Veterans United Home Loans of Colorado Springs

Veterans United is a great home loan experience. The process has been streamlined and everyone is on top of all of the needs to get the loan processed in an extremely efficient manner. Alice and Betsy were great to work with and made the process easy. I had such good luck with my first loan through them, I came back when I just bought my new home.

Published at 4 months ago

The Veterans United team took care of me throughout the entire process and after. They were extremely responsive and provided great care along the big life event of buying a home. I was kept up to date and given resources to have the best move possible!

Published at 2 months ago

We absolutely love Alice! This is the third time we have used Alice and Veterans United and she has never disappointed us. The entire process was seamless and Alice was always available to speak with us, no matter when and what we needed. We recommend Alice to all our friends and family and to anyone who wants the best customer service, professionalism, rates, and home-buying process.

Published at 4 months ago

Buying our home through Veterans United was an outstanding experience and I would definitely do it again. I wouldn’t hesitate for a second to work with Martin and his team again. Our process was stress free and it was an enjoyable journey. I very much appreciate the support from this VU team and we are very excited for our new home. Thank you!

Published at 4 months ago

Martin Schneider, facilitated an exceptional home buying experience for me, demonstrating professionalism and unwavering support from initial contact through closing. His dedication and expertise made him an invaluable partner throughout this process, and I am grateful for the outstanding teamwork that ensured a successful outcome.

Published at 3 months ago

What a great experience I am having with Veterans United Home Loans! I have an entire team working on my behalf helping me obtain the benefits I earned from my time in the service. I am so glad I chose to work with them purchasing my new home! They helped me every step of the way and they made it super easy and comfortable. I would suggest going with them if you’re buying a new or your next home and you are a veteran! You deserve a good team working on your behalf!

Published at 8 months ago

Thank you so much Alice! I really appreciate everything you have done throughout the entire process. You are truly the best and I will happily recommend your services to anyone in the home financing market. Thanks again for all your hard work and commitment to excellent service.

Published at 4 months ago

Poor communication from the company. Emailed and called Morgan Reyelts several times with no word back. Went with another company put an offer in and been accepted why faster. When Morgan finally reached back out months later then said we did not qualify even though we had with another company. They are garbage stay away from them

Published at 2 months ago

Published at 3 weeks ago

I dont know where to start. Mr. Martin is an OUTSTANDING loan officer and even better person. I knew little about the home buying process, just the basic stuff. I told him from the beginning that Im nervous, scared, and excited about buying a home. Mr. Martin gave me such a wealth of knowledge and understanding of everything and extra information that I didnt know about or heard of. He answered my calls everytime no matter the time and would explain/answer my questions in such great detail and depth so I understood the home buying language instead of just the basic generic answer. He would even go out of his way to send me a couple of property to look at. I can tell from the first day we spoke before we started the process, Mr. Martin loves his job to help veterans and making people feel comfortable and understanding of the process. I did have days of doubt and wanted to back out because offers wasnt going our way and just seemed impossible. Mr. Martin comes in with his superman cape and reassured me to stay positive he will get me a house. I can go on and on, but I will say Mr. Martin will always have a friend in me! He gave me so much knowledge in this industry that I feel I can be a loan officer. Thanks again Mr. Martin you are an outstanding person with a great personality and a great member to the Veterans United team! Mr. Martin and his team are outstanding since the very first time I spoke to him about buying a house. I knew nothing about the housing buy process, what to look for, or even where to being. Mr. Martin answered all my questions throughly and even went above and behind to make sure I was understanding everything when he explain things to me. I have learned so much and understanding how home buying works, that I can help someone buy a house. Just outstanding service!

Published at a month ago

The Veterans United team took care of me throughout the entire process and after. They were extremely responsive and provided great care along the big life event of buying a home. I was kept up to date and given resources to have the best move possible!

Published at 2 months ago

Poor communication from the company. Emailed and called Morgan Reyelts several times with no word back. Went with another company put an offer in and been accepted why faster. When Morgan finally reached back out months later then said we did not qualify even though we had with another company. They are garbage stay away from them

Published at 2 months ago

Martin Schneider, facilitated an exceptional home buying experience for me, demonstrating professionalism and unwavering support from initial contact through closing. His dedication and expertise made him an invaluable partner throughout this process, and I am grateful for the outstanding teamwork that ensured a successful outcome.

Published at 3 months ago

Thank you so much Alice! I really appreciate everything you have done throughout the entire process. You are truly the best and I will happily recommend your services to anyone in the home financing market. Thanks again for all your hard work and commitment to excellent service.

Published at 4 months ago

Buying our home through Veterans United was an outstanding experience and I would definitely do it again. I wouldn t hesitate for a second to work with Martin and his team again. Our process was stress free and it was an enjoyable journey. I very much appreciate the support from this VU team and we are very excited for our new home. Thank you!

Published at 4 months ago

We absolutely love Alice! This is the third time we have used Alice and Veterans United and she has never disappointed us. The entire process was seamless and Alice was always available to speak with us, no matter when and what we needed. We recommend Alice to all our friends and family and to anyone who wants the best customer service, professionalism, rates, and home-buying process.

Published at 4 months ago

Veterans United is a great home loan experience. The process has been streamlined and everyone is on top of all of the needs to get the loan processed in an extremely efficient manner. Alice and Betsy were great to work with and made the process easy. I had such good luck with my first loan through them, I came back when I just bought my new home.

Published at 4 months ago

Published at 7 months ago

The Veterans United team was great! They worked with me and got me into the home I wanted and needed for my family. Im so appreciative of Alice and her team. They had someone there for me every step of the way. Thank you VU!

Published at 7 months ago

As a Veteran and first time homebuyer, I had no idea where to start. My google search led me to Veterans United, but still didn t know if I was doing the right thing by utilizing their services. Start to finish, the process was streamlined from the pre approval online to the closing documents through the MyVU app, what seemed like a daunting process became easy as checking a few boxes. Alice Schneider and her team helped us through the ups and downs of the interest rate market, from going under and out of contracts and finally closing on a home that fit us perfectly. I would 100% recommend Veterans United to any of my fellow Vets looking to buy a home for their first time.

