Rushmore Loan Management Services

This is THE WORST!!!!! My loan was sold from Wells Fargo to Rushmore. I have attempted to call them 3 times, spending 5 min on the phone each time simply to GET A HUMAN on the phone. I have yet to speak with a person! Their computer system will not let me speak to a representative. Is this business literally run by a computer? Do people actually work here?!?!?!?

Published at a month ago

This company is terrible! I’m in loan modification and they tell me they accepted me for $1496 a month, then I call back and tell me they offered me that prematurely and denied me. I said you can’t jerk people around like this, and the only response was that the agent gave it prematurely. So furious. They don’t want to help you save your home, they just wanna take your home! Put them out of business! I wish my loan would’ve stayed with Chase and not transferred to this Rushmore Servicing.

Published at a month ago

My experience with Rushmore Servicing, has been a nightmare. I find them to be incompetent on many levels; it’s not easy to speak with a representative, the system keeps you in a hoop. Supposedly, my loan had been transferred or handoff to another Rushmore Company. My credit history is no longer being reported to the credit bureau agencies as of September 2023. Currently, Rushmore shows my mortgage paid in full, which is incorrect. Their reporting is incorrect or no reporting. Upon, calling them, I received information that I had not received on previous calls. I’ve researched contacting the federal agency Thirft. I’ve submitted to the credit bureaus for investigation… wondering if it’s possible for class action for incorrect, incompetent behavior…🧐

Published at 6 months ago

This is the worst company! I can never get ahold of anyone or a live agent! It's all automated system that just keeps you going around and around..
It's a complete joke mortgage company! I called multiple times still can't get through! It's honestly unbelievable!

Published at 4 months ago

Stay as far away from this mortgage company as you can They don’t/won’t help you in any way and you’ll spend hrs on the phone just trying to rectify anything! I had the misfortune of being sold to them in the middle of a big insurance loss and it’s been a nightmare
They’re holding my insurance money hostage and I can’t repair my home
I have also now discovered they paid my taxes twice. NY Taxes so we’re not talking about couple of hundred $ either. I finally threatened to sue them, and pull all the $ out of the account that they were pulling the mortgage out of if they didn’t release me $ to start fixing my home before I lost my contractor! Then and only then did they finally send a small portion, enough to start the repairs on a 1/4 million $ claim…. Best part? They sold my mortgage promptly after doing so which was nothing but a blessing! The new mortgage company sent me more $ within 5 weeks! 5 weeks! Unbelievable…. All I can tell anyone is if you get sold to this company? Refinance a fast as you can THEY S&CK!

Published at 7 months ago

Very difficult to get ahold of a customer services representative to discuss account. Would never recommend them to anyone.

Published at 3 months ago

They took over servicing of my loan from Wells Fargo. They have to be the most incompetent financing agency ever. Wherever their call center representatives are answer from, they are difficult to understand and could not solve an issue to save their lives. I am very sick of having to call every 2 weeks because they keep sending my payments to undeposited funds instead of applying to the balance due.

Published at 8 months ago

Rushmore is a company that services loans. Unfortunately, they are only interested in rushing you into foreclosure, and DO NOT help you as you get caught up, go through modification or other processes. This company basically gives up on you and assumes you will be foreclosed upon, and rushes your house to auction.
This company refused to return my calls. They did not respond when I asked to be escalated to a manager. They continue to send out foreclosure notices even when you are paying on time. Their customer service is horrible. They are completely "over the phone" and do not allow email communications. They keep you on hold until the cows come home. Stay away if possible.

Published at 8 months ago

Impossible to speak to anyone when you try and get through...this company is a woke joke

Published at a month ago

This is THE WORST!!!!! My loan was sold from Wells Fargo to Rushmore. I have attempted to call them 3 times, spending 5 min on the phone each time simply to GET A HUMAN on the phone. I have yet to speak with a person! Their computer system will not let me speak to a representative. Is this business literally run by a computer? Do people actually work here?!?!?!?

Published at a month ago

This company is terrible! I m in loan modification and they tell me they accepted me for $1496 a month, then I call back and tell me they offered me that prematurely and denied me. I said you can t jerk people around like this, and the only response was that the agent gave it prematurely. So furious. They don t want to help you save your home, they just wanna take your home! Put them out of business! I wish my loan would ve stayed with Chase and not transferred to this Rushmore Servicing.

Published at a month ago

Edit: Thankfully, they have greatly improved their service. Absolutely impossible to speak with someone at Rushmore. They obviously bought my mortgage and are never available to explain extra charges on my mortgage. Are they even legitimate or just loan sharks? Raised my mortgage without due process.

