Edwards Federal Credit Union

Antonia is a helpful & marvelous teller! Her professional, patient demeanor is gratefully appreciated in updating our account. We are here at the Shred -it event which has helped us safely process volumes of sensitive papers. 😊 Thank you!

Published at 2 weeks ago

They made a huge mistake by taking money out of my savings account to pay off a car loan that I asked to be paid off with another account and they took no responsibility for what they caused me. They said they would listen to my call, although they made me feel like they didn't trust what "I told them"; I had to wait for their response. Since they didn't, I had to go myself and now they say that "they did the right thing"!!!! That is incorrect!!! What is wrong with them???? YOU SHOULD NOT TRUST WHAT THEY DO!!! THEY ARE NOT HONEST AT ALL!!!!!

Published at 2 weeks ago

I’ve been banking with Edwards for 6 years and my family has been for over 10 years and we truly love how their banking system operates. Love the members life insurance and low rates and the customer service is great.

Published at 2 weeks ago

I had a fantastic experience opening an account at Edwards FCU! The process was incredibly easy and straightforward, with no hassle at all. The staff was not only friendly but also extremely knowledgeable, answering all of my questions with patience and expertise. They really made me feel welcome from the moment I walked in. On top of that, Edwards offers fantastic products and services that perfectly suit my financial needs. I’m so glad I made the switch to Edwards FCU, and I highly recommend them to anyone looking for a top-notch credit union!

Published at a month ago

Love coming in to do my banking! Everyone on the team has been amazing! Always professional and polite. Came on shred day, awesome event guys!

Published at 2 weeks ago

I want to express my sincere gratitude and happiness for the exceptional service provided by Kim Morales. She went above and beyond to assist with my banking needs and even took the time to help me learn how to use my new laptop. I'm also very thankful that her boss, Jackie, introduced herself and assured me that she would be taking care of the matter involving Ricky.

Published at 3 months ago

I’ve been a member for many years. Just today I was having an issue with a large online purchase. They called and fixed the situation in a timely manner. Great customer service!!

Published at 2 weeks ago

Been going to this CU for decades. The service these days is unbearable. They like to stop credit card transactions and when you call to correct the issue, it takes an incredibly long time to speak to someone. Definitely getting a new credit card with another establishment . Also, there doesn’t seem to be enough tellers half the time. Not sure what happened to this CU but we are going to begin moving all our finances to another company. Just sad what they have become. Had an account since I was about 12 years old.

Published at 3 months ago

Quick, easy customer service, even though im out of state

Published at 2 days ago

Im always satisfied with their customer service. I had a few issues recently and I was helped right away. Thank you for being sooo nice

Published at a week ago

I have 2 banks this is the BEST bank I have! I love the employees always very helpful no matter what I need from the front desk ladies to the ones who helped me get loans Thank you Edward s Credit union!

Published at a week ago

Edwards is always great

Published at 2 weeks ago

Been a member for many years, love my bank

Published at 2 weeks ago

Love coming in to do my banking! Everyone on the team has been amazing! Always professional and polite. Came on shred day, awesome event guys!

Published at 2 weeks ago

Antonia is a helpful & marvelous teller! Her professional, patient demeanor is gratefully appreciated in updating our account. We are here at the Shred -it event which has helped us safely process volumes of sensitive papers. Thank you!

Published at 2 weeks ago

The people at this bank are very helpful ,there just wonderful. Especially Nancy, she made my banking better than its ever been in my 50 years of banking.

Published at 2 weeks ago

Good bank

Published at 2 weeks ago

Very friendly and helpful inside the branch

Published at 2 weeks ago

Great service! Caitlyn assisted with a smile and very helpful! Keep up the great work!

Published at 2 weeks ago

I ve been banking with Edwards for 6 years and my family has been for over 10 years and we truly love how their banking system operates. Love the members life insurance and low rates and the customer service is great.

Published at 2 weeks ago

always helpful and great customer service

Published at 2 weeks ago

Sara Garcia did great service! She explains everything easily to me. And makes me understand what Im doing.

Published at 2 weeks ago

Our loan officer was great and friendly

Published at 2 weeks ago

Nancy was a great person and helped me set up my phone banking she did a great job and was pleasant to work with & called to check on me which I appreciate

Published at 2 weeks ago

I ve always had a great experience working with the staff at EFCU! They are kind, knowledgeable, and QUICK to respond to messages.

Published at 2 weeks ago

They made a huge mistake by taking money out of my savings account to pay off a car loan that I asked to be paid off with another account and they took no responsibility for what they caused me. They said they would listen to my call, although they made me feel like they didnt trust what I told them; I had to wait for their response. Since they didnt, I had to go myself and now they say that they did the right thing!!!! That is incorrect!!! What is wrong with them???? YOU SHOULD NOT TRUST WHAT THEY DO!!! THEY ARE NOT HONEST AT ALL!!!!!

Published at 2 weeks ago

Kim was amazing

Published at 2 weeks ago

Kim was super helpful and friendly

Published at 2 weeks ago

Caitlyn and Kimberly are the best banking people. Always courteous and helpful. Everything is always taken care of. I love this bank.

