Elevations Credit Union

Fantastic credit union offering everything one could need. From mortgages, to savings accounts, to free notaries (for members) and free document shredding (for members) their team has you covered.

Their parking lot is huge and there are tons of shaded spots. Don’t have time to walk in - use their drive through.

There are frequently two staff members sitting near the front door to help guide you to your appointment or teller.

Tellers are friendly (my fave is Rosa) and helpful and their beverage machine is top notch. You can make anything from a flavored seltzer water, to a dove chocolate hot cocoa, to an espresso or tea. The machine actually suggested I ramp up my hot cocoa to a peppermint one - and suggested I add some peppermint tea - how creative.

They are highly involved with the community sponsoring outdoor movie viewings and guiding you along through the seasons. Today I saw a map and guide for fall leaf peeping that even included suggested stops for food and shopping along the route.

If you are looking for a place to hold your money or request money for a big purchase (speak to Chris Cullen & his team) definitely check them out!

Published at a month ago

My wife and I are members of the credit union co-op, which allows us to use any co-op branch anywhere, including this one (in theory). My wife is a joint owner of our account.

Elevations refuse to serve us, in this case a small cash withdrawal, because I did not have my ID. My wife had hers, she was on the account. I answered every security question they gave me. Still refused us, told us to drive 20 mi to another credit union. They were at least quick in their ability to do nothing.

Published at 4 months ago

Great experience with Keith at Elevations today. Reviewed several short term investments products. Keith did a good job explaining the + - of each product and quickly implemented the options we decided on.

Published at 6 months ago

They make it impossible to sign up for account alerts if you overdraft, the banker can't do it and it must only work from a computer because it won't let me do it from my phone. They rejected a check from my grandma because she accidentally postdated it December 2024 which Chase would never do so I just don't deposit anything in my account here unless it's from my other account anymore. I just deposit a check from my other account now to pay my car loan and they put a hold on it every time now! In addition, when I found out about this because I didn't get alerted that it wasn't accepted, when I deposited a check from my other account to cover it they put a hold on it for 4 days. So I'll definitely never use this bank again for anything except a car loan.

Published at 8 months ago

This has been my bank for 30 years.
I have enjoyed excellent service from with Notary Diane Sawyer. and Sara Belkin as needed.

Cashiers are friendly and efficient as are those answering the phone.

Another area of excellence are those who respond when I occasionally experience loss, fraud or theft. Recently my new card arrived at my apartment in Paris within 2 days. Thank you so much!

That said I am lowering the rating because once again there is a problem with retrieving my statements of recent years. I am told I have a joint account. It's not a joint account.

Published at 9 months ago

Elevations has been my bank for many years and I've had a smooth experience so far. With the recent changes with their app and remote banking, I ran into some issues. Tres was super helpful and got all my issues squared away in one sitting. That gives me more time to focus on my business and so I really appreciate the human approach that I receive here. Thankful for the personal touch here at Elevations!

Published at a year ago

Singlehandedly the worst professionally entity I’ve ever come across in my life. Please stay away. Horrendous customer service and somehow worse financial framework. I would never again trust an institution like this with my time let alone something like my money.

Published at 5 months ago

PLEASE stay away from this bank, it has cost me more time and money than I thought I would ever even spend here.

Moved every dime to firstbank this morning.

Horrendous, horrendous banking experience at elevations. It's honestly appalling to me how poorly the bank is run. Since they've switched to the new app/online system (same as before just different UI), 80% of the time I log in my account becomes locked and I have to reset my password, even when I enter the correct password.

Prior to the new online system, I've had quite literally countless experiences where elevations has not allowed me to spend the money in my account. Automatic bill payments (that have worked for months or YEARS) are declined, spending limits are imposed on my cards and altered constantly without my approval or even awareness.

I've called THREE times now when attempting to make a purchase on two separate cards, twice the employees kept me on hold, telling me they were looking into it, for 20-40 minutes until the "cards department" was closed, then told me I was out of luck until the next day. The other time, the employee told me my limit had been changed to allow the purchase, I re-attempted the purchase and my card was locked for attempting to surpass the limit. No I could not unlock the card, I needed to wait for them to send me a new one, which of course took forever.

PLEASE stay away from this bank, it has cost me more time and money than I thought I would ever even spend here.

Not to mention my brother's encountered fraud with his account 3 times now.

Published at a year ago

Fantastic credit union offering everything one could need. From mortgages, to savings accounts, to free notaries (for members) and free document shredding (for members) their team has you covered. Their parking lot is huge and there are tons of shaded spots. Don t have time to walk in - use their drive through. There are frequently two staff members sitting near the front door to help guide you to your appointment or teller. Tellers are friendly (my fave is Rosa) and helpful and their beverage machine is top notch. You can make anything from a flavored seltzer water, to a dove chocolate hot cocoa, to an espresso or tea. The machine actually suggested I ramp up my hot cocoa to a peppermint one - and suggested I add some peppermint tea - how creative. They are highly involved with the community sponsoring outdoor movie viewings and guiding you along through the seasons. Today I saw a map and guide for fall leaf peeping that even included suggested stops for food and shopping along the route. If you are looking for a place to hold your money or request money for a big purchase (speak to Chris Cullen & his team) definitely check them out!