Published at 2 months ago

Very difficult to get ahold of a customer services representative to discuss account. Would never recommend them to anyone.

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

This is the worst company! I can never get ahold of anyone or a live agent! Its all automated system that just keeps you going around and around.. Its a complete joke mortgage company! I called multiple times still cant get through! Its honestly unbelievable!

Published at 4 months ago

My experience with Rushmore Servicing, has been a nightmare. I find them to be incompetent on many levels; it s not easy to speak with a representative, the system keeps you in a hoop. Supposedly, my loan had been transferred or handoff to another Rushmore Company. My credit history is no longer being reported to the credit bureau agencies as of September 2023. Currently, Rushmore shows my mortgage paid in full, which is incorrect. Their reporting is incorrect or no reporting. Upon, calling them, I received information that I had not received on previous calls. I ve researched contacting the federal agency Thirft. I ve submitted to the credit bureaus for investigation wondering if it s possible for class action for incorrect, incompetent behavior

Published at 6 months ago

Asked for a pay off weeks ago only to get slow played. Run from this company and do yourself a favor.

Published at 7 months ago

Stay as far away from this mortgage company as you can They don t/won t help you in any way and you ll spend hrs on the phone just trying to rectify anything! I had the misfortune of being sold to them in the middle of a big insurance loss and it s been a nightmare They re holding my insurance money hostage and I can t repair my home I have also now discovered they paid my taxes twice. NY Taxes so we re not talking about couple of hundred $ either. I finally threatened to sue them, and pull all the $ out of the account that they were pulling the mortgage out of if they didn t release me $ to start fixing my home before I lost my contractor! Then and only then did they finally send a small portion, enough to start the repairs on a 1/4 million $ claim . Best part? They sold my mortgage promptly after doing so which was nothing but a blessing! The new mortgage company sent me more $ within 5 weeks! 5 weeks! Unbelievable . All I can tell anyone is if you get sold to this company? Refinance a fast as you can THEY S&CK!

Published at 7 months ago

Rushmore is a company that services loans. Unfortunately, they are only interested in rushing you into foreclosure, and DO NOT help you as you get caught up, go through modification or other processes. This company basically gives up on you and assumes you will be foreclosed upon, and rushes your house to auction. This company refused to return my calls. They did not respond when I asked to be escalated to a manager. They continue to send out foreclosure notices even when you are paying on time. Their customer service is horrible. They are completely over the phone and do not allow email communications. They keep you on hold until the cows come home. Stay away if possible.

Published at 8 months ago

Just changed over to this and have an emergency need taken care of. But they have their phone service set up to not allow a live representative to speak to! Bad customer service, one week and I dislike

Published at 8 months ago

They took over servicing of my loan from Wells Fargo. They have to be the most incompetent financing agency ever. Wherever their call center representatives are answer from, they are difficult to understand and could not solve an issue to save their lives. I am very sick of having to call every 2 weeks because they keep sending my payments to undeposited funds instead of applying to the balance due.

Published at 8 months ago

This company should not be allowed to do business. They re completely incompetent. Honestly, I don t even know how they are allowed to be in business. They literally screw my clients closing. They wouldn t give them a payoff even though their request came in weeks before closing and eventually we had to file a bankruptcy to stop to sell because Rushmore would not allow himadditional time, even though he was already on The Closing, these people are evil

Published at 10 months ago

Useless !!! Simply useless!!! 20 mins for phone bots then 1 hour with customer care who are completely clueless or delibrately unhelpful. Impossible to get a payoff quote. Not recommended in the least. We have decided to simply pay off our mortgage due to the sheer horror of dealing with unresponsive enquiries.

Published at 11 months ago

Customer service is garbage

Published at a year ago

I wish there was an option for minus stars! Rushmore Loan Mgmt wasnt that great to begin with and now they have transferred their accounts to Rushmore Servicing which I cant say enough bad things about. Trying to get thru to a human is exasperating and when you do, its over seas and very hard to understand the person trying to help. Since my loan was transferred, I have had nothing but problems with the amounts being charged to me, supervisors saying they have fixed the issue, and supervisors saying they will call me back. This company should be shut down!!!!!!!!!!!!

Published at a year ago

I only gave one star so I can post. There are no stars to give. No one works there...all you get when calling are automated options. And even though hours of operation are noted, Ive called and the message says The office is closed. This really seems like a sham situation. My grannys loan was discharged in a bk case, yet they (as debt collectors) still expect payment....CAN U SAY CLASS ACTION LAWSUIT??? According to Google, Terry L. Smith is the CEO of this shady business. [And for Christs sake, I cant even find a fax number!!)

