Premier Members Credit Union

I had occasion to meet with Laurie O' Farrell last week to open business accounts. Laurie is knowledgeable and gave me advice how to proceed. Also, she's very professional and knows both her job and my money. When someone is this helpful, they need to be acknowledged for their service to a customer. 5 stars 🌟 and I will be moving all my accounts to Premier now so she can help me further. Best of luck in your future endeavors Laurie! Andrea-

Published at 2 months ago

I came in to withdraw money because I needed a better interest rate. And the teller, Jared, not only knew that there was a new certificate that would give me the same amount of interest as the other bank I was going to move it to. But that it had a no penalty withdrawal which meant I could put even more money into the certificate! Super grateful for such a knowledgeable teller like Jared helping me out!

Published at 2 months ago

No stars if possible!!! Customer service is incompetent on procedures and policies! Nothing is done the same and depending on who you speak to and what they feel like or don't feel like doing, has had great effect on my life! I contacted customer service regarding fraud charges on my account. Because it was a Saturday, I was told the dispute time of 7-10 days would not start until Monday. A response letter would be mailed after that time informing me of the outcome! I will pursue the merchants myself! Time to find another bank!

Published at 3 months ago

Every time Everyone when I come to PMCU on Arapahoe in Boulder always greets me with a smile and a wave from Monika. I feel welcome and well served. Great place to do banking😊 I have been there over 10 years doing loans and banking.

Published at 4 months ago

The staff are Always pleasant! They are competent and professional, while still making you feel like you are both human beings. I was very happy to see Monica there. I also like the accessibility and parking at the Arapahoe location.

Published at 3 months ago

WARNING ⚠️ THIS IS THE CROOKEDEST BANK I'VE EVER EXPERIENCED. DO NOT GET AN AUTO LOAN WITH THIS COMPANY.
The only good thing I have to say about this bank is they won't be around long. Most of the tellers are great. however the management team is very dishonest.

BEFORE YOU EVER CONSIDER A BANKING RELATIONSHIP WITH THIS COMPANY READ PREMIER MEMBERS REVIEWS... YOU WILL LOSE MONEY DEALING WITH THE "The Artisans of Banking"!!!!

Published at 4 months ago

Premier mambers Credit Union is a wonderful place to have an account with. They are fair, competent and easy to work with credit Union. Their banking app makes banking so easy. I have a business account with them and I use their app all the time.

Published at 3 months ago

I've been a member for nearly 40 years, starting with Boulder Valley. As an advocate of credit unions, I pay attention to staff. At the top of this list is Monika Gay. She personifies personalized banking. The extensive list of assets includes getting to know members, complete knowledge of banking systems, earnest sincerity, and obviously likable person. Monika is a true asset to PMCU and its members.

Published at 5 months ago

Published at a month ago

Published at a month ago

I have been with premier member (IBM) for 50 years.I done and used all of there services , and feel very good about there working with me in years to come. Glen

Published at a month ago

Excellent

Published at 2 months ago

I came in to withdraw money because I needed a better interest rate. And the teller, Jared, not only knew that there was a new certificate that would give me the same amount of interest as the other bank I was going to move it to. But that it had a no penalty withdrawal which meant I could put even more money into the certificate! Super grateful for such a knowledgeable teller like Jared helping me out!

Published at 2 months ago

I had occasion to meet with Laurie O Farrell last week to open business accounts. Laurie is knowledgeable and gave me advice how to proceed. Also, shes very professional and knows both her job and my money. When someone is this helpful, they need to be acknowledged for their service to a customer. 5 stars and I will be moving all my accounts to Premier now so she can help me further. Best of luck in your future endeavors Laurie! Andrea-

Published at 2 months ago

Published at 3 months ago

I have been banking here for decades and love all the foks working here. I enjoy having a local bank staffed by my neighbors too. good experience all around.

Published at 3 months ago

Great experience as always at PMCU, in Arapahoe. Customer service is top. Amanda and Jacob were super helpful!

Published at 3 months ago

The staff are Always pleasant! They are competent and professional, while still making you feel like you are both human beings. I was very happy to see Monica there. I also like the accessibility and parking at the Arapahoe location.

Published at 3 months ago

No stars if possible!!! Customer service is incompetent on procedures and policies! Nothing is done the same and depending on who you speak to and what they feel like or dont feel like doing, has had great effect on my life! I contacted customer service regarding fraud charges on my account. Because it was a Saturday, I was told the dispute time of 7-10 days would not start until Monday. A response letter would be mailed after that time informing me of the outcome! I will pursue the merchants myself! Time to find another bank!