Published at 7 months ago

What a great experience I am having with Veterans United Home Loans! I have an entire team working on my behalf helping me obtain the benefits I earned from my time in the service. I am so glad I chose to work with them purchasing my new home! They helped me every step of the way and they made it super easy and comfortable. I would suggest going with them if you re buying a new or your next home and you are a veteran! You deserve a good team working on your behalf!

Published at 8 months ago

10/10 all around fantastic team that made everything such a breeze

Published at 8 months ago

Published at 9 months ago

Michael and his team went above and beyond in every aspect of the loan process. As a first time home buyer, I was intimidated by the process, but from the very beginning, Michael put me at ease and not only took my anxiety away, but also made every step easy and stress-free. He was available to answer questions around the clock, and always provided me with accurate and knowledgeable information. My realtor mentioned on several occasions that she was also very impressed by her interactions with Michael. His professionalism and expertise are unmatched and I truly believe I couldn t have had anyone better on my team.

Published at 10 months ago

Veterans United Home Loans covers ever aspect of buying a home in Colorado Springs! They have the highest standard of excellence! We highly recommend them to all veterans!

Published at 10 months ago

Would highly recommend them! Everyone involved have been very helpful and responsive. All questions and concerns I had were handled quickly.

Published at 11 months ago

Veterans United and their referred realtor made our home buying experience the best we have had so far. We had a stress free and very positive buying g and closing experience. If you are in the Colorado Springs area I would higher recommend Martin Schneider (Veterans United Loan Officer) and Todd Lauber (Coldwell Banker Realtor).

Published at 11 months ago

Just want to reiterate that we had almost giving up on buying a house and Alice got us more than we had asked for and ensured we closed ahead of schedule. She took it upon herself to rectify our situation and get us our house. She has excellent people skills and an immense knowledge of her profession. There is no one better than Alice!

Published at 11 months ago

Veterans United uses a very efficient online document system. Their team worked very cohesively with me, keeping me on track with updates via email and group chat. It made the process so much less stressful for a single parent! I would highly recommend going through them as they also help with listing the local utilities, water, internet etc via the online portfolio. It saved me a bunch of time and energy. :)

Published at a year ago

Outstanding job by Michael and the Veterans United team. As first time homebuyers we had many questions and Michael did a great job answering all of them. His communication was great with timely responses, thorough explanations, and frequent updates. Michael was kind, patient, and provided great comfort to our family knowing he was working on our lending needs. Michael earned my highest of recommendations and wed hope to work with him again for if the opportunity ever arises.

Published at a year ago

I ve bought several homes over the years and this was by far the most enjoyable buying experience for me and my family. Michael and his team stayed in constant communication with us and they were always available to answer any questions.

Published at a year ago

As a 20 year real estate agent I found it interesting and really unprofessional to how there was never any contact with me as the listing agent. Reassuring the listing agent that the buyer is fully qualified and on track for a smooth closing is expected but evidently not with them. From start to finish not one word in an email or phone call. Pretty lazy.

Published at a year ago

Veterans United provided a wonderful first time home buyer experience for me and I will highly recommend them to anyone buying a home!

Published at a year ago

The entire team at Veterans United was so professional and informed me of everything throughout the entire process. They worked with me and ensured that I was on track with everything to close. They answered any questions I had. I would definitely recommend them to any Veteran looking to purchase a home!

Published at a year ago

Martin , Ashley and Kaitlyn made this whole process seem so easy. Thank again.

Published at a year ago

Veterans united is awesome. Thank you Alice my loans officer for understanding my African accent. That means alot.

Published at a year ago

Awesome group. Extremely patient and will help you in any way possible.

Published at a year ago

I honestly wasnt sure what to expect going into this. Im very happy that I went with Veterans United and have even had a pleasant experience going through the homebuying process, which can be brutal for some.

Published at a year ago

Published at a year ago

This was our first time buying a house, so you can imagine we were clueless in how to proceed. Alice and her team were fantastic with the loan process. The webpage is easy to navigate to upload and sign documents. I was expecting so much more, but it felt seamless. Highly recommend.

Published at a year ago

Best team ever. I closed on a house in about 3 weeks only. Amazing job.

Published at a year ago

Absolutely do NOT give them your information! If you do they will call and call and harass you. If you tell them to stop, they will just give your number to another company that will also call and call and call everyday. Even if you block their number, they will call you daily with new numbers. This is a scam!

Published at a year ago

Very helpful and easy to work with. I would recommend every time.

Published at a year ago

Published at a year ago

This process was a very scary process for me and my family as we are first time homebuyers. The team at the Colorado Springs branch office, lead my Alice, was amazing at every turn. They made sure I was always informed of every piece of information I could possibly need, answering me and my wifes millions of questions. No matter if they where in a meeting or actively available, they where still there to make sure no question was left unanswered, no idea or contingency plan was left unexplored or set in place. When first offers for a house where not accepted for the house that was our dream home, they didnt just throw in the flag and say lets just try a different house they, within minutes, had a new offer already planned out and briefed it to me with military precision and detail. We did not expect to be buying a home at this early of a stage in our life and my career in the Army, but they exercised the Armys Warrior Ethos of I will NEVER Quit and I will NEVER accept defeat, and made this mission of getting my family a great home a success. I have never found such great dedication from a team, to help a veteran and active duty service member find a home. They didnt just help find a home, but went out of their way to make sure I had tools, contacts, and services in place to make sure I could continue to improve on my home, far after the home buying process was complete. The team here in Colorado Springs should be used as a goal and standard for all lending agencies and realty teams, not just Veterans United, for how to reach success in helping people buy a house that will become a home. All veterans and active service members should look no further than Veterans United for help finding their home.

Published at a year ago

They ruined my life and any chance for me to buy another house

Published at a year ago

Veterans United made one of my biggest dreams come true, and I am incredibly thankful for that. I am happy and proud to say I am a homeowner in Colorado. I decided to try my chance on a whim because Ive grown tired of renting, and Veterans United stood out to me because they cater to veterans like me. And I am soo happy I trusted myself. The process was extremely easy and stress-free from beginning to end. Our loan officer was always in contact with us for any needed questions or details. They helped us find awesome real estate agents to work with and we closed within a month! I am extremely happy and grateful to have had a team of people help us through this experience and for allowing to me to achieve one of my biggest dreams. Veterans United rocks!