Published at a month ago

My wife and I are members of the credit union co-op, which allows us to use any co-op branch anywhere, including this one (in theory). My wife is a joint owner of our account. Elevations refuse to serve us, in this case a small cash withdrawal, because I did not have my ID. My wife had hers, she was on the account. I answered every security question they gave me. Still refused us, told us to drive 20 mi to another credit union. They were at least quick in their ability to do nothing.

Published at 4 months ago

Singlehandedly the worst professionally entity I ve ever come across in my life. Please stay away. Horrendous customer service and somehow worse financial framework. I would never again trust an institution like this with my time let alone something like my money.

Published at 5 months ago

Great experience with Keith at Elevations today. Reviewed several short term investments products. Keith did a good job explaining the + - of each product and quickly implemented the options we decided on.

Published at 6 months ago

Please for the love of god, reconfigure your ATMs to make noise to remind you to take your card. And make sure the card printers in house are able to print new cards

Published at 7 months ago

Diane was so warm and helpful in adding a special account for my mom! We re glad she was here today

Published at 8 months ago

They make it impossible to sign up for account alerts if you overdraft, the banker cant do it and it must only work from a computer because it wont let me do it from my phone. They rejected a check from my grandma because she accidentally postdated it December 2024 which Chase would never do so I just dont deposit anything in my account here unless its from my other account anymore. I just deposit a check from my other account now to pay my car loan and they put a hold on it every time now! In addition, when I found out about this because I didnt get alerted that it wasnt accepted, when I deposited a check from my other account to cover it they put a hold on it for 4 days. So Ill definitely never use this bank again for anything except a car loan.

Published at 8 months ago

This has been my bank for 30 years. I have enjoyed excellent service from with Notary Diane Sawyer. and Sara Belkin as needed. Cashiers are friendly and efficient as are those answering the phone. Another area of excellence are those who respond when I occasionally experience loss, fraud or theft. Recently my new card arrived at my apartment in Paris within 2 days. Thank you so much! That said I am lowering the rating because once again there is a problem with retrieving my statements of recent years. I am told I have a joint account. Its not a joint account.

Published at 9 months ago

I have banked here for years. I came to them after a bad experience with Chase. I even had my child and mother join. Well recently they updated to got a new system for their transactions. Before this system I was able to set up my payments for bills to come out on the day of payday no Issues. Paycheck hit and about 8 am to 9 am they would release the bills. Now with the new system I am able to see my paycheck earlier (up to 3 days), but they also post some bills earlier causing a NSF fee. They do not see the issue with this. They state it is real time. However, if it is real time, if I go to Walmart and over draw they give me like a hour or two to make it right. Why not the same courtesy with my paycheck. Do not bank here. I am moving my funds. Here I am again. Now they are taking money out of one account and putting it in another account when the bill is pending for a future date. The bill is supposed to come out on the 25th. It is pending and today is the 22nd and they took monry out of my savings to cover the bill and left me with a zero balance. How does that make since. Do not bank with them period. I am over them and have filed a complaint.

Published at 9 months ago

Kelly was wonderful and helped me solve my problems. Ask her for anything!

Published at 10 months ago

Great experience as always very helpful and patient!!!!!

Published at 10 months ago

Im so very sick of this bank taking money from people who are struggling. They are VERY happy to charge you a 31$ fee for basically anything, and VERY unwilling to help waive those fees. Find another bank. ELEVATIONS IS HORRIBLE!

Published at 11 months ago

Kelly assisted and was extremely helpful and very friendly. Definitely a standout in all the best ways. Thank you!

Published at 11 months ago

PLEASE stay away from this bank, it has cost me more time and money than I thought I would ever even spend here. Moved every dime to firstbank this morning. Horrendous, horrendous banking experience at elevations. Its honestly appalling to me how poorly the bank is run. Since theyve switched to the new app/online system (same as before just different UI), 80% of the time I log in my account becomes locked and I have to reset my password, even when I enter the correct password. Prior to the new online system, Ive had quite literally countless experiences where elevations has not allowed me to spend the money in my account. Automatic bill payments (that have worked for months or YEARS) are declined, spending limits are imposed on my cards and altered constantly without my approval or even awareness. Ive called THREE times now when attempting to make a purchase on two separate cards, twice the employees kept me on hold, telling me they were looking into it, for 20-40 minutes until the cards department was closed, then told me I was out of luck until the next day. The other time, the employee told me my limit had been changed to allow the purchase, I re-attempted the purchase and my card was locked for attempting to surpass the limit. No I could not unlock the card, I needed to wait for them to send me a new one, which of course took forever. PLEASE stay away from this bank, it has cost me more time and money than I thought I would ever even spend here. Not to mention my brothers encountered fraud with his account 3 times now.

Published at a year ago

Kelly was awesome and very accommodating. Thank You

Published at a year ago

Diane Sawyer at Boulder branch was Amazing. So kind, helpful, nonjudgmental. I tried to invite myself to her thanksgiving !

Published at a year ago

Just want to give a public shout out to Alex Molinero-Kreutzberg. Wow, the most professional, polite, efficient, and nice banker. Thanks so much man!