Published at 3 months ago

I ve always had very good service at Premier Members CU. Whether in person or on the phone, everyone I ve spoken to has been professional, polite, and friendly.

Published at 3 months ago

Premier mambers Credit Union is a wonderful place to have an account with. They are fair, competent and easy to work with credit Union. Their banking app makes banking so easy. I have a business account with them and I use their app all the time.

Published at 3 months ago

Laurie and Monica were. Very helpful and solved my requests with a smile

Published at 4 months ago

Every time Everyone when I come to PMCU on Arapahoe in Boulder always greets me with a smile and a wave from Monika. I feel welcome and well served. Great place to do banking I have been there over 10 years doing loans and banking.

Published at 4 months ago

Published at 4 months ago

WARNING THIS IS THE CROOKEDEST BANK IVE EVER EXPERIENCED. DO NOT GET AN AUTO LOAN WITH THIS COMPANY. The only good thing I have to say about this bank is they wont be around long. Most of the tellers are great. however the management team is very dishonest. BEFORE YOU EVER CONSIDER A BANKING RELATIONSHIP WITH THIS COMPANY READ PREMIER MEMBERS REVIEWS... YOU WILL LOSE MONEY DEALING WITH THE The Artisans of Banking!!!!

Published at 4 months ago

I love my bank PM CU in my banker is absolutely the best helpful, kind, courteous, and always there for me. You rock Monica Gay branch manager

Published at 4 months ago

I have been totally satisfied with the service at the Boulder Premier Members. I especially want to thank Laurie for putting in all the extra time working with me cashing US Savings Bonds.

Published at 4 months ago

I had a bizarre and unpleasant interaction with the branch manager, but the tellers seemed polite and professional.

Published at 5 months ago

Ive been a member for nearly 40 years, starting with Boulder Valley. As an advocate of credit unions, I pay attention to staff. At the top of this list is Monika Gay. She personifies personalized banking. The extensive list of assets includes getting to know members, complete knowledge of banking systems, earnest sincerity, and obviously likable person. Monika is a true asset to PMCU and its members.

Published at 5 months ago

Our family has banked with PMCU forever grandparents, aunts, uncles, my sister, myself, and my daughter now too... Laurie at the Arapahoe branch helped us set up a child account and was so sweet and patient she was so helpful and explained everything to us in detail love this bank great people too 5 stars highly recommended

Published at 5 months ago

Years of satisfaction with services provided

Published at 6 months ago

Published at 6 months ago

Jacob was an enormous help today regarding the smartest way to save my money. Many thanks to him and PMCU on Arapahoe!

Published at 6 months ago

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

Jenna at Arapahoe gave amazing service and was very happy to help with all my needs!!

Published at 8 months ago

Great customer service! Great people great service!

Published at 8 months ago

Published at 8 months ago

Very nice to deal with!!

Published at 8 months ago

Published at 8 months ago

I have been a long time member with PMCU. Monika is always the person I look forward to seeing. I trust her with all of my financial transactions and questions. She is professional and knowledgeable with many years of excellent customer service experience. Monika takes time to get to know you as a person and listens to your needs as a client which sets her apart from the rest. I highly recommend Monika for any banking needs!

Published at 8 months ago

Max and Monika were so helpful in getting my deposits and transactions completed today . And working with teller also. Thanks. Steve

Published at 8 months ago

Always helpful

Published at 8 months ago

Monika, at the 55th and Arapaho branch, spent quite a bit of time helping me understand my PMCU credit card. She corrected the false information given to me by the online support line. She was patient, smart and helpful. I cant recommend Monika enough for her help and suggest that if youre looking for a PMCU branch to work with, Id go with Monika at the 55th street branch in Boulder. Im giving 4 starts because the online banking support line was useless, but Monika made up for it.

Published at 8 months ago

PMCU is fast and efficient. Easy to work with the people there.

Published at 8 months ago

Published at 8 months ago

I love PMCU! Ive been with them for 8 years and they have always been very helpful. Plus, their app works great.

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

The people who work here are awesome. (Arapahoe branch in Boulder). They are friendly, knowledgeable, and ready to help. Laurie and Monica have helped me resolve any problems or questions I have about transactions. It s so refreshing to have in person service!

Published at 9 months ago

Published at 9 months ago

The teller was very patient, friendly,and efficient.

Published at 9 months ago

Laurie and Monica were really helpful and welcoming. Banked here for years and havent had any problems. I highly recommend!

Published at 9 months ago

Published at 9 months ago

I ve been banking with Premier Members for over a decade. I trust them and they are supportive of my financial goals.

