Verizon

I recently became a Verizon customer at the Falcon, Colorado store a few months ago. I changed from T-Mobile because there was no service two miles from the store. The store staff, one employee and the store manager, are useless. The first time I went in for a price check it was $135.00and the following day was $145.00. I didn’t qualify for an iPhone 15 so I ended up with a 14. I was told by the store manager that my first bill would be a little more, yes it was over $450.00! Recently my iPhone was acting up so I called the store office, Russell Celular and spoke to tech support who told me to the store and get a new phone. That was a Friday and on Monday I called Russell Cellular to make an appointment for that following day. It was packed. When the only person, the manager came to me she acknowledged that I was a new customer and I explained the problems I was having. She was standing there, played with the phone, and said nothing is wrong with it, go to the main Apple Store. I told here what her company said she replied they could not do that and to go to the Apple Store. I went to my care, called Russel Cellular, was passed from one person to another, hung up by customer relations, for almost two hours. I called Apple, they ran a diagnostic and was told there was a problem and also Verizon’s signal. I went back in the store and told the manager who told me there was nothing wrong with Verizon’s signal and to go to Apple which I told her that is who I was talking to. She just said have a nice day. One of the problems was my emails disappearing on its own which it did it again, one week later. Russel Cellular, you have a big problem! Verizon, you have a bigger problem. DO NOT use Verizon and definitely DO NOT use the Falcon store which is run by Russel Cellular.

Published at 7 months ago

I had an appointment at 2 today and the store was closed. I've had this appointment for a week. I wasn't told they would be closed at all. No prior. Notice.

Published at 2 weeks ago

The Peyton store has the worst staff. Manager and reps do not know what they are doing. They are a 3rd party seller so they do not work as official Verizon reps. I ordered home internet online and wanted to pick it up from their store. I went in and was told I had to order it again through them. So I did.

Charged twice and had to dispute the charges online all day. Returned the box because it didn't work and they said I was all good. Only to get a phone call from them 3 weeks later and told I needed to urgently return the already returned box to the corporate store in Colorado Springs (30 min away). I waited an hour in line for the official Verizon reps to tell me that they could not ship returns purchased from outside sellers.

Save yourself the trouble and go into town to the official stores. Do not go in!

Published at a year ago

I have been a customer for many years. I went in to ask for help with a setting on my phone. They said they would charge me $40 or they would not help me. They have permanently lost a customer and my family has 3 phones.

Published at 6 months ago

Lily is awesome. Knowledgeable, helpful and really should be the manager since she basically runs the joint! My family made the switch to Verizon and she made it extremely easy. She handled the customer service calls, did the phone transfer on the spot and made sure all our phones were up and running before I left. Took less than an 90 min total to buy and setup 4 phones.
Thanks again Lily!

Published at a year ago

Big thanks to Lilly! She fixed my phone AND hooked me up with home internet at crazy low prices!

Published at 3 months ago

I went in there today, Veterans Day, as a veteran, to get a SIM for my daughters new iPad

I walked in and felt like an inconvenience, didn’t get a “hi”, both seemed annoyed that I was there, proceeded to tell me I didn’t need a SIM for her new IPad, told me she activated something and I was good to go

I walked out, turned off the WiFi, tried an app, nothing. I went back in and told her it didn’t work, she told me it was another issue that didn’t apply

All I saw was laziness and no attempt to give a great impression

The owner is better off just firing them and finding new staff or closing down

Published at 11 months ago

Kelly was super awesome and saved me ton of money. Thank you Kelly!

Published at 2 months ago

I had an appointment at 2 today and the store was closed. Ive had this appointment for a week. I wasnt told they would be closed at all. No prior. Notice.

Published at 2 weeks ago

Published at a month ago

Published at 2 months ago

Staff was very friendly and helpful!!!

Published at 2 months ago

Kelly was super awesome and saved me ton of money. Thank you Kelly!

Published at 2 months ago

Big thanks to Lilly! She fixed my phone AND hooked me up with home internet at crazy low prices!

Published at 3 months ago

I have been a customer for many years. I went in to ask for help with a setting on my phone. They said they would charge me $40 or they would not help me. They have permanently lost a customer and my family has 3 phones.

Published at 6 months ago

Kelly was very nice. Because T-Mobile was almost $50 less per month, we went with them.

