spitting money back out telling me nothing was in slot

Published at 11 months ago

I attended Suncoast today located in US19, Clearwater FL and I was full of questions I was amazed by the good interview the hospitality, and the answers to all my questions in just a few minutes. Many thanks to all the employees, especially Ms. K. Kettell.

Published at 11 months ago

I love banking with Suncoast credit union. They offer many awesome deals and their staff is always friendly and knowledgeable. Gracie Burke is a kind person with a smiley face and can help with any financial needs, loans, mortgage and more. I m thankful for being a customer. Five !

Published at 11 months ago

Sierra Delgado is a great person to deal with at Suncoast federal credit union. She is very knowledgeable and helpful.

Published at 11 months ago

Sierra Delgado is awesome. Everytime I go into the bank she is friendly and helpful.

Published at 11 months ago

What an incredibly easy and personal experience we had as new clients. Kayla Kettell was so pleasant, knowledgable, and helpful. We are thrilled to be new members at Suncoast CU and will seek out Kayla for future assistance.

Published at 11 months ago

Kayla was an awesome person. Awesome job!

Published at a year ago

Dina, I want to thank you for your stellar customer service. Your demeanor is comforting and you made the application process easy. You have the ability to make a persons day better just by your warm professional touch. We all need your kind of service because it has declined over the years. Now I know why other customers are waiting in line for you. You are an asset to SCU and I hope they know your worth. God bless you for the work you do. If anyone is hesitant to apply at Suncoast Credit Union go see Dina, she will help you ever step of the way. She is not just great at her job, she is a very intelligent young lady. Thanks Dina!

Published at a year ago

Kayla has made it easy and informational transaction for a new account ! Thank you

Published at a year ago

Waited 45 minutes today at the St Pete location trying to open an account without being able to see an account manager. Had to leave because there was no estimate on when I could be seen and I was already late and needing to return to work. I needed to come in as I had previously been unable to open an account online for some reason. Left and was able to easily open an account online at another credit union. Very displeased with my experience.

Published at a year ago

Really not consumer-focused. Their website is antiquated, and their processes will never allow you to save money. Avoid.

Published at a year ago

Just would like to say Kayla kettel was a great helper for me. I recommend giving her a prize!

Published at a year ago

Favorite Credit Union

Published at a year ago

Dina was very professional helping me open an account. She deserves 5 stars for sure! She is very knowledgeable and courteous

Published at a year ago

Gracie is an ACE. Being new to the credit unions, I wasnt sure what to expect, and I am so happy I switched. Gracie has in depth knowledge of the resources members can utilize to reach their goals. Gracie gave me kind advice, encouragement and welcomed me into the Suncoast CU Family :)

Published at a year ago

Stephanie is such and nice person and helped me open an account with ease. She has a lot of knowledge and I recommend asking for her directly! She deserves a raise!

Published at a year ago

Published at a year ago

Gracie Burke was amazing! Helped me learn more about credit and hot to get approved for a personal loan!!

Published at a year ago

I want to say thank you , Andrea went above and beyond for me and Anthony we lost our cards and we were lost and confused she took us in calmed us down and helped us right away Thank from Anthony and Malea

Published at a year ago

Gracie Burke walked me through every step of me personal and auto loan. I had a lot of questions and she was incredibly patient and knowledgeable and perfectly professional. Such a great experience.

Published at a year ago

I went to SunCoast Credit Union in Countryside and the Member Advocate Stephanie Page was so amazing and above and beyond. I wish everyone gave a services like her.

Published at a year ago

Gracie Burke always takes care of me with a smile. Great customer service always in and out!

Published at a year ago

Kristina was super helpful!

Published at a year ago

Gracie is always nice, efficient and quick!!

Published at a year ago

Love Suncoast, always helpful and nice. So glad I belong to a credit union. Dina in Countryside branch is great!!