Published at 9 months ago

Although I moved 250 miles away, I kept my main checking account at Premier. Why? EXCELLENT service, meeting my needs.

Published at 9 months ago

I ve been into the Arapahoe branch several times. The branch manager, Monica, was very welcoming and friendly. She very quickly resolved my issues and answered my questions. She personally walked me to the teller and introduced me as I completed my transaction. The teller showed the same friendly service and it was evident he enjoys working there. They were both engaging. This is the best experience I ve had in a bank!

Published at 10 months ago

Published at 10 months ago

Just popped into Premier Members on Arapahoe in Boulder and they were so tremendously helpful! The service was excellent, thorough and all with a positive and friendly manner! Excellent!

Published at 10 months ago

I ve had an account with limited use and visited the branch on Arapahoe in Boulder today to add money and start using the account more. The folks at the Arapahoe branch excel in customer service and support. I ve never had a better banking experience!

Published at 10 months ago

Wonderful attention from Monika and Maria, very diligent and above all, they are always available to help us as clients. Very human and very empathetic. I wish you all the success and many blessings from God. Merry Christmas

Published at 10 months ago

Premier Members Credit Union provides excellent customer service, refreshing at a time when so many banks outsource this very important connection between customers and the institution. A+ organization.

Published at 11 months ago

Great banking services I will be using them for many years to come in the future and would recommend anybody looking for a great credit union to use to do the same.

Published at 11 months ago

Published at 11 months ago

Love all the staff and coming to atapahoe location always helpful.

Published at 11 months ago

Published at 11 months ago

Monika and her team are so professional and helpful. I love banking here!

Published at 11 months ago

I love PMCU! Awesome people, love that you are member owned.

Published at 11 months ago

Ive had nothing but great experiences with Premier Members Credit Union since I changed banks. I have a very active business account and they are always super friendly and helpful thats very important to me as a business owner. I would recommend them to anyone who is looking for a friendly full service bank. Thank you Dan Martin

Published at 11 months ago

Published at a year ago

Published at a year ago

I really wanted to like PMCU. For decades, Ive banked with credit unions. When I moved to Boulder, PMCU had great rates and friendly pricing structure for their services, plus friendly people. Yet, the performance of several employees with whom I worked has been prone to errors. Their IT systems have also been prone to errors. I have never felt this frustrated, run around, mis-informend, and under-informed in a banking relationship. I have decided to close my accounts there, with the exception of the home mortgage that they own. During that mortgage process, there were often communication delays for unspecified reasons. Again, nice people, just unusually error prone performance. We missed the contract date for an official underwriting decision; they kept saying we were approved, and would be officially approved soon, and not to worry about the delays--and they were right, we did get approved--but we did not have an official approval letter from them by the contract date which put our earnest money in jeopardy. Our lending office frequently would not respond to messages and stated she wasnt involved in the process when I could get ahold of her. Direct questions to the lending team would go unanswered, and they generally wanted to avoid putting anything in writing in email, opting instead to call us with news and updates and declining to send written summaries of the updates unless I insisted and then later sent email saying they had agreed on the phone to send written updates that I could share with our realtor. We would be told one thing, a few days later a different thing, and then yet another thing--all complicated because little was put in writing. I was later told by a branch employee that we would not be able to use the funds we had deposited in our new PMCU account (required as part of their underwriting) for closing in four business days, because our account was too new--I insisted on talking to a manager, who corrected the tellers statements and we were able to use the funds. Then the small business account I opened with them literally disappeared: they couldnt find my accounts tied to my business and my credit card merchant could not deposit funds. The customer service rep said she would contact IT to figure it out and call me back. I never received a callback. The next day, I could see the accounts were available in the online dashboard, and when I got into a communications runaround with no explanations and more excuses for communications problems. One thing after another, after another, after another. Ive learned my lesson and am leaving.

Published at a year ago

I would seriously rate them with negative stars if possible. These people are completely incompetent. I have a near perfect credit score and they ran me through the ringer and changed my loan terms at least 3 times for NO reason. THEN they said my loan had expired when I had just talked to them 3 days prior to confirm the loan details, AND this happened while we were sitting at a dealer trying to buy a car with the loan we were approved for. Stay far far away from these clowns unless youre up for a huge PITA!!

Published at a year ago

Thank you for reaching to me and understanding my situation.

Published at a year ago

A few months ago this credit union robbed me and my family of 6 out of 5,000$. When asked how it happened, they had no clue. When asked how to get my money back, no help at all was given. You re safer putting your money in a shoe in your backyard than trusting any of these branches. I banked with them my whole life, and this is the treatment I get. Incompetent barely scratches the surface.