Published at a year ago

Excellent and personable service! I can say that having learned the local founders story and their current achievements in nonprofit community service, which is on display in the lobby of the main branch, has really earned my trust. Also my loan was completed in under an hour, thank you Diane Sawyer! Very grateful to be a part of sustainable and efficient values.

Published at a year ago

Derek and Bobbie are amazing. Im with a different credit union and use Elevations as my shared branch. I tried to deposit a check that my boyfriend had signed over to me from his boss. A couple hours later I find out through my bank that they dont accept 3rd party checks. This would have caused the check to be denied and a whole lot of other problems. I went back to Elevations and they managed to cancel the transaction on both ends and I got the check back. Thank you so much to the front desk person, (I didnt get her name)Derek and Bobbie!

Published at a year ago

I put a check in their atm per the credit union network. They bounced it because the date was wrong. They didnt try to get ahold of the person who wrote the check, just bounced my account. It obviously was just an error. I will never recommend this credit union. Ive had other bad service issues, also. Thumbs down.

Published at a year ago

Went in for a Notary Public signature. Had a very pleasant interaction with Dianne Sawyer.

Published at a year ago

Kelly was wonderful this evening! She was lovely and help me with all the questions I had, and had great customer service. Very friendly and kind! She was very professional too.

Published at a year ago

Elevations has been my bank for many years and Ive had a smooth experience so far. With the recent changes with their app and remote banking, I ran into some issues. Tres was super helpful and got all my issues squared away in one sitting. That gives me more time to focus on my business and so I really appreciate the human approach that I receive here. Thankful for the personal touch here at Elevations!

Published at a year ago

Diane Sawyer was extremely helpful in resolving problems with the latest Elevations software update. She worked tirelessly to get this done. During the troubleshooting process she also gave some excellent financial suggestions on how I could better use my accounts. Thanks Diane

Published at a year ago

Terrible bank, they change there online system regularly, preventing you from accessing your account

Published at a year ago

Im not happy with the quality of the service.

Published at a year ago

I have been nothing but highly satisfied with Elevations, and the Diagonal branch. I had moved from a different credit union where I was highly unsatisfied but am now well over a decade with Elevations and have worked only with courteous and highly trained professionals who have completely met my banking needs.

Published at a year ago

They love their overdraft fees :)

Published at a year ago

I have been a loyal customer of Elevations Credit Union for over 13 years, but Im deeply disappointed with the recent incident involving fraud on my bank account. Despite my long-standing relationship with the bank, my claim was denied, leaving me feeling helpless and frustrated.

Published at a year ago

I have been a member of elevations for over 6 years and I am extremely disappointed with them. I have been charged falsely, and have been going back and forth with ECU and another company for weeks! I spoke to a kind customer service agent who said they put my case as high priority and a manager would call me back within a day and it has been 3 days now. I am very disappointed as I am out of this money and haven t gotten a straight answer from anyone. Once I hopefully get my money back I will be leaving this credit union; extremely disappointed no one has reached out as I was promised they would.

Published at a year ago

A very good experience with staff who speak my same language, they treated me with respect and helped me answer all my questions!

Published at a year ago

Diane has been fantastic over the years. Elevations has been my bank since 1981, great customer service.

Published at a year ago

Chris the teller at the Diagonal branch was friendly and funny. I appreciate the personality as well as service. Elevations has been my bank for 20+ years.

Published at a year ago

Diane Sawyer is an amazing asset at the Boulder Diagonal branch. Very knowledgeable & easy to communicate with. I had a challenging situation to navigate & Diane not only steered the ship but made it quick & easy to understand. Thank you, Diane.

Published at a year ago

I loved my experience here, every time I go it s smooth and they get everything done without hassle, plus there s hardly any wait and they have a ton of great tea and refreshments. It s a great local bank. Thank you to Diane and the team for a great experience!

Published at a year ago

Diane Sawyer was exceptionally knowledgeable and kind today when I had business at the credit union. She is a banker others should emulate.

Published at a year ago

Diane Sawyer is our model of a trusted banker. She is so caring, so knowledgeable, so personable. When we got caught in a scam, we dealt with another banker at Elevations who didn t walk us through enough guard rails. Caught a second time, our son sat down with Diane to go to bat for us. Since then we have met with Diane multiple times. She had extensive knowledge of scamming and worked with our family to put security measures on our account. We recently saw her because one of the measures stopped coming. She put that back in place and also contacted a colleague that the solution needed checking in order to work. We are very grateful to have Diane as our contact person because of the caliber of her assistance.

Published at a year ago

Elevations is the best! My money is safe here and the behind the scenes work is impeccable. I set up with diane sawyer, a very experienced banker, and she taught me some methods to enhance my wealth and protect my dollar. She also helped me set up to build a healthy credit score, which i had previously thought impossible. Never banking anywhere else. If you dont bank with a credit union, youre missing out.

Published at a year ago

Reduced branch hours (M-F only), reduced & restricted access to their ATMS and a pervasive cant be bothered attitude in customer service. Baseline branch s incorrect hours posted on their app & website is just another in a line of disappointments in this declining relationship. The final straw after decades of trying to endure and support what I thought was a community institution is their overzealous $31 overdraft fees for simply declining the transaction. Their cumulative actions demonstrate that they DO NOT hold the communitys interest at heart - its all carefully crafted messaging & marketing to gain members but no further than that. In reality, theyve become increasingly greedy since buying out CU Credit Union and now are just another bank posing under the label of a credit union delivering subpar performance to its longtime members.