Published at 7 months ago

I recently became a Verizon customer at the Falcon, Colorado store a few months ago. I changed from T-Mobile because there was no service two miles from the store. The store staff, one employee and the store manager, are useless. The first time I went in for a price check it was $135.00and the following day was $145.00. I didn t qualify for an iPhone 15 so I ended up with a 14. I was told by the store manager that my first bill would be a little more, yes it was over $450.00! Recently my iPhone was acting up so I called the store office, Russell Celular and spoke to tech support who told me to the store and get a new phone. That was a Friday and on Monday I called Russell Cellular to make an appointment for that following day. It was packed. When the only person, the manager came to me she acknowledged that I was a new customer and I explained the problems I was having. She was standing there, played with the phone, and said nothing is wrong with it, go to the main Apple Store. I told here what her company said she replied they could not do that and to go to the Apple Store. I went to my care, called Russel Cellular, was passed from one person to another, hung up by customer relations, for almost two hours. I called Apple, they ran a diagnostic and was told there was a problem and also Verizon s signal. I went back in the store and told the manager who told me there was nothing wrong with Verizon s signal and to go to Apple which I told her that is who I was talking to. She just said have a nice day. One of the problems was my emails disappearing on its own which it did it again, one week later. Russel Cellular, you have a big problem! Verizon, you have a bigger problem. DO NOT use Verizon and definitely DO NOT use the Falcon store which is run by Russel Cellular.

Published at 7 months ago

I went in there today, Veterans Day, as a veteran, to get a SIM for my daughters new iPad I walked in and felt like an inconvenience, didn t get a hi , both seemed annoyed that I was there, proceeded to tell me I didn t need a SIM for her new IPad, told me she activated something and I was good to go I walked out, turned off the WiFi, tried an app, nothing. I went back in and told her it didn t work, she told me it was another issue that didn t apply All I saw was laziness and no attempt to give a great impression The owner is better off just firing them and finding new staff or closing down

Published at 11 months ago

The Peyton store has the worst staff. Manager and reps do not know what they are doing. They are a 3rd party seller so they do not work as official Verizon reps. I ordered home internet online and wanted to pick it up from their store. I went in and was told I had to order it again through them. So I did. Charged twice and had to dispute the charges online all day. Returned the box because it didnt work and they said I was all good. Only to get a phone call from them 3 weeks later and told I needed to urgently return the already returned box to the corporate store in Colorado Springs (30 min away). I waited an hour in line for the official Verizon reps to tell me that they could not ship returns purchased from outside sellers. Save yourself the trouble and go into town to the official stores. Do not go in!

Published at a year ago

Horrible experience. They told me my bill would be one thing and then suddenly its $50 higher. After spending hours on the phone with them and Verizon to just be told I cant return my phone to this location I am having to make yet another trip to the Verizon in town.

Published at a year ago

Very helpful far less expensive than ATT

Published at a year ago

Lily is awesome. Knowledgeable, helpful and really should be the manager since she basically runs the joint! My family made the switch to Verizon and she made it extremely easy. She handled the customer service calls, did the phone transfer on the spot and made sure all our phones were up and running before I left. Took less than an 90 min total to buy and setup 4 phones. Thanks again Lily!

Published at a year ago

Be Aware this is not a Verizon store. It is a Russel store - an authorized dealer. I learned the hard way - you only want to deal with the main Verizon store on First and Main. I should of read the reviews before going to this store back in November. Six months later, after of hours and hours on the phone with both Russel and Verizon, and my bill is still not right. I am over paying every month than what I was quoted, the student discount I was promised doesnt apply to my account and those free phones cost you $3 every month - totally $100 each. Dont let them split your account - and tell you they will fix it when the phone come in because the cant. Save yourself hours and hours of stress - skip authorized dealers. Youll be bouncing back and forth between Verizon and Russel each saying the other has to fix it. I signed up for 3 free phones.. they will actually cost me $1920 over the 3 year contract. $640 each. Should of stay with T-mobile and I should of gone to the main Verizon store.

Published at a year ago

Do not use this place unless you want to have issue after issue with your bill. My husband went there to upgrade my phone and we were told that it would only raise our bill about $22 a month with a trade in and a new Apple Watch. We were charged $135 for set up and activation fees and then were charged an activation fee on our bill again by Verizon. We were finally credited back on our bill for the $35 fee for each item but still not sure what the additional $65 we were charged here was for. Now two months later we get a bill that is $735 and Verizon is telling us something completely different than we were told my this place. Seriously it has been such a nightmare, lots of time, and money, and our issues are still not resolved. Save yourself and go directly to Verizon.