Published at a year ago

Almost impossible to talk to a real person w/o waiting on the phone for 1 to 2 hours

Published at a year ago

When office is open, regardless of day or time standard automated response is office is closed call during business hours & when this business hours are ???? Horrible service.

Published at a year ago

This is a CORRUPT company DO NOT do business with them. I was looking over past payments I made and they never was applied to my balance!

Published at a year ago

September 2023. This is the absolute worse establishment ive ever delt with. Im so grateful to be rid of this company. You will never have a conversation with anybody that actually has knowledge of your mortgage. Anytime ive called im on hold for well over an hour. This company has zero empathy for the average hard working american. They tell one Lie after another. They are more interested in foreclosing on your property then helping. Whomever is running this company should be embarressed. I wouldnt do business with this company ever again if my Mortgage was free. I repeat the worse ive ever had

Published at a year ago

I have been a customer of Rushmore loan management for over 10 years & the staff is all informed & pleasant

Published at a year ago

Payoff department caused my sale to get delayed. Now getting letters that I am being charged for insurance even tho weve sent them proof multiple times.

Published at a year ago

Absolute worse.

Published at a year ago

How can this company NOT be on some investigation T.V. show or at least checked by the Feds? After my Parents DIED, and the house was no longer in their name, I was still paying the loan off and could not recieve any help VIA the phone and the web site is not any help and the HOUSE is not even in my name.. Calling the number you get no help what so ever, emails not returned, web site is a joke. This loan has NEVER been late for payment EVER! Wells Fargo sold this sold and NEVER said a word to my Elderly Parents that are not longer with us and have passed, yet this folks do not care and they raised the payment with no communication what so ever. HOW CAN THESE FOLKS STILL BE OPERATING?? How can you have all these bad reviews and not respond to them what-so-ever..

Published at a year ago

Worst customer service on earth. Automated system and then when you get someone, theyre clueless. They transfer you and still nothing. I wouldnt use them for anything, ever. Go somewhere else and save yourself a ton of un needed frustration.

Published at a year ago

Published at a year ago

Was help with everything I needed. Completely satified.

Published at a year ago

Published at a year ago

Horrible company; always loosing documents that they ask you to send again and again

Published at a year ago

Great service clients number one

Published at a year ago

Had a wonderful experience with RLM and would recommend to everyone.

Published at a year ago

excellent assistance with knowledable answers

Published at a year ago

No way is anyone giving this company anything more than 1 star. Anyone doing so is a bot plain and simple. Horrible CS, hold times up to 30 minutes to speak with anyone. They use harassment and scare tactics to collect $$$. By far the most irresponsible, disrespectful and immoral company I have ever done business with. The mothers of all the employees must cry themselves to sleep each night wondering what they did wrong as a parent that made their children want to work for this horrible company.

Published at a year ago

The representatives that helped me were very very very experienced they were very pleasant they were on the top of their game I love you guys thank you thank you

Published at a year ago

Published at a year ago

I dont know if this is a bank or not but they have the worst customer service ever. The staff are liars, they tell you one thing and it turns out that at the end of the day it is another. I thought that those who spoke my language were going to help me but they turned out worse

Published at a year ago

Very helpful and understanding...was great to deal with

Published at a year ago

Horrible company. No one ever responds... dont bother reaching out to Tracy (loss mitigation) bc your email will be sent into oblivion.

Published at a year ago

MAY 2023 UPDATE: ONLY after 5 Months Rushmore move mortgage to Specialized Loan Servicing with a15 Day notice!! PLUS Rush never completed paperwork we submitted. With one exception, returned ANY communications, with them! THEY SIMPLY STINK! THEY ARE NOT BANKS! NO FDIC! No interest on escrow.Servicing companies. represent GREEDY INVESTORS, not you! 1/23/2023-100% non-responsive to faxes correspondence and forms that were sent and we received on 12.16.22. Regarding loan changes. No phone calls have ever been returned no fax is aware of the responded to. Now I received a letter saying they didnt get the forms I sent and I have proof of delivery from USPS. In my opinion, these people absolutely suck. October 19, 2022, after receiving a notice from Rushmore I attempted to go online and set up my account which was transferred from truist bank in Georgia. 2 1/2 hours later I still was unable to get the account set up online. After three transfers and finally getting someone stateside, instead of the Philippines, I was able to get some answers to my questions. I am still not registered online and they sent the information to their IT people. Cannot get any worse than Truist already was! Disgusting money grabbing companies.

Published at a year ago

Very effective organization, resolves issues very promptly and finally very efficient agents !!

Published at a year ago

The app has been down for over two months now and when I call customer service they say theyre closed. How do you expect me to pay my mortgage if you make it so difficult to do so?! Id give 0 stars if I could.

