Arkansas Federal Credit Union

I really enjoyed my experience. The wait time was minimal, and the young lady that helped me was very friendly and helpful. She was patient and helped me deposit my check but also replace a card. There were a lot of people but they still got to me in a timely manner. I will definitely go back!

Published at 2 months ago

I have been truly blessed with great customer service today, Ben Smith accomplished something I’ve been trying to do for over a week with the credit bureau. His patience and professionalism deserves rewarding. Please share this note on my behalf with him!! He’s truly one in a million.

Published at 3 months ago

I am a regular customer at this location and every single time I come in it’s only a few working but others just sit around or walk around pretending they are working. The only ones that are great and helpful are Zoe, Ben, Daijah and there’s one other helpful young lady that wasn’t on the floor today. The other young lady Courtney just walks around holding keys or seems to be sneaking off to a side office to either talk with another co-worker or hiding from helping. This is literally every time I come in and I’m there just about every week. I would rate it better but because of the non-workers and wait time when it really doesn’t have to be I have to rate it lower. The only reason I rated a 3 is because of good tellers that keep this place moving and are really polite and helpful.

Published at 3 months ago

Great Sevice! Great customer service. I have worked with Ben and Zoe multiple times from getting app support to setting up major accounts. They were always very professional, and yet so friendly and knowledgeable. On an occasion to stop in, I mentioned in conversation about mortgage increases. And to my surprise the worker expressed how heartfelt they were about how changes could impact their customers. Some businesses still cares about the customers. Thanks AFCU for choosing Great staff that cares about the customer.

Published at 4 months ago

Alexia Parker, the Branch Manager at the AFCU West location on Shackleford Road was the consummate professional when she and I spoke on Monday, July 8!

She understood the nature of my call, assured me she could take care of it and did while we were on the phone. She followed up as she assured with an e-mail and within minutes she indeed had fully addressed my concerns and eased my anxiety.

There has been nothing AFCU hasn’t been able to do that I’ve needed and for that it’s always with unabashed honesty I share with anyone who asks with whom I bank.

Thank you, Alexia!

Published at 4 months ago

The customer service is great. I had a scam issue that happened in July 2024 on my account. Kayla Laster was very helpful and resourceful to help me resolved the issue. She even talked to the scammer on the phone when they attempted to try to scam me again. She reminded the scammer that she worked AR Federal Credit Union herself. The scam hanged up. It was a hoot and a delight to work with Kayla Laster to help me resolved bank account situation!

Published at 2 months ago

We are new to the area and this was our first experience with Arkansas Federal Credit Union. We opened up a savings account and also did a personal loan. Ben Smith was our Financial Service Rep and he was really great to work with. He was patient, friendly and professional. We look forward to future banking business with you!

Published at 2 months ago

The teller greeted me as I stopped at the drive up window and let me know she would be glad to help and would be with me shortly. She was very courteous and after I finished my transaction, I was wished a great day and a beautiful smile from the teller.

Published at 4 days ago

I had some business to take care of with my accounts. I had a couple other questions. I was helped professionally and in a timely manner as far as how many customers were waiting to speak to a representative.

Published at 4 days ago

The teller greeted me as I stopped at the drive up window and let me know she would be glad to help and would be with me shortly. She was very courteous and after I finished my transaction, I was wished a great day and a beautiful smile from the teller.

Published at 4 days ago

Published at 5 days ago

Great and friendly service.

Published at 5 days ago

Professional courteous staff

Published at a week ago

Published at 2 weeks ago

Love this one in particular very quick and effective on what ever problem or payment you have to do with them !

Published at 2 weeks ago

Friendly, helpful!

Published at 2 weeks ago

Very happy with assistance from Ms. Bailey Skarda. She is the only one I spoke with on this matter that showed any interest or concern in getting the answers we needed. She deserves to certainly be recognized for her professionalism towards her customers at least this one.

Published at 2 weeks ago

The representative was kind and professional. I love seeing a smiling face. Thank you!