Published at a year ago

This is simply my observation without putting any emotion into it. It gets 1 star because the girl who closed out my account was friendly. Ive never in my life had a bank tell me that cash deposits are restricted for 6 months...WHAT? They gave absolutely no reason for it and I questioned more than 1 person. Im not into talking to someone live on a phone for everyone to listen while Im conducting business. You will wait for approximately 30 minutes to sit down with someone. I guess if you dont mind these things then you wont mind opening an account here. It wasnt my preference.

Published at a year ago

Published at a year ago

Came in to get a paper notorized and Gracie was great

Published at a year ago

Published at a year ago

Cooperation between credit Union and Visa sucks. My card has been blocked twice in one month without any notice or response. Only get apologies from credit Union, but problem continues. Constant calls to credit union are forwarded to automated systems with Visa which end up in frustration.

Published at a year ago

I can t thank Kristina enough for her help today! I came in with a lot of questions and she was very patient in taking the time to answer every question. I was able to get a personal loan and I couldn t be more happy with the exceptional customer service experience that I received!

Published at a year ago

Published at a year ago

Fantastic customer service and well trained expertise in addressing my issue today. Shout out to Gracie Burke for her professionalism and assistance

Published at a year ago

Needed a replacement card. Vicki was kind and efficient.

Published at a year ago

Published at a year ago

I really like Suncoast Credit Union. They set the example of what a bank should be. Im currently having a rough time financially, and I have a few financial institutions that Im affiliated with, but Suncoast Credit Union is the only financial institution that wants to actually help me. They dont treat you like a number, they treat you like family. I highly recommend them before any other bank.

Published at a year ago

Gracie Burke was excellent and very helpful!

Published at a year ago

With little help and minimum resources, Gracie Burke was amazing the 4 times I had to go to Suncoast. She was not able to get a live person to help her the only communication was vía chat.

Published at a year ago

Gracie is awesome!!! She helped me with all of my questions and gave me such a great banking experience. Truly thankful for all the help I received...thank you Gracie for being you.

Published at a year ago

Very personal service getting our account set up

Published at a year ago

Ms Acosta was very friendly and knowledgeable when helping me out!! Just opened an account with them and I hope to enjoy my experience

Published at a year ago

Always have it in for me!!!!! Yiiiiii!!!!! Go Suncoast Credit Union!!!!

Published at a year ago

Everybody showed me great customer service. Kristina K is the best teller I ve ever worked with!

Published at a year ago

Published at a year ago

Kristina was very helpful!

Published at a year ago

Kristina Kershaw was beyond friendly and helpful. I appreciate her taking care of me right before closing.

Published at a year ago

Andréa Gould was amazing!!! Helped me every step of the way!

Published at a year ago

Maybe they need to hire more help. Was on phone waiting a half hour and finally hung up, when they said theyretherewas a10 minute wait

Published at a year ago

Debbie was amazing. Came in during my lunch break. Was seen right away and was able to resolve my issue. Made my experience nice, quick and easy right before the Holidays began. Thank you!!

Published at a year ago

Andrea was wonderful, sweet, attentive and made the whole refinancing process a breeze. Thank you so much :)

Published at a year ago

Leira Costero was a great help. She gave amazing customer service. Suncoast needs more employees like her. Thank you!

Published at 2 years ago

The rep I worked with today was incredibly helpful in processing the numbers based upon potential APR s across multiple existing accounts and possible future accounts.

Published at 2 years ago

Great customer service with great personality quick to serve!

Published at 2 years ago

I have Always had a Great Experience with Suncoast Credit Union! Andrea Gould is Wonderful! I needed help with my business account. Andrea was so kind and down to earth. She is explained everything and it was such a smooth process. Thank you, Andrea!

Published at 2 years ago

Member advocate Mrs. Costero did an amazing job helping my sister and I open a trust account within a short deadline. She took the time to explain and helped us get it done in a timely manner. We met with her twice and she was a very professional, patient, and a caring service provider the entire time.