Published at a year ago

Alex was absolutely amazing! I chose elevations because of their customer service & they did not disappoint! I was blown away with how helpful Alex was and will now choose Elevations as my primary bank and credit union. Thank you!

Published at a year ago

Alexis was kind, professional and explained everything so I could understand what he was doing on my accounts. Thanks for all your help!

Published at a year ago

My partner and I have been using Elevations for about 15 years and they ve pretty consistently been great to work with. Recently I started using them for a home mortgage and they ve been exceptional. I can t imagine a better bank for Coloradans.

Published at a year ago

The manager does not know the defination of a banking check. They have lost all the personal touch and are no longer worth dealing with.

Published at a year ago

I applied for an energy loan and submitted all of the necessary documents. The loan team was very communicative before I submitted everything, but once they received it, I heard nothing. I had to email and call three times because days were going by and I had no idea if I was approved for the loan or not. The solar company that I was working with kept asking me if I was still interested and Iall I could tell them was that I was still waiting for the Elevations to contact me. It has been 6 weeks since I applied and there is no reason for approval to take this long. My credit rating is excellent, I have no debt and the amont I asked for is under 20K. I once applied for a refinance loan in 2016. The mortgage team that I worked with was excellent and the entire process took no more than 3 weeks. I dont know what has happened to Elevations since then, but they have gone down hill. When I finally contacted someone for the third time, the answer was, Ill have to check with the RENU department to find out if youve been approved So, still no answer. Very unprofessional! If you are in need of a loan of any kind, go somewhere else. Youll be much happier!

Published at a year ago

I was in a hurry to get a new account set up and the staff helped me out and met my time crunch. I feel safe leaving my money here instead of SECURITY SERVICE CREDIT UNION. I would have given a 5 But there was this lady that sat in her office and counted checks instead of helping customers. If I was her boss, she would be fired. Everyone else were helpful and hustling to assist the line of customers.

Published at a year ago

This is the worst Credit Union you can ever possibly be involved with. I had an account with them for 20 years BEFORE the transition to Elevations. Once that happened I have been trying to close the accounts that I had with them for years. There is always some extra step or some hurdle to do it. Today 1.7.23 I was made aware that they started charging me a $30 fee on an overdraft account that hadnt been used in 20 years on a checking account that was supposedly closed years ago. The late fee of $30 on a $30 charge should tell you all you need to know. Now they are telling me I have to dispute this with Credit on my 820+ credit score. Steer clear of this place. You will never be able to get rid of them.

Published at a year ago

Isabel Denton has provided excellent service along with a very personable approach. On multiple occasions she has gone beyond what a regular banker would do in providing advice on financial matters and considers financial choices which benefits us as a family to the fullest. She is always a pleasure to work with. Elevations is fortunate to have her as part of their team.

Published at a year ago

With no reason they blocked my account. I was with them for 8 years, never missed any payments. I considered myself as a perfect client. I tried to call customer service to unblock my account and people were very rude. One hang up on me in the middle of my speech, supervisor Brad Jones didnt want to help me. All what he said is that I need to make an appointment and drive to branch to make this problem resolved. I am very disappointed.

Published at a year ago

Previously from Elevations: 3 mortgages, 1 HELOC, credit score of 800+, verified annual income of 78K, 375K equity on home applying for a HELOC and they approve me for 24K? What is wrong with these people??? Agent C. Peterson apparently submitted incomplete info to underwriter cause he was going on Vacation and neglected to ask for more income verification. Very Un-Professional. DO NOT RECOMMEND!!!

Published at a year ago

I am so blisteringly fed up with Elevations Credit Union and their ever worsening standard of incompetent and disempowered customer service reps, as well as the awful service providers they contract with. I could go on and on about the decades of it all. This cant be as good as it gets, right?! I am looking elsewhere! (Members since 1989) edit: I could echo Hermes Ocingeadhs exact review. Even after calling to report traveling with our cards, they still get blocked! Also Greg is amazing.

Published at 2 years ago

About a month ago on 05/17, I visited your branch on Iris Street, Boulder, CO. I was inquiring about exchanging EU for US $. Before the words had even left my mouth a millennial-aged employee who was training another, told me that your bank was too small to offer that service. End of conversation. I then visited two other banks, and while neither of those could help me, either - as you need to have an account with them - each greeted me warmly and one went so far as to Google other options for me. Fast forward to June 11th where I transferred money from my PayPal balance to my Elevations Checking account. I got my usual confirmation from PP saying the funds had been deposited and should be available immediately. Hours and hours and hours later, with no sign off that deposit in sight and having reached out to PP twice, I reached out to your bank. Only to discover that not only was the error on your end, but you had not even bothered to notify your customers, whom you refer to as family, of the issues you were experiencing with your credit card company. And how no one could access fund on their Elevations Credit Card because of it. Not even a banner on your website notifying your customers. This is appalling customer service, or lack thereof. What if I had been buying groceries? What if I had tried to pay for a rental? Not only would I be out thousands of dollars, in the latter example, but I would not even know why. Why would you leave your customers hanging? Financial stress is horrible. I chatted with Lisa in your customer support, and there was no guarantee of when I would have access to my funds. I emailed Elevations regarding my experience on 06/11, and Janelle Pullen read it but never responded. Today the same thing happened regarding another PayPal transfer. All day Ive been waiting for my funds to become available or, at the very least, to receive an explanation from the bank as to what was going on on their end. As Ive received neither from this super laissez-faire bank, Im packing up my toys and moving to Chase.