Published at 3 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

I received great services from the Rep in her office area. Thanks.

Published at 3 weeks ago

I love AFCU!!!! Never had an issue that they didn t solve!

Published at a month ago

I love this bank. The staff have been great and really helpful. Definitely recommended.

Published at a month ago

Published at a month ago

The Shack branch is the gr8est 5 star rating!!!

Published at a month ago

Great experience! Young man was very helpful and patient. Thank you!

Published at a month ago

Everything was good at ARKANSAS FEDERAL Credit Union!!! I thank you for letting me do Business with you.

Published at a month ago

Published at a month ago

Published at a month ago

Published at a month ago

Excellent service and friendly teller .

Published at a month ago

Published at a month ago

Published at a month ago

I needed help getting my matured CD renewed, the branch manager took care of it very well.

Published at a month ago

Ben is the best!

Published at a month ago

She was very nice.

Published at 2 months ago

#1 better than the bank ha ha hello ! Always friendly he he ya hear me cause ya don t see me

Published at 2 months ago

Published at 2 months ago

Needed help with several things. Alexia stayed late, set it up, and took time to walked me through it all. Very helpful!

Published at 2 months ago

Published at 2 months ago

The customer service is great. I had a scam issue that happened in July 2024 on my account. Kayla Laster was very helpful and resourceful to help me resolved the issue. She even talked to the scammer on the phone when they attempted to try to scam me again. She reminded the scammer that she worked AR Federal Credit Union herself. The scam hanged up. It was a hoot and a delight to work with Kayla Laster to help me resolved bank account situation!

Published at 2 months ago

I really enjoyed my experience. The wait time was minimal, and the young lady that helped me was very friendly and helpful. She was patient and helped me deposit my check but also replace a card. There were a lot of people but they still got to me in a timely manner. I will definitely go back!

Published at 2 months ago

Super drive through service. I do all of my financing with Arkansas Federal. We have been with them for 25+ years

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

We are new to the area and this was our first experience with Arkansas Federal Credit Union. We opened up a savings account and also did a personal loan. Ben Smith was our Financial Service Rep and he was really great to work with. He was patient, friendly and professional. We look forward to future banking business with you!

Published at 2 months ago

Very friendly and helpful!!

Published at 2 months ago

Any time I call them , no matter which location, I can never reach an actual bank teller. For someone who works Monday through Friday, This is frustrating, because if I ever have questions regarding my account, I cannot make it to their offices before they close.

Published at 2 months ago

Happy with experience with employees!

Published at 2 months ago

ALWAYS a great experience dealing with AFCU! Never any problem getting our business tended to. Could not be better! Thanks!

Published at 2 months ago

The best place to go or call. Someone always to help. I wish you would not move employees around so fast. I like to see the same 1 or 2 people stay longer so they can help me what to do.

Published at 2 months ago

Published at 2 months ago

The Teller who helped when I last visited the Arkansas Federal credit union was very professional and willing to assist me set up an account.I really appreciate her and commend for being so courteous. It was an Honor to be served by her. I have ranked her excellent and very high.Thanks a Bunch Keep the good work up.

Published at 2 months ago

fast, courteous and well trained customer service representatives

Published at 3 months ago

Everyone at AFCU has been above and beyond. I have had many loans and have a few now. They have always given me lowest interest rates and if my credit score was a little low for approval, they listen and still help with my loan. Arkansas Federal Credit Union helps Arkansans with financial needs with or without good credit. Thats! What banks should be and stride to become. 5 stars +

Published at 3 months ago

Professional friendly customer service!

Published at 3 months ago

They move very slow and lines are always long.

Published at 3 months ago

Excellent service

Published at 3 months ago

Some times I FEEL AS IF IM BEING TALKED DOWN TO.

Published at 3 months ago

Teller empathized with my frustration. Got all my issues resolved.