Published at 2 weeks ago

I ve been a member for many years. Just today I was having an issue with a large online purchase. They called and fixed the situation in a timely manner. Great customer service!!

Published at 2 weeks ago

Every time I come in Manny and Hanna are always real nice and very effective with the cash deposits !!!

Published at 2 weeks ago

Always wonderful people and great service They are truly the best

Published at 2 weeks ago

Thank you Sara and everyone at EDFCU for always helping with our bank needs. We appreciate your kindness and knowledge. Keep up the good work!

Published at 2 weeks ago

I have had an account with them for many many years. Thank you.

Published at 2 weeks ago

Very professional and fast service

Published at 2 weeks ago

Happy service

Published at 2 weeks ago

We love Edwards!!! The tellers are great!

Published at 2 weeks ago

Great customer service and account manager

Published at 2 weeks ago

Great customer service

Published at 2 weeks ago

Edwards is a great e union people is very friendly & helping love Edwards cr union

Published at 2 weeks ago

Excellent

Published at 2 weeks ago

Antonia was so helpful and patient. Thank you so much

Published at 3 weeks ago

Best Bank in Palmdale! Joseph is the best!

Published at 3 weeks ago

Great bank. Member services always helpful and friendly.

Published at 3 weeks ago

Wonderful customer experience, any questions I had the front teller would have information and provide me with information about open money market accounts and CD s, while getting me through the line and my requests processed in a very timely manner.

Published at 3 weeks ago

Excellent attention!!

Published at 3 weeks ago

Ewards has been truly very successful and good to me. Caitlyn is amazing

Published at 3 weeks ago

Caitlyn was very informative and showed great customer service!

Published at 3 weeks ago

Joseph is helpful

Published at 3 weeks ago

Great service all the time And today with Caitlyn was grateful

Published at 3 weeks ago

Joseph was great I have always had a great experience with Edwards federal credit union.

Published at 3 weeks ago

The people are lovely . I like dealing with Caitlyn. She is always very professional and friendly too. You miss the 5 star because of the dreadful new website. Go back to the old one - it worked.

Published at 3 weeks ago

Caitlyn was great help and EFCU has been a staple in our family for over 35 years

Published at 3 weeks ago

Published at 3 weeks ago

Always happy with the service, and a variety of services that arent available with typical online banks! Special thanks to Caitlin for all her assistance.

Published at 3 weeks ago

Very productive with caitlan

Published at 3 weeks ago

I has always greeted with kindness and Antonia has always been kind, helpful, delightful with everything Ive needed through the years.

Published at 3 weeks ago

Great service. Caitlyn was quick and efficient with handling our deposits.

Published at 3 weeks ago

Joseph is always so helpful, calm, and respectful whenever I have to come into the bank.

Published at 3 weeks ago

Every time I come here Joseph get me in and out with great customer service!

Published at 3 weeks ago

Joseph helpful me with a transaction, he was very professional and informative!!

Published at 3 weeks ago

I recently had the pleasure of working with Joseph , and I couldnt be more satisfied with the service I received. He was incredibly knowledgeable, patient, and attentive to my needs. Thank you, Joseph, for making my experience so positive!

Published at 3 weeks ago

Caitlyn provided excellent customer service even though i walked in right before closing.

Published at 3 weeks ago

I must say I m impressed with Customer Service I received here today. Caitlyn was amazing fast and efficient I appreciate her and the branch Manager Kimberly for all of their help and the fast solution.

Published at 3 weeks ago

Joseph and Manny was amazing. Always great service at EFC

Published at 3 weeks ago

Edwards is a great credit union. Caitlyn she gives great service with a big smile

Published at 3 weeks ago

The Credit Union is good Everyday. Caitlyn was a great help today

Published at 3 weeks ago

Joseph was very knowledgeable and made the transaction smooth !

Published at 3 weeks ago

Really like the low interest rates the bank offers. Also great refinancing as well. Caitlyn had great customer service today.

Published at 3 weeks ago

Joseph was awesome. He was really informative. And helpful. Awesome service.

Published at 3 weeks ago

Edwards is always available when we need them.

Published at 3 weeks ago

Edwards is the best and Caitlyn is so great

Published at 3 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

Joseph was awesome helping with my transactions!

Published at 3 weeks ago

Joseph was helpful!

Published at 3 weeks ago

I really appreciate Caitlins professionalism. Her knowledge of the workings of the credit union. Give her a raise!

Published at 3 weeks ago

Caitlyn, She is great. Thank you for your support!

Published at 3 weeks ago

good service antonia

Published at 3 weeks ago

Had a great experience. Caitlyn was very helpful.

Published at 3 weeks ago

Edwards is great. Caitlyn Provided Great Customer Service Today.

Published at 3 weeks ago

Had the pleasure of banking with your employee Joseph. His customer service skills are beyond measure.

Published at 3 weeks ago

Antonia was wonderful!

Published at 3 weeks ago

JOSEPH did an outstanding job assisting me with my debit card issue in a timely manner.

Published at 3 weeks ago

Thank you Caitlyn for being such a delight to work with on opening a checking new account. The process was simple and easy!