Published at a year ago

Published at a year ago

We have been with Premier for love 35 years. We have both personal, heloc loan and small business accounts at Premier. Ive always had great service and friendly staff. I have worked in the banking business so I respect the people working there.

Published at a year ago

Terrible service! If interest rates werent so high we would refinance with a different institution. We pay all of our bills electronically EXCEPT PMCU. We can submit payments but they dont process them for 2 weeks! Resulting in a late charge. We typically pay additional funds on Principal, they are confused by this and apply the mortgage payment to the HELOC which results in a late charge that we have to have reversed. PMCU used to be well-run. That is clearly not the case. When I make electronic payments to any other business they are processed the same day. Very poorly run! the principal .That confuses them Ttthemthem

Published at a year ago

Was at the drive through for over 30 minutes. They sent back 2 receipts and didn t deposit the rest of my checks. This is the most ridiculous and unprofessional place.

Published at a year ago

For the last 20 years, Ive a PMCU customer for my personal banking needs and have been largely satisfied. I recently decided to start a couple of businesses and looked to premier for my business account needs. After wasting almost three weeks, I was very surprised and disappointed to learn that while premier states they support small businesses. They DO NOT support new small businesses as they have very little to offer a business that has existed for less than 2 years. This leaves me no choice but to take my business accounts elsewhere. I expected better.

Published at a year ago

Very horrible customer service. Do not get a car loan. They will get more money out of you!!!

Published at a year ago

Awful experience they are not there to help

Published at a year ago

I love Premier! Dont know where the bad reviews are coming from. Theyve always been available, prompt and thorough in my dealings with them!

Published at a year ago

I would leave a zero star review if possible. I had an auto loan with PMCU and payed it off early. They still have not released the lien on my car or sent me my title even after calling 6 times. The bank VP Steven Cox would not do anything to expedite the process or help with the situation or allow me to talk to any leadership at the bank about the situation. Some of the poorest customer service I have ever seen and i guess i still do not own the car I payed for. You all should be ashamed of yourselves :(

Published at a year ago

I can see why others gave this bank such a low rating. I called in to ask a simple question and was met with attitude by the person who answered the phone. Unnecessary and rude.

Published at 2 years ago

They literally dont even have an ATM

Published at 2 years ago

Charged me a $10 fee for a check that didnt work. $10?? What a ridiculous fee. You should have just denied the check initially

Published at 2 years ago

Worst credit union ever with terrible customer service and personal skills. Go elsewhere!

Published at 2 years ago

Stephanie from corp called my after a few bad experiences. She was authentic and seemed to care.

Published at 2 years ago

Not sure about the Credit Union as a whole just yet, but Sandra was super helpful and patient when it came to making a car payment and setting up online banking. It took me almost 30 minutes to set everything up and she was there to guide me through every step without making me feel rushed or like an idiot. Whatever theyre paying her, it isnt enough.

Published at 3 years ago

Incredibly disappointed with how PMCU treats their members now. You ve turned from a CU that cares about its members to a CU that has a big bank attitude. You deposit a check and don t even tell a person you re going to put a hold on it. I loved it here when I first joined but now, different story. Going to be making a switch to a different financial institution soon.

Published at 3 years ago

I was in there on the 8th of June and I can completely unprepared the staffed help me out and made my day thank you guys!

Published at 4 years ago

Poor communication with their customers, very slow/inefficient, poor customer service (if you call you will reach a call center to resolve the plentiful issues you will have, and even then, there is no guarantee that someone will be available). Obviously Im not the only one.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Rude teller Jen. I called about a pay off so I called three times to see if they got the payment once in the morning and once in afternoon and once before closing . She got rude and said you allready called three times. She told me to call costumer service. So I did and the said they hot the pay off not sure why there system said they didnt have it. But costumer service said they got it. Wont be going threw them any more . Was going to buy another new car and house but wont go threw them now.

Published at 4 years ago

An aggressive commercial bank posing as a credit union. If there is a way to challenge their right to operate as a credit union, it ought to be done.

Published at 4 years ago

This Bank beats all the Banks put together! Dave is tops with customer service!!!

Published at 4 years ago

Excellent customer service. I actually look forward to doing my banking. The Nordstrom department store of banks.

Published at 4 years ago

Published at 4 years ago

Horrible experience! My Gap insurance company sent a final payoff check on 12/18/2019. On January 15th I called Premier as it still was not applied. I was told it did not arrive yet. The very next day it was applied and I was charged $77.79 of additional interest! When I called back to complain, I was told the check must have just arrived! I believe my phone call for someone off their Butt to check the mail!