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Teller was very polite and professional

Published at 3 months ago

A representative was available within 3 minutes of arrival. I needed to renew a certificate of deposit and get cash for a vacation. The rep was efficient and quick to address my needs.

Published at 3 months ago

Published at 3 months ago

Always very professional and customer service is top tier.

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

I LOVE AFCU. In 2004 (while on AD) I applied for a CC with them, interest has been 0-4% for 20+ years now. My spouse has a CC with them too. Screw the competition and their CC offerings of 14-32% interests!!! AFCU Rocks!!!! Thank you AFCU.

Published at 3 months ago

Published at 3 months ago

I am a regular customer at this location and every single time I come in it s only a few working but others just sit around or walk around pretending they are working. The only ones that are great and helpful are Zoe, Ben, Daijah and there s one other helpful young lady that wasn t on the floor today. The other young lady Courtney just walks around holding keys or seems to be sneaking off to a side office to either talk with another co-worker or hiding from helping. This is literally every time I come in and I m there just about every week. I would rate it better but because of the non-workers and wait time when it really doesn t have to be I have to rate it lower. The only reason I rated a 3 is because of good tellers that keep this place moving and are really polite and helpful.

Published at 3 months ago

I have been truly blessed with great customer service today, Ben Smith accomplished something I ve been trying to do for over a week with the credit bureau. His patience and professionalism deserves rewarding. Please share this note on my behalf with him!! He s truly one in a million.

Published at 3 months ago

Alexia Parker, the Branch Manager at the AFCU West location on Shackleford Road was the consummate professional when she and I spoke on Monday, July 8! She understood the nature of my call, assured me she could take care of it and did while we were on the phone. She followed up as she assured with an e-mail and within minutes she indeed had fully addressed my concerns and eased my anxiety. There has been nothing AFCU hasn t been able to do that I ve needed and for that it s always with unabashed honesty I share with anyone who asks with whom I bank. Thank you, Alexia!

Published at 4 months ago

Always excellent service.

Published at 4 months ago

Published at 4 months ago

The service was fast and respectful of my needs.

Published at 4 months ago

Great Sevice! Great customer service. I have worked with Ben and Zoe multiple times from getting app support to setting up major accounts. They were always very professional, and yet so friendly and knowledgeable. On an occasion to stop in, I mentioned in conversation about mortgage increases. And to my surprise the worker expressed how heartfelt they were about how changes could impact their customers. Some businesses still cares about the customers. Thanks AFCU for choosing Great staff that cares about the customer.

Published at 4 months ago

Moving from this bank after using them for years. They have become fee hungry and making excuses to hold your money after deposits, then doling it out in small amounts so they can continue to make interest on it. Ive never seen such in my life. If negative stars were a thing....

Published at 4 months ago

Published at 4 months ago

Published at 5 months ago

Excellent customer service

Published at 5 months ago

Super helpful and kind!

Published at 5 months ago

Excellent customer service! The staff was very friendly and pleasant to me and my daughter.

Published at 5 months ago

All of the AFCU personnel are fabulous to work with. They are all very knowledgeable.

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

I am so very grateful to have met Ms. Curry. Ms. Curry thank you for making my loan process go smoothly. I would definitely recommend Ms Curry for any services at AFCU

Published at 6 months ago

fast and friendly service

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Best place to get a loan. Great rates & services.

Published at 6 months ago

Published at 6 months ago

Any time I visit no matter what for I always get good service friendly smiles wonderful service

Published at 6 months ago

Very Helpful. courteous and informative

Published at 6 months ago

Published at 6 months ago

Kayla Lester is my favorite Teller. She handles everything for me. Goes above and Beyond and is a ray of sunshine when you have a problem.

Published at 6 months ago

Published at 6 months ago

Always pleasant.

Published at 6 months ago

It wasnt too bzy for a change

Published at 6 months ago

Everyone is so professional and friendly. Most of them recognize me and my grandson and greet us by name. I wouldn t bank. anywhere else.