Published at 2 years ago

Pray that this company isnt a match when you are searching for rates. The will hound you unmercifully with calls texts and emails. Please stop.

Published at 2 years ago

The best ever. They have great customer services. And will always help and assist you in the best ways. I love their work ethics and great customer service. Thanks to them now, I am a proud homeowner

Published at 2 years ago

It was a great experience working with Veterans United. The process was quick and easy. Jared Acklie was behind the scenes helping me throughout the entire process, answering all of my questions promply. Their portal was extremely user friendly. I highly recommend for any financing needs.

Published at 2 years ago

Just an amazing experience working with Alice and her team! And the process was so easy! I will definitely utilize them again in the future and referring to everyone I know!

Published at 2 years ago

STARTING OUT, MY EXPERIENCE WITH VU WAS GREAT! INITIALLY, I BEGAN WORKING WITH JARED AND HE WAS AWESOME. HE WAS VERY PERSONABLE AND WE HAD GREAT CONVERSATION. HE WAS ALWAYS AVAILABLE AND WILLING TO ANSWER ANY QUESTIONS THAT I HAD AND PROVIDE INFORMATION THROUGHOUT THIS PROCESS. KYLE WAS ALSO A GREAT VU CONCIERGE TO WORK WITH. THESE TWO MADE THE PROCESS RELATIVELY EFFORTLESS AND I WOULD ABSOLUTELY WORK WITH THEM AGAIN. MY EXPERIENCE WENT DOWNHILL WHEN MY FILE WAS TRANSFERRED TO ALICE. ALTHOUGH SHE IS VERY NICE, SHE ALWAYS SEEMED TO BE IN A RUSH WHEN WE WERE ON THE PHONE. SHE DIDNT REALLY LISTEN TO WHAT I WAS SAYING OR THE QUESTIONS I WAS ASKING AND WOULD FREQUENTLY CUT ME OFF MID-SENTENCE, WHICH IS A HUGE PET PEEVE OF MINE. ALSO, WHEN I GOT TO THE CLOSING TABLE, I WAS TOLD THAT I SHOULD HAVE DONE THE WIRE OF THE CLOSING COSTS PRIOR TO THE CLOSING DATE. I DIDNT KNOW THAT I HAD TO COMPLETE THE WIRE PRIOR THE CLOSING. MY LOAN OFFICER DIDNT BOTHER TO EXPLAIN THAT INFORMATION TO ME. LUCKILY, I HAD TIME TO GO TO NAVY FEDERAL TO GET A CASHIERS CHECK BUT THAT SITUATION COULD HAVE TURNED OUT TERRIBLY IF I DIDNT HAVE A BANK IN THE AREA. IT JUST SEEMS THAT SHE WOULD HAVE CALLED TO GO OVER ALL OF THAT INFORMATION WHEN THE FINAL LOAN DISCLOSURE BECAME AVAILABLE JUST ENSURE WE WERE ON THE SAME PAGE. SHE WAS TYPICALLY EXPEDITIOUS TO RESPOND TO TEXTS AND SHE DID A GREAT JOB EXPLAINING BUYING DOWN THE INTEREST RATE VS. PAYING A HIGHER DOWN PAYMENT SO I GIVE HER CREDIT FOR THAT. MY OVERALL EXPERIENCE WITH VU WASNT TERRIBLE BUT IT WASNT THE GREATEST EITHER. I WOULD LOVE TO WORK WITH JARED AND KYLE AGAIN BUT WOULD PREFER NOT TO WORK WITH ALICE IN THE FUTURE SHOULD I CHOOSE TO REFINANCE OR FINANCE ANOTHER PROPERTY THROUGH VU.

Published at 2 years ago

What a truly wonderful experience it was to work with Alice and her team of mortgage experts. Communication was awesome as the team requested items needed, announced when they were received, and always had a quick response with questions asked, through the entire process. What a surprise it was when we received 2 gifts and a card from Alice and her team. They are both displayed in our home already. I would highly recommend Veterans United and specifically Alice Schneider to any Veteran needing a mortgage. Thank you!

Published at 2 years ago

I would definitely recommend you guys to others! Very very helpful and understanding!

Published at 2 years ago

My husband and I applied through them back in 2020, as we were first time home buyers. Our personal experience was horrible. They would constantly change our agent without informing us. So, we never knew who to talk to. Trying to get our questions answered was difficult, we felt ignored the list goes on. After the 3rd time we decided to go with another company. My husband is retired army and the way we were treated was extremely disappointing. They only approved us for $250,000, we could not find anything decent in the range, we did ask about an increase to the va loan, but nothing. After going with another company, they approved us for $370,000. All the same information given, how does one company get more than another?

Published at 2 years ago

Published at 2 years ago

Martin Schneider did a fantastic job and helped my wife and I tremendously when it came to buying our first home. Everything we were unsure of, Martin was quick to put our minds at rest, and from home search to closing, he was available and punctual.

Published at 2 years ago

They are ready to get you a home. Always ready to work with you. Always!!!

Published at 2 years ago

The entire Veterans United team and affiliates have been incredibly helpful! They made the whole process simple, easy, and actually quite fun. They were always well equipped to answer my questions and get me what I needed. Hands down one of the best experiences I have had. 100% would recommend to everyone I know.

Published at 2 years ago

Quoted me for a very low amount for my area so I went with a local company which put me in my new home fairly quickly. I was amazed at the difference. I closed on my house for $377,000. Veterans united gave me a pre-approval amount of $295,000. Go to your local community credit union.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Overall the experience was near perfect. The upload fuction of documents and to do list was nice.

Published at 2 years ago

#1 Lenders for veterans forsure 10/10 would recommend!

Published at 2 years ago

Published at 2 years ago

Only use if youre active duty or you might confuse them. They will tell you whatever you want until its time to finalize the loan, then the story changes. They will hold out as long as possible to lock your rate in so they can get a higher rate.

Published at 2 years ago

Great experience all around, from start to finish there were never any in answered questions or issues they couldn t tackle. I appreciate the help and integrity. I will definitely recommend working with veterans United.