Published at 2 years ago

The diagonal hwy location in boulder, co has provided the Best banking experience ive ever had. exceptional and helpful customer service. Handling any financial process is stress free. Thank you elevations

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Seem to be harder to get hold of anybody and mistakes on loans ( cars) and hardly ever enough checkers - always a big line. We have banked here for many many years and I agree the customer service is going downhill. I hope they can step it up either all the recent bad teviews

Published at 2 years ago

Keith is horrible and I dont understand how he is a manager. I will be closing my account with them today.

Published at 2 years ago

The website and the mobile app are difficult to use and it is IMPOSSIBLE to find your own account number anywhere on either one. I joined when I moved to Boulder over a year ago, and I just cant take it any longer. Moving my accounts elsewhere.

Published at 2 years ago

Utterly appalling customer service, a lack of technological ease like every other institution we bank with. For example, needed to put travel notifications on my cards for foreign travel. It took less than a minute doing it online with my other banks and credit unions. Not with Elevations. I literally had to sit on hold for an hour, listen to sales pitches with bad music, pay attention to press 2 every minute or so to be able to continue holding and listening to sales pitches (which made it impossible to focus on other things while sitting on hold), and then when I got someone on the line they said they couldnt help and made me sit on hold another 45 minutes and I still havent been able to get travel notifications set so I can use the cards. I think well be closing our accounts here. And, if you want financial services: home loans, HELOCs, etc. - be prepared for disaster. The team has degraded at Elevations. The only saving grace may be Greg Roller when it comes to mortgages but we dont bother dong anything in terms of financial services any more because theres only one Greg. Appalling. Weve lost the faith and no longer tell friends, colleagues or others to bank with Elevations. Horrid.

Published at 2 years ago

Published at 2 years ago

After paying the payoff amount on my car loan I was shocked to see a new remaining balance some days later. Talking to a representative I was told that the online pay off amount wasn t correct. You d think it wouldn t be shown and would be fixed as fast as possible. It looked like it charged me an extra month of interest on what was on the loan. I ve heard horror stories from other members of their entire balance being transferred out and having non sufficient fund fees applied. It took months to get it resolved. It s a shame to see this bank go down hill so fast. Look elsewhere for a bank.

Published at 2 years ago

Horrible customer service, put me on hold for hours .

Published at 2 years ago

Terrible bank just as bad as chase bank elsewhere

Published at 2 years ago

A rabid raccoon has better customer service. They will tell you they will work and then just not...in person or on phone it doesn t matter. The raccoon has the decency of biting you up front. Go anywhere else

Published at 3 years ago

They sent me an erroneous tax document and tried to blame me for their error. Excuses, rude customer service person, more excuses. Then they blamed the system. I lost way to much time with this joke of a bank.

Published at 3 years ago

I m new to the credit union. They have a wonderfully, helpful staff. I didn t have to wait for a debit card to come through the mail!

Published at 3 years ago

After four years, I ve only had positive experiences!! Tellers are always helpful. Have called for help a couple times and had matters explained and acted upon immediately. Was very proud of how the Elevations stepped up to help community after our shared tragedy. I m glad that by being a member, I am through them helping our community!! That is what community credit unions are all about, when done well. That s what you ll find here!!

Published at 3 years ago

Charges inactivity fee for Free checking account. Supposedly they contacted me, but I never heard from them. Closed my account after I noticed 40 bucks missing. I thought credit unions were supposed to have better customer service than big banks, but thats not my experience.

Published at 3 years ago

Wow I really dont understand the low reviews...never had a problem here I actually prefer this location.

Published at 3 years ago

My experience obtaining a mortgage at Elevations Credit Union was top notch! Mike Roth made me feel like a valued client every step of the way even though it took me over 2 years to find my perfect home. All the staff I interacted with there were professional and kind. This level of service is rare these days yet is much appreciated!

Published at 3 years ago

I recently assisted a refugee family refinance their home with Elevations Community Credit Union. The experience was excellent. Everyone we interacted with at Elevations took time to explain the process and paperwork, how costs were determined and the net benefit to the homeowners based on their new interest rate. Working with Erin Green was especially gratifying. Elevations Credit Union is one of the most conscientious and responsive financial organizations Ive worked with. Highly recommended!

Published at 3 years ago

Greg Roller is a fantastic mortgage officer. Highly recommended!

Published at 3 years ago

Worst banking experience ever.

Published at 4 years ago

This has started to turn into the most unfriendly branch in boulder. Ive been using this branch many years and its not the tellers its the front desk person mostly. Edit. My comment was a year ago and the situation i referred to is no long an issue.

Published at 4 years ago

Published at 4 years ago

My partner and I have had checking, savings, accounts, and two different mortgages with CU elevations over a 10 year span. They are really a great bank and have been kind and fair the whole time. Loan offices Mike Roth and Ann Dorhout have been so on it. We strongly recommend this credit union!