Published at 6 months ago

I ve been a member with Arkansas federal credit union since 2007, let s just say I m HIGHLY disappointed with this establishment and they really aren t for their customers

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Very friendly, helpful and professional!

Published at 6 months ago

Very personable! Coming from a small town bank they are refreshing and wonderful to deal with Thanks for your professionalism and personable touch! .

Published at 6 months ago

I felt comfortable. She made me laugh, but steel compose her professionalism she did not talk over me. She listen to what I had to say and then she proceeded to look at my problem. It is great to be a Arkansas federal credit union member. Thank you so much.

Published at 6 months ago

THE TELLER WAS VERY FRIENDLY AND SO WAS THE OTHER ONE NEXT TO HIM. ALWAYS GOOD TO HAVE HAPPY PEOPLE TO WAIT ON YOU

Published at 6 months ago

Nice experience, the staff at AFCU were amazing and friendly.

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Jesse Miller was the clerk that assisted us and I cannot say enough great things about him. He was attentive to our needs and made conversation that engaged us and was able to offer other services that were beneficial to our needs. This location is typically extremely busy, but they made us feel like we were the most important customers. Thank you AFCU!

Published at 7 months ago

Published at 7 months ago

The Tellers are extremely personable and helpful, every time I visit. I always leave with a smile!

Published at 7 months ago

Very professional customer service!

Published at 7 months ago

Published at 7 months ago

Courtney is professional and very knowledgeable about her work! She is kind and not pushy or tried to rush me through our conference time! My objective for being there was obtained! Thank You! LM

Published at 7 months ago

Friendly staff. No wait time.

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

Made a deposit. Nice & friendly staff.

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

All items I asked about were explained and taken care of. Great job.

Published at 7 months ago

I had a very good experience at Arkansas Federal Credit Union great service they helped me out with questions I had and also concerns about my Auto Loan payment I think there the best when it comes to customer satisfaction

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

The teller that helped me was SO INCREDIBLY NICE! She had awesome customer service and was quick getting my deposit done.

Published at 7 months ago

I called and applied for a personal loan. I was denied then got a letter in the mail and an email stating I was pre approved because of my credit score. I don t understand what the purpose was in sending out the letter or email. I am still getting the email say my personal is awaits when I was denied.

Published at 7 months ago

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

My dad has been a member of AFCU for many years. He has recently been diagnosed with Alzheimers and I cannot tell you how helpful every one has been especially Alexia Parker. She has been so helpful in navigating and teaching us how best to make my fathers money last. She is extremely educated and explains everything in a way all of my family members understand. Every time my father enters the bank everyone greets him by name. Recently my father came in with a caregiver that Alexia didnt recognize. Since she knows how vulnerable he is she led them in her office just to see how he was, but more importantly she was wanting to meet this new person and to make sure he wasnt being taken advantage of. How many people would do this? This institution gets above and beyond to serve their customers. I live in another state and I dont worry about my dads finances because I know he is being taken care of !!

Published at 8 months ago

Ive been on hold for over 35 minutes. I try pressing the * key for a callback & it doesnt work.

Published at 8 months ago

Ben was wonderful. He helped me get my account set up exactly like I wanted it!

Published at 8 months ago

Friendly and helpful staff

Published at 8 months ago

Pretty disappointed since I spoke to Matt about trying to cancel a transfer. Its been about a month since the funds left my account and no resolution. The issue I have is that no one seems to know what is going on and everyone is new and training. I spoke with a second line worker and the first line receptionist must not have included necessary information because he asked if the transfer I was following up on was to another financial institution... that was asked and answered earlier in the process but no one communicated that to Matt except me. To top that off, when the second line worker (Matt) asked I was a little shocked at the basic question and felt like he nor anyone actually listened or passed on info. He took my shock as me not knowing the destination of the transfer. In the end I just felt interrogated for trying to get my own funds returned to my account. Absolutely infuriating. Of course, this is after waiting for 30 minutes for the privilege to talk to them.

