Sovereign Lending Group - Mortgage Brokers isn’t just another mortgage company on the map. We are a family that believes in who we are as a whole and what we provide to the American people. SLG was founded by Dan Holtz and Joe Pirro in 2005. They partnered together to not just build another mortgage lending company but to build relationship with the community.
An open review: Hello, I’m a disabled US veteran who is living on a fixed income. This is significant since purchasing a home was easier and more affordable with better rates during the prior years. I had to consider refinancing because of the countries and markets status. Daily living and such caused me to accumulate debts. This is a tough situation to endure and decision all things considered personally and professionally. In other words, I repaid debts. Then returned to the same heartbreaking status.
I worked with the Sovereign Lending Group Inc. for refinancing a home. Initially, I was anxious and reluctant. I had terrible experiences working with previous lenders for other homes including the current home. It was shockingly stressful and unprofessional.
However, this experience was the complete antithesis of the others because of Ms. Anna Crawford, Loan Officer, and Mrs. Easton Woods, Senior Loan Processor. To be fair, at the beginning I had a sense of ease and felt that there was something special about them, and the team they’re apart of.
I took a chance. I had very candid conversations with both Ms. Crawford and Mrs. Woods. Both listened to my story intensely and thoroughly with a high amount of professionalism, keenness, compassion, personability, patience, perception, and genuine concern. Again, I was nervous, but somehow, I sensed that they were my personal “Dream Team”. They know how to work with diverse customers and audiences.
As a team, both ladies matched my personality, considerations and more. That’s not an easy task. They kept me highly informed, guided me, each phase was outlined efficiently. All my questions were answered, they supported my decision-making and presented the best options that suited my reasons for refinancing. I was impressed by how smoothly and timely this process went. This eliminated potential financial problems. They worked for me not against me.
Anna and Easton are delightful, great to converse with, humorous, and they maintain an excellent balance professionally and personally. When I was anxious (or on the verge of falling apart #ArmyPTSD), they stepped up and led me along the way. Simply exceptional. They ensured I was knowledgeable of any pros and cons. They provided unique perspectives and points of view. I greatly appreciate both Anna and Easton.
Concluding this process was bittersweet. Anna and Easton are akin to watching a race with one passing the baton to the other. I was fully supported. They went above and beyond. They conducted follow-ups regardless of challenges and different time zones. I didn’t have this experience with other lenders. Great professionals do not come around often. I understand leadership, management, accuracy, meticulous thinking, and teamwork with some laughter. They provided this and more. To put this into perspective, I'm nearly 50. I've lived overseas for nearly a decade. I simply wanted a comfortable place to call home. I‘m grateful for their assistance in helping my dream come true.
I want to personally thank Mr. Daniel Holtz and the Sovereign Lending Group, Inc. for the opportunity to work with Ms. Anna Crawford, and Mrs. Easton Woods, their counsel, and support during my refinance process. Anna and Easton were the best team in my view. They represent SLG, Inc. extremely well. The company made the best decision by having them become a part of SLG, Inc. I hope they are recognized.
Management, accountability, integrity, conversing, expertise in any industry; kindness, approachableness and more is not an obligation, but an art…an opportunity to represent a organization well and take on a great adventure with customers to create greatness. Thanks again Mr. Holtz. Wholeheartedly, thank you Anna and Easton for being the epitome of the best at your profession truly. It was a great pleasure. Respectfully, and warm regards. – Lily
Ps--I apologise for this lengthy review. However, when you receive excellent service, what good are words if you don't use them. Thanks for your patience.
Published at a month ago
The Sovereign team managed my refi in a precise timely manner and were extremely attentive to all of my questions and to detail! I highly recommend them to anyone wishing to get a well organized on time refinance as promised! Thank you for all your help Dan,Jonathan and Billie. You were all very helpful at all times.
Published at a year ago
Tried to do a refi on an investment property with them. Did a terrible job at initially quoting a property value that was off 22%. Then changed rates thrice after issuing loan disclosure documents even though nothing changed on my side. Being in top 10% credit rating, extremely disappointed that they kept giving me explanation related to risk 45-50 days after running all my credit and background checks. Complete incompetence! I would not be able to recommend Sovereign Lending Group to anyone who holds healthy credit and waste their time with them.
Published at a year ago
My experience was great! Everyone knew what they were doing and made it easy for me. All the documentation was sent via encrypted emails and by uploading directly to their secure server. The closing was done at my home, at my convenience. And even after the closing, when I had a question a couple of weeks later, they responded quickly and provided me with the information I needed. No stress, no problems. Easiest refinance I've done. A friend recommended them to me and I highly recommend Sovereign Lending Group to you.
Published at 3 years ago
While another company won my business with slightly lower costs, I highly recommend Mark Martinez and Sovereign. Excellent communication. Worked to understand my needs. Came up with an excellent proposal while being no-pressure. I even completed the loan application which was SUPER EASY with his help. With the volatility of rates, I am confident that on a different day, the decision could have easily gone the other way and I would have refinanced with Mark.
Published at 3 years ago
This is the second time Ive worked with Sovereign Lending in 5 years. The first time I was a little hesitant using a company from out of state but I enjoyed the experience so much I chose to come back to them specifically for their customer service. Carlie was my Loan officer and Christina was my Processor this last time. As always the company met and surpassed my expectations, but Carlie and Christina went above and beyond. I was kept in the loop every step of the way. Service was outstanding, communication was excellent, and litterally everything was done ahead of schedule. I couldnt have asked for a better team and Carlie was just amazing. I would not only recommend her to anyone who asked, shes solidified me as a return customer and a happer camper. Thank you Carlie!
Aaron
Published at 2 years ago
Kellie at Sovereign Lending Group was truly amazing! I've purchased several homes and done VA refinances before and Kellie is easily the best person I have ever worked with. Not only was she extremely knowledgeable, but she was very personable and patient as she answered all of my questions.
She did an outstanding job of keeping me posted throughout the entire process. I've truly never experienced such personalized service before doing a VA refinance.
Published at 5 years ago
The agents at Sovereign Lending Group, Inc. work aggressively to get you the best and most comfortable rate for your refinancing. I had the pleasure of working with Jamie and Tad and my experience was great. They give you the best rate up front and will adjust to meet your needs. SLG agents stay in constant contact and guide you through the process. Any inquires I had were quickly answered as someone was always available. Jamie did outstanding work by getting every credit possible...even until closing! All in all, it took only 25 days from start to finish. Great job guys...kudos!