Published at 4 years ago

Published at 4 years ago

Erin was helpful

Published at 5 years ago

This is the first negative review I have ever left in my life! My experience was so bad that I am taking the time to tell others to use caution before doing business with Premier Members Credit Union. I have been a customer of BVCU for 20 years, and before the merger received exceptional service! Since the merger it has been constant issues with customer service and ridiculous policy changes. I would check your options before choosing PMCU, I cant imagine there is a worse institution out there.

Published at 5 years ago

Bad bank, very expensive rates and cell phone charge of 15 dollars

Published at 5 years ago

Sent me unsolicited mail in Denver after somehow finding out I was buying a home.

Published at 5 years ago

This is NOT a Credit Union/bank I would NOT recommend, as a matter of fact I WILL be telling people to stay away from this institution. I went in and wanted to make change for larger denomination, the teller was ok with doing it but had to call her manager, David, which I was ok with, BUT DAVID SAID NO!!! because I wasnt a customer, I thought wow, this is a way to win a customer or few customers. The lack of good customer service and community service is NOT how you run a business....

Published at 5 years ago

Youre better off banking with a mattress. Check out ass-bank.com. Theyre rated 11 out of 10 on the Suck Scale.

Published at 5 years ago

I would give them less stars if I could. These people are just the worst to deal with. They told me they didn t receive my payment, ask me to stop payment with my bank and pay cash just to find out later they did have my check. They cost me time, fees and I would never like to deal with them again.

Published at 5 years ago

Times have changed for PMCU, and not for the better it would seem. Most of the bad reviews come from long-standing customers like myself. I wonder if the credit union is happy with their rating as they certainly do not seem to be doing anything to change it. Since the merge from Boulder Valley Credit Union (BVCU) relationships with customers seem broken, and the credit union is running more like a bank now, especially with loan approvals. There was a time I appreciated that PMCU was willing to work with me, to work with anyone. My accounts have been in good standing since they were opened. PMCU was there for me as BVCU when I transferred my loan on my 2000 Ford Explorer to help rebuild my credit. This is the second time Ive tried to apply for a type of car loan with PMCU since I moved from Colorado, both times during the Black Friday special that is typically run in November. Both times I was denied. I am a little hesitant to try again. I feel like the credit union is falsely advertising. Unfortunately, the very reason why I applied for the loan is the very reason I was denied. This was not a revolving line of credit that I sought, and yet the denial reasons I got were indicative to this. That should have seemed directly obvious, but lenders are not looking beyond a list of excuses to give. PMCU is not exempt from this anymore. In speaking with a good friend about this whole experience, he told me that the banking industry has changed over the years since the housing crisis, that someone in the banking industry told him that only people who dont need the money are getting approved for loans in current times. I had hoped that PMCU might still be different as in times past. I have a lot of thinking to do in the coming months, including whether or not I want to keep my accounts open with PMCU, even if it means transferring my credit line to a different account with a higher APR. There really does not seem to be a cut-above advantage anymore at PMCU that should be keeping my business. Whoever responds to these reviews from the credit union - please do not tell me to get in touch with anyone through a private message. I already have emailed a loan officer and i dont anticipate that it will make a difference!

Published at 5 years ago

Published at 6 years ago

These guys are a joke their communication sucks they won t give out any information that we need when you provide them all the information that they need I suggest you go away and stay away from them for many of our long-term we ve never received a bill or statement regarding how much has been paid and they refused to give us one

Published at 6 years ago

I have been a member of Premier since it was an IBM credit union years ago and have never had a negative experience. I appreciate a credit union vs. large institutional banking and plan on continuing my membership indefinitely. Cheers to Premier!

Published at 6 years ago

They actually get a negative five stars. Shady financing. An $11,000 auto loan turned into over $21,000. 50 percent interest? I am intelligent enough to know how interest works. Not sure how their figuring the interest, but some one is filling thier pockets. Reported to the BBB.

Published at 6 years ago

Paid off my Home Equity line of credit with Premier, and their collections department sent delinquency notices to the credit bureaus for 2 consecutive months, claiming a $7 balance. This dropped my credit score from 800 to 650. I spoke to several Premier reps who confirmed the balance was zero and paid off correctly, and denied that they reported to the credit agencies. Finally a supervisor acknowledged the issue was their fault, but said there is nothing they could do and that I need to file a dispute with all three credit agencies - extremely disapointed.

Published at 6 years ago

I use them to access a shared branch account and make all my cash or check transactions with my account. Not the fastest and most efficient bank though the tellers are usually friendly and sufficiently trained for my needs. I love that they typically have lollipops!