Published at 3 weeks ago

Good work Antonia

Published at 3 weeks ago

Joseph is the best

Published at 3 weeks ago

joseph helped me today amazingly

Published at 3 weeks ago

Published at 3 weeks ago

Joseph was great

Published at 3 weeks ago

Had nothing but great service at Edwards Credit Union. The staff is friendly and helpful.

Published at 3 weeks ago

10 people in line and 2 tellers cant even get bank employee to ask if anybody has straight deposit slowest tellers around

Published at a month ago

I had a fantastic experience opening an account at Edwards FCU! The process was incredibly easy and straightforward, with no hassle at all. The staff was not only friendly but also extremely knowledgeable, answering all of my questions with patience and expertise. They really made me feel welcome from the moment I walked in. On top of that, Edwards offers fantastic products and services that perfectly suit my financial needs. I m so glad I made the switch to Edwards FCU, and I highly recommend them to anyone looking for a top-notch credit union!

Published at a month ago

Thank you EFCU and manager Ms. Kim, for all your support throughout the years. Your attitude and professionalism shows in how you and your staff treat me as a customer, Thank you. I truly appreciate, your support. Keep up the good work. Your staff is a clear example of your leadership. Like everyone else, I do not like fee, but I will not fault the staff for the policy of the credit union. I rather keep my money in my community, and EFCU is my community. Thank you.

Published at a month ago

59 minutes on hold and counting...

Published at 2 months ago

0 stars if i could. Go to anybody else pls! Like they wouldnt finance my loan because a car I wanted was 156,000 miles, like really only 6000 miles stand between me and having a way to get to work but the worst part... they kept saying the one person who could tell us that, was on lunch 3 seperate times the same day. Kept giving us the run around a by the time they said they couldnt finance us it was too late to go to any other dealership and look. So I would say hire staff that wants to work or atleast doesnt take 3 hour lunches and also maybe just maybe have more than 1 person whos competent at a time

Published at 2 months ago

Friendly, knowledgeable staff. Always ready to take care of all your credit union needs.

Published at 2 months ago

Terrible bank. I m with the United States ARMY and I got a direct deposit from my orders and they held it for 7 days when other soldiers in my unit that had wellsfargo and chase got there direct deposit 2 days early! They don t call back, their hold times are ridiculous. Do not use this bank. Also they use over draft fees while they hold your money that is pending. Very poor service.

Published at 2 months ago

Bad service, can t get a hold of anyone. Can t even close account without going there.

Published at 2 months ago

Published at 2 months ago

Miss Kim thank you for always helping me and Roger always on top of everything not a day goes by that you aren t available to assist with issues you are a beautiful soul Edwards is lucky to have a branch manager like you. Please keep her forever.

Published at 3 months ago

I want to express my sincere gratitude and happiness for the exceptional service provided by Kim Morales. She went above and beyond to assist with my banking needs and even took the time to help me learn how to use my new laptop. Im also very thankful that her boss, Jackie, introduced herself and assured me that she would be taking care of the matter involving Ricky.

Published at 3 months ago

They made updates to their app to make things better. Ive been locked out of my account for a week now and cant reach customer service. Apparently a lot of people are going through this. Horrible customer service!

Published at 3 months ago

Bank here if you dont want access to your funds and no customer service available. Ive been trying to contact this bank for 3 days via listed phone number, chat access, and e-mail...This is the most unacceptable situation I have ever experienced with a financial institution. Dont bank here! I will be closing my account ASAP. I shouldve taken peoples advice and gone to Logix. Logix here I come.

Published at 3 months ago

Last two new software rollouts were a disaster. The online apps were crippled or inoperable. A supposed 20 minute customer service phone hold wait went on for 50 minutes when I finally hung up the phone. Terrible!

Published at 3 months ago

Edwards Federal Credit Union came to us as an opportunity for us to patronize our own local establishment. The excitement has been on the decline since its inception a few years ago due to poor services to the customers. Customer service is almost unreachable over the phone. Online bank is the worst of any bank you can think of. The most recent banking app and website change is the worst ever. Usernames dont work anymore, customer service put you on hold for 45 minutes, you try reseting password but system still shows error. This bank should provide better service to the locals or just close so that something better can emerge.

Published at 3 months ago

Been going to this CU for decades. The service these days is unbearable. They like to stop credit card transactions and when you call to correct the issue, it takes an incredibly long time to speak to someone. Definitely getting a new credit card with another establishment . Also, there doesn t seem to be enough tellers half the time. Not sure what happened to this CU but we are going to begin moving all our finances to another company. Just sad what they have become. Had an account since I was about 12 years old.

Published at 3 months ago

Edward s Credit Union is one of the best if not the best credit union serving the Antelope Valley area. They always take good care of their members financial needs.

Published at 3 months ago

Horrible customer service. Came in with my dad because they canceled his card and supposedly sent out a new card but he never received it. Teller said they were going to print out a new card for him and while it was printing she asked him to wait to the side so she could help other members, as there was a long line behind us. She continued taking other members, finished the line and other people walked in so she continued helping those new people. We waited an extra 40 minutes because she continued taking the new people that walked instead of finishing what she started with my dad. Finally another teller asked if we had been helped and finished things up. It was absolutely ridiculous! What should have been a quick 15 minutes took almost an hour because he was pushed to the side and forgotten about.

