Patelco Credit Union

I have been with Patelco Credit Union for well over 40 YEARS being Single, through 2 marriages and beyond! I absolutely loved Patelco and this ransomwear , Malware, or hackers whatever you call them that attacked an institution like Patelco is unimaginable. I really thought my account and Patelco institution was secure and safe but for them to attack all its servers, members etc all at once and virtually crippling all its members is unthinkable and I actually read somewhere that some credit unions (being a not for profit) focus more on their members than on security and this is a testament to that. I also know Patelco made a lot of changes to there website and in doing so maybe left them vulnerable to attack (maybe) who know but, what I do know is I can’t pay any of my financial obligations without making myself vulnerable by giving out my information to several creditors instead of using my bill pay service. They are hurting its members in multiple ways!!! I spent hours on the phone with creditors and no one even knows about Patelco’s breach and Patelco has NOT BEEN VERY TRANSPARENT!! WHO are they working with to fix this issue? What’s taking so long more than 2 weeks and counting and they are refusing to give me my money! Seriously 😳 I wouldn’t be surprised if they loose 20% or more of there clients! This may just bankrupt or cripple them. This is unacceptable!!! I am lost for words and this should be a wake up call for us all to have back up accounts or go with an institution that takes security precautions more seriously!! Unfortunately it’s not Patelco as I lost confidence in them.

Published at 3 months ago

Greeted upon entry and asked to sit down so someone would help me... people walk in after me and go into the teller line, when someone helps they say I need to wait in line....
...
...
The greeting process makes this particular branch very lack luster and very frustrating.
I would not advise if you are on a time crunch due to their inefficiency.

Published at 4 months ago

I recently went through the process of securing a home loan with Patelco, and I couldn't be more satisfied with the experience. From start to finish, the entire process was seamless and stress-free. Albert Vong and his team was incredibly knowledgeable and guided me through every step, ensuring I understood all my options and felt confident in my decisions. Communication was excellent, with prompt responses to any questions or concerns I had. Plus, their competitive rates and flexible repayment options made it even better. Overall, Patelco provided a fantastic home loan experience, and I highly recommend Patelco and Albert Vong to anyone in need of a reliable lender.

Published at 9 months ago

Worst! Can’t even use their services ever since that cyber security breach! I will be going elsewhere, you only use the atm. The average person doesn’t carry or memorize their routing number and account number.

Published at 3 months ago

Awesome customer service. Mark Davis is the man. He is always very helpful and doesn’t like to waste your time. He is straight to business, which I love because I am a very busy guy. If for some reason you do need more time he also is willing to work things out with you at whatever pace you need. I love this credit union and will never go elsewhere. Thank you Mark and all the other wonderful people at the Fremont branch.

Published at 3 years ago

My experience at Patelco was like no other. I went in met with Mr. Mark Davis an we spoke about my situation and how I want to better my finances. He gave me plenty of advice as to how we will move forward with the process to get me to where I want to be. He is very down to earth, he understands life and the rollercoaster ride dealing with finances. He is someone who really knows his profession an I’m glad to call him my Financial Specialist. It’s a new journey and I’m glad Mr. Mark Davis is in my corner to help guide me to a better future at being a wiser man utilizing my finances. Anyone interested in building a balanced and better future I suggest you go see Mr. Mark Davis ASAP.

Published at 3 years ago

Mark was amazing! He took the time to give me helpful tips that I can use to manage my budget for my college. Very friendly, caring, and definitely love how relatable he was during our appointment! At first, I was hesitant to setup a budget because I thought it would be overwhelming, but Mark made the process super simplistic and easy going. Keep up the good work Mark! Highly recommend everyone to go to Mark for Financial questions.

Published at 3 years ago

Mark Davis was very helpful and thoroughly explained everything to me... He answered every question I had... And there were alot! He listened very carefully to my unique situation and understood all my financial goals. He set me up with some great resources to accomplish those - I will definitely be visiting him again in the future. His expertise and welcoming nature made me feel comfortable with a not so comfortable topic - finances!! He will be my go-to guy from here on out. Thank you Mark!!