Published at 4 years ago
An open review: Hello, I m a disabled US veteran who is living on a fixed income. This is significant since purchasing a home was easier and more affordable with better rates during the prior years. I had to consider refinancing because of the countries and markets status. Daily living and such caused me to accumulate debts. This is a tough situation to endure and decision all things considered personally and professionally. In other words, I repaid debts. Then returned to the same heartbreaking status. I worked with the Sovereign Lending Group Inc. for refinancing a home. Initially, I was anxious and reluctant. I had terrible experiences working with previous lenders for other homes including the current home. It was shockingly stressful and unprofessional. However, this experience was the complete antithesis of the others because of Ms. Anna Crawford, Loan Officer, and Mrs. Easton Woods, Senior Loan Processor. To be fair, at the beginning I had a sense of ease and felt that there was something special about them, and the team they re apart of. I took a chance. I had very candid conversations with both Ms. Crawford and Mrs. Woods. Both listened to my story intensely and thoroughly with a high amount of professionalism, keenness, compassion, personability, patience, perception, and genuine concern. Again, I was nervous, but somehow, I sensed that they were my personal Dream Team . They know how to work with diverse customers and audiences. As a team, both ladies matched my personality, considerations and more. That s not an easy task. They kept me highly informed, guided me, each phase was outlined efficiently. All my questions were answered, they supported my decision-making and presented the best options that suited my reasons for refinancing. I was impressed by how smoothly and timely this process went. This eliminated potential financial problems. They worked for me not against me. Anna and Easton are delightful, great to converse with, humorous, and they maintain an excellent balance professionally and personally. When I was anxious (or on the verge of falling apart #ArmyPTSD), they stepped up and led me along the way. Simply exceptional. They ensured I was knowledgeable of any pros and cons. They provided unique perspectives and points of view. I greatly appreciate both Anna and Easton. Concluding this process was bittersweet. Anna and Easton are akin to watching a race with one passing the baton to the other. I was fully supported. They went above and beyond. They conducted follow-ups regardless of challenges and different time zones. I didn t have this experience with other lenders. Great professionals do not come around often. I understand leadership, management, accuracy, meticulous thinking, and teamwork with some laughter. They provided this and more. To put this into perspective, Im nearly 50. Ive lived overseas for nearly a decade. I simply wanted a comfortable place to call home. I m grateful for their assistance in helping my dream come true. I want to personally thank Mr. Daniel Holtz and the Sovereign Lending Group, Inc. for the opportunity to work with Ms. Anna Crawford, and Mrs. Easton Woods, their counsel, and support during my refinance process. Anna and Easton were the best team in my view. They represent SLG, Inc. extremely well. The company made the best decision by having them become a part of SLG, Inc. I hope they are recognized. Management, accountability, integrity, conversing, expertise in any industry; kindness, approachableness and more is not an obligation, but an art an opportunity to represent a organization well and take on a great adventure with customers to create greatness. Thanks again Mr. Holtz. Wholeheartedly, thank you Anna and Easton for being the epitome of the best at your profession truly. It was a great pleasure. Respectfully, and warm regards. Lily Ps--I apologise for this lengthy review. However, when you receive excellent service, what good are words if you dont use them. Thanks for your patience.
Published at a month ago
Published at 2 months ago
Be wary doing business with this company - they do not want to pay their vendors - unprofessional!
Published at 5 months ago
Once youre on their email chain, theyll never remove you and constantly spam your inbox
Published at 10 months ago
Tried to do a refi on an investment property with them. Did a terrible job at initially quoting a property value that was off 22%. Then changed rates thrice after issuing loan disclosure documents even though nothing changed on my side. Being in top 10% credit rating, extremely disappointed that they kept giving me explanation related to risk 45-50 days after running all my credit and background checks. Complete incompetence! I would not be able to recommend Sovereign Lending Group to anyone who holds healthy credit and waste their time with them.
Published at a year ago
The Sovereign team managed my refi in a precise timely manner and were extremely attentive to all of my questions and to detail! I highly recommend them to anyone wishing to get a well organized on time refinance as promised! Thank you for all your help Dan,Jonathan and Billie. You were all very helpful at all times.
Published at a year ago
The refinancing was great. However, they will not stop calling me, even after being asked to be removed from their calling list..
Published at a year ago
Farnoush Vahedi is a gift to work with. His Professionalism, Commitment, I WILL DO IT Demeanor, Consistency, Accuracy, Transparency, Trust, Availability, Creativity, looking for alternate options, Flexibility, Patience, Advocacy, and his Humanity are the Highlights of his day-to-day work. If you have all the awesome and great collections of being a professional and a successful expert in the field, as mentioned above, you will be successful and expert as Farnoush. I strongly recommend Farnoush for all home buyers who wants to achieve his/her dream to become a homeowner. This is my second home. Farnoush was the motivator to encourage me to become the owner of a second home. Farnoush is awesome and great, I dont have enough words to explain his awesome personality. Let me conclude my review by saying - Farnoush you are a gift to work with, you are awesome, rock and a great person to work with. It was an honor working with you. Thank you for all the great work you do for your clients.
Published at 2 years ago
Very helpful. Kept in constant contact and walked us through everything. A great team all around! Thank you!
Published at 2 years ago
Published at 2 years ago
I bought a 500k house with 10% down in the Roseville area, and Mr. Farnoush Vahedi was our lender( Sovereign Lending Group Incorporated) representative (loan officer). He was beyond the loan officer, and his honest guidance, advises and supports moved us to make the deal on time. I bought the house from September to October 2022; interest rates were increasing daily, and locking the interest rate was one of the biggest worries. However, Mr. Farnoush did the work on time and locked the affordable interest rates for us. He is very polite, professional, and knowledgeable about the monetary situation of the country and the loan market. The way that he explained the loan amount, interest rate, monthly mortgage, tax, insurance, and all closing costs was terrific, and the estimates at the beginning of the process were very precise. That is what I needed from a loan officer. I highly recommend Mr. Farnoush Vahedi, and I learned much about his mortgage options, points, and amortization. It is good to talk and learn from professionals to make a great decision, while it is about your whole life and money.
Published at 2 years ago
Amazing service! Professional, pleasant, detail-oriented, and go results where others had failed! Pierce and Veronica are amazing!
Published at 2 years ago
Published at 2 years ago
Published at 2 years ago
We refinanced with Sovereign Lending Group in December 2021 and initially everything went well and we closed without a hitch. In June of 2022, they started calling to get us to refinance again to remove the mortgage insurance from our loan. We declined as we didnt want to pay their closing costs again. I have asked, repeatedly, to be removed from the call list. It is now September and they still call at least three times a week. It is so frequent that I recognize the number that they call from. I am very tired of what can only be termed harassment at this point. I would never recommend them or their services after this. STAY AWAY!!!! And to Ryan and Brian, the two that call the most frequently, I cant imagine why you dont just skip our name on the list. I have spoken, politely but sharply, to both of you and you continue to call. PLEASE STOP!!!!
Published at 2 years ago
This is the second time Ive worked with Sovereign Lending in 5 years. The first time I was a little hesitant using a company from out of state but I enjoyed the experience so much I chose to come back to them specifically for their customer service. Carlie was my Loan officer and Christina was my Processor this last time. As always the company met and surpassed my expectations, but Carlie and Christina went above and beyond. I was kept in the loop every step of the way. Service was outstanding, communication was excellent, and litterally everything was done ahead of schedule. I couldnt have asked for a better team and Carlie was just amazing. I would not only recommend her to anyone who asked, shes solidified me as a return customer and a happer camper. Thank you Carlie! Aaron
Published at 2 years ago
I got a call from them to. Are they that desperate for customers to just call random numbers? I dont need loans. Never inquired about a loan from them or anyone. This is nuisance. Notice how your call went straight to voicemail? If your not in my contacts, wont ring my phone.
Published at 2 years ago
Published at 2 years ago
I was very happy with Kerrell and Rita they made refinance my home such a easy experience. I not only was able to pay off my solar, car and credit cards and still have 32,000 left over. Thank you
Published at 2 years ago
This company just fills you full of hope then last minute snatches it away. Theybtold me I would receive about $18,000 cash back on my refinance then after everything was signed (took about a month) they said btw the 18,000 went to hidden fees by previous lender sorry nothing we can do. Put me in an extremely bad spot ruined my family vacation. Loan went from 3.5% to 5.25% plus $500 extra a month mortgage saved me no money. I would not recommend working with them
Published at 2 years ago
What a horrible company. These guys are predatory lenders. I keep getting calls and e mails from them to refinance... I no longer own a home. I have told them to remove me from their contact list over 30 times in the last 2 years. So if you want to be harassed for the rest of your life, then go with these guys. You will be disappointed
Published at 2 years ago
Extremely knowledgeable and helpful staff made refinancing actually a pleasurable experience. Great job to the team!