Published at 2 years ago

Published at 2 years ago

Yeah, NO.. I made a huge mistake by going with this company. I only went with them because it was recommended to me by my sister and my sister had great a experience with them, but not me. I believe the assistant is probably new, one thing that strike me with him was when he had said that the credits won t affect that much, we ll sad to say that my credit score went down because of you. The husband and wife had amazing attitude, but that assistant brags about himself and how he is the one that does everything when I only ask what happen to his boss, because I would rather talk to someone who was refer to me and he told me that he was the one who does everything and that he probably did the paperwork with my sister, no he didnt. The couple was great but the assistant Nope.

Published at 2 years ago

We had a very positive experience with Veterans United regarding our home refinance. Our personal loan specialist, Martin Schneider and his team, did an amazing job. Everything went smoothly from our application until closing. It was our pleasure working with them.

Published at 2 years ago

I highly recommend every that every Vet and Service Member look to the Colorado Springs Veterans United team for a smooth home buying process, in a very, very competitive market. All of the people that I worked with were knowledgable and down to earth!

Published at 2 years ago

Words cannot express my deep disappointment in this organization. I have good credit, and make alright money , and could not get approved through this organization. I thought this place helps vets? What a joke.They ran and lowered my credit score for no reason. A total waste of time. Go elsewhere.

Published at 2 years ago

I cant express enough how much I am sad and angry with these people. We started our process on December 9th of 2021. It is now January 18th of 2022. We submitted everything they requested online and told to wait. We figured because of the holidays coming up and whatnot that maybe they were just on break. We had given everything, we just need to get pre approval, or maybe we would be denied. We figured we would find out relatively soon. I had even emailed Alice if she had gotten everything, there was no response to that email.Well at the end of December, after Christmas, we called both Alice and Josh and customers service because Alice and Josh never answered their calls. Nor got back to us. After calling Customer service they reached out. Alice spoke to my husband saying we needed to provide more info. Well, no problem, except it took us contacting her to get her to tell us this. Well we got that information, she said we would be in the ball park of around 300,000 for pre approval. Cool, we could try looking at places while we wait on the official letter! Well we find a hone we really love, we still dont have a pre approval letter, so we tell her if she cant get the letter that day for this house so we can put an offer in then we have to go somewhere else. Admittedly we should have gone somewhere else. We get the approval for 215,000 which is the listing rate for the house. We have literally no wiggle room and asked if we could get pre approved for 232,000, which may or may not matter depending on how the inspection goes, but if we only have that one letter we also want to know what other houses we could get as they just applied the loan amount for the MLS. Well we are waiting for the new updated letter and now it is today! January 18th of 2022, a whole 40 days after we started this entire process, we get an email from her saying we are denied for any loan through them as the underwriter doesnt like my employment. Now, I am not necessarily upset that they didnt approve us, I am upset about literally everything up to this day. And if the people or person or whoever is going to respond to this from their office doesnt understand what I am mad about, then do not bother replying to this review. You are literally toying with our lives. If you would have told us that from the beginning, we could have done so much else trying to find a home. And just a reminder to the people over there that may have seen our file, my husband is disabled, and we needed a home before the end of January otherwise we would be homeless as we cant stay in our current house past January, we started this in December which could have been plenty of time, and maybe we should have just said no and gone with someone else, but you are literally ranked number 2 on most VA home loan lenders, but right now it certainly feels like you dont deserve that title at all.

Published at 2 years ago

Called and instantly hanged up on by Alice

Published at 2 years ago

Published at 2 years ago

The entire team was communicative, professional and respectful throughout the entire process. I appreciate their hard work to help me refinance my home. Outstanding job!!!

Published at 2 years ago

Published at 3 years ago

Absolutely exceptional service and professionalism. I could not be more pleased with the expert knowledge of the underwriting and closing process to make the experience smooth and timely. Thanks again Alice & Team!!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Very responsive to questions I had and overall great experience.

Published at 3 years ago

Veterans United made closing on a house very easy. Alice Schneider was always on top of our paperwork allowing is to close in a few weeks. Would definitely recommend.

Published at 3 years ago

Very easy to work with and made buying a house extremely fun

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Alice was absolutely phenomenal! I highly recommend her. She was able to save us a lot of money and is incredibly knowledgeable about VA loans etc. We switched to her halfway through our home buying experience and she was still able to keep us on track to our closing date and got us lower rates than the previous lender. Thank you Alice and associates!!

Published at 3 years ago

Veterans United made home buying easy and stress free. The team gave me the best care and help. I definitely recommend Veterans United for any home buying. They have a wonderful team and Im proud to have worked with them.

Published at 3 years ago

Great experience! Would recommend to everyone!

Published at 3 years ago

Published at 3 years ago

Heres a company you never want to work with. Asked my agent specific questions he would not answer. I got emails in response that purposfully ignored my questions. To me thats enough to say this is not an honest company. Any lender can do VA loans, there is zero reason to work with a company that cannot answer simple questions. As a veteran it disgusts me this company calls themselves Veterans United. To be clear to anyone reading this nothing really happened, they just would not answer a simple question related to my circumstance. Even if you dont know the answer, a simple let me check would suffice. But to just ghost people is down right rude. They must have enough clients they dont care if they lose a few. Then they shouldnt really care about this review either. There are so many great lenders out there, read the negative reviews here and move along.

Published at 3 years ago

Published at 3 years ago

I ve only heard how hard the home buying process is never experienced it and will never know because Alice and her team at Veterans United made it so easy and fast. I highly recommend their services if you looking at purchasing a home.

Published at 3 years ago

We got a great rate and it was a pleasant experience. The website was easy to navigate and we felt supported throughout the process.

Published at 3 years ago

Great people. Great process. Easy purchasing. Great experience.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The lender made the buyer jump through so many hoops! Delayed closing, put up all sorts of road blocks. Frustrating and unnecessary for everyone!