Published at 4 years ago

Tried to withdraw money from my account after the whole hacking incident, and I ran into an issue here. There was this Mexican lady who gave me a hard time about withdrawing my money. She DEMANDED i give her an answer. I replied, it s personal . She almost refused to give me MY MONEY. I almost snapped. Needless to say, I will NEVER bank here again!! I was able to only withdraw half of my money. I went to another location and had no issue withdrawing the rest of it there. The lady at this location needs to be retrained. Hate dealing with stupid people.

Published at a day ago

Worst! Can t even use their services ever since that cyber security breach! I will be going elsewhere, you only use the atm. The average person doesn t carry or memorize their routing number and account number.

Published at 3 months ago

I have been with Patelco Credit Union for well over 40 YEARS being Single, through 2 marriages and beyond! I absolutely loved Patelco and this ransomwear , Malware, or hackers whatever you call them that attacked an institution like Patelco is unimaginable. I really thought my account and Patelco institution was secure and safe but for them to attack all its servers, members etc all at once and virtually crippling all its members is unthinkable and I actually read somewhere that some credit unions (being a not for profit) focus more on their members than on security and this is a testament to that. I also know Patelco made a lot of changes to there website and in doing so maybe left them vulnerable to attack (maybe) who know but, what I do know is I can t pay any of my financial obligations without making myself vulnerable by giving out my information to several creditors instead of using my bill pay service. They are hurting its members in multiple ways!!! I spent hours on the phone with creditors and no one even knows about Patelco s breach and Patelco has NOT BEEN VERY TRANSPARENT!! WHO are they working with to fix this issue? What s taking so long more than 2 weeks and counting and they are refusing to give me my money! Seriously I wouldn t be surprised if they loose 20% or more of there clients! This may just bankrupt or cripple them. This is unacceptable!!! I am lost for words and this should be a wake up call for us all to have back up accounts or go with an institution that takes security precautions more seriously!! Unfortunately it s not Patelco as I lost confidence in them.

Published at 3 months ago

Greeted upon entry and asked to sit down so someone would help me... people walk in after me and go into the teller line, when someone helps they say I need to wait in line.... ... ... The greeting process makes this particular branch very lack luster and very frustrating. I would not advise if you are on a time crunch due to their inefficiency.

Published at 4 months ago

I recently went through the process of securing a home loan with Patelco, and I couldnt be more satisfied with the experience. From start to finish, the entire process was seamless and stress-free. Albert Vong and his team was incredibly knowledgeable and guided me through every step, ensuring I understood all my options and felt confident in my decisions. Communication was excellent, with prompt responses to any questions or concerns I had. Plus, their competitive rates and flexible repayment options made it even better. Overall, Patelco provided a fantastic home loan experience, and I highly recommend Patelco and Albert Vong to anyone in need of a reliable lender.

Published at 9 months ago

Great customer service attention, short line, friendly staff.

Published at 10 months ago

Be wary of this bank! Been here for a long time but what the security guard did today 12/11/23 made me suspicious of it overall. He came over to where I parked @5:51PM(I didnt think much it). Then when I finished with the teller, I was in the lobby counting my money when I saw him looking at me through the window. When I left at 5:57, he walked to car and took a photo of my license plate on his phone (white iphone). Now at his car, he kept staring as he was changing his shoes from his trunk. I got scared and left. I am never going back to this bank, thats enough for me!

Published at 10 months ago

ATMs always say temporarily unavailable for cash withdrawals. It can t be considered temporary if its ALL the time. Just get rid of the ATMs or save people time by taping them off.

Published at 11 months ago

Published at a year ago

Long waits usually but a good credit union overall.

Published at a year ago

Calling then doesnt help. We have to go in person ans waste our time

Published at a year ago

Muhammad Taufiq have a good understanding of banking products, services, and policies . And also he was able to provide me with accurate information and advice.