Published at 2 years ago
I worked with Farnoush Vahedi of Sovereign Lending .If I can give him minus start , I would. Farnoush is incompetent and a fraud. He does not know anything about loan process nor the basic initial steps. I am not sure how he has gotten his license to begin with.He lied to us on multiple occasion .He promised us a rate around 4% but went missing right after he sent us the pre-approval and our offer got accepted. I could not get a hold of him when we needed him the most to move the loan process forward. My agent could not contact him as all calls to him went unanswered, A week after he pretended to have been busy taking care of sick child as the reason for not answering the call but we found out he was partying during this time . He found out he did not even run the basic steps of credit check before giving preapproval and he did that way after our offer was approved. We almost lost the house and had to give back all the seller credit to get an extension and go with a different mortgage company. Worst yet, we found out that he has given our private and confidential information to third party loan sharks who kept on calling me and offered me hard money. I will be pursuing legal action against him to ensure he does not create more issues for other people.
Published at 2 years ago
Published at 2 years ago
Sovereign is the best company I have worked with in regards to finacing. Claudia was with me almost on a daily basis and worked with me when I had probllems or didnt understand something
Published at 2 years ago
Kerrell Reynolds is a fantastic Loan Officer. He was so patient and flexible with our busy schedules, coordinating with us when we were available. He was also very diligent and worked quickly to get our loan approved with the best possible rates. Highly recommend him and this company to anyone looking for a fast and easy loan process.
Published at 2 years ago
Christine and her team made the near impossible happen for me a second time! Her experience makes her a miracle worker. Great service at every step in my refinance for a new roof.
Published at 2 years ago
Published at 2 years ago
Unsure where they got my number, but they would call at least once a day. I usually ignored the call, as so many scam and sales calls are routed through legit and non-legit caller ID numbers. I took a minute to answer the call this time, and it was as expected... a sales call to refinance. They dont even know where your number or data comes from, they just call. I answered a few questions, and they wanted to pull a soft credit report, but Ive been told that story in the past, too, and it ends up on my reports. The sales person simply could not give me their current rates, and said it relied on my scores. It was a waste of time. I warned them not to call me again.
Published at 2 years ago
This company keeps calling me relentlessly. I asked to be removed from the call list several times and it takes up to 7 days to be removed . When I questioned the associate don t you think it s excessive to call me every few hours for a whole week when I m not interested , he responded yes, but could not get me to be removed from the auto dialed. On the next call, I asked to be put through to a loan officer (to file a complaint against someone with a nmls number). They put me on hold for 5 minutes, and then proceeded to tell me no one was available as they were extremely busy, but to hold on and he would get someone shortly. Avoid this company at all costs.
Published at 2 years ago
Never use this company. After refinancing with them, they will RELENTLESSLY harass you via email and phone to refinance again. I ve tried to ask politely and I ve been rude. Nothing stops the calls. It s not worth it. Go else where, literally anywhere else for your home refinancing.
Published at 2 years ago
Trey Alvarez and Sahar were both fantastic to work with! The team at Sovereign Lending Group were super professional and responsive. Any issue encountered along the way was swiftly communicated, addressed and resolved . We are very pleased and would recommend Sovereign to anyone.
Published at 2 years ago
ZERO STARS....IS THIS BUSINESS STILL OPEN EVERY NUMBER YOU HAVE TO LEAVE A VOICE MAIL NO ONE RETURNS YOUR CALLS OR EMAILS. I HAVE BEEN TRYING TO REFI SINCE AUG - IF YOU ALL CANT DO JUST SAY SO AND LET ME MOVE ON TO A COMPANY THAT CAN. I DIDNT WANT TO LOSE MY INTEREST RATE. I HAVE NEVER DEALT WITH A COMPANY THAT PRETTY MUCH REFUSES TO COMMUNICATE .
Published at 2 years ago
I have told them over and over for the past year that I am at a 2.25% interest rate and they know they cannot beat it. But I get numerous phone calls day and night, sometimes 4 and 5 times a day. Ive asked kindly for them to stop calling but the next day brings more calls. It is overkill. At this point I wouldnt want to do business with them because they dont have enough respect to just chill out.
Published at 2 years ago
Pierce & Veronica did an outstanding job, they helped me get a great deal for my family, Pierce really closed the loan the 1st day made me feel confident and did his best to give me very accurate info Veronica did a great job getting me to the finish line.
Published at 2 years ago
Would give no stars. My family starting to refy our home and Ben Gutierrez was not honest with his mistakes. We felt we were being deceived after he charged us double for nearly everything we had already agreed on and had the nerve to talk down us. At that point we decided to not to go with but only until now we found out our credit was also checked twice bringing it down. Never again will we use Sovereign.
Published at 2 years ago
Published at 2 years ago
Worst experience we have ever had. They kept lying to us, telling us to not worry about making our house payment for the month because we would be done refinancing before month was over. Which about caused the VA not to even refinance for us. They kept telling us we were done and we even signed papers. For them to turn around and say they needed something else and we had to resign everything and wait fourth more days for everything to be finalized. Then on the fourth day we still did not receive our money transfer. After another day of waiting we received a email saying everything was completed and to wait another 48 hours for the wire transfer. Through out the almost two month ordeal we spoke with five different people, none were on the same page. One would say one thing for the other to say something different. I tried to reach out to management which was a joke. She informed me she would get the bottom of it and call me back by the following Monday. Never heard back from her till I called again the next day and ask for someone above her which never called back. She called then and said she just figured letting the same people I had ask not to speak to again , it would be better for them to contact me again. Proving once again they were full of lies. They don t even deserve a star for this review.
Published at 2 years ago
We had someone bring the paper work to sign who had no idea what they where doing or how to explain things. And no one explained any number changes at all after the first time we talked so at the end surprise there all wrong. Then I email them saying I think something is wrong and the response of how much did you get...thats weird and nothing else. just over all not really happy about how things ended.
Published at 2 years ago
They contacted my husband in July. After months of requesting the same paperwork, going through four different staff, they were able to finally close our mortgage November 10th. Since an overpayment was made, they told us we would receive our money back. Since then, we have contacted through MANY phone calls, messages, and emails and no one will respond. Please be careful using this company .... never again for us.
Published at 2 years ago
This past weekend, the company sent me a check that stated Customer Service. I m not at all changing my review about this company! You ve already admitted there was an error on your part. Now, you need to own up to it and make it right! The chaos that I was put through left me no other choice that your honesty, trust worthiness, and integrity as a company can not be trusted! This company was great. However, like most companies, there are bad seeds. The bad seed to this company is Steve Drye and Steve Barone! Horrible service and they don t care in the end! Steve Drye s error was caught by me on the 23rd hour when I was signing my documents. That costly mistake was over 15k in my out of pocket! Beware with your dealings with these two individuals! I have reported their actions and incident with the Better Business Bureau! Beware of these individuals and this business!! 11/243/2021-9:11 -9:18 am Tried reaching out to your customer service department 4 times. No available personnel to answer phones. I tried.
Published at 2 years ago
Dont use this company unless you want to be constantly called and mailed afterwards to refinance again. And the most recent time they called, I was explaining that I was tired of being contacted and didnt even get the sentence out of my mouth before they hung up on me.
Published at 3 years ago
Cold called with bait and switch, they lied about everything. Now they harass me with constant emails and calls. Never deal with California based companies, people. Its not worth it
Published at 3 years ago
Took months to get anything done, then had to redo my divorce papers and still no follow up, only to get my end done. Just had an appraisal made me get another one after 6 months of trying to schedule one. Worst experience and still waiting to hear back from them I do not recommend
Published at 3 years ago
Worst company ever!!!!!!!!! Stay away from this crooked lying lender. Benita, Steve Baron, Ferenc Montvai-Lako are all a bunch of lying, dishonest individuals. No management will return a call or do anything to help fix the mess they created. Only get one star because zero stars is not an option.