Published at 4 years ago

Here in this bank they do not help you at all, the people who work there are very despotic and do not know how to do their job and one of them spoke to another person to tell what had happened, that is why I decided to close the account, they should hire responsible personnel.

Published at 4 years ago

This is by far the worst financial institution Ive dealt with in my life. I started working with this institution on the recommendation of a colleague, but have had nothing but problems. I have a good standing with several accounts (not by choice mind you, but based on policies) and every time I call, the customer service that they have outsourced is unable to help. They constantly have to have someone call me back to help me and no one ends up returning my call. Asking for explanation on policies, I get the response of because, which is unhelpful. hey have high interest rates on loans relative to many other places and are unwilling to work with you once they have you as a customer. Elevations Credit Union is not invested in their customers. Ill be taking my business elsewhere as soon as I possibly can, I highly recommend you avoid this credit union at all costs. It will end up costing you in the end.

Published at 4 years ago

Published at 4 years ago

Highly recommend Elevations for mortgage financing. Matt Hill did a super job - - timely and professional.

Published at 4 years ago

Theyre OK for very simple things, but once I got into more nuanced situations, I really lost faith in them. The onsite Liberty Mutual Insurance rep they use set up a policy with a > $20,000 deductible on our home for twice as much as a regular policy through All State, on top of mis-entering my name on multiple things. I also used their CUSO financial advisor/retirement investor for a while, but he didnt seem to actually have my own financial growth in mind over his commission, and kept trying to push me on this really weird life insurance policy setup. Any time I tried to do a Roth IRA conversion, the people in the branch office had no idea how to go about it, so itd be a multi-day ordeal every time, as well. Im aiming to just pay off the house loan for my rental that I have with them in the next few years and move away from them entirely for my next few big transactions.

Published at 4 years ago

Published at 4 years ago

long hold times long waiting in line. poor service, and not to friendly. I switched to Bellco. I think they just take advantage of college students in boulder.

Published at 4 years ago

Published at 4 years ago

Bought a car recommend by the financial advisor saying, the dealership has partner with elevation and once approved here picking and selecting car will be a breeze. Got approved for loan, got the car it was a breeze. Till two days later the dealership demanded the car to brought back as soon as possible stating the bank backed out on the loan. Spoke with same financial advisor or useless person saying give it time its just a small mistake it will be fine, telling me to keep the car. Later spoke to the dealership, asked me if I give some cash as down payment till things get cleared up. Desperately I gave whats in my wallet as good faith. Still no word from the elevation without any explanation. Maybe I will return the car after week since I cant afford it. The dealership hands me a invoice for $1500 for keeping the car for a week. When I asked about the down payment of my cash, they shrug me off and said there was no down payment at all. All I am saying is that I hope this doesnt happen to the next people stay alert. Elevation bank used to great but now I really dont know.

Published at 4 years ago

Take your business account needs somewhere else! I have a business account, personal account, credit card, and a mortgage at the bank at Elevations in Boulder, CO. Their business support and IT department for business needs are highly unprofessional and disappointing. I hear Bank of America has great business banking. Im moving there after this week of horrible service. I really wanted to give my business to a credit union, but more than that, I need to be able to trust and rely upon my bank for my business. I have been locked out of my account for 4 days. I have called 5 separate times, tried the online chat, & have done everything they said to do. They say that the IT Department can only handle the business online banking. When I call member services, the people who answer the phone say they cant help with business online banking, just personal online banking. And that I cant directly talk to the IT department about this. So today I asked to speak w/ a supervisor. He said it typically takes 1 business day to unlock accounts (this still seems like a long time), he apologized, said all the right responses, and that he would put my need to the top of the priority list for the IT department. He said they would call or email me and it should be this morning but definitely before the end of the day. That was at 9am this morning. It is now 9pm. Nothing has happened.

Published at 5 years ago

Overall I love this bank. Really good financing options. They have great rates and are very straight forward and transparent. For personal banking it is very, very good. They don t try to sell you extra accounts. Pretty ok customer service. They need to train their people a little better. Vivian is not the best person, don t like working with her. It is not good for business banking. They have this policy where they won t deposit checks with variations of your name. They also charge fees for small businesses. The people that they recommend for credit card processing are very good. 2 stars for business and 5 for personal.

Published at 5 years ago

I checked in at the front desk today at 4:28 to get a bank card replaced and was told 5-10 min. Waited 25 and asked what was happening Allison at the front desk tells me I m next. A man come from the back and calls a different person up. This place HAS BEEN GOING DOWN HILL FOR SOME TIME NOW. keep giving bad service and you will keep getting the bad reviews.

Published at 5 years ago

After opening an account with these people approximately 2 years ago I went in today to withdraw my $100 only to find that they had taken all of my money in fees charged to my account (for inactivity) and then closed off my account. Disappointed that no one there thought to actually give me a call about the matter. I own that its my own fault for not having read the fine print that closely. Many people in town that I know have told me its a friendly neighborhood bank. But after my experience here today it does seem to me that this bank has demonstrated otherwise. At the end of the day whats important to me is that I put Trust in this institution to do the right thing. Perhaps I misplaced that trust and they are really just another bank trying to take your money. They certainly took all of mine.