Published at 3 years ago

Using this company for our home loan was a huge mistake! Their name implies that they do VA home loans, but they requested paperwork and proof of things far beyond what the VA requires to qualify for a loan. They also never answered the phone if you have questions. Don t really tell you anything about what s going on unless their requesting more absurd proof of everything. We had to call a manger and report our lender Matt. We went above and beyond with this guy and our last straw was him accusing my husband of providing fraudulent paperwork and then told us we couldn t even use his VA retirement as part of income! This was our first time buying a home and it was miserable! We ended up switching to another mortgage loan company and I m already impressed with the difference in customer service and the process! If I could give veterans United 0 stars I would!

Published at 3 years ago

I received exceptional service from Alice and the Veterans United team. This was my first home loan and they made the process seamless with a very not straightforward situation. I would highly recommend Veterans United to all of my veteran friends.

Published at 3 years ago

Finished closing paperwork faster than expected. Made what couldve been a very overwhelming process feel like just another walk in the park

Published at 3 years ago

Alice and her team were so easy and positive to work with. I appreciated their clear and prompt communication. I shopped lenders and they beat all the competitors rates! They processed my loan so quickly that we could have closed early if desired. I will recommend to anyone I know in the CO Springs area looking for a great lender!!

Published at 3 years ago

Great experience, could not ask for more. Alice from Veterans United Colorado Springs went above and beyond. I was not expecting that the process of buying a first home would be so smooth. Would definitely recommend to my family and friends.

Published at 3 years ago

Published at 3 years ago

Veterans United absolutely needs to be on your home buying team! Their work ethic, professionalism, and expertise is unmatched.

Published at 3 years ago

My experience with Veterans United was first rate from start to finish. Alice helped me find an amazing realtor and made the loan process much easier than I ever thought it could be. She got us to the closing table in only 16 days after we submitted our offer. Our family will forever be appreciative of the work Alice at Veterans United and our realtor Blair Dinkins did to help us get our forever home.

Published at 3 years ago

Alice with Veterans United of Colorado Springs was amazing. She was always available to answer our questions and was so helpful. She was kind and professional throughout the whole process, even though we never got to meet in person due to COVID.

Published at 3 years ago

Exceptional service. Veterans United made my home purchase very easy. Highly recommend them.

Published at 3 years ago

I recommend Veteran s United to any service member looking to buy a home. Great service and great experience.

Published at 3 years ago

Closed in 22 days!!

Published at 3 years ago

It was a pleasure working for Veterans United. They not only helped make it possible for us to be first time home buyers as veterans, but they also were there with us through thick and then. Throughout coroma virus, job loss, news jobs, income changes they were there each step of the way for us. They also even ensured that we stuck to the budget that we gave them which we grew to strongly appreciate. Needless to say not only did they help us out by allowing us to buy a home in Denver which is one of the most competitive sellers markets we have seen; but to our surprise they provided and even lower interest rate than promised which we found to closing. They helped us through multiple offers and multiple contracts that fell apart and always had our best interest. We would recommend recommend for veterans over any other lender. We thank God for Veterans United.

Published at 3 years ago

Ive had many doors closed in my face over the years regarding home ownership because of irresponsible decisions I made more than 20 years ago. I was beginning to lose faith in achieving the American Dream. I felt like reaching out to Veterans United Home Loans was a long shot, but decided to do it anyway. Veterans United made a 13 year dream I had of purchasing my wife a home a reality....and, did it in less than two months!!Thanks Veterans United (Alice Schneider, Neko Knibbe, and Kevin Almazan)!!!

Published at 3 years ago

Published at 3 years ago

Veterans United made my original VA loan and VA Streamlined refinance incredibly easy. They were incredibly professional, very responsive to my questions, and they did everything but hold my hand along the way. I hope to be able to patronize their services and expertise again in the future.

Published at 3 years ago

Published at 3 years ago

I planed to refinance my house with local company and called them twice but no answer. Later someone called me back I answered the phone but getting hung up on me. Probably they have enough customers that s why they don t need anymore.

Published at 3 years ago

Alice and her team were a pleasure to work with. Neko helped with getting my paperwork started and questions. Betsy and Michael were there when to help with the paperwork process and made sure I had it right. I hope to work with them all again and highly recommend Alices team!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Alice Schneider and her team are wonderful! She made sure that our home purchasing process, especially on the financing end, went seamlessly. Alice aired on the side of caution to prepare us for any possibility but in the end, it worked out better for us that we could have hoped for. Alice is a busy woman but does her very best to get back to you when she can and provide answers to your questions to the best of her ability. It is a delicate song and dance between the lender, the builder and a nit-picky underwriter but Alice handled it with grace and ease under challenging circumstances and always maintained composure and an encouraging attitude to us as first-time buyers. Alice made it a point to be at our closing and had everything on her end ready to go and organized. Alice did everything in her power to ensure that we made it to the closing table as happy customers on the financial front and we appreciate her efforts, pleasant customer service and accommodating nature!

Published at 3 years ago

Published at 3 years ago

Veterans United isnt just another average company assisting Veterans! They actually care and give the process an extremely personal touch. Homebuying through Veterans United is must, highly recommend!

Published at 3 years ago

United Veterans is an amazing company to do business with. Alice and Neko were both knowledgeable and extremely helpful. They made what could have been a painstaking endeavor and made it painless, quick and easy!!! We also love our gift we recd from UV. Thanks, Manny and Victoria Garcia

Published at 4 years ago

So we had Benchmark as our lender and some of the information we were being fed was difficult to swallow. Then within a week of closing I consistently saw Alice on facebook ads and such that I had to give it a try. Withing 24hrs we spoke about the numbers and how everything that we wanted made sense. Upon completion of our loan processing and approval there was no doubt that Alice knew her job. There was no bizarre estimates and insane numbers for closing costs. Alice thank you for doing such quick work to get us approved and remain in the home we wanted. Its very unfortunate that Benchmark was so hard to work with towards the end. We will be spreading your name all over. We are grateful! Thank you and I hope you continue to enjoy life.