Published at 2 years ago

Great overall experience ms Manuela Pandrea was very very very helpful to me, and so delightful to be around. Gave me plenty of tips and great advice on building my credit. Looking forward to years of great service to come .

Published at 2 years ago

I spoke with vicky and she was very helpful. Thank you

Published at 2 years ago

Pretty disappointed with my experience with Gracie here. I went in to talk about what steps I needed to take to getting approved for an auto loan. I told her I had no intention of getting the loan, but just wanted some financial advice. Instead of helping me, she just went ahead and submitted an application. Something I could ve done online myself. She didn t answer any of my questions, and wasn t really much help at all. i m used to banks actually advising you, and I didn t get that here at all.

Published at 2 years ago

Always very helpful and extremely friendly!

Published at 2 years ago

This is long overdue, but i wanted to give a shout out to Gracie Burke with helping us get a lower interest rate on my Truck. You are a great pleasure to work with and I look forward to working you in the years to come. I have shared your card with several people already and I wish you the best of luck. So grateful for all your help! Hugs :)

Published at 2 years ago

Vicki in the Clearwater Florida branch was awesome! She was very patient and help me with each thing that I needed corrected or attended to. Recommend her.

Published at 2 years ago

That s credit Union is great

Published at 2 years ago

Excellent service. Thank you Leira!

Published at 2 years ago

Great bank! Wendy always help us with our needs.

Published at 2 years ago

I had a fantastic experience at this location! Gracie Burke was a huge help and very knowledgeable. Thank you for such great service!

Published at 2 years ago

We had such a wonderful experience at Suncoast Credit Union with Gracie Burke! She was very kind and EXTREMELY helpful. The first bank I have felt so welcomed and treated so nicely! Gracie truly wanted to help us and you can tell she is genuine! she is also a tremendously knowledgeable member advocate! Thank you Gracie!!!

Published at 2 years ago

Gracie Burke was awesome! She was polite, informative, and just a joy to talk to and work with. I would recommend coming to this Suncoast credit union for sure!

Published at 2 years ago

Published at 2 years ago

Gracie Burke gave amazing customer service !! Made my experience memorable. 5 star experience for sure!

Published at 2 years ago

I went to my local branch to open an account and sign papers. I m so grateful for Gracie s help, as she was proficient, knowledgeable, and helpful. Banking can be a pleasure.

Published at 2 years ago

Published at 2 years ago

Gracie was great, she was very informative and helpful.

Published at 2 years ago

I ve been a member of Suncoast Credit Union for four years now. I frequent the branch in Countryside, Florida. Banking associate Gracie Burke always greets me with a smile and a warm hello. She is always a fantastic help when I enter the branch. If she can t answer a question she always finds out the answer for me. She should be considered a valuable employee and representative.

Published at 2 years ago

Andrea is amazing! She is always so helpful & I appreciate all she does for me as a member!

Published at 2 years ago

Just opened an account for my 18 year old and the experience was the best. Thank you Leira Costero and Gracie Burke for the world class customer service.

Published at 2 years ago

Andrea is amazing. On top of her game and always has the answers I need. She s a fantastic part of Suncoast credit Union.

Published at 2 years ago

I just opened a new account with Suncoast this morning. It was a pleasure working with Leira! I was able to get in and out with a quick and smooth process. She was very kind and had a refreshing personality. Such great customer service! Thank you Leira!

Published at 2 years ago

Love this Credit Union. Everyone is friendly, helpful and fast!

Published at 2 years ago

We just moved here from Colorado and needed to transition all of our money from our old credit union to this one. So glad we decided on this credit union over other ones! Gracie helped us and was so polite and kind and so easy to talk to. She explained everything thoroughly and in a way that made sense and was easy to understand. She made the transition simple and easy for both of us (my boyfriend and I) and even gave us information of places and beaches to visit in our new state! Because of her, we have confidence in our decision of this credit union, new information about places to see in Florida, and had a stressless, easy transition switching over. Thank you so much Gracie!! :)

Published at 2 years ago

What a great experience! We just moved from Colorado and opened an account at the Clearwater branch! Gracie Burke help us open a joint and individual account! She was just great! Such a pleasant process because of her! We are so glad we chose this bank to use! Such wonderful customer service! Thank you Gracie!! We appreciate all the recommendations of places to see!