Published at 8 months ago

Published at 8 months ago

Published at 9 months ago

awesome

Published at 9 months ago

The staff are always very glad to help me with my banking needs.

Published at 9 months ago

Published at 9 months ago

Published at 9 months ago

Published at 9 months ago

AFCU has set the bar. I consistently receive the best customer service ever from a bank. Ill be a customer for life!

Published at 10 months ago

Very nice and professional lady who helped me.

Published at 10 months ago

Member of AFCU for many years , highly competitive rates , personal attention for any financial need , our personal favorite is Clinton at the Bryant branch , he is always just a phone call or email away and happy to help us , hard to find this kinda dedication to excellent customer service anywhere today , thank you for exceeding for expectations

Published at 10 months ago

Outstanding customer service Thank you

Published at 10 months ago

Always an amazing experience at AFCU!!! I always get sincere help, advice, and encouragement about how to save money and improve my credit score. If youre looking for a Credit Union here in Arkansas AFCU is the place to be.

Published at 10 months ago

I am so disappointed! I am new to Arkansas, and I desperately want to support local organizations; but this was a repeat poor experience that tips me to moving my money to a different credit union or bank. Granted I arrived at 4:51PM, but the bank is open until 6. All I wanted to do is deposit two checks. The atrium was filled with employees that easily outnumbered customers. I was greeted with Well be right with you. I was first in line. Then started the wait as the line grew. And every employee is looking at their screens or walking to an office. There is joking and joviality amongst them. And then they leave - one by one, I watch three employees pack up and leave with the line of customers growing. The lady that greeted me also left. There are still three employees left, but they are engrossed in their screens. One employee returns from a break and starts staring at her screen. I finally get called on by the only person calling on incoming customers. She, also, has to get approval to deposit my checks and walks off to another part of the bank for that. She then returns. I have an option for an upgrade to my account which offers me more interest, and she offers me this with now three people in line behind me; but I do not have it in me to make these people wait for the only available teller. Regrettably, this was a repeat; and I was willing to believe that my prior experience which was a couple of months ago was an aberration... AFCU, you need to focus on the customer! Its not about you, especially when it comes to wanting people to trust you with their money; and hopefully with my money out, others will follow suit; because this credit union is not there for its members.

Published at 10 months ago

Long time customer of Arkansas Federal Credit Union when it was housed in the Little Rock, AR Federal Office Building. ARFCU continually provides outstanding quality customer service. All personnel are professional, cordial and helpful.

Published at 11 months ago

they are always so very friendly and helpful

Published at 11 months ago

Published at 11 months ago

Please don t get an account here unless you want to pay a ton of fees! They will charge you overdraft fees the day of and even when you have overdraft protection and have money in the other account! Then make you beg to get the fee back and act like they re doing you a favor when they don t even give you back the full fee. Customers Beware.

Published at 11 months ago

Published at 11 months ago

I went to the branch off Shackleford and Kayla helped me set up a new checking account. She was seriously so amazing and so helpful. She did it in a rush so I could be back to work in time but still made it so easy and peaceful. She was truly amazing! I will definitely be going back to her to take care of other things.

Published at 11 months ago

Published at 11 months ago

Published at 11 months ago

Published at 11 months ago

At this particular establishment, there was an individual by the name of Ben who was incredibly helpful through the whole process of opening checking and savings accounts. He helped me navigate the complications of moving from one bank to another, and helped me refinance my vehicle. I told Ben I was also seeking to look into investments and mortgage loans through AFCU, which he actively provided his support and went out of his way to ensure the right people contacted me. I also want to point out the people he worked with were incredibly friendly. I have been to several banks to see what they offered, and AFCU was by far the best with their rates, services, and transparency. I appreciate Ben, and I hope he is commended properly for the hard work he does.

Published at a year ago

Poor customer service with a long wait. Management staff unconcerned with customers or wait time.