Published at 3 years ago
Great lending group. Easy, fast and trustable. Highly recommended specially Jamie Brown, he is so dedicated to his work. Great person to work with, you won t regret. Highly recommended.
Published at 3 years ago
Published at 3 years ago
Didnt have an issue with them until they call me 7 times a day and when I say, Im no longer interested, the rep hangs up without saying a word. I will tell everyone NOT to use this company due to that one, very rude conversation. You can thank your employee.
Published at 3 years ago
I continue to be harassed by this company after I have repeatedly told them to stop calling me. On 9/11/2021 alone I received 5 phone calls. Two of which was after I told them yet again to not call me. There is a non-licensed person calling to solicit business for the company. Do not give them your contact information as they do not care about you saying do not call them. I made a mistake of refinancing my home with them. They are incompetent and extremely rude.
Published at 3 years ago
Jason Robertson was amazing! No pressure sales approach to our refinance, he listened to what our requirements were and he listed out the best options for us. Couldnt be happier!
Published at 3 years ago
Mayra Santana and Jessie McEntire of Sovereign Lending Group INC did an amazing job!! I would recommend them for your refinancing needs! It was a pretty quick process. Even when we thought it was falling apart they jumped right in and helped get it fixed so we could close. Thank you ladies for all the help!
Published at 3 years ago
This is our second refi with Nick Woods at sovereign bank, and be are very satisfied from start to finish !! Thanks Nick
Published at 3 years ago
Hector and Veronica definitely put in the work for us! They were always available for any questions we had, which was a lot being first time home buyers. They were extremely responsive and kept us informed and updated throughout the entire process. Ive already been recommending them to everyone. Thank you SLG!
Published at 3 years ago
Michael Iacouzze is the best in his class. Great experience., Understood my needs..fast processing for my refinance. Definitely the best in his organization
Published at 3 years ago
Tara and Claudia were extremely pleasant to work with. The team worked very efficiently to make our refi easy to manage. The coordination around my schedule was fantastic. I would highly recommend Tara Lujan and Claudia Delgadillo to anyone needing a home mortgage service. Simply outstanding ladies!!!
Published at 3 years ago
Pierce and Veronica were very nice and professional, keeping us up to date through the whole process of refinancing our house. They answered questions very quickly, making the whole process easier. I will definitely recommend them to family/friends in the future.
Published at 3 years ago
I dont know how many times I have to communicate with them that I am not interested in refinancing my house. We havent even lived here for a year, and every day I get bombarded with calls from them trying to get me to refinance after each time I told them I wasnt interested and to stop calling to which they responded well put you on a dont call list. But here we are, the next day, Im getting a call from them once again. So much for those recorded lines for training purposes. Theyll just harass you each and every day.
Published at 3 years ago
Shop shop shop!
Published at 3 years ago
This company is terrible. They will mess up your loan, spam you, and send you 30+ pieces of mail. Worked with Senior processor Edvin Alvarado and he contradicted himself and changed details multiple times through the refinance processes. Use someone else.
Published at 3 years ago
Fantastic crew that went above and beyond to resolve the problems of my refi. Quinn, Shawnee, and Farrence (sp) all took the time to listen to me and come up with the work around needed to make my life easier for me and my family to keep our home.
Published at 3 years ago
I had a great experience working with Pierce and Veronica at sovereign. They kept me informed at all times and were extremely cordial in communication. Highly recommend working with these people!
Published at 3 years ago
Published at 3 years ago
Fast,efficient and reliable. SLG was easy as it gets! Talk about your red button! Thank you for one of the most awesome experiences Ive ever had and Im 65yrs.
Published at 3 years ago
Published at 3 years ago
And Yet, this company is still working to make me lose it. I have asked 3 times to stop mailing me flyers and no action is taken. WHAT WILL TAKE FOR THIS TO STOP??////. I have flyers sent to my address 2 days apart. I will not use this company even it was the only one available ... it should be laws against this. i was excited to move forward with my refinancing with SLG as they were referred to me by a friend and after doing my due diligence I thought they would be a great fit. However i am very disappointed and have withdrawn my application since. i was told that my rate would be lock once i sign the application. For the next 2 weeks after i signed the application , i have not been contacted by anyone about anything. i then called and emailed multiple times and no answers. Finally i send a text that they will be missing out on referrals from me as i have few friends in the same situation that i am in. Still no answer. lucky for them i add already told a friend about them who finally called them this morning and mentioned that i was not quite happy , and guess what? they finally call me back to say that they could not lock my rate and they offer me a higher rate. I am ok with the rate issue as the market is crazy right now but not ok with what it took for me to get a follow up. The kicker that prompted to right this review is that when i told Devin about my issue and that i will advise the person i referred to them about the situation, his reply was a thumbs up ( he may as well say I dont give a F about you) . It is all good , they have wasted three weeks of my time in this process but it is all good. With this behavior , it is a only a matter of time... they probably dont care right now because the demand is high but we all know it will shift ...
Published at 3 years ago
My refinance experience with Amanda Hart from Sovereign Lending Group has been nothing short of SUPERB! If i were rating her on a scale of 1-10, Amanda would score off the charts at 1 million! She is absolutely AMAZING! I could tell from the first time speaking with her, that helping people is her passion. She is in this because she cares. I am sooooo grateful that she answered the phone when I made the call to Sovereign. You couldnt ask for a better and more knowledgeable Loan Officer. Amanda is the best and I look forward to working with her again. I would definitely recommend to anyone looking for a home loan or to refinance an existing loan, that you give Amanda a call. You will not be disappointed. She will be 100% honest and in your corner all the way. She kept me informed throughout the entire loan process, staying two steps ahead and assuring me that everything would work out. After speaking with Amanda on the first call, I had no questions. She explained everything so well. I feel like she has been doing this forever. Not only did she make the refi possible for my current residence in HI, but she will be helping me refinance my property in MD. DID I ALREADY SAY AMAZING!!! I guess I cant say it enough .
Published at 3 years ago
I didnt hesitate...i put my confidence in Sovereign lending Group to guide me thru to a comfortable plan.
Published at 3 years ago
Dealing with everyone was very professional and they communicates very well with me. Even though we had some issues with rhe appraisal, which was out of their hands, they did everything they could to get my loan through. Thanks
Published at 3 years ago
Customer service and communication needs to be improved
Published at 3 years ago
Kenneth Powell and his staff were fantastic in educating me on the opportunity to refinance our home. He vetted our current mortgage rates, monthly payment and assured us he could substantially provide a better rate, escrow and tax structure, The entire process was fast and he makes sure you are educated before, during and after each step. Highly recommend Sovereign Lending Group.
Published at 3 years ago
Working with Benita Lewis (mortgage banker) and Kristin Hodge (loan processor) to refinance my house was a great experience. Benita was very patient with me. They both answered all my questions and responded in a timely manner most of the time. There was a week long pause due to an understandable miscommunication. Although it took me several months to commit, once I did the process took 40 days from the time I signed my first disclosure to when the previous loan was paid off. I felt I got a good rate and even got a little cash back, which was also delivered very quickly. My only complaint is with Sovereigns data/leads tracking system. Even though I had been working with Benita for a long time, I kept getting calls from other loan officers at Sovereign trying to get me to sign up with them. I even got a call two days after my loan closed and was paid off! Every time I let them know I was working with Benita and that they should make a note to stop calling me, and each time they claimed to have added it to the notes, but the calls kept coming. I mean, seriously. I came really close to canceling the whole thing because it was getting really obnoxious. Glad I didnt though. If you are looking to refinance and can put up with the obnoxious calls from their leads dept, go with Benita. Itll be worth your time.