Published at 2 years ago

Company needs more workers. Almost everytime we come in there is a long wait to get helped inside

Published at 2 years ago

The staff was so polite and very open with us.

Published at 2 years ago

Published at 2 years ago

Excellent experience with senior member Wendy Ayers!! Highly recommend! Great customer service and very knowledgeable

Published at 2 years ago

Alexa is a charming, friendly yet professional banker. She worked diligently to secure me a loan when I was in a very tight spot. Ive been a long time member of Suncoast. Its employees like Alexa that keep me loyal to Suncoast. Thank you, Alexa!

Published at 2 years ago

Best banking option as a local in area!

Published at 2 years ago

Very surprised and pleased! Out of no where, Suncoast resolved my dispute with The Patio in Tampa (an awful place to go too, criminal!) Suncoast showed trust and faith in there 20 year customer and went beyond administrative Visa policy and made me a life time customer by standing beside me!

Published at 3 years ago

The lady in the first office is very rude & speaks to people with disrespect & does this in front of everyone. I was asked by the young lady at the front desk what I needed. I started to explain, when the woman in the first office steps out, and begins speaking saying I just told you we cant do that here. She gets louder now saying, I told you this on the phone when you called. I said, excuse me, I never called, I just drove up here. So I dont know whom youre referring to but you never spoke to me. Have a blessed day mama, but I think I will change banks if this is how u do business & treat customers.. No one said anything else, so I walked out.

Published at 3 years ago

I have been a member with Suncoast Credit Union since 2013 and it was a night and day difference from the start from big name banks! No hidden fees, friendly staff and paying my loans are a breeze! Being able to use the ATMs as any Publix is super convenient!

Published at 3 years ago

Terrible customer service in person and phone.

Published at 3 years ago

I would love if for once the ATM worked after hours. Almost every single time I make the 25 min trek to this branch I have an issue with the ATM. It completely down, or not reading my card, or like the other night couldnt even deposit cash so then had to drive 30 plus mins to the St.Pete branch

Published at 3 years ago

I like suncoast they have a lot of options to help their customers, but the staff at this location are really rude and don t want to do their job or help their customers, def not visiting this location again.

Published at 3 years ago

I only use the atm here but its convenient and always clean.

Published at 4 years ago

I cannot even begin to describe how the quality of my life has improved because of Suncoast Credit Union. I unfortunately did not take my late fathers advice about my credit and finances. A friend referred 8 months ago. My credit had gone up, my financial independence has increased. They are real people with a business in our community. Theres not one employee thats not made welcomed. Makes a big difference in a persons life whe n are facing their past mistakes, and others want to help when they choose to help themselves. Thanks Suncoast.

Published at 4 years ago

Published at 4 years ago

Great & fast service & staff

Published at 4 years ago

Since 2015 and very happy to be a member.

Published at 5 years ago

I am ashamed to have my business customers know I bank with such an unprofessional and confused bank. Every person you talk to will give you different answers and the staff they do have has been short staffed at every location. Even to just use in such a limited capacity as to receive wire transfers I am now forced to change banks. Do yourself a favor and dont bother getting involved with Suncoast.

Published at 5 years ago

Published at 5 years ago

I love Suncoast Credit Union. They have a very friendly staff. I wasnt sure about using the Interactive Teller Machines at first, however, you still get the personal touch without the waste of unneeded employees standing around. I use them for all my banking needs.

Published at 5 years ago

Worst customer service Ive ever seen, waited 2 hours to be helped and only one person was called the entire time I was there

Published at 5 years ago

Great place easy to get to

Published at 5 years ago

Best credit Union or banking experience Ive had in over 30 years. I would strongly recommend this place to absolutely anyone. Terms are of good programs are unbelievable staff are very accommodating.