Published at 3 months ago

Thank you Brielle for all your help with my transactions. You patiently handled all my concerns and questions without making me feel like I was taking up to much time, even though the line of other members were growing. I also appreciate d you asking Kimberly Fletcher-Speed to come speak with me. I had to give her a special thank you for all her help and kindness. Keep up the good work ladies, you are a value to your company.

Published at 5 months ago

Staff seem arrogant, banks have no money but ours and when we come for service the cashiers are acting like they are doing us a favor! They show no respect for the fact we are busy and have other things to do. They don t look you in the eye and avoid interaction. Very poor customer service ! I want to give you money and you treat us like this wow! Poor management obviously! More traing needed all around .

Published at 5 months ago

Published at 6 months ago

Family has had too much trouble and hassle banking here

Published at 9 months ago

Yeah, I hate to say it, the reviews are valid. This place is awful. We never received our cards for our new account, we could never access our account online due to website issues. Login credentials were always wrong. There is not enough tellers, takes forever to see someone. I remember standing there waiting while the group was in an office with a glass wall so we could see them all just hanging out and chatting. I instantly regretted the decision. Closed our account and will not be returning.

Published at 9 months ago

Absolutely the WORST bank ever! DO NOT USE!!! They DO NOT process requests at all (not just delayed, they just dont do them). They dont answer their phones. I have tried to give them the benefit of the doubt, but not one thing have they completed correctly. Requests for paperwork and loans are so bad that it took me threatening to report them to a Federal agency before they fixed their errors and addressed even the smallest issues. DO NOT BANK HERE!!!!!

Published at 9 months ago

Been with Edward Federal Credit Union since 1984. Bank here with confidence!! I highly recommend!!!

Published at 10 months ago

Published at a year ago

Aweful bank. Hard to deal with. People are rude and not helpful. In the process of switching banks. Have only had thus bank a month and a half and its worst experience ever. Would not recommend them at all. Wish I could leave no stars.

Published at a year ago

Robbers! They illegally stole my money! I had mobile deposited 5 checks. I checked back a few days later and my account showed that they had been *deposited*. The checks were *not* in a holding/pending status. Therefore, I made 6 purchases. EFCU *stole* 6 NSF Fees from my account. I contacted them and they agreed that I had the funds at the time of purchase. They agreed to reverse them and told me it would be a few days to see it. I checked back a few days later. Only 3 of the 6 had been reversed. I called back and was lied to (that it wasnt their fault and the checks were still on hold). She continues to lie so I asked to speak to a supervisor. Of course they were not available. *I have screenshots of the deposits being in the account before the Fees were taken.* It was better when they were still small town banking.

Published at a year ago

Who is running this bank!!!!? Tellers are rude and few!!! Lines are huge and disorganized! Theres never a host to welcome you. If you have a question you have to stand in line for 30 min. to then have 2 sec conversation with a teller thats clue less or not minding your concern at all. Theres only one person that can open an account and shes never there or bussy. I guess more people need to complain to corporate because theyre not reading all these bad reviews!!!!

Published at a year ago

Terrible customer service And the manager was very rude

Published at a year ago

Branch on base went out of their way to correct a problem where the were charging a fee for my checking account. Phone customer service was not friendly. But in-person teller fixed it on site. Thankfully

Published at a year ago

Terrible Bank! Worst consumer practices! BEWARE. Dont hold enough money in either account, thats a FEE. Dont have enough fund sand an auto-draft transaction takes place, thats $29 a transaction fee. If you have a closed account, theres a $5 fee for each month of statements if you request them. So if a company makes multiple auto-draft attempt within a couple days without my permission and theres 6 attempts at $29 a pop, $174 you owe Edwards now. Edwards wont waive that, not their problem, they have money not you. Theyre one of the few Federal Credit unions that doesnt have free transfers to other Federal credit unions. Their mobile app is terrible. Edwards has the worst customer friendly attitude and policies. Ive held an account with them for almost 30 years (had other banks as well) and I will NOT RECOMMEND this bank to anyone. Greed has consumed this small-town bank.

Published at a year ago

Published at a year ago

DO NOT PUT YOUR IN THIS CREDIT UNION. They will rip you off

Published at a year ago

I dislike the new location. Now, I am driving 46 miles to do banking. At $6 a gallon, they are costing me money. Was a survey of customers needs done when considering the new location? Nope

Published at 2 years ago

This has been one of the worst banking experiences I ve had.

Published at 2 years ago

I have been trying for 45 minutes to reach an Edwards bank rep for information on opening an account with them. Only recordi

Published at 2 years ago

When I came here to deal with my fathers probate matter, the tellers and even the manager appeared clueless and spent about 30 minutes figuring out what to do just to hear, sorry we cant tell you anything.