Published at 6 years ago

I purchased a car from R&D Motors in Longmont, and on our paperwork it says that this credit union is assigned to our loan. That car lot has apparently sold us a car with no title, to make a very long story short, we are about 2 weeks shy of having this car for 7 months with NO TITLE. I live in Longmont and am still paying on the car loan at the Premier Members Credit Union on Main St. They told us that after 30 days of no title they send out a letter asking for it, and after 60 days they will send out a letter demanding one, so why is it that you guys have not done that? I don t even understand how you can sit here and still be charging me monthly for this car when you guys don t even own a single piece of paperwork on it. Shady dealings from them and shady dealings with your bank as well. This is so wrong and illegal I can t even believe how long this has been going on for.

Published at 6 years ago

Banking with this group is absolutely ridiculous. I have had numerous issues, the latest being trying to pay off my credit card bill. I am trying to give them money. This is insane.

Published at 6 years ago

Ive been a Premier member for several years, and have never had any issues with them. Solid banking choice, and I love the stability of a credit union, and the network of no-charge ATMs.

Published at 6 years ago

PMCU isnt technically the worst bank in Colorado... but thats only because theyre already the worst Credit Union in Colorado and dont need share holders to tell them how to best mistreat their customers financially and interpersonally. This was a really upright business for a long time. Sadly times change and so will ANY agreement you make with these slippery Member Owned larcenists. There is no integrity here. Dont bank here.

Published at 6 years ago

Beware if you use auto draft they will take funds out of your account 3 days before or 3 days after you request the funds to be taken out....... If i had another option of Auto Lender i defiantly would not use Premier!!!!

Published at 6 years ago

Can t log in with valid user name and password. Very frustrating!

Published at 6 years ago

What is your fax number?

Published at 6 years ago

I am so grateful for this institutions help. Im visiting from another state and had a complicated problem trying to get cash out from my local credit union after forgetting the pin on my new card. Two employees worked together to figure out a solution for me and I was able to get my money. Thank you so so much!

Published at 7 years ago

During the transition from Boulder Valley in 2016 for several weeks there many problems, which must why there are so many negative reviews. Now, a year later, I find all banking services functioning well and customer communication fine.

Published at 7 years ago

I have always found the staff to be helpful & courteous.

Published at 7 years ago

Terrible service and messed up accounts since the merge. Bill pay is a nightmare! Miss the old BVCU.

Published at 7 years ago

they have helped through rough times and gave us great advice as to how to better use their services in the future. The staff have always been gracious. I use them for both my business and personal accounts.

Published at 7 years ago

Horrible horrible horrible service. Slow as dirt. Disrespectful. Unreal this place is an opening functioning business, let alone bank.

Published at 7 years ago

Worst banking experience ever. Avoid like a plague.

Published at 7 years ago

Horrible customer service. Seriously, I want to love this bank...but everyone Ive ever dealt with in the 4 years Ive had my account has been either overtly rude or completely ditzy/flaky. This is not a well-run business. A few days ago, I went in to make a deposit. The customer in front of me finished his transaction and the teller said, So, do you want a receipt or something? In the most annoyed voice ever. He replied Um, yes. Could I please? She made an annoyed sigh and said nothing as he left. My turn came, and I said I wanted to make a deposit and order new checks. Okay, she said flatly. Then silence. Trying to navigate the transaction was like pulling teeth. When I asked about transitioning away from my larger bank (where most of my money is), she was super rude to me--cutting me off mid-sentence, being totally unhelpful--I decided to just leave. Seriously. Theres no reason to walk into a business and be treated that way. Ive never overdrawn my account, never been a difficult customer, never asked for anything special from them. Its not like its just one teller having a bad day. Ive had terrible experiences each time Ive been in the bank over the last 4 years. Every. Single. Time. Getting ready to find another credit union.