Published at a year ago

Published at a year ago

The worst company ever . Im going to court , u still my money ,

Published at a year ago

I was impressed because the representative really listened to me and was able to research my payment history and find the mistake of applying the April payment to the principal in error and reverse it to payment by Tuesday. Thanks for listening

Published at a year ago

Published at a year ago

I received a very rude notice today that my insurance was going to expire and Rushmore was going to purchase homeowners insurance for me. I called to see what was happening as my insurance has been paid for the past 20 years via escrow disbursement . 15 min on the phone and the agent can t find my account. I had to pull my federal taxes and get out my 1098 to give the agent my loan number. The agent had no idea why the policy wasn t paid via my escrow and called my carrier to verify. Unfortunately the office was closed for the day. I was then told to go online and upload my insurance docs for verification. The agent was still on the phone with me when a asked a question about the website which she didn t know the answer and told me to call my insurance agent in the morning and have my agent call Rushmore to verify and it had to be done first thing because it can take Rushmore 3-15 days to do something and I may be charged for insurance via Rushmore. WHAT THE GOD ALMIGHTY I paid Rushmore! Rushmore did NOT pay the insurance premium, but I ll get right on that!!! Can you say REFI?

Published at a year ago

This company deserves zero stars honestly. Took 2 months to set up my account back in October and then wanted me to pay 3 payments at one time to come current on the loan. Then, after 6 months, I was transferred to a new servicer with no notification from Rushmore. They claim the letter got lost in the mail. Its crazy that mortgage servicing can just get shuffled around with no notification.

Published at a year ago

Published at a year ago

Excellent service

Published at a year ago

Published at a year ago

The loan company helped me keep my home. There are so many different programs they offer. I m very thankful!!!

Published at a year ago

I have requested a 1098 several times. I still do not have one to file my taxes. Today the lady tells me she will email again that to me. I wait 10 minutes on the phone and it s still not there. She also tells me she will send it by fedex and I will have it in 2 days! Taxes are due by the 15th. She stated that since I use gmail that it will take longer! It s been four hours. My loan was serviced and bought by different company in December. I have that 1098 for the one month servicing with my current company. She told me to login on the Rushmore portal and I told her I already did that and since I m no longer a customer I can t get any information. Is this company a joke or what? Do not use them unfortunately I had no control as my first loan I had was amazing and it was sold out of my control. I am beyond frustrated!!!!!!

Published at a year ago

Great

Published at a year ago

Horrible

Published at a year ago

Person on my was very helpful and knowledgeable. Wait time was short. Great service

Published at a year ago

Good company . Easy to work with .

Published at a year ago

They will only take one payment a month. So you are unable to pay your half payments twice a month and cant pay your mortgage off sooner.

Published at a year ago

Very friendly and helpful.

Published at a year ago

My 17 year mortgage with Truist Mortgage was sold to Rushmore Loan Management. The lack of customer service and record keeping is absolutely THE WORST!

Published at a year ago

Most of the representatives over the phone we talk to are rude and have no manners. I heard them talking to my mom and the talk over her while she s talking and keep putting her on hold while she s still talking. Same thing when they end the conversation she still talking and hang up on her. I won t recommend this company to anyone hope they have standards to who they hire to represent their company.

Published at a year ago

they make it impossible to get anything accomplished through their website. no one answers the phone and they do not give you a call back option.

Published at a year ago

Horrible customer service with their escrow/insurance team. I thought changing home insurance plans would be a simple and normal transaction. Absolutely not! It was such a pain talking to their staff that clearly knew nothing about the process - kept putting me on hold or transferring me to the wrong team. They never updated my escrow for my insurance change after acknowledging receipt; premium was paid in full. So, I was essentially over-paying for a while. I complained in writing, with proof, and they just sold my loan immediately after.

Published at a year ago

I would not have anything to do with this company under any circumstance.

Published at a year ago

Thanks the information we recived was great info

Published at a year ago

Customer service is hit or miss. Sometimes, you get a knowledgeable representative and sometimes youll get a clueless one.

Published at a year ago

Just horrific. 4 loans all Fed up, 2 dozen phone calls, 3 CFPB complaints, letters to the lien holder...no care!

Published at a year ago

Very difficult to contact. No help with customer service

Published at a year ago

Very polite customer service, the only issue I have is with record keeping

Published at a year ago

All agents very helpful and willing to help me out thanks

Published at a year ago

I have had no problems with Rushmore and my mortgage, actually they have been very easy to deal with. The problem is that my home was hit by hurricane Ian and my insurance company sent my check to Rushmore, now Rushmore is holding my money that i need for repairs hostage! they have had my money for over 3 months, my home needs repairs and i cant get anyone to come fix anything until they get paid. Rushmore is a great mortgage company until you have a natural disaster and you need your insurance money........ also who is making the interest on my money??