Published at a year ago

Published at a year ago

Manager was very helpful

Published at a year ago

The SIM card in my phone was not being detected and I was limited to emergency services. James checked over my phone and SIM, detected the issue, and created a new card for me. The phones working fine and no loss of data. Great customer service. Thanks.

Published at a year ago

I feel like I could get better service from the strange neighborhood dog. These folks are to busy playing on there own phones. I went twice and both times people were so rude I left. I would recommend the Verizon on N Academy. Much friendlier and not to mention they actually helped me!

Published at 2 years ago

Published at 2 years ago

The staff was very helpful and well informed. Great guys and I enjoyed my experience.

Published at 2 years ago

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Published at 2 years ago

I was able to get my phone activated but was charged a activation fee. Contacted Verizon and found out I should not have charged a fee for activation of an existing line. Luckily I was able to get the money credited to my bill. Staff seemed very inexperienced. I would go somewhere else unless you dont have a choice.

Published at 2 years ago

Alex was very kind and patient. Answered all of my questions

Published at 2 years ago

ABSOLUTELY GREATEST CUSTOMER SERVICE IVE HAD!!! I came in looking for help with a cracked screen and Brendon, Sydney and Alex were quick to help me get my phone repaired. Not only were they a great help they saved me over $200 in deductible. Thank you so much guys. Much appreciated. Duke

Published at 2 years ago

I want to Russell cellular today to get some help on switching android phones back to iPhones and trading in one other phone so lots of changes to the account. Everybody there was very pleasant to work with and very patient with all my questions

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Brendon was great, customer service at its finest. I find that I get a higher level of service at my local branch that in town.

Published at 2 years ago

Brendon was so helpful, knowledgeable, and patient. Great experience due to him!

Published at 2 years ago

Brendon at Verizon was very helpful and honest with me and helping me find the right plan for my family. I appreciate his honesty, values, and follow up to ensure his customers are happy.

Published at 2 years ago

Received my product, but lack of experience and inventory seem to be a problem.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Excellent customer service!! Brendon was amazing!!

Published at 2 years ago

I have to give a big shout out for Brendon, he went well above what I expected to solve the issue with my wifes phone. Today it is uncommon to have someone care enough to spend the amount of time he did for us. I highly recommend this Falcon location and especially Brenden. Thank You

Published at 2 years ago

Published at 3 years ago

Published at 3 years ago

Great service, promptly and they answer all my questions, Alexander is a really good worker.

Published at 3 years ago

Alexander was very patient and very knowledgeable. He has a very professional manner about him.

Published at 3 years ago

Published at 3 years ago

AMAZING Customer service! Alex was very nice and went above and beyond.

Published at 3 years ago

Brendon the manager had great service, and a very nice enviorment!

Published at 3 years ago

Me and my wife went in and our customers service reps Brendon and Alex were awesome. They were very knowledgeable and made our process of switching out our iPhone easy and fun

Published at 3 years ago

Published at 3 years ago

I received great service from Brendon. He listened to what I needed and got my new phone up and running very quickly. We have been using Russell Cellular since we moved here and will continue.

Published at 3 years ago

Published at 3 years ago

I guess it was okay. It was slow with only one person serving us all. But we were all served in an orderly fashion. Each of us with the same care as the one before us was taken care of. They didnt have much of a display section, in the way of phones. And it felt like they preferred that we utilize the online services. Sometimes I like to look and feel what Im buying.

Published at 3 years ago

The staff at russel cellular went above and beyond to meet our cellular needs

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Alexander was great helping me choose the exact plan for my needs. He was able to transfer my daughters phone easily and efficiently who lives in a different State. He was also able to multitask and had an awesome conversation while doing it.

Published at 3 years ago

Professional, helpful and provided great service.

Published at 3 years ago

Brandon misrepresented the product as unlimited hotspot. When confronted about the misrepresentation he simply said, Nothing is truly unlimited. He refused to take the phone back and to return my money. VERY BAD PEOPLE TO WORK WITH!

Published at 3 years ago

Our service Rep, Milek was amazing, friendly and extremely helpful in setting up my new phone. Everyone should have such a pleasant experience when buying or upgrading a new phone.