Published at 7 years ago

Hours not clear that it is ATM and Drive up only on Sat

Published at 7 years ago

DO NOT BANK HERE!!! I am not one to write a review, let alone a bad review. I have been a member of BVCU for nearly 20 years. I loved BCVU. They were wonderful, personable, and attentive. Premier Members Credit Union is NONE of these! Since the take over by Premier the service and attention has consistently and rapidly gone downhill. I would cite many issues that have occurred over the months for clarification to help readers and this bank understand and perhaps work towards improving (like their misleading on-hold message espouses), but I have NO confidence it will make ANY difference. The last straw was a simple transfer. I have been trying for over 7 days to transfer money to my son who is traveling. The transfer did not go through and now they are blaming it on my sons mishandling. They have promised day after day to look into the matter. NOTHING has been resolved in a week. They have promised day after day to call me back and let me know what was going on. They did NOT. Now they are saying it will take 7-10 days to resolve this matter. THIS IS UNACCEPTABLE! The bank told me repeatedly that the transfer went through. It did NOT. Then they said that the money has been taken out of my account and they dont know where it is. HOW CAN A BANK NOT KNOW WHERE MY MONEY IS!? Now they are saying the money is out of my account and finally acknowledge that the receiving bank does not have it, but neither do they and it will take over a week to put the money back into my account-the money they lost! If I could give this rating negative stars I would. I am frustrated beyond tears! DO NOT BANK HERE!

Published at 7 years ago

I hate that people only leave reviews when theyre mad, but PMCU lost my business today after 10+ years with BVCU and I hope this helps keep others from my frustration, mildly damaged credit, and undocumented property. Lets be clear: BVU was a great credit union, but Premiers IS NOT BVCU. Ive never dealt with a company with worse communication. Since the PMCU acquisition/merger being a customer here has gotten worse and worse worse in every way I can see. Here are three significant gripes which are only some of the reasons Ill be closing my accounts and transferring my cards after the holidays: 1) Scheduled Online Payments Not Processed for No Reason, Ding on my Credit Report: I opened a credit card with BVCU for the ease of automatic online payment from my checking to my credit card. Then they became PMCU and made the website worse but the bill payment seemed intact. Two months ago it stopped processing those bill pays. It still shows in my account as an automatic bill pay scheduled for the 12th of the month, it just doesnt transfer the money. Stupidly, I assumed the payments were still going through. I only discovered my credit card was unpaid when a Teller pointed out to me that it was a month past due. I was mortified and paid it immediately (My first late CC payment since I was a kid!). I was told it wouldnt be held against me, but according to Experian my credit DID take a hit this last month and I know for a certainty that was the only late bill Ive had in years. 2) Buying a Home Loan: When my wife and I went to buy our first home I still thought of the place as BVCU so we walked in with our excellent credit scores and jobs to buy a mortgage. We were really grossed out by the loan officer, who started the application by telling us to apply for more than we could afford. And kept telling us. Wed spent time on the math to work out our budget and we pointedly asked her if there was some kind of minimum loan cap of 250K. It was like a curtain went down behind her eyes. She quickly became pessimistic about our options and ended the meeting saying that shed work on our application and get in touch when she was done. but we didnt hear back. I left 5 voicemails over the next 3 weeks. Shopping around every other loan officer in town -including at other Credit Unions- were helpful and responsive. A MONTH LATER, after wed gotten a loan and were house-hunting, a different loan officer at PMCU emailed saying shed be honored to have your referrals. It was offensive at that point. It was like my loan fell under a sales-bonus threshold so my business was unwanted and my application tossed in limbo until someone happened to clean out their junk file. It felt really lousy. 3)I Paid Off My Loan. Where is my Car Title?: I paid off my car loan November 1st of this year. Id confirmed before making my last payment that my Title would be automatically processed to me with receipt of that last payment, but could take up to 10 business days to arrive in the mail. It didnt. I called two weeks later and was told there was no information but that someone would hand pull the file to see when the Title would mail out and call me to confirm. Of course, I was never called back. As of today, I have been waiting over 6 weeks for my car title. I called again today and this time the representative on the phone said she had no idea where my car title is and saw no notes on it but that someone would call me back in an hour. That was earlier today. Exactly 2 hours before I started writing this review, in fact. No one called me back. 3 hours later I called and was forwarded to a voicemail. I called back to account inquiries and was told my Title mailed on 12/1, over 2 weeks ago. However, when I called on 12/2 there was no information and this morning there were no notes on my Title. Given my experience with PMCU so far and that it doesnt take 2+weeks for a letter to cross Colorado I feel confident I was lied to about that mailing out already. DONT. BANK. HERE.

Published at 7 years ago

Im literally speechless to how ineffective these people are.

Published at 7 years ago

Not only did they report a false late payment to the credit bureaus, they also refused to remove it from my report. Then after the dispute, have not reported ANY payments since, further blemishing my credit score. I have 500+ on-time payments including 5 auto and 3 real estate loans in total, DO NOT WASTE YOUR TIME with this bank.

Published at 8 years ago

I was a former member of the BVCU of 20+ years prior to be acquired by PMCU. The attitude towards customers and the meaning of being a Credit Union versus a bank has been lost. Sad but true.