Published at 5 years ago

Published at 5 years ago

Worst customer service ever! I cant wait to pay off my loan and close accounts

Published at 5 years ago

First off, I find it funny that a CAR DEALERSHIP has the ability to take my information to open a bank account when I got the loan. Then, with the car dealership giving wrong advice on being able to pay my auto loan easily with you guys I made a call to Suncoast. I get told that my account was negative $5 and that I should have funded it AT THE CAR DEALERSHIP! The man on the phone told me I could only set up a bank to bank transfer since I only have a savings and that I won t get a bank card and or have ability to do mobile deposits without a checking.. SO I do the bank to bank transfer which required me have my bank send two small transactions which hit and then got pulled out.. GUESS WHAT! Overdraft fee because of it!! I called back and your team members have the never to tell me I shouldn t have opened it at the car dealership and should have gone in to the local branch to open my account and get the right advice. Then he told me it was my fault for the overdraft fee but he would do me a one time courtesy and refund it. Few months later my member ID went away on my online app. I called to get it set up again since your online banking didn t have a feature to reset it like EVERY OTHER BANK DOES. What really pisses me off is that now I have to wait for it to come in the mail and or stop in to a local branch to get this information. Not very convenient at all. I laugh at all this especially when other larger banks are in the media, yet this bank allows car dealerships to take your banks account applications and then your team members open accounts without even meeting the client. Doesn t sound like a very safe bank to me or a convenient one either let s just say the discount on the loan wasn t as convenient and will probably be taking this to USAA which I should have done in the first place.

Published at 5 years ago

Waited for over 30 minutes to Cash 1 check the teller asked me if I would like a copy of the check on the receipt did not get it. Very poor customer service I rate this 1 * as if they deserved it

Published at 6 years ago

Andrea is awesome, stayed late to help out with an auto loan and reached out to the loan people to help get us an answer asap- I love the employees here, theyre awesome and the best loan/credit card aprs pretty much in the state (dependant on your credit score, of course). Thanks guys!

Published at 6 years ago

Published at 6 years ago

Friendly environment!

Published at 6 years ago

The robots are still very nice! Thanks again Atm Machine!

Published at 6 years ago

Published at 7 years ago

The people in the Atm machine are very nice. Thanks Robots!

Published at 7 years ago

Love them!

Published at 7 years ago

I needed a newer vehicle. Since I have paid All my bills on time with cash and had put myself into a ZERO credit score throuout the years, Suncoast treated me with respect and kindness... And a fair interest rate even with my Ghost FICO score. I am so very Grateful to Suncoast & Ms. Valerie. I walked out in Happy tears as well as a Check for the dealer of MY choice. Love my New Truck and looking forward to doing business with Suncoast in the future!

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

I go to credit union to make my monthly car payment and have had a great experience with nothing but positive feedback. However, I went in tlday to make my payment and seen a man and he made me feel like my forms of ID werent accreditable. Asking me to verify my address and initial extra initials for processing my car payment. Ive never had this experience before. He made me feel disrespected like i was in there trying to do something wrong when I was actually making a payment.. The same payment I make every month. Left a very bad taste in my mouth. Was thinking of banking with them, totally changed my mind about that.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Been banking here for decades, love the credit union. However, it was dead inside this branch except for 1 customer, and there were lots of tellers at their station but I still stood there for 10 minutes before I got called to a window. The transaction itself went smooth and the teller I had was courteous.

Published at 8 years ago

Great customer service

Published at 8 years ago

All the associates are very friendly and helpful and the car loans rates where very affordable

Published at 9 years ago

An excelent atention

Published at 9 years ago

Published at 9 years ago

Very nice people conveniently located. Im new to them but my mom has been with them for several years and two car loans and has never had cause to complain.

Published at 10 years ago