Published at 3 years ago

Published at 3 years ago

Brendon was very helpful with finding the perfect phone for me as well as transferring all my data over to my new phone. 10/10 would recommend him!

Published at 3 years ago

Malik and Brendon were awesome with our 1st experience at the Verizon here in Falcon! We had a hiccup upgrading with a device but Malik made sure we didn t leave the store until our upgrade/transfer was complete thoroughly! I was so glad we left with a new phone for my business that was mirrored with everything from my old phone! They were awesome, we ll definitely be back in the near future Mahalo guys!!

Published at 3 years ago

Published at 3 years ago

Great visit, excellent customer service is the reason we shop there. Thanks much.

Published at 3 years ago

I just had questions on how to use my phone and they wanted to charge me. With the service plan they should be able to answer simple questions on how to use it

Published at 3 years ago

Published at 3 years ago

I had a problem setting up my new phone from Verizon make it to this location and the person that work there had absolutely no clue on what to do finally I figured it out myself and it was something simple so obviously these guys that work at these Verizon stores are complete morons hope you enjoy your one-star review you idiots.

Published at 3 years ago

Really appreciated the great customer service. All of my questions s and concerns were addressed to my satisfaction. Looking forward to upgrading my phone with them in the future.

Published at 3 years ago

Malik was very knowledgeable. We received excellent customer service. We cannot say enough about him.

Published at 3 years ago

Alex was very knowledgeable and very patient while getting us switched over to Verizon and upgrading our phones.

Published at 3 years ago

I went in for them to put a screen protector on my phone and the whole staff was arguing with another customer about the phone he ordered. The customer s phone was in but the network was down so the staff found it alright to just not call the customer and notify him of his phone being in and the network situation that was not allowing them to complete the process for him to receive his phone. Plus the employee left dirt under my screen protector.

Published at 3 years ago

Alexander was great answered all my questions and helped me to make the decision on a new phone that best fit my needs.

Published at 3 years ago

Published at 3 years ago

Malik was very professional, knowledgeable and friendly.

Published at 3 years ago

The customer service I received was amazing and Brendon was able to answer all my questions

Published at 3 years ago

Published at 3 years ago

Brendon reduced my monthly fee by over $150, while adding additional benefits to my plan. His service, attention to detail, and sense of humor were all greatly appreciated. Overall I had the best experience Ive ever had at a Verizon store.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The employee that helped me get a new phone was very polite and knowledgeable about the products and helped me get the best deals available.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I had a great experience from start to finish with Malik and Alexander for a new phone. They were friendly, patient and very helpful great guys to work with.

Published at 3 years ago

Limited selection, but friendly atmosphere and professional services.

Published at 3 years ago

Malik acknowledged ne as soon as I walked in the store and let me know he would be with me in a few minutes. Malik was very courteous, he helped me get my unlocked s21 phone turned on and all of my data transferred from my phone. The transfer took about 1/2 hour. We had a great conversation while my data moved. He would have been able to complete everything and check to make sure it all worked because I didnt know my password. Word of advice... know your Google acct password. LOL.

Published at 3 years ago

Published at 3 years ago

Excellent!

Published at 3 years ago

Published at 3 years ago

Malik and the staff were great and very informative.

Published at 3 years ago

They are always friendly and helpful. Very knowledgeable.

Published at 3 years ago

Malik was very helpful and patient during our visit

Published at 3 years ago

Published at 3 years ago

Great service! The staff is very patient and helpful, professional, and kind. I will definitely be back.

Published at 3 years ago

This was my 2nd visit, and as usual they were wonderful! Very knowledgable and fixed my issue in minutes. As a long time Verizon customer, I have never been so pleased as I am this reseller! Highly recommend for ease of location, high level of professionalism and customer service!

Published at 3 years ago

Had a bunch of trouble with asurion trying to replace a lost phone. Brandon was a great help with advice and ultimately activating my old phone because asurion wouldnt cover my lost one. Needless to say I dropped asurion as my phone insurance. Now going with a 3rd party that has unlimited claims and only a couple bucks more a month.