Published at 8 years ago

Run.... far far away.... This bank is unethical and crooked. We had nothing but problems with them from when we first financed through them. We were so happy to finally never have to deal with them after paying our truck off early. Well, here we are 3 years later and went to get another title printed to sell it and Boulder Badly has a lean on it until 2020. Theyre a nightmare on all accounts. Would never use again or recommend to anyone.

Published at 8 years ago

We asked for a direct depost form but the one they gave us had the wrong routing number so when our dd was supposed to come through it got lost and then they tryed to say it was our falt insted of trying to fix it they just kept passing the blame from me to my employer ever since the merge with pmcu the customer service is horrible

Published at 8 years ago

I am so over this place. Im horrified that my parents use this institution. Lazy staff. Slow response. Because of this Credit union, I almost was homeless from dragging their feet on a crucial loan. They never can just say yes. All I hear are excuses after excuses.

Published at 8 years ago

There customer service is horrible They avoid phone calls and do not assist you at all. I regret changing my car loan!

Published at 8 years ago

Published at 8 years ago

Once you open an account there is absolutely no concern for your concerns, answering your questions anything about your account. I normally used my card or ATMs if needed. When I actually had to contact them for interaction it was horrible. Put on hold for extended periods then actually being hung up on manually. No return calls by bank managers or anyone for that matter. They literally just dont care for the doing the business part of banking. Only simple day to day transactions. This is after the merging with Premiere, I am not sure if that has any relevance to their functioning.

Published at 8 years ago

**EDIT - Ive come back to leave four more stars! Since the merger has settled, things have been leagues better! Thank you for continuing to do right by your members!**

Published at 8 years ago

What a horrifying experience I have had today. The merger and the dissolving of Boulder Valley Credit Union has come with a tragic degradation of service. Irritated, staff, have given me hasty and unprofessional service, talked down to me and gave me the brush off over a complicated situation. I have had an account here for a long time and I am switching to a different bank first thing tomorrow morning. I dont trust them with my money or assets anymore.

Published at 8 years ago

I have never written a review because most times it is a one time experience. This is an exception and I want to help people who look to reviews to make decisions about using a service. I was a member of BVCU and loved them, always exceptional service and friendly. Since they changed and became Premier Members Credit Union, I have disliked most of my experiences. I suggest that anyone interested in using this credit union please read the reviews for Premier Members Credit Union not Boulder Valley Credit Union reviews....they seem to be completely different now. Their back office processing department is a slow and painful experience. I sent in a request to transfer money from my savings account to my bank account on Wednesday afternoon because they could no longer do it over the phone. Today is Friday 1:00 PM and it is still not processed. After a long long wait and two more phone calls I find out they have not even began to process it and it will be Monday (who knows) before it is sent to my bank. Also, they now charge a $10 fee for transfers which I guess is reasonable. When I sold my car to a member of their credit union, he wrote me a check from their credit union and I tried to deposit it into my account in their credit union. I was told they would need to put a 5 business day hold on the check before it could clear. It was written on a check from their credit union to their credit union! I could have just gone up and cashed the check then turned around and deposited the cash into my account, however the teller would not let me take the check back and cash it. It took a couple of days to get someone in management to help with the situation and it got resolved. I needed to go out of town for two weeks and the other party needed to get the car licensed so they could drive it. Just do your homework before making a decision to use this credit union. They may just be going through growing pains since BVCU changed to PMCU, however they will need to make some major improvements.

Published at 8 years ago

I am so disappointed by the degradation of service and increases in fees at Premier Members over the past few years. We have been members since 1990, and appreciated the small feel of the organization. Now that they have merged and merged and expanded and expanded, it feels like a fee-happy giant NYC bank who cant be bothered with customers/members. Its a shame. Time to find another place to bank.

Published at 8 years ago

Ive been unhappy with BVCUs customer service. Ive gotten a lot of rude people. Recently, Ive had an experience where they charged me an absurd amount of interest, nearly twice as usual, but couldnt explain why. I think the term is Gross Negligence.

Published at 8 years ago

Hours are incorrect.

Published at 9 years ago

There is no bank number/routing number info anywhere on the website, so if a business call is made at work, unless I have my initial paperwork or checkbook that I never use, Im out of luck. It has also been two months and I still have yet to receive my credit card. Hardly any good experiences to speak of

Published at 9 years ago

Published at 9 years ago

I worked with BVCU for 10 years. They have good customer service, great interest rates, and good product offerings. Even their bankers hours are reasonable.

Published at 9 years ago

I have been with BVCU for over 12 years and have had no trouble with them. They are easy to talk to and always helpful. I love my credit union!

Published at 9 years ago

Published at 10 years ago