Published at a year ago

Published at a year ago

Published at a year ago

There should never be a time that one sits in drive thru for over 30 minutes to deposit a check. Both this location and North Hills are painfully slow. I have lost my lunch break today. The mobile deposit is not a good, safe option because it holds the check for 5-9 days. Do better.

Published at a year ago

Published at a year ago

Published at a year ago

Our service with Arkansas credit union has been phenomenal..

Published at a year ago

Alexandria was very nice!

Published at a year ago

It took 50 mins to see someone to open up a CD, not happy. the young man that assisted me was very good and quick liked that.

Published at a year ago

Published at a year ago

Published at a year ago

I m very satisfied with Arkansas Federal union employees always very nice I just wish they will open on Saturday but unfortunately the banks are close sometimes I don t have time to take care my financials during the week and I m off on weekends but the moment I m very thankful for everything they do for me

Published at a year ago

Published at a year ago

Published at a year ago

Cashed a check. Process went smoothly. I love it when the teller remembers me.

Published at a year ago

Published at a year ago

The bank teller was very friendly and got the job done.

Published at a year ago

Published at a year ago

Always friendly and ready to take care of my banking needs!!!

Published at a year ago

Published at a year ago

Published at a year ago

Fast and professional service.

Published at a year ago

Everyone is always very helpful!!!

Published at a year ago

Good costumer services, frendly people who works at this locación.

Published at a year ago

I just got a message that I just left the the bank. But that was not me.

Published at a year ago

Very easy service, was in and out. Friendly staff!

Published at a year ago

It s 2 pm in the afternoon there s four other customers waiting on line with me. We haven t been acknowledged or told sorry for the wait and no one has been helped. 0/10 customer service this place is awful. Literally no tellers

Published at a year ago

Published at a year ago

The staff is friendly and efficient. I havent been in the office in a while but I love the new setup.

Published at a year ago

Beautiful location and wonderful service people.

Published at a year ago

Each AFCU representative who helped me (Riley then Brendon) were knowledgeable of the process and efficient at the technology. They asked the right questions and listened to my financial goals and needs then implemented them. They get 5 stars from me.

Published at a year ago

I went into the Shackleford branch today with an issue concerning fees - quite a large amount, but thanks to the help of two amazing staff members we got it all taken care of. I had signed up for no transfer fees quite some time ago and didnt realize I was being charged for them. When I mentioned this to Jarred Turner, and I expressed that I had no idea how it could have happened, he saw how desperate I was and immediately comforted me. I was shown over to another staff member who could help me fix it - Kayla Lester - and I immediately felt like the bank actually cared. The fact that Jarred and Kayla welcomed me and heard me out while I was so stressed meant so much to me. Ive never had a problem with this bank, and I would recommend it to anyone. Especially with the incredible help you get from people that really do care. Thank you both so much.

Published at a year ago

Published at a year ago

The workers are overworked. The branch manager doesnt care about their well being. Understaffed for how busy the location is, but its not the workers faults.

Published at a year ago

Friendly courteous service; made sure I receive do a receipt for my check order, checked to make sure all my service needs had been met.

Published at a year ago

I came in to open an account. There was a long line to the door. Been waiting 30 minutes and still no service. They need to hire employees as just Tellers. There only 3 employee and they doing all services.

Published at a year ago

Published at a year ago

Fantastic service

Published at a year ago

Best bank to have an account with!

Published at a year ago

Very customer friendly atmosphere at this credit union. Never had any issue with representatives of this credit union and I have had a mortgage, auto loan, credit card, savings & checking accounts with this union. Ive done all of my banking business with Arkansas Federal, and I absolutely adore Donnie Niece and Evelyn Whitham at the Corporate Headquarters, as they keep & HONOR their WORD!

Published at a year ago

I was greeted and welcomed promptly. Service was courteous and efficient.

Published at a year ago

Everyone was very personal and helpful. Great experience!

Published at a year ago

Great local banking option!

Published at a year ago