Published at 2 years ago

Refinance my motorcycle with a very low APR and refinance my Camaro they give good prices and friendly staff

Published at 2 years ago

Be aware that if you join with Edwards, you have to jump through a lot of hoops to even get helped on an issue. I called the fraudulent detection line about my blocked debit card twice now and the first representative told me to call the credit union during normal business hours so I figured I would do that. So the next day I call them an hour before closing to fix this issue and I had to wait on hold for over 8 minutes just to be transferred from one department to the other, they transferred me 3 times before transferring me back to the fraudulent detection I had called the night before and told me Sorry, in order for us to help you, you have to come to one of the locations during business hours. So I ve had two full days without my card. Not to mention in the past, it took me weeks to even get the full benefits of my bank account just something as simple as activating my visa on my card took way too long because of simple mistakes. The online website is kind of confusing at times, but its ok once you figure it out. Other than that, the customer service is very bumpy and things take way longer than they should with them and it can be very aggravating, being told sorry or being told to wait more or come in person when my hours aren t that flexible during the day.

Published at 2 years ago

Always had good customer service with this bank even when it was in Lancaster .

Published at 2 years ago

Never can get anything to go smoothly here always has some rule or some way of saying sorry we cant do something. I honestly think the people here are trained to say sorry just because they dont know how to do the task. Like Ive had to deposit checks and transfer and all sorts of other stuff and every time I have to go to a different bank or some work around because this bank just knows how to give big fat nos. Its gotten so bad I consider just closing the account but I question how much hassle I wanna go thru to even do that. Went over the schools first and they instantly cashed that check that couldnt go thru because they needed 50 different ways to verify its me. Basically they just want to make the process as painful as possible just so they can tell u no at the end.

Published at 2 years ago

When I first opened a credit card account, I enjoyed a huge improvement on my interest rate. Later, I purchased a vehicle with their loan program and got a great interest rate again. A special thanks to Yvonne, who has personally been helping me for quite some time with my accounts. Today I paid everything off in full and I am so relieved, once again Yvonne, you are the best, thank you so much for all of your help. I will be back, especially for a new car loan!

Published at 2 years ago

Seriously just downright terrible. I cant ever get there online system to work so I keep going back inside the bank and they keep telling me to just sign up and login in. You cant... ive tried so many times. The only registration is bulsht. It forgets your account name and insist that it doesnt exist and then when you try to make another account its like oh wait you already have an account. Im so done with this garbage. Once school starts im going straight to schools first and making an account. Like i honestly have no clue why anyone would put themselves thru this system.

Published at 2 years ago

Its difficult to access your funds. My daughter moved her account to Chase after the held her check from a well known entity in the Av, for 21 days. 21 days without her payroll check. I hate that they moved and my only choice is to drive to an entirely different city than where I opend my accout.. I do not like that they removed the drive through teller option, I have a disabled dependent and it is difficult maneuvering through the heavy doors with him. The most irritating thing that has happened recently is I can no longer cash my sons disability check that has my name on it without opening a totally new account. They need documentations to do this but amazingly none of people can tell me the number of the documentation that I need to request from the government entity. We have been members for over 25yrs and I am now considering moving to First City or Logix across the way from Edwards FCU.

Published at 2 years ago

I was a happy n satisfied customer since 1997. Not anymore. The new palmdale bank has Longer Lines, Slower Tellers, Less Parking, No Easy fwy Access, No Drive-thru Banking... So Frustrating and Disappointing. J

Published at 2 years ago

This is the worst bank, very rude employees. If you need your money available do not deposit here. Been a customer for several years and my payroll check get held for seven to 10 days. Worst bank I ve dealt with. Just save yourself the trouble and go anywhere else!

Published at 2 years ago

Published at 3 years ago

Published at 3 years ago

Nice workers and welcoming center

Published at 3 years ago

Melvina with auto loans is incredibly helpful, professional, and quick with the loan process. The new location is very airy, modern, and clean. Everyone was very friendly.

Published at 3 years ago

I went in to get a new debit card (mine was just cancelled due to suspicious activity) and update my last name because I just recently got married. First, their card machine was not working so I couldn t get a new debit card. They could send one via mail, but that would take 7-10 business days. Second, I brought my marriage certificate AND my new social security card and they would not allow me to update my last name because I didn t have an updated ID yet. However, I had my old ID and an interim ID that was provided to me by the DMV indicating the change of last name. They still would not allow me to update my last name. I said to them, So I need to come back to get a new debit card, with my old last name, and then come back to change my last name on that debit card once I receive my updated ID? That makes a whole lot of sense. This was super frustrating and a waste of a trip. If you need to get a new debit card, I would suggest calling prior to see if their machine is working.

Published at 3 years ago

Absolutely LOVE the new Palmdale location. Gabbie was wonderful helping my husband and I download the app, set it up, and enroll us on e-statements. Gabbie has helped us in the past and always stellar service. Have been a customer since 1979.

Published at 3 years ago

Dont bank here! They used to be wonderful but now are complete scam artists. Try to find a bank elsewhere!

Published at 3 years ago

I have been banking at this establishment for many years, although I hate they moved to Palmdale, I have always had a great and courteous experience at This facility.