Published at 3 years ago
I worked with Sara Vo, she is very knowledge, helpful and commited to help you . she follows through with you and the company to get the loan completed. Very easy to talk to and to understand. I would recommend. Gwendolyn Ross
Published at 3 years ago
Brian was the Best. He helped me thru a tough refi. Co mmunicated and guided me almost every day. Everyone should use SLG and Brian for there mortgage.
Published at 3 years ago
Excellent Loan person Benita Lewis is one of the best loan officers I have ever worked with. She is completely in the know about current real estate laws and is willing to go that extra mile to help a client become qualified for a loan.
Published at 3 years ago
We did a Re fi with Arpi, with Sovereign Lending group. She was there, every step of the way. Arpi was very helpful and kept the communication open and simple. Thanks for all your help.
Published at 3 years ago
Accidentally signed up for spam calls from this company when looking online at refi rates. The representative refused to put me on their do not call list repeatedly and told me if I didnt want spam calls I shouldnt sign up on the internet for them.
Published at 3 years ago
I found the Sovereign Group to be very professional, quick to respond, and knowledgable. The experience was problem free.
Published at 3 years ago
Published at 3 years ago
Published at 3 years ago
My experience with Sovereign Lending Group was really good. Dealing with Mayra Santana she always kept me in the loop and was able to resolve any issue or question that arose. I would recommend them to service your mortgage needs.
Published at 3 years ago
Published at 3 years ago
Horrible little to no communication
Published at 3 years ago
Quinn Anderson @ The Sovereign Lending Group team represents among the highest level of customer service I have experienced with any lender. Quinn and Holly made my refinance process simple and easy while providing exceptional service and communication. Their service was smooth and straightforward, their communication was efficient, and they provided support throughout the entire process. I would absolutely recommend them to any of my family, friends and anyone looking to refinance. Thank you,Quinn Anderson and Holly Hackett @ Sovereign Lending Group!
Published at 3 years ago
My experience was great! Everyone knew what they were doing and made it easy for me. All the documentation was sent via encrypted emails and by uploading directly to their secure server. The closing was done at my home, at my convenience. And even after the closing, when I had a question a couple of weeks later, they responded quickly and provided me with the information I needed. No stress, no problems. Easiest refinance Ive done. A friend recommended them to me and I highly recommend Sovereign Lending Group to you.
Published at 3 years ago
Published at 3 years ago
Willing to go the distance to help
Published at 3 years ago
Published at 3 years ago
Good to work with. The only problem I had was I had to keep making the same copies and send them 4 times. As you go up the ladder with different people they all need the same copies. what you should do is make one master copy and this way everyone working on your job would only have to go to the master copy and copy whatever info they need. Other than that they were great as I said. Joe really did stand out the most.
Published at 3 years ago
Published at 3 years ago
Everyone was very friendly and helpful my refinanced went smoothly and fast. I want to thank Billie, Rose for making it happen
Published at 3 years ago
Very pleasant experience, communicates well and friendly. They answered all of my concerns. I hope my time with them goes as well.
Published at 3 years ago
Outstanding Team Highly professional highly Always ready to assist regardless of the hour I would work them with them anytime
Published at 3 years ago
Nick was willing and able to work with me on my Refi, I would recommend him to anyone.
Published at 3 years ago
Published at 3 years ago
Hisham was friendly and knowledgeable. He and the staff made the overall experience completely seamless and painless. And I got a great rate and am rather happy about the entire endeavor.
Published at 3 years ago
It s been a true pleasure doing business with Mr. Daniel Gohmi and Ms. Sun Kim. Mr. Gohmi took on every obstical that we previously encountered, he went above and beyond to satisfy all of our needs. He presented the process seamlessly and the transaction went as smooth as silk. I highly recommend Mr. Daniel Gohmi and Ms. Sun Kim for all future financial needs. Respectfully,Andrew and Carol Zertuche
Published at 3 years ago
I m extremely frustrated with this company. I informed them on a Monday that I didn t want to move forward with them at this time (I hadn t talked to them before or started any loans with them, I m working with my current lender and happy about it). I ve received 10 missed calls in 48 hours. I finally called back today (while on vacation in Hawaii) and told the person who answered that I m frustrated to still be receiving so many calls and was hung up on in the middle of my sentence. I would never work with this company after this experience no matter what they had to offer.There are so many other lenders out there who have called regarding my inquiries and have been very respectful and polite when I said we d chosen another company.
Published at 3 years ago
Nick Woods with Sovereign Lending went above and beyond to do everything for us and is the best In his field he has done a few loans for us and every time it has been so easy and they keep all our keep all of our records for us so we just have to update what we need and our loans get done very fast. We wil not us anyone else and he is so easy to talk to very friendly !!! Thank you Sovereign Lending Group For the best Service that you could possibly have wiyh Nick Woods !!!! Rick and Mona Sprague
Published at 3 years ago
Benita Lewis was instrumental in navigating two of our properties at the same time. As unforeseen challenges arose during the loan process and post closing, Benita did not hesitate to get involve and find a workable solution. My wife and I was able to reach her by telephone and emails throughout all phases of the loan process without failure, which was a great relief. Benita kept us well informed and corrected documentation errors, that could have delayed the closing. This was our first interaction with this company and we are truly thankful to have worked with her. Since we have several more properties that are eligible for refinancing, I know my family knows who we can call when future opportunities become available. Thanks for helping us to achieve all our personal goals.
Published at 3 years ago
A great company to work with My contact (Hirsham Ouza) was very knowledgeable and quick to respond to any of my questions. I highly recommend Sovereign Lending Group.
Published at 3 years ago
The type of service that you hope to find. You will find it at Sovereign Lending Group. Amanda Hart, provided my wife and I with the most professional and meaningful service while we were refinancing our home mortgage . I do highly recommend Amanda.
Published at 3 years ago
Ghayan from Sovereign Lending Group was extremely knowledgeable and helpful throughout my whole process. He made sure that I understood every last detail and I appreciate his professionalism and kindness. I would highly recommend him and this company to whoever may be in need of it.
Published at 3 years ago
Kahlil Dawson was Great. We went through the process pretty quickly. I m old and some of thee stuff just makes me frustrated because of that, but Kahlil kept me focused on the goal so we made it!! This was a great place to do my refinance. I would use them again. Thank you Kahlil Dawson and Monica Metcalf
Published at 3 years ago
I am being harrassed by Sovereign lending group, even after calling and asking them to stop. I have received 5 irritating offers in3 weeks. I called to no avail. I will now call the MlLS to complain. I DO NOT HAVE A VA loan as they state in their letter.
Published at 3 years ago
Published at 3 years ago
Published at 3 years ago
Jonathan Meer was very helpful throughout the whole loan process, answered any questions I had and was very professional. It made for a very smooth refinance process. I have already referred another customer to him as I know he will be well taken care of.
Published at 3 years ago
Not honest: What is a good faith payment? What was billed to me where other companies don t need cash down to lock in a rate... took them a month to give me my money back...
Published at 3 years ago
I just recently REFId with Sovereign. I stopped around and spoke with many lenders and all were competitive as far as int.rates closing costs etc. What set them apart was Diamond Dugan the loan originator. She was highly professional and easy to communicate with. My wife and I felt at the end of the day, Diamond was the most trust worthy. We couldnt be more pleased with the outcome! I highly recommend her to anybody looking to REFI. THANKS once again Diamond!
Published at 3 years ago
Published at 3 years ago
Michael and Allah so simplified the entire on-line refinance process with their plain jargon and careful explanations along each step of the way, that I was made comfortable throughout the entire process. ***** Five stars for Michael
Published at 3 years ago
The solicited me for refinancing my home. I told them I just refinanced from the beginning but they insisted they could help with a promotion this/that. Spent ~1 hour on the phone, they ran my credit check and then told me because I just refinanced they could not give me a refinance option. I guess the joke is on me for taking their solicitation call.