Published at 4 years ago

They made the process so easy! Definitely felt comfortable even though we were first time buyers

Published at 4 years ago

This is our second home using Alice and the realtor she referred us to on our first home and I can say that we are now lifetime customers to both. Alice provided her personal number and was readily available to answer any question at any time. The process is very automated, smooth, and did not impact our daily lives. The official closing documents we all digitally signed online which even helped reduce the time spent at closing and more time to move into our new home. We can not thank Alice enough for everything she has done for us and how accommodating she was during the whole process!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

This was our second VA loan with them, Alice makes the process as easy an accurate as possible. I definitely recommend them for any VA loans including the rate reduction streamline loan, the process was a breeze. Thanks Alice for all your help.

Published at 4 years ago

Great Company

Published at 4 years ago

Veterans United is the absolute BEST in the home loan industry when it comes to knowledge of the loan process, accessibility and communication, and overall customer service, if youre serious about investing in a new home, I strongly encourage you to get serious about the lender you select, and speak with a Loan Officer from Veterans United Home Loans.

Published at 4 years ago

We love working with Veterans United! I highly recommend working along side this team.

Published at 4 years ago

Amazing experience would highly recommend thank you guys so much

Published at 4 years ago

This was my first home purchase which I had contemplated years in knowing the frustration of dealing with other lenders. I reviewed the background of Veterans United Home Loans and filled out the paperwork. The process was so easy. The whole team was patient and diligent in assisting me in every aspect of my Home Loan. I am retired Army and I continue to work with soldiers everyday. I have become an advocate of Veterans United Home Loans. So when I hear soldiers talk about purchasing their first home I direct them to Veterans United, I told them its like being with a team and family and you cant go wrong. So dont hesitate, they will guide you in the right direction without feeling any kind of pressure.

Published at 4 years ago

Had an amazing experience, I highly recommend them to everyone. They helped me throughout the process and made it simple and easy for a first time home buyer. I am very grateful!

Published at 4 years ago

Our experience with Alice and Veterans United have been so easy. Alice communicates very well and makes sure you know all the answers up front. The process has been so effortless!!!

Published at 4 years ago

Efficient and user friendly on-line system and ready access to the loan officer. Easiest home loan process we ever experienced.

Published at 4 years ago

Published at 4 years ago

I had an awesome experience working with veterans United. Very knowledgeable representatives. They have answers to your questions along the process and will make it as smooth as possible. Thanks!!

Published at 4 years ago

Published at 4 years ago

This was my second transaction with VU. I went with them exclusively for a VA IRRRL quote and refinance because I am so pleased with the customer service and ease of use that I have had with them so far. This experience only further confirmed that, as I went from start to closing/finish in a mere 11 days during a pandemic. WOW! VU homebuyer for life!

Published at 4 years ago

Published at 4 years ago

Kyle and his team Evan and Jaclyn were great! They were great on communication and we had a closing date of under 20 days on which they were able to accomplish! They were awesome! I recommend them to anyone. I will say that the only issue I had was when they sent out our initial CD, we were getting a signicficant amount of money back, but when they sent us our final CD, it was a lot less money back because there was a maximum cash back at closing, which I wish was disclosed, but I guess thats my fault for not researching. Either way, they were great and EXTREMELY helpful in the home buying process, (especially for first timers), which is really stressful in the first place. Thanks VU! :)

Published at 4 years ago

Working with Alice was a pleasure. I will recommend Veteran s United to ALL of my fellow veterans.

Published at 4 years ago

Alice is a great agent to work with. she is very nice and professional. she responds very fast and is always there for any question we have. she also helped us to get a good rate. it was a great experience to work with her.

Published at 4 years ago

Veterans United and Alice know what they are doing when it comes to home loans. They take all guess work out of the process and provide detailed information to the home buyer. We, as military retirees, appreciate when service is prompt and thorough. Thank you Veterans United and Alice Schneider.

Published at 4 years ago

Published at 4 years ago

This is the 3rd time we have done a loan with Veterans United and highly recommend their service to anyone needing a new home loan or a refinance. The service is impeccable. Alice is always professional and always responds so quickly. Everything always moves so smoothly. Thank you!

Published at 4 years ago

I did everything my team told me to do from the the very start. I kept calling my team lead and always got his voicemail. Dont think we even talked on the phone once. I was told in the beginning I was pre qualified. Then last minute I was told I wasnt qualified. Recommended to fellow brothers and sisters in arms only to realize how little VU has helped me.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Worst experience of my life. They wanted documents that I literally couldn t get ahold of. They also couldn t tell me a closing cost until the day of closing. It went from Ernst money will cover all the closing to were keeping all your Ernst money and you have to pay cash out of pocket. Don t do it

Published at 4 years ago

I highly recommend Veterans United Home Loans for your lender. I have had multiple loans through them and each one was quick and easy. One of our closing took only 16 days from putting in an offer. Thats due to the diligent work from the specialists that work there. They have ensured we received the best interest rate and a payment we could afford. We will be using Veterans Unite Home Loans as our lender in the future and I hope you do to, because you wouldnt be disappointed.

Published at 4 years ago

Highly recommend using Veterans United to make your home purchase. Alice is great and she will walk you through the entire process. Majority of our process including the application and subsequent paperwork is done on-line. Most of the pre-approval and any documentation I needed to provide was all done on-line through my phone. We have purchased a previous home using the VA loan process, Veterans United was by far the easiest.

Published at 5 years ago

I would recommend to anyone looking to purchase a home to look up Veterans United! The professionals there will walk you through the entire process from the questions to when the paperwork is signed and you are a home owner. If youre a first time home owner as I was, these are definitely the professionals you want on your side! I personally recommend Alice Schneider for the best service and experience.

Published at 5 years ago

Published at 5 years ago

Tried to call their office during business hours and I get the automated message. I tried the operator as well as the pre-qual option and it just hangs up on me. Stopped by the office during business hours and the doors already locked. I ll definitely not be returning.

Published at 5 years ago

Veterans United makes you go beyond the requirements of the VA. Veterans United was willing to let us go homeless while we wait a month for a lead test in the well water. The lead test was not required by the VA. I switched to a local lender and closed 1 week later. Veterans United doesnt look out for veterans. I had the worst home buying experience with Veterans United.