Published at a year ago

WENT TO PATELCO MARCH 9 around 12 pm. Performed a transaction with Melanie. After finishing transaction, went shopping nearby for over half an hour/ an hour, when I came back to do another transaction, MY ACCOUNT WAS STILL UP ON HER SCREEN, SHE HAD MY ACCOUNT UP LOOKING AT MY ACCOUNT FOR GOD KNOWS HOW LONG. IS THIS STANDARD PROCEDURE AT FREMONT BRANCH?!! ALSO FOR PROOF, another member was there to WITNESS THE WHOLE THING, friend name is VIJAY. Then got a credit card remade, worked one time then DECLINED. WHAT IS GOING ON HERE?!

Published at a year ago

My wallet lost and the Patelco clerk told me she would close my losy credit card. She did not close it and someone used it with no pin. And kept using it. And Patelco ruined my credit card and credit score telling me they closed the card, but they didnt. Then I contacted Patelco and explained that is their fault. They said it was my fault. Thats how safe your money will be with these type of scoundrels.

Published at a year ago

Muhammad s service was very helpful. He was friendly and informative, and was clear when speaking.

Published at a year ago

Their finance experts dont understand how Roth Iras work. Withdraws of amounts equal to or less than contribution amount DO NOT have a 10% penalty or taxes. Their expert insisted i would still get penalized. Also brushed me off when i tried to explain it to him.

Published at 2 years ago

Went to the Fremont branch today and was helped by Muhammad. He was professional and polite. I liked the fact he was helpful and pro active in suggestions and guidance.

Published at 2 years ago

I had an amazing experience with Muhammad and Jessica. Thank you guys so much helping with my questions and making me a new Patelco memeber. Office Fremont.

Published at 2 years ago

Went to the atm here to get a large sum of cash out for a wedding gift. Realized that I had all 20 s I went into the bank to ask if they could exchange the 20 s for larger bills and they denied me because I don t have an account with them. Really? One time you can t help me out? Whatever

Published at 2 years ago

Published at 2 years ago

Updating my review because of my dude, Cameron. Walked in to talk about another issue regarding my accounts not being set up correctly. With in seconds he said that isn t right, and was able to set up my accounts to work properly so I m not receiving any more random charges for amounts I can cover! Provided a great help for these holidays when money can get tight! Will be going here for any of my future inquiries.

Published at 2 years ago

Published at 2 years ago

If I could give 10 stars I would. Mark Davis helped me open a new account here and I would recommended him to anyone needing financial advice or help with a personal or auto loan. Zero quotas and no pressure! Very helpful.

Published at 2 years ago

Thank you for your assistance Mr. Mark Davis! I was nervous and such but Mr. Mark is very accommodating.

Published at 2 years ago

Mr. Mark Davis is a great Financial Specialist, He truly helps us step by step process and explains everything smooth like butter, if i can get him 10 stars i will. Thanks sir Mark

Published at 2 years ago

Horrible service , people don t care

Published at 2 years ago

My mother was an early Patelco member, and helped my siblings and me open accounts when we were younger. Sadly she passed away and we had to deal with closing all her accounts. Mark Davis patiently helped us through the process. He is an example of what proper customer service looks like, as he was extremely accommodating with what turned out to be a fairly time-consuming process. My siblings and I continue to be Patelco members, and thank Mark for working with us through a challenging time.

Published at 3 years ago

Mr. Mark Davis gave us a most excellent service. He was true to his work and was very respectful of our needs. We will keep going to him for our needs like auto loans. Thank you, sir, for looking out for us!

Published at 3 years ago

Mark Davis from the Fremont branch helped me open a new account and process my auto loan. Mark was very knowledgeable and easy to work with and I highly recommend Patelco for your banking needs.

Published at 3 years ago

I have been customer with patelco credit union Fremont for quite some times and Mark Davis is always the man to go to. He helped me before in my saving account and gave us good advices. Today he helped my son to get his first student account, he spent the time to explained everything to my son and was very patient till he coverd all the questions. Thanks Mark for the help and support. 5

Published at 3 years ago

i had a great experience at Patelco. I met Mark Davis and he was really a great guy. He helped me open my checking and savings account and was really nice. he gave us great advise and even gave me a bandage for my cut. overall I had a great experience at Patelco credit union.

Published at 3 years ago

Thank you Mark Davis for the excellent service!