Published at 3 years ago

I had to go in and get a new phone. I was dreading going in because of the terrible experiences in the past six years. I was pleasantly surprised. The new manager Brendan was great! He got my new phone and accessories all ready for me and switched everything over from my old phone very quickly. Definitely not like my last experience of 4 hours dealing with the incompetent woman they had in the past. I will need to go back in May and upgrade my daughters phone and will be hoping that Brendan will be there to help again!!! Thank you for your help today Brendan!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

If I could give 0 stars I would. I went in here yesterday to get contacts and stuff transferred to my new phone and never got the chance to do it. 1 employee at lunch time and 6 people in line. My complaint is that yesterday they did NOT charge my friend to do the same thing but when I went in today they tried to charge me $25 to do it. They pick and choose who they want to charge!

Published at 3 years ago

Pandemic makes things slower, however the sales associate did everything to make is a full experience without being rushed. However, you could open with two persons to handle the incoming demand.

Published at 3 years ago

Awesome experience today! Maliks customer service is impeccable and his knowledge was spot on. I manage a local retail and manufa cturing facility. How you treat the customer and meeting their expectations is critical. Well done, Malik!

Published at 3 years ago

Stopped by store after my phone number was accidentally cancelled. Brandon worked with me and ensured I left the store 100%. Both he and his co-worker were professional, polite and most of all understanding. Thank you.

Published at 3 years ago

Alyssa was amazing! Shes very knowledgeable on all the products. Also very patient with all my questions. She helped us pick the best phone for our needs.

Published at 3 years ago

I will NEVER go back to this store. Spent 3 hours to upgrade one phone ( needed to upgrade two phone but they did not have the stock) and received no paperwork. Store is under staffed I saw 5 people leave the store because there was no one to help them. Don t make an appointment either I did and still had to wait a half an hour before being helped.

Published at 3 years ago

This is a terrible location. From lack of inventory to the unprofessional behavior of the people who work there. From a bad experience, to going in to fix the 1st bad experience and it still being barely stocked. From no receipt for the 1st over $1500 cash sale, to basically being called a liar when calling the store about the issue. Going in next day spending another $500+ to get the phone originally wanted to getting the Galaxy S21 Ultra, and not being told it didnt come with a charger! Not making it up. The new S21 comes with a cord but nothing to plug it into and that must be purchased separately. Would have been great to know at the time of purchase, not when you open the box an hour later. Verizon would not loose business if this place closed. Both times 2 different employees talked about the corporate stores......

Published at 3 years ago

Great service and very nice agent

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Tristan was so helpful and very patient in setting up my phone. Great Verizon representative!

Published at 3 years ago

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Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

If you want your account so messed up that after 2 weeks you still dont have a phone: this is the place for you. I ordered a new phone, when it arrived I went to have it activated. They transferred all of my data to my new phone and then somehow they locked my account. After 7 hours in the store, I explained that I had to go out of town and couldnt wait any longer. I was told if I left the store with the phone I ordered, a phone that had all of my data on it, they would call the police on me and have me arrested. I left the store without the iPhone. Two weeks later, I finally have my account unlocked only to have a Verizon staff member wanting to know why I didnt have that phone to put on my account. This has been the worse experience I have ever had when dealing with cellular provider. Do not go here!!!! Go to a Corporate Verizon store.

Published at 3 years ago

Very clean and well laid out store. The staff are super friendly and made sure that I had everything I needed. Recommend this store over others for its convenience and willingness to get the job done.

Published at 4 years ago

If you love waiting around for hours to have the job done wrong, this is the place to go. For the love of God, take your business to an actual Verizon store.

Published at 4 years ago

Waited for 20 minutes and no service. It was hot in there so we left. Going to a corporate store.

Published at 4 years ago

Published at 4 years ago

I went in to add my dads phone on to my plan, I have been three times over the course of 2 weeks because it keeps saying it wasn t activated even though I got charged an activation fee. Three different times they said they have fixed it and then went it finally works they have us come back because they didn t put in the information correctly on their end. After we leave that time, it s back to not working. It s ridiculous. Having to go back a fourth time! And no one has been kind about it.

Published at 4 years ago

Published at 4 years ago

Poor customer service

Published at 4 years ago

Published at 4 years ago

Mary was fantastic at explaining my new phone and getting everything set up. I got right in with no wait time.

Published at 4 years ago

Published at 4 years ago

Phenomenal customer service. Brendon and his team made our experience easy!

Published at 4 years ago

I was very happy with the service at Russell cellular.. very friendly and helpful! !

Published at 4 years ago

Very helpful, and friendly!

Published at 4 years ago

The staff was incredible

Published at 4 years ago

Zach was terrific. He had my phone fixed in 10 mins. Thanks Zach!!!