Published at 5 years ago

used Ms. Alice and her team in Dec 2018 when I bought my home, and received great customer service from them. When I found out I was able to refinance I used Ms. Alice again to help me with the process and received once again the best customer service that I could ask for. Veteran United Home Loans from start to finish took care of every little detail and I was always informed on the process of my refinance. I would recommend Ms. Alice and her team in Colorado Springs or Veteran United Home Loans to any Veteran looking to buy or refinance. Thank you sincerely Rodney & Tamela Hiers

Published at 5 years ago

Joke of a company, I asked a simple question and got ignored, sent 2 emails and called twice. Never got a call back, I started the process to get a pre-approval, they ran my credit ( mid 700s ) signed what they wanted, I asked a simple question as to why they wanted linked to my personal bank account and instantly got ignored and never heard from them again. Dont trust them at all. I placed a fraud alert on my credit just to be safe after all that. They also wanted a Divorce Decree from 9 years ago.

Published at 5 years ago

Published at 5 years ago

Veterans United is a great organization to work with. They are friendly, informative, and caring. I have enjoyed my experience with them both in purchasing a home as well as refinancing our mortgage. The ability to sign documents electronically made the process very smooth and timely. I would highly recommend Veterans United to others.

Published at 5 years ago

Published at 5 years ago

I am a local REALTOR and had to deal with VU. They were kind over the phone but so incredibly SLOW. My biggest disappointment was they sold my client on the loan and a week before closing transferred his file to another lender. Several conditions, including closing costs, were not accurately depicted and we found out last minute my buyer had to bring several thousand dollars to closing they werent counting on. Buyers beware.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Alice made our first home buying experience accessible and stress free! She was very knowledgeable and guided us through each and every step as well as answering any questions we had. Expert on VA home loans, and incredibly responsive! Highly recommend for first time home buyers, military veterans, or active duty military members.

Published at 5 years ago

Great experience and received a great deal from Alice Schneider in Colorado Springs Co.

Published at 5 years ago

Published at 5 years ago

Do not recommend. My husband is leaving the army in a week and we had a house under contract and were set to move in Aug. 12. Veterans United contracted out an appraiser to appraise the house and he appraised it way too low. He didn t count the completely refurbished garage as a room, he didn t wait to hear back from Tide Water, he compared the selling price to three non refurbished homes that sold in the area, not three that were similar to ours. Even after sending in a letter to fight this, Veterans United said it was out of our hands. Now we have to find a new mortgage company and pray to god we can figure this out by next Friday or we are homeless. (Currently stationed at fort Carson, husbands new job through ABF freight is in Atlanta and our closest family is in DE, 26 hours from Carson and 13 from Atlanta. We have a 5 month old, 1 the old, and 3 yr old.)

Published at 5 years ago

Great to work with! So glad I used Veterans United. Turned down by others and thankfully so. They care about the veteran population and it shows!!!

Published at 5 years ago

Alice Schneider made this loan process simple. She s knowledgeable, caring, and professional. She close our first home within two weeks and executed it flawlessly. Absolutely recommend her to everyone. Hands down one of the best loan officer. Thank you Alice for the smooth transaction.

Published at 5 years ago

Doesnt get much better or easier for a veteran to get a home loan. Did everything online and still had someone local to answer any questions that I may have had.(But it was all self explanatory)

Published at 5 years ago

Published at 5 years ago

Veterans United has been wonderful to me. I used them based on a recommendation from a friend and I dont regret. First and foremost, I do my best to support Veteran owned businesses. That was an immediate plus form. Jason Bals is who I worked with and he was amazing. They were able to move my closing date to an earlier date, which I am sure caused them a bit of stress, but they satisfied this customer. The socks you get in the welcome packet and the wine glass congradulating the closure are nice touches too. Great experience all around! Thank you Veterans United!

Published at 5 years ago

Veterans United was easy to work with. Alice responded quickly and professionally. Our loaned closed 11 days earlier than originally expected. Alice understood our predictiment, working weekends and evenings as needed to push our home loan forward. It was a great experience. I highly recommend you work with Veterans United for you home loan needs.

Published at 5 years ago

Good service I will definitely recommend to my friend.

Published at 5 years ago

The home buying process can be long and tedious, but having the Veterans United team in our corner really did make it easier. Having now bought our home, I truly dont know how we would have done it without them. They really do look out for you. The team who assisted us did not give up until the time was right and we found our perfect home. If we ever go through home buying again, Veterans United will be my first call.

Published at 5 years ago

Published at 5 years ago

Went in once and talked to a gentleman who was super helpful. That was a great experience. On two separate occasions however I tried to deal with a lady called Alice. Both occasions months apart she was quite rude and honestly was too busy to provide any sort of useful assistance. Both occasions I got the impression she was home rather than the office and had other priorities. While I understand things come up, she could have at least made an attempt to be professional in her communications. Cant say that really makes me want to do business with them if she is what they have to offer for a standard of service. UPDATE: (response to the owner) I just wanted you to know that I did in fact send an email to the one you provided on March 14. After a month, no response ever came to that email.

Published at 5 years ago

Published at 5 years ago

These people turned me away because of my credit score. Don t let this happen to you. If you served our country you deserve the right to buy a home. It s rediculous these people have such a deceiving name. Thanks for making me feel so hopeless. Fortunatly there are people out there that actually care and want to help you and your family get into a home. Many other places offer real help to build back credit and qualify for a home without just cutting your hopes and dreams down like an HOA complaint letter. Oh yeah and Lighthouse is a scam stay away!

Published at 5 years ago

Published at 5 years ago

I lost my home during hurricane sandy while the home was a va loan I had no help and forced to short sale that was over 2 years ago so I lost money and owe 100k to the va. This company only wants to use va loan cause the bank will be insured by the VA doesnt want to look at other options. Even with 8k a month income now they dissapeared to help a iraq war disabled veteran who lost his home. Luckily I found a different bank willing to go above and beyond and help a friend in need with children and a wife.

Published at 5 years ago

I would recommend Veterans United to any person or family looking to buy or refinance a home.

Published at 5 years ago

Thank you Veterans United!

Published at 5 years ago

From the beginning to the closing we had a great outcome. We would definitely recommend VU to anyone who is looking to purchase a home. They actually cared about us and making sure we got approved with no issues at all. Thank you VU!!