Published at 3 years ago
Horrible. Do not use this company. They use high pressure tactics and will provide loan options that are a rip off. I tried to cancel several times. They should have given me the best rate that fit my needs.. Not one paying 11k in points or a cash out that would add thousands to my loan. I did get a refund for the appraisal. However, they kept 50 bucks for a credit report. The agent did not inform me of those chrages. He said the 500 was for the appraisal. When I complained; the manager said it was in the disclosures which I was rushed through over the phone and did not have time to read. They have an F with better business Bureau.
Published at 3 years ago
Professional, courteous, responsive.
Published at 3 years ago
I found the initial process very easy. The only area I would recommend refining would be the explanation of my last payment to my previous lender. I did not have a lapse in a monthly payment. The reasoning makes logical sense to me. However it should have been presented as such. Otherwise, everyone I spoke with on the phone and in person (appraiser & notary) was very professional. I would strongly recommend Sovereign Lending to anyone wanting to re finance.
Published at 3 years ago
We are very pleased with our experience refinancing with Sovereign Lending and especially with Diamond Dugan. She led us through the initial application with patience and skill, kept us updated, and continued to check in with us even after her role with us was complete. We are very impressed with the consistent attention and follow-up we received from Diamond Dugan through-out this process. This has been our best refinancing encounter ever.
Published at 3 years ago
Published at 3 years ago
Very fast friendly service. Would definitely do business with you again. I highly recommend!
Published at 3 years ago
Jay is a pleasure to work with and he made everything easy. Always returned my calls. I cant say enough good things about him.
Published at 3 years ago
Great Experience they have a great team extremely helpful. a pleasure to deal with
Published at 3 years ago
Excellent experience , efficient process, good customer service, very responsive, extremely satisfied and highly recommended.
Published at 3 years ago
Jesse and Michael were always prompt with getting back to me when I called anything about the loan. They also did NOT let the process stall. I had apply to another company last September (2020) and Michael and Jesse, through Sovereign Lending Group, got me in front of closing papers first with fewer closing costs! I only applied to Sovereign in January 2021 due to frustration with the original loan company. I also compared closing costs with other lenders along the way and Sovereign is very competitive.
Published at 3 years ago
Published at 3 years ago
William was easy to work with and provided great service.
Published at 3 years ago
The team I had was great Amanda Hart Tyler Tobey If I had to do all over again would not Hesitate to call them again thanks again Amanda and Tobey for all you have done for me.
Published at 3 years ago
Published at 3 years ago
Jenna Holtz and Billie Shine at Sovereign Lending were extremely helpful and patient during our mortgage loan process. Very easy to deal with and no pressure.
Published at 3 years ago
I Will Start By Thanking All of You Involved in Making This Happen It Started a Bit Slow but With Patience We Got Through it Things would Have Been Easier if Not For Covid -19 Over All it Was Great. Would Like to Thank [ Shawnee Moges ] Have A Great Year
Published at 3 years ago
Sovereign Lending Group is the place to go. Very professional, an Tara is the best. She helped me with all aspects of loan answer all my questions an more. If anyone needs a loan or refinance please look them up. You will be glad you did.
Published at 3 years ago
I worked with Carlie Eastwood for the whole process. She was attentive and very personal which made the transaction go smoothly. You are not a # but a person, which I think made the difference to me. Big take away as well is they lock in your rates right away vs waiting till the end of the process when the rates can climb. Thank you Carlie Eastwood for a great experience.
Published at 3 years ago
Ann Pham Has been my agent for the third time. Everything goes very smooth and she is a real professional who cares about Customer Service. No hassles. Completed all paperwork etc. within two weeks and closed at the same time.
Published at 3 years ago
While another company won my business with slightly lower costs, I highly recommend Mark Martinez and Sovereign. Excellent communication. Worked to understand my needs. Came up with an excellent proposal while being no-pressure. I even completed the loan application which was SUPER EASY with his help. With the volatility of rates, I am confident that on a different day, the decision could have easily gone the other way and I would have refinanced with Mark.
Published at 3 years ago
Scumbags!!! I have asked them to stop calling my phone at least 30 times. They just keep calling from different numbers.
Published at 3 years ago
How many times do you have to tell someone to stop calling you? Every time the agent says Oh thats not noted on the account, Ill put that in there. Obviously your company is unable to use a proper CRM, perhaps some user training is required. This all started when a rather green employee dropped the ball and stopped communicating with me in the middle of a refi. Emails and calls were never returned. Receptionist emailed him as well. All to no avail. Finally they got back to me after a month and I gave them one more chance. Unable to help me this time I send and email saying Im not interested anymore. 3 months later Im still getting calls from their team saying their rates have gone down and if they can help and the cycle continues oh thats not noted on the account There was one instance that left a good impression, I cant remember his name but I believe he was from retention or similar. He asked for one more chance, I gave him the number I was looking for and he wanted till EoD. 5pm rolls around and he calls me back as he said he would and says they cant meet my needs. That was it. Quick, easy, and professional. The same is unable to be said for the rest of the company.
Published at 3 years ago
DAN HOLTZ: I reached to all your supervisor, Directors, etc ----THIS IS WORST LEANDING COMPANY I EVER DEALT WITH. False rates- timeline- NOT CLOSING LOAN- UN_REPOSIBLE PEOPLE Katayln Emil Yussuf Kevin Bryne Mike Nuit I have 3 loans & all my personal information for almost 4 months Your people are un-responsive Why my loans are not closed. There something sinister about all this.
Published at 3 years ago
My experience with Mr. Eugene Martinet was very professional, efficient and extremely knowledgeable. Timeframes were as he state, approximately 6 weeks. Information needed were provided to him in a timely manner, consequently, closing was quick. I will refer family members and friends to Mr. Eugene Martinet. Thank you for Outstanding service.
Published at 3 years ago
The Sovereign Lending Group Inc, closed my VA loan in less than 30 days. The entire team worked closely with me every step of the way. All documents were submitted in a timely manner. I highly recommend this company.
Published at 3 years ago
Horrible customer service! They do not communicate!
Published at 3 years ago
Six moths of frustration, headaches, new employees and emotional distress. This company does not know the value of a customer. This company absolutely needs to spend more money on training their employees. We were even contacted by an investigator that works for this company to find out what has been going on with our refi loan. The employee we started with was moved to another department. They sent the appraiser out for a second appraisal, the appraiser was told he was not needed after driving 4 hours to get to our house only to fi d out today (two weeks ) later to find out that another appraisal is needed. The communication is clearly promblematic with this company. My local mortgage company is getting these types of loans done on about three weeks, not six months. Buyer be ware, do not use this company.
Published at 3 years ago
I just completed a refinance with Sovereign. The 2 folks I worked with, Jerimiah and Jessie, made the process hassle free and easy. They were easy to speak with, very helpful and down to earth. Recommend without reservation.
Published at 3 years ago
Thank you Mahmud and Luis for making our refinance service seamless and on track. You both are true professionals.
Published at 3 years ago
William and Elena were great to work with. Fast response time, always responsive, and got us an amazing deal that ended up saving us over $600/mo! Many thanks Elena and William!
Published at 3 years ago
My experience with Sovereign and Blake and Holly was great. I got the best deal and had no problems in getting quick answers from them. I will go with them next time I am in the market for a loan.
Published at 3 years ago
A very smooth process - we were walked through every step of the way. We are very happy with Sovereign Lending Group!