Published at 4 years ago

Brendon was amazing! I walked in and had a new phone setup within an hour. He was very helpful with all my questions.

Published at 4 years ago

Had a terrible experience at another location with Brandon and now I find out he is at this location. Verizon is going downhill fast. Brandon is RUDE. If you have to work with him, ask him to keep his mouth shut or else he will say SOMETHING rude and distasteful. I will be calling Verizon corporate to discuss this imbecile once and for all.

Published at 4 years ago

Used to recommend. But this store changes so often, I wouldnt suggest it after the latest round of changes.

Published at 4 years ago

The girl in there was awfully nice and she went out of her way to find what I was looking for she went to the back and found a case that I love ty very much

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Small local store with attentive people. Enjoyed the time there!

Published at 4 years ago

I dont know if it was incompetence or what, but they told me my phone order was cancelled. Both my account and Verizon directly said it was not. I believe they just have no idea what they are doing. This has delayed what I wanted by 2-3 days at least. Its not a big deal but very unprofessional. This was on top of the fact that I went in to ask some questions yesterday and my take is that they are just incompetent. Take a drive, this shop is not worth your time.

Published at 4 years ago

Published at 4 years ago

They were very helpful.

Published at 4 years ago

Nice location. Staff is friendly and knowledgeable, very helpful. Easy and quick way to get answers, without having to call in and wait on hold. Not usually busy, but wait times arent usually very long. Lots of options.

Published at 4 years ago

Published at 4 years ago

Brought my phone in there because my phone was saying no sim . Careese and Chayne both bent their tools opening my SIM card slot damaging it to the point it will not open now. They won t rectify the damage they caused to my phone. BEWARE THEY WILL CAUSE DAMAGE TO YOUR PHONE. Then you are stuck with no phone, and nothing they can do about it . Will have to take legal action. Also note that Careese gave herself a 5 star review. I guess that is how they get the better ratings. They are employees and not customers , otherwise they would have a 1 star.

Published at 4 years ago

They literally have one employee. So be prepared to be there HOURS.

Published at 4 years ago

Worst experience ever in a Verizon store

Published at 4 years ago

Published at 4 years ago

Ashley was great!

Published at 4 years ago

Your whole company has gone down hill and this store used to be the best. Now its aweful and your employees are rude and miserable. Worked with Dj a few months ago, the absolute worst youve ever had here.

Published at 4 years ago

What happened to your good employees? This place is a huge mess now!

Published at 4 years ago

Waited 1 hour and 30 minutes and there was only two customers in here before me, smh would ve saved more time going all the way into the springs and back...

Published at 4 years ago

Published at 5 years ago

Not enough help. Not acknowledged that I was waiting. Even the representative was put on hold for technical support. Spending my time at Verizon is not what I want to do.

Published at 5 years ago

Thank you Alex for all your help

Published at 5 years ago

Only gave 2-stars because the people helping me were nice and tried to help, but this store is a rip off. They tried charging $810 for an iPhone XR 128GB that has ALWAYS retailed for $799 everywhere, even if you look back to Apple s launch day pricing for that phone a year ago. The representative there said that s what they ve always charged for that model, so apparently they add some markup in their phones since they are a third-party Verizon retailer. I even showed them Verizon s website directly on my phone that shows the $799 price and they were thinking it was a sale for online only or something, which isn t true. They ve never been sold anywhere for $810. Just be upfront that you mark up your phones and don t try to hide it (may not be the fault of the ladies helping me). Also, they charge a mandatory $20 setup fee for each phone, which is separate from an activation fee that Verizon will add on to your bill. They said this is the store fee to help you setup your new phone and transfer data. I don t need help with this. They said all stores do this but I ve never had to do this at a real Verizon store or with online orders. They actually told me I should just buy from Verizon s website to save on their fees/markup because they wouldn t even honor Verizon s price of $799. Silly. Spent over an hour there with a hungry toddler just to leave with nothing. Guess I ll be going to REAL Verizon stores from now on or sticking with online orders.

Published at 5 years ago

Great service , hooked me up with a bomb speaker ! Thanks man !

Published at 5 years ago

Wonderful service!!

Published at 5 years ago

Great customer service Friendly and knowledgeable staff. I was helped by Jen and she saved me a ton of money by letting me know about some great deals going on on some phones. And helped me change my plan. She helped me save even more money by telling me about my military discount. I had no idea I could save 35.00 a month just by uploading my DD 214.