Published at 3 years ago

I was with Edwards Federal Credit Union for years with a total of 4 paid off auto loans. It s a disappointment the amount of issues I had with them and the wrongful doing of alleged past dues that weren t true and ended up dinging my credit but fortunately with proof I was able to remove but still a awful and stressful time removing. It s unfortunate that I couldn t hold the relationship any further and that particular department that handles these type of accounts should be further audited and revised before loosing more existing and future clientele.

Published at 3 years ago

I have been with them for many years, I will never leave them to go to anybody else, very friendly, brand new establishment, they have always been there when I needed questions answered, great customer relations.

Published at 3 years ago

Published at 3 years ago

I have had a savings account for many years with them and as soon as I open a checking account I have had my account hacked multiple times and all I get from them is Im sorry when you can finally get ahold of someone. No it is not my debit card that gets compromised, someone got my account info.

Published at 3 years ago

Published at 3 years ago

February 2021. Edwards Federal Credit Union in West Palmdale on 10th Street Avenue West. Is not open yet. But it will be. And this will be the first review for this location. The address here will be 39963 10th Street West Palmdale California 93551

Published at 3 years ago

This place has went from being a well respected business to a dump! They have a new building in palmdale that they claim they are moving into January 2021 no February 2021 no now its MAYBE MARCH 2921 . Stop lying to your customers! UNTIL YOU ARE PHYSICALLY IN THE NEW BUILDING AND ACTUALLY CAN HELP YOUR CUSTOMERS DONT GIVE A DATE! . PLUS THE RUMOR IS THERE WILL BE NO CASHIER AT THE DRIVEUP WINDOW. WHAT IS THE POINT OF A DRIVEUP IF NO CASHIER. I WILL BE LOOKING ELSEWHERE.

Published at 3 years ago

Great location

Published at 3 years ago

If I could give a zero star I would...so they roll out a new system wide online banking system and I am locked out of my account. I have tried for two days to reach by phone but they dont answer their phones. What business does that...

Published at 3 years ago

We recently joined Edwards Federal Credit Union and decided to visit in-person to ask a few questions. We had the great pleasure of meeting Sandy and she provided us with outstanding customer service. She answered all of our questions and gave us great hope for a positive relationship with this credit union. Thank you, Sandy!

Published at 4 years ago

Great Customer Service

Published at 4 years ago

If they had negative for stars. joined Edwards January 2020, So far this is the worst bank I have ever had and I had thought chase had sent me through hell before joining. This bank illegally holds your money for no reason. I have had multiple cards printed that doesn t work or I can only buy $5-$10 charges that s not going to do anything for a person like me and my lifestyle. The person who put the account on hold hasn t been answering the phone about the hold for over 2 days and specially in the middle of a pandemic and I have bills I need to pay. This is the worst bank account I have ever had. Switching back to chase. And they wanna build a bigger bank ha this bank shouldn t be allowed to be open

Published at 4 years ago

I rate this Institution a 5. They have always helped me when I have had questions or needed assistance at their great app. To those very sad and bad attitude people that keep complaining. Get a Life! These folks have a Phenomenal Customer Service and Very nice people.

Published at 4 years ago

I am always able to access my money through their online options. Anytime I need a financial consultation I am able to schedule one. They are very dynamic as well and no matter where I am I am able to reach them! I have never had any issues with banking at EFCU.

Published at 4 years ago

Published at 4 years ago

I became a member about 6 months ago, and so far, the service is outstanding! The branch itself is lovely and extremely secure! Ha ha - the front door is a little weird and takes some getting used to, but the lobby and tellers areas are very comfortable. Stephanie helped me with opening my account, and also was very quick to respond when I had issues with my debit card! AWESOME customer service!

Published at 4 years ago

Wow, reading through these reviews I feel like I should write something different lol. Ive been a member going on a year now. So far its been a pleasant experience. My reason for choosing this bank is I wanted to get a Personal Line of Credit which they offer. After getting denied the first time, I worked on my finances for about 6 months and tried again and got approved!! This is a smaller bank but Ive never had any issues with them and Ive been going in a lot more recently. There really is no difference than me going to a big bank like Chase. The only issue I have had is when I recently wanted to deposit a check and I had to wait 4 days for it to clear because of the amount. A week later, I took a check from the same company to Chase, and they could have cashed it out right away as the funds were immediately available. Its a good thing they are fairly close to another and I can just drive to each if I need to. Ill would definitely update my review if things change but 5 stars from me so far.

Published at 4 years ago

Published at 4 years ago

Nothing but awful, sour interactions with these people. Probably the least effective credit union in the area, and will do nothing but waste your time.

Published at 4 years ago

Worst bank EVER! Wish Id read reviews first.

Published at 4 years ago

Published at 4 years ago

This bank showed me such unprofessionalism and they dont care about their customers at all. I would advise others to bank elsewhere.

Published at 5 years ago

I am sorry. A $4.95 convenience fee is NOT acceptable for using a *mandatory* automated service. It is NOT convenient! Not convenient to use the so called service! Not convenient to have to pay for it against my wishes! AND we have 2 loans with them. Thats an extra $118 over the course of a year that they will get out of me. NOT convenient! NOT cool!