Published at 3 years ago

My experience at Patelco was like no other. I went in met with Mr. Mark Davis an we spoke about my situation and how I want to better my finances. He gave me plenty of advice as to how we will move forward with the process to get me to where I want to be. He is very down to earth, he understands life and the rollercoaster ride dealing with finances. He is someone who really knows his profession an I m glad to call him my Financial Specialist. It s a new journey and I m glad Mr. Mark Davis is in my corner to help guide me to a better future at being a wiser man utilizing my finances. Anyone interested in building a balanced and better future I suggest you go see Mr. Mark Davis ASAP.

Published at 3 years ago

Best banking experience and Muhammad went above and beyond to explain everything and addressing all my needs and questions.

Published at 3 years ago

Awesome experience with Mark Davis. He would give helpful tips and was very friendly!

Published at 3 years ago

Mark helped me from beginning to end with getting me set up to build my credit. He broke everything down with me and answered all my questions I had. Definitely 5 stars and will look forward to banking with him in the future!

Published at 3 years ago

Mark Davis is the best guy in the branch. He will help you with anything you need. Trust me dont go anywhere else. Lowest rates and best customer service.

Published at 3 years ago

signed up for my first credit card and Muhammad helped me out. he was so kind and helpful, made sure I knew the proper ways of doing everything and I feel confident going into the future. thank you again!!

Published at 3 years ago

Muhammad was really helpful on helping me open my student credit card. My experience was great.

Published at 3 years ago

Great experience! Mark is very nice, professional and explain every question i have clearly

Published at 3 years ago

Muhammad helped me from start to finish with my auto loan. His service was exceptional!

Published at 3 years ago

Mark Davis helped all of my family, great service

Published at 3 years ago

Mark was amazing! He took the time to give me helpful tips that I can use to manage my budget for my college. Very friendly, caring, and definitely love how relatable he was during our appointment! At first, I was hesitant to setup a budget because I thought it would be overwhelming, but Mark made the process super simplistic and easy going. Keep up the good work Mark! Highly recommend everyone to go to Mark for Financial questions.

Published at 3 years ago

I came here not expecting to be able to open an account but Mohammad helped me out and was able to open an account for me. Not only was he very friendly but he seemed to have my best interest at heart. He provided amazing customer service. 5 star service all the way

Published at 3 years ago

Mark Davis is a grate guy, he helped my son to open a new account. Grate service. Thanks Mark

Published at 3 years ago

Mark Davis helped me and he did a great job. Very satisfied with him.

Published at 3 years ago

Thank you Mohammad for being so wonderful and gracious to my wife & I during the entire process! Thank you from the bottom of my heart for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be my go-to!

Published at 3 years ago

Mark Davis helped me open up my membership. He was so nice and helpful . The whole experience was great and quick

Published at 3 years ago

Mark Davis did a fantastic job helping me open a new account through Patelco Credit Union. He thoroughly explained all options and benefits to me with kindness and patience. This was a truly pain free experience and I would highly recommend Mark Davis and Patelco to anyone needing financial assistance.

Published at 3 years ago

Highly recommended to become a member. Im a new happy memeber after witnessing how smooth and hassle free is to apply for personal loan and obtain the accounts best suited for oneself. Thank you Mohamed for making this process super easy and clearly explained !!

Published at 3 years ago

Thank you Muhammad for the excellent service! In one appointment I was able to to become a member, apply for a personal loan and he even helped with a balance transfer for six months no interest to save me extra money. I appreciate the time he spent answering all of my questions. Highly recommend

Published at 3 years ago

Its might the best place Ive been thusfar.

Published at 3 years ago

Thanks Mark for your Great customer Service

Published at 3 years ago

Awesome customer service. Mark Davis is the man. He is always very helpful and doesn t like to waste your time. He is straight to business, which I love because I am a very busy guy. If for some reason you do need more time he also is willing to work things out with you at whatever pace you need. I love this credit union and will never go elsewhere. Thank you Mark and all the other wonderful people at the Fremont branch.