Published at 3 years ago
Benita, is a top loan officer, she is very knowledgeable and will go the extra mile. She clearly explained the process and was always available for questions. The process was smooth. I highly recommend her and company if your looking for a mortgage or refinancing a loan..Top Gun service.
Published at 3 years ago
After receiving several different offers from different companies for refinancing my home, Sovereign lending group was not one of the most competitive. No harm, no foul, I went with someone else. I have been contacted by this company no fewer than a dozen times since, all by different people, asking if I m still in the market for a refinance. After telling each of them no, and kindly asking that they take me off of their call list, I still receive calls from Sovereign even after being promised that I d be taken off their call list. This most recent time, I asked to be transferred directly to a supervisor. I was told that they would contact me right away. That was 30 minutes ago. I m still waiting. The staff have been courteous, but now I am wondering about the competency of the company as a whole. If you can t do the simple thing of taking someone off of your contact list and out of your system, how can you handle the complex needs of a mortgage? Please stop contacting me. Thank you. Two weeks later: I would love to say that this issue was resolved, but in the last two weeks I have been contacted by Sovereign four additional times even after they responded to this review. It is unbelievable to me that this company has such a bad internal communication system and IT department that they cannot do something so simple as taking someone off of their call list. PLEASE DO NOT USE THIS COMPANY FOR YOUR MORTGAGE. There are plenty of other companies out there that are competent and better with customer service. Literally go with anyone else other than Sovereign Lending Group.
Published at 3 years ago
This Covid business has everything in our world upside down. Its frustrating and people are low on patience. In the final analysis, these people did exactly what they said they would, and we are very grateful for that. The process was stressful, but what isnt these days? I would be very happy to recommend Sovereign Lending Group to anyone.
Published at 3 years ago
Just refinanced with Sovereign Lending Group. I worked with Kendall Lolwing their mortgage loan specialist. He was very professional and attentive. He gave me the best loan estimate in comparison to 10 other offers I received. The closing was very quick and painless. I highly recommend them for your home mortgage finance needs.
Published at 3 years ago
Published at 3 years ago
Had the a terrible experience refinancing with this company. Two employees gave me the wrong company name for who would be holding my new mortgage, as well as giving me the wrong date for when my first payment was due. This in turn caused my first payment to be late and I have acquired a late fee. When I reached out to them to ask for clarification on what happened, I was told it was a miscommunication. CLEARLY, but there was no offer from them to make it right. The communication was terrible. A month after closing I was still being asked to provide paperwork for the new lender that they should have asked for before signing the documents. This is my second refi and was by far the worst experience I have had.
Published at 3 years ago
Ben was really helpful and explained everything very clear to me. He has a lot of knowledge and guide me through the whole process. He was very professional and was always available to answer any questions. I had a great experience, and everything worked out as promise.
Published at 3 years ago
Nick Woods at SLG was extremely helpful and honest through the hassle free process. I got the best rate and he kept me abreast of the process at all times. Call SLG and ask for Nick Woods if you are in the market for a mortgage of any kind. Thanks Nick! Cameron
Published at 3 years ago
It was a pleasure working with them. They were very professional and very helpful.They kept me informed of every step and did it in a timely manner. I would not hesitate to refere them to my family and friends.
Published at 3 years ago
I closed my refinance loan in July 2020 with what I would consider is the most ideal situation for this lender and the most horrific outcome for me as the consumer. I have a near perfect credit score, current LTV < 40%, and same employer for more then 4 years. This lender sent me a estimate where they credited me the expenses of the closing to refinance my loan at 2.875%. I moved forward, to no surprise no credit or income issues. 5 days before closing they send me a closing statement that is different then I originally signed. I waited over a month to refi due to equity line of credit subordination. They response when I said no was well we sound just part ways after they had already collected $250 deposit at initial conversation. The best is I provided the document and ask for a copy of all recorded conversations and based on their investigation nothing was wrong with what they did. DO NOT GO WITH THIS LENDER, BAIT AND SWITCH IS THEIR MODEL IF YOU FOLLOW THE PROCESS THEY HAVE.
Published at 3 years ago
Mike lacouzze , loan originator was a pleasure to work with and got me the best available loan at the time. We kept in touch through whole process. Thank you again Mike.
Published at 3 years ago
Trevor represents his company well. He demonstrates professionalism, knowledge and the willingness to ensure all your questions are answered. He keep the wife and I in the loop the entire time and provided step by step directions throughout the process. He has an open door policy to any questions I may have in the future thus demonstrating the type of relationship we are looking to maintain. We feel we found a winner here. And we re confident in reaching out to Trevor for our future mortgage financial needs.
Published at 3 years ago
After investigating rates with multiple companies, I went with Sovereign Lending Group because they offered the best combination of lowest rate at the lowest amount of discount points. Jeremiah was both professional and personable. I have already referred other customers to him.
Published at 3 years ago
Published at 3 years ago
We had a very positive experience with Patric and Sovereign Lending Group. Any questions and correspondence were quickly and accurately handled with a minimum of problems. I would use Patric and SLG again.
Published at 3 years ago
We recently took bids to refinance our house and Sovereign Lending Group was one of the companies to contact us. A loan originator called us on a Thursday evening, took our info and called us next day (Friday) with their proposal. Told the originator we were compiling other bids and would let him know our decision when we made it. We received the other offers with lenders and chose a different lender . In the mean time, we received 4 calls from the Sovereign originator wanting to know our decision. After our decision was made, the Sovereign originator called us the following Monday and we informed him of our decision to go with another lender. He was gracious about this and wished us well. I thought that was the end of our dealing with Sovereign Lending Group. Three days later on Thursday we received a packet in the mail with loan documents from Sovereign Lending Group. Shockingly, also included in the packet were loan documents for another borrower in a different state! Included in this packet were all of his sensitive financial information that goes with purchasing a home: Social Security number, credit report, job history, credit card accounts, etc. This borrowers loan number was 1 number after our loan number. So I immediately called the loan originator, he did not answer, and I left a message of what had happened and asked him to return my call. No call back. The next day, Friday, I called the loan originator again, left a more detailed message on his voice mail, and still no call back after 5 days. So there is a big problem here. First off, loan documents for a loan we did not ever accept should not be printed and sent. And including someone elses loan packet is highly irresponsible. There needs to be some control of what documents get sent and to whom. Mistakes do happen, but not receiving a call back after I called twice to ask Sovereign Lending Group what they wanted me to do with 2 sets of loan documents is not acceptable, especially after the number times the loan originator called during the selling process. So I am left with the impression that Sovereign Lending Group is very sloppy with their paperwork, and does not seem interested in returning calls when asked to. I finally shredded both sets of documents this morning. I would definately stay away from Sovereign Lending Group for any type of financial transaction. There are way too many other lenders out there that do a better job than Sovereign Lending Group.
Published at 3 years ago
it was a pleasure dealing with Quinn, Vu, and Steve to finalized my loan. All three were very responsive to my emails and voice mails. If I ever had to refinance again this is the trio I would want working on my file.
Published at 3 years ago
Published at 3 years ago
Quinn Adamson was very knowledgeable and helpful with all aspects of my refi. Would highly recommend him and his team.
Published at 3 years ago
Awesome employees, great company. Highly recommend.
Published at 3 years ago
Great place to get refinanced. They are fast and everyone is very nice and courteous. If I have a question they are able to answer it so I can understand. Will definitely use them again and refer them to my family and friends.
Published at 3 years ago
Dont you hate it when someone leaves you hanging in limbo? No follow-up after submitting all docs to lock rate. Delvin Davis didnt return repeated calls, emails i sent. But after I reached out to Sovereign, they immediately responded. Delvin Davis apologized for not getting back to me. We are in the process of closing the loan now, he has rate locked the best rate for me. We will be closing in 2+ weeks. He has made up for the lack of communication and has done all what he said. Very pleased now. Thanks Sovereign, integrity to you clients I can see is your number one mission. As a Chiropractor and business owner, I have that same mission statement.