Published at 5 years ago

Do not access them for student loans, interest is high and all extra payments do to interest based on 20 year repayment vs principle. Outrageous, so making lots of extra payments paid 20 years of interest of future interest!

Published at 5 years ago

Employees lack training and awareness of their own policies. It is a joke to have to call them when you do have a question. Monkeys at a desk.

Published at 5 years ago

Called 3 times to switch my 9 accounts over to Elevations but cant get anyone to answer the phone. Guess Ill call Premier.

Published at 5 years ago

Ive been banking here for 20 years and never had a bad experience. Staff has been consistently friendly and helpful, and the redesigned space works super well.

Published at 5 years ago

Like the staff here. Dont like the privacy policy.

Published at 6 years ago

Published at 6 years ago

If I could give this location 0 stars, I would. When I complained about the wait, the young girl behind the front desk dropped the f*** bomb on me. Too bad, because I have always been treated decently at the Longmont branches.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

I had an appointment to talk with a financial advisor about opening a retirement account, got to the branch only to be told I didnt have an appointment! The older lady at the front desk had told me four days prior that she had me down to see Patrick. When I arrived Melissa told me I didnt have an appointment and that Patrick was all booked. I asked if there was anything she could do, maybe see another advisor, I had been looking forward to this appointment since I booked it. She said NO. Since she wouldnt even offer what could be done her attitude came across as arrogant. Since she and Patrick obviously didnt want my business by not even offering a solution they were also condescending. This has been the worse experience dealing with a bank! Ever!

Published at 6 years ago

Thank you to all the reviewers here that saved me a lot of pain. Was about to open an account today and was confirming the address. What a hot mess. Thank you.

Published at 6 years ago

Out of town, fighting fires in California. Come back to an account $100 overdrawn try to pay it to find the account has been closed two days prior. Thanks for the time i needed (back in boulder 1 day) elevations really appreciate the customer service like i said on the phone on the same day they closed my account i needed 2 days..THEY SAID THATS FINE. they say the never called me that day. Total lie i have the number saved. Anyway BEWARE!!!! I will update this if anything is resolved but I believe as far as theyre concerned my accounts closed and Im sure they dont care

Published at 6 years ago

average

Published at 6 years ago

Published at 6 years ago

Elevations Credit Union in Boulder is awesome and there is no one better than Cameron White-ford for home loans and refinancing. They are responsive, have the best rates and the least amount of red tape. They have in-house underwriting which can be really important to the home buying process. Thanks Elevations!

Published at 7 years ago

Great credit union: 5 stars for the tellers, 4.5 for the mortgage dept.

Published at 7 years ago

Awesome Friendly Service.

Published at 7 years ago

Despite their claims to help first time home owners, I was disappointed when the Elevations mortgage staff was unwillingly to provide a simple GFE worksheet to compare mortgage costs among other lenders. Seemed to be too busy to take the time to provide important load details, so I took my business elsewhere.

Published at 7 years ago

Nice staff. Can be a little busy.

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Elevations was the first bank I ever used. Been a member since the early 90s. Staff has always been friendly but after zero help on unauthorized ACH transfers Im closing my account. There were no security checks in place which allowed the withdrawals to occur without my knowledge. An oversight on my part, coupled with their lack of communication and urgency in resolving the matter resulted in their policy on dispute resolution to exceed their date window. Instead they simply shifted blame and washed their hands. As a result, Im out nearly $800. Mobile app is terrible. Website isnt much better.

Published at 8 years ago

Elevations has become more and more difficult to work with. There hold times are lengthy (15 min plus) and despite their claims that you can do all banking on line - its not true. I am traveling abroad and needed to change access info on my account and was unable to do it. I had to call back during business hours- it ended up impacting my travel plans and cost me a lot of extra money because of the delay. Totally frustrating!!!

Published at 8 years ago

Mike was recommended to us by Darryl Sobering, a fellow Keller Williams Realtor in Longmont, for a mortgage for our daughters first home. Jean and I have been in the real estate business in Central FL since 2001 and have worked on hundreds of real estate transactions. Mike and Ann did a great job for us and among the best mortgage lenders we have worked with. I wish he did business here. We would love to recommend him to our clients and work with him again.

Published at 8 years ago

I have to say Blake Schaefer is one of the best for a mortgage loan. We have worked with him a few times, and absolutely love him. Very professional, well educated, and trustworthy.

Published at 8 years ago

Published at 8 years ago

I have been with Elevations Credit Union for over 10 years (I signed up as a freshman at CU when it was the University Credit Union), and have been so pleased that despite moving away from a branch, I still bank with them even though I have to use member branches for my daily transactions. I recently had an experience where I deposited a large amount of cash to a member branches ATM and was given an error message and the cash not deposited to my account nor returned to me by the ATM. I contacted Elevations, and from start to finish they handled everything for me. I had attempted to get the issue resolved through the member branch (not Elevations Credit Union) who essentially told me there was nothing they could do nor an answer they could give me as to where the money went (the worst answer a bank can give a person). Meredith in the Elevations Credit Union fraud department gave me the service that was the opposite of what I received from the other credit union. She assured me it would be resolved (even if they ended up having to eat the loss), and she did get it resolved. Every transaction and interaction I have had with Elevations has been top notch, and my experience with Meredith highlights that. Because of this experience, and all prior with this credit union, this year I will be refinancing my mortgage so that I have it through Elevations and when I trade my car in, my loan will be through Elevations as well. It is so important to know that if something bad and out of your control happens, that your financial institution has your back 100% and will get the issue resolved- and this is exactly what you get from Elevations; top notch customer service and a financial institution you can trust.