Published at 3 years ago

Mark was awesome at explaining thoroughly and making sure I understood all that I was happening for what I wanted to resolve . Gave me his professional advice ABOUT CREDIT and how I can get ready for my fure while fixing what I need .. Great professional Individual highly recommend talking to Mark Davis he got me the low low APR yessir.

Published at 3 years ago

Mark and Liz help me opening up a new account and with other requests and they did an amazing job on helping me getting started with my first credit union Bank thanks guy wonderful team and even better customer service!

Published at 3 years ago

Amazing Customer service from Mark Davis and Aubrea, who was being trained. They both were very kind, patient, and knowledgeable!

Published at 3 years ago

I was trying to do the refinance for last three months but couldn t. My car loan interest was around 11 percent and now it is only 4 percent with Patelco. Muhammad Taufiq Ul Arafin, helped me and guided me for the last few months in each steps so that i can get approved. He is amazing and I wish him the best.

Published at 3 years ago

Started working with Mark at this branch, he is helping me with my financial journey, he s super nice and really helpful with all the questions i have. Really makes you feel comfortable talking about personal financial situation.

Published at 3 years ago

Mark was great! He set up my first ever money market account! Really excited! Thanks for everything and see you soon!

Published at 3 years ago

I went in to open a new account and Liz was outstanding very nice and really helped me in the direction to go with my finances. Mark helped me a couple days later with building my credit score. He is awesome.

Published at 3 years ago

I was assisted by Mark Davis who gave me the best financial guidance. My experience was amazing. Patelco is my favorite banking experience by far and Mark was a huge part of that.

Published at 3 years ago

I decided to open an account with Patelco and had a great experience with Mark Davis. He answered all my questions and provided suggestions that will benefit my long-term goals.

Published at 3 years ago

It would be really rude if I will not admit the amazing service given by Mark Davis last Saturday . He was working for us with so much of patience that he didn t even care about office hours and he finished all our work that very day. Such efforts should always appriciated . Thanks Mark !!

Published at 3 years ago

Super positive experience with Mark Davis. He explained the ins and outs clearly and was able to answer all my questions. Very easy to work with. I recommend anyone (especially younger folks who are inexperienced) to talk with Mark about your financial needs and how Patelco can help.

Published at 3 years ago

I visited patelco for the first time and was cheerfully greeted by a gentleman named Mohamed he was great! Mohammed helped me get my first loan and was very informative. I overall had a very pleasant experience.

Published at 3 years ago

A big shout out to Mark Davis! He effortlessly explained everything I need to know about my Patelco Banking experience.

Published at 3 years ago

I opened a new member account, helped by Mark Davis. The service was smooth and directions were easy to follow.

Published at 3 years ago

I want to acknowledge the excellent customer service from Mark Davis he was super helpful when it came to open my daughters bank accounts. He was super helpful, has a good sense of humor, and very polite. I m so glad and happy to be a member of Patelco Credit Union bank. Thank you so much.

Published at 3 years ago

Mark Davis was very helpful. Gave us a good tone when talking to us , very sarcastic and funny. Also very nice and I enjoyed the service he gave us.

Published at 3 years ago

Mark Davis was my banker. He offered excellent, 5 star service, on my finances after I switched banks. I highly recommend Patelco!

Published at 3 years ago

Patelco Credit Union has been such a great partner with my finances, and to bank with. I would especially like to give a very special shoutout to Mr. Mark Davis who made my time spent in this branch such a pleasure. I was really satisfied by the amount of care he took into helping me refinance my car and with my credit card. He even gave me some useful tips for the next part of my financial journey. Thank you so much mark and patelco!!! Happy Holidays!!!

Published at 3 years ago

Hey! I wanted to take a minute to thank Mark, at Patelco in Fremont, for doing an outstanding job at helping my financial wellness . Very well communicator , at making conversation and explaining the documentation process. Thank you agin Mark and Patelco for taking care of my family for generations. Great experience.