Published at 5 years ago

Alice Schneider was wonderful to work with. She always kept us very organized and on track. She did a wonderful job keeping us informed and made the loan approval process very smooth for us. Thankyou Alice!

Published at 5 years ago

This company is absolutely horrible when it comes to serving our veterans. My father who was wounded in Vietnam has 2 purple hearts And a serve the country for almost 10 years finally decided to use his VA to get a house here in Denver, Colorado we went with veterans United with the understanding that they are tuned more towards veterans Even though my father has a 700 point credit score and makes $40000 a year they only approved him for $217000. Here in Colorado you cant even get a condo for that much. Next they put him in touch with two realestate agents who were beyond snotty both of which demanded that my father put $3000 earnest money down since he wasnt putting a down payment and even told him that they would not allow him to make an offer on a house unless he puts the earnest money down. One even had the nerve to say just because your a veteran do you think you can get a house for free?. If you are a veteran and dont make more than a $100000 a year do not, whatever you do do not go with this company they will rip you off and pretend that theyre doing a va loan when in actuality theyre doing and FHA which is another thing that they did to my father. My father called His VA representative and after telling them what this company did to him with a 217000 dollar loan and 1475 a month payments the rep told him that this company was a joke disguising itself as vet friendly to jump on the support our troops band wagon. My father went elsewere and got 340000 loan 0 down and 1000 a month payments.

Published at 5 years ago

Published at 6 years ago

Thanks to all of the Colorado Springs VU team for making the loan process go smoothly. They were there for us every step of the way and we were able to close on time. I have already recommended you to another veteran i know. *** A special thanks to Chris!

Published at 6 years ago

A seamless the process from start to finish with VU! I attribute much of that to how expertly managed our loan was by Alice Schneider!

Published at 6 years ago

Published at 6 years ago

Loved working with Alice and her team! She made the whole process from pre approval to closing so easy. As first time home buyers we were always asking questions and she was always prompt with our answers. Definitely recommend with with Veterans United hands down a great experience!

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

FAST EASY PAINLESS PROCESS. TOLD ME WHAT I NEEDED AND THEY HANDLED THE REST....AWESOME SERVICE

Published at 6 years ago

anyone else have to prove where their funds in a savings account came from?

Published at 6 years ago

Excellent company. Courteous and professional staff. They made everything about the home buying process a very positive experience for us.

Published at 6 years ago

Rate is good, staff is excellent and the process is easy. Closing on time all depends on how fast you can get all of your boxes and they guide you every step of the way. I would definitely use them again.

Published at 6 years ago

I was appalled by the customer service my husband received while on the phone with Alice. We are first time home buyers and arent sure of the entire process that it takes to get a home loan. She called him and YELLED at him and went as far as saying I dont understand what you dont get about this! Never again will we be looking to go through them. I am absolutely disgusted. What a way to treat a veteran.

Published at 7 years ago

I have to say I could not be more satisfied with Grant Schnieder and his team. If not for his excellence I would not have the home I live in now. Not just that, but the extra mile he has gone for two outstanding Re-Financings. This last one brought my rate down by another .50 After receiving the usual mailers I had to ask Grant if maybe it was time to take a look at a solid, honest, no B.S. quote; and he, again, pulls it off! I would stop throwing the laurels at this, but that extra mile showed up on my doorstep, in the form of a mysterious box filled with Pizza Themed gifts. After looking through the box I found a note from Veterans United, from Grant and his team. I didnt remember saying anything about my family being in the Pizza bizz, but Grant apparently did. I guess my sons work shirt from our familys Pizza Joint tipped him off. I will take my business no where else!

Published at 7 years ago

My husband and I had the pleasure of working with Alice Schneider. This was our 2nd time buying a home and I can say without a doubt it was as smooth as possible. Alice even sent us some family board games as a thank you which the kids loved! Not only will we be recommending Veterans United but specifically Alice to everyone we know, we will be using her services in the future as well. Thank you Alice!

Published at 8 years ago

My wife and I worked with Alice Schneider and I have nothing but good things to say about the process. We had worked with another mortgage lender before going to Veterans United and it was a disaster. Alice ensured everything was good to go before we even put an offer on a house just so there would be no surprises. Our rates are great and we have zero complaints about the service we received. Just to note, I am not sure what Chad Cherrys one star review is about but none of the things he mentioned were ever involved in our process. If you check his reviews, he is a habitual one star contributor. Some people just cant be happy with anything...... Veterans United has a great track record with positive reviews from literally thousands of people (company as a whole).

Published at 8 years ago

When I received orders to move from overseas to the Colorado Springs area my wife and I decided we were interested in buying our first home in the Colorado Springs area. Originally, I was considering working with a familiar mortgage company without a local presence. However, after they had trouble reading my military pay stub (LES), I decided to check out Veterans United to talk to someone with experience working with active duty military. Boy, am I glad that I gave Grant a call at Veterans United! I am convinced that without Grants boots on the ground, spot-on advice and information about the local market and VA loan closing timelines, underwriting requirements and relationships with local appraisers and realtors, we would not have been able to secure our first home and close as quickly and painlessly as we did - using a VA loan! In a sellers market with homes moving quickly, having Grant and his team (thanks, Dmitry!) give me regular updates and easy-to-follow checklists for required documentation made it easy to close on time! Also, the rates and fees at Veterans United were very comparable if not lower than the other mortgage banks I checked with and they offered a no-fee rate lock that gave me peace of mind. I have to note as well that Veterans Uniteds online e-document system is great, too! It made reviewing and signing all the applications and disclosures a breeze from the other side of the world with a busy schedule. Grant and Dmitry were easy to get a hold of even at late hours and always returned my e-mails timely. Dmitry even pulled up his laptop late one evening to push a last-minute document to the underwriter to ensure an on-time closing! And another benefit of going with a local mortgage broker - Grant actually attended the closing in person with all the required documents in order and confirmed the funds were wired on time to the escrow/title company. The whole team at Veterans United was nothing but great to work with and I would highly recommend them to any active duty military considering relocating to the Colorado Springs, CO area!

Published at 8 years ago

Veterans United was very easy to work with and made the lending process a breeze!

Published at 8 years ago

Published at 8 years ago