Published at 3 years ago
Published at 3 years ago
Justin helped me out with my refinance. All went well and I will recommend to anyone that I know that needs this type of service.. thanks again Justin
Published at 3 years ago
Nick provided information needed for me to make a decision in a clear and concise manner. He provided timely responses to enquiries and moved the process along in a quick and efficient manner.
Published at 3 years ago
Published at 3 years ago
Excellent experience. Extremely knowledgeable, thorough, and customer oriented.
Published at 3 years ago
This was a refinancing of a VA refinancing we done with Sovereign Lending Group, but the rates had dropped 0.5%. Nick Woods made this re-refinancing exceptionally easy. The ability to do everything online including uploading of files and the signature process was extremely efficient. It was a pleasure working with Nick and Haley Beck and Sovereign Lending Group!
Published at 3 years ago
Published at 3 years ago
Ghayan and Isabella were especially helpful by keeping me informed from start to finish. This was my 3rd refinance with Sovereign Lending Group to lower my interest rate weach time which is now 2.25 %. Each time they were professional, timely, and efficient. I highly recommend them if you are looking for a mortgage company to do business with. Thank you for all your help Sovereign Lending Group, Ghayan, and Isabella.
Published at 3 years ago
Maria Mills was available to answer questions throughout the process and did an amazing job of coordinating her team to get to the finish line. I commend her for her level of service and attention. I recommend her to friends and family.
Published at 3 years ago
I close mtg loans for a living as an notary. I found Jamie Brown while doing a close for his company with a difficult borrower. Jamies patience and listening skills combined with the ridiculously low rate, marked him as one of those rare professionals that transforms a frequently confusing and intimidating transaction into a rewarding event that moves you closer to your financial goals. I dont know what they are paying him, but I do know its not enough. I have already recommended him to my siblings and friends. While I cant imagine the interest rates moving to a level that it would be worth considering refinancing, Jamie would be my first call if they do.
Published at 3 years ago
Mark Martinez and his team, Christopher Heston, were great to work with. Very friendly and respectful. They kept us updated throughout the re-fi process and there were no problems. I would definitely work with them again, if needed.
Published at 3 years ago
This place is horrible! THEY DO NOT PROTECT YOUR PERSONAL INFO! I receive a packet in mail with someone elses loan docs!!!! When I called them, being concerned that someone has all of my personal info, they told me that they told me not worry since they never intended to mail any documents to me. REALLY???? Why did you have an envelope addressed to me in the first place. I spoke with some manager and demanded that they do an internal investigation and get back to me by end of week; its been 3 weeks now and no follow up. DO NOT ENGAGE WITH THESE PEOPLE!!!
Published at 3 years ago
Benjamin was extremely helpful and made my refi an easy process. He answered my questions so that I could understand and was very prompt in returning calls. I would definitely recommend Benjamin and Sovereign Lending Group. Thanks again for making it so quick and easy.
Published at 3 years ago
Published at 3 years ago
Sovereign Lending youre #1 in my book....you offer the lowest rates with the lowest closing cost. I was very skeptical at first, thinking it was just all a sale pitchI appreciate your honesty and keeping your word. Ann Pham and Christina Davidson was wonderful to work with. They kept me informed throughout the whole process. I would be happy to refer you to anyone looking for a Good Honest Mortgage lender. Thanks again....
Published at 3 years ago
Published at 3 years ago
I enjoyed working with Trey Alvarez and Sahar Olomai refinancing my home. They are a knowledgeable team, and made the whole process as simple and pleasant as possible. I highly recommend them!
Published at 3 years ago
They reached out for refi.. started the process.. I put 500$ for the appraisal that never happened .. and was never talked to again. I called for a refund and was told a supervisor would reach out 7 months later nothing.. don t do it!
Published at 3 years ago
I am absolutely disgusted with this lending company. I have literally been in contact with three (3) different agents: Liam Mitten, Amanda Ekizian, and Madison Reynolds, all three of which have completely dropped the ball and refused to contact me, after I have sent all three of them my personal info, including SS and gave them permission to get my credit score (797) and they are AWOL. No contact three different times. Very disappointed with Sovereign Lending.
Published at 3 years ago
Published at 3 years ago
I was working with a mortgage lender to refinance two properties. Then a Sovereign agent contacted me and promised to offer a $4,000 bonus at closing if I work with them which I thought was an incentive. The loan was successfully closed. However, the manager denied the bonus. Not only that, I had to make an extra month of mortgage payment while I began a new loan refinancing process with Sovereign. Sovereign was efficient in getting the loan approved. The way they do business was disappointing and questionable.
Published at 3 years ago
Had the pleasure of working with Arpi she made the entire process a breeze and gave me options throughout to my situation. Definitely would do it all over again given the opportunity
Published at 3 years ago
From the very beginning of the process Nick Woods was very professional as well as easy to communicate with on every phase of the loan. He was Fantastic!
Published at 3 years ago
Thanks Amanda for the supper job you did on refinancing my home. And I will recommend you to others. Happy new year and God bless you.
Published at 3 years ago
Great lending company.works fast to close refinancing.brought my monthly payment down significantly
Published at 3 years ago
Published at 3 years ago
If you want to refinance your property, Sovereign Lending Group Incorporated is a place to go. They have a professional team available 24/7.
Published at 3 years ago
Craig Petrovich and the team at Sovereign Lending Group are top notch. Great rates, service, and communication from start to finish. They made the process very easy with very competitive rates. Don t hesitate to let them earn your business.
Published at 3 years ago
Published at 3 years ago
Total bait and switch, worked with Kendall complete waste of time, luckily I have a finance background and managed to see through the scam. Always remember that there are savings on a lower rate sure, but the loan term then resets and you are paying extra on the backend , plus all the fees and your loan amounts continue to rise as they get added on.
Published at 3 years ago
Published at 3 years ago
Excellent service. We are extremely pleased with Sovereigns efforts. The VA refi was simple, easy and very streamlined. Sara Vo and Lana Kim were excellent to work with and kept us up to date on our progress. We closed from start to finish in less than three weeks.
Published at 3 years ago
Would definately help if the owner that answers all the positive reviews to contact me, as i cant seem to get the manager; Ray Vilapondro to return my calls.Just asking for what Ray promised us,to return all our mortage refi information that includes all our bank statements, tax statements,appraisal ect along with our refund of the appraisal fee as promised.Once this is returned i can give a more positive review.A phone call would be greatly appreciated and would confirm that which was told to us. Still no response about our paperwork being returned to us.
Published at 3 years ago
It was a pleasure to work with Steve Barone, Ghayan Chhotani and their team at Sovereign. They were professional on all activity and very responsive to our questions. The Sovereign loan process was quick and easy. I have and will continue to recommend family and friends to work with the Sovereign team for all future loans. Thank You, Happy Holidays and Stay Safe
Published at 3 years ago
- 4 photos
- 200 reviews
- 4.3 rating
- Phone: +1 800-213-0109
- Website: https://www.slgmortgage.com/locations/mortgage-broker-costa-mesa/
- Address: 3540 Howard Way, Costa Mesa, CA 92626, United States
- Coordinates: 33.698231, -117.9270354
- Mortgage lender
- Mortgage broker
- Monday: 7 AM–8 PM
- Tuesday: 7 AM–8 PM
- Wednesday: 7 AM–8 PM
- Thursday: 7 AM–8 PM
- Friday: 7 AM–8 PM
- Saturday: 8 AM–12 PM
- Sunday: Closed
- Wheelchair-accessible car park: Yes
- Wheelchair-accessible entrance: Yes