Published at 3 years ago

*All in One -All your financial needs* I received an auto refinance approved letter from Patelco with a Credit card flyer. I taken appointment and went local Fremont branch and I met Mr.Muhammad Taufiq Ul Arafin. He took care of my credit card application and he told me that after one business he will get back to me and also he explained about auto loan refinance and also worked out for current loan APR and Pateco new offer APR. I am simply replied to him, First I will get my credit card then I will think about refinancing and after few days back I didnt get call from him so I checked my credit card online status and found my application approved and asking for my ids and other docs then I taken new appointment again and went to met again Mr.Muhammad, First he submitted my docs and got approved from backend under reviver for credit card then he asked me that auto refinance so I replied to him please go ahead to do it. So he helped one by one. 1.Credit card got approved 2.Open membership with Patelco CU 3.Checking Account 4.Money Marketing Saving Account 5.Refinance my auto loan 6.Overdraft credit approval for my Checking ac Everything done just one shot, I am so happy to recommend Mr.Muhammad and he have lot of banking experience and how to react about customer needs on time. Also he is really wonderful and knows a good financial background and it will be useful to our Fremont Community. I am sure he will soon lead any financial institution near the future based on his experiences. Best of luck Mr.Muhammad

Published at 3 years ago

Worst of the worst customer service ever, it had been over a month in a half and still haven t been able to help me. Be careful people if you appreciate the value of money stay away from this place. When looking for refinancing they were me asking for 4K!!! Even tho my car wasn t upside down at all . Then they ask you why you didn t refinance with them again, cause apparently I didn t need to refinance with other credit union cause everything was fine with them so I had to spent 3k to be able to get approved to another credit union. Everyone should be in the same page when it comes to refinancing. That amber lady says she will give you a call the next day and it takes her over 2 weeks to give you an update. Since they don t call you you have to be stopping by on every branch to get a little bit of help, seriously if you don t wanna help don t help but don t make the customers come to the branch in vain, also every time I went there they kept adding more and more to the down payment making excuses like you took too long to go thru the process even tho they are the one taking forever. Mark Davis started my application and that was the only thing they did ok and fast cause even after that he forgot to update my info , and after that no follow ups or nothing. If you don t mind spending all day doing this, go for it, but if you re a busy person like the rest of us this isn t the credit union for you.

Published at 3 years ago

Muhammad was very helpful and knowledgeable. I completed several transactions today, which were confusing, but he was very patient and explained all in detail.

Published at 3 years ago

Muhammad helped me refinance my car and he was very much helpful and knew exactly what he was doing. He explained to me everything i needed to know and made sure i was following through and not left confused. He also opened up new doors for me at patelco that Ive been missing out on! Excellent service no doubt

Published at 3 years ago

Great experience opening a membership with Mark Davis. Look forward to banking with Patelco

Published at 4 years ago

Went into this Patelco branch looking to refinance my truck. We were helped by Muhammad Taufiq Ul Arafin. He was very helpful and easy to work with. Everything worked out perfectly.

Published at 4 years ago

Mark Davis was such a great help. Gave great service. Went in detail and made the appointment go smoothly. Highly recommend people go to him.

Published at 4 years ago

Muhammad was very nice and was very open for questions and very clear with explanations, highly recommend him.

Published at 4 years ago

Mark Davis was very helpful and thoroughly explained everything to me... He answered every question I had... And there were alot! He listened very carefully to my unique situation and understood all my financial goals. He set me up with some great resources to accomplish those - I will definitely be visiting him again in the future. His expertise and welcoming nature made me feel comfortable with a not so comfortable topic - finances!! He will be my go-to guy from here on out. Thank you Mark!!

Published at 4 years ago

Amazing service!!! Muhammad Arafin and the team are very professional!!!

Published at 4 years ago

Mark is a great help, helped me refinance my vehicle loan no issues. also got a credit card no issues

Published at 4 years ago

Mark Davis (financial wellness) really helped me in many ways financially and gave me knowledge about being a budget , amazing service. Keep up the good work mark

Published at 4 years ago

I came in today (8/14/20) and after a short wait Mark Davis greeted me and walked me through the enrollment and application process to get my car refinanced. I was able to open a credit card as well as checking and savings. Mark was very helpful in explaining the process and options I had. He worked quickly and I was able to get my car refinanced at a much lower rate and answered any questions I had. Mark made things easy to understand and broke down different metrics for me. As someone who is new to refinancing and all that it was great to get someone experienced like Mark. I have several family members who were already Patelco members and I see why they joined. If youre looking for a new place to bank or maybe refinance your car like me, please give Patelco a look. And if you do, see if you cant get Mark to help you out. tldr: First experience with Patelco, enjoyed it. Great service, would recommend, and will go back. 10/10.