Published at a year ago

As of 14 Feb 23 11:50 am EST its pretty bad when you call every number and go through every option to simply ask for a payoff that you cant get anyone. Its in the middle of the day and every option that I select says that their offices are closed. Im guessing no one works to answer the phones. People are simply trying to get in contact with the business and no one is either working or not willing to pick up the phone. These are all the people I tried. Just letting everyone know that I had to call back each time to get the below listed information. So as you can see it took some time to get this information. MELCHORA SMITH IS THE ONLY PERSON WHO PICKED UP TODAY. She said she was going to get someone to call me back today Ill update, if that happens. Just a reminder this is the list I started tracking after I called 11 different people that didnt answer. So the last person on this list was person 22. DESTINY JOHNSON/EXT 5134 (FORECLOSURE) GREGORY JOHNSON/EXT 5260 (LOSS MITIGATION) MONICA JOHNSON/EXT 5134 (FORECLOSUR) ROSHANA JOHNSON/EXT 5179 (DEFAULT CREDIT) JOSHUA SMITH/EXT. 5048 (DIDNT HAVE A DEPT) MELCHORA SMITH/EXT. 5056 (AUDIT) PICKED UP SHUANA SMITH EXT 5120 (INSURANCE) ANGIE JACKSON EXT. 3741(UNKNOWN) DESTINY JACKSON EXT. 5185 (FORECLOSURE) DONALD JACKSON EXT. 5090 (LOAN ADMIN) SHENIKA JACKSON EXT. DIFFERENT PERSON PICKEP UP AND TRIED TO HELP ME. (LISA JOSEPH). SHE GOT ME IN TOUCH WITH THE RIGHT PERSON

Published at a year ago

Horrible company. Stay as far away from them as possible.

Published at a year ago

Published at a year ago

Terrible loan company! Not willing to help!

Published at a year ago

My total taxes and insurance for a year is approximately $9,000. They have kept $4117. Approximately for escrow and each month I pay an additional $757.0000 into escrow. O am I the process of filing complaints .

Published at a year ago

Published at a year ago

They will take every opportunity to bill you more. They charge huge legal fees if you get behind. $10,000 in legal fees!. I wouldnt recommend these crooks if they were the last lenders on earth!

Published at a year ago

Published at a year ago

DONT TAKE ANY FOREBEARANCES!!! We have submitted 7 modifications - all denied, offered tens of thousands to assist with bringing us current. They refused to do a modification with us. They offered forbearances to us like candy as if they would work with us to get current. My husband is a veteran and they would rather see him on the street than to modify our loan.

Published at a year ago

I spoke with Ivette an escaltion supervisor with Rushmore Loan Management Services group. She ranks a top tier and premier professional expert representative compared against many other firms I have talked with over the years. She was very direct asking pertinent questions about the facts with my personal circumstances. All presented in an easy to answer format... she was sincere to answer all my questions through an exceptional expert in dealing with passion beyond my exspectations. Ivette is an exceptional asset representing the Rushmore brand and reputation. All while being my Angel working to remedy the circumstances on my behalf. Ivette, you are an amazing person that has earned my respect and I strongly recommend her to anyone who is blessed to work with her, Robin W.

Published at a year ago

THE ABSOLUTE WORST! Customer service representatives are extremely rude and unknowledgeable. This company has truly been a nightmare to work with. Refinance and get away from this company!!

Published at a year ago

Your loan managment team that works in tax is horrendous, they paid the wrong tax bill and three phone calls later still hasnt corrected the issue desptite 6 weeks going by. Ten Business Days is not 6 weeks. Your customer service is atrocious.

Published at a year ago

Website is constantly down and automated telephone service is terrible. If you are able to sign in and have a question, the human responders just use preset responses that barely answer your question if at all. My two biggest problems were: they paid my insurance twice and increased my escrow requirements. It took 6 months to resolve. The other, when we sold our house, I was never reimbursed for the last months automatic payment we made despite being required to pay loan off in full prior to that payment. Now its tax season and I have been locked out of my account and cannot retrieve my 1098.

Published at a year ago

They always return the check I sent, it did 3 times. And I spoke to them, they took the payment through the phone. Then I got numerous people tried to take money from my account. It makes me feel that they did it on purpose. Possibly their system got hacked. It is worst to deal with them.

Published at a year ago

Published at a year ago

This place operates like a scam to foreclose on properties once a parent dies. They refuse to try and do anything other than success or an interest. Even when specifically told that is not what needs to happen. Run away from anyone trying to get you to work with them.