Published at 5 years ago

Unhappy, I am. I walked into the store behind another customer and he was acknowledged, I was not. Then, as i was looking for a new case, still no one asked if I needed help. Another customer came in a moment after me and they were welcomed and the women behind the counter began to help them. Really nice. Work on helping everyone.

Published at 5 years ago

Was charged $20 hidden fee for a setting up each phone bought there. $80 total. I wasnt told about this fee, thought it was a Verizon set up fee when I read the invoice before paying. I didnt catch it until days later when I saw the real Verizon setup fee on my phone bill. i feel like I was gouged for $80 for something i didnt know about. One pro was that customer service was good.

Published at 5 years ago

Always, every time I have gone here, things are done wrong, not at all or only half ***. Go to the one in Castle Rock, they are fantastic.

Published at 5 years ago

Best Customer service around! Very welcoming, and fast and Amazingly helpful! Even trying there best to help with apps that aren t from the store! Highly suggest going into this store for your Verizon needs!

Published at 5 years ago

Published at 5 years ago

Andy was my Verizon representative and was extremely helpful in working some bugs out of my phone. Very knowledgeable and VERY helpful and all with a big smile. He offered specials that I was eligible for and also helped my daughter with some issues she was having. Great store and wonderful friendly staff. I highly recommend!

Published at 5 years ago

After having every contact to my small business lost ..this was the first.time in4 days that I was treated w respect and guided

Published at 5 years ago

Great customer service really nice people Im very happy with them

Published at 5 years ago

Try were pretty good but did not have any accessories for the phone that I bought from them

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

I think it is pretty bad that when I took my old phone that I had on prepaid last year in to get my account back to it they now tell me I cant put that phone on prepaid. What a crock, it was fine on prepaid last year why is it different now. I like my prepaid account and do not want to change to post paid at all. Not very happy with this option at all.

Published at 5 years ago

Published at 5 years ago

This is the best Verizon store I have been to the employees are so helpful and nice .

Published at 6 years ago

Michelle Bustamante was so amazing and helped so much. I went to different stores and no one could help me and she helped me figure it out in less then 30 min! Will be recommending this store to other Verizon users.

Published at 6 years ago

Went in the other day as everybodys always helps me out its always been a good experience, anyways went in to see what options I have for upgrades they were little busy but then Michelle was able to help me out the manager, she did a great job on showing me what I can do with my options and she help me out with that also gave me other options down the road. Ran into one problem on the iPod Pro that I bought by the way excellent tablet went in the next day she was not in,but Jeff was in as hes new there but he did a good job helping me out as I thought that they were wrong on something but in general Jeff was right and the situation was taken care of I hope for good sales in the future and to see you guys too in the future take care and good luck to all and thanks once again!!!!!!!!!!!!!!!!!!!!

Published at 6 years ago

Always had good experiences here.

Published at 6 years ago

Published at 6 years ago

The Friday afternoon/evening staff were unprofessional, unable to assist without calling the Manager, and - ultimately, referred me to Customer Service.!?!?

Published at 6 years ago

Published at 6 years ago

Love the ladies there.

Published at 6 years ago

The worst customer service I have had in a long time- the girl who helped us was extremely rude and had an attitude since we walked in and just wanted to do an upgrade on one of our phones- she made a big deal about having a JR on a license and not on file when we have been there multiple times and it has never caused us a problem and said she would no longer be helping us today- she had a crappy attitude and I wouldnt recommend this store to anyone who actually needs help from someone who is remotely kind.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Always helpful and amazing when I have a problem or a need. Seems they always have something new and they all are quite knowledgeable about everything!!

Published at 6 years ago

Very helpful staff!

Published at 7 years ago

This store is very convenient for me. Im switching to this Verizon authorized retailer right here in Falcon! The Store Manager, Chris Swan, is a terrific guy! Dont have to drive into the Springs to go to the Verizon store anymore. If you live out in this vicinity, save your time & gas, and check out Russell-Cellular, a Verizon Authorized Retailer @ 7643 McLaughlin Road.

Published at 7 years ago

I own a business, and they set me up with the best deal. I didnt know Verizon offers business plans. I got all my activation fees waived and 6 $100 gift cards for switching from T-Mobile. I now have service at home and at the shop now.

Published at 7 years ago