Published at 4 years ago

The conversation over the phone before I arrived to my appointment was unfriendly. But his tone changed & I felt welcomed in the branch after talking more about my financials. Muhammad is Knowledgeable. Detailed Oriented. Pleasant. Very Professional and Helpful. The atmosphere in the bank is so unfriendly & dreary. Maybe because of the time & situation we are all facing. I chose to come to a credit union over the commercial banks because of the competitive rates. It would have been a bonus if the experience was extraordinary.

Published at 4 years ago

My recent experience at Patelco was great! I came in to get a car loan and was helped by Mark Davis. He was professional, funny and taught me about banking. Not only was I able to get help with my loan, I also gained some new knowledge.

Published at 4 years ago

Muhammad is an experienced banker and he uncovered all my needs. Educated me on credit ratings and how I can be approved. He set up my account with Money Market Savings account and interest is really high compared to big banks. Liked it. I recommend Muhammad for all banking needs.

Published at 4 years ago

I arrived at around 11:00 a.m. to deposit a check and I was helped by Mark Davis, financial advisor, since my request was non-cash related. I asked him for assistance replacing my lost cards thinking it might be quick. Turned out I took up a lot of his time, but he was very patient and nice while he canceled my old cards and made my new ones. He had to call support so I could get my cards done while I was there rather than waiting for them in the mail. He had a great attitude and a sense of humor while dealing with unforeseen setbacks. I got his business card and definitely plan on making an appointment to see how he can help me financially. Thanks Mark! I will be more careful and try not to lose my cards again but I m glad it led me to this connection.

Published at 4 years ago

Mark Davis is the best! He s so jolly, he s never boring! He made sure i met all my needs. He s so professional! One of the reason why i love Patelco the people here are so accomodating.

Published at 4 years ago

Their services are really nice. I was assisted by Mark Davis. He was very calm and friendly and really helped me in the whole process of new membership. I am very satisfied with the services. Thanks !!

Published at 4 years ago

Muhammad was really a good help. He was very good in explaining different credit option. We end getting the right credit card for us. Definitely recommend him and he is a person whom you can trust.

Published at 4 years ago

Muhammad Taufiq is very good person and His service is really excellent. He explained how I can get approved with credit card and I end up getting my credit card.

Published at 4 years ago

For me I think this bank is best in all type of service

Published at 4 years ago

Published at 4 years ago

This bank offers really great rates of interest. At Fremont branch, Mr. Muhammad is really helpful. He treated us really well and helped us with our auto loans and new credit card. Thank You Muhammad!!

Published at 4 years ago

Was Helped by Member Solutions Specialist Aimee Tello. At the branch on a very involved Fiduciary business transaction. Went smooth with Aimees help. Thanks Aimee

Published at 4 years ago

Mr. Muhammad Arafin one of member specialist of Patelco credit union which helped me to get personal lone , open a credit card , open saving and checking accounts I really appreciate his work he did a wonderful job .

Published at 4 years ago

Published at 4 years ago

Im very happy banking with patelco. But today I feel happier with the service that I received. Thank you to Muhammad Taufiq Ui Arafin with all the information he provided to us on a car loan and more .I will definitely will recommend to coworkers, friends and family.

Published at 4 years ago

My experience in December was my first time at Patelco, and I requested a personal loan. I was treated really well by everyone, especially by the representative, Jazmin. She treated me well with the VIP treatment, and in less than 24 hrs my loan was funded into my account. I will definitely recommend my family and friends to patelco.

Published at 4 years ago

Muhammas Taufiq Arafin was very helpful when i came in for a car loan. He asked the million guestions i had with a smile. Informed me on some better ways to handle my ideas. Muhammas was very knowledgeable and made me feel very comfortable with the process.