Published at a year ago

Published at a year ago

After being transferred twice CSR Cindy was very pleasant and was able answer all my questions

Published at a year ago

Published at a year ago

The worst customer server ! Very bad experience and I would never recommend this Rushmore to anyone

Published at a year ago

Most companionate in understanding my requests, super sensitive to my needs, and very up front in explaining all the details pertaining to my requests .

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Completely incompetent and unhelpful when I called to try and get the account set up, which should have been an automated process.

Published at a year ago

I have never had any problems with them I have always been on time with all my payments.

Published at a year ago

Rushmore had my loan for about three weeks before selling it to another company. During this time I had already set up my automatic payments so I called the customer service to make sure my first payment should still be paid to them and the response was it should be fine but I cant guarantee it. What does that even mean?!?!?! Its your job to let me know whether I should make my payment to you or the new company. What a horrible experience with this company in the short time we were with them.

Published at a year ago

This is a terrible mortgage company whatever you do do not use them under any circumstance they do not care about you as a customer and will rip you off any way they possibly can run from this company

Published at a year ago

DONT BUY PROPERTY FROM THEM THEY ARE UNETHICAL!!! This is a TERRIBLE company. It took them 3 months after they approved my modification which was a result of my mother dying, to update my account. Then they tell us we are 2 months behind and they only accept the full payment amount but they will take your money and just let it sit in the account. Thats sounds super illegal to say you wont accept those payments yet you do and just have the money sitting there. Ive worked for mortgage co.panies and none of them ever did that. They never have the correct information. Im over this company and will be seeking legal advice in regards to this shady company

Published at a year ago

Published at a year ago

worst customer service they sold my loan after putting me in a plan that would allow me to make payments when I could. Got assistance for whole amount owed and sad I still owed the back dues. trying to figure out the new mortgage company.

Published at a year ago

Published at a year ago

Published at a year ago

worst customer service ever!!!

Published at a year ago

Worst customer service on the planet! Plan to literally wait for days on hold in their automated system. Someone may pick up and say let me transfer you and all they do is put you back in the automated loop. Someone should investigate. If this isnt criminal, it certainly should be! Maybe a class action lawsuit or something is needed to get them to be responsive to those whose loans they service? This should be illegal! ANSWER THE DAM PHONE!!!

Published at a year ago

I didn t have any problems - I used auto pay. You did a great job!

Published at a year ago

They have a absolute worst customer service ever....so glad I am being transfered to Mr. COPPER.

Published at a year ago

I have been a client for just under 5 year. I have only had very accommodating service and Ive found the company to be very reliable, helpful and courteous. The interest rates only went up one time, which was great.

Published at a year ago

The worst company , on the 29th of this month I am going to be left without home insurance because they have not paid, I have the whole morning trying to communicate with the Rushmore insurance department, when I was trying to explain to the sudden in Spanish the which is why Im upset I hung up on a rude person. Be careful when buying a house, companies sell your debt to companies like you are.

Published at a year ago

I havent been with Rushmore Loan Management Services not quite 2 years and Rushmore recently transferred my mortgage to another mortgage company. Recently Rushmore failed to pay my Home Owners Insurance on-time which caused my home owners insurance to expire which is ridiculous! They showed me that they are incapable of taking care of my mortgage responsibilities on my behalf!

Published at a year ago

Published at a year ago

Published at a year ago

Excellent company always eager to help in any situation when I needed documents quickly they made it happen for me quickly. I highly recommend Rushmore

Published at a year ago

Published at a year ago

Published at 2 years ago

Excellent

Published at 2 years ago

Even though they paid my old insurance company direct AND I sent them the new policy with my paid in full receipt, 2 months later I get a letter stating they are force placing insurance. Cant get them on the phone and sending a message just gets you the run around. HORRIBLE customer service!!! I will never use Embrace Home Loans again because of all the issues I have had with Rushmore Loan Management Services!

Published at 2 years ago

Very user friendly and professional.

Published at 2 years ago

Horrible service after hurricane Ian damage claim

Published at 2 years ago

The representative was very polite and informative. Was also concerned about the best choice for me.

Published at 2 years ago

Published at 2 years ago

My loan was bought by them after I refinanced through Embrace Home Loans. I have been fighting with them for the last two months to get my online profile to work so I can pay my mortgage. I have talked to them countless times and have been told over and over they will contact their IT/website department and call me back within a couple hours. I have not received a call back from them. In order to pay my mortgage I have to use the automated phone system which is a pain. Every time I talk to someone on the phone, it is apparent they are not a US based call center. Very disappointed in the service I have received.