Published at 8 years ago

Been with elevations since I was a kiddo and they helped me learn about $$. They also dont earn huge sums of money off of your account.

Published at 8 years ago

Published at 8 years ago

Ive ordered debit cards there three times now and no luck. They keep telling me lies and saying theyve been sent out or FedExd but theyre not. They just never arrive. This credit union has really gone to pot. Looking for another one right now. Ive been a member there for over twenty-years. Avoid this place.

Published at 8 years ago

Was great for a while. Came around on hard times, and they informed me I was not allowed to have simply $25.00 in my savings account. They did me a huge favor and drained my balance on a monthly basis until it was at $0.00 (simply for keeping the account open). Now I take my banking/financial needs elsewhere. Bad idea to kick your customers while theyre down.

Published at 8 years ago

This bank is far better than any bank I have experienced doing business with. I cannot imagine banking with any other bank!

Published at 8 years ago

I recently bought a car for my daughter in April of 2015. Elevations was the chosen bank by the car dealer to finance our load. It has been my experience that most CUs are all about the same so we signed all the paperwork. My experience with Elevations has been ... well, less then horrible. I received a welcome letter 2 weeks after we bought the car totting how great they were and how pleased they were that we had chosen them. The next contact was the first payment was due that day and that I needed to make a payment NOW. I never received instructions on how to make payments, no coupon book ... nothing. I called and made the first payment. I tried to change the address so that my daughter would receive all the statements and such and they flat out stated no. I was on the loan and they could only send the information to me and that the car had to be kept at my address. After another week the letters started about needing proof of insurance NOW or they would add $500+ to the loan so THEY could buy insurance. In all the loans I have had with cars, I have NEVER had to do that. I would give them my Insurance Company and account at the time of the purchase and that was it. These letters have started up once again to log on to show proof of insurance. We get that taken care of. I moved to Washington and have all mail forwarded. I tried to call them to change my address and they stated that I can not do it over the phone. I would have to either log on to the account and do it or send them a letter by snail mail. I tried to log on but can not. I called their number and the only way to get a password change was to send a notarized letter. I was able to go to a local CU to move funds into my Elevations account and have had to call them once again. They were able to move the funds from the account to the loan but they are still refusing to change my address. I only hope that my title is forwarded. If you have any other choices, do NOT choose Elevations. It has been the worst banking experience I have EVERY had.

Published at 9 years ago

I love Elevations! Employees are very helpful, they are not for profit (credit union), they are local rather than corporate, and I actually find myself trusting the people who work there. On top of that, no account fees and I can withdraw money at any other credit union without paying a fee! All in all, completely different than banking with a corporate bank.

Published at 9 years ago

Go to a national bank. The customer service with Elevations is worse then any national bank you will come across. They have some very odd ways of handling things. I feels like working with a mom and pop back that what to get as much money out of you as possible.

Published at 9 years ago

Im not sure how this bank gets negative reviews. Ive had a lot of experience with various banks and have never had the level of customer service that I get with Elevations. Time and time again theyve shown compassion in situations that they didnt have to do anything at all. Ive never been less than happy with this bank. I dont personally know anyone else whos anything less than thrilled as well. I appreciate that they are picky about to whom they make loans to as well, as Im not comfortable with the ridiculous lack of oversight by commercial banks. Keep up the great work, Elevations. You have everything and more that the big box banks have.

Published at 9 years ago

I have always found Elevations services to be superior to any other financial institution.

Published at 11 years ago

Do not believe the hype. Elevations has assessed more fees than I had ever seen at a big bank. Furthermore, they are unwilling to work to resolve complaints.

Published at 12 years ago

The concept of banking with a local credit union is fabulous. Unfortunately, the reality of the customer service, knowledge and professionalism at Elevations is a different story. My husband and I have had several bad experiences with them in the last few months - enough that yesterday I pulled all of my accounts and moved over to First Bank. First of all, we refinanced our loan through them and the mortgage officer erroneously told us we needed a first and second mortgage, which would have cost us thousands of dollars (luckily WE caught the error). Their receptionist/greeter has been rude to us on several occasions. When my husband opened his account there the banker he was dealing with at the time was working on several accounts and gave my husband someone elses ATM card, which he didnt notice for several days. Finally, they have recently had a computer changeover which was supposed to make it possible for me to open multiple accounts but which didnt actually work. I called my bank representative twice in a 10-day period to resolve the issue and never heard back from her to help me resolve my concerns. I think what is most upsetting is that with the mortgage banker and my bank representative neither one actually took responsibility for the situation and apologized for their errors. Everyone makes mistakes, but it is how those mistakes are handled that are important. Our mortgage banker blamed the mistake on hiring a new assistant and having too much work. The bank representative blamed the mistakes on the people working on the computer system and the fact that she was too busy to call me back. So, good riddance Elevations - its really too bad that you are giving local credit unions a bad name.

Published at 12 years ago