Published at 4 years ago

Muhammad was very helpful. He helped me with online banking.

Published at 4 years ago

Published at 4 years ago

I like this bank.good service & good behavior and good loan rates. Really this bank is 1st number.

Published at 5 years ago

Every one free but am waiting 2 hour

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

UPDATE- Patelco contacted me and made it right. Thank you! This bank stole almost $100 from me, inactivity fees because my account wasnt being used enough for their taste, I guess. Would have been nice to let me know. However, I didnt find out until I tried to access my account and when I called to ask if the charges could be reversed, they refused, even though they had an incorrect address on the statements (didnt match my address on file). Awful service, dont bank with them.

Published at 5 years ago

Good service and great rates for interest.

Published at 5 years ago

This location used to be excellent but now its just extra long unnecessary wait times, rude &really incompetent tellers &absolutely horrible costumer service. These people really dont care about their job or their customers.

Published at 5 years ago

Published at 6 years ago

No concept of what real customer service is. The ATM on their wall took the card and never proceeded with the transaction nor returned it. Inside folks response? Go talk to your CU. Machine is serviced by someone else. No offer to assist with contacting the someone else. Again the Go talk to your CU without asking where that CU is (Oregon) as if THAT CU can magically resolve an ATM issue mounted on some other CUs wall. Really, really pathetic customer service. No wonder they dont post their phone number.

Published at 6 years ago

The people who work here are always so polite when I come in, and the workers are always looking for a way to help

Published at 6 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Great credit Union with very good competitive rates.

Published at 8 years ago

been with Patelco for awhile, never had any major issues. Would recommend to family and friends.

Published at 8 years ago

I can honestly say that after 20+ years with PATELCO we have had NO issues with them ever! I will never in my life go back to a big bank again. We all are aware of Bank of America and Wells Fargo and their outrageous fees. Patelco has better rates on Savings accounts too! Thank you PATELCO!!!

Published at 8 years ago

Published at 8 years ago

My debit card, while always having the means to back transactions, has been frequently declined for security concerns. When it happens during normal business hours, its a commitment of about 20 minutes on the phone. But, when it happens after 5 on a weekday, or a weekend, I have NO ACCESS TO MY MONEY! That means, I can be at a restaurant and not be able to settle the bill. I can be on an empty tank and not be able to fuel. Not because Im a deadbeat. BECAUSE PATELCO IS CONSTANTLY MESSING WITH MY DEBIT CARD ACCESS! I dont do transactions out of the ordinary. Deal with the same vendors. I only buy from reputable online vendors. Vendors Patelco should see in my transaction history. I have invested hours on the phone with the customer service people at Patelco. Theyre all apologetic... but it always happens again. I would not recommend Patelco to anyone! I honestly dont know how anyone with a debit card from them remains there. I am actually looking forward to a day off when I can close my account there and get a reliable banking institution. What good is a Bank/credit union that spontaneously stops the patrons access to settle their debts/accounts. Honestly, if I had more time, Id be talking with an attorney about what Patelco has done to complicate my life. Its not a matter of small inconvenience. Its incompetent to a level that I cant believe regulators would find acceptable. IF they did, Patelco must hover around the lowest acceptable standard of banking performance. Likely at a level that might have predated the advent of computerized transactions!

Published at 9 years ago

Published at 9 years ago

horrible service. i had lost my card and was from out of state. they wanted some kind of magnetic card or id. how the hell if i told them i had no card and my state ID doesnt have a magnetic stip. Never coming or recomending this place

Published at 9 years ago

I need a auto loan recently, and walk in three times. Every time, the banker there told me she will call me in 20 minutes. But they never called, never! And that waist my time. But, eventually, they offer me a good apr. One word for sum up, fair apr, poor service.

Published at 10 years ago

2 time visited, still they were not able to get me a person to talk about Home Loan. Third time i visited is today, a lady representative offered me a business card that i should contact to some person wjo is not in bank. They took 2 time my personal details.. Good business patelco.

Published at 11 years ago

Efficient service, no fees like bigger banks, friendly people.

Published at 13 years ago