Published at 2 years ago

My mortgage was paid off in April of 2021. I have not received a satisfaction of mortgage as of this review. I have called and called many times but still no SOM. I dont know what to do. Customer service is polite but they are not solving my big issue.

Published at 2 years ago

Published at 2 years ago

Need to make a payment they wont accept a credit card. What kind of debt collector doesnt accept all forms of payment. Dont understand how thats legal.

Published at 2 years ago

RUN RUN RUN AWAY AVOID AT ALL COST this company is a scam

Published at 2 years ago

Worst company ever , they will try to foreclose on your home by constantly and unjustly increasing your escrow . My escrow has increased and I noticed they have charged my escrow double for home owners insurance .

Published at 2 years ago

After a hurricane and after I call with a question, just look at my file before calling me back. Your customer service has no clue

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Always have had good luck with Rushmore Loan Management Services. I would encourage all to check them out.

Published at 2 years ago

Getting ahold of anybody is impossible. I call 3 times to get an agency directory and no other options, I call back a forth time and get to enter in my information, just for it to say theyre closed? Theyre open 8am Monday through Friday andi called at 9am, so the phone system doesnt even know when they open? What a joke

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Terrible customer service

Published at 2 years ago

Terrible people no one is accountable - they make you believe they are working with you during loan mod but give just the run around - they should be ashamed of yourselves in LOSS MITIGATION/ see you in court

Published at 2 years ago

They are an awful company. There customers service is a joke, and if you want to talk to a manager you had better be available at a later time because they will not transfer you to one right away. I will never recommend this company to anyone!

Published at 2 years ago

They are very helpful and nice everytime I called with a question they was very helpful

Published at 2 years ago

I see a lot of bad reviews. Not the case for me. I spoke to representative David. He was very nice, professional and helpful. I have never had any issues with Rushmore. They Have always been great to deal with!

Published at 2 years ago

Great costumer service and pront response.

Published at 2 years ago

Published at 2 years ago

I wish I could give negative stars. Its been almost two months since the loan was paid off and still no reconveyance for the the Partial Claim Deed of Trust. They should not be allowed to manage loans. Customer service is completely clueless, and the department that is supposed to be able to help are all talk and no action. Every person dealing with this company regarding my loan despises them. Me, my real estate broker, the escrow company, and the title company all have nothing but negative things to say about them. I am not surprised to see so many 1 star reviews.

Published at 2 years ago

Rushmore requested documents which I emailed to them yet never received confirmation of receipt. I called and someone who sounded half asleep said something was received but I don t know what. Everyone out there who is unlucky enough to deal with this so called company beware!

Published at 2 years ago

The business hours clearly stated on the website are incorrect and there is not a 24/7 line I can call. I am locked out of my app and won t be able to access it until Monday when they are open . This is ridiculous.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Not a company you want to do business with.

Published at 2 years ago

All questions answered timely, and I m completely satisfied.

Published at 2 years ago

Website is not sending verification code so I can log in. They bought my FHA loan so I didnt pick them. Better online website than my old one but it doesnt matter if I cant conduct business when I need to.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

They told me everything I needed to know about my account. Thank you!

Published at 2 years ago

The most horrible company you have to deal with do not recommend this company to anyone

Published at 2 years ago

Published at 2 years ago

Good helped me get my answers

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

They cancelled my auto-pay with no notice. Can only pay by phone or mail. No one answers during the business hours listed on the letter. Garbage service.

Published at 2 years ago

Under NO circumstances should you use this company! They will mess up your mortgage, have erroneous hidden fees and offer no competent customer service workers. HARD PASS ON THIS COMPANY!

Published at 2 years ago

Published at 2 years ago

My Mortgage has been bought out by this company and I have been trying to get my relationship manager on the phone for 6 months I have never received a call back from any associate at this company Ive faxed them over 75 pages of documents they requested for my loan modification and again all I ever get is letter saying they have never received this information

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

We were not happy at all with Rushmore. My mortgage was made on auto pay. I was never late with a payment. Included in our payment was our home owner insurance and taxes. We sold our house a few weeks ago only to find out Rushmore had not paid our summer tax bill. Now we paid them in escrow to pay the taxes. So where did the money go?? I have called them I have emailed them and no response. So now I had to pay the taxes again so I could close on our house. I have never had a mortgage company treat their clients this bad. I WILL NEVER USE THEM OR RECOMMEND THEM TO ANYONE!!

Published at 2 years ago

Published at 2 years ago

Such a great company. They have worked with me when I needed help. They go above and beyond. Top Notch all the way.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

They either didnt pay my school tax bill at all or sent it to the wrong address and I wasnt made aware of this until I got a delinquent tax notice from a tax collector 7 months later. I then spent 3 months trying to get Rushmore to pay the tax bill out of my escrow.