Published at 5 years ago

It s an ok bank. ... just ok

Published at 5 years ago

Ive been with this CU for 20 years. They used to be an excellent CU but everything went downhill after they started charging service fees, eliminated Saturday hours and went to a new computer system. I wish they would go back to the old computer system, access to my accounts is more convoluted and requires many silly clicks just to get to it. The old bill paying system was much better and easier to use. Tracking payments in the new system is frustrating. The old system was easy to transfer funds, the new one is confusing, especially if theyre not the same account. Ive always enjoyed using the Quicken download feature to reconcile my accounts but that went away. You can only download a CSV file or a MS Money format (they went defunct quite awhile ago, what gives with that dumb idea). I now have to spend about an hour just reconciling my account at the end of the month. Emails go unanswered. EFCU, you folks really are dropping the ball and soon I may be dropping you.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

I used to love this bank, however the changes have made them as a bank less marketable. I have only been a member 7 years but this last year was horrible. They always have system issues. The new app although good in concept always gives me errors. But, what gets me upset is it takes them forever to deposit my direct deposit checks. Ive had to wait days to access my funds. They have no care that you have bills to pay. Then when you call if your lucky not to wait over an hour its always a the system. Its always the system. You got robbed on your update, you need to regroup and fix it or jump ship before all your customers do.

Published at 5 years ago

Never had an issue. Overall satisfied to continue banking here

Published at 5 years ago

Zero communication zero, no access to my account cause they dont answer phones! Terrible bank!

Published at 6 years ago

Published at 6 years ago

I have been calling 4 days non stop, Been put on a hold loop and left my call back number many times I have yet to recieve a call back I never used to have this problem I live in san diego and am highly considering driving 4 hours and pulling out all my money after being a member for over 10 years

Published at 6 years ago

NO One Answers the Phone!! This is the worst place ever, yesterday I went in because no one would answer the phone and I couldnt get a new set up to login in to my Account to transfer funds for my car payment they take out. So, today I check they didnt take out my car payment that is set up on automatic payment from my saving and it now says its late!! Then, today I try calling and still no answer, Im so mad this is not how a bank should operate so I have to leave work again to go in! Go bank At Wells Fargo Forget this place

Published at 6 years ago

Published at 6 years ago

With all of their website and app changes, theyve made it almost impossible to login; then when I call for help, no one answers the phone!

Published at 6 years ago

Their ATM rob us with $600 :(

Published at 6 years ago

Horrible customer service, just needed my last 4 bank statements from a closed account. I paid the 15 dollar fee and never recieved them. I ask for a refund and they transfer me to the Branch supervisor Maria who never returned my call. Absolutely horrible.

Published at 6 years ago

Over all good experience. They were helpful and attentive for the most part.. the teller who was helping was somewhat unfamiliar with the type of fraud that was the situation but handled it well, but sent us through to many hoops and loops and it took way to long to get it resolved...

Published at 6 years ago

Published at 6 years ago

Step in the wrong direction! Debit/Credit Cards: About a year ago we were made to switch to a new type of card. The new card had the smart chip in it and they stated it was for better security. Within 2 months or so switching to the new card, someone stole my card number and ran up some charges better security. When I called to report it, they told me that they no longer deal with fraud at the bank anymore (happened to me about 10yrs ago). They gave me a number to call to create a claim. It took almost a month to get my money back (it used to be within 2-3 days)! Going back to the better secure card, the new company they switched to does not support android/Apple Pay. I called them every month for 6 months and it has been the same answer (if they actually relayed my info), we have to speak to the manager, they will talk to the manufacturer and see if it is possible. By month 7 they sounded like they were tired of dealing with me because they said that you will get a notification when its enabled because it is a major feature to enable. Loan department: My recent auto loan I was told they no longer do the .5% deduction for auto withdrawal. They told me that they stopped doing this and automatically give it to their customers, though the rate was exactly the same as my older quote (my credit hasnt changed). Their rates are still better than others (due to being a credit union I assume), thus the reason I gave it an extra star.

Published at 7 years ago

I got a cat loan from these people some years back. All was good until I missed two months of insurance payments. They tried to charge me $2,000 for missing two months!!! I called the California Bureau of Insurance and got refunded over $1,300!. NOW they are saying I owe for an entire year. What scammers. They always send me stuff for life insurance... imagine my kids trying to collect that! This place gets a fat ZERO from me. Theves... if I hadnt pursued the issue with the state they would have just kept my money. Deal with these crooks at your own risk.

Published at 7 years ago

If I could give zero stars I would: For some unknown reason EFCU decided to change account numbers without prior notification. All of a sudden, after over 25 years of being a member, I was starting to see rejected auto payments. I called them and they said, Oh, all of your account numbers have changed. Youll have to change all your auto payments to your new account number and will need to order all new checks. I signed up to have everything delivered paperless. I never did receive notification on-line and I certainly didnt receive notification via post. I changed all my auto payments and called this strike one for EFCU. A few weeks later, I ran into another issue with a rejected auto payment so I tried to call EFCU over 1 hour before their closing time. I literally listened to a ringing phone for over an hour. No one ever answered. Luckily, the company that had my auto payment rejected was very understanding, but I still had to pay a $7 rejected payment fee. Thanks a lot EFCU. I have multiple accounts with EFCU and everything I do is on-line. EFCU should have put a pop up banner on our on-line account that notified us of the pending account number changes. They sure were quick to let us know that they were going to start charging fees (that later was not implemented). So, why not let us know that our account numbers were going to change????? SO FRUSTRATED. And then you wont answer the phone??? Whats happening to our Credit Union? Strike two EFCU. Beginning the search for a New CU in the event of strike three. UPDATE: Strike three today EFCU. You are Outta here. Today, I found out that they rejected my husbands direct deposit. With mine coming this week I physically went into the Edwards Branch. The teller proceeded to tell me that they didnt change my account number despite me showing her evidence from my husbands employer that they did. She finally went in the back to find out what I was doing wrong. I havent changed anything in 26 years. I know I didnt do anything wrong. She finally came back out from the back and told me that my deposit will not be rejected. No explanation, no apology, no we are so sorry for the inconvenience Maam. NOTHING. FINE. Moving my accounts elsewhere.

Published at 7 years ago

Very disappointed in this place. I had heard so many wonderful things about it that I opened a regular savings account. Trouble began last Summer when they changed to chip debit cards. I was never notified of the change and tried to use my atm card and was denied. I was told that a mailing went out in the Spring of 2016 advising of the change and all old cards would stop working on a certain date (I am unsure of the shut off date). I had to wait for quite a while to get the new debit card. Fast forward to April, 2017 and I receive a statement stating that I had a $15.00 maintenance to my account. I called their call center and was advised that my account did not have a minimum balance thus the charge. I was stunned as my account DID have at least a minimum balance. I then go to the Lancaster Office and the people there did not know why I was charged. They returned my $15.00 and I closed the account. I believe the main problem I had with them was communication. I rarely received a statement from them. I dont know why.

Published at 7 years ago

Horibble customer service

Published at 7 years ago

Choose this place if you want to put your money somewhere and cant access it. They put limits on your money and then they are never open when you need to raise your limit for the day. They are closed Saturdays now......

Published at 7 years ago

Theyll nickle and done you too death

Published at 7 years ago

Ive been a memeber for 10 years with this bank and always had great service with them. If there was ever any issues they were quickly resolved. Fast forward to the past 4 months and everything is gone to hell!!! It first started with them RANDOMALLY putting a block on my card while I was out shopping, I called the bank to find out what was going on since I had more than enough funds in the account, they told me they had a new card policy for processing debit payments that I HAD to agree to or I couldnt use my card any longer..... ughhh sounds like I have no choice?!? Fine, whatever I agreed told them do whatever they had to to unblock my card. They did it then told me I was free to use my card. Another try at the check out line proved wrong. It took 30 mins of phone calls to get them to unblock my card that had the security block placed on it after THEY had denied my first transaction. Then a couple weeks later I deposited a check into my account and was told my check would be placed on hold as my account didnt meet their standards - again Ive been a member for 10 years and never had this issue before I asked if it was some new policy or something? They said no, I just pay bills too quickly after depositing money ummmm Im sorry Im a single mom working hard to pay my bills, thats kinda what bank accounts are for, depositing money then using it to pay bills!!!! So last night (3weeks later) I go to use my card at Walmart and have it declined another 45 mins of calls and being passed around shows that because Walmart tried to process the payment as a credit by mistake some MAGICAL automatic block was placed on my card that no one can take off. Its done by the system and couldnt be removed until after midnight, I was however assured it would be removed by midnight..... here I am 10:30am the following day and its still blocked and no one knows whats to do or how to get it off!!!!!!!!!!!!!

Published at 7 years ago

Published at 7 years ago

I don t know what happened with this credit union, I used to be able to withdraw 1600 a day, and they were open on Saturdays, I assume in an effort to save money I am now only able to withdraw 500 a day, which wouldn t be a problem if they were still open on Saturdays but there not. So now it takes 4 days of withdraws to move money to my other account as they do not open their doors for business until 4 hours after I leave for work, and close 2 hours before I get home. I will be closing my account since they no longer value there customers time.

Published at 8 years ago

Been a member for about 10 years OK service really mad about not being open on Saturdays if youre not going to be open Saturday stay open late on Friday night not everybody has direct deposit

Published at 8 years ago

Published at 8 years ago

Its a good bank dont get me wrong but when you call they all have a bad attitude . like the one in Lancaster a girl name verma smh very bad lady ink why they still have her working is she talks to people like if we owe her something

Published at 8 years ago

They dont want to release my funds and I deposit a check for 1,300.00 on Monday and they said they can release my check till the 11th because Im a new member. WTH!!! I starting not to like this bank. And I rep was giving me attitude and say that the bank doesnt this cause they dont know what kind person I am. Seriously!!! She didnt want to transfer me to the manger.

Published at 8 years ago

Awesome service. Helped me in so many ways. Account balances are always accurate. Never had any issues.

Published at 8 years ago

I am very happy

Published at 8 years ago

fantastic bunch of folks to deal with!!!

Published at 8 years ago

These folks are great, financed a car with them, always great to deal with.

Published at 8 years ago