Published at 2 years ago

I had a great experience dealing with Rushmore. My interest rate was very low and payment was right what i was looking for monthly. I would definitely recommend

Published at 2 years ago

I was on hold for 15-20 mins then a guy came on who was rude and disrespectful. Hangs up the phone on me. I called back spoke to a lady who was nice and courteous and answered all my question. I believe her name is either Shavonne or Shavonna her time and patient was very appreciated. Because of her I was able to figured some stuff out. She is the only person I spoke with so far with good Public Relations.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

If you want to have a good company for your finance needs . GO WITH ANOTHER! THIS Is The WORST! NEVER DO BUSINESS WITH THEM! ONCE THEY GOT YOU THEY DO WHATEVER THEY WANT WITH YOUR ACCOUNT And MONEY!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Shady business practices and even worst customer service. I will be making a report to the BBB.

Published at 2 years ago

Published at 2 years ago

I am well pleased with the customer service I received from David at Rushmore... he was very knowledgeable of the process & did great research to figure out what was going on with my loan. I am all about customer service. He was trained very well. Thank you David

Published at 2 years ago

Published at 2 years ago

This company, Rushmore recommended GoodMortgage for me to get a equity loan for a piece of equipment I wanted. I ve been in the process of acquiring a VA loan since 2/2/22.. I have met all the test and inspections and the loan was supposed to be done in 30-45 days at a locked rate starting 2/2/22. It s not going to get done by this GoodMortgage com. Thanks Rushmore for the bad advice of who you thought I should do Buisness with. Shame on me for not looking up the reviews on GoodMortgage. They are pretty bad. Most of the reviews say RUN AWAY from this company

Published at 2 years ago

Published at 2 years ago

Zero stars worst financial institution I have ever worked with or heard of, and that includes those dudes who were involved in scandals in 2008.

Published at 2 years ago

Deeply useless loss management process

Published at 2 years ago

Horrible! There is no commutation at all. The call reps are rude.

Published at 2 years ago

My mortgage was bought by rushmore from wells fargo 2 yrs ago. I have been trying to resolve an issue with hazard insurance charges on my escrow account placed by rushmore for over 1.5 years. My condo has a blanket policy in place; had faxed it, emailed it, certified mailed it to rushmore only to be told repeatedy it was never received and continued to be charged for their hazard insurance. Finally, over a year later, they confirmed receipt of the policy and claimed they credited, well first I was told the credit went towards the mortgage loan, then I was told it was credited to the escrow account, so not sure if there was a credit applied to either. The customer service reps were not able to show, verify with documentation, where the partial credit was applied. It is not visible in my online account docs/statements. I spent about 4 hours today working to settle this and still...no resolve. No supervisor , who apparently is the only one that can do something about this issue, is available because all of them are in a meeting...and no, I will not hold until they are out of their meeting. We are dealing with a huge investment, asset here. The time and energy I have spent in working to resolve this is unacceptable...for a partial credit bc apparently they did not receive the 2nd blanket condo policy doc...time to contact the BBB and move my mortgage to a competent and professional financial instituation. Any recomendations on that would be greatly appreciated!!! And thank you wells fargo for selling my mortgage to a financial anemic institution.

Published at 2 years ago

Absolutely horrible! They tell you what you want to hear and NEVER follow up as promised even when you are escalated to the Supervisor. My loan has a 4 year perfect history and all I need is a Subordination Agreement so I can complete the Refinance of my first mortgage which will save me $600 per month and I have been getting the run-a-round for a month! Many conversations and nothing but lies and excuses and misinformation! The decision makers HIDE behind an iron curtain that even the customer service Reps can not get through to them! 38 Years in the banking industry (Mortgage industry specifically - ironic!) and I have NEVER seen such a lack of service or accommodation or lack of regard for customer assistance!!!! Its disgraceful!! Im now trying to get through to the Presidents office to file a Presidential complaint to try to motivate SOMEONE that can get me what I need! ****STAY AWAY FROM THIS COMPANY ****

Published at 2 years ago

I refinanced my home in October 14th of 2020, I have a refund coming back, to this date I still cant get my refund, this will be the 7th check to be mailed out, I was in California for business, went by there office, had to ring intercom, was told nobody at office building, they all were working remotely, as I sat in the parking lot, there were employees going and coming from the building and yes ( they were swiping badges ).

Published at 2 years ago

Published at 2 years ago

Customer service was great. However, I am very upset I am not getting my tax information by mail. I do not have a printer. Now I have to go find some place where they can print it. I am 69 years old and handicapped. Very upsetting.

Published at 2 years ago

